Wildwood Kitchen in York

Order food online , get a confirmation about my order ( you food be with you after 1 hour ) and after 1 hour 20 minutes they send me notification about cancelation my order. Just lost my time .

Had an extremely disappointing experience at this restaurant. We ordered a starter, two kids' meals with white sauce pastas, and a vegetarian pizza—clearly stating multiple times that we wanted everything vegetarian and served together, as we were in a hurry. Unfortunately, only the starter arrived on time. The rest of the food took over 45 minutes to arrive, and when it did, the pastas were cold with a thick, dry sauce. Worst of all, the "vegetarian" pizza came with bacon! We had to call the waiter/manager multiple times to get their attention, and despite such a huge mistake, there was no apology—just a casual "I'll replace it" as if they were doing us a favour. It then took another 30 minutes to bring the correct order, causing us to miss our plans. Service was terrible. No one checked in to see if the food was okay, and even the kids' ice cream, which should have been served automatically in the end as part of meal, had to be requested. The person managing seating had a bad attitude and seemed selective in being friendly to certain customers. I also noticed that the restaurant responds to bad reviews with a generic "please email us" or "will share it with the team" message, but based on others' experiences, they don’t actually do anything to improve. It seems more like damage control rather than a genuine effort to fix issues. Overall, an absolute mess in terms of service, food quality, and customer care. Definitely would not recommend. Update: As expected, I emailed customer care but there has been no response even after ten days. This proves what I mentioned earlier—asking for emails is just for show, and they have no real intention of addressing complaints. The lack of accountability speaks for itself.

Food came out a bit cold and wasn’t the most tasty, and service was quite slow. Good vegan options though.

Lo que sea que no comas aquí, posiblemente la peor comida que hayamos comido. Hay mejores cafeterías en York que este lugar. Pedí Lasaña gran error salió directamente del horno microondas nadando en aceite y grasa mi esposa tenía bolanasa un montón de tomates pero no picado de carne Ambos dejamos nuestras comidas y el gerente no parecía preocupado solo feliz de tomar nuestro dinero y ver la espalda de nosotros

Food was good and location was great

Lovely restaurant , friendly and polite staff. Nice foods especially the pizza.

Been coming here every time we visit york. Beautiful food at a decent price. Really nice waitress from sunderland as well.

Great food, great atmosphere and best steak I e ever had go for it covered in garlic butter.

Lovely place to eat. After walking around York for half hour looking for somewhere to have our evening meal... We decided to try Wildwood Resturant. The staff was very friendly and helpful. The food is a little on the expensive side.. But is very nice and the nice relaxing atmosphere evened things out. I would highly recommend this Resturant! And we will definitely be returning on our next visit to york!

Great place to go and eat the staff are extremely friendly and helpful. The food quality for the price is absolutely outstanding couldn't ask for more

food 1 hour later than originally expected and arrived cold

Absolute rip off, kids salmon cake and chips well you get literally 10 chips and 5 peas for over £7 Philly cheesesteak looked like it had been volleyed across the kitchen and chips were vile

Luke was the best server we’ve had in England since arriving 8 months ago. The food was immaculate and I can not recommend this establishment enough.

Reservamos una mesa y me alegro de haber reservado ya que estaba muy ocupado. Elegimos la lubina, los pinchos para compartir y el fish and chips. Toda la comida era sabrosa y pensamos que las brochetas eran la cantidad justa para dos, una brocheta por persona no sería suficiente, también teníamos lados de brócoli. El postre que decidimos compartir era pudín de toffee pegajoso que era encantador y sin gluten. El personal era servicial y agradable ambiente, volvería, buenas opciones para sin gluten, especialmente el postre.

The service here is pretty poor to say the least, we were left for nearly 40mins without being asked if we want any drinks and we had to go up twice to ask for more drinks. It was Sunday and very quiet too. The pizza was delicious l but my sea bass main was average, not worth the price I paid that’s for sure. Average place in my opinion.

Walked into a half-full restaurant at lunchtime. The starter arrived after 10 minutes, but the pizza took much, much longer. When it finally came, it didn’t look great and wasn’t the best. Waiting for the bill also took far too long. A service charge was added, but I asked for it to be removed due to the excessive delays. Overall, a place with wasted potential.

