My experiance at luigis restaurant". in York

My wife and myself went to our local restaurant on 13th March 2022 after many years of visits and found it as always beyond excellent! We started with a garlic bread pizza style; My wife had the chicken Cacciatoria which was brim full of the most tender chicken in a sauce that was to die for and with beautifully cooked vegetables. She was unable to finish her meal and at the Staff suggestion we had the remaining part of the dish boxed to take home. I ordered the 'normal' Chicken Kiev Calzone Pizza, it was huge!! the biggest I have ever had, and we have travelled a bit; the pastry casing was beautifully made and the filling heaven. I tried my best but could not eat it all...so again brought back home to eat tomorrow. The service was attentive and professional, and we noticed that they made special fuss of the children on the next table. The only sad, nay disastrous news, is that they are closing as the owner is subject to advancing years; they close after Easter this year...great sadness! we will miss it.

Although we live locally, this was our first visit to Luigi's to celebrate a birthday. Friends had recommended the food but we were very disappointed. The chicken liver pate starter was oddly topped with charred spring onion leaves, which were inedible, the pate was acceptable. The prawn cocktail was just a plate of prawns in sauce, not at all appealing. The risotto tasted soapy and the steak, gristly and fatty and not cooked as requested and in addition to the pepper sauce, it was topped by a large lettuce leaf!!

Local to where we stayed. We booked a table at Luigi’s. Welcomed and seated promptly. Wine sample before ordering a bottle. Food choices excellent. Service excellent. Staff extremely helpful and friendly. Excellent food & service. Enter as customers. Leave as friends.

Been coming here regularly for the past few months and every time there is always something wrong with the order. This time the service was horrendous the person in charge was too concerned with the table of young women asking about drinks straight away and giving a free pizza bread while we and others had to wait. Order again was wrong and the dessert when questioned which was meant to have vanilla ice cream and a shot was not added was then aggressively taken away by the man in charge but we still had to ask for it be removed from the bill. Food is good compared to other restaurants but why bother going when the service is horrendous. We were not the only people returning food and frankly untrained 16 year old miserable boys serving is not what you expect when paying a premium price. It is a discredit to the kitchen team.

Cannot recommend this place enough everything from food to service was outstanding warm friendly atmosphere the Ragu and garlic bread was utterly gorgeous thanks for a fantastic meal and service.

This is my favourite place when dining out due to our restrictions we have been having takeaway i have been amazed by the excellent food and fantastic delivery service A top place highly recommended beautiful hot amazing food thankyou

From receiving a warm welcome into the restaurant to being seated outside where heaters and mood lighting was provided so we could experience some al fresco dining for the first time we enjoyed it very much! The restaurant was busy and lively however the members of staff were ever so kind with explaining what drinks and what foods they would recommend to us. I was happy that they could do small portions of the food as I could not eat as much as my husband. The starter portions were huge we both were so surprised as the price wasn't much at all compared to what we received. As mentioned before the staff members were great especially the bubbly girl who served us. massive thanks to the chefs for producing top notch food! We will be coming again

We have been going to Luigis for years, we stopped when it was taken over as it had really gone down the pan. We returned recently and thoroughly enjoyed our family meal. We booked early tea time today as on our way home to celebrate our wedding anniversary. Sadly it was not a good idea. The garlic bread was overdone, hard, crisp and greasy. The pizza was the opposite, runny mushy anemic mess, we couldn't eat it. Waste of time and money. We were offered a free dessert, refused it. The waiter then advised they wouldn't be charging us for the pizza. Disappointing and sad as we will not be back.... to make matters worse there was only a handful of people in...wonder why?

We haven't been here for several years but loved it back then so gave it a go. Nice and busy, which is always a good sign. Waiting staff very friendly, busy and efficient. Didn't take long for us to give our orders. Service was prompt, given how busy they were. Starters were aubergine slices, king prawns, and prawn cocktail. All very good. Mains were lasagna, and pizza. All tasted really good. The only reason I didn't give a 5* rating was the lasagna was half a portion and was scooped from a larger portion but put upsidedown on the plate. We thought we'd been served the wrong dish. A little more care in the presentation would have been good. Puddings were cheesecake and affogato. Again really good. All in all, a good meal and would return again.

Not been to Luigis for years, despite living a mile down the road. We had a first class meal with good service. We won’t leave it so long in future

Visited with my wife and was really looking forward to dining here after years of passing by and always saying one day we will go there. Well tonight was the night me and my wife decided to treat ourselves.... we wish we had not bothered. I was completely devastated by how bad the food was! Service was slow, but polite. Starters were big in size but, tasteless. Not even seasoned. My wife had Bruschetta which was a massive portion, but very poor. I had the aubergine in tomato sauce with mozzarella which to be honest was the only decent part of the evening. Then for the mains... Just shocking. I had Calzone, which was massive and tasteless and full of cheap packet ham and cheese, nothing else to moisten it, very dry. It just tasted of nothing! As for my chips they were not even cooked properly. Rushed and no effort, just awful! My wife had Ravioli which was equally as poor, no seasoning, and again packet ham, very randomly stirred though the sauce. Maybe the ham was an afterthought? Overall, a very disappointing meal. Sadly we won't be returning.

We like to come here with the family for special occasions as the staff a re really welcoming and friendly towards the children. The food is amazing especially the calazone.

