Eureka Park Beefeater Grill in Ashford

We've been talking about trying Beefeater for over a year and as we drove past we decided to try them for a late lunch. The server was friendly and attentive. The good delivery was a little slow and while it wasn't bad it was nothing to write home about. Can't say it was memorable enough to return.

Ate here twice. Breakfast really good. I'd give that 5 stars for the food and drink quality. Especially the coffee. However totally let down by the meal the night before. Had paid for the meal deal when booking the premier inn. Be warned the pricing for drinks is a bit of a scam. There's absolutely no explanation of what drinks are included. Staff imply all of them. Then charge extra when ordering ones that. aren't. So beware. I suspect they're trained not to say so you order drinks that aren't included. Therefore don't get scammed and ask first making sure they tell you or give you something that tells you.

Very slow. Waited 35 mins for someone to bring out my pudding.. it wasn’t busy either. Won’t be returning

Food was good but the place in general seems dated and dirty. Sticky tables, dirty chairs dirty floors.

What a surprise! Never been here and live 20 mins away. Fantastic food, the fillet steak was superb and normally I'm let down by other places with a fillet steak. Staff were friendly and helpful, food was cooked great and tasty. They had a busy breakfast before and the restaurant was still tidy, clean and prepped for lunch. Nice atmosphere. Great staff and chefs. Will be back! Thanks.

Once again a lovely experience at beefeater ashford eureka park for my birthday meal with my family.. Food amazing staff brilliant so polite and helpful I even got given a treat of sweets and chocolates for my birthday from the staff absolutely love having meals here and highly recommend going there..

Came in to this beefeater for a change to neighbouring fast food restaurants and we found a diamond in the rough ! We were made feel very welcome and ALL staff were polite , friendly and attentive. Lauren in particular who waited our table maintained professionalism but was relaxed , cheerful and helpful . Our meal was lovely and good value too . Great place thankyou

Fantastic food and great service 👌

Gave enjoyed in the past but awful yesterday. Air conditioning went on straight away. Freezing. Everyone putting their coats on. Awful waitress. On her own so stressed and shirty. Nice manager. Food was good. Just not a nice experience

We came in on 15th April at around 2.30. After we had been out fir the afternoon, My husband and our two kiddies ate and we were served by chase H, we were greeted by another lovely lady, sorry her name i cannot remember now, 😬 We had the best meal and at such great prices, our waitress was lovely, Our boy has Downs syndrome and Autism and he kept calling out her name! But she was great and took it in her stride. We had a lovely afternoon, compliments to the chef and the staff were lovely too. X

Mediocre at best. Had breakfast after staying in the adjacent Premier Inn. Really not great at all. Avoid.

The staff here are polite and helpful but the food is pretty basic and very small portion sizes for the price you’re paying. Not value for money at all. It was an okay experience but we wouldn’t rush to return.

Great meal at reasonable prices. Efficient service with friendly staff.

I’ve steered clear of here for quite awhile whilst travelling on business regularly. The service this time including the food and atmosphere were absolutely top class they’ve really pulled it out of the bag and clearly had a change in management. I will definitely be using them again and it was a very pleasant swift experience. Well done a well deserved high-five.

Amazing turnaround. New menu. Friendly staff. Low waiting times and the food is great.

We all enjoy Frankie’s normal but we went for Mother’s Day yesterday - the atmosphere was quite down. The waitress was lovely but the food the kitchen just seemed to make the food as they felt - they clearly did not know what was meant to be in there own offerings - it took 3 attempts to get my main course correct - it was only a burger while the poor waitress apologised the two mangers knowing what was going on never once did - two burgers was ordered chicken burger - they forgot the bbq sauce and only did extra over mayo. My double bacon cheese burger no Frankie sauce just pour mayo sent back - when I ordered I asked for the bacon on the side and very crispy 3 times I had my burger finally after everyone had finished his poor things have become

Food was 10/10. Mothers day menu. Chase was great as well. Steak was perfectly cooked medium. Potato dippers were fantastic. Raspberry chocolate torte was amazing. Thanks guys

Had a lovely meal for mothers day today. Sammie was our waitress she made sure we were happy with the food and nitice we were running low on drinks very efficient and friendly.