Food so nice I’ve ordered twice

Excellent service and great food. Would recommend.

Loved it. Absolutely delicious! I ordered a pizza n salad as a part of the 'lighter options' and the portion size was just perfect for one person. The price was also reasonable. Jordan, who served me, was very respectful and he patiently addressed all my questions n explained the items well to help me decide. Very friendly n polite. Food tastes better with good service. Great experience.

Gran pizza y el personal muy amable. Son muy buenos para pedir y atender alergias. ¡Un agradecimiento especial a Ed!

It’s always a great place to have dinner with family and friends.

Habíamos visitado Wildwood antes, así que fue una opción fácil para ir de nuevo. El restaurante estaba limpio y la bienvenida amable, ya que nos llevaron a una mesa a la llegada. Elegimos entrantes y bebidas que se trajeron rápidamente, el pan de ajo y cebolla caramelizada estaba sabroso y en una cantidad decente, el Calamari estaba bien cocinado y sabroso. Nos mudamos a la red, Pasta arabiatta - porción bien cocinada y decente llegó rápidamente y estaba muy bien condimentado. Mi hamburguesa estaba de nuevo sabrosa y muy bien cocinada. Decidimos tomar un par de postres de toffee pegajosos - para un postre tan simple, estaban muy bien preparados - de nuevo no puedo culpar al servicio o al gusto. Toda la comida fue agradable, y tengo que decir que el personal nos hizo sentir muy bienvenidos - una buena experiencia.

Gorgeous gluten free pizzas cannot fault them thank you!

Good food, but hated the fact they added service charge to bill. Would have left a tip of our descretion anyway. How dare they add 10%. Asked for the £30 to be removed and gave them nothing as we wouldn't give out of principal.

Me topé con este lugar mientras pasaba por delante, ¡y estoy tan contenta de haberlo hecho! La comida era absolutamente deliciosa, especialmente la costilla - filete de ojo - cocinado a la perfección. El servicio fue inmediato, con un personal amable que nos registró y traer la factura en el momento justo. El ambiente era muy acogedor, haciendo que nuestro tiempo aquí sea aún más agradable. ¡No puedo esperar a volver y con suerte ver algunos platos clásicos como el pollo peri - peri o el helado de chocolate en el menú!

A lovely relaxed place to eat, everybody's food was delicious and I would highly recommend eating here to get away from the hustle and bustle for a bit. Ed who served us was friendly, professional and went above and beyond.

I know I am guaranteed an amazing meal, with good food, great atmosphere and fabulous service every time we dine here! we make a point of eating here each time we visit York.

A complete disappointment. The tuna was extremely watery with a bland taste, likely due to quick defrosting. The arrabbiata was just as bad, containing barely any chicken. Poor quality overall.

I popped in recently and had an absolutely brilliant meal! The Tartiflette was incredibly tasty—such a great twist on the traditional—and the Philly Cheesesteak was loaded with flavour and had a lovely presentation. The service was spot on, with the staff being friendly and attentive throughout my visit. Plus, the atmosphere was just right for a chill evening out. I really can’t wait to visit again!

Think it's gone a little downhill, food was nice enough haven't been in a while and there's better value places with better quality around

As a family we had our yearly trip to York and book into the Wildwood restaurant and it definitely did not dissapoint there was 11 of us with children so we all had different choices the food was beautiful very well cooked and tasted amazing. Excellent choices of beers and wine The staff did a excellent job and were a credit to the restaurant I would definitely recommend to anyone who visit York 😀

Top bun missing from burger. Portion of fries missing. No dips with either serving of focaccia. All round quite rubbish. Waiting for email from Just Eat to resolve this

Best food place in York in my opinion, always have great banter with all the staff whenever we visit and the food is out of this world aswell as the service

Very attentive staff. Couldn't be more happy to help.

Estuvimos en York un par de noches para disfrutar del Mercado de Navidad y vinimos aquí para cenar. Saludo a la puerta rápidamente y se muestra a una mesa. Atención rápida para pedir bebidas mientras leemos el menú. Una vez pedido el servicio de comida fue rápido y la comida estaba muy caliente. La comida era excelente y se puede recomendar la pasta de pollo y setas y la tarta de limón con helado. Me gustaría dar un saludo a Ed que era muy acogedor y atento.