What a pleasure to visit this establishment. Our waitperson Clara was truly wonderful. Will be back!

My friends and I went for a meal at Luigi’s on Friday night. It was a lovely experience from start to finish. The staff were welcoming and very attentive, we felt safe and covid safety measures were in place. All our food was delicious and the portions were very generous! After our meal we were each given a complimentary shot of Limoncello! We will definitely be returning.

Luigis had been our go to restaurant for years. Having moved from the locale we were excited to book and revisit an old haunt after 5 years away. Whilst one couldn't say the food was bad, so when asked by the waiters if everything was OK.. that was what it was, just OK. No freebies like other guests have said... Not even bread sticks at the table, no tap water provided. Tomato garlic bread was v light on the garlic but Ok. Calamari v generous portion for a starter - big enough for 2 and Ok. Meat feast pizza - pepperoni, spicy salami, ham and bacon as described then drowned in bolognaise sauce rather than spicy beef. Turned the dish into a soggy bottom! Sea bass - again v generous portion but the plate was swimming in the lemon butter with a few cherry tomatoes and wilted rocker, unappertising presentation. Side salad of iceberg, cucumber, tomato, olives and rocket that had wilted. Cheesecake was lovely (bought in) and the zabaglione as good as I remembered. Wine by the glass is house or one other option. Service attentive and Covid rules followed. Sadly Ok is not good enough to have us return.

I've visited this place previously but this time I really had to write a review, which I rarely do because the customer service was exceptional. We were immediately brought some free tomato garlic bread to the table, followed by free bowls of warm bread and...

Was feeling abit apprehensive after reading previous reviews but thought it was worth a go under the new government eat out help out scheme. I booked a table for 2 for 7:30 , unfortunately my friend was running slightly late. The staff were very friendly...

Went here on a Friday evening following my first visit about 2 years ago. On my first visit just had a drink and Pizza which was fine but not memorable. Tonight I wanted something more refined and exciting. Cheerful polite staff at reception and a...

The restaurant itself is absolutely beautiful and the staff (including kitchen staff) are brilliant. The service was really quick and staff were very polite. We ordered the prawn starter which was just phenomenal. Really recommend it! For main, it was a slight let down. I...

The main problems were: 1. We booked a table – but when we arrived there was no record of our booking. The waitress told us ‘this happens all the time’. An early warning! 2. They mixed up our orders. Vegetables not the salad we ordered....

I came here with my friend to support a local business, unfortunately we were met with little. Our food was satisfactory and there were no clear vegetarian options. When it was time to leave I asked for my pizza to be boxed up and it...

We arrived at Luigi’s 15 minutes early but were seated as soon as we arrived. However, the service was slow and it took a while to order. When the food came I was disappointed, ordered the tropical Pizza. Unfortunately, the pizza had puddles of liquid...

Visted here after an afternoon on the beach at filey & rung about 45 mins prior to the booking time of 6:45pm and phone was answered courtiously & proffesionally by young lady. On arrival,the car park was pretty busy which is a good sign. I havent been here for about 5 years and had forgotten what a stylish restaurant this is. Tables are well spaced out and staff wear face masks which is comforting at this present moment in time. My good lady ordered steak with chips and salad and i opted for my favourite- spinach & riccota canelloni. We ordered a sparkling water & lemonade & lime to wash this down. We were given a complimentary garlic & tomato flatbread to share as starter. This has to be the best garlic & tomato flatbread i have ever tasted. So full of flavour ! My canelloni was complimented by a nice salad of mixed green leaves,tomato & black olives. Her ladyships steak came nicely presented too with salad & chips on seperate plates. The spinach in my dish was coarsely cut,which i prefer to the finely minced version some restaurants present. We were also given bread & butter to add to all this. We fully enjoyed our meals and were about to put up the shutters but then asked for the dessert menu. I opted for a real lemon,scooped out & filled with lemon sorbet. This was so yummy. Even salvo montalbano would love this while my good lady had the mango & passion fruit dessert equally nice & presented. Well done luigis ! We will be back very soon. Why go into the city centre when this is right next to the poppleton park & ride.

Brilliant! Have been eating here for years- devastated when it closed. In for lunch the day it opened- what can I say? Brilliant food, brilliant service, lovely space. Go there!

Eaten here many times, wonderful food and fabulous service, all the staff seem genuine and the portions are generous (half portions are available), full of flavour and consistently great value. Thank you, I shall see you again soon

These are the best pizza’s in York and the mussels are exceptional.Very friendly and relaxed atmosphere. It never disappoints.

We were staying nearby but didn’t fancy an evening meal in the attached restaurant, to our hotel, so found this place via a search engine. It was only a five minute drive from the Premier Inn. The place is lovely and the staff very welcoming....

We visit as a group before and at the end of our season , and unfailingly it is a success . The food is excellent , the service attentive and for our purposes suits us admirably well .

Well for a little over £8 you get a soft drink and any pizza or pasta if you go at lunchtime. The pizzas are great and the pasta lovely. They are busy and you would need to book. I imagine the evening is the same....

We visited the restaurant on a weekday soon after it opened at 5:30pm wanting a quick and early dinner for two. We were looked after by very friendly staff. Our food was served promptly and we both enjoyed all we had: sea-food and vegetarian starters...

but not if you are looking for a genuine Italian restaurant with authentic dishes. For what it is, Luigis is fine. Calzones are enormous but reasonably well-filled, pizzas are nice and thin, pasta dishes are perhaps a little less generous. Service is variable. Have been...