Always seems to be a few dishes unavailable but the food is excellent and there’s plenty of seating. Prices are fairly average but if you have the app/loyalty card, there are regular offers. We got 40% off grilled items yesterday. Breakfast is very good value at £10.99 per adult for all you can eat and kids go free. Plenty of easy parking out front, just need to enter your registration at reception.

great attentive staff, very good quality food and cooked to perfection, clean and comfortable environment it's not our first visit and it is always consistent happy days

The staff were friendly and welcoming, which is why this is three star not two. Drinks arrived promptly but it was downhill from there. The restaurant was almost empty but we still waited nearly half an hour for our food to be served, even though I could see it sitting on the bar and it wasn't until I prompted a waitress that it was brought to us. All I can say is we left almost as hungry as when we arrived. There was more plate visible than food. I had the chicken melt and needed a magnifying glass to find the chicken. The chips were very nice but nothing like enough of them accompanied by a tiny dollop of coleslaw and a very small salad. My friend had fish and chips - the mushy peas were liquid, his skin on fries needed a sledgehammer to cut through and the portion of fish was small. Because service had been so slow we didn't have time before the cinema to top up on a desert. These weren't lunchtime deals - they were full price meals so the portions were shameful. I haven't been to a Beefeater for a long time - it will probably be a long time before I go again.

Absolutely awful as usual.. Its the last time I visit this restaurant.. Had fish and chips.. smallest piece of fish I've ever seen ! A funny brown colour not a crisp golden colour.. about 8 chips and tasted awful, . My daughter had the sirloin.. So much fat running through it she never ate it. Gave this place a second chance after the first time.. never again. And will tell people to stay away unless they want to waste there money.. Waitress was rushing us the whole time we was there as if she wanted to do nothing but go home! WILL NOT RETURN .

The service was really good by Lauren. Good prices, my meal could have had more chips and peas, fortunately my partner had more than enough, so we could share. Pudding was a good size but wasn't quite banoffee in taste, would recommend the sticky toffee Pudding and custard which was lovely last time we came. Overall good experience for the price

Girls behind the bar serving are excellent 👌

Fantastic service by Kira. Restaurant area clean and not too busy on my visit. A lovely menu, the food arrived in good time and wasn't rushed. I had the 10oz ribeye, cooked rare. The taste was very good, no issues whatsoever. I will definitely return when next in Ashford.

I visited the beefeater today. I have never visited any beefeater before , but we met with family who live in the area, and this was our choice. But I wish I never bothered. The food was awful, half cooked , tiny portions for the amount you pay. I have to admit that McDonald's and witherspoon produce better meals and that's saying something about this experience. The bill was over £130.00 . . A member of staff did give us a 25% discount reducing it down for complaining but still its Far too expensive for such terrible food. Save your money go to marks and spencers and buy a ready meal. As for cleanliness, the downstairs toilets were a mess, the floor was covered in urine and toilet tissue and it was like that the entire time we were their. And a member went into that toilet at the beginning of our visit and nothing was rectified

3 of us ladies went here for lunch today 2 Lovely rump steaks really tender and tasty and a half rack of ribs absolutely delicious, prawn cocktails to start Same meal we had a few weeks ago As we enjoyed it so much

We were here twice this week. Servers are lovely and work hard. Food was good, perhaps a bit slow at busy times. Will be back!

Rude staff, they ignored us until we had a fuss and then told us after asking for service that they are closed at 9:45pm and that they close at 10pm in the winter.

We visited Beefeater yesterday and were disappointed with the experience. Apart from the burger, the food lacked flavor. The £23 combo meal was quite small, and for a total of £60, it didn’t feel worth the price. Hoping to see improvements in portion sizes and taste in the future.

Lauren who was our service assistant was courteous happy and well knowledgeded of the menu and offers. Great food choice and selection. Great service assistant it was a pleasure to have her be our hostess for our dinner. Thank you

Lovely family restaurant with great service from Sammie , food was great and on time no complaints at all fast and friendly atmosphere

We decided to pop in for a bite to eat but we ordered the mixed grill each. The chips where cold as were the onion rings. It was really disappointing but Lauren our hostess done all she could to rectify the situation. I dint like seeing the young lad who was cooking holding a steak and turning it in his hand whilst scrapping it with some tonges. It kind of put us off really. So only up point was Lauren.

Absolutely awful even the manager agreed that the food here is bad and gave us free deserts. Dry and tasteless. £55 is definitely not worth it here, this is the bbq ribs on the photo, extra £1 if we wanted more sauce, awful.

Badly presented and tasteless food. Child sized portion was served to an adult. Paint was peeling on the ceiling above out table, which is an infection control risk. Dirty water marks on the ceiling.

