Zizzi - York in York

First time visit to the York restaurant, there was 7 in our part and something for everyone of all ages, great food and plentiful, service was perfect 👌 definitely will return 😋

Really enjoyed our meal and the gluten free pizza was excellent. India was very helpful regarding the gluten free options. The still lemonade as mentioned by a previous reviewer is brilliant and very refreshing.

Place not really like nice dine in restaurants more like sit down takeaway. Upstairs was closed so we sat downstairs and it was bit busy had a table closed the main door . Every two minute one of delivery driver walked in and waiting next to our table for their delivery to get ready. This is not the thing you expect at the restaurants, Food was basic nothing special at all , had a special chicken pizza which you can have better pizza for 10 gbp at the takeaway cross the street. Toilets was awful . Waiters was nice and try to make people happy but unfortunately this is team play not a individual business.

Very happy today with our service from Elena! We brought my friend’s 4week old baby with us and everyone was very helpful and accommodating. Food was 10/10, extremely happy guys thank you x

We had a lovely meal and Eleanor was absolutely brilliant - friendly service that was super fast too. Thank you again!

Fabulous service food was fast and v nice. Elena was out server.

Gorgeous food and worth the price would definitely come again.

our server amy was very nice and the food was lovely

Booked to go to Zizzi’s for a tea out the 4 of us. Once we had sat down we were handed a list of at least 10 things that they weren’t able to make. It would have been helpful to know this when we were booking (only the day before) or before we had sat down, as alongside dietary requirements and the unavailable items the menu was quite restricting. We ordered drinks and some water- one of the drinks was wrong, and we needed to prompt multiple times for the water glasses. Unfortunately food was nothing special when it did arrive. Recommend choosing another one of York’s many Italian chains instead!!!

Food was okay. But the real disappointment was how run down and unclean the toilet facilities were. Looks like the decor had not been done up since it opened. Felt really grubby and felt like I had to wash my hands again after we had been in. Disappointing as zizi should be of a certain standard. Wouldn't go back to the York zizi.

Elena was great. Friendly, helpful and great with our kids.

Very talented at your work Amy well done

Not going to lie. Pretty awful. We (a couple) came with our 6 year old son. We sat down and before the drinks order was taken we were handed a sheet informing us of everything "out of stock". We spotted Reed (identified from the staff pictures on the wall) say "table 7, has anyone taken their drinks?" To other staff. Well done that man. Drinks order taken. We ordered the bombe starter. Tasted like a het up microwave garlic bread i.e. tasteless. I ordered the meat Sophia pizza (due to the list received earlier) and my wife ordered the Pesto ravioli which was actually nice but cold round the edges. Pizza not bad either. Little fella enjoyed his meal. Starter basic (but even he didn't like the sauce with the bread, Carrots and Cucumber), main basic tomato sauce (couldn't have the spaghetti bolognese due to the list, again) and pudding was going to go down well regardless. We also mentioned on booking that it was our sons birthday. That went nowhere. This was not the Zizzis my wife and I have experienced previously. Reed was the only satisfactory moment being honest.

Excellent service from Elena, and the food was amazing! Thank you, we’ll definitely be coming again!

Elena was our waitress, great from start to finish, very pleasant and happy girl!

Lovely lunch on a day out in York, our server Elena was lovely, very polite friendly and helpful she gave us plenty of time to choose but didn't keep us waiting.

lots of food & elena was lovely:)

A great meal excellent service and food was excellent 👌

Really great food, absolutely delicious! Service was good even though it was busy. Price was very reasonable.

I visited this Zizzi whilst in York on Saturday. My server, Elena, was very attentive and knowledgeable with any questions I had. The meal was also delicious and great value for money! I will definitely be visiting again on my next trip to York :)

Great service as always and the best tasting pizza I've had for years!!

Elena slayed the service. Food was mint service was 10/10. Loved it

Amazing food and fab service Elena was great, will definitely be back.

My friends and I went for dinner tonight and the food was wonderful as always. Ruberta was amazing and so down to earth, she definitely made our whole dinner experience better. 10/10 would definitely go back :)

such nice food and the server elena was so helpful and lovely!!!

We arrived at 12.30, being a party of 11. We were seated upstairs which was a little difficult as one of us had a 5 month old in a pram. We managed however and the young lady who served us could not be more helpful. She was a diamond. The food arrived more or less all together and was generally very good. The risotto was a little stodgy but very nicely seasoned. The atmosphere was slightly lacking but given the time of our arrival was probably understandable. Generally this was a good visit and I would go again after this experience. The toilets were really clean by the way as was the entire place.

