Eureka Park Beefeater Grill in Ashford

Turkey that resembles gandi's flip flop,parsnips that had been found in the crematorium and roast potatoes that were as dry as a dry thing in dry town having a dry competition. Otherwise serving staff good end of!

Just awful. Numerous items unavailable due to 'supplier issues '. Service was abysmal. Our food was sat under the heat lights for over 15mins before being brought to the table, so the coleslaw was hot and the burger bun stale. Tables were left uncleared for over an hour, the place looked like a bombsite. Everyone was complaining and the staff did not seem to care. Awful experience. Never again. Don't risk it!

So we came here on the 7th of Dec as we were meeting up with family and was convenient for all involved Service was good, however there was so many things missing from the menu it was almost comical Bizarrely offered gravy for the salmon as they'd run out of the cream sauce advertised. What food we did have was fair but the portion sizes could be increased as barely enough to fill up a hungry cat, with food just chucked on plates with no thought on presentation. Had a table booked for tonight but cancelled it and came to Nando's instead.

Mc Donald’s is door. Save your money and go there. 🤢

Great Beefeater restaurant, great service and great food!

Eve at the beefeater in Eureka park was exceptional. She is always professional, helpful, attentive and accommodating to customer needs and service. Eve has exceptional customer service needs, and always goes above and beyond. Thanks 🙏🏿

Beer is great and so are the staff

Staying at the premier inn and went to beefeater for food . The interaction between staff and customers was 100% . The food was amazing well worth the money and cooked to perfection. Lauren was our server and was polite , respectful and had a lovely conversation. Definitely be back again . Everything was superb .

We both had steak and the festive menu which was all very good

Very welcoming staff, thank you Jessie & Eve….

Excellent. Jessie was especially commendable.

Lovely festive set menu, festive stack burger delicious and the steak Diane cooked to perfection. Thank you to Jessie for the brilliant service, you brightened our evening with gifts for my daughters recent driving test pas!

Jessie was very warm, friendly and bubbling.

Big place, close to the town. Good selectionnof food on the menu. Friendly staff and parking

The ultimate Sunday roast was superlative and very filling would return to have again

Was unable to order 3 meals from the menu as run out of chicken, fish and chips, and burger buns if you please. Staff friendly but table was sticky to the touch and the general decor and furniture was dated and on its last legs.

We had not booked. Table for 2. Felt like we had imposed because we hadn't booked and was met with 'Its half-term'. We were aware it was half term and would understand if fully booked rather than feel we were imposing. They had run out of bacon at 8:50 am. Citing it was due to half term. I struggle to see the justification. Half term is set well in advance and restaurants would know this and should have better planning in place, especially as Bacon is quite a key ingredient in a cooked breakfast Coffee was Luke warm

Lovely, friendly service from Sammie. Good selection of beers and decent food. Busy place but very attentive staff. Would recommend to others staying at hotel next door

Sunday dinner for 8 of us. Lovely food (ultimate roast and mixed grill amonst the orders) and excellent, attentive service. Well done Chef Louis. Excellent food and a lovely family afternoon.

Nice brekkie . Shame about the young waitress who looked really disinterested in things .a smile and pleasant attitude goes along way .!

Our server, Lauren, was excellent. Food was pleasant but could benefit from attention to detail ( burger came including salad when asked for no salad, chicken was slightly over cooked) Overall, it was a pleasant experience ☺️

Large party of 38 people and they coped admirably

Food was absolutely awful but the service was very good. Food quality is generally poor across Beefeaters. I could have chosen Burger King, McDonald's or KFC on this park and it would have been far superior and half the price. Food was fried to a crisp. Obvious timing issues in the kitchen. Burger just came out of the fryer but the fries were cold. Shame as the waitresses were very friendly and timely.

Always a good meal and great service. Our grandchildren love it. It's the only place we know where you can get a childs meal that has a steak on the menu. Always helps having bottomless soft drinks as well

Always super friendly welcoming kind staff. Food majority of the time is lovely with very few mistakes. Very comfortable restaurant.

