The best restaurants serving British food in Newstead Gedling East Midlands

We were walk about and come across this wonderful small place. we had some hot drinks and some wonderful cakes , Staff was welcoming and friendly .

I have booked for one of their events. Breakfast with Santa. My kiddo is allergic to many things, including her own mucus. As she had a bit of snot she was coughing pretty much constantly. She is also autistic and so am I. That being said, I tried for a few days to contact them over the phone to discuss our needs. I also enquired on my booking about their ability to accommodate us. No answer on the phone, no reply to my written enquiry. Why on earth I decided that is a good idea to proceed when I already had all this?! Well, they were completely overwhelmed and unprepared for their own event. Because my kiddo was coughing I chose to leave her outside (within view) until I got to discuss the situation and requested to be sat away from other people so we don’t upset them. I ended up having to keep my kiddo outside for over 10 minutes. They were also abrupt and rude whilst dealing with us. IE enquired if can be sat separately and the lady that answered said that it can be done but I still need to wait in the cue (okay, never in question) Than I been left to wait alone in the cue, although I had told them that the kiddo was waiting outside! Nobody even acknowledged my presence until another parent can and I started to fuss out loud to the other person As for the allergies… dear god. No substitutes (I mean for essentials like some oat or coconut milk), they could not show me how to look for the allergens on the menu, on the buffet they did not have the allergens on the products displayed. Just bad! The food was also bad. Very bad. My kiddo barely touched hers I am not even going into accommodations for her autism as I would be absurd given the level of awareness and quality of service Except for one person that was actually working with Santa, everyone else was rushed, uninformed, rude, unhelpful, almost angry to be there and to be part of the event. Also, £20 for two kids breakfasts?! So no, never again for us

My daughter and (now) son in law had their wedding reception here on saturday 14th dec 24, and i cannot praise the landlady and her staff enough, from meeting us at the entrance, to the buffet, which was plenty of choices and lots of, which covered for guests with dietery needs too to the very pleasant waiters /waitress comming around with the drinks for the toast, this was a very special and an emotional day for all and i can honestly say it was perfect from start to finish, and i believe this was the first wedding reception they had done well done to the landlady and her staff, a very big thank you 🤎🤎

Booked on line but weren't expecting us when we got there. No orders taken at table but had to join a long queue to order food and drinks,then waited 40 mins for food. Food very disappointing, undercooked veg and roasts,gravy very thin and waterey,yorkshire puds uneatable. Will not be returning.