Pizza Express in York

Popped in for a quick lunch, overall nice food and the staff whilst appearing overworked were friendly. Vegan and gluten free pizza and dough balls were lovely, disappointing however that they had no vegan garlic butter whatsoever and the desert menu was lacking in options.

As we expected, the food was good and freshly made, but what made our experience special in Tuesday was the service provided by Artur. He was a delight! He was the only server on shift on a busy evening and never stopped moving the whole time we were there. Despite this he was constantly smiling and cracking jokes and maintained a cheerful atmosphere for all the customers.

over two hours late still not arrived

Went with my daughter and another party of 3. Deliberately booked this as a pre theatre meal as it had sone offers one. One for free dough balls when downloading the app and another for boy one classic, get another for £1. Useless waitress serving us who wasn’t concentrating properly. Had to tell her 3 times which wine I wanted. We explained at the start we had offers from the app and we were clearly eating separately as we both had phones out and showed her the app. She didn’t explain them to us and said we needed to order first with her and then the app would take them off. Came to pay the bill and apparently we didn’t get the dough balls for free as we were trying to use the buy one get another for £1 deal. Another blow came when she said that only one pizza would be £1 as we were classed as one table, despite paying the bill separately. What was meant to be a cheap meal for 2 of us cost nearly £40! Ridiculous! Restaurant was deserted and I can see why! Will never visit PE again. A tired overpriced chain and far better Italian restaurants to go to in York!

Customer service was very good, waiter Artur was very friendly and kind. Food was lovely, however the restaurant did lack a bit of atmosphere, as it was very quiet. However didn’t take away from the food and our experience

Myself and my boyfriend came here for the first time and the service was absolutely brilliant. We were served by Arthur, and despite being about 20 minutes away from closing time he was the most hospitable and friendly server I think I have ever had. The food came quickly and he turned an already great meal into one of the best we have had in York :)

Had to lodge a formal complaint. Waited 30 minutes for a drink order to be taken, then when I complained the manager, she was aggressive. So we left. Every other Pizza Express I have used has been brilliant. Just avoid this one.

We visited for a late lunch, warmly greeted by our server and promptly shown to a table. Drinks and food were ordered swiftly and arrived at the table not long after. Food was delicious. Throughout our experience service was fantastic, server even stopped and asked if we would like a family photo! Which as a family of 5, one parent is usually behind the camera or at arms length so this was a brilliant little touch and really meant a lot!

Can honestly say I would Never return to this place did not get her name but her rudeness is above and beyond!!!!!

I ordered food to collect from here, I arrived and was told they don’t have the Mac and cheese that I ordered so I thought fair enough and was told it would be 5minutes. 30minutes later I went to ask a member of staff about my food and was told “can you just wait a second” and then was ignored for a further 10minutes. After nearly an hour of waiting and being ignored I finally received my order which was stone cold. There was only one member of staff (a girl with blue hair who I recognised from the designer outlet pizza express) who was actually trying to get food out quickly and actually doing her job while another member of staff and I assume the manager were in a back room. Poor service.

My wife and I spent 4 days in York during the 'Ebor Festival'. On each of the 4 evenings we ate at Pizza Express, St Sampson's Square, on 3 occasions just the two of us and on the other with 3 other family members. We like Pizza Express food and have come to appreciate the good value it affords when travelling around the country. We have been to many of their outlets Without doubt the service in the St Sampsons Square restaurant is the best we have ever experienced. Indeed it would be in the top three of all restaurants we have visited. Rebecca and Arthur were wonderfully attentive of our needs and both are such warm engaging people. They complement each other very well, forming a great team. Unlike the larger branch of Pizza Express in York City Centre (with pounding loud music which we were told was company policy), the music was ow and discreet which made for a very pleasant dining experience. The next time we visit the area we will definite head to this restaurant. Thank you Rebecca and Arthur for such a lovely week of dining.

Booked in for dinner and ordered a pizza and calzone, the pizza base was doughy and undercooked, the calzone was half empty, lukewarm, and worst of all had pink chicken inside. Waitress kindly offered to bring another one but I was truly put off and declined, we couldn’t leave fast enough. They offered to wipe the cost of the calzone from the bill but we had to pay for the rest. Unsure why the food wouldn’t be cooked properly as we visited when there seemed to be plenty of staff and there was only around 4/5 tables of people as other floor was closed. We Will be staying well away from this one in the future.

If you come to visit York rather than wait for your order avoid this place at all costs! Now almost one hour since we ordered and the food hasn't arrived yet. When asked about the delay the waiter said they had to do takeaway first. Shambles he didn't say that when we arrived there and the weather so beautiful.

my drink was missing and the food was decently cold

Had a family dinner here and it was wonderful! Great food and service. We were served by a very friendly Arthur, really fantastic guy and very helpful. Thanks for making it special!