We love it here. It’s always clean and the service is great. Lulu is fantastic, kind and very attentive and clearly knows her stuff! The steaks are great value and have a fab flavour. We highly recommend! We’ve also been for breakfast and would highly recommend!

I have stayed in the nearby Premier Inn and on a meal deal for 3 nights, so far which is fulfilled by this Beefeater. This evening I was served by a very bubbly passionate but professional waitress, my bill says Terresa W. The same applies to Jessie, Eve and Kiera. I think Kiera is on breakfast duty. Hats off to all of you lady's for being so happy in your job. It's a tough job. Whitehead value your staff and give credit where it's due.

I have stayed in the nearby Premier Inn and on a meal deal for 3 nights, which is fulfilled by this Beefeater. This evening I was served by a very bubbly passionate but professional waitress, my bill says Terresa W. The same applies to Jessie, Eve and Kiera. I think Kiera is on breakfast duty. Hats off to all of you lady's for being so happy in your job. It's a tough job. Whitbread value your staff and give credit where it's due.

We had a lovely meal, Lauren was extremely attentive and looked after us all really well. For a mix of different orders everything came out spot on! Thank you, GRMA

Lovely meal, good service and the price was very reasonable.

Service great but the amout was quite disappointing tbh. I ordered Gammon Egg and chips with peas. Well I think there were 6 or 7 chips and a teaspoon of peas. Very disappointed. Maybe if you pay more than the £8 before 5pm then thats ok. Well I didn’t and so would probably not recommend to go there.

Clean and tidy, nicely decorated, bit of a 70s vibe. Good value food. Good for families

Me and my partner did not make a booking here but they were happy to seat us straight away we were offered drinks before we even sat down so we asked for a minute to look we was told who are server would be and they left so all good there we looked at the menu and drinks and waited minutes before my partner went up and got our drinks while he was getting them our server showed up and I had to turn her away as I didn't knkw what food my partner wanted when my partner got back to the table she did come back and the rest was fine from there we dis notcice that our server had a big area on her own so it wasn't her fault in a way me and my partner do belive that there should have been two servers in that area

The food was over cooked and the presentation was a joke. Bullet hard breaded mushrooms rolling around on a large plate. Had to send food back as inedible. It was sooo dry had to ask for some sauce to be told that is charged as extra.

Can't fault our late steak lunch - the steaks were cooked to perfection (we found out the chefs name was Jessie so thank you!!), our server (Lauren) was lovely, nothing too difficult to amend with our food and was friendly and accommodating. We didn't have many expectations but have been pleasantly surprised by how amazing it's been. The steaks were so succulent and flavoursome! Will be back!

Always good food. We go for the breakfast where kids eat free which makes it great value. The staff are always friendly.

Worse beefeater I have been to. Small portions, spaghetti definitely not fresh - prepared well in advance. It was one hard lump. I have tried to avoid mcdonalds and burger king but on this occasion it was mistake to visit beefeater. Be aware about your loyalty points - you may never see them on your account- as they are being placed on to someone's else card (someone from beefeater staff) avoid

ABSOLUTE DIRE! First time visiting in a few years, and wow, what a down fall! Almost empty restaurant and it was like me and my family was wearing an invisibility cloak. After waiting 5 minutes for staff to wipe what seemed to be the only table that could seat 6, we was informed they ran out of the roast dinners hours earlier. After waiting another 15/20minutes to be served. Me and my father in-law gave up waiting, and tried our luck being served at the bar. But to our surprise, we was ignored for a further 10 minutes before throwing in the towel and agreeing to leave. Disgusting service all around. From front house, table and bar staff. Me and my family will never be returning.

Poor service and unhelpful staff. Came in for breakfast, asked for a table, was told it was fully booked, it wasn’t busy inside. Got back to the car and put the kids back into the car, went online to see if there was any availability, to our surprise it was completely free to book all morning and at the time we arrived. As the kids were back in the car we decided we would go elsewhere there was no compassion from the staff on this visit.

Having family living in Ashford we have been using this Beefeater a number of times through the years. We have never been disappointed, friendly staff and good food. Long may it continue!

Friendly and welcoming staff, busy but good food!

