Zizzi - Chester in Cheshire West and Chester

Was easy to walk in with no booking and get a table Waitress was very good and efficient. White wine was not served chilled as apparently not put in the fridge soon enough. We were given a glass of ice cubes which we put into the wine bucket in a somewhat half - hearted attempt to cool the bottle. Was not going to put ice cubes in the wine glass as probably suggested. We ordered the 3 course option on the menu. My beef pasta whilst reasonably palatable was somewhat dry and singed around the edges as if left under the hotplate too long. With hindsight perhaps should have sent it back Starter and dessert were very tasty and better presented.

Great food and fantastic,welcoming service from Ellie.

Lovely funny and friendly Geordie waiter

Had a table booked this evening at 6pm with theatre tickets at 8. Thought 2 hours would be plenty of time to enjoy potentially a 3 course dinner. We had ordered by 6.15pm. Our starter which was a sharing board didn't come out till 6.50pm despite the restaurant being less than half full. At this point we knew dessert would be out of the question and asked if our mains could come out ASAP rather than waiting for our starter to be cleared. By 7.20pm we still hadn't had our mains which consisted of 2 salads, a child's cheese pasta and a portion of fries so not exactly complicated! We asked a waitress how our mains would be saying we had tickets at 8. They finally arrived at 7.35pm meaning we had little time to enjoy them and it was a rush to eat them. Not once did a waitress ask how our food was nor if we wanted extra drinks. My daughter had the bambino menu at a set 3 courses for £8.50 but we didn't have time for her to get her dessert and when we queried this with the bill we were told the price couldn't be altered. Very disappointing service and a ridiculous wait for food. There was a constant stream of delivery drivers picking up take out food so obviously this was impacting in house service.

Ellie and Jack were attentive and despite being rushed off their feet completely charming; a total credit

We visited here on a busy Saturday afternoon and there seemed to only be two members of staff around. Service was really slow, the next table walked out. Waited ages to even order drinks which then came at same time as main meals. Would have had dessert but no one offered us the menu or asked if we wanted anything else. Wouldn’t return.

Ellie and Jack were amazing! Very friendly and attentive :) Can’t wait to come again soon ⭐️

We had a lovely meal. Emily at Zizzi’s Chester was amazing she made us feel so welcome. Nothing was too much trouble. She was amazing at her job. Very smiley, friendly and totally professional. Thank you Emily we will definitely be back soon. All the best regards Jan & Dave

The food was delicious and catered to gluten free! Ellie was lovely and couldn’t do enough for us! :-)

Ellie was fabulous, her energy is great and the food was lush too

Excellent service and food as always . Ellie was very helpful and friendly .

The lady greeting us was lovely. It smelt like a spa in here. Great food great music and relaxing meal

Absolutely fantastic meal. Food was amazing - enjoyed absolutely all food. Service was fantastic, our server pavlina went above and beyond and made the biggest positive impact on our meal.

Helpful friendly service from Ellie and all the staff at Zizzis Chester. Great food!

Zara looked after us so well, she was attentive, thoughtful and approachable. Dealt with conflict around us very well. Great food and vibe. Thanks a million x

Mountain of tomatoes on bruschetta and not enough bread and onion. Food rushed. Waitress really friendly and considerate

Lovely meal, food was great, excellent service. Our waitress Zara went above and beyond to make it an enjoyable experience for our little girl

Great food, tried a few starter options. Served hot and in a timely manner. Our server Emily was polite and friendly, creating a warm welcoming atmosphere. Would definitely recommend to friends and family and will be coming back soon!

We both ordered pizza, which was delicious, our server was Emily who was lovely and nothing was too much trouble, would definitely call in again.

Really good food. Served by Ellie who was really welcoming and helpful!

Ellie was lovely, and went out of her way to accommodate us and our two children on our first outing as a family of 4 :)

Very slow service in a very quiet restaurant with no explanation. Otherwise, great food, reasonable price using taste card, lovely staff!

