The Pheasant in Ashford

Good value for money, nice meal.

We stopped here for the Christmas meal. They are very welcoming of dogs and even offer a doggy meal. Service is friendly and warm. However, I cannot get away from the feeling that the food is frozen and warmed up. It didn’t taste fresh, but equally, wasn't terrible. Food is decent value for money. Cannot say the same about the outrageous drinks prices. It put us off ordering more.

Lovely food. Very busy when we arrived but food arrived promptly. Couldn't fault the service. Atmosphere was great. Lots of people enjoying them self's. Will definitely return in the new year

Took my mum for a lovely meal, the staff are so lovely and friendly and the manager is great. Will be back

Pub was busy on arrival but we were shown to our table quickly. Food ordered at the bar and arrived piping hot in under 10 minutes. Very tasty grub. Will be back.

Very slow service, nearly an hour in between courses,took nearly 3 hours to get all of our food. I was worried about the car park.

We waited around 90 minutes for a main to come out. A member of staff did pop over after 75mins to say our food was on its way. At the end of service the time delay was raised with a member of staff and it was probably one of the worst reactions I've witnessed. He was extremely defensive, making excuses and ultimately making us all feel uncomfortable. There was no offer at all of any comp to rectify the situation. I will do my best to avoid here in future

Large group pre-booked and pre-ordered for a lunchtime work festive meal (with a deposit) - starters arrived for those who ordered them but then had to wait over an hour for the main course. For those who didn't order a starter, the wait for food was 1 hour 45 mins - this was after asking how long and was told it was being plated and have to understand that they are busy, we waited again, politely chased again and the response was blunt & rude with 'I've already told the other one it is on its way' then had to wait a further 15 minutes before the food arrived - most of the dinners were luke warm. No acknowledgement or apology for the delay. Fully appreciate being busy at lunchtime but as we had pre-booked & pre-ordered, very disappointed with the service received. Also noted that our blue light card was not accepted on groups larger than 8 😞

Good pub chained venue. Food is decent, great range of GF and team are always friendly even when busy. Does feel short-staffed at times, though definitely worth a visit

We had a wake for my mother the staff was really friendly and helpful even went so far as offered to put on free music for us out of their own pocket the food they laid on was really nice and it wasn't cheap food either it was good quality all in all the atmosphere was great and the staff were amazing thank you very much.

Best food in Ashford Staff are amazing Always so helpful

I really like coming here there's great food and drinks the staff are friendly and service is also really good

Dog friendly pub serving well cooked and tasty meals at reasonable prices.

Friendly bar lady and a fairly nice setting reasonably priced too

Very pleasant Pheasant. Would come again.

Not been for years as the only two times we have been the food quality was poor

Only had a drink today, no food. But service and drinks were very good.

Always a pleasure to visit The Pheasant. The staff are very friendly and helpful and the meals and drinks are tasty.😋

Food was excellent and good value for money.

The girl behind the bar was so rude. Was at the bar then was told to come right down to to the other end of the bar to order. Then to be asked in these words WHAT DO YOU WANT. Unbelievable

Food was very good, like the menu, some staff need to cheer up a touch, chap with the beard always welcoming. Clean but toilets need attention and more regular checks as both soaps were empty, only one dryer.

We were celebrating a new colleague joining at work. We ordered easily on the app, drinks arrived quickly and so did the food. Everything was tasty, with friendly service checking how everything was. All very efficient and tasty. It has improved over the past year for sure.

Table booked for 6.15 now 7 pm and still waiting for a prawn cocktail for starter won’t be coming back

We enjoyed a lovely evening at The Pheasant. The staff were exceptionally helpful and friendly and the atmosphere in the place was warm and inviting. The food was very nice and really good value for money. We couldn't fault it. I had the veggie chili and it was very tasty. It was also served quickly and hot. Overall, we liked it there and would definitely go back again.

