Eureka Park Beefeater Grill in Ashford

Lovely, friendly service from Sammie. Good selection of beers and decent food. Busy place but very attentive staff. Would recommend to others staying at hotel next door

Nice brekkie . Shame about the young waitress who looked really disinterested in things .a smile and pleasant attitude goes along way .!

We love it here. It’s always clean and the service is great. Lulu is fantastic, kind and very attentive and clearly knows her stuff! The steaks are great value and have a fab flavour. We highly recommend! We’ve also been for breakfast and would highly recommend!

I have stayed in the nearby Premier Inn and on a meal deal for 3 nights, so far which is fulfilled by this Beefeater. This evening I was served by a very bubbly passionate but professional waitress, my bill says Terresa W. The same applies to Jessie, Eve and Kiera. I think Kiera is on breakfast duty. Hats off to all of you lady's for being so happy in your job. It's a tough job. Whitehead value your staff and give credit where it's due.

We had a lovely meal, Lauren was extremely attentive and looked after us all really well. For a mix of different orders everything came out spot on! Thank you, GRMA

Poor service and unhelpful staff. Came in for breakfast, asked for a table, was told it was fully booked, it wasn’t busy inside. Got back to the car and put the kids back into the car, went online to see if there was any availability, to our surprise it was completely free to book all morning and at the time we arrived. As the kids were back in the car we decided we would go elsewhere there was no compassion from the staff on this visit.

Having family living in Ashford we have been using this Beefeater a number of times through the years. We have never been disappointed, friendly staff and good food. Long may it continue!

Lovely breakfast banging poached eggs from Jess! Best poached eggs we have ever eaten out. And Cain gave me loads of beans! Perfect duo team! Highly recommend

Fantastic food, very well cooked and great flavour. Lauren was amazing and looked after us all the way through the meal.

I would just like say I have just been served by one nicest young ladies I have met in a long time so who ever her boss give her a gold star her name is Lauren she’s made my trip from Scotland fantastic get more like her thank you Lauren P

Very slow service. The 2 of us were in for 90 minutes for just one course. Gave up on waiting for a dessert order to be taken. Then took another 15 minutes wait for the bill once we had finally found a staff member. No mustard available for my steak! (never understand how a steak restaurant doesn't have mustard) Had to keep reminding about drinks orders. I reluctantly went to this place as it was convenient for the Premier Inn but regretted it again. Will never eat in a beefeater again.

We enjoyed a lovely family meal. The restaurant had a nice atmosphere but not too hectic or noisy. The steak was cooked beautifully and was really high quality. The food came out hot and fresh. Our sever Sophie was fantastic and catered to us so well. She was friendly and attentive. Lovely experience all round.

Had breakfast with my daughter and granddaughter, really lovely food, great choice and excellent service. Will definitely return, we'll done.

All the breakfast you can eat provided you get in on time. Could do with a few more staff to cope, but they managed well with what they had. Ample parking.

Excellent service from start to finish. I have coeliac disease and was very happy with the service the waitress went to wash her hands before bringing out my plate. I had the smothered chicken. Sammie our waitress was exceptional. Highly recommend

Portion size was criminally low compared to other Beefester Restaurants. Staff struggling to cope.

Recieved excellent service from Rebecca.

First class for food, service and very friendly service from Sammie etc.

My partner and I went and had a meal. The staff looked so miserable. A member of staff was rude to another member of staff over where she placed customers in front of the customers. The said member of staff sat some Customers down and stood there with her hands on her hips waiting for their drink order. ( looking that she was fed up of waiting) Never smiled once. Our fry’s were refrys. They were so over cooked. Won’t be returning

Very welcoming, very prompt service, good value food.

Just went on for a drink and pudding. It was good

Just visited with family for dinner. Food was fine and good value but felt compelled to leave a review as the service from the two waitresses who looked after us was exceptional. Very attentive and caring.

amazing! they were clearly understaffed but the service was top notch. apart from the lack of chips cannot fault the food or their service, cocktails were fab as well!

Extremely friendly service (thank you Teresa🫶), good selection of cold and warm dishes. Pleasant atmosphere. Inventory a bit old.

This review goes to Teresa who worked herself mad with a smile on her face without any help in the restaurant. She did about three people’s job at once. Beefeater lucky to have her!

Shocking ! We where greeted with lovely staff who guided us to our table. We then ordered are food to only fall in a 50minute wait for food, that was either not what we ordered, or a tight portion on our plate. Chips greasy and cold. And a steak that was meant to be medium to well done, but it was medium and like eating a car tyre, and gammon that was flooded with fat. Not happy with my meal as it wasn't cheap either. Never going back, and you should never go their.