I visited this restaurant last week and had a wonderful dining experience with my dad, a huge thank you to Pavlina who provided us with excellent service she is a real credit to the restaurant. The food was great and a huge thank you to the chefs and all of the other staff, i will definitely return again.

First table in for lunch - took an eternity to have our order taken with the female manager and male server just talking behind the bar and not taking any notice. Drinks sat on the bar for ages before being brought over at the same time as our food - restaurant was not busy. Food was mediocre, lacked flavour, kids meal was stone cold and no check back on our table to make sure everything was okay. Overall really poor experience, felt sorry for male server doing everything with female manager just stood around and not helping. Service and food below standard, would not recommend.

Nice welcome, all good. Situated in a quieter part of town. Good friendly chat and food serviced promptly. Toilets clean. Would recommend.

Average service and food. Wasn’t impressed with the mains not coming at same time - we waited a while for the pizzas and my daughter’s pasta had already arrived. Wouldn’t return back in a hurry!

Ellie, our server, was so efficient and friendly. Had a great time.

Fab food and great staff. Really on point and ran the floor with great control. Elanor was a delight.

Ellie was so kind and helpful to us for our friends birthday and she was so lovely to us and made us feel really welcome

tiny piece of cheesecake for £8,the picture is very misleading,do not order!

Had a great time, food was excellent and staff were very kind

Came for lunch . Had a amazing time . Best meatball pasta I have ever eaten 😍

Served by Abbie and she was extraordinary friendly, had thorough knowledge and advice surrounding the menu, and provided overall brilliant service.

Chester city centre, lunchtime ìn the Market restaurant. Quick seating and drink order, reasonable wait for food. Really quite quiet, 4 or 5 tables occupied. Calzone OK. Linguinie was disappointing. Far to many chilli's, thin sauce so could not roll up the pasta on your fork or taste much. Why Di they ask if everything is OK after 2 minutes? You know they are being polite, but servers have no power to change anything and get chef or boss agro if they try

Great food and service from Zara.

Today's visit was great. My birthday meal was spot on, delicious sea bass. Emily was kind and pleasant and made our expierence so much nicer. Thank you

Not a busy place on a Tuesday night but service and quality of food was spot on . Had a free birthday main as I used the app , it's worth registering to get some free perks .

The food service was prompt, the quality of the good was very good, we visited on a Monday so it was quiet but friendly

Came in for some dinner with my partner and Zara was so lovely. She was very attentive and gave some great recommendations :)

Restaurant was busy and seemed understaffed. We waited over half an hour from ordering to food arriving. All the staff were working hard and didn't stop. Eleanor was particularly smiley and efficient. Our table was by the door on the higher level by the welome desk. It was extremely draughty every time someone oened the door to come in. Please consider putting a screen against the balustrade. We hung a coat over it and it did make a difference. Great choice on the menu. Food was tasty and hot, we had carbonara, vegan rainbow lasagne, mixed leaf salad and sweet potato fries. No peppermint tea available though. Used Tesco vouchers to pay for most of our bill, so we considered it good value.

We had a lovely meal in the Chester Zizzi after a visit to the Picturehouse this evening. Our server Pav was a fantastic host, and we all really enjoyed our meals! Definitely visit again!

Unfortunately only one server for whole restaurant. Food didn't arrive at same time and daughters gluten free pizza was cold. Request for sauce was ignored. Not impressed at these prices

We reserved a table but still had to wait when we got there. Was sat there for 20 minutes before a server came to take our order as we couldn't do it online because the table was locked. It took over an hour and a half to receive our mains..... and the Bolognese was cold! Would have given 0 stars but the garlic bombe was really nice

Typical British chain restaurant. NO STAFF. As a consequence we waited ages to get drinks, ages to get food, ages to get plates cleared, ages to order a second drink and desert. NOT THE STAFFS FAULT. THE OWNERS FAULT. The place was freezing cold. My Mrs sat and ate with her jacket on. Food was average at best. Bland nonsense with no substance. Cocktails were alright. Wine was OK. The place was clean. Staff were friendly. Two courses and three drinks for 2 people was the neck end of £90. Absolute Joke. No wonder Chester is looking down at heel these days.