Love their gluten-free pizzas. Taste and texture just like flour crust pizzas.

We always visit Wildwood when we come to York.My sister and I celebrated our birthday on Wednesday 27th November .Thank you to Philippa for the complementary bottle of Rose wine,such a lovely gesture.Also great to see Georgia back after having her daughter Rosie.Excellent Service on Both our visits.We will be back next year.

Lovely place. Food was mediocre and nothing special but a lovely place for a general meal with your family.

Enjoyed a lovely meal at Wildwood. I opted for the mozzarella and caramelised onion garlic bread starter and then the Christmas special of Turkey and all the trimmings. The dauphinoise potatoes were delectable and the meal was overall fantastic! Washed down with some strawberry lemonade. Really enjoyed all the different flavours. The restaurant is beautifully laid out. The only let down is the draft that brings through the cold air everytime someone enters the restaurant.

Gluten free option available was lovely

Lovely food and great cocktails

Excellent food and service. We visit every time we are on our annual trip to York and we always find the food and service to be a very high quality.

I recently dropped in for a meal and I was seriously impressed! The food was top-notch, especially the Traditional Bolognese and Margherita pizza – both bursting with flavour and beautifully presented. The service was spot on too; the staff greeted me warmly and made sure I was enjoying everything. The atmosphere was just perfect for a chilled dining experience. Can’t wait to come back again soon!

Always a pleasure coming here great food, friendly staff, gorgeous interior

Lovely food, staff, service and atmosphere

visited during the week and we ordered pasta & steak. steak badly overdone and pasta was cold. when we raised the issue with staff we received a very poor response and the manager appeared to find it all very amusing (didn't come over to speak to us, just sent waiting staff across.) overpriced and all in all a very poor experience and won't be back. used be a much better quality of food and service. take it from me there are much options for food in York

Cenamos dos veces aquí durante una estancia de 3 noches, así que eso lo dice todo! El servicio es excelente, la comida es buena, mi única disputa es con el ambiente, que es bastante deficiente. Y no es muy relajante porque es muy ruidoso.

We visited on Tuesday evening, food was fantastic, staff were lovely and service was great, will definitely recommend to anyone visiting York😊

A really nice restaurant that caters for people with Coeliac or gluten intolerance. Food is delicious!

Visitado un viernes por la noche y fue recibido por un amable servidor que nos consiguió una mesa inmediatamente. El servicio fue rápido y la comida llegó rápidamente. Todo estaba fresco y caliente con el risotto de mariscos que se recomienda.

Lovely place to eat if you like Italian food, atmosphere was lovely service was quick food was lovely.

Fantastic for a family meal! It was our second visit and we will definitely come back! Food is absolutely delicious with the best pizza ever (according to the kids). This is a lovely place with great atmosphere and service. 5* from us

Lonely little place to eat, good cocktails

Enjoyed a very nice Pizzetta and salad while visiting York!

A lovely place to dine. Staff very accommating and friendly. Tasty food and great relaxed atmosphere.

I was enticed in with a huge electric display advertising today only specials, I'd also checked online there was supposed to be lunchtime specials. I asked for a quiet table but they were only using half the restaurant so you can imagine it was busy so no quiet table, I asked about the specials I got given just a menu with new dishes, I'd been here before so I was expecting the same kind of service and set up, I ordered just a basic pasta dish, it was flavoursome and hot, good portion, I ordered a dessert which was nice, then came the bill, full price and service charge. I explained about the advertising in the window and online, no it's full price menu today is all I got in reply, so I asked why advertise it then That's surely false advertising to entice people in to spend money, I did end up paying the full price which left a bitter taste in my mouth if I'm totally honest. The food was ok but way overpriced for a lunchtime meal, IV been here before and really enjoyed the experience and food but this was an evening and the day I went was a lunchtime and the difference was obvious. The staff were attentive The dining space and tables nice, kept clean even though we were all kept bunched up in one area, so IV kept my rating fair but if I ever chose to visit again I definitely wouldn't choose a lunchtime and I'd debate on a evening as well when there is so much competition and chose nearby.

A great evening and lovely food. Service was great and friendly. The restaurant was quiet that evening, but we were well looked after.

10/10. Nice atmosphere, nice food and nice staff. Served by a girl with a septum piercing and excellent eyeliner. Will be back soon!

