Zizzi in Southwark

Disappointing Experience Due to Poor Management and Bland Food We visited this restaurant on Saturday during lunchtime, and while the staff were clearly doing their absolute best, the experience was disappointing overall. It was obvious that they were severely understaffed, and the few team members on duty were running around trying to keep up with the rush. They were polite, hardworking, and really tried to make things work—but it was impossible for them to provide proper service with so little support. The real issue here lies with the management. Expecting a handful of staff to handle a busy lunchtime crowd is not humane or sustainable. The company needs to provide more support if they expect their team to deliver quality service. Unfortunately, the vegan food didn’t make up for it. It was bland, lacking any real flavor, and felt like a random mix of ingredients thrown together with no attention. I feel for the staff, but I won’t be returning unless there are serious improvements on how the team is supported.

DO NOT bring your Italian friends here. If you've ever been to an Italian restaurant before, it could be a good option.... The food is not even close to a random average Italian trattoria. And pricey. The place is nice and the service is good though.

Very expensive for the quantity of dough. Please note service charges are added to the bill.

Very friendly and made a special effort for us Thanks Srishti and Laura

Clean the bathrooms! The rest was all very good, the dishes came out very quickly and the place was beautiful. The bathrooms smell bad, and are not clean at all. A little expensive for what it is, but the view pays off

Excellent service, friendly staff and delicious food. 3 generations enjoyed dinner and everyone left very happy. Every dish was tasty and fresh. Highly recommended for very good food with a great view of the river!

Thanks , perfect food, good atmosphere. Really enjoyed with family.

I’ve been coming back to this pizzeria several times, and once again I’m disappointed — but only because I always have to leave! The atmosphere is fantastic, the location is great, the staff is incredibly friendly, and the food is absolutely delicious. A true piece of Italy in London.

Went for a walk and came across Zizzi – what a lovely surprise! The restaurant is beautifully decorated, with a great view and a welcoming atmosphere. The staff were cheerful and friendly throughout. A special thanks to Laura for the excellent service! The desserts were absolutely delicious. We’ll definitely be back!

Great service and excellent food

Arianna was amazing and very friendly. Great hospitality

Very very good very cheap very nice

We were served by Ariane. She is excellent - very customer friendly and attentive to needs

great atmosphere, brilliant service and the food was fresh and delicious

I had no issue with the food. I thoroughly enjoyed it. We both had starters and rustic pizzas. The views were lovely. However, one staff member was rude. I never complain (honestly, I am typically British that way) but she didn't smile, looked pissed off, took us to our table like we had bothered her and the place was virtually empty(she is about 5 foot tall, if that) and then was all smiles with another customer who she was flirting with. I wondered if we did anything wrong. Maybe she had a bad day but was it was incredibly rude. The male waiter was much nicer, though we were never offered condiments, pepper for example needs to be available and chilli oil. There was a feeling of us not being deserved attention somehow, maybe because we aren't tourists? Anyway. Food has much improved.

A very great shop... incredible service... I have NEVER had such a delicious calzone before... Thanks..!!

Great place, great food and I love this view of Thames river. Families are welcome. Ask for Akshatha, she was amazing and kind with us and was really professional !

The food was great but I want to talk about how amazing the staff are. Michael was running the restaurant when we had lunch yesterday. Our daughter has special needs and the love and care she received was phenomenal!! I don't think we've ever experienced something so wonderful from a chain restaurant. I can't thank you enough for how happy you made her! Thank you!!!!

The place is great the view deserves 5 star! But the food was not good, drink was not bad and desert Wes better than others!

£85 for empty plates, so disappointing. Restaurant located near our hotel so one evening, tired of the day, we decided to stop there. Well what a disappointment. We are ok to pay for a quality/quantity mix. But this is not the case. More than simple cuisine and empty plates. (The complete opposite of Italian cuisine) Afterwards we were very well received.

Perfect food but we were sitting at the font waiting to be seated for a while but all in all perfect

Great location with great views of the Thames

Ate the pasta here and it was terrible, bland and way overpriced. The prawns were tiny and tasteless! Do not come here if you want to eat good or decent food.

Brilliant evening. Friendly staff. Handled on of our parties allergy professionally. Amazing view of the Thames from our table. Good food. Very enjoyable evening. Thank you

Lovely restaurant very relaxing lovely views to the river food very nice and staff very nice will come back again .

We had a lovely evening here tonight. I always appreciate the gluten free pizza and beer at Zizzi but we loved your waitress Ariane and even though it was busy she really looked after us!

Lovely restaurant, highly recommend before going to the Globe!

Fab food and service. Great children’s menu too

accommodating staff, good view, nice pizza

Sides arrived when we had nearly finished meal, not down to server. Our server was helpful and polite.

A good experience - friendly service and tasty food.

Restaurant full Sunday Mother’s Day evening, but the staff were amazing, order taken quickly, drinks arrived promptly, followed closely by starters, perfect breakfast before main and pudding - food was delicious - staff quickly responded to additional requests for water etc and were watchful and attentive. Top quality effort on a very busy day!