A great visit. Enjoyed the visit. There were 10 of us,and all were very satisfied.

Four of us spent a great day at the pub. Lovely food, great drinks & cocktails & friendly bar staff. Stopped going here three years ago, but the team have completely turned the place around, so good to have a decent local pub within walking distance, see you very soon.

Booked a table for the family was very disappointed when ordering the food, once it was ordered and pre paid for not one person mentioned the kitchen run out of certain foods untill the food was placed on the table. Servers didn’t ask for alternatives sides as we was all given half a meal, lettuce in the burger was brown and soggy and a small wine glass is bigger then the rocky road dessert. Even when dessert did come out, the table wasn’t cleared from the mains, looking around the restaurant there was only 3 tables in the area that was finishing up so I wouldn’t class that as busy.

The food was great but the service was terrible. We ordered Lasagna and Steak and Ale pie. They were reasonably priced and when they finally turned up very tasty. I question putting spicy cous cous as part of a side salad served with an Italian dish but it didn’t detract from the meal. The service was appalling. First the bar person asked who was next. There were only three people waiting! Luckily we were all honest. Then my drink was filled with ice when I specifically asked for it without. The menu didn’t state there was a choice of chips or mash so although that was a nice surprise it was a bit annoying as I had to guess my partners preference. After 20 minutes no food had arrived. I returned to the bar and queried this-they really weren’t busy. I was told that there was a 30 minute delay. I asked why we weren’t informed and was told the bar person hadn’t been told. It took another 15 minutes for it to arrive. My boyfriend is not the most patient of people so it totally ruined our romantic lunch. The apology we received was late and limp. Hopefully this is not reflective of their normal service as it’s a nice pub and as I said before the food was very good.

Four adults had lunch here & we booked a table for 2pm. Pub is roomy & family orientated with a small kids play area. Pool table is available at £1.50 a game that takes card payments. It kept rejecting coins . TV on the wall showing horse racing was in the pool table area, as well as a dart board. Outside seating is available and the place was busy but not overcrowded or noisy . Food was fairly reasonable. Pie, chips, peas & gravy was £11.29 each and was cooked nicely. A fair few items were off the menu as no stock available but all 4 of us found something to eat. I think the drinks are expensive. Nearly £14.00 for a pint of Fosters & a white wine spritzer. Staff were helpful & location is ok. Free parking on site but limited, as other shops are at this location. Would probably go back again.

Pub seemed to be app service only, with very little interaction from staff. Only 3 ales on draught, so chose 1 only to then be told it wasn't available, but the person who came over want able to say what the alternatives were without going back to the bar. Decided on an alternative, but then that one was off and tasted like vinegar. The food was nice, but not worth the stress of the visit!!

Lovely pub unfortunately some of the food was under par. The order of Hunters chicken came without the onion rings or rocket, nobody came to advise that these items were out of stock and offer us a different side. The burger came out and had brown lettuce inside (not crisp as expected). Some items on the menu were also out of stock. The other food we had was good. It seemed that there wasn’t enough staff as the wait to be seated was a good 10 mins and quite a wait at the bar.

Great place to relax the food is always spot on whatever you order .staff are always courteous and helpful good value for money a place we always will revisit

Very friendly and helpful staff. Good menu. Nice atmosphere. Recommended.

We booked a table for 7, 5 which where children and they had a lovely area for them to play, staff was friendly and food was amazing and cheap couldn't recommend this place anymore it was a lovely family friendly pub/restaurant

Lovely food and lovely vibe and lovely staff. The only thing that I could fault on is the music was so loud that

Busy Sunday but the bar was completely understaffed. Seemed to be the manager and one other person looking after the whole pub. Staff that were there were polite but completely run off their feet. The manager informed us that he had not had time to check the online reservation system and so just to find a table. Being quiet busy, took us a while to find a free table. Ordered online as the bar was swamped. Took an hour for the meal to arrive from ordering. Food was nice and fresh though and everyone was happy with meal.