Visited York for three days and by chance went in Wildwoods for a meal.. so glad we did it was delicious so went again the next evening ..waiters are very helpful and efficient will definitely visit again next time we are in York and recommend the restaurant to friends. Thank you .x

So quickly service, nice people , good food an not so expensive , good

Vegan burger was served with burnt oven fries. Replaced with a pathetic salad after complaint. A few lettuce leaves, two olives and a few slices of onion. It included the hard central core of the lettuce , normally thrown away. Absolutely no effort.

Lovely decor inside, service was good. Food was tasty and did the job, but I didn't feel it was home made more batch made. Would go back if needed somewhere quick and easy.

All I can say is this was a special experience with the perfect service and the most wonderful food. Amazing

The staff were excellent, especially Bethany: friendly and attentive, but not intrusive - knowledgeable regarding allergies too. The gluten free pizza was good but not any better than any other chain restaurant (annoying to pay extra for a GF base too!). The restaurant has a lovely atmosphere and great music. I would definitely return.

It was decent, but the steak was very chewy. Overall, the family enjoyed the visit.

Fabulous evening, great service, wonderful food and the staff were so thoughtful. Thank you x

Friendly pleasant staff, nice relaxed atmosphere , good service & lovely food , thank you

Visited Wildwood on a Wednesday night in August. I need a gluten free meal and was concerned about the warning on the menu which implied they weren't including all of the ingredients when stating things were gluten free but was reassured by the server that this wasn't what it meant. After looking at the allergen guide I ordered the gluten free spaghetti bolognese and sweet potato fries. The rest of my family had spaghetti carbonara, bolognese and chicken burger. Everyone agreed that, apart from the burger and sweet potato fries, the food was pretty average and certainly not worth the price. The spaghetti bolognese was warm rather than hot. My food came out clearly marked as an allergen meal which was reassuring though. The toilets were clean and the service was good.

Visited Wildwood on a Wednesday night in August. I need a gluten free meal and was concerned about the warning on the menu which implied they weren't including all of the ingredients when stating things were gluten free but was reassured by the server that this wasn't what it meant. After looking at the allergen guide I ordered the gluten free spaghetti bolognese and sweet potato fries. The rest of my family had spaghetti carbonara, bolognese and chicken burger. Everyone agreed that, apart from the burger and sweet potato fries, the food was pretty average and certainly not worth the price. The spaghetti bolognese was warm rather than hot. My food came out clearly marked as an allergen meal which was reassuring though. The toilets were clean and the service was good.

Fantastic meal, lovely staff and reasonably priced. The ladies serving were so friendly and nothing was too much trouble. Definitely recommend.

The service was fast and the food was great

Great food and service. Kara our server was outstanding. Highly recommended this restaurant.

Really nice food esp the sweet potato fries omg they're delicious the lasagne is really good, my partner had the folded pizza the 1st time, service was pretty fast as it was just starting to get busy, the atmosphere was nice & calming great for couples on a romantic date or just as a break for the adults, there was families there & it was quite nice would highly recommend this was our 2nd time in there & will be returning in Nov when we return to york again 😀

Such a cute restaurant with sooo delicious food and great service, I can only recommend it!

Lovely friendly staff. Great menu choice.

Very nice food, good service and great atmosphere

Absolutely amazing food ! Nice and clean restaurant with friendly staff 😊

Ordered food via Uber Eats to eat in hotel room (York Wildwood). No cutlery provided which made eating the mixed salad very messy. Ordered elderflower sparkle and received Appletiser. Only good thing was delivery. Unfortunately no way to contact Uber Eats to flag the issues.

Delicious gluten free pizza and normal vegetarian, very nice stuff and professional approach to allergies

Food was quick, tasty and reasonably priced

One of the best spaghetti bolognese i have ever tried

We ordered takeaway from Wildwood yesterday and I was excited to order the new tuna niçoise salad. What arrived was not as pictured: no egg and very paltry portions of vegetables. The potatoes were undercooked and one slice had a rotten eye still in the skin. The tuna was good but it wasn't cooked medium as advertised, so felt tough around the ages. I've normally had good experiences with Wildwood so this was a real disappointment especially given such a high price.

