Zizzi - York in York

Was served Elena, very friendly service and she was attentive the entire time!

Bea was a great server, nothing was too much of a problem. Lovely food and great atmosphere.

Very welcoming and really enjoyed our visit. Excellent service from Cas. Thank you

Thank you for a lovely meal, our server, Bea, was so friendly and attentive and my seabass meal was delicious, thank you for a lovely evening

Very relaxed ambience, Liv was attentive and cheerful, just perfect!

Bea was very helpful! Thank you!

Bea out waitress was really good

Bea was absolutely amazing, she was welcoming and warm and was lovely to have little chats with her when she came to our table! I hope she has a lovely 21st birthday soon!

Bea and Liv did a fantastic job of serving and the food was delicious!!! Will definitely be coming back

Really great food and great service as well, Bea was a lovely waitress!

We had a really lovely time, the food was amazing and so was our waitress Bea :)

AMAZING!!! Bea was fantastic very friendly and service was brilliant. Can’t fault her or Zizzis. Great atmosphere.

Bea was such a nice waitress! Such good service

Kaz’s service was amazing, the food was also very nice. Will definitely come back again

Shelby is such an amazing server, she was very nice to my family and me for a party, that we had and she was so nice about everything

Our serve Shelby was so lovely and is great at her job! The atmosphere was amazing and the food was delicious! We felt so welcomed and was able to have a laugh throughout our meal.

The food was absolutely amazing!! and the service was so quick! Shelby was amazing and really nice to talk to + laughed at my dad joke

Shelby was very attentive and gave fast service. Defo be back soon!

Shelby was great. Went to pot when she went on a break but pulled it back when she reappeared at the end!

Amazing meal! Shelby was an amazing host!

Shelby was absolutely amazing , the best server we have ever had , made the experience truly memorable.

Good food, Great entertaining service from Shelby. Good marking of vegan food.

Service Great. Kids enjoyed it. Well done With Bea

Great evening and Bea our waitress was fantastic.

Our waitress, Bea, was absolutely lovely, and very helpful!

First time in York and I never tried zizzi before, loved the atmosphere and our server Shelby was very welcoming with a kind smile and assured all diet requirements was met and the food came out delicious, thanks for the great experience:)

Staff were very friendly, had a lovely waitress called Shelby she was incredibly helpful and made our experience a 10/10 :)

Shelby was such an attentive server. Very welcoming vibe. She was so kind and is a credit to the establishment

Bea was great and food was great as well

Food and service was great. First class A* from Bea

Bea was great. Food was great. Thanks again

Bea was very friendly and helpful. A true professional. Excellent food and service with a smile.

Bea was wonderful, thoughtful & helpful.

Great food! Amazingly attentive service from Shelby. Will be back!

Bea was fantastic and delivered a great level of service, would recommend

We had a lovely server today, Bea our server was so welcoming, and very friendly!

Shelby was lovely and brought a smile to us so thank you food was lovely too

Shelby was great, made me feel really welcome and at ease in the restaurant

Shelby was lovely and attentive, and a pleasure to deal with, very polite

Food was amazing, Shelby served us and she was absolutely amazing from start to finish, she was so accommodating and I’ve never laughed so much 🧀😂☺️

Food was amazing Shelby was amazing had us laughing best service we could ask for

Amazing time at Zizzis, food was lovely and special shoutout to Shelby who was so welcoming and made sure all our needs were met with a smile on her face at all times! Would deffo come again!

Visited york and came here on a date, our waitress Bea was amazing and made sure everything was good!

Caz was outstanding with us this evening, awesome food aswell

Went for my birthday as we had vouchers,we nearly walked out as the place looked so scruffy!(York)The seats were ripped the toilets were dirty and there was cobwebs on the hanging trees! Only stayed as we had the vouchers. Despite this the food was lovely and the staff were really friendly and helpful. Come on York smarten this place up!

Caz was a lovely waitress. Good service and the food was delicious.

Lovely service with a great atmosphere food was excellent, our server Elena was lovely and very attentive

Fab service Shelby is an assent to the team Food was amazing and even could take home left overs will definitely come back

Food was amazing and our server shelby was fantastic 👌 Thank you!

Hollie provided an excellent friendly service at your York establishment

Bea was amazing, great service and very friendly. a good experience overall

Bea was amazing. Looked after us throughout out visit.

service by Bea was great - York

Walked in Sat at 4:15pm. Was seated. Ordered at 4:30pm and specified to bring the food out when it was ready. Had to enquire at 5:05pm where the food was, told it hadn't been started. Big disappointment and won't be visiting again. Urge others not to bother as the table next to us had the same issue. Zero customer service.