Great food, lovely service. Much better than Tower Hill one

Service was very fast, food was was very good and menu was quite varied. Had no issues.

Anastasia served me she was very welcoming, attentive and helpful.

Good quality food but very expensive. Even the location doesn't justify the prices

Staff very nice - Ariane was amazingly warm friendly helpful and took her time to ge your order just right!

The food was nice but for starters, all the Chicken, Prawns and Calamari was too frozen to serve and the Sea Bass was off of the menu which for Mother's day is exactly what we brought our mum here for! So it was bread for starters. Not great organisation for a big chain on Mother's day. Keep trying chef!

Delicious pizza, excellent service (thank you Ariana) and lovely chilled out atmosphere.

Amazing waitress, thank you so much Ariane you were amazing

The plants in the doorway are fake. Avoid.

Absolutely awesome food, very generous, great staff well done

Had a great experience at zizzi’s Southbank thanks to Ariane. From the moment I walked in, she was a charming host and gave good recommendations for drinks. The views from the windows were pretty too, showing the Thames and London skyline. Would recommend and would return.

A lovely evening spent at Zizzis, with food that cannot be faulted, topped up with a great and attentive service. Thank you, never disappointed with this restaurant. If you want good Italian food at reasonable prices, look no further!

Fantastic food and amazing service, Zizzi menu never disappoints!

Wonderful evening. Thank you Juhaina

It was a busy lunch but still great food. Good and reasonable priced for the location. Clean and tidy but toilets maybe need a little more focus. Not dirty but a little ick with wet floors etc.

Came in on a visit to London, and was served by a lovely Ariane, she was so pleasant, down-to-earth, helpful with suggestions and attentive to my partner's allergy. Absolutely made our trip :))

Lovely Meal out with my Family and Juhainas service was impeccable

🤣🤣🤣🤣 The name of the bar is very atypical, we came here for a beer and a bite to eat during our road trip, and it was the only bar close to warm with a service "like at home" we will definitely come back! I recommend!

amazing service from ariane - great food and lovely view too :)

Ariane was amazing, it was our 3rd time here. Whenever she served us,we felt great. Food is fantastic and the service is excellent! Thank you so much!

Been here three times and kept forgetting to leave a review. The food is outstanding—each dish is beautifully presented.The ingredients are fresh, and the attention to detail in both taste and presentation is evident. The service is impeccable, with dishes arriving promptly and our glasses never empty. The manager Laura is very attentive and I will definitely come back soon.

Juhaina was a polite and helpful staff member good food and lovely views

Great food, good value for money, and great location. But our waitress, Ariane (#6433) made the evening as she was so helpful, attentive and welcoming.

Very friendly and helpful staff. The food was delicious and the size was very good. I would come again.

Food was superb . The view from restaurant across the Thames was fab . It was nice to be offered the choice of tables . The service from Ariane was exceptional and made our 21st birthday meal even more special. Especially with the cake , lighting the candles and a couple of freebies added in too . Thanks so much

I had an amazing experience at Zizzi’s Bankside, and a big part of that was thanks to Laura Straccio, the Assistant Manager. From the moment we arrived, she made us feel welcome with her warm and friendly approach. She was incredibly attentive, making sure everything was perfect throughout our meal. Laura went above and beyond to accommodate our requests with a smile, ensuring we had a fantastic dining experience. Her professionalism, efficiency, and genuine kindness truly stood out. It’s rare to find someone so dedicated to excellent customer service! Thank you, Laura, for making our visit so enjoyable. We’ll definitely be coming back! Simon Samaki

Amazing food the managers were all hot

Zizzi never disappoints! The pasta was rich and flavorful, the pizza was perfectly crispy, and everything tasted amazing. But what really made our night was Juhana! She was so polite, cheerful, and made sure we had a great time. Service with a smile makes all the difference. Can’t wait to return!

Absolutely brilliant service at Zizzi Bankside, which really made for a perfect evening meal for us! The two hosts were both excellent, very helpful and engaging. If Zizzi could clone Ariane so that there was one of her in every restaurant, they’d be onto a winner!

Friendly staff, good service, great food, lovely view. Thank you.

One of the nicest zizzi’s we have eaten in! Lovely view of the Thames, fab stuff and beautiful food! We’ll def return!

A very nice Italian fresh air on the banks of the Thames. Loved the open kitchen and the design inside, the up view, the window straight to Thames. I had a new dish, pasta cu mushrooms and truffles and 100% on my taste, love it. The staff is very nice and always at your service.

The best of best..Specially their tiramisu…Wonderful..Marian the best

Amazing experience and amazing staff!

Hamza was a brilliant waiter, really considerate and helpful.

Wonderful food, super nice atmosphere, but the service leaves something to be desired! Very slow service and without much information! We were offered the dessert that was included in the kids menu and waited a long time for someone to come and say that the dessert we had chosen was no longer available!

We passed this restaurant and it was buzzing, so we returned the following night to try it out. It was fine - not terrible, not great. Food was ok, but my wife and I both felt the flavour was lacking - my arrabbiata had no heat or spice. The kids gave the pizza a 6/7 out of 10.