Great service offered by the waitress!

Food was great, but service was slow even when it wasn't that busy

The service staff was funny. Food and drinks came out fast. Sadly the Pizza was only average, no real flavour. Can have a meal there, but sure better Pizza around.

Food was quite cold by the time it got here but really yummy and defo recommend the lemon and white choccy roulade!

One lady picked up the phone and I asked her do you guys do delivery she's said what and I said delivery she instantly hanged up the phone if I was was her manager I would kicked her out from the job cause she's losing lots of customers. Even if she's said no we don't do delivery's I would've come to the shop and still eat there

Pizza ordered well in advance for a specific time and still 45min late and then the pizza was cold

A must stop when in The Shambles. Logan was amazing and soo sweet.

28 and was asked for ID, waitress was loving it. Food was mid, wouldn’t bother, spoilt date night

Family-friendly space and really lovely team. We always worry about taking our coeliac child out to eat, but were made to feel very much at ease, with a great choice of dishes on the menu for her. Reasonably priced for a York restaurant too. Would definitely recommend to others for a treat-out!

Witnessed today a waitress block the door and not let a disabled fellow in a wheelchair in. Absolutely disgraceful and illegal.

Food was absolutely lovely , had an amazing pizza. Our waitress Alice was amazing and really made the experience great!

Server named Alice was really attentive and kind. Very careful about allergen advice, and helped entertain the kids which was just brilliant. Food was delicious and thank you Alice for a great lunch.

The members of staff were fantastic, great service, friendly and good fun

Not a good exerience here, the Calzone Pizza they cooked me looked like a starter. To be fair I complained at the time and the refunded the cost of the meal. Fortunately my Wife is on a diet so she shared her pizza with me or I would have gone hungry. Pencil in image for scale.

Won’t answer the phone at all, just hang up on us 10 times. We ordered a take away and can’t eat anchovies or cows cheese so we rang to edit the order and no one answered. Customer services can’t ring through for you and the app does not allow you to customise your order unless it’s ’vegan Or gluten free’. Very disappointing. We’re loyal customers and we’re just giving up on pizza express now as it’s such a ballache place to order in or from if you can’t eat certain foods … we’ve now spent over £40 on an order we can’t eat (and can’t cancel) because their website advises contacting the branch you order from after an order is placed and not before! Cheers guys !

We ordered a gluten free pizza and a normal pizza and the gluten free pizza has hardly no cheese or sauce on it at all(wouldn’t call this a pizza) and then with the normal pizza the dough was see through. Didn’t have time to take it back as we were going to a concert. We have had issues with other pizza express’s in the past but this just topped them all. I will not use pizza express again, it’s terrible considering the price you have to pay. DO NOT USE THIS PIZZA EXPRESS AT ALL

food was delivered 2 hours late because driver was apparently difficult to assign. calamari starter burnt. garlic dip stodgy, congealed - hardly a sauce. Papa John's dip is much better. pizza reasonable but not worth the extremely long wait. restaurant claims they don't prepare food until a driver is assigned, but also wouldn't allow me to cancel my order after waiting one hr w/o paying because it was already being prepared apparently. either food sat cold then or they lied & prevented a refund.

Was such a lovely environment and the food was great, our waitress Logan was so kind and very accommodating of my allergy !

Had an absolutely delicious pizza here yesterday; bottom just crispy enough, nice fluffy edges, service attentive but not invasive. Perfect! They might not have the beautiful interior of the Lendal branch, but the staff front and back of house are superior (although in the Lendal manager's defence, he is excellent). Thank you!

Thank you Alice for great service!

I ordered my food at 17:35 and was told it would arrive within half an hour to 45 mins. The order status remained as waiting for a driver for over 90 minutes. It said the restaurant wouldnt prep mt food until a driver was found. During this time, after about an hour or more, I tried to cancel my order as I didn't know how long it would take and was too hungry. Despite it saying my order was not being prepared yet, just eat said I couldn't cancel for a refund as it was being prepared. This made me very frustrated as i didn't want to pay and not have any food. My food finally arrived about 2 hours after I ordered food.

Logan was a lovely waiter, very bubbly and always checked everything was okay!!

Sophie and her manager really looked after us making our family experience warm, welcoming and very yummy! Thank you for your understanding, reassurance and lovely customer service, we will definitely be back x

Had two great pizzas here. Staff were super friendly and helpful.

Thank you so much to Alice who was lovely. She was great with our little ones! Our meals arrived quickly and she ensured we were all happy. Thank you for a lovely meal!

Absolutely perfect evening. Our birthday celebrations were supported by the wonderful staff, and they couldn't do enough for us to make a special evening even moreso!