Lovely food and even better service at Zizi’s in York centre. Our server Bea was absolutely lovely so attentive and made our Mother’s Day lunch just that bit more special! Thank you Bea ☺️

The food was good but the service was terrible. Didnt feel like paying after waiting 30 minutes for a Drink.

Elena is the best waitress I have ever had , I will Only ever eat at this Zizzis if she is on shift

Elena's service was excellent. If I ever hear that she's left I'll never visit Zizzi's again. But genuinely, very personable!

Elena’s service is second to none. Incredible attention to detail in taking GF orders.

Kate was very nice, attentive and knowledgeable. Will definitely come again !

The beetroot salad was really tasty and fresh. Pizza always good. The desserts were sizing! Hot chocolate fudge cake and toffee salt caramel cheese with a toffee sauce that made you want to lick to jug!!! A lovely atmosphere and friendly staff.

kate was amazing !! brilliant service and food :)

Called in for lunch … food was excellent and our waitress Bea was very attentive and helpful. Thank you

We had a wonderful evening with incredibly attentive and friendly service from Bea - would highly recommend to anyone and would come again :)

Bea was an amazing server! Quick and so lovely. Always a pleasure coming to zizzis

Brilliant service from Bea, was really helpful and kept checking in all evening.

Went on Thursday. husband ordered spag boll ..and we were shocked at the portion size..really small .children sizes not worth money .Also when it was payment time were told we couldn't use cash !!!! Which to me is a cheek ..*good job i had a card with me .I will not be going back here .Due to the small portions and large prices and not being able to use cash ..

Lovely evening meal, made even more pleasant by the wonderful service of Kate! Will Definetly return when visiting York again based on this experience!

Great food! A* service from Darcie!

Top quality food & atmosphere. Darcie our server was absolutely incredible! 10/10 service! x

Gorgeous food, all the staff were lovely, Elena was very helpful and welcoming.

My visit here for dinner was amazing my friend always comes here now and Elena was so polite when we ordered food and drinks.

Food was amazing! Great service from Amy :)

Servers Elena and India provided great, polite and quick service. Food and drink were amazing in taste and presentation. Would highly recommend!!!

Elena was very friendly and helpful would highly recommend!

Lovely food, our waitress Elena and other staff were helpful.

Great food, ace service, lovely staff! @bea

Elena was our server, she’s(?) very competitive so like give her the server of the month thing plz she was rly good :) Playlist could be modernised tho ngl its giving early 2010s primary school disco…

Last minute booking ~ Elena was so lovely and sweet. Defo go here again :)

Came with my partner as a last minute meal everything was brilliant, the food was exquisite, staff as amazing especially our server Alix, atmosphere was brilliant. Overall would definitely recommend this place and will definitely be coming back here again

Such a lovely valentines meal! Bea was a lovely waitress and would 100% recommend coming for a lovely atmosphere and food.

I have a lovely time at zizzis in York. Ruberta was so lovely and brings a great atmosphere to the restaurant and would highly recommend!

Nice food and chilled atmosphere. Bea our waitress was very friendly and helpful. Would recommend visiting!

Served by Elena, she was attentive and super kind and charismatic, definitely recommend!!

Great Galentine’s day experience! Elena was great!

Elena was absolutely amazing thank you so much!

Really lovely meal, excellent service and allergy info/ checking from our server, Amy. Great lunch out. Just for us the music could be turned down to help dining conversation!

After we were seated we were given a list of ingredients and dishes unavailable, ordered 3 pasta dishes which were all pretty inedible and mine had spinach in which was on the list of unavailable items, making me think it was a microwaved frozen meal. Staff were friendly but said if we signed up to their loyalty scheme we would get a free garlic bread, so we did that and told them we had, no free garlic bread arrived and the food was so awful we left quite a bit then went somewhere else! Huge mistake to go there. When I was younger it was good.