Lovely service from Tia, so lovely and helpful. The food was lovely, ribeye was delicious and mix grill was filling. Would definitely recommend.

Visited while staying in the Premier Inn next door. Slow service. Food was okay, but small portions and expensive. Burger and 9 chips for £16... Unacceptable in my opinion. Take a short walk up the road to the Pheasant pub, much cheaper and bigger portions.

Went there for Sunday lunch and absolutely loved it. Roast potatoes where crispy and cooked to perfection. Then to end a banofee cheesecake yum yum. Beautiful food can't wait to go back there!

Poor food choice not enough staff slow service

Had the festive menu today. Had the burger festive menu to be honest the burger was burnt and it was more like a burger you’ve got from iceland Cheap range for £1 in a roll with a slice of turkey and half a dozen chips. Definitely was not worth £21 with the starter. But then looking at other people having the same meal after us they’re both seem a bit different to her as they said they had the festive burger meal as well. Definitely would not bother going here again.

I normally enjoy visiting Beefeaters. However I was quite disappointed on this occasion. The service was slow and the food was very dry and hard. There was no time to sample any desserts as we were under pressure to get to the cinema. We only just made the showing due to the slow service despite allowing adequate time for our meal. The staff were aware of this fact. We eat out quite a lot, but will probably choose another venue rather than going back here

Tired decor with a limited menu.

Service was good . Staff tired with atmosphere was quite busy not enough staff on . Lack of choice on food due to supply issues .

Turkey that resembles gandi's flip flop,parsnips that had been found in the crematorium and roast potatoes that were as dry as a dry thing in dry town having a dry competition. Otherwise serving staff good end of!

Just awful. Numerous items unavailable due to 'supplier issues '. Service was abysmal. Our food was sat under the heat lights for over 15mins before being brought to the table, so the coleslaw was hot and the burger bun stale. Tables were left uncleared for over an hour, the place looked like a bombsite. Everyone was complaining and the staff did not seem to care. Awful experience. Never again. Don't risk it!

So we came here on the 7th of Dec as we were meeting up with family and was convenient for all involved Service was good, however there was so many things missing from the menu it was almost comical Bizarrely offered gravy for the salmon as they'd run out of the cream sauce advertised. What food we did have was fair but the portion sizes could be increased as barely enough to fill up a hungry cat, with food just chucked on plates with no thought on presentation. Had a table booked for tonight but cancelled it and came to Nando's instead.

Mc Donald’s is door. Save your money and go there. 🤢

Great Beefeater restaurant, great service and great food!

Eve at the beefeater in Eureka park was exceptional. She is always professional, helpful, attentive and accommodating to customer needs and service. Eve has exceptional customer service needs, and always goes above and beyond. Thanks 🙏🏿

Beer is great and so are the staff

Staying at the premier inn and went to beefeater for food . The interaction between staff and customers was 100% . The food was amazing well worth the money and cooked to perfection. Lauren was our server and was polite , respectful and had a lovely conversation. Definitely be back again . Everything was superb .

Very welcoming staff, thank you Jessie & Eve….

We both had steak and the festive menu which was all very good

Excellent. Jessie was especially commendable.

Lovely festive set menu, festive stack burger delicious and the steak Diane cooked to perfection. Thank you to Jessie for the brilliant service, you brightened our evening with gifts for my daughters recent driving test pas!

Jessie was very warm, friendly and bubbling.

Big place, close to the town. Good selectionnof food on the menu. Friendly staff and parking

The ultimate Sunday roast was superlative and very filling would return to have again

Was unable to order 3 meals from the menu as run out of chicken, fish and chips, and burger buns if you please. Staff friendly but table was sticky to the touch and the general decor and furniture was dated and on its last legs.

We had not booked. Table for 2. Felt like we had imposed because we hadn't booked and was met with 'Its half-term'. We were aware it was half term and would understand if fully booked rather than feel we were imposing. They had run out of bacon at 8:50 am. Citing it was due to half term. I struggle to see the justification. Half term is set well in advance and restaurants would know this and should have better planning in place, especially as Bacon is quite a key ingredient in a cooked breakfast Coffee was Luke warm

Lovely, friendly service from Sammie. Good selection of beers and decent food. Busy place but very attentive staff. Would recommend to others staying at hotel next door

Nice brekkie . Shame about the young waitress who looked really disinterested in things .a smile and pleasant attitude goes along way .!

Sunday dinner for 8 of us. Lovely food (ultimate roast and mixed grill amonst the orders) and excellent, attentive service. Well done Chef Louis. Excellent food and a lovely family afternoon.