I’ve sampled Pizza Express in many locations but I have to say the experience at Sampson Square in York was exceptional. We were made to feel so very welcome the moment we walked in the door and service was quick and great. We will definitely return to this particular Pizza Express again and again due to this great experience. Thank you to all the staff for giving us such a great evening

We were a group of 9 people. Our waitress Alice was exceptional thanks

Classic Pizza Express experience - nice atmosphere and friendly, helpful service.

We went the for lunch with a couple of friends and were positively surprised with the quality of food. Pizza came very fast and Alice- our waitress was very nice and helpful. Will definitely visit again when we come to York

Très bonne pizza healthy, elle fond en bouche ! Je la recommande vivement !

Highly recommended! Great food and service. Shout-out to Artur, great service! Will be back again for sure :)

Re heated pizza base delivered in about 3 minutes, undercooked ingredients, shocker!

Service was slow yet there was hardly anyone in there. Large bottle of prosecco was served unopened and we were asked to open it ourselves. They forgot one of our desserts and we had to remind the staff. The other dessert wasn't served as it was shown on the website. The cleanliness was very poor especially in the downstairs disabled access toilet.

Zee was so lovely to us all night she gave us recommendations for desserts that we loved, and her service was impeccable :)

The food was cold and not properly cooked. I had to finish the pizza off in the oven!

Food is delicious. Zee was very cordial and did a good job. Highly recommend

Excellent service with a smile from our waitress, Sunday 24th December 2023 at 1500hrs.

The food was excellent. Not many people where there and zee was particularly brilliant.

The staff were lovely, so this comment is not about them at all, but Pizza Express as a chain. I have been to 2 different restaurants now and have to eat gluten free as I have coeliac disease. The menu says that there are 2 GF bases that can be ordered for pizza, but the classic base seems to be the the only one available. It is good there is a GF offer, but it's tiny when compared to the other bases so is rather disappointing and costs the same as a larger one. Can this be sorted out as my choices are limited as it is!

Very nice restaurant with good ambience. Zee was very courteous and pleasant.

The food was late, cold, and poor quality. One of the pizzas, that I’ve had before was clearly lacking in the amount of toppings that it usually has.

I was waiting 2 hours for food. It has status delivered after 1.15 hours waiting and still no food delivered. Never again.

We booked a family meal for 16 people travelling from all around the country and I can’t praise Alice our server more highly. From the moment we arrived she made us feel welcome and looked after us with drinks while we waited for the rest of the group. We had preordered our food and it all arrived together about 15-20 mins after we sat down - food was delicious and service was excellent

Great place to eat. Nice music. Great service by King Artur

We had a great evening thanks to Arthur. Very attentive, polite and made us feel very relaxed. Great with our 3 year old daughter and went over and above to make sure we enjoyed our meal and evening. An absolute credit to this restaurant, hope he gets the recognition he deserves 👏

Ordered one pizza and dough balls, took 2.5 hrs to arrive from ordering. Food was colder than room temperature, which I thought was impressive!

Staff were great, Liam, Becky And Serena were great showing girls how make pizza would highly recommend

Very late, never answered the phone, missed an item - DO NOT order via just eat from here. We ordered at 5pm for delivery at 6:30pm - nothing happened in the app until 7:58pm when it was assigned to a courier. We eventually got the delivery at 8:15pm. We had been trying the phone number of the restaurant constantly from 6:30pm til 7:30pm - they never answered. They did answer later when we realised we were missing an item and phoned: apparently "the phone doesn't work downstairs".

Another superb 'post-panto' trip to Pizza Express with the family. Second year on the bounce we've had Alex looking after us and once again she delivered an outstanding service. Being a large party on a busy December Saturday night it takes someone extra special to offer such excellent service, and Alex didn't miss a beat. She was attentive to the young kids as well as us big kids and overall made for a very enjoyable and relaxed evening for us all. Thanks again Alex, we'll see you next year if not before!

The food can cold and the pizza we could tell had been kept warm as was really tough to eat and delivery said 4:15pm originally then didn’t come until 17:30 when we order at 3pm ish

I was served by Alice, who was absolutely excellent. The service in Pizza Express is always great, but Alice was even better than usual 👍

We were a big group and the staff were very patient and responsive to our needs. Quick to to deal with our orders and super friendly. Thank you

Great service for large parties

Me and my girlfriend came on the 21st of November 2023 and both agree we have never service like it . Our waiter Artur was amazing , he seated us straight away and was very accommodating. When we ordered I asked it was possible to not have the honey mustard with the dough balls and straight away he offered me other things I could have that I didn’t even see on the menu , and the same for a pizza I ordered . He even offered to take a photo of us and couldn’t possible do anything more to help . The food was also amazing can’t recommend any more . And if you have Artur your definitely in good hands .