Wait times for food have exceeded 1 hour 20 minutes in each of the 3 previous visits. I think this should be a key area to tackle to improve the business.

We pre-booked a table around an hour before arrival and when we get here they were not expecting us. The manager advised that they printed there arrival list at 10am and had not checked it since. He advised he needed to check the back of house report which he then went before the bar and started serving other guests, that’s a great back of house check. A waiter came over and due to being on crutches i required asssitance and found a table for us, but there was only an hour to have the table. So to order food and eat it in an hour, which is fine doesn’t worry us however, the food then arrived 10 minutes before 2pm which is when we had to give the table back by… We didn’t rush our food and was watched and checked on 5 times! After we had finished our last mouthful they were there cleaning the table ready for their next one.

Very dissatisfied, first in so hopefully have a good meal, ordered 2 Sunday roasts with extra side portionof mash, when food came found it to be cold, told waitress who looked and asked if I would like it replaced err yeah, took meal away, when it was finally returned I pointed out that the gravy and extra portion of mash was now cold, she looked at me like a deer in the headlights and said enjoy your meal.

Steven was very welcoming and friendly. Great service. Cheers

Super friendly staff and decent food... Shipyard IPA a £1 a pint cmon 😊

served by Morgan, must say how polite and welcoming she is to guests! nothing was too much for her! Will definitely be returning and hopefully served by Morgan again :)

Most times I come into the pheasant isn't an enjoyable experience and I'm met with not very welcome faces. But everytime Morgan is working, she makes a point of saying hello and asking how I am. She is an absolute super star! She is so professional and will go above and beyond to make your experience 10 out of 10. I will only be back in the future if Morgan is given the recognition that she is truly deserved.

Weatherspoons with a pool table and dart board which costs more.

The food was amazing and the hospitality was great. Thanks to Steven he looked after us . Friendly and smiley

Went here for my leaving lunch. 16 of us all ordering at the same time. Food took a while to come out (but that was ok as we had time to catch up). We all ended up with our food at the same which was great. Fish and chips was huge, Mac and cheese was really tasty, and tohe chicken tikka masala, lovely as always. Service was with a smile and Craig took his time to talk to us and make sure we were all settled with our meals and everything ok Asked for allergies when we ordered. Ideal place for larger groups and the staff were fab and friendly. Well done to them all.

A relative brought my children here a few times over the summer. They both really enjoyed the food and the atmosphere, so much so they requested to go again and again. I came in to see what all the fuss was about and it didn't disappoint. Morgan was particularly friendly as were other staff members we encountered. All in all it was a very pleasant experience.

We always come on a Monday Evening for Craig’s quiz. It’s always fun, Craig is a great quiz master (more food questions please) and the atmosphere is always good. If I ever can’t make it I always miss it.

Great pub for a quiz on Monday nights with cheap beer aswell. We often go here for family meals as well as every Monday for the quiz. It's such a friendly pub and they have a great menu and cater for those with allergies and they have a gluten free menu too. They are always so welcoming and friendly. Food is brilliant and the quizzes are so much fun. I would definitely recommend.

Come in for some food in our visit to Ashford good food amazing service from our waitress Morgan!!

Foods getting worse, service and atmosphere the same

Your poor bar staff and also kitchen staff, we feel so sorry for them. Massively understaffed in both areas. It took 18 minutes to be served drinks at the bar. We sat down to our 18:15 table booking at 18:29. When I went to the bar to order food I waited 10 minutes to then be told that the wait for food would be 1 hr 30 mins minimum. At that point we decided to leave. It totally ruined our date night for our treat whilst we were off work. We ended up buying food from Tesco’s express and cooking for ourselves and washing up too which of course was not the plan or point to booking a table at the pheasant. Your staff need more help, it’s not their fault, it’s managements fault.