We came here for my best friends hen do! I emailed them ahead of time with our food order as we were a large group and they were amazing!! The food came out really promptly and everyone loved it! Thank you again to the staff, especially the lovely blonde lady and gentleman with the glasses who waited and looked after us! Unfortunately I didn’t get there names but I’m really really grateful! Thank you so much, Bella

we had paid for our daughter and partner to stay in york. we met them today(sunday 11th feb). they had lunch in zizzi but we told the waitress we were coming back at teatime. we came at 5 pm tonight. the restaurant was empty... we were asked if we had booked and told her ... no we hadn't. she said no tables til7pm... the place was empty and we only wanted a quick pizza so we have now found another Italian restaurant and its first class

The only reason I didn't put 5 stars for atmosphere is because we were put on a table right next to the accessible toilet which everybody was using because the other toilets were not available. This meant every time the door was opened ( which was regularly) we got a strong whiff. The staff were really friendly and accommodating and the food was excellent.

Went for an evening meal and have no complaints. Service was brilliant, staff were very nice. Service was also incredibly fast with food hot and tasting fresh. The building is nice and atmosphere was pleasant. I don't tend to visit Italians much personally but had a lovely experience here.

Last minute booking using the trusty Clubcard vouchers... lovely food and great service. Clean and tidy, not too busy when we called in. Would definitely recommend

I’ve been to Zizzi’s many times, and this one in particular. Usually very good. I would typically order a nice pizza and have no complaints. On this occasion we were seated by the toilet, and rubbing was dragged past us while we were seated. They ran out of bread to accompany the starter but still served it. The pizza had too much toppings on and wasn’t balanced well, in the end I had to scrape some off. The brownie was nice at the end. The service was a bit chaotic, they really struggled to grasp that my girlfriend prefers not to eat gluten and prettt much interrogated her until she said she can eat gluten but just prefers not to. Not our best experience, on this occasion.

My husband and I visited York this weekend, we stopped in at Zizzi's for lunch on Sunday afternoon. The service was fast and the staff were really friendly and helpful. Our waitress recommended we sign up for an offer that saved us some money and something that we will continue to use in the future. A lovely lunch and if in York again we will definitely return!

Great friendly staff and nice atmosphere. We visited as a family with 2 children who were welcomed with plenty of choice for them, especially as one is gluten free. The food and drink we ordered was fresh, plentiful and very tasty, well worth the money. Will definatley be going back.

Navštívili jsme restauraci po celodenní procházce v předvánočním čase. Nechtěli jsme dlouho sedět, jen se najíst. Neměli jsme objednaný stůl, byl problém najít od servírky stůl v téměř prázdné restauraci. Seděli jsme kousek u dveří na toaletu. Servírka byla zmatená, stále zakopavala o židle. Mladý číšník byl pozornějsi a milý. Jídlo průměrné, káva dobrá, dort za tu cenu hrozný. Nedoporučuji tento podnik.

Unfortunately it is usually good food here but we had an order delivered through deliveroo.. which came too cold to enjoy at all. I understand that this isn’t necessarily the restaurants fault but I have no other way to complain or report this. Which is a shame cause it was a waste of a meal.

The service here was very quick and the staff are lovely. I was unaware that Ask Italian and Zizzi’s are sister restaurants, although this is reflected in the menus, as I recently found out. The food here wasn’t as tasty but I feel was of better quality. The restaurant has a nice overall atmosphere

11 of us are here on Christmas Eve and all of us had beautiful food, The service was exceptional. We will definitely be going back

Lovely spot for lunch with friends, super service - despite being the week before Christmas we didn't feel rushed at all. Lots of good menu options and a good atmosphere.

Four of us sat down at 6pm and ordered. It was 7.30 before our pizzas made an appearance. They were stone cold and returned as inedible. By that time, we'd lost the will to live and also our appetite, so we left. The business is woefully understaffed. It's a shame that those trying to do the impossible have to take so much pain from customers. It must be terribly wearing spending most of your night apologising.

Not recommended for anyone. Awful service and food

The staff were absolutely lovely and super friendly, especially the lady with the Catholic mother 😂 The food, on the other hand! The worst meatballs I've ever had, I make better myself, at least mine aren't cheap processed meat! My main of pork belly, potatoes and veg was absolutely drowning in honey! Honey wasn't mentioned on the menu. The pork was also very overcooked, making my main completely inedible. My Tiramisu was nice, just a shame they hadn't let it thaw long enough 🙃

Took over an hour for our meals to come. Two had pizza and two had pasta.My pasta was The wrong dish. Sent it back and actually got the proper dish within five minutes. Although it didn’t taste very nice and I didn’t eat it, but that could’ve been me. A few tables around us were moaning about the wait and one table, sent their food back twice. There were only two members of staff on the floor running around and only two people in the kitchen, as you could see this from our table. Very shortstaffed and probably due to the rushing and amount of tables they had,, it was full, they made mistakes. No apology by either waitress about the wait. I won’t be returning.