We can here without a booking on a busy Saturday night (there were 5 of us). We were seated quickly and our drinks order was taken immediately. We spent some time deciding what to have (always too much of a choice) before deciding. We got lovely bread on the table and breadsticks as well. A jug of water and glasses also appeared. Our meal arrived soon after ordering- lovely food, well cooked and lots of it too. We were well looked after all through our meal. Would recommend it if in the area.

We have family in Poppleton so they booked us in here.The restaurant is in a large conservatory of an extended house which works quite well, plenty of staff running around, however our 'large' Italian waiter was grumpy and uninspiring. The food was ok but my risotto orientele in a tomato sauce was pretty bland and my husbands steak was burnet on the bottom.Wouldnt rush back.

Starter was whitebait which had been deep fried until burnt. Pizza Sofia was supposed to be a special sausage pizza. It was a basic pepperoni with a soggy base and dry crust. Desserts were bought in, pre prepared frozen rubbish which says it all. Poor effort. Two waiters were moody and surly.Bonus point was that the wine was good and served at perfect temperature.

We often wondered what this place would be like and the fact it's been here for a number of years speaks volumes ... So today we decided we would pop in for lunch before heading to York and I'm so glad we did, I was with my partner and 1 year old daughter the food is wonderful and a lovely touch getting bread whilst waiting, they couldn't be more friendly with our daughter and without even asking supplied a spare bowl so we could share our meal with her, will be returning next time we are in York

Had the most splendid evening at luigis the food was top notch really nice portion size and the calzone was huge and packed to the rafters our night started and carried on great on arrival we were greeted by Jonathan a lovely chap on the bar who rolled over backwards to meet our demands he was also super hot so with us being a group of middle aged single woman we loved him even more the staff and place Jonathan especially made our night one to remember!

Just had a family special occasion at Luigi's, and can't sing its praises enough. We were made to feel special straight away and the welcome was felt throughout the meal.The starters and mail were amazing, we couldn't even get to a desert. I will definitely be going back here again, it's a really great night out.Five stars from start to finish.

We went for my Birthday, last night and as usual had a lovely meal. The veal is always excellent and my friend always enjoys the trout. If you have a smaller appetite, all the pasta dishes can be served as a half portion. Only one drawback, one of the waiters is a real misery, however the other staff more than make up for him.

We visited this excellent Italian restaurant after a day at Newby Hall. The place was full (always a good sign) and full of atmosphere. Service was cheerful and efficient. I started with a rather sloppy pate which was not entirely to my liking although extremely flavoursome. My son reported that the Spicy Chicken Wings were tender and appetising. The mains were also excellent with a chicken, prawn and saffron risotto particularly noteworthy. All in all a very good meal and somewhere I can recommend without hesitation.

Luigi's is out of town next to a garden centre so has plenty of parking. The restaurant itself is big with lots of tables extending out into a conservatory. The staff were nice enough, not overly friendly but reasonably efficient. One was a little more than unkempt which put me off my food a bit. I was sat next to a radiator and I should never have looked into it....but I did, and wished I had not. It was filthy and made me wonder what the kitchen was like. Food was average but at least they offered gluten free options which was a bonus. The pasta arrabiata was ok if a bit bland. The pizza was okay. Lacking in ambience and quite expensive for the quality of the food, there are much better places to grab an Italian in York.

The staff at Luigi's are very friendly and welcoming. The food was served quickly and was excellent. I especially like that everything on the menu is available as a child's portion. Overall a very good experience.

After a couple of really bad experiences, when the food and service were dreadful, we stopped going to this restaurant (having previously been regulars) about 4 years ago. Passing the door this week we decided - with some reservations - to give it another go. I am pleased to report that we had a really good meal with good service. We will be going back and if the improvement is sustained, this restaurant will once again be on our 'list'.

Been to Luigis tonight for our anniversary and was very disappointed to say the least the portion sizes are so small AND they offer smaller sized portions I would hate to see that it wouldn't be worth dirtying a plate, no ambience, all packed in and the food is all very processed nothing seems home made and it's expensive won't go again it's a shame to say

Being going to Luigi"s for years always have the fillet steak so not cheap and itsalways been better than perfect, the last twice sorry to say but it was tough tasteless and this last time i had to send mine back as it was cold/raw in the middle something i do not like to do so very sorry i wont be back ps has it changed hands because all the usual staff were not there maybe thats why??

Having been a fairly regular customer of Luigi's my son booked us in for Mother's day.My food was inedible. I ordered a seafood cocktail that tasted of nothing and my main course was baked aubergine which was burnt. I must say that for the last two or three outings to Luigi's I have been disappointed with the quality of the food. I will not be going again.

It's a long while since I've been to Luigis because in the past I have found it very noisy. However last night I was pleasantly surprised, it was busy but at least you could still hear yourself speak, I am also grateful that there was a lower bar stool for me to sit on because there is no way I get on the tall ones. The food as usual was very good, I had the avacado and prawns which were delicious and then a four cheese pizza which was thin and perfectly crispy. I was going to attempt a dessert but I was just too full. The rest of the food looked delicious but be warned the calzone is huge. The service is prompt and all the staff are very pleasant, all in all a lovely night.