Found this restaurant on a wet drizzly day. Me u looked good so decided to give it a go. Prompt service, lovely food. We both went for the chicken salad, lovely fresh ingredients, the nachos were a lovely addition. We also went for the rosemary garlic bread which went really well with the salads.

Very poor service. Was seated promptly but then never returned to take drinks order. Other customers came in and he order taken in front of us. We ended up leaving.

We were so pleased we were seated as we hadn't booked and it was already busy. Friendly service and a welcoming atmosphere. Great music on in the background, that was just the right volume to hear and still chat. Great variety on the menu and great that smaller portions are offered too. The food was tasty and well presented. Thank you! We want to visit again for sure!

Visited Wildwood Restaurant today Sunday 7th July Lunchtime. Always confusing with their promotions. Today I was given the Lunch Time Menu. I Ordered a 3 Course Meal which should have been £16.95. However... when I wanted to pay I was told the Lunch Menu is only Mon - Friday. Why was I given the Lunch Menu.on a Sunday. Lets Think. 1. Maybe there had been a change in the Earth's Rotation Speed.... and now it was still Mon - Friday. 2. Maybe I had missed a Point in the Labour Manifesto and to increase GDP... Saturdays and Sundays have been cancelled. 3. In order to save the Forests Menus would be limited.. and you have to guess whether the one your given is Correct. 4. Or Maybe it's me....just a Stupid Oldie who didn't check that the Menu given was actually applicable...BTW what day is it... Anyway to say I am not happy about paying the full Menu Price of over £36..would be an understatement. If you have read this to the End. You have more time on your hands than me... HOWEVER KEEP OUT OF RipOffWood.... Their Motto must be.... "Say after me".. Open your wallet and help yourself... Cheers Pilgrim

I was disgusted as my daughter found a hair in her pizza which was unacceptable as I don't expect to go to a restaurant and find a hair in the food .

Really wish I could give it a 3.5 , unlike some of the recent reviews we found the service and food fine /good , the staff were friendly and food was decent but nothing outstanding . Would I rush back with the amount of places to eat in York mostly likely not but only because of the amount of choice but it didn’t disappoint.

Lovely restaurant with a very relaxed atmosphere. Lots to choose from on the menu. Food was very tasty. Service was perfect.

Avoid at all costs, this a restaurant run by un-experienced students, when you order a chicken salad you do not expect 4 pieces of withered lettuce, 1 yes 1 anchovy and what we believed to be a vey flat piece of chicken and all for the rip of price of £14.25 tbf I’d have gotten better at subway! When we were asked if our meals were ok I explained that I was surprised that the chef thought that acceptable to be sent out I know this is not 5 star restaurant but have some pride in calling yourself a chef. When it came to paying they knocked 20% off the salad laughable and one word JOKE. Anyway avoid and take yourself up the road to pizza express where you can guarantee a good sizeable meal.

Food was delicious, hot and well presented, staff were lovely too 😀

Excellent food & Service. Wouldn’t recommend the calamari - cooked to hell and was still charged for it, after sending it back

It was good but I didn’t get to post my picture of my monster on instagram and maybe win the challenge for the new monster icon for their kids menu but I got to hang it up on a wall on the side of the wall in the restaurant and thief vanilla ice cream was good.

Uncooked pasta. Broken muscle shells. Didn't serve orderd dish.