Food was very bland. And expensive for what you got .Wouldn’t recommend having a meal here . Service was good nice people. Just let down by the food

Booked Zizzi for lunch on our trip to York on Saturday 16th December. Party of 7, seated upstairs, nice airy room, not too busy, which was a surprise on a busy day in York near christmas. We all had a main meal, either pizza or pasta, none of us were blown away with the food, it was just pizza/pasta, nothing outstanding at all. When the bill came we were all "hit" with a steep service charge each which i was told was non negotiable? I thought a service charge was up to the customer to pay if the service/food was top notch, obviously not. Therefore a bowl of very mediocre pasta priced steeply already at £14.95 was around £16.95. I wouldnt normally bother with a review but felt due to their service charge policy, a meal here is quite pricey. Maybe the reason it was quite empty.

Very disappointed my meal came with a processed chicken burger

Food and service was great, toilets, not great, you seem to have to access the basement and it's freezing cold. I'd advise taking your coat to the toilet with you in the winter months!

Food was really nice. The price wasn't bad either and the staff were really friendly

Over all a very nice experience. Staff overly attentive at start, very pushy on alcohol orders. Good portions were as expected for tapas and were excellent except cauliflower dish, usually my favourite but below par this night. Struggled to get the staff attention at end to pay bill.

We had a pizza and lasagna last night. The pizza was good, but the lasagna wasn’t as expected.

Avoid the chicken skewer, not grilled enough and expensive, gimmicky

Good gluten free options staff good with allergens

Had better. My first choice of food was not available at 1pm in the afternoon! Why? Second choice ok. Nothing better than ok

Amazing service and delicious food. Would highly recommend 👌🍕Reed, our server was so lovely. Thank you :))

Gluten free pasta was not cooked. Sent it back and it came back still uncooked by which time the rest of us had finished our meals. Not impressed or happy

Knowledgeable efficient and courteous staff We had bruschetta to start with followed by tasty lasagne and sea bass - made for a lovely lunch at York zizzi - well done!!

صراحه ماتوقعت الـ لازانيا عندهم رهيبه

Visited yesterday, husband fancied Pizza. Staff fine, the food was a disappointment. Calzone which was small and not a lot of filling, salmon pasta which was meh. Bolognese pasta for daughter (which she'd usually demolish) was only half eaten. Both Adults walked out hungry. Worst bit was going down to the toilets, grubby area, obviously not heated, filthy stalls. Glad to exit after seeing those. Wish we'd chosen somewhere else.

We're told initially that we would have to return in half an hour as they were waiting for a member of staff to arrive. They changed their mind and a very pleasant waitress showed us to our table and took our order. When our main course arrived my pasta dish was almost cold as was the plate it was served on. It was taken away to be warmed......a little. I was asked if it was OK, which it was, just! When we were given the bill we hadn't been charged for my meal which was fine. Apparently the kitchen was small and don't have plate warmers, something I thought would be a be a basic requirement for a restaurant? I felt for the staff, who were doing their best under difficult circumstances. However things need to change if the business want customers to return.

Friendly staff and food was nice, tho there were a few items from the menu unavailble (how can a restaurant run out of chips) ladies toilets need a refurb (or a deep clean).. not nice !

Great atmosphere and decorations

Busy, good food and welcoming staff.

Although food is exceptional, i was very dissspointed with this branch. 1 main meal they had ran out of. Another main meal ran out of avocado!!!!! Before we ordered dessert she informed me ran out of lemon cheesecake. Wow who's running this place. Great service but won't be going back if that's how they run a business

The menu has lots of choice for vegans & children. The food is well presented, particularly the open kitchen with a big pizza oven. There's a 3 course menu & 3 course kids menus. The problem was how long things took, missing adultery, a waitress spilt my daughters drink, they made the wrong kids meal so we waited for another, they charged me for my dessert & the 3 course meal. They corrected all the issues quickly but it was too many. They only accepted card payment but the waitress pointed out we could tip in cash which was rather rude/pressurising. We didn't leave a tip. The vegan cheesecake was fabulous & my husbands vegan pizza was also very good & good looking with a. Vegan sticker (or we may have been in doubt as the mushrooms looked meaty).

The Sea Bass was great! Lovely service, reasonable prices and Gran Riserva!

Fab food and service. Got help with allergy requirements, which is a bonus. Not the first and not the last time here.