Zizzi - Chester in Cheshire West and Chester

Thanks to Eleanor for a fab birthday visit to the restaurant today. The food was delicious and the service was excellent. The birthday card was a lovely touch for our 8 year old too

Very nice food. The staff were really friendly and hard working.

The food was average, the staff were amazing 👏

Really nice place great food and friendly staff 👌

Staff were more than accommodating and lovely from start to finish. Thank you

The food was amazing and our waitress Eleanor was very attentive and we had very good chat with her.

Arrival was fine. We ordered our mains with the waitress, she then returned to the table to advise the main ordered wasn't available as there was no mushroom sauce. She then said she would give us time to pick an alternative and come back. She never came back. We then had to attract the attention of another staff member to order. Mains were good. We then ordered a dessert, the new lemon meringue cookie, only to be told that really available either, as they hadn't brought the gas for the blowtorch, so again picked an alternative. Overall, the food was nice, but the service was ok and the fact the selected meal choices weren't available was a disappointment.

The front of house staff were lovely but the food was very poor. My partner ordered breaded chicken fillet with potatoes and green beans but it had to be returned because the beans and potatoes were so hard you could not get a fork in them or chew them. She replaced her meal with Carbonara which was OK. I had sea bass with red pepper, green beans and potatoes. The sea bass was small, overcooked, had little flavour and mushy texture. The beans and potatoes were better than my partner’s but not good with very little flavour and unpleasant texture. The red pepper was OK. Because the potatoes and vegetables were placed under the sea bass, it was as if the steam from the sea bass had condensed onto them so the potatoes had lost any crispness and the whole meal was sitting in a film of water and oil. The food and drink were quite expensive but my partner’s meal was not charged for.

Eleanor was very sweet, food was lovely

Brilliant as always. Gorgeous starters and main and even better when you can use tastecard. Eleanor our waitress was very attentive and made sure we had a lovely evening .

We really like this Zizzi as it’s always warm and welcoming. Today was an ok experience but the chairs at the table we were sitting at were not clean and neither was the surrounding area or floor, salmon was sadly off the menu which 3 of the party of 5 had chosen and we only found this out as we came to order our food, and our food was not hot. We understand sometimes things go wrong and it was not a terrible experience, just not quite the great experience we did usually have. There was only ourselves and 3 other parties in when we arrived. My mum said we’ll go somewhere else next time. I’m sure we will be back at some point but these things can be off-putting.

Our server Eleanor was great. Good pizzas & cocktails

I had a delicious spaghetti dish, the food was excellent. I was served by Eleanor and it was the best service I’ve ever had- I can’t thank Eleanor enough for the lovely evening, thank you!

What a fabulous restaurant, my family and I visited Zizzis tonight, and had the most beautiful meal, service was impeccable, Eleanor our waitress couldn’t do enough for us. Service was quick, with the perfect amount of time between courses. Eleanor was so lovely, and obviously brilliant at her job. The food was delicious, and portions were huge. We will most definitely be returning.

Served by Abbie, great service and very friendly. We ate off the set menu and the starters were the highlight for us, had the mozzarella bomb and the chicken spiedini, both tasted amazing! Mains were okay, beef ragu didn’t have much beef unfortunately, and then had the salted caramel brownie for dessert, it said it was a warm dessert however it was served cold but still tasted delicious as it was

Visited today approx 2pm. Waited to be seated but no staff to be seen anywhere? Waited for a couple of minutes and gave up! Went to the market instead.

Absolutely disgusting would never order or eat out hear again staff are rude food was stone cold and overpriced my dead gran could cook better food and give better service would give less then 1 star of was available

Service was a little slow but over all the food was nice as were the cocktails.

Lovely meal and service from Morgan was exceptional.

Superb as always, thank you for great food and great service.

Great pizza and Katie gives great marathon recovery advice…

Table booked for 8pm for 9 people. Arrived to be told table not ready, could split the group up onto 2 different tables, including 5 people on a table of four. 2 of the group left to eat elsewhere. Had to wait 40 minutes for starters, waiter was great rest was awful

Food and service was excellent. Thank you to Katie for being so attentive.

