Bella Italia York in York

The food was really good, along with the service and atmosphere. The reason I gave 4 stars is because there was a very strong smell of mould. This really affected my experience, along with the lack of Italian staff.

We ordered a two course and a three course dinner. The starter is amazing. Both the mushroom and meatballs taste so good. The sauce of the two starter is a excellent. The pasta and the pizza are also of good quality. The vibe of the restaurant is warm and cozy with friendly staffs.

Amazing food and service, especially from Saban!

We went for Mother’s Day and we were supposed to get a free drink for mum for Mother’s Day it wasn’t mentioned so I asked and the Waitress said we have given you a soft drink of the bill she couldn’t even look us in the face the place had a very dishonest vibe to it and the manager looked very dodgy very dishonest place probably led from the manager they were all whispering about not giving the free Mother’s Day drink away like it was a game to them see how much money they could save shame we won’t be back silly really maybe that’s why there was maybe no one in there dining also seemed to have a party corner with staff eating there lunch like a holiday camp if I’m honest 😂perhaps you need to mystery shop them and find out for yourselves be warned !!!!

Great menu choices at reasonable prices. Great food, we opted for a pizza and a pasta to share, so tasty. Great service, too. Overall a great experience here, and we would definitely return.

The food was really nice had a really nice birthday and the customer service was really nice

Waiter and the cook are so nice and cool, it was a very fun dinner. Thank you:)

Amazing service! Connie was the best waitress :)

Connie was excellent. Attentive and friendly.

Connie and the team did a fab job for our daughter’s 10th Birthday party. Great service and the girls loved the pizza’s.

The food was amazing the customer service (saban) was really nice, had a birthday party there and pretty enjoy our time there.

Ash was a fantastic server, was very respectful and he had very good customer service.

Abbie was fantastic Food was great

Easy to park and very friendly. Good choices on the menu

saban was super friendly and food was great. great gf options

Our server Saban was amazing and super friendly, great food and lovely atmosphere

Gemma our server was brilliant friendly helpful and accommodating A great experience and the food was really good the only reason I have given 3 for atmosphere is that it was so cold no heating on so we had to sit with our coats on which isn’t good

Great service from start to finish, Jake was our server and very happy in his job! Good food portions, good quality produce, nice atmosphere, no wait times, happy to return here again!

Waitress Lea was great, good food, thank you for having us

Came for a birthday meal tonight and our server Reece was great. Very cheery and chatty, great customer service. One meal was cold however the service was spot on.

Server was great food was a tad expensive for what we

Food tasted lovely, not an empty plate. What let it down was customer service, just not attentive enough and smiles were hard to come by.

really enjoyed it, went for a chilled meal with friends and there was a nice atmosphere and good was absolutely great, was served by Tamzin, service was excellent would definitely recommend going

On a recent trip to York, we went to Bella Italia for dinner and had a fantastic meal. The restaurant was immaculately clean. The staff were very friendly and our server Matt was so nice, very attentive without being overbearing. He was also very witty. We enjoyed our interaction with him. We will definitely be back on our next trip.

Food was good and the staff were amazing, super lovely and worth a tip

We came on our first night of honeymoon and the staff and food were sensational. Saban who was our server was so warm and friendly you felt like you were spending g time with family not sat in a restaurant. The food was promptly prepared, we weren't rushed and the atmosphere was nice and relaxed.

The service was great. The waiter in this place is a great character who goes out of his way in greeting people and ensuring everyone is happy,made our night.

Great staff and food. Highly recommend

We went to BI yesterday for my daughters birthday and Abbie was fabulous. We were a big table but she was attentive and friendly and helpful. Nothing was too much trouble and she didn't make us feel like we were too much trouble despite there being a lot of kids and a bit of birthday chaos! Thank you Abbie!

Great meal,very attentive staff could not fault.We would recommend anytime

Visited as an adult, teenager and child. Saw people come in after us, who were served and got there starters before us. Starters finally arrived, no issues with taste etc of these. Starter plates were not cleared until our mains arrived some 20 minutes later. Mains were bland, not much flavour at all (carbonara). Plates were cleared faster, then took over 20 minutes for server to approach us to take desserts order. Desserts were good.

Saban looked after us all night. We were a large group, and with children. Fantastic service throughout and made the whole evening extremely good fun. Thank you

A little disappointed turned up at 16.50 was turned away no tables, my wife went online booked a table and we went back 10 mins later. When we were seated I asked to speak to the manager he was the one that turned us away his response was I do not have to justify myself to you it was the online booking system telling me we had no tables. He came across very arrogant and self defensive Not very good customer service skills the on booking system let us book a table straight away. The male waiter with the pony tail was excellent and the food was good, the manager’s customer skills atrocious.

Riley was very good Extremely polite individual

It was my first time going to Bella Italia (have ordered takeaway before from there) and the food was amazing (got a shared started, a pizza and a cocktail). The server was very friendly and it helped make the experience very enjoyable. I went with my partner who got similar to me food wise and felt the same regarding the experience.