After reading many of the reviews I have to say I was a little apprehensive about coming to Luigi's, but after my visit on Saturday, I can honestly say that I can't see why some people have been so critical.Luigi's doesn't claim that all its food is homemade or that it's got a romantic cosy atmosphere or that it's got a Michelin star or that it's comparable to Jamie's Italian. It just claims to be a good Italian restaurant, owned and run by Italian people.The interior might be viewed as being a little 'practical' - tiled floors, marble topped tables, bright lighting etc, but that's typical of most Italian restaurants (Sant Angelo in Wetherby and Piccolinos in Collingham being very similar). That is just the Italian style.We came here with our friends and their 8 year old daughter early in the evening. The staff couldn't have been friendlier or more accommodating and I was surprised at how busy the restaurant was considering it was only 6pm. We were seated in the back area, which whilst in a conservatory is still quite warm. On arrival we were given some tomato garlic bread to share which was really lovely.For a starter I ordered the mussels in tomato sauce and wow, was I impressed! The mussels were freshly prepared and there was absolutely loads - all of them open too! For a main I had the Rustic salad ( new years resolutions and all that) which had tuna, cannellini beans, croutons and lots of healthy veg - very nice, whilst the others on our table had pasta or pizza. The portions were generous enough and although the pasta wasn't homemade, the sauces received much praise. There were certainly no complaints! We didn't go for a dessert as we didn't have room. The bill came to £100 for 5 of us which includes starters, mains and two rounds of drinks.Luigi's is a great little restaurant in my opinion and is good for family groups and parties. The carpark outside means you can also escape the hustle and bustle and overpriced parking charges of York City Centre and it's also convenient for those with younger children and has good disabled access. We will no doubt return soon.

It would be usual to start a restaurant review by talking about the food, or maybe the ambience, or perhaps the service. I'll start instead with the owner, Luigi - because he was the most notable thing about our visit.Luigi is a showman, and he appears to love to be the centre of attention. He literally dances around his restaurant, and was very keen to know if it was anyone's birthday as, he explained, he was also the singer. One unfortunate perosn on another table did admit it was, and Luigi duly sang 'Happy Birthday'. In full, very loudly. And let's just say if you're Simon Cowell and reading this, don't bother to check him out.Oh and don't, whatever you do, express any liking for anywhere in Italy other than Sorrento. Northern Italy in particular is, apparently, not really Italy, and Sorrento the only place worth going. If you want to know why, Luigi will tell you. At length. In fact he will tell you whether you want to know or not. It's not that Luigi isn't a nice enough chap - he probably is, and he really does try and make you feel welcome; it's just that 'the Luigi show' gets a bit overpowering after a while if it's not your thing. And it wasn'tNow - the food. We tried this because of some god reviews, but to us it was very overrated. True the menu is enormous. Pages and pages of it. Which I'm afraid always worries me - is all this really freshly prepared, in a fairly small restaurant? Now I wasn't about to do the Gordon Ramsey thing and ask Luigi - I'm quite attached to my teeth - but I can only give you our opinion based on taste; and the answer would be 'No'. Much of it tasted like it was out of a packet. Perhaps it wasn't, but that was how it tasted to us. It had a blandness I would not expect in a good Italian restaurant. The experience isn't helped by the ambiance. Don't get me wrong, it's a pleasant enough place but it is, in effect, like eating in a conservatory. And just like eating in a conservatory it's probably very nice for lunch on a sunny day, but for a dinner in winter it lacked any feeling of cosyness or intimacy you often find in nicer Italian restaurants. I'm not damning the place. In fact if I wanted a group booking for a 'fun' night out it would be fine, with the wide menu choice and reasonable prices, and Luigi to 'entertain' you. But if you want a quiet private dinner with really good Italian food, there are in my opinion much better places. And you don't have to go to Sorrento to find them.Sorry Luigi, and I'm sure Sorrento really is wonderful....

Visited Luigi's first time for a family dinner, 8 of us, on Christmas Eve.Luigi's is a "real" Italian, with real Italians running the place. So they have the right DNA for it. Clientele were mainly locals and it was obvious a lot had been there before. Nice touch on arrival at the table was a big pizza style garlic bread with tomato sauce. Next best thing, ordered as a starter, was a rosemary foccacia, also pizza style. The food was all good (total 131 pounds) but the pizza, thin Italian style as it should be, is first rate. I saw a review complaining about the range of drinks, especially beers, which I don't think is really a fair criticism of an Italian (go to a pub!!). Much more important is the wine, and both the house red and white wines were good, especially enjoyed the red which went down very well.The atmosphere is family style, and I suspect this is what they do best. The lighting in the place could be improved (how about a dimmer switch?), and if you want a romantic dinner for two you're probably better off going into York. Surprisingly there are not so many good dining options north of York. This is definitely one of the best and would gladly go again. Final winning touch was a gift of panettone. Grazie Luigi!

Been to this restaurant twice now and have always come away underwhelmed. The staff could be friendlier and the food is just average. I have had pasta dishes both times we went and they lacked flavour and were quite greasy. The meals in general are expensive for what you get. All in all it's not a place I'd rush back to, there are better alternatives in York.