Bea showed excellent service, made our night!

Bea is a legend, bringing class and elegance to the Zizzi dining experience xoxo

Bea! Such a lovely server ☺️ would definitely recommend Zizzi.

Bea is a great server! super friendly and helpful

Amazing meal, delicious! Bea was a lovely server <3

our waitress was Bea, great, very efficient service and very friendly.

Called in for lunch. The seats we were offered in a cubicle were badly worn with padding visible so chose to sit in another area. Fortunately our food made up for this.

I was visiting York with my young family and figured Zizzi a safe bet as they are a reliable chain. I booked a table online when I arrived there seemed to be some confusion about my reservation, once sorted we were seated in a dark area of the restaurant with no light. Someone came to take out drinks orders which came quickly. A large amount of time passed and someone came and tried to take the menus. I said we haven’t ordered yet and she said oh I thought someone had. We finally ordered, then the sever came back and checked our order again about 10 minutes later. A lengthy delay followed and it was apparent there was an issue. The sever came back again and said ‘had our food still not come?’ It hadn’t. Further commotion ensured. Then another person (a manager?) came and said they wrong order had been sent to the kitchen and a new one was coming in 3 minutes. About 15 minutes (about an hour after our order was first taken) later I threw in the towel and asked to leave. At that moment our starters arrived but I still wished to leave. The server (manager?) who spoke to us kindly settled the bill and was apologetic. Our original server disappeared and wasn’t seen again by us. Normally I wouldn’t be bothered about a bit of a wait but we came early for our 5 year old. Who by this point was extremely tired and extremely tired. We had to leave to ensure she could have dinner and get to bed as I just couldn’t see the service getting quicker. If there was a mistake with the order that’s fine, I just ask you be honest and communicate with your customers. Not shy away from it. I haven’t given a low star review because you did let us have the starters complimentary and they were actually good. As well as the bill quickly being settled and your manager? Being apologetic and seeming genuinely remorseful. But should I be in York again I’m sorry I shan’t be returning to your restaurant.

Great service by Bea, lovely food and great atmosphere

Struggled to walk between tables carrying a baby to get to baby change downstairs. Felt like I was dangling over people's dinners

Was okay, Roberta our server was amazing and lovely running round but the service was very slow no fault of hers.

Lovely food, server provided suggestions for meal. Did get noisy and busy however not fault to their own

We went today for a saturday afternoon lunch - party of 5 (my parents, myself, my teenager and my 8yo) to quietly celebrate my Mum’s birthday. Starting with the positives: the restaurant is clean and well maintained, nicely decorated and not over crowded. There are 2 floors, although only the ground floor level was being used when we ate today. There’s a good selection for children, and the staff were pleasant and engaging with my 8yo, making him feel valued and included. On to the negatives - service was, on the whole, sub par. Whilst polite, we were regularly “abandoned” for want of a better phrase. Had great difficulty attracting the attention of any staff (not just the server who’s section we were in). We ordered olives & pasta crisps, then mains - we waited 45 minutes from the olives being cleared to the first of the main meal doshes being set down. During that wait, we were table checked twice for drinks, only some of which actually arrived. The kids meal & the only pizza ordered finally hit the table - kids bolognaise was lukewarm but the pizza was stone cold. Then we had a wait of 10 minutes before the vegan lasagne was deivered, and another 5 minutes before the remaining 2 carbonara dishes were delivered. I’m all for not being rushed when eating, but taking 45 minutes to begin to deliver the main meals (and 15 minutes to actually get all the mains on the table) is beyond a joke. Pizza - inedible (unless you’re a veteran who’s lived off rations on active service … good job my Dad got the pizza!). Kids meal - lukewarm but enthusiastically consumed. Carbonara - the chef needs to learn the difference between “crispy” pancetta and “burned to a cinder”. Staff were allerted to the issue and appologised - the pizza and non delivered drinks were removed from the bill. They offered to recook the pizza, but at this point we’d waited that long and just wanted to eat as a family so the cold pizza was eaten. The absolute failure of the team was compounded by the fact that our server then came over mid meal (when we’d already discretely expressed our concerns to a member of staff who’d comp’d the pizza immediately) then asked “is everything ok with your meal?” … Disbelief is an understatement - do the staff not communicate with each other? And the same question again when the bill was paid - was everything ok? My Dad simply replied “we don’t want to make a fuss or a big thing about it, we’ve already discussed our concerns with your colleague, but no. Everything was about as far from ok as it could have been.” The staff did what they could - my Mum commented “they know they’ve mucked up” (polite phrasing) to rectify the situation, but suffice to say, next time we’re in York we’ll be eating elsewhere!