Morgan and Craig our servers were brilliant! Very attentive and thought of the little extras! Yummy food and good value with the 30% off voucher. Compliments to Adam the chef

Morgan and Craig our servers were brilliant! Very attentive and thought of the little extras! Yummy food and good value with the 30% off voucher. Compliments to Adam the chef

Great atmosphere friendly staff and good food

Great atmosphere friendly staff and good food

Turned us away, said our booking hasn't been accepted

Food was ok one of the steaks was really unedible staff was stood on there phones in plain view of the customers

Have been going to the Pheasant for years, just because we like the place. The staff are friendly and helpful and the food is great. Recently we have worked our way through the new items on the menu, (not all on our last visit), and they were delicious. Thanks.

Really good food well cooked enthusiast staff excellent compliments to the chef.

Food was very nice but little overcooked Will at Pheasant Ashford was a very nice server

Great food and friendly team members

Excellent service and best food! Really great with someone who had dietary issues too.

A lovely pub with a good choice of beers. Ideal for families, with nice beer garden. Staff always polite and dogs welcome!

good pub, serving good pub style food, great selection of world beers, i had the cowboy burger which was very good, bar man who served me was i believe the manager, Dan. excellent service

Popped in for some food and drinks with some family. Had such a warm welcome from Dan and the team, all happy and were so helpful with the food that we ordered. The food was lovely and hot and the pub was very clean. Thank you, see you again soon.

Been to the Pheasant lots of times now in the last few months. What started as a beer and a game of pool with some friends. We are now in regularly as the food is great the pool table is well looked after. The Staff are really friendly and help when my older friend Brian needs looking after. Great selection of beers too.

Coming as a couple on a Saturday evening, we were very disappointed. First, half of the meal menu was not available to order. The burger was overcooked and the sausage/mash was completely submerged in the sauce.

Great place, Morgan was extremely friendly

We came to the pheasant today for a roast for my husbands birthday which we booked online this morning.We arrived at 3.45 to be told no roasts!!My husband ordered the sirlion steak with peppercorn sauce.The lady that served us our meal was quite rude and miserable when i asked for my husbands peppercorn sauce.Her response was i didnt see it on the order,which i replied i paid for it!She came back with the sauce and said i was right!!!No apology and her customer service was shocking overall.We will not recommend The pheasant and we will not return again.My husband complained the steak was chewy and he left half of it,the reply was sorry about that!!There was no, we could give you a refund or compensate you with something else.The staff dont seem bothered about their customers at all.Maybe thats why the place was dead!!

It's local to us, never been disappointed , excellent service, polite staff and satisfying meals which there are plenty to choose from.

We went to this restaurant, and right from the start, the experience was disappointing. Before even saying hello, the server's only concern was to ask us which table we were sitting at. It was impossible to ask any questions, as the only thing that seemed to matter to him was our table number. No hello, no thank you, no please, and not even a goodbye.Outside, I eventually ordered a cheeseburger. I'll let you see the photos, but the cheese and lettuce were simply non-existent. I’ve never eaten a burger as dry as this in my life. To be honest, I didn't even finish it because after just one bite, it felt like eating a burger that had been recooked four or five times. The most regrettable part is that somewhere in the world, there's probably a shoe without a sole that was used to make this burger.

I was greeted instantly as I walked through the door, was asked if I had a booking and was sat immediately. Food was excellent as usual, the server (Morgan) was extremely attentive to our needs. She was asking how our meal was and delivered extra sauces at our request instantly. I suggest you try the club sandwich or tuna melt as they were delicious!

Very good service form Grace. Very polite and friendly. A good assistant that you should keep in your business.