Slow service, food cold when came out. Waited 20 minutes just to get served with a drink and food order taken, and then another 40 minutes for mains to arrive which were cold. Waitress was nice but too understaffed, 2 wait staff for all restaurant on a Saturday. Spoke with senior staff who was apologetic and handled issue well but unfortunately would not return. Very clued up on allergies and were accommodating .

2 hr wait for 2 pizzas and it wasn't even busy. The kitchen had no order Food left to go cold not asking for service to serve. Drinks knocked off bill but will not return

Had a lovely lunch, great food, great value great staff. Brilliant.

Had an amazing experience here, thanks to our wonderful waitress, Eleanor. She was friendly, attentive, and incredibly knowledgeable about the menu. Her recommendations were spot-on, and her service really made the meal. She went above and beyond to ensure we had a great time. Highly recommend visiting, especially if you get Eleanor as your server!

Burned toa crisp pizza very little topping despite ordering extra cheese. No sign of tomato

Food was okay. Great service. A little quiet on a week day.

Jack made the night for us, always avoided the chain but was pleasantly surprised, food was really good!

Nice place but plants smell way too strong. Waitress was amazing

Food was really good, service was great, Eleanor was really helpful! Would definitely go back.

been waiting for an hour and a half for our food and staff are rude do not recommend

Luisa was great! Really friendly and accommodating!

Excellent service from Zara very polite and courteous😁

Great food, exceptional service.

Great service from Eleanor and a lovely pizza

Great as always Food fresh and tasty Servers were attentive and polite

Zara was lovely and attentive polite and got everything we needed 5* stars

Went for birthday meal x Eleanor had made a real good effort on our table even giving me a birthday card was so nice and she was friendly and helpful. James who brought our meals was a lovely guy smiling and attentive. Both a real asset to the place x will defo go back again the garlic bombs are a taste sensation lovely afternoon had.

We didn't have lunch as the waiting time was over 1 hour from sitting down to getting our food. The last time we went all food was prepared with very bad quality. We have been coming here very often, about twice a month at least and food has always being very good, the same as the service. Something changed about a month ago and now it all looks quite poor, from food to service. I don't know if we will give it any other chance in the short term....

Luisa was excellent, she really genuinely cared about serving us and made helpful recommendations from the menu. Outstanding customer service throughout.

A wonderful place to dine, if you want a light bite for lunch or an evening meal with friends or family!! Music fits the tone of the restaurant and the new decor looks really warm and cosy. Service was outstanding, felt welcomed immediately, and the server kept checking if I needed anything or if the food was okay. I ate the lasagne which came out very quickly and was piping hot. For this visit I have no faults to give. If you want service like this I suggest going at around 4pm! My server was Brooke!

We had a lovely server called Brooke. She was so helpful and attentive. Many thanks for looking after us so well Brooke.

Had a lovely meal with a friend and our server Brooke was amazing :) made our day

This is the second time we have been, we had Brooke serve us yesterday and it was genuinely the best service we’ve ever received, lovely friendly and when I was feeling ill they helped accommodate me with having a new dish with no fuss, amazing place would recommend to anyone in the area or on holiday here

We were met by Em and shown to our table, we were starving so asked to order our drinks & starter right away , we had the mozzarella bomb so share, Waw mains were carbonara but a spicy one, absolutely loved it and my husband had spicy chicken pasta. The food was absolutely delicious but the service was AMAZING, Zara was our server, polite friendly and nothing was too much. Thank you for making what was a difficult and stressful day to an enjoyable one. Will be back soon , Diolch

Ellie was a fabulous server food was good and quick would come again

Vegan pizza was covered in dairy cheese instead of vegan cheese, and literally half of the order was missing.