Nice atmosphere. A bit cold perhaps on a winter afternoon. Food was good 😊 and the service was nice too. Thanks to Bea!

Bea was an excellent waitress, food was exceptional and service was great!

Bea was amazing! Met special requirements and exceeded expectations. Very lovely even during a busy rush

came for a friends birthday, was served by bea and she was absolutely lovely, made the website experience extremely enjoyable and special

Very good staff especially given we had 3 kids under 5

Was served by Bea, she was very lovely and really helpful. We were given free tiramisu for a friend’s birthday

We had a lovely experience we were a group of 12 who went out for a birthday meal. Our waiter Bea made are time here very enjoyable. Everytime we needed anything she was there .service was quick. Food was lovely all plate were cleared.

Bea gave us really good service, very welcoming and polite with a smile and kept checking in to ensure everything was okay with our food and drinks etc.

Very quick service and Bea was lovely!

Lovely meal. Quick service, our waitress Bea was great!

Great food, Bea was lovely made the birthday celebration brilliant.

Elena, our excellent hostess, made us feel so welcome. The food was piping hot and exactly as described. I highly recommend the meatballs - they're delicious! The spiedini is also a tasty option for anyone watching their calorie intake. My calzone was perfectly cooked and generously filled. There are many Italian restaurants in York but this is a firm favourite, as the staff are always friendly and professional and the food is excellent.

We visited Zizzi tonight in York. And had a very enjoyable evening. The staff were friendly and helpful. We both enjoyed our meals. We had the three course menu. That was very good value for money. The food was excellent and plentiful. We came out full to the brim. We would definitely recommend.

The food was OK but it cooled down very quickly because the restaurant was cold even with heaters on. The corridor to the toilets and the toilets themselves were very cold and dirty. This was very disappointing.

Caz was lovely and food was ideal!!

Staff were lovely, food average, had better Zizzi's elsewhere.

We've recently moved to York & went to zizzi last night. The service was great & food was amazing. We will definitely be going again soon.

Really friendly and great atmosphere, amazing staff; polite, kind and patient. Would highly recommend to anyone visiting York

Chef tonight was pretty handsome + KP, enjoyed the view. Shelby did amazing service. Will come again!

Shelbeh and carenza were ace!! Fave servers I’ve ever had #understood the assignment and #slay chefs tonight where on top form #topboys

Really nice restaraunt, great atmosphere and lovely service; thanks Kaz! Food came really quick and was a decent portion and tasted pretty good. Reasonably priced, cheaper than other Italian alternatives in York.

Top scran, with an excellent array of staff producing excellent customer service

Had the pleasure of coming back to Zizzi's York this weekend. After a long day of walking around, this resturant is just the place to visit. The staff here are absolutely lovely and have always provided a 5 star service. The food is amazing, theres a variety of options to choose from, and everything comes out hot and fresh. If you are visiting York, this is a must visit. Amazing food for an amazing price!!

Had a really lovely time at Zizzi’s in York. Our waitress Liv helped us when we were unsure on what to order as one of our friends has a gluten intolerance. She had patience and ran through all the options with him and made our experience amazing. The food we received was excellent and we are definitely returning when we visit York again ☺️

Absolutely 💯 excellent experience!! Thanks guys, for the service and the delicious food. Every time we come over from the Netherlands to the UK, Zizzi is our go to place. The restaurant in York, however, is an absolute topper.

Caz was great as was all the rest of the staff. They looked after us and were very friendly. I asked for pouring cream with my dessert which they don’t do but Caz got me some anyway. We had a lovely time. Thanks everyone

Caz and the team was an amazing; super friendly service and the food arrived very quickly. Would recommend!

Visited York’s Zizzi a while ago and it needed improvement. Service was slow and the food could’ve been better. Decided to visit again last night and the service was amazing, as well as the food being delicious. We will definitely be visiting again soon.

The manage Ryan was fabulous I loved him will be visiting again

Been here a number of times now, great atmosphere, great service, and some of the best non-gluten pizzas in York 💖

Had such a great lunch with my friends, food was excellent and service was great

Great experience, lovely food and polite staff! Will be back again.

Came for a spot of lunch and had the privilege to talk to one of the chefs called reece really nice bloke very kins and polite had a great knowledge of the menu helping me choose what I would like ro eat. Thankyou and happy new year