Delivery
Pickup
Outdoor
The best restaurants serving British food in Gaddesby Melton East Midlands
4 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
105 Opinions in 2 websites
Writing a negative review is a rare thing in my family but we had a really unpleasant experience here today. We were really looking forward to a meal here after hearing recommendations from other folk staying at our campsite. We phoned to check for availability and to check if it was dog-friendly. A friendly voice at the other end of the phone confirmed both and asked for our details, inviting us to head over. We made the 20 minute drive from where we were at the time and found the pub in a beautiful setting. However, upon entering, we weren’t acknowledged in any way but made our way to where we thought the restaurant part was. We waited there close to the bar. There were a couple of staff behind the bar busy serving customers but nobody to speak to or to show us to a table. We waited for 5 minutes, feeling a bit like spare parts, until I joined the queue at the bar to ask a female member of staff if we could have a table for 3. She asked if she could get us drinks which we ordered but were left hovering at the bar waiting with no indication of where to sit. Once we were given drinks, I asked a passing male member of staff in an apron whether we could sit at a nearby table. He said rather dismissively, “Er, yeah, as long as you sit this side” indicating the hard floor area, glancing at the dog. There was no “Certainly, I’ll fetch you some menus” niceties or anything like that. We sat with our drinks and some menus were ‘plonked’ on the table after a while. We were left to look at them for a long time without anyone coming to check if we were ready to order. A female member of staff sat at a nearby desk with her back to us. There didn’t appear to be anyone in charge of waiting tables. We decided to finish our drinks and leave. Even then, my husband had to wait a good while at the bar to pay for them, leaving my Mum and I standing waiting. No one asked why we were leaving or appeared to notice or care. We noticed as we left that there appeared to be a function underway in a separate building. Perhaps this left a lack of staff seeing to the ordinary customer. I feel that if this was the case, we shouldn’t have been ‘invited’ when phoning ahead! A thoroughly disappointing experience and a waste of time. It was meant to be a lovely ending to our holiday. We didn’t actually eat anything at the pub but we were all left with a bitter taste in our mouths.