Had a lovely meal here and the waiter Eleanor was super nice and did her best to accommodate my food intolerance. Being on keto is a pain but this salmon and avocado salad was delicious (the avocado was sadly missing but they added extra greens for me), I really recommend it!

The super zucca salad was absolutely awful. It was just a bowl full of green and purple lettuce and some sweet potato with some balsamic glaze. No chilli humus, peppers, grains or anything else and the lettuce was pretty grim looking. Pizzas were ok

Our server was amazing unfortunately the chef swearing every time an order came in or something went wrong made the atmosphere awful! I wouldn’t mind if it was just but there were 3 tables! The food wasn’t fantastic such a shame! I did make our server aware when we left what was happening with the chef she said she would make the manager aware

Silva was an exceptional member of your staff. Polite and attentive. For this reason we will come again. Food super too.

We recently dined at Zizzi and unfortunately had a very poor experience. Service was incredibly slow, and despite ordering a starter, main, and dessert, we encountered several issues. Firstly, we were informed that some of the dishes we had chosen were unavailable due to missing ingredients. This was extremely frustrating as we had already waited a considerable amount of time for our order to be taken. Secondly, we were overcharged for a drink we did not order. When we brought this to the attention of the server, we were told they could not issue a refund and that we would need to contact their head office. I contacted the head office almost two months ago, but have yet to receive any resolution. This lack of response and the initial poor service have left me extremely disappointed. I strongly advise against dining at this particular Zizzi location. There are many other restaurants in the area that offer a far superior dining experience.

I booked a table of 8 for New Year’s Eve. The whole experience was utterly appalling. They had a single chef working in the open kitchen and it was clear that they were not able to cope with the volume of orders coming in. The food and drinks took ages to arrive. Most of the food was cold on arrival. Half of the pizzas were burnt and inedible. The food all arrived at different times. The first 3 of our group had finished their food before anyone else got theirs. The last got his pizza only after the other 7 had finished eating. We had to skip the desserts, even though some of us ordered from a fixed price three course menu, because the first 2 courses took over 2 hours. I felt so sorry for the staff as this seemed to be a total failure to staff the restaurant properly on such a busy night. I cannot think of any reason why I will ever have cause to go into a Zizzi restaurant again after this terrible experience! Our waitress adjusted the bill to reflect how bad this was. This is the first time I have ever asked for a reduction on a restaurant bill.

We came in on New Year’s Day without a booking, the service was great, super family friendly and fast despite being short staffed. The perfect location for families with young children. Great food too, thank you.

As per previous reviews and the experiences of other diners we found that there were 'not enough' front of house staff to cope with about only 20% of covers in the restaurant as it started to become busier approx 4:30pm onwards. Seated promptly but then waited over 25 mins for our drinks order to arrive at our table. Only two waiting on staff......... Our food order was taken but my wife's Lasagne main was forgotten about and didn't arrive with other main and side orders .......Sweet potato fries arrived barely warm to the table. After an upfront apology from the manager at our table we had to wait for the Lasagne and replacement fries. We were told these would both be deducted from our bill (which they were) and we were offered another drink FOC as a sincere apology from the manager. Gratefully accepted... Please take on board the negatives amongst all reviews for Zizzi Chester as you have a nice restaurant and food is good standard. Just need service to improve with additional front of house staff??

I was served by a lovely waitress named Brooke, she was extremely friendly, she ensured we had everything we needed, and let us take our time selecting our meals. The service was fast and atmosphere was very upbeat. We couldn’t of asked for a better experience and waitress

Had an amazing time last night, good food and really good vibe, we were served by Brooke who was really helpful and had a great attitude definitely made a difference to our experience

Was served by a lovely girl called Brooke, very helpful, friendly. Food was lovely, came out quickly too, would happily return here

Just popped in for a few drinks with a friend not having been here before but had such a good time. Drinks were great, atmosphere was a vibe, and our server Brooke was so lovely and attentive. Will definitely be back!