Lovely breakfast banging poached eggs from Jess! Best poached eggs we have ever eaten out. And Cain gave me loads of beans! Perfect duo team! Highly recommend

Fantastic food, very well cooked and great flavour. Lauren was amazing and looked after us all the way through the meal.

Awful food , cold , sent back , ill mannered staff , dirty tables , dirty floor , dirty menus . Left hungry and disappointed ! Would of left zero stars if possible

Usually use the plough beefeater but had no bookings available so thought we would come here wish I didnt waste the fuel, ordered food fine waiting for it to turn up every roast dinner which was 4 beef and 1 lamb all came cold the portion size was ridiculous would have thought we ordered from the kids menu maybe a dessert spoon of peas at most 10 bits of sliced carrots 3 tiny burnt parsnips asked how we wanted the beef we all said pink come out well done and chewy, sent them back they asked if we wanted it reheated as the roast dinners had now all gone we declined then they offered fresh by which point we had enough of waiting and being disappointed with what was already offered and seeing as she already said the roasts had all gone I'd assume they would have just reheated what we had anyway. Then offered us free desserts bearing in mind we hadn't even eaten a main meal declined payed for the other few meals that was eaten and left will not return again

We ate at the Eureka Beefeater Ashford as we were staying at the hotel next door. We booked 2 evening meals and 2 breakfasts. The first evening meal was nice and the service was very good. The first breakfast was not nice. Tasteless sausage, wafer thin bacon and everything was luke warm and took far too long to arrive, we cancelled the second breakfast. The second dinner was disappointing, a portion of garlic Potatoes consisted of 2 small salad Potatoes cut in half. When queried, we were told we could not have more as that was all that was allowed. The other veg was luke warm and dry. We never ordered desserts and left spending only half the money we had spent the evening before because the food was not good. We had drinks and dessert elsewhere The waiting staff were friendly each time. We would not recommend this restaurant and would not return.

I would just like say I have just been served by one nicest young ladies I have met in a long time so who ever her boss give her a gold star her name is Lauren she’s made my trip from Scotland fantastic get more like her thank you Lauren P

Very slow service. The 2 of us were in for 90 minutes for just one course. Gave up on waiting for a dessert order to be taken. Then took another 15 minutes wait for the bill once we had finally found a staff member. No mustard available for my steak! (never understand how a steak restaurant doesn't have mustard) Had to keep reminding about drinks orders. I reluctantly went to this place as it was convenient for the Premier Inn but regretted it again. Will never eat in a beefeater again.

We enjoyed a lovely family meal. The restaurant had a nice atmosphere but not too hectic or noisy. The steak was cooked beautifully and was really high quality. The food came out hot and fresh. Our sever Sophie was fantastic and catered to us so well. She was friendly and attentive. Lovely experience all round.

Had breakfast with my daughter and granddaughter, really lovely food, great choice and excellent service. Will definitely return, we'll done.

All the breakfast you can eat provided you get in on time. Could do with a few more staff to cope, but they managed well with what they had. Ample parking.

Portion size was criminally low compared to other Beefester Restaurants. Staff struggling to cope.

Excellent service from start to finish. I have coeliac disease and was very happy with the service the waitress went to wash her hands before bringing out my plate. I had the smothered chicken. Sammie our waitress was exceptional. Highly recommend

Recieved excellent service from Rebecca.

First class for food, service and very friendly service from Sammie etc.

My partner and I went and had a meal. The staff looked so miserable. A member of staff was rude to another member of staff over where she placed customers in front of the customers. The said member of staff sat some Customers down and stood there with her hands on her hips waiting for their drink order. ( looking that she was fed up of waiting) Never smiled once. Our fry’s were refrys. They were so over cooked. Won’t be returning

Just visited with family for dinner. Food was fine and good value but felt compelled to leave a review as the service from the two waitresses who looked after us was exceptional. Very attentive and caring.

Just went on for a drink and pudding. It was good

Very welcoming, very prompt service, good value food.

amazing! they were clearly understaffed but the service was top notch. apart from the lack of chips cannot fault the food or their service, cocktails were fab as well!