We use this restaurant quite a bit as a family as the quality of the food and service is always good and consistent, using fresh ingredients which you can view from the tables - nothing to hide here and definitely no microwave meals here. A little more pricey than some Italian restaurants, but we feel its worth paying the little extra as its authentic and worth it. Family owned and run, not a high street chain so there is real pride from the staff. Its always worth booking, they can often squeeze two in with sometimes a little wait, but more than that, I would definitely book as its very popular. There is free parking outside so no hassle there either. If there is any let down, its the deserts - the choice is not as vast a some places, but there is often never much room left for a pudding as the starters and mains are all huge, delicious and filling.

Eat outside ,despite time of year, heaters were in place ,very lively both inside and out without being opressive, price was upper medium but great value

meal was very good and ample portions . the selection of drinks is very poor no beer at all either draught or bottled, The lager they had was small bottles of Peroni and Carlsberg if you wanted red wine it had to be Merlot. I would think it may be good idea to get a bar manager or if they have one for him to do his job .

I have been going to Luigi's since it opened and I still absolutely love it. Perfect for a quite meal with my partner, dinner with friends or a family celebration. Great italian food, good prices, a lovely atmosphere and brilliant staff. Would recommend to anyone, love it!

Visited on Thursday evening, we were greeted ok and shown to our table. The starters were ok, and then we both had a chicken dish, when we tasted it we both said at the same time it was off, it tasted discusting. We complained to the waitress and she took it away. When she came back she said the cheff would take it up with the butcher, she then asked us to choose something else, which we both chose piza. We did think that the manager should have come over and apologised, and not just sent the waitress ( I would like to say here that the waitress was fantastic and served us well under the circumstances) When the bill came we thought that they would have waived the main course charge, and just charged us for the drinks and the starter, but they had not. I then spoke to the waitress about this, and she went to get the manager, who came over and straight away started shouting at me and would not listen, he said don't pay for anything and go. Well safe to say I will never go back, and at the end of the day he lost money as we was prepared to pay for everyhting else apart from the main whcih was around £30. I will also advise other people I know not to go back there. I don't expect to be shouted at and humiliated over bad food that was not my fault.

This was a local favourite when we lived close by. When we revisited the area it was nice to go back again. The food was as good as ever, especially the garlic pizza bread!Apart from forgetting about a jug of water we asked for the service was good, especially the Italian gentleman.

Wir durften mit Einheimischen mit zu ihrem Lieblingsitaliener. Der unterhaltsame Service und das Essen waren sehr gut. Die Portionen waren gross und die Preise angemessen.

Hardly any choices of food. When eating our starter and had over half left, one waiter came and said "you have finished, main now" and began to take our starter away. We felt rushed. Non of the staff smiled and seemed very moody. Huge portions for expensive prices and tasteless food. No music in the background and it's a very boring looking place. Will never recommend to anybody. Extremely disappointed. Either they need to change hands or close down.

My sister and I live near the restaurant and thought we'd try it for lunch. As soon as we walked in I was disappointed. The restaurant was very quiet and a few members of staff were stood near the kitchen chatting. The staff didn't even bother to greet us or come over to seat us so we chose a table and sat down. It was at least 5 minutes before someone came over to ask what we wanted to drink. It also appeared like the staff were whispering and staring at us - made us feel very uneasy.There wasn't a lunch menu which we assumed there would be as the prices aren't cheap. My sister then wanted to choose a filled pasta dish from the specials menu which was pasta filled with goats cheese. Because my sister's pregnant she asked the waitress to check with the chef if the rind was cut off the goats cheese. The waitress then came back with an empty frozen plastic bag with the list of ingredients on! We could not believe it! Not only could we see that the restaurant didn't make its pasta dishes fresh and that they pre buy frozen filled pasta but the chef and waitress couldn't even be bothered to check themselves and gave it to us to do ourselves. Never before have I been anywhere that did this. All of the staff had 'can't be bothered attitudes'. The head waiter (maybe the owner) is a very unpleasant man who particularly made us feel unwelcome. I can at least say the pizza was nice but for a quiet restaurant at lunch time, I would advise the staff to be a lot friendlier as they have put off locals who would have revisited. Really terrible experience of an Italian restaurant which we expected to be a warm and friendly place which can't even be bothered to cook its pasta dishes fresh! Avoid avoid avoid! Much nicer Italians in York. Not worth the money.

Have been meaning to go and try this place for a while. Tour de france out of the way, Yorkshire show finished here we go.Truly very disappointing, service was good, but the food absolutely tasteless.Pasta starter was barely warm enough, the tomato sauce was totally without any taste.Main was a spicey pizza with no spice, truly tasteless again. Wife had raviola which againwas bland and a waste of time eating, so very poor.Not cheap and certainly not worth a visit.

Thank goodness for a "real" Itlaian family business - so friendly, lively atmosphere, great food. Nice to find a restaurant on the outskirts of York with a City Centre vibe and easy parking too!

We've visited here a few times and the food has never disappointed. The garlic bread starter is yummy. The Calzone is huge and tasty. My lasagne was very nice, but it is a very large portion. Only drawback to this restaurant is parking, especially due to the massive roadworks on their doorstep at the moment.

We had a family meal in Luigis last night to celebrate my husbands birthday. Food was delicious and service was excellent, a good night all round.