Food was amazing (big fan of the garlic butter), the man who seated and served us was attentive and polite, even seated us early about half an hour before our booking as we were so hungry and ready for the food

Matteo was great, amazing with the children and went above and beyond for us with allergies and special requests. Great food would re ommend

We had a lovely lunch on a Sunday. Great starter and mains. Server Riley was very attentive. Great fresh food. Highly recommend.

The server Saban was incredible ! had a great time and good was perfect !

Absolutely fantastic service the waiter Saban was incredible and very friendly, 100% recommend!!

Great place with really good food and friendly staff. Definitely recommend 👌

Had a nice meal here. The staff member who served us was very friendly and attentive.

Brilliant food so tasty and delicious, staff are really on it with allergy’s and dietary restrictions. Thank you Ash for lovely service 🥳

Ash was a very pleasent and helpful waiter.

Good quality food and quick service provided by Ash

Went to the York branch on a weekend away. I'm gluten intolerant so I struggle to find restaurants that have an option for me but was pleasantly surprised. The choice was good and varied and having been once will definitely go to another branch closer to home 👍

We visited on a Sunday night so a little quiet. Staff were very professional and friendly. Food was great, we rolled ours into a tapas so starters and mains together. With our discount card not bad at all £45 total including a bottle of house red.

Lovely meal .generous portions. Lovely young lady served us very pleasant 😊

1st time to any Bella Italia, the place itself was very nice, food good and Jake the waiter was a really pleasant young man and very attentive. Would be happy to return.

Wasn't busy but had enough people to make it feel alive. Food was quick to come out. My son had a pizza and enjoyed it, I had lasagne and it was very mediocre, too much sauce and not enough meat, a bit disappointing really. The chips we shared could've done with another minute or two in the fryer. It's not a cheap place to eat and so I'd expected a better food.

Came to Bella Italia for the first time and was pleasantly surprised. The service from Reece was 100% attentive making sure everything was ok with both us and our baby and he was a natural at customer service. The food was lovely and full of flavour having had the lasagne and spaghetti bolognese. Now we've been we will definitely be back.

waiter we had was so so lovely!!! great time xxxx

Can get loud, but super supportive and kind waiters, fast service and lovely food.

Pizzas were tepid at best and hadn't been cut properly. Not the cheapeat pizzas so expected a lot better.

had reece as a server, was a lovely server and made our experience amazing! food was great too thank you!

Reece was super sweet and patient, great food too!!

Half of my order was missing, ordered pizza, loaded fries and a dip, fries and dip missing. Tried to call the restaurant but nobody picked up. Rude delivery driver too

Good attentive service from Ash. Great tasting food in a relaxed setting, with a nice atmosphere. Recommend the Marco Polo pasta dish!

Very nice £5 pasta meals deal for the family, friendly service from Ash, thank you

Every time we visit york we always go here but unfortunately it's gone seriously down hill. Visited Fri for early evening dinner and used the £5 pasta offer not sure if its same pot of bolognese sauce for offers and normal dinner dish but it was awful I could tell as soon as they put my dish down (which was literally thrown on the table) shocking hospitality anyway the pasta was slimey and the bolognese was tasteless. I had bruchetta to start and the bread was cold and rock hard I'm no expert but I've had a lot of tomato bruchetta dishes and it's meant to be warm bread. Never again.

Dined here on the 21st November and ordered a vegan spaghetti and meatballs. Long story short there was a piece of bacon/pork in my vegan main. The staff were unapologetic and made excuses such as “these things happen”, no manager came to apologise or offer any compensation. Very disappointed.

Came here with some work colleagues, the service was great from all staff but a particular shoutout to Saben and Heather who made our experience extra great :)

Amazing experience with 25 of our staff members coming for our staff do, Seben and Heather were especially incredible!! thank you so much xx

We had a very good time here. Enjoyed the food.

Best Italian restaurant! Staff are lovely, food is amazing!

Brilliant food, good driver, no delays

Came here on a Monday evening, no queue or wait, nice and quiet and was waited on brilliantly, food was excellent, will visit again when in York

The food was amazing, full of flavour and looked delicious. Although it was quiet in the restaurant the atmosphere was lovely. And ash, our server was attentive and helpful when giving recommendations

Ash was great, good service good food x

I would like to say a massive thank you to Ash who looked after me and my friend. Will be back again:)

service by ash was lovely. food was delicious and came quickly

Really good service and experience

Food was very standard. Pasta under cooked. Ham in carbonara very fatty, meat balls lacking meatiness and flavour. Not authentic Italian Service was excellent and can’t fault that, a shame the food doesn’t match.

Visited last night the food was lovely, our waiter seban was fantastic, extremely helpful and lovely to have a chat with.