Extremely friendly service (thank you Teresa🫶), good selection of cold and warm dishes. Pleasant atmosphere. Inventory a bit old.

This review goes to Teresa who worked herself mad with a smile on her face without any help in the restaurant. She did about three people’s job at once. Beefeater lucky to have her!

Shocking ! We where greeted with lovely staff who guided us to our table. We then ordered are food to only fall in a 50minute wait for food, that was either not what we ordered, or a tight portion on our plate. Chips greasy and cold. And a steak that was meant to be medium to well done, but it was medium and like eating a car tyre, and gammon that was flooded with fat. Not happy with my meal as it wasn't cheap either. Never going back, and you should never go their.

The worst place to eat in Ashford. The staff are rude and they have too many covers. The food is average at best.

So so disappointed. I used to come here a lot and the food was nice but today it was cold, the hash browns were chewie and beans cold. Will not be returning. Also I don't understand why places offer Blue light but not at certain times of the day?

This restraint is appalling they forgot me and my family’s food when we was then late for the airport

Beefeater have definitely gone downhill over the years. Prices have risen and portion sizes have shrunk. When you pay £26 for steak and chips I'd expect more than 12 chips but that was all we got lol. We won't be rushing back !

Great place for a family birthday party! Shame the company has let the place get run down, needs a update, toilets aged and just working... Staff where more than great, but struggled to fulfill requirements because they deserve a better place to work, from such a large company...

This is my second visit, the first time l came in the Management Team a female was sat chatting up her Guests inside and outside the establishment. The place was tired, cupboards broken hanging off the hinges. No communication with Kitchen who really had enough and wanted to go home. Empty plates and glasses everywhere, tables sticky and not clean. Staff was frustrated because of mid communication from Front of House...Lack of Training on Customer Service.

I will never eat here again. The food was awful…..everything we ate tasted of metal. The sirloin steak was left as it was all gristle, sinew and fat. The less said about the side salad the better. Do yourself a favour and eat elsewhere.

The food was terrible.. all fat and unhealthy.

Staff appeared friendly but were really slow considering the restaurant was almost empty. We when showed to our seats we noticed how filthy they are. We waited a long time for the food 40 mins. to find it only half heated and mixed up of reheated and new chips. The peas were really hard too. the salad was old and very minimal. Children’s meal was smaller then mcdonalds happy meal. Unpleasant experienced

Served by Lauren. Very friendly. We ordered the Nachos to share and as it is my birthday tomorrow I had a Beefeater main free of charge. Tried the platter of steaks which were very tasty, not sure ultimately which was which but still good! Had a couple of drinks as well 😋

Wow, we went for Fathers Day breakfast, having previously visited a couple of months ago for breakfast (which was pretty much as bad as this time!) Our family came from different parts of Kent to meet in Ashford. The food was fine, unlimited breakfast including teas and coffees but... There was only one coffee machine, which also dispensed the hot water for the tea. It stopped working, and a queue quickly formed. A young lady was alerted to it and came over, topped up the coffee beans, and left. It immediately stopped again. This time, an older lady was found, and she arrived huffing and puffing, complaining that the younger one had probably not emptied the bin. She emptied it and responded to the complaint of only one machine with disregard. Meanwhile our food arrived. This older lady barked out the plate contents and merely dumped them on the table, where she stood. Very rude and with a 'couldn't care less' attitude. All the staff we encountered were female, and all appeared fed up. I feel sorry for the staff, they clearly don't enjoy their jobs and don't want to work there. We won't be going back any time soon! The only plus point.... being a family of 8, we were put on a round table, which is far better for socialising than a straight one - so thanks for that.

Poor service and more and more looking like a greasy spoon cafe. This restaurant has gone backwards over the years.

We walked into the restaurant we past a sandwich board advertisement of two evening meals for £16.45. When we were ordering, we asked about the deal and was told it was only Monday to Friday (this wasn't shown on the advert!)(we were there on a Sunday). The drinks menu does not show prices for the draught beers! Why was this the case ŵe asked the waitress, she said she wasn't aware of the reason! Is this fair advertisement? The meal was OK and so was the service but we were left feeling duped.

