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The best restaurants serving British food in Boughton Aluph and Eastwell Ashford South East
5 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
5 Opinions in 3 websites
We attended Eastwell Manor for Sunday Lunch but because of the lack of trained staff and the bad management, we had an awful time. We were left waiting for 30 minutes before someone came to take our drinks order. There were about 15 different gins and 10 vodkas on the menu and we ordered a Hendricks and tonic. 20 minutes later, the waitress came back to tell me that they didn't have that Gin. I asked which ones they had and off she went again for another 10 minutes. When she returned, she said there was only 1 gin available. I then asked about the vodkas and once again she disappeared for about 5 minutes and returned to tell me that they only had 2 vodkas available. We felt very sorry for her as obviously this was not her fault but the fault of the manager. Why were the staff not informed at the beginning of their shift what items were unavailable. Common sense really!! We were informed that we would need to order our dessert at the same time as our starter and main course or we would wait "hours" Our roast dinners arrived and there was no horseradish or mustard or any other sauces available. I asked the man who brought our dinners for another drink and he told me I had to catch someone's eye as he couldn't take orders for drinks. When you actually managed to speak to anyone, they were very pleasant and we felt very sorry for them having to work in these conditions. There were complaints from many other people also. The lunch dragged on and I was glad when it was over- move over Basil Fawlty. is the restaurant closing down? That would explain why there was such a poor menu. The food itself was wonderful. What a shame that the management aren't!
1748 Opinions in 2 websites
The food was great but the service was terrible. We ordered Lasagna and Steak and Ale pie. They were reasonably priced and when they finally turned up very tasty. I question putting spicy cous cous as part of a side salad served with an Italian dish but it didn’t detract from the meal. The service was appalling. First the bar person asked who was next. There were only three people waiting! Luckily we were all honest. Then my drink was filled with ice when I specifically asked for it without. The menu didn’t state there was a choice of chips or mash so although that was a nice surprise it was a bit annoying as I had to guess my partners preference. After 20 minutes no food had arrived. I returned to the bar and queried this-they really weren’t busy. I was told that there was a 30 minute delay. I asked why we weren’t informed and was told the bar person hadn’t been told. It took another 15 minutes for it to arrive. My boyfriend is not the most patient of people so it totally ruined our romantic lunch. The apology we received was late and limp. Hopefully this is not reflective of their normal service as it’s a nice pub and as I said before the food was very good.