Really tasty food, server was very helpful and friendly. It is was an empty Thursday evening but still a lovely place for supper

Katie, was incredible! Looked after us really well.

Our food was really lovely, and we were served Em.C and Silva who looked after us very well

We chose Zizzi as one of our party is celiac and the information looked great on the website. But when we asked about the GF menu, instead she was given a folder and told to find the information herself. Our starters were far too salty and cold. Nobody came to ask how our food was. When our plates were eventually taken, we told the staff. Our mains came and both pasta dishes were drenched in salt and the macaroni cheese was hard and bone dry. We sat for 40 minutes with our plates in front of us and had to ask for them to be taken away-by this time we’d decided not to order the dessert of the 3 course meal. The toilets were disgusting and looked like they hadn’t been cleaned in weeks. This is a relatively new restaurant in Chester-I’m baffled how things are that bad so soon.

Friendly staff, good food, good location

Terrible, from start to the end. Very disappointing visit - from is waiting 5 mins at front to be greeted and being ignored, to cold food, no service check, no salt or parmesan offered, no further drinks offered, being left with dirty starter plates while being served the main food ... to not knowing who is the Zizzi staff and people running like lunatics and nobody actually didn't care if we enjoyed the visit. Never again! Dirty toilets and floor all over the restaurant!

Terrible, from start to the end. Very disappointing visit - from is waiting 5 mins at front to be greeted and being ignored, to cold food, no service check, no salt or parmesan offered, no further drinks offered, being left with dirty starter plates while being served the main food ... to not knowing who is the Zizzi staff and people running like lunatics and nobody actually didn't care if we enjoyed the visit. Never again! Dirty toilets and floor all over the restaurant!

Salmon and pesto risotto was delicious and our server, Grace, was charming and attentive. The baked cheesecake was the best I’ve had in a long time.

Service slow although restaurant not busy ; more focused on deliveroo etc.

Service was excellent staff were lovely. Place was nice and clean.

Katie was lovely and friendly. Food was delicious as always and appreciate the free starter from the Zillionaires club! Will be back!

Went for a quick bite , kids and adult enjoyed the pizza. Good and attentive service.

Katie our server was lovely. Food was nice but not amazing.

Grace was a lovely hostess! My salad was a little disappointing and cold but fine. Friends food was fab!

had a really lovely meal, dessert was very very nice! service was really good when we came into the restaurant, and we received our mains and drinks quickly. unfortunately, as the restaurant got busier we felt a little bit forgotten about, and had to wait quite a while for our plates to be taken away, to order desserts and to get the bill, and we only got this after we asked for each of these things. the first half of our meal was lovely, but would’ve been 5 stars had we received the same service the whole way through our meal

Told to get a drink at bar and table would be ready in 10 minutes. Stood at bar for 10 minutes but no one was serving any drinks and no one gave updates on table so walked out after 15 minutes, I appreciate it was busy but speak to your customers.

Jess our server was fantastic! And the service is really good in general but what lets this place down is the food. It is really nice but for the price there’s no real wow factor or complex flavours. The atmosphere was also a bit dead but for a standard night out you can’t go wrong for a nice Italian.

Food was alright, Silva was a great host and atmosphere was nice

Lovely service from Katie and a nice atmosphere. Had chorizo carbonara which was very nice.

Went with a group of friends and the food was amazing as it always was. The service was incredibly friendly with us having allergens and the music while eating was enjoyable.

Brilliant time, very accommodating to my gluten allergy, excellent service from Silva and gorgeous food!

Lovely food and attentive service from Morgan. Thanks

Morgan did an amazing service, she was very polite, friendly and always looking after the clients!

I got the pizza and it was very nice. The atmosphere was really nice also the waitress Morgan was nice and she always checked on our table to make sure we where probably attended to in overall good service and food

Fabulous service from Katie. Friendly and efficient. Lovely food. We both had the bolognaise. I thanked the chef who was called Em.

I am a regular orderer of this dish, this time sadly there was very little sauce, the pasta was tough and the bacon was burnt and only three bits of the ham was included.

I'm surprised by some other reviews, as I eat here often. The restaurant was quiet for a bank holiday, so I had expected a little more attention from the waitress, but she may have been having a bad day. The food was delicious, and we were otherwise well looked after. I highly recommend the garlic bread with caramelised onions and the spaghetti bolognese.