Our server, Lauren, was excellent. Food was pleasant but could benefit from attention to detail ( burger came including salad when asked for no salad, chicken was slightly over cooked) Overall, it was a pleasant experience ☺️

Large party of 38 people and they coped admirably

Food was absolutely awful but the service was very good. Food quality is generally poor across Beefeaters. I could have chosen Burger King, McDonald's or KFC on this park and it would have been far superior and half the price. Food was fried to a crisp. Obvious timing issues in the kitchen. Burger just came out of the fryer but the fries were cold. Shame as the waitresses were very friendly and timely.

We love it here. It’s always clean and the service is great. Lulu is fantastic, kind and very attentive and clearly knows her stuff! The steaks are great value and have a fab flavour. We highly recommend! We’ve also been for breakfast and would highly recommend!

Always a good meal and great service. Our grandchildren love it. It's the only place we know where you can get a childs meal that has a steak on the menu. Always helps having bottomless soft drinks as well

Always super friendly welcoming kind staff. Food majority of the time is lovely with very few mistakes. Very comfortable restaurant.

I have stayed in the nearby Premier Inn and on a meal deal for 3 nights, so far which is fulfilled by this Beefeater. This evening I was served by a very bubbly passionate but professional waitress, my bill says Terresa W. The same applies to Jessie, Eve and Kiera. I think Kiera is on breakfast duty. Hats off to all of you lady's for being so happy in your job. It's a tough job. Whitehead value your staff and give credit where it's due.

I have stayed in the nearby Premier Inn and on a meal deal for 3 nights, which is fulfilled by this Beefeater. This evening I was served by a very bubbly passionate but professional waitress, my bill says Terresa W. The same applies to Jessie, Eve and Kiera. I think Kiera is on breakfast duty. Hats off to all of you lady's for being so happy in your job. It's a tough job. Whitbread value your staff and give credit where it's due.

We had a lovely meal, Lauren was extremely attentive and looked after us all really well. For a mix of different orders everything came out spot on! Thank you, GRMA

Lovely meal, good service and the price was very reasonable.

Service great but the amout was quite disappointing tbh. I ordered Gammon Egg and chips with peas. Well I think there were 6 or 7 chips and a teaspoon of peas. Very disappointed. Maybe if you pay more than the £8 before 5pm then thats ok. Well I didn’t and so would probably not recommend to go there.

Clean and tidy, nicely decorated, bit of a 70s vibe. Good value food. Good for families

Me and my partner did not make a booking here but they were happy to seat us straight away we were offered drinks before we even sat down so we asked for a minute to look we was told who are server would be and they left so all good there we looked at the menu and drinks and waited minutes before my partner went up and got our drinks while he was getting them our server showed up and I had to turn her away as I didn't knkw what food my partner wanted when my partner got back to the table she did come back and the rest was fine from there we dis notcice that our server had a big area on her own so it wasn't her fault in a way me and my partner do belive that there should have been two servers in that area

The food was over cooked and the presentation was a joke. Bullet hard breaded mushrooms rolling around on a large plate. Had to send food back as inedible. It was sooo dry had to ask for some sauce to be told that is charged as extra.

Can't fault our late steak lunch - the steaks were cooked to perfection (we found out the chefs name was Jessie so thank you!!), our server (Lauren) was lovely, nothing too difficult to amend with our food and was friendly and accommodating. We didn't have many expectations but have been pleasantly surprised by how amazing it's been. The steaks were so succulent and flavoursome! Will be back!

Always good food. We go for the breakfast where kids eat free which makes it great value. The staff are always friendly.

Worse beefeater I have been to. Small portions, spaghetti definitely not fresh - prepared well in advance. It was one hard lump. I have tried to avoid mcdonalds and burger king but on this occasion it was mistake to visit beefeater. Be aware about your loyalty points - you may never see them on your account- as they are being placed on to someone's else card (someone from beefeater staff) avoid

ABSOLUTE DIRE! First time visiting in a few years, and wow, what a down fall! Almost empty restaurant and it was like me and my family was wearing an invisibility cloak. After waiting 5 minutes for staff to wipe what seemed to be the only table that could seat 6, we was informed they ran out of the roast dinners hours earlier. After waiting another 15/20minutes to be served. Me and my father in-law gave up waiting, and tried our luck being served at the bar. But to our surprise, we was ignored for a further 10 minutes before throwing in the towel and agreeing to leave. Disgusting service all around. From front house, table and bar staff. Me and my family will never be returning.