The worst place to eat in Ashford. The staff are rude and they have too many covers. The food is average at best.

So so disappointed. I used to come here a lot and the food was nice but today it was cold, the hash browns were chewie and beans cold. Will not be returning. Also I don't understand why places offer Blue light but not at certain times of the day?

This restraint is appalling they forgot me and my family’s food when we was then late for the airport

Beefeater have definitely gone downhill over the years. Prices have risen and portion sizes have shrunk. When you pay £26 for steak and chips I'd expect more than 12 chips but that was all we got lol. We won't be rushing back !

Great place for a family birthday party! Shame the company has let the place get run down, needs a update, toilets aged and just working... Staff where more than great, but struggled to fulfill requirements because they deserve a better place to work, from such a large company...

This is my second visit, the first time l came in the Management Team a female was sat chatting up her Guests inside and outside the establishment. The place was tired, cupboards broken hanging off the hinges. No communication with Kitchen who really had enough and wanted to go home. Empty plates and glasses everywhere, tables sticky and not clean. Staff was frustrated because of mid communication from Front of House...Lack of Training on Customer Service.

I will never eat here again. The food was awful…..everything we ate tasted of metal. The sirloin steak was left as it was all gristle, sinew and fat. The less said about the side salad the better. Do yourself a favour and eat elsewhere.

The food was terrible.. all fat and unhealthy.

Staff appeared friendly but were really slow considering the restaurant was almost empty. We when showed to our seats we noticed how filthy they are. We waited a long time for the food 40 mins. to find it only half heated and mixed up of reheated and new chips. The peas were really hard too. the salad was old and very minimal. Children’s meal was smaller then mcdonalds happy meal. Unpleasant experienced

Served by Lauren. Very friendly. We ordered the Nachos to share and as it is my birthday tomorrow I had a Beefeater main free of charge. Tried the platter of steaks which were very tasty, not sure ultimately which was which but still good! Had a couple of drinks as well 😋

Wow, we went for Fathers Day breakfast, having previously visited a couple of months ago for breakfast (which was pretty much as bad as this time!) Our family came from different parts of Kent to meet in Ashford. The food was fine, unlimited breakfast including teas and coffees but... There was only one coffee machine, which also dispensed the hot water for the tea. It stopped working, and a queue quickly formed. A young lady was alerted to it and came over, topped up the coffee beans, and left. It immediately stopped again. This time, an older lady was found, and she arrived huffing and puffing, complaining that the younger one had probably not emptied the bin. She emptied it and responded to the complaint of only one machine with disregard. Meanwhile our food arrived. This older lady barked out the plate contents and merely dumped them on the table, where she stood. Very rude and with a 'couldn't care less' attitude. All the staff we encountered were female, and all appeared fed up. I feel sorry for the staff, they clearly don't enjoy their jobs and don't want to work there. We won't be going back any time soon! The only plus point.... being a family of 8, we were put on a round table, which is far better for socialising than a straight one - so thanks for that.

Poor service and more and more looking like a greasy spoon cafe. This restaurant has gone backwards over the years.

We walked into the restaurant we past a sandwich board advertisement of two evening meals for £16.45. When we were ordering, we asked about the deal and was told it was only Monday to Friday (this wasn't shown on the advert!)(we were there on a Sunday). The drinks menu does not show prices for the draught beers! Why was this the case ŵe asked the waitress, she said she wasn't aware of the reason! Is this fair advertisement? The meal was OK and so was the service but we were left feeling duped.

Loved it great place in Ashford

Visited for tea after a long drive back from Holland. The food was excellent, one of the best meals I've had at this chain. The 3 waitresses on duty never stopped, and did a fantastic job. There was no wait between finishing the main course and the order for desert being taken. I would highly recommend this restaurant .

the food is always good and the roasts are really nice there is a good vegetarian roast option.

Don't waste your money food arrives warm service is shocking too busy chatting among themselves spend your money elsewhere

Pop in for breakfast at busy half-term week with 5 motorbikers without reservation and been served, thank you

Asked to be served for another beer at 10pm. I was told by the manager that they close at 21;45. I had to be let out of a locked door. Service was good and the staff were polite and courteous.

Unlimited breakfast was served to the table. Portion was very small for the price paid.

Went there for an impromptu lunch at half term. It was very busy with families + kids! Unfortunately only 2 waitresses were on duty and they tried their best. Its unbelievable for a big restaurant like this! Food wasn't great, my husbands ribeye steak was overcooked, the 2 mushrooms and half tomato hard and cold. My chicken breast was cold too, but the ribs we're OK. We did not want to make any fuss, because of the waitresses who were run of their feet. Would not go again!