Very well looked after, delicious food.

First time having lunch here and it will probably be my last....we opted for the Six Layered Lasagne to be given a round dish with 2 layers at the most. No atmosphere, bland food and an average glass of Sauvignon Blanc. Seriously, I have had better lasagne from Tesco!

Customer service was excellent, food was served quickly and the food itself was very good enjoyed by all the family.

Polite, helpful staff. Speedy service. Pleasant dining environment. Convenient location for access to cathedral, other places of interest, shops.

We three adults arrived for lunch on Monday, restaurant was quiet, but we were seated on a table in a corner right next to a couple with a baby and a toddler very audibly watching cartoons on a phone. The server said she would be back to get our drinks order when we had settled in, she went off to complete a food delivery, we could see her loading the delivery in to a bag, We thought she would come back to us after that and we'd ask to move to a quieter table but no sign so after 15 minutes we left as no one seemed keen to serve us and it did not give us a good feeling about eating there. I'd suggest that customers be given a bit of a choice of tables when there is availability. It's a pity as I've been to other Zizzi's which have be nice.

Great food, great service and lovely staff well worth a visit.

Venue and Service from staff was excellent, food was OK but considering how much it all cost we could get a lot more for the same quality food & drinks.

Excellent restaurant lovely location fantastic food friendly staff great service well recommended

The restaurant is in an excellent location, very easy to access. Bright and modern decor; the staff were very attentive and friendly. The food was delicious and filling. Would definitely recommend to family and friends.

Absolutely fantastic meal, staff, restaurant, atmosphere were amazing and the food was first class, I would highly recommend and we will be back 😁

Great place to eat. Friendly staff great atmosphere and the food was delicious.

Beautiful restaurant, brilliant staff but slightly lackluster food and the chef made 2/4 dishes incorrectly with missing ingredients and one avocado slice in an avocado salad 😰 Not super impressed but overall was still an alright experience.

Service was good. Food OK - bit disappointed with Wagu meatballs and Aribacha sauce - no real flavour in meatballs or sauce. Waitress was kind enough to bring some chilli oil and chilli flakes, but certainly not great.

There were 6 of us on a family trip to Chester and out for a meal on a Saturday evening - we hadn’t pre booked anything. After popping into a couple of restaurants who couldn’t accommodate walk ins Emily from Zizzi came to our rescue. She said she’d have the table ready in 20 mins, so we had a drink nearby until the appointed time. She had a lovely table ready in the window, and was friendly and smiley throughout, dealing with a food intolerance with no fuss. Food and drink was great. The other staff were also helpful and all in all helped us to have a really enjoyable meal!

Fantastic service , great food we had a delightful evening 😊

Emily was amazing! She was so kind and lovely! 5 stars to her!!!!!

Calamari was not fresh, and coating floury. Garlic bomb was just a big chunk of dough with nowhere near the amount of cheese on it like in the menu pic. Both starters came out in no more than 3 minutes which says it all that it’s not freshly made. The chicken in the calzone was definitely not torn and didn’t appear fresh either, it was more like rubbery chunks. And the rest of the ingredients (filling) was not cooked. The pizza had far too much caramelised onions on it and it was gathered all in one place, leaving me to spread it all around the pizza myself. The other toppings were sparse with no more than 5- 10 pine nuts and 3 basil leaves. Overall, naff quality and sickly. I can cook better at home. When we got there we had two rewards for two free starters on the zillionaires app. The waiter didn’t seem to know much about it which made us both embarrassed to have to explain. The overall atmosphere was awkwardly quiet. We’ve had better at independent Italian restaurants, and cheaper too. Will not return.

The guy who served us was so lovely, helpful and funny. Excellent service makes great food taste so much better. Thank you.

The food was amazing and the staff were friendly. The only issue was with dessert some people in our group waited a very long time and some people didn't end up with exactly what they had ordered. Other than that we will definitely be back to the Chester restaurant very soon

I’ve ordered from here before and it was fab but today the potion sizes are stingy

Ordered calzone polo chicken and spinach and a classic pinoli goats cheese pizza. We were then told they had no goats cheese and could we reselect. but we decided to have the same but with a hard different cheese. When the food was served that pizza came cold and I had to send it back and wait to be re done. Iust say however that the person who served us and I guess it was the manager who swopped our pizza were very nice and obliging. Experience was good and the food delicious but let down by the food issues.