Zizzi was awesome, and Juhaina gave us amazing service. Please ask for her when you get to Zizzi

Waiting to tell us that there is no dish. Bad organization. Too bad the rest is on top

Great venue with good views over the Thames. Always our go to when passing. Food was good and timely. Lost a star on service due to being asked if we wanted parmesan on the pasta and not returning after a yes answer but could of been a mishearing or oversight. Quite busy after 13:00 but still seats and good service. Will be returning definitely

Food and service was impeccable! We especially loved the garlic bomb dough ball starter, it was phenomenal with the sweet honey glaze!! Staff were so friendly and welcoming too! We’ll definitely be back again!

Had such a lovely time here, staff and food were both amazing. Will definitely be back, the forest gateaux for dessert was my favourite. :)

Lovely attentive staff and delicious food with a great view.

Marian! What a legend, great service and helped us out when we couldn’t get our Unidays working. Thank you so much :)

The road was nice and the service was good - attentive and quick. The kids menu and food especially good value for money

The food was delicious, very tasty! The service was very efficient, polite staff and the atmosphere was warm and calm with lovely music playing in the background.

Tasty food, nice ambiente and good service from Hamsa! Thanks!

Fabulous views, very relaxed atmosphere and great service. Perfect for a chilled family outing in London. Highly recommend.

We had a really great family meal at Zizzi. The manager, Laura, was incredibly helpful when we had an issue not related to the restaurant. We would definitely return.

Ariane was so lovely! 10/10 waitress amazing vibes from everyone else too. Food was scrumptious 😎

Brilliant staff Ariane was great. Really helpful and attentive. Food was good and delivered quickly. Great experience

Hamza is amazing excellent st his job amazing waiter very polite and well mannered such a lovely man

Hamza is excellent at his job he was cleared and knew the menu and helped with all our queries. Very polite and served us with a smile.

Lovely view over Southwark Bridge. The food was a mixed bag - the batter on the calamari was a little doughy, the prawns on a skewer accompanying pasta in a spicy sauce looked spectacular and tasted fine, the Black Forest cherry chocolate desert only had 2 or 3 little cherries but the chocolate tasted good. Prices were average (about £15 to £20 for mains) but we enjoyed a 50% discount on mains promotion. Service was a little hit and miss - there was no salt and pepper on the table so I had to ask for some and the waiters were not always available so there was quite a long wait. I also asked for extra parmesan with my pasta which was promptly provided.

Served by Srishti, who was just fabulous. Very attentive and thoughtful and great at her job. I watched her interacting with other customers and their children, and was warm and welcoming throughout. The view was gorgeous (sat in a booth next to the river) and the food was delicious. We had calamari, pizzas and cheesecake - deelish!! Would definitely go back. Thank you for a great birthday dinner for my daughter x

I visited last Sunday evening, and since it wasn’t busy, there’s really no excuse for what happened. I ordered a vegetarian dish, but as I was eating, I found a VERY large prawn mixed into the pasta. The staff didn’t even apologise—just took the dish away and went to speak to the chef, who also didn’t offer an apology. It took about 5 to 10 minutes before the waitress finally came over to apologise and say the meal would be on the house. Of course, I wasn’t going to pay, but honestly, did they think I’d pay for a dish that wasn’t even vegetarian and made me feel sick? It’s clear they don’t use separate saucepans for vegetarian dishes, and the manager should have come over to apologise personally. I felt sick and really upset all evening.

Hamza was a very friendly waiter

Party of 16 for late lunch. Great food and catered for all our various veggie/GF/carb free requirements. Pre- ordered from the set menu. Plenty of choice. Food all fresh and hot and brought out all at the same time. Friendly service and lovely views of the river.

Great food and serviced by Marian

We had a great time! Thank you very much for your excellent service, Marian!

Came for a friend’s birthday and had the best evening here. Food was amazing as always but the service was what made our night, thanks to our lovely friendly servers including Paul, Marian and Juhaina! Will definitely be coming again! :)))

Really good service, in especial from Marian, he is very kind!

My waiter was named Marian and he was really friendly and polite.

The food was awesome and Marian did an excellent job as waiter

I had an amazing dining experience at Zizzi! From the moment I walked in, the atmosphere was warm and inviting, with a stylish yet cozy ambiance. Paul was incredibly friendly, attentive, and made sure we felt welcome throughout our meal. The food was absolutely delicious!

Hi me snd my family had a great time, ARIANE who looked after us all throughout, she was amazing kind friendly and always asked if everything was going, I hope she gets some reward etc she deserves it made our family day out even better with her great customer service Mark

I was skeptical of this chain restaurant, but was really pleasantly surprised. The food was pretty nice! The decor and view were fantastic. Most of all Arianne who served us was brilliant. She was great with our toddler, was accomodating and really friendly. If visiting the Tate we'll definitely be stopping by again.

Paul’s service was the best service I have had in years!! Really made our evening 10/10