Had a family meal here and we were made to feel very welcome on arrival and service continued to be of a good standard. It had a good choice of wine and the food was plentiful and tasty. The atmosphere was very authentic Italian lots of noise and laughter and friendly service.If I was to give any negative points it was the use of processed ham in the meals, in an italian restaurant it would my nice to have a more authentic choice of quality meats. The sardine starter was very nice and the calzone were large and tasty. Thank-you Luigi's for a nice evening.

My wife and I thought we would treat our respective Mum's to dinner at Luigi's on Mother's Day. We had booked a table for 6.30 pm and turned up at 6.25 pm. We were greeted by throngs of people blocking the doorway, the bar and the entrance vestibule. At first we thought this was ok as possibly people had turned up slightly early like us and were waiting. This was not the case - some people were booked in for 6 pm and were still not seated. When we approached a member of staff we mentioned we had a table booked for 6.30 pm and were told we would have a 30 minute wait. We didn't give a name, so could have simply walked off the street and claimed to have a table booked. It seemed a little shambolic! At this point I thought that maybe we would be offered a drink as we would be stood waiting but this was not the case. After 45 minutes, and having bought a round of drinks we were shown to a table. Then we sat and waited for our order to be taken. Eventually after trying to catch someone's eye we ordered and the food came relatively quickly. The food itself was very nice and the poor review doesn't reflect the food. The table next to us had placed their food order at the same time as us and yet we'd finished our meal and they still hadn't received theirs. They asked a member of staff, who seemed disinterested, and they found out their order had been lost. There was no real apology and only after speaking to a senior person did they get a free basil and mozzarella dish to keep them going!! Meanwhile we were waiting to order dessert and kept asking waiting staff to no avail. Finally someone bought some menus and we ordered. When the food came the order was wrong. When we pointed this out we were looked at with suspicion and were made to feel as if it was us in the wrong. Eventually they took the dish that was wrong back and we waited for the replacement. After 5 minutes we asked another member of staff and they went to check. It was simply a piece of tiramisu from the fridge, it wasn't as if it needed cooking or heating up, however it took about 7 minutes in total to get the replacement. Again, no apology! Whilst we were eating dessert the staff were relaying the table next to us. They slammed the table against ours and then pulled it back again - quite why I do not know. A trainee was then laying the table, wrongly as it turned out as a more senior member of staff was openly berating him. Overall the experience was neither relaxing or enjoyable and as it was meant to be a treat for our Mums we felt embarrassed by the whole thing. Like I said previously the food was very nice but the service simply let the whole experience down. If the manager had encouraged his staff to simply apologise for the fact they'd over-booked it would have made the experience more bearable but this simple lack of customer care has left a very poor taste in my mouth - I won't be returning!

I have now visited Luigis several times & every time have been impressed.The food itself is great & I love the fact you get complimentary breads to start your meal.The prices are very reasonable, the service is pretty good too, definately will be going back & would recommend.

On a visit to friends we decided to head out of town and passing Luigis previous, we decided to book party of 8 midweek. Very low on staff was first thing noticed. Was seated quickly polite member of staff. View of kitchen. We had just sat down when drink menu was thrust at us and then asked what we wanted to drink, which we hadn't digested the wine menu. Quite rude waiter, nearly knocking over drink and spilling hot soup on a minor. Understand, under staff but you don't take it out on your customers, unprofessional approach.Food was bland, 3 had mussels with majority not open fully if at all. Main courses were below par, 2 had veal and very rubbery and Palma ham took the creamyNess away. Sides were ok. fillet Steak ordered medium rare came well done. Pasta ravioli was nice. Desserts were the best. However staff changed after 3rd bottle Barolo was ordered. So, don't rush to Poppleton for an Italian.

Luigi's is a firm favourite of mine, and having been many times I can say that the service and food are always just as good. If you're looking for a very reasonably priced Italian and some home cooking then Luigi's beats Pizza Express any day. More choice and better-quality food. They're also great with kids so this is perfect for groups of friends, couples or families. It's also always busy, so book ahead!

This was the third visit in a row that Luigis has disappointed so it was time for a review. My daughter and I visited for lunch on a Tuesday this month. The service was fine, but the food was horrible, as it has been for several visits. Luigis pizzas are nice, but I didn't want a pizza. Having found their pasta dishes and salad of the season unappetising on recent visits, I went for a meat special. It was not cheap at £13, and it was awful. Chicken breast (ok) topped with ham (like the processed square stuff you get in a tub in a supermarket) and cheese (two squares of cheese slice), in a white wine sauce (tasted sweet and sickly and not of wine). My daughters pizza was ok. I wish they would change the menu too, so boring, old fashioned and totally unoriginal. I'd rather go into town now for a more contemporary and better quality Italian meal. That was certainly our last visit to Luigis.

Exactly as the title says! Can never fault the food, staff, service or bill! 5* every time & we've been regulars for years! Large variety, very easy disabled access & very helpful staff, very highly recommend!

Good food. Extremely busy. Staff looked a little stressed but they did a good job making sure we had what we needed etc

A fantastic family restaurant, friendly, great service, great food, and great value for money, like an Italian restaurant always was and should be. my 2 1/2 year old loves "wee gees" and so do we !

