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The best restaurants in Paulsgrove Portsmouth South East
35 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
178 Opinions in 2 websites
Bloody joke!! Not only did we get the wrong order, when I phoned the up to state we got the wrong order, the manager was rude to me, the driver realised he made a mistake and come back with our order told him to speak to he's boss to state it wasn't my fault the order got messed up and the manager was still so rude, never again will order from this place!!!
658 Opinions in 1 websites
Avoid over priced and average food. On ordering drinks and food was presented with the bill and a service charge of £12.00 was added without my consent! sharp practice before you have even had your dining experience, that's more like an American dinner than a restaurant if I had known this would never have booked it. Starters. I had Scallops not fresh and very small like the frozen ones you get from an Asian cash and carry just very average. The prawns in chilli sauce also just average the sauce not anything special. Mains. My partner had surf and turf Ribeye steak and half Lobster she was content with that but nothing special had far better. Chips very average mass catering product not made fresh. I ordered a 10oz Fillet steak medium the steak was shaped like a fist, I started eating the steak around the edges first, when I got more into the middle of the steak lots of blood I had to soak it up with a serviette. How can you cook a steak evenly that is that shape. I called the server over and she agreed it wasn't cooked medium she took the food away and took advice from the chef/owner. On her return I was advised I could have a free drink and they would put the steak back on the grill. I had refused this, as it had put me off eating it, but more seriously they were prepared to put a half consumed steak back on the grill, really! wow just wow that they were prepared to even suggest that breaking food safety rules, and yes this will be reported to Environmental Health Protection. The server asked me what I wanted I asked her to knock the price of my steak off the bill she went back to the Chef/owner and he refused that, and said that he would knock £15.00 off the bill because the steak had been half eaten. I said "fine but I wish to speak to him in person" he refused this twice as I wished to raise my concerns over food safety. The restaurant was not full and their was plenty of staff working so it doesn't wash with me that he was to busy to speak to me. For me the arrogance of just hiding behind the server and front of house manager for the sake of £15.00 I wasn't even offered another steak. The reason for this review is because as an owner he should have addressed my concerns and try to resolve this to my satisfaction. Toilets. The men's room the hand dryer wasn't working and no paper towels to dry your hands on. The server offered me a refund on the service charge that I excepted and on leaving the restaurant I gave her a £20.00 tip as I felt that she had tried her best for us. Theirs a principle here it was the arrogance of the owner not to work with me to resolve this, wasn't looking for a free steak just one that is cooked properly in a steak house I gave the server more than what he offered me for substandard food. A disappointing dinning experience beware!
1 Opinions in 1 websites
This was our favourite fish and chip restaurant regularly travelling from Winchester to eat. We visited tonight at 7.15pm and we were one of only two couples there. Since it changed hands the prices gave gone up and the choice gone down. The remaining old staff were still friendly but it has certainly lost atmosphere and was very cold.