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The best restaurants serving American food in City Centre Manchester North West
67 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

335 Opinions in 4 websites

116 Opinions in 1 websites
Most DISGUSTING customer service experience I have ever had. We travelled an hour and a half to go to 202 for my friends 21st birthday for bottomless brunch. We ordered one round of drinks and when the waitress came back we asked her how the bottomless brunch worked - basically just to confirm that all the drinks on the menu were included. She then informed us they no longer do bottomless brunch. We had not been notified of this whatsoever and apparently they stopped doing it even before we booked it, yet they never removed the option to book for it from their website at that time. They said there was nothing they could do about it and we said we booked for a bottomless brunch for £30 per person and they should honour that. They then said all they could offer is 1 free round of shots which is not good enough. We asked to speak to someone higher up and a vile woman from the kitchen, came to our table and got into a very heated argument with our friend. She was flinging her arms, told her to shut up & said she would happily ‘take this outside’. She proceeded to shout in my friends face, this was such an intimidating experience to the point I actually thought she was going to go for my friend in the middle of the restaurant. She said she didn’t care and that we should be paying full price even though that’s not what we booked for. I have never witnessed such an UNPROFESSIONAL, disgusting and ATROCIOUS behaviour within customer service in my life. The lady who did this was one of the so called owners of the premises however it seemed to us they just picked the most confrontational person from the kitchen to come out (as they said their actual manager was on holiday) and just said she was an owner, because after her unacceptable attitude, physical presentation and bad mouth I refuse to believe she could be in a profession where she runs a business. She was implying she wanted to fight my friend so we wanted to leave the premises asap, we felt overwhelmed and unsafe so we all proceeded to leave before this got any more out of hand and the lady stood at the door with a security guard and wouldn’t let us leave until we paid for the one round of drinks we had. We did not want to give them any money for the terrible service we had had, but we paid because the lady was getting in our faces, she was nothing but a bully. She completely ruined our friends 21st birthday. The place was dirty, grubby and grotty, all they want is your money they have no consideration for customers at all! I would never ever recommend anyone to go there.

19 Opinions in 1 websites
Excellent service this morning! Tom, who helped me, was fantastic, checking allergies and serving efficiently despite how busy it was. He was also personable with other customers. Food was hot, of a good quality, and tasted great. Appreciate the vegetarian offerings in particular.

18 Opinions in 1 websites
Pedí una comida de caja de envoltura y cuando llegué a casa la abrí y encontré que faltaba salsa que estaba ordenada. Además, el filete de pollo tenía el tamaño de un nugget de pollo. Pagué por una comida grande, pero ahora no estoy feliz, ya que dos artículos son deprimentes e ir miserables! La envoltura en sí se hizo pedazos mientras la abría lo único bueno eran las alitas picantes y las patatas fritas. Muy decepcionante cuando he tenido buenas comidas antes. La chica detrás de la caja estaba más interesada en hablar con el repartidor que en asegurarse de que todo el pedido fuera correcto. Pensé que estaría bien a las 9 pm en un viernes, pero claramente no