**Worst customer service i have ever received.**
I firstly visited to get a voucher on behalf of my grandparents. My grandpa had spoke to them on the phone who said we would have to specially come in for a voucher: as they are not local me and my sister went in.
We were told on the day we couldn’t get a voucher that day and would have to come back as there was a private event on later in the evening- we were spoken to in a rude way and simply rushed out the resteraunt. I can understand if they were busy, however at this point there were simply two customers in the premesis. This issue was dealt with over messages in a professional way and my sister managed to pick up the voucher. We thought everything was sorted.
However, 2 weeks from this when a booking was tried to be made, I was informed that my mum was told’l Ah yes! Sorry I've been waiting to finalise things with the landlord of the cross keys before announcing publicly what's happening. But yes you definitely will be able to use your existing gift voucher in the new venue. As for time frame, I am waiting to hear back from the architect and builder about the quoted price I'm hoping to hear back on Tuesday next week. From there it should be a couple of months to get turned around!’
She then asked if there was a sistering resteraunt and that this response seemed awfully vague. To this she was told ‘ Not at the moment, I am looking at doing something in another pub in the meanwhile between the cross keys and the new project though!’.
The website is now no longer accessible either. To sum this up- uovo no longer exists for the time being and they aren’t sure when the new premises will even be ready to have the dining back up and running.
I am just disappointed that the company allowed us to purchase a voucher of £120, most likely knowing the future of the business; it would have just been easier if they had told us this so we could have spent that money with a business where a meal would have been able to be booked.
Luckily we have been refunded but the way this was done was even more shocking. The response both me and my sister received was so unprofessional and cold. I am still in shock about the messages we received: my sister was certainly not rude and i know for a fact these messages were sent as they had been caught out for taking people’s money wrongly.
I am just grateful we have been refunded.
I honestly wouldn’t have felt the need to share this publicly until we received the messages we did today. So incredibly shocked and disappointed.
Una visita obligada, excelentes bebidas, buenos pasteles, etc y el personal muy amable y servicial.
Preciosa zona de estar exterior.
Un verdadero establecimiento comunitario
we had been to wetherspoons and this restaurant was the closest for us,we arrived to find no sanitisers on the door and staff not wearing face coverings, the only good thing was the garlic naan bread which was excellent, and my wife sort of enjoyed her meal ,but i did not ,my tandoori mixed grill seemed to be lacking any moisture in the meat and was dry along with the shish kebab,seemed to be old product,,then they sat another couple right next to us not considering social distancing when there were plenty of seats available, the waiter was not wearing face masks either,,wont be returning in a hurry.
Beautiful clean building, lovely reception from the staff who were friendly and inviting despite dealing with difficult customers who didn’t appreciate the meal of the day. Value for money and tasty food.
45 Westbourne Rd, Marsh, Huddersfield HD1 4LG, United Kingdom, England
Just had an order delivered price wise fine delivery time no complaints however as I was about to eat the fillet burger I pulled out the longest nastiest hair cant get an answer on the phone suffice it to say I will not order from here again I now feel sick!!!
What can i say from start to finish i can not fault tina and handys catering at all she has done the catering twice for us now and both times have been absolutly brilliant plenty of food and everyone at our party was saying how lovely the food was if ever we need a caterer again we will certainly be using tina handys catering
Fabulous
В отпуске выбрали ресторан Ciao Pizza & Grill как самый любимый и самый вкусный. Приятная живая музыка, отличное внимательное обслуживание. Очень вкусная кухня👍🏼 Детям из России большой выбор блюд- идеально.
Cócteles eran encantadores, pero el lugar olía a manzanas de váter!
Los inodoros estaban sucias y todo, incluyendo asientos y mesas veía sucio necesitan una reforma.
Parece descuidada descuidado - Shane como cócteles de degustación realmente genial y a un precio muy razonable!