Staff and food absolutely amazing, definitely recommend this place 👍

Lovely experience today, with a great server Saban! He was very kind and took his time to speak with our table. Thank you! <3

The food was delicious and served promptly, which was a positive experience. However, the service was disappointing. The staff seemed disinterested and were consistently rude, even ignoring customers who were speaking directly to them. This lack of attention and politeness really detracted from what could have been an enjoyable visit. I hope the restaurant addresses the issue with staff training, as the food quality was great, but the service needs significant improvement.

My boy’s loved their food as much as we loved our’s .My brownie was brilliant and my husband loved his food aswell. The staff was lovely and kind and for those reasons I declair a 5 ⭐ review.

We had a wonderful family dinner in Bella York, we ordered lasagna pasta and kids meals ,all of them been delicious. The staff was friendly and attentive and the food was served quickly. They also took the time to ask about allergies which we really appreciated. Everything arrived hot and tasty. We enjoy our meals and time together . Saban fantastic waiter ,he checked in to make sure we were happy with everything and even give us a great recommendation. We had a lovely experience and will definitely be back

Food was delicious and very tasty the service was excellent Saban who served us was very pleasant and polite with us he was patient with our orders he had a funny personality and we had a good laugh and he knew one of the customers that was with us overall excellent service we really appreciate the service , food and drink 10/10

Ash was a lovely server. Clearly is passionate about his job and providing good service. A lot of potential customers were being turned away but I'm sure they were on skeleton staff due to after Christmas. Couldn't fault ash he was lovely The beef and red wine tortellini was amazing

Great food (lots of GF options) and fantastic service

Had a lovely meal here . The food was good and arrived quickly and the service was good

Amazing service from a staff member,sorry don't know the name of the girl who served as this afternoon. My wife has a egg allergy but she was patient in taking her order and when the food came out it was nice it was beautiful and all the stuff were lovely and it was a great atmosphere I would recommend to go and down here if you're ever visiting York

Loverly atmosphere with friendly staff. Excellent food from both the main menu and the kids menu. Special mention to our server Saban who made our visit extra special. A credit to your establishment 😊

Fabulous service from Matteo (my older son sayd he's just a chill guy) and food was top notch!! Thanks for a great experience!

Amazing from start to finish. Veggie calzone was delicious, along with a aperol spritz and Expresso martini made to perfection. Our waiter Sahan was 10/10, very attentive, really made my daughter feel welcome and had her laughing through out the whole meal. Working in the hospitality industry myself I know a good waiter when I see one. We will be back!!!!!!

Quick friendly service. Jake was extremely accommodating. Food was delicious and came out very quickly.

Food was amazing. Great service from saban

Sadly, we were disappointed with this restaurant. It looked nice from the outside and was decorated nicely inside. The menu read well. Unfortunately, we had to wait a long time for our food, perhaps they were short-staffed. We did think it might be because the kitchen is trying to cater for the restaurant customers and juggle doing food for Just Eat orders. Delivery people came in and out of the restaurant quite a lot. The garlic bread was dry and there wasn't a lot in a portion. Don't order the Christmas vegetarian carbonara. It was pasta with a watery sauce, 7 cooked frozen brussells, a few mushrooms and red peppers. The house wine was acidic. Having said that, people seemed to be enjoying their food and we didn't hear any complaints so maybe we were just unlucky that night. We won't return to the restaurant.

Staff really nice & pleasant. This was our first visit and will definitely be returning. Food was lovely and plenty of it. We weren't rushed all. It was a really nice relaxed dinner with very very good staff!

Saban and Jake provided really good service. Nice to speak with both of them. Lunch was amazing. I will come here next time definitely again.

Food excellent, all staff very friendly and helpful.

Food was nice except for the fact that the sauce that was supposed to be with the mozzarella sticks wasn't provided and the the fries were basic skinny french fries compared to the thicker skin-on fries that were advertised.

Ash provided excellent service.

Lovely lunchtime food and Christmas cocktails, with great service from Saban.

rubbish dont waste your money :(

Excellent meal and service by all the staff, especially our waiter Ash good job well done all, we will be back 😁👍

My visit to York Bella Italia has to be the worst experience I have ever had. I've visited a number of these restaurants and they have always met the mark. However, on this occasion, the staff were far from attentive, not friendly or welcoming. As for the food, the starters were cold but edible, and as for the Carbonara, the order was wrong, and we had to wait for a replacement. When it arrived, it was swimming in a pool or what I could only imagine was butter or water. Both mine and my partners carbonara were bland despite adding seasoning.No one checked how our meal was. The restaurant was quiet with not much of an atmosphere, and staff were standing around chatting instead of checking on diners. I wouldn't recommend this Bella Italian as it falls way below the standard of the franchise.

The staff were very friendly and accommodating and the service was very prompt and efficient, especially Saban. We were visiting York and he made the evening extra special with his attentiveness. The food was nice but nothing special.