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Outdoor
The best restaurants serving British food in Wymondham Melton East Midlands
5 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
116 Opinions in 1 websites
I visited Stapleford Park with a family group - my wife, son and girlfriend and my father-in law and his wife. We wanted to celebrate my son’s girlfriend’s birthday with a special occasion visit because, being Australian, she relished the idea of doing something typically English. The venue itself is undoubtedly impressive, but the afternoon tea experience was very disappointing. On arrival there was no proper welcome from any member of staff engaged in afternoon tea service. We were shown to our table and given a briefing from a senior staff member. After this, the level of service was virtually non-existent. Nobody asked whether everything was OK, whether more or any different teas were required. Amazingly, for this type of event, only one type of tea per person was offered. The sandwiches were unappetising, and cakes decidedly unimpressive. My father-in-law who is 98 went to the bar to settle the bill, and it was only a few days later that he showed us he’d been charged 6 x £41, plus a service charge of £30. He wasn’t told about the service charge when paying. We were outraged at the underhand way this charge had been levied, and also the fact that there was no relationship between the charge and the poor service we had received. The service charge was later refunded following a phone call by my wife. There are obvious signs of weak management and poor staff training here. Avoid if you’re looking for a more rewarding experience.
43 Opinions in 2 websites
Off the beaten track this is a gem. Called for Sunday lunch. It was an excellent meal with great service. Chef called to the table to ensure all was as we wanted it. All staff were friendly and professional. Well worth a visit.
267 Opinions in 2 websites
As always, we have absolutely fantastic food and customer service. It’s a pleasure to eat here. The owners are always super friendly despite being rushed off their feet. Food is always fresh with decent portion sizes. I highly recommend eating here.