Just go elsewhere - service is very slow and food quality is as good as what you could make at home

Despite the restaurant not being busy, the staff were overwhelmed and the wait time was excessive. Took forever to order, pasta came out cold as it was sat on the side for ages, I was given dirty cutlery and trying to ger dessert menus took nearly 20mins. What a shame

Horrible service.... Better not to visit unless you want to starve to death... 3 service staff are not able to manage 4 tables. We were waiting for 10 minutes to get a table... No one came to our table for another 30 minutes then we decided to walk out and went to pizza express. Pizza express was lovely. We got served like immediately.

Best Italian chain by a long way! The Chester restaurant has great decor, delicious food and competent and polite staff!

Very good food , server Jack was amazing!

Lovely food, well worth the money. Even sent me a free pasta dish which was very sweet of them!

Went in for a quick bite to eat! Iffat couldn't do enough for us. Service was brilliant, very attentive staff. And food was lovely too :)

Slow, cold food and poor. Visited with friends this weekend. Took 15 minuets to get sat down from the door when we had booked prior. A further 20 minuets to take a drinks order to be told nearly every wine we wanted was out of stock. Food arrived after being in the resultant about an hour 15. Never asked more drinks, starters were all really good however not worth the wait. We ordered the Christmas 3 courses. Waited another hour for our mains, 2 pastas arrived cold and one not at all as we were told it was burnt. Had to wait 20 minuets for the replacements while the rest of us had to eat. So disappointed none of us could eat together. No apology for this. Ended up cancelling our desserts due to how long we’d already been in there and the incompetence. Would avoid and wouldn’t visit another.

Service poor. Restaurant wasn't very clean. Food took to long to arrive. Was served something that was meant to be spagetti carbonara. It got sent back but had no apologies from management. Servers looked lost and didn't seem to know what they where doing. Tried to charge for meal that got sent back and asked for tip when paying.

Having gone for a meal with six friends we ordered food the five people I was with got there food mine didn't arrive after waiting 10 minutes I called the manager over she said sorry I will go get it after another 10 minute wait it arrived it was absolutely discusting all the spaghetti was stuck together and it was basically just tinned tomatoes with no meat in at all they them sent me another little dish and that was just tomatoes as well the manager even told me the had had other complaints about it that day ,gave me a free drink and didn't charge me for the so called spaghetti won't be going again

Iffat was a lovely server. Service was fast, food was ideal and it was clean inside the building

Excellent service. Greeted by manager as soon as we walked through the door. We had Jack as our server. He was genuinely amazing! Food was perfect, beyond expectation! Definitely will be returning.

Great lunch after Christmas Markets We where looking for somewhere to have a bit of a treat after an afternoon in Chester shopping, we decided to give Zizzi a try and so glad we did , very pleasant service with a great atmosphere and delicious food , we had a bottle of wine to share , only complaint was it was a little warm , but on request they soon gave us some ice to chill it

Absolutely disgusted with this place. The service was awful. Group of 8, all our meals arrived separate times and was average at best, took them over hour and half to serve us one course and one round of drinks. Overcharged one of the couples and set up a refund after we queried it, and it hasn't gone through to their bank. Stay away at all costs!

Service on arrival was really good, welcoming and friendly by our server Em C. Our food and drinks order was taken quickly but we did have a wait for our food. When it did arrive it was only warm which was disappointing. However it was still very nice. We went for just a starter and dessert which was just the right amount. Not too filling. Would recommend the Basil Arancini and Raspberry cheesecake. The mocktails were nice too. All in all a good experience 😊

Order never arrived and they marked it as delivered !

Great food and great service. Thanks Iffat. I’ll be back soon.

Absolutely amazing fresh food with a lovely ,relaxed atmosphere and quick service too! The garlic bread was to die for, by far the best Italian restaurant I have ever been to.