Poor service and unhelpful staff. Came in for breakfast, asked for a table, was told it was fully booked, it wasn’t busy inside. Got back to the car and put the kids back into the car, went online to see if there was any availability, to our surprise it was completely free to book all morning and at the time we arrived. As the kids were back in the car we decided we would go elsewhere there was no compassion from the staff on this visit.

Having family living in Ashford we have been using this Beefeater a number of times through the years. We have never been disappointed, friendly staff and good food. Long may it continue!

Friendly and welcoming staff, busy but good food!

Lovely breakfast banging poached eggs from Jess! Best poached eggs we have ever eaten out. And Cain gave me loads of beans! Perfect duo team! Highly recommend

Fantastic food, very well cooked and great flavour. Lauren was amazing and looked after us all the way through the meal.

Awful food , cold , sent back , ill mannered staff , dirty tables , dirty floor , dirty menus . Left hungry and disappointed ! Would of left zero stars if possible

Usually use the plough beefeater but had no bookings available so thought we would come here wish I didnt waste the fuel, ordered food fine waiting for it to turn up every roast dinner which was 4 beef and 1 lamb all came cold the portion size was ridiculous would have thought we ordered from the kids menu maybe a dessert spoon of peas at most 10 bits of sliced carrots 3 tiny burnt parsnips asked how we wanted the beef we all said pink come out well done and chewy, sent them back they asked if we wanted it reheated as the roast dinners had now all gone we declined then they offered fresh by which point we had enough of waiting and being disappointed with what was already offered and seeing as she already said the roasts had all gone I'd assume they would have just reheated what we had anyway. Then offered us free desserts bearing in mind we hadn't even eaten a main meal declined payed for the other few meals that was eaten and left will not return again

We ate at the Eureka Beefeater Ashford as we were staying at the hotel next door. We booked 2 evening meals and 2 breakfasts. The first evening meal was nice and the service was very good. The first breakfast was not nice. Tasteless sausage, wafer thin bacon and everything was luke warm and took far too long to arrive, we cancelled the second breakfast. The second dinner was disappointing, a portion of garlic Potatoes consisted of 2 small salad Potatoes cut in half. When queried, we were told we could not have more as that was all that was allowed. The other veg was luke warm and dry. We never ordered desserts and left spending only half the money we had spent the evening before because the food was not good. We had drinks and dessert elsewhere The waiting staff were friendly each time. We would not recommend this restaurant and would not return.

I would just like say I have just been served by one nicest young ladies I have met in a long time so who ever her boss give her a gold star her name is Lauren she’s made my trip from Scotland fantastic get more like her thank you Lauren P

Very slow service. The 2 of us were in for 90 minutes for just one course. Gave up on waiting for a dessert order to be taken. Then took another 15 minutes wait for the bill once we had finally found a staff member. No mustard available for my steak! (never understand how a steak restaurant doesn't have mustard) Had to keep reminding about drinks orders. I reluctantly went to this place as it was convenient for the Premier Inn but regretted it again. Will never eat in a beefeater again.

We enjoyed a lovely family meal. The restaurant had a nice atmosphere but not too hectic or noisy. The steak was cooked beautifully and was really high quality. The food came out hot and fresh. Our sever Sophie was fantastic and catered to us so well. She was friendly and attentive. Lovely experience all round.

Had breakfast with my daughter and granddaughter, really lovely food, great choice and excellent service. Will definitely return, we'll done.

All the breakfast you can eat provided you get in on time. Could do with a few more staff to cope, but they managed well with what they had. Ample parking.

Excellent service from start to finish. I have coeliac disease and was very happy with the service the waitress went to wash her hands before bringing out my plate. I had the smothered chicken. Sammie our waitress was exceptional. Highly recommend

Portion size was criminally low compared to other Beefester Restaurants. Staff struggling to cope.

Recieved excellent service from Rebecca.

First class for food, service and very friendly service from Sammie etc.

My partner and I went and had a meal. The staff looked so miserable. A member of staff was rude to another member of staff over where she placed customers in front of the customers. The said member of staff sat some Customers down and stood there with her hands on her hips waiting for their drink order. ( looking that she was fed up of waiting) Never smiled once. Our fry’s were refrys. They were so over cooked. Won’t be returning

Just visited with family for dinner. Food was fine and good value but felt compelled to leave a review as the service from the two waitresses who looked after us was exceptional. Very attentive and caring.