Booked a table for 8.45pm birthday meal, got given menus and told to order at the bar, went to the bar to order and told no food is served after 8.45, went to leave and spoke to a lady on the door and asked why we weren’t told this before booking or when we arrived instead of giving us menus? She shrugged her shoulders and I said I’ve come here for a meal on my birthday and as I walked away she shouted happy birthday whilst laughing. Disgusting will NEVER go there after that

Went in for late lunch the £8 lunch menu we were given 3 of the party had beef burger and French fries when the food eventually turned up they were given small burger in dry bun with a few french fries. I said we should have ordered from the usual menu as this probably why it was £8 (Well a happy meal is about £3 and you get a drink with that) I did complain when I was paying. I have just looked up the lunch menu and it states the burger will have all trimmings and a 74 sauce NOT AT ALL it was cardboard burger in dry bun awful Will not be eating in there again

They always have friendly staff, don't normally have anything missing that I want to eat but over the years my love for the franchise has dwindled. Prices go up, the food quality stays the same and you get less. Not less burger but chips portions are now a thing and it never used to feel that way

We recently celebrated my cousin's birthday at this restaurant. While the food was satisfactory, the atmosphere was exceptional. However, the service could use some improvement. Despite this, I would still recommend the restaurant, especially for its outstanding cocktails. 💯💯💯

We had a lovely meal, great variety for adults and kids. They take note of allergies and special requests. They are great

Typical beefeater food with excellent staff. I swear the staff could do with toiletries too beer sake to move quicker. They are always dashing everywhere. Breakfast is actually reasonable good value when you factor in cooked food, drinks, pastries, yogurts, fruit.

There were plenty of tables in the restaurant but had to sit in the bar area, which was ok, but the seating could do with being updated

Good selection even for me as a vegetarian! Nice pastries and good the drinks are included! Alot of places they are not!

This used to be the best beefeater anywhere when it first opened. Unfortunately it's gradually gone down hill over the years. We had a meal here a month ago and it wasn't great but tried again last week incase it was a one off poor experience. But, it was the same, as well as the food being under par they had run out of sweet potatoes (how's does that even happen) we have decided not to go again

Food was average, 3 different meals, all had faults Would not recomend

Great food and excellent service, thanks Lauren P, you looked after us well during a very busy evening

Good food, busy, lively atmosphere on the day we went. Nice family dinner.

Disappointed by menu not alot of choice,starters all came out with BBQ sauce no sour cream or garlic dip not available anymore. One of our party steak was cooked wrong over done. Meals don't come with veg everything with chips. No sweet potato available. Just a disappointing evening first night out in ages won't be rushing back.

Our preferred Beefeater in this area, good service and food. Not gourmet but good value.

Great food, great service ..... a tad noisy with children but regardless, would come back. Jessie M, the manager was faultless

Food was decent but mostly wanted to review to give praise to our waitress sami, lovely, welcoming attentive and all with a genuine smile, thank you sami for a lovely lunch 😊

Nice happy evening meal with friends and family

Gr8 night out if family, excellent service by Lauran P.

This place is hot and cold with service, food! Honestly say NEVER again, their attempt at supplying a Sunday roast on Easter Sunday was of poor appearance, quality and temperature. If I had not been in family company, I would of refused to eat, pay and stay. NEVER EVER AGAIN AT THIS RESTAURANT

We had a good meal with very good customer service. We were greeted with a friendly smile and seated quickly. The burgers, both beef and chicken double stack, were great, tasty, and moist. We would have given 5 stars but felt there was not enough chips with our meals, we did ask for a few more, from which we recieved a further small bowl if 10 to 12 chips between 4 people, but felt even then they were still sparse. The meal overall, however, was nice, and we had a lovely waitress.

We were looking for a quick breakfast, we had a fantastic welcome from Jessie all the way from entrance to leaving. Our chosen order arrived on hot plates, well presented and tasted great.There was alot of choice for breakfast and all suited our dietary requirements. Thank you

Don't waste your money in here, take a short walk up the road to the pheasant, much cheaper and bigger portions. Friendly service too.

Very accommodating as they where full , friendly staff.

Food was lovely, hot, and just the right amount. It had a very friendly atmosphere and spaciously placed tables.

Normally go for the breakfast (which is great). Today, went for lunch. Big portions and cooked really well. Staff very attentive.

Turned up for a table without booking when the restaurant was empty, only to be told they had no tables available due to staff shortages.