We’ve visited York many times and have just left this place. We ordered a hot chocolate which was just warm milk - all the chocolate was congealed at the bottom. We also ordered a bottle of wine which we had to open and serve ourselves, not the service you’d expect in an Italian restaurant paying over the top prices for a wine that tasted like it was a £3.99 bottle from Aldi. Food arrived, we had to request a bigger table because of the size of the garlic bread plate, the waiter had tried to place my meal against the wall at a 45 degree angle! The table was far too small for the plates and glasses. We had to practically move everything over to the new table ourselves, not much help from the waiter. Garlic bread was very undercooked, we had to send it back and ask to be cooked more. Seafood linguine came with chilli pieces that were far too big for a person to eat, muscles that were either empty or closed and only a couple of small prawns added to it with three pieces of squid. Told the waiter when asked if it was okay that it wasn’t and he said he would let the manager know. A lady we assumed it was a manager returned with our garlic bread now cooked and told us she would let the chef know, however no replacements to the missing or closed muscles appeared or any alterations to the poorly delivered dishes either. At the end of the meal the manager came over to us with the bill and told us she had applied a discount which turned out to be just taking off the service charge that they automatically add to every meal. Another waitress came to take our money and I told her I wasn’t happy about this as a discount of £7 for a £63 meal that wasn’t up to standard and service that was far from adequate was literally taking the proverbial. The waitress then said she would have another word with the manager who then sent her back over to tell us they had taken off £20 from the bill. A much better discount and what was expected. When I questioned where the manager was and could she not be bothered to talk to us herself we were met with no comment. The restaurant was empty aside from ourselves and one other table and the manager was just sat on her backside pretty much the whole time. As a business owner myself I would have made the effort to personally deal with the complaints and correct them immediately instead of sending over the poor staff several times and I also would have replaced dishes or sorted out the discount correctly first time without having the costumer need to mention it at least twice, it was embarrassing for us and your staff. Shocking behaviour from her leaving her poor waiters and staff to deal with any complaints instead of dealing with them herself, no wonder the place was empty. Everywhere is struggling to gain business and this kind of service and sloppy food delivery has certainly made me think twice about spending my hard earned money in a place that doesn’t care about what it delivers or how to make the customers feel. Do yourselves a favour, there are over 600 places to eat in York, do not make this one of them and save your money and go elsewhere! We certainly will!

We’ve visited York many times and have just left this place. We ordered a hot chocolate which was just warm milk - all the chocolate was congealed at the bottom. We had ordered a bottle of wine which we had to open and serve ourselves, not the service you’d expect in an Italian restaurant paying over the top prices for a wine that tasted like it was a £3.99 bottle from Aldi. Food arrived, we had to request a bigger table because of the size of the garlic bread plate, the waiter had tried to place my meal against the wall at a 45 defeat angle! We had to practically move everything over to the new table ourselves, not much help from the waiter. Garlic bread was very undercooked, we had to send it back and ask to be cooked more. Seafood linguine came with chilli pieces that were far too big for a person to eat, muscles that were either empty or closed and only a couple of small prawns added to it with three pieces of squid. Told the waiter when asked if it was okay that it wasn’t and he said he would let the manager know. A lady we assumed it was a manager returned with our garlic bread now cooked and told us she would let the chef know, however no replacements to the missing or closed muscles appeared or any alterations to the poorly delivered dishes either. At the end of the meal the manager came over to us with the bill and told us she had applied a discount which turned out to be just taking off the service charge that they automatically add to every meal. Another waitress came to take our money and I told her I wasn’t happy about this as a discount of £7 for a £63 meal that wasn’t up to standard and service that was far from adequate was literally taking the proverbial. The waitress then said she would have another word with the manager who then sent her back over to tell us they had taken off £20 from the bill. When I questioned where the manager was and could she not be bothered to talk to us herself we were met with no comment. The restaurant was empty aside from ourselves and one other table and the manager was just sat on her backside pretty much the whole time. As a business owner would have made the effort to deal with the complaints myself and correct them immediately instead of sending over poor staff several times and I also would have replaced dishes or sorted out the discount correctly first time without having the costumer need to mention it at least twice, it was embarrassing for us and your staff. Shocking behaviour from her leaving her poor waiters and staff to deal with any complaints instead of dealing with them herself, no wonder the place was empty. Everywhere is struggling to gain business and this kind of service and sloppy food delivery has certainly made me think twice about spending my hard earned money in a place that doesn’t care about what it delivers or how to make the customers feel. Do yourselves a favour, there are over 600 places to eat in York, do not make this one of them and save your money and go elsewhere! We certainly will!

Pizzas were amazing and drinks were lovely too!

Service was fine. Food tasty but served just about cold! Will go elsewhere next time in York.

Quite pricey for pizza but very nice

As a business owner it is with regret that I have to leave a one star review, but I feel compelled to as lessons need to be learned. Having walked just under a mile and a half in the rain we arrived at the Wildwood at 3.50pm. We were greeted by a female member of staff who said "We are not seating anyone until 4.00pm" That's okay we'll have a drink at the bar I said, we don't have a bar, she said. Okay fair enough despite scores of empty seats that we could have sat and waited we had to leave. I can honestly say we will never darken your doorway again.