This was the first time I have visited this restaurant, but everyone else in our party had previously been and raved about it - I wasn't dissapointed.Really easy to get to (just off the A59) and with plenty of parking, it is an imposing building with a welcoming feel.We had reserved a table, so were seated immediately by the attentive staff. The drinks and food followed very quickly - we were certainly well looked after.The food was great and they serve really generous portions here, so my advice is to arrive here hungry!!The only point I did notice though was that it was particularly quiet for a Friday night - school holidays maybe........anyway, we will be back.

Booked a table on Saturday night for the four of us, no complaints at all, plenty of attentive staff to cater for our needs. Food was plentiful and of good quality. What more can I say, a good solid dependable Italian restaurant. No doubt we will return.

Visited this restaurant on 5 October, to meet with friends we had not seen for some time.On arrival there was no front of house to meet, greet and welcome or anybody serving at the bar to take the drinks. So we stood and waited for at least five minutes.The restaurant whilst busy appeared disorganised with tables so close to one another it was uncomfortable. It was difficult to know who was the maître de. Not one employee looked happy to be serving the customer. The food took forever to arrive and when it did the risotto was bland.The drinks were forgotten on two occasions and the bill took forever to arrive.Coffee was served and not even a chocolate to accompany it - surely that small cost can be absorbed.Not one member of the staff that evening asked if everything was okay with the meal/service or if there was anything else they could get for us.Unacceptable - we will not be back.

Having visited a few times in the past it is a shame to say that it has gone downhill.... however it has! Having booked a table for 8.15 we were made to wait until 8.45 before sitting down which we wouldnt of usually minded had they simply apologised for the wait! The starter was nice however the main was very bland and tasteless!....then to top things off we had to ask a couple of times for the bill, which ended up being wrong and we were almost charged for an extra two dishes. safe to say we wont be back in a hurry!

Used to frequent here when we lived nearby, we recently returned with friends for a meal. Food and service still as good as before, left happy and full.

Used to frequent here when we lived nearby, we recently returned with friends for a meal. Food and service still as good as before, left happy and full.

I like Luigis , its a roomy Italian restaurant that serves enjoyable food.It doesn't set out to widen your culinary experience but never lets you down if you want good enjoyable Italian food served pleasant surroundings by friendly staff.The food is very good without being great , the service is very good.The fact it is always busy is its best testament I have been going for many years and have never been disappointed .

Had the misfortune to visit on one of the hottest evenings which took the shine off a very good meal. Very hot and sticky, no air con or even a fan in evidence, so didn't enjoy the food as much as we would have done normally. No complaints at all, good menu and friendly service, which made us feel welcome. My wife enjoyed the calamari for a starter, saying it was among the best she had ever tasted. Portions were generous and well presented. The ice cream we consumed to cool us down was excellent, which is from Turin I believe. Can't wait to go back in the autumn when it cools down a little.

I'd heard great things about this place so went along on a Saturday night.We were seated quickly, and I ordered the garlic creamy mushrooms starter, I was disappointed when it came as the sauce was like water it was that runny,not a nice consistency. I did think it was a good idea they do small size versions of their pizzas, I ordered the tuna one but requested it to not come with the onions it said it did on the menu, then when it came it had onions all over it. Little things like that would put me off returning to a place. The guy I assume was the boss spent the whole evening just hovering around the tables not serving just watching and I felt sorry for his staff and it didnt create a nice atmosphere. I wouldn't hurry back.

Having visited on several occasions we were very disappointed with the service. Midweek and fairly busy but not full. Food was good but service very slow. Waiter had to ask us if we'd had our starter, then a long wait before main course. In the meantime we were just left without drinks and had to go to the bar to order more. When main course arrived were asked if we would like mozzarella but this didn't arrive. Finally my daughter asked if she could have her remaining pizza wrapped to be greeted with a dirty look and no response from the waiter. However, It was wrapped and returned. Disappointing and won't rush back.

I have eaten a number of times at Luigi's either as part of a couple or foursome and knew that the standard of both the food and service would be good. This is why I chose Luigi's as the venue for my Mother's 90th birthday celebration, a family gathering of 13 of us. This included a wide range of ages and tastes including a garlic allergy and a coeliac (gluten intolerant). Everyone was happy with their food, which was adapted to suit individual tastes, freshly cooked and arrived all together and with no drama (this is something which would not even merit a comment, if other restaurants were all as well run as Luigi's).Service was perfect. There whenever needed them and we were never rushed (in fact I had not even noticed that the restaurant had closed for the afternoon). Our waitress even took some group photo's for us outside.We each had two courses plus wine and a slice of lovely chocolate birthday cake. It worked out about £26 a head, which I think was very good value for money.Highly recommended.

Managed to get a table late on a Saturday night Great service and my linguini pescatori was excellent if not a little messy. I did go through a few napkins however. Mixed ice cream to finish and coffee Really delicious and I believe good value. One of favourite restaurants in York

We visited Luigi's last night with a friend of ours who recommended it. We were greeted warmly and shown to our seats. Very extensive menu which made it a bit difficult to know what to choose! I had calzone chicken and my husband had the scollops. Our friend had a vegetarian pizza. All the meals were lovely and nicely presented. We were full and could not manage desserts but they looked amazing. A bit off the beaten track and you would not know it was there if you weren't being taken to it but what a find! Would definately go again.

I have visited Luigi's about a dozen times in the past few years but it has been a while since I was last there. Visited today with my family for my birthday & it was to the same exceptional standard as it has always been. Extremely friendly staff, wonderful vibrant environment & fantastic food - so much to choose from on the menu!! I won't be leaving it so long til I return again - well done Luigi's you never let me down!