The food was cold and took ages to warm up

Went for a Sunday breakfast treat never again Queued in line behind 6 people for coffee no milk no staff to refill waited over 10 mins Limited choice of pastries etc again no one to refill Self service tables were full of food crumbs sticky very unhygienic Breakfast arrived after 30 minutes of waiting cold sent back waited another 10 minutes to find a lovely hair in my food enough is enough please do better

Need to put the heating on. Extremely cold and our family had to keep our coats on. It was so cold that the food on the pass had lost its heat by the time it had reached the table. A positive is that the team were friendly and replaced our meals immediately when we raised our concerns. Our replacement food was good (when warm). The team did look understaffed and could've done with at least an extra team member, but they did well. The company need to think about the well-being of their staff. To create an environment where there is no heating to the point where food is losing temperature in seconds and an environment where team are short staffed due to labour constraints has a physical and mental impact on employees. It would not surprise me if the team turnover was high, unfortunately the focus is on profits not team. This is a shame as the team on duty were good.

Literally cannot fault the food and service we got this eve. It was amazing. 2 adults and 2 children ( 1 child with sen , he loved it as well)

Our waitress was called Chase , she was lovely and attentive, fast service and the food was lovely, thank you :)

Have been before and it doesn't seem as nice now.

I had a very nice mixed grill and Mrs B enjoyed a double crispy chicken burger. All the meat was tender, steak cooked just as I had asked, the crispy chicken was flavoursome. Neither of us had room for dessert. The staff were great, and the blue light discount is appreciated.

Starter tomatoes have mold so we just walk away hungry from the restaurant

Breakfast was the size of a kids portion which only came out after waiting for 45 minutes. Service was ample but the kitchen staff looked like they'd never used a knife before. Food was left on the hot light 20 plates at a time which made the wait longer and the food drier. I'm diabetic and took my insulin far before the food came out expecting it to arrive within the time the insulin works, which is a dangerous situation for myself.

Great service as usual for a fair price

Busy as a Saturday night, it would be easy to pick fault when somewhere is that busy, but the staff coped well and were clearly putting a lot of effort in. They were also all very polite and friendly. The spilt the drip tray was quite funny, I felt bad for laughing but think I got away with it. I didn’t catch any of their names but all of the bar staff were putting in 100%. We sat in the bar area which emptied out and meant we had a large area to ourselves.

Slow service but friendly staff just think they are short staffed unfortunately. Chips hot but unfortunately burger wasn't.

No fish dishes available, No pinot wine. Was told they tried to order it but was not available from supplier. I wanted fish & chips but no fish. My gammon steak was very small even with the fat on. Friday lunchtime about 2'ish restuarant was very quiet. Hardly surprising really.

Lovely staff trying hard in difficult circumstances. Very poor value for poor quality food £72 for 3 people for rubbish evening meal. No draught beer. Bar towels dirty, dirty cloths used to wipe tables. Breakfast a complete rip off with dirty crockery. Next time I visit I will go to Macdonalds next door which offers great value and high degree of cleanliness

Just left after having lunch and it was a breath of fresh air! Great welcome, Great Service and the Food was Fresh! It was hot and very tasty.. Definitely be returning.. Happy New year to your Whole Team..

Just left with regret of choosing to eat here. Delays, delays, delays. Long wait to be seated (wasn’t busy) long wait to order and very lengthy wait for food that came out luke warm at best and undercooked. Had over an hour wait for the food and no service from staff in which we had to ask for the bill when the food finally came out. They didn’t bring out the right food and we left quickly with half finished food. Wouldn’t recommend going back

Just had Christmas dinner will not be going again no atmosphere food not very nice potato we’re hard so was the veg

The staff are great and happy and polite, but clearly over worked. The food was cold/overcooked/wrong/missing. The meal was very cheap for the quantity. For a large party the tables are cobbled together and bundled up to fit you in. All in all it was ok for what we paid, but I wouldn’t want to go back

We were sat at a table by the fire exit. The restaurant wasn't busy and we had booked.the table was stained and didn't seem clean,the menus were covered in dried food, my main meal had elements missing and wasn't hot. The presentation was awful just looked like it had been thrown on the plate. The desserts were limited choice and I had the chocolate torte,the texture was grainy and awful. This is not a cheap place to eat and I expected more

Lovely staff Teresa was our waitress so bubbly kind and helpful. Would recommend the cheesecake. Lasagna slightly overdone but great service. The steak was cooked perfectly.

Food was OK, obviously the time the year it was very busy , rather large male party , bit loud . But OK. Experience

Christmas festive menu was of good and tempting variety, unfortunately the quality of the food served was anything but. The staff service was of normal expectations but no atmosphere considering it's there festive experience. Hadn't been to a beefeater for quite a few years and cant say I'd be rushing back.

Food was OK but probably wouldn't go back

The server was really nice and friendly, but the food was not very nice and portion size was very small.

Avoid! The Christmas roast at all costs!

Met family there for a drink. They were a group of 27, all seating down to eat. They said it was very good.

The food was really good service was slow