Loved it great place in Ashford

Visited for tea after a long drive back from Holland. The food was excellent, one of the best meals I've had at this chain. The 3 waitresses on duty never stopped, and did a fantastic job. There was no wait between finishing the main course and the order for desert being taken. I would highly recommend this restaurant .

the food is always good and the roasts are really nice there is a good vegetarian roast option.

Don't waste your money food arrives warm service is shocking too busy chatting among themselves spend your money elsewhere

Pop in for breakfast at busy half-term week with 5 motorbikers without reservation and been served, thank you

Unlimited breakfast was served to the table. Portion was very small for the price paid.

Asked to be served for another beer at 10pm. I was told by the manager that they close at 21;45. I had to be let out of a locked door. Service was good and the staff were polite and courteous.

Went there for an impromptu lunch at half term. It was very busy with families + kids! Unfortunately only 2 waitresses were on duty and they tried their best. Its unbelievable for a big restaurant like this! Food wasn't great, my husbands ribeye steak was overcooked, the 2 mushrooms and half tomato hard and cold. My chicken breast was cold too, but the ribs we're OK. We did not want to make any fuss, because of the waitresses who were run of their feet. Would not go again!

Booked a table for 8.45pm birthday meal, got given menus and told to order at the bar, went to the bar to order and told no food is served after 8.45, went to leave and spoke to a lady on the door and asked why we weren’t told this before booking or when we arrived instead of giving us menus? She shrugged her shoulders and I said I’ve come here for a meal on my birthday and as I walked away she shouted happy birthday whilst laughing. Disgusting will NEVER go there after that

Went in for late lunch the £8 lunch menu we were given 3 of the party had beef burger and French fries when the food eventually turned up they were given small burger in dry bun with a few french fries. I said we should have ordered from the usual menu as this probably why it was £8 (Well a happy meal is about £3 and you get a drink with that) I did complain when I was paying. I have just looked up the lunch menu and it states the burger will have all trimmings and a 74 sauce NOT AT ALL it was cardboard burger in dry bun awful Will not be eating in there again

They always have friendly staff, don't normally have anything missing that I want to eat but over the years my love for the franchise has dwindled. Prices go up, the food quality stays the same and you get less. Not less burger but chips portions are now a thing and it never used to feel that way

We recently celebrated my cousin's birthday at this restaurant. While the food was satisfactory, the atmosphere was exceptional. However, the service could use some improvement. Despite this, I would still recommend the restaurant, especially for its outstanding cocktails. 💯💯💯

We had a lovely meal, great variety for adults and kids. They take note of allergies and special requests. They are great

There were plenty of tables in the restaurant but had to sit in the bar area, which was ok, but the seating could do with being updated

Typical beefeater food with excellent staff. I swear the staff could do with toiletries too beer sake to move quicker. They are always dashing everywhere. Breakfast is actually reasonable good value when you factor in cooked food, drinks, pastries, yogurts, fruit.

Good selection even for me as a vegetarian! Nice pastries and good the drinks are included! Alot of places they are not!

This used to be the best beefeater anywhere when it first opened. Unfortunately it's gradually gone down hill over the years. We had a meal here a month ago and it wasn't great but tried again last week incase it was a one off poor experience. But, it was the same, as well as the food being under par they had run out of sweet potatoes (how's does that even happen) we have decided not to go again

Food was average, 3 different meals, all had faults Would not recomend

Great food and excellent service, thanks Lauren P, you looked after us well during a very busy evening

Good food, busy, lively atmosphere on the day we went. Nice family dinner.

Disappointed by menu not alot of choice,starters all came out with BBQ sauce no sour cream or garlic dip not available anymore. One of our party steak was cooked wrong over done. Meals don't come with veg everything with chips. No sweet potato available. Just a disappointing evening first night out in ages won't be rushing back.

Our preferred Beefeater in this area, good service and food. Not gourmet but good value.

Great food, great service ..... a tad noisy with children but regardless, would come back. Jessie M, the manager was faultless

Food was decent but mostly wanted to review to give praise to our waitress sami, lovely, welcoming attentive and all with a genuine smile, thank you sami for a lovely lunch 😊