Great find, new Zizzi tucked away next to the indoor Market. We went out early evening on a Monday when the market was shut. Friendly staff, Zizzi's cater for food allergies really well and plenty of choice. Service was excellent, food was very good, and restaurant decor/atmosphere was pleasant. One of the best chains at the moment.

Was charged for garlic bread that was suppose to be free when spending £20

Dined in. Great menu choice. Recommend the main courses- Pork Belly and the 6 layered Lasagne. Superb.

Food and service excellent but spent almost all the visit trying to set up the club everything I tried didn’t work so gave up and tried at home, email verification, password set, but no matter what would not accept details, eventually login via Google but why should I have two emails on account, spoilt the point of having your club if not able to use the original email….why advertise something which won’t allow you to set up while in the restaurant

Ordered rolled pork belly with green beans (wasn’t rolled atall more like stamped on) and potatoes plate was filled with watery green beans pork belly portion was tiny, my partner ordered the pollo pasta (zizi favourite) and it was absolutely drowning in grease, very disappointed for the price paid but never the less praise the Lord as we are thankful for food👌

The most dismal pasta dishes we’ve both had. Extremely overpriced for what it was. Lacking in sauce, flavour & ingredients in general. One staff member who initially served us was quite good. The staff who I had to go ask for the bill, ignored me for a while and showed they clearly don’t want to work in customer service. It was the “go away” vibe. Just give me my bill so I can leave please. Definitely won’t be returning. Wish I read the reviews first.

Both our dishes were honestly dismal. Lacking in sauce, ingredients and flavour. Didn’t taste fresh. Took far too long to get the bill as well. Won’t be returning. Extremely overpriced for the low quality food.

Very welcoming staff, we asked for some adjustments to the menu which were no trouble at all, and the food was great. Good location and restaurant seemed fresh and clean.

Amazing staff, lovely foods and huge portions. Worth it for every penny. Fav place in Chester 👍🏻

Food was absolutely delicious. Highly recommend the pizza and garlic bread.

The food was amazing as was the service. Would definately visit again

Great surprise to know Zizzi in Chester. Amazing italian food. Cordiality and care of the staff.

Not impressed to have paid £56 for chicken and avocado salad with 5 small pieces of chicken, one tiny piece of pancetta, tomatoes, small slice of avocado and lettuce leaves, very little dressing and not sure if the cheese was even on there, a beef pasta dish, very bland, a side salad, for £4.50 for just lettuce and dressing, carbonara with 2 slices of pancetta - will not be ordering again

Excellent food & service. Will return.

Disappointed the chicken pasta meal with red pesto was very dry. Had this many times in previous Zizzi, so able to make a comparison. Not a good experience this time

Went here for lunch today afternoon and my server Kai was friendly , smiley and attentive thanks for a great experience come again soon 🙂

Been a regular here for over a year. Never disappointed. Using the Zizzi loyalty app. gets you plenty of offers.

We had lunch at Zizzi in Chester very friendly staff food was good and nice atmosphere in restaurant

First visit after being recommended by friends on a visit. Food was really tasty,well cooked. Friend had special dietary requirements that went wrong but manager came over and sorted things. Very busy on our visit so had to wait a bit for service so ploughed through drinks menu whilst waited. On the whole a good place to eat an drink

Excellent and the host was lovely

Service was amazing and food was really nice!

Food was delicious, staff were very friendly and accommodating. Making my wife and her guide dog very welcome. Thanks

Service was excellent! food good, but value for money has gone down as portion sizes were incredibly smaller than they used to be and prices have increased considerably too! So we won't be visiting again unfortunately.

Lovely waitress and excellent food!

awful food and staff is not friendly

We visited Zizzi Chester, the food and staff were faultless, would definetely visit again.

Excellent food, service and atmosphere.

Brilliant service in a lovely environment, and great service from Eleanor!!

Lovely meal and dining experience. Great atmosphere and decor.