Came with my husband for my birthday. Booked table for 7:30 arrived early and was told we could take our seats early, but we decided we fancied a drink before. The bar area was clean and inviting. The food was spot on and the service was great. Plenty of staff to see to our needs. Great atmosphere and an enjoyable evening. We shall be returning soon. Hopefully to warmer weather where we can sit outside.Also a big thank you for helping us with our special request of saving wine corks - very much appreciated.

I came on here to review this restaurant and was quite shocked to read the previous 5* reviews. My friend and I had lunch here today, and arrived just after 12.15. Okay the place was just about empty, one other couple at a table, but even though we were given a table by the radiators (must have seen immediately that I was a southern wimp) it didn't have any kind of warmth or ambience at all. We were welcomed warmly, yes, our drinks came quickly, as did our food, but I have to say that my freshly baked pizza resembled a fossilised dustbin lid which even my serrated knife had difficulty sawing through. The staff were lovely and friendly but it just didn't do it for me. Maybe I was expecting too much. Three glasses of wine, two plain coffees and two middle of the range, simple pizzas, cost £35. Maybe it was a slow day....

We live locally and use this place all the time. Always good and great value. We went on a Saturday, very busy, but very good staff. The wife has half portions as the pasta dishes are huge. I always have a fillet steak and I have visited most places in York and the quality of the steak here is first class, I cannot find better. Give this place a try, it is 5 star, with low prices. Long may you prosper

We visited as a family (without a booking) and it was very busy.We were seated quickly and the service was great.My husband had the salmon pasta which he really enjoyed, I had the fillet steak which was cooked to perfection and was amazing and my 3 year old enjoyed a small pizza.The staff were great, offering drink refills and even offering to box up my daughters leftover pizza on our exit. If you want great food, a warm welcome and child friendly place then this is an excellent choice. I feel very lucky to have this place so close by to our home.

We have been twice, and have loved it each time. The staff are professional and friendly and the food is great. Even if there was a power cut while we were there, (which was not their fault as half of York went out) they handled it great and looked after everyone with drinks and candles. Brill!

Good, simple Italian food. The starters were massive, really Fresh, I had the melon and Parma ham , the ham was amazing. Main course was even bigger, think I may have eaten half of it so next time would do the half portion. Good prices

This is a nice little Italian place just outside York. It is a good place to go if you have been at the garden centre next door. The staff are very friendly and helpful and the food is good hot grub... nothing too fancy, but filling, tasty and not a bad price. It isn't particually "posh" but it is a good place to go with friends for a chilled experience at a reasonable price. Service was fast and the atmosphere is relaxed.

Attentive staff, well priced food, excellent starters and main courses, warm and welcoming atmosphere. It's got it all. A little back off the main road but well worth a visit. Remember to book in advance if you can though as it gets very very busy. We'd go back again in a heartbeat!

Stumbled upon this lovely restaurant thanks to Google+ and very glad we did. Starters were out of this world, the minestrone and pate della casa topped with crispy leeks. Mains too were absolutely fantastic....mouthwatering delicious Gillian says! Staff were attentive without overdoing it and all appeared to be Italian which is nice in an Italian restaurant. We arrived at a good time just before 6 but by the time we left the place was heaving so we'd recommend you book to avoid potential disappointment. Superb

Have just come back from Luigi's for the first time. We where welcomed and shown to our table straight away by a very pleasant waitress. Then we where presented with hot garlic bread and a basket of bread while we decided what to have. The menu was easy to understand would i recommend this place to a friend YES. There was a small problem with one of the starters which was sorted out very quickly with out any fuss and a smile. The main course followed at a respectful time which was fantastic. (be warned their portions are huge but don't be afraid to ask for a half portion on the pasta dishes).Two course fantastic meal for under £30/person inc drinks great value for money. Will I be going back? YES

I have eaten at Luigi's many times for family occasions and have enjoyed the food, atmosphere and free parking. The pizza's are gigantic, the pasta dishes are tasty and I am hoping to fit in a dessert soon!

Recently had dinner at Luigi's just outside York and all I can say is save your money and avoid. This is a basic restaurant which is fine but what is not fine is the very poor quality of food and its not cheap ! Example I had avocado and tuna for starter at over £7 which consisted of just an avocado cut in half and the stone taken out with a little tuna mayo on top, no effort in presentation what so ever, main course of veal was inedible, although to be fair the accompanying vegetables were well cooked. The house wine was also undrinkable so if you do go stick to Peroni!. Its such a shame as the place was busy and I guess that as they know they will fill the tables anyway that they can charge what they want then serve up rubbish. Honestly for a special occasion or in fact for any reason at all go somewhere else as all they are interested in is the profit margins, not food or service. York has far more to offer than this......

My boyfriend and i visited on a friday eve and got a table straight away. Starters arrived hot and prompt (love that you can have a half sized pasta or pizza for starters) then main courses to follow were lovely too. Alcoholic drinks very reasonable. Have visited before and agree with some other people on here that the ham on/in pizza is a little spam like but i avoided and everything i had that evening was superb. Will be visiting again.

Been here several times and never been disappointed. It's just on the outside of the city, so not very central. Great food, great staff.