Just been to the pheasant Ashford and was disgusted with the cutlery , the knifes looked like they had been used as screwdrivers the forks all the four prongs were bent, I asked for a different set and that was worse than the ones before and then I found some foreign object stuck to my pint glass half way through the pint absolutely disgusted, ended up asking for some foil to wrap my food up so i could take it home but if the cutlery you present to customers is that badly scratched up what does the kitchen equipment your cooking with look like and how sanitary is it ! I have pictures. Been back since the review and the same if not worse. Same cutlery OMG

Quick service, better than average pub food and nice garden. Will go again.

Not been here for a while & it looks like we've been missing out! We dropped in at lunchtime today and had the, Cowboy burger with sweet potato fries and a Prawn jacket with salad, plus a pint and a diet coke. Everything was cooked and presented very nicely 👌 We found all of the staff very friendly & everything looked very clean & tidy. Well done 👏

Best evening for my mums 60th birthday, accommodating there was 24 of us!! Food was lovely,they stored our birthday cake for us and brought it out nothing was too much trouble. We were able to relax whilst the kids played in the kids area waiting for dinner, brilliant evening. Thank you

Food satisfactory could had done with more chips. Found service very minimal.

Nice local pub with a great selection of drinks and food. Menu is varied and caters really well for vegetarians (one in our party used the vegetarian menu and loved it). Keep your eyes open for their deals on food. We went on a Friday and it was any pizza for £5 which in my opinion was amazing as the pizzas are freshly prepared and cooked in a dedicated pizza oven. A little bit noisy but honestly that's because it's a popular local place.

Absolutely disgraceful experience.arrived at our alloted time to find we hadn't been given a table .after quickly rearranging tables we were shown to a table.whilst sat at our table one of the bar staff kept coming round looking at us in the manner that we shouldn't be sat there. One of our party went to order our food only to be told that there wasn't enough stock to make up 3 mixed grills .this isn't the first time this has happened either . When the food did arrive it was up to a reasonable standard but apart from that the whole experience really was shockingly poor

It was my birthday and my grand daughter's birthday. There were quite a few of us ordering drinks and food but the staff handled it brilliantly and with a smile. The food quality was good for the price and the speed at which it was served was acceptable.

Very friendly staff. Good food and proportions. We missed a couple of beer choices from before but that was minor. It had been redecorated so was more pleasant. Thanks

I met up here with family and we all had a lovely meal together everyone enjoyed there food and the service was very good would definitely recommend it

Very nice meal service was excellent will be returning

On arrival we had a friendly greeting and was served quickly, the food was excellent, and staff very friendly. We will come back . GRACE and the team were fantastic! Well done Grace for looking after us !

food was lovely. great atmosphere all staff was very pleasant and helpful.

Great service, brilliant staff… thanks Niamh 😊

We had a family meal for my parents 50th wedding anniversary at the pheasent pub in Ashford. Kelly looked after us extremelly well and was very helpful and got us a dog bowl of water. She checked on us regularly to make sure everything was OK. The food was fabulous and all came at the same time and we had a party of 15. Great service and atmosphere. Thank you Kelly for making a special occasion memorable.

Bar staff were rude, didn’t make us feel welcome or comfortable, really enjoyed my previous visits but after this experience I wouldn’t bother coming back again. Food was good and quick to the tables Morgan was the nicest employee in the place Steve was the worst (rude and ignorant)

Served by Steven great knowledge on the different drinks and food and his recommendations were perfect we had a lovely time and will definitely be back

Lovely food, atmosphere and staff were lovely. I would highly recommend.

Served by Kelly excellent service

All the staff and cleanliness of the place makes a really comfortable experience

thank u niamh and morgan great service ❤️

We came here for partners 50th birthday, food was lovely and we had excellent service from Niamh and Morgan

Good food and friendly staff. Well worth visiting if you're in the area and are in need of good pub grub.

Food was lovely and staff were happy and friendly , really enjoyed it

Lucky to have a 30% off voucher, we both enjoyed our meals, I will definitely return, the mixed grill was hot, and very nice.

Quiet this evening. Good atmosphere and quick service from polite staff. Barmaid Naimh was friendly.