Almost 3 hours late, stone cold! I want a complete refund

We had our table booked for 19:30, however as it was raining we asked at 19:00 if our table was free to come in and order drinks whilst we waited for the rest of our party which was accommodated. The waitress upstairs was unusual to say the least. Some of our party wanted to order starters as their main meals (we had a larger than expected afternoon tea earlier in the day) she then started shouting that she used to be a chef and wanted mains first….. something to do with the way it shows on the order tab in the kitchen…..she went around the table, missed out various members of the party and then was in such a rush nearly didn’t take any side orders or starter orders. Once we had resolved this, we moved onto drinks, she eye rolled as one lady changed her drink order. 20 mins later, despite being asked for all the food to come out together, out come the starters and nothing else. Waitress apologised and said the rest of the food would follow shortly. 20 mins later, the rest appears. She then goes on to say she fetched the missing halloumi bites, we repeatedly told her we wasn’t missing any and had only ordered 2. 5 mins later, she appeared with more halloumi and looked annoyed that no one was claiming them. She then said she would just place them on the table. I told her that was fine but we wasn’t going to pay for them. After a reminder they were removed from the bill. The food was nice overall and arrived hot and was tasty. When we had almost finished (1 person still eating) the waitress returned and started to clear the table. She also decided to sit at our table as she did this, overall we found her strange, impatient and unwelcoming, we felt like an inconvenience to her. I checked the bill on the app and a £28 tip had been added, I asked for this to be removed as we found the service to be below the standard we would expect. I recommend that the management look at getting this lady some training going forward.

Logan’s service was incredible, very attentive and the food was delicious!!

Bella served us and she was great, really helpful and attentive as were all of the staff. It was really good food and atmosphere.

Logan gave great service and made us feel very welcome :) Very attentive and helpful!

Ula and Bella are amazing! Very helpful and kind ! We enjoyed a lot our dinner! Great food, fair price and kind service!

Alice was lovely and helped make it a really nice evening!

I waited 2.5 hours for my delivery, the food was cold not worth the wait

Great service Great food Credit to the company

Fast, friendly, and tastier than one might expect. Artur was funny while also being helpful and kind both times I’ve had him as a server.

Fantastic service by Artur, and the food and dessert was scumptious! 😎 Their Romana pizza is very tasty.

The driver was assigned 25 min after the supposed delivery time!

Georgia was so lovely and patient with us, we were a big group! Thank you for accommodating us all, we had a great time

Very nice food and fantastic service . Thank you Logan

Georgia was great the entire time we were there 😊

Waitress Georgia was brilliant!!

Bloody Lovely! Georgia was just such a doll - take the girl to the spa! 👻

Wonderful service by Georgia. Will definitely come again.

Lovely evening, delicious food and great service by lovely Logan. Thank you!

Georgia was great with our group night and couldn’t have been more helpful with looking after us all

I had the server Georgia and she was amazing

Can’t rate it couldn’t even eat what they sent waited 20 mins after the delivery time , tried to ring never picked up , paid a dopiaza which was supposed to me thinner and bigger and was was no less than standard, even the delivery driver said as soon as I opened the he door After eventually over 2 hours of ordering said is it cold and do you think it’s been sat there a while, will never order from here again

Lovely meal and the atmosphere is great. The staff were very friendly, especially Arthur, who was very attentive to us.

We visited for the first time today and we were seen to by Alice, she was the best waitress I w ever had, she was lovely welcoming and her attitude and overall vibe was immaculate! She made our day!

Great location in York. It’s quite a small restaurant with jazz pictures on the wall. Go upstairs for wonky floors and a sense of the old building. We had lunch which was quickly served, hot & tasty. Artur served us who was a charming character who engaged with my step daughter which added to the lunch.

A disappointing experience. My son's pasta was hard and bland and he left it. The kids dessert was supposed to come with a babycinno but didn't. The brownie was rock hard, you couldn't get a spoon through it. The toilet door lock was broken, along with one of the hand dryers and a empty soap despenser. We have been to many other pizza express and loved them. This was a very expensive and disappointing visit.

Alice’s service was fantastic, a very enjoyable experience! Food was fabulous and a nice warm atmosphere topped it off!

We had a wonderful dining experience at Pizza Express at 10 St Samson square in York today.A very caring staff, Alison served us the food. She was very attentive, friendly and made us feel right at home. She was very helpful to other customers as she opens the door for people with the pram. Thank you Alison for a memorable afternoon, you are a star.

Notified driver at restaurant. Apparently sat there for 30 minutes waiting for other orders, our delivery time getting bumped sporadically. Eventually delivered to us last. Food of usual good quality, but cold. Not impressed at all.

Shocking food was cold and burnt