Bella Italia Cheshire Oaks in Cheshire West and Chester

Took my mum for birthday here today, the food was amazing, so delicious, the service was great, thank you!

Food excellent,Unfortunately Card payment only👎

Rushed staff it took 2hours till are food came and we found 3 strips of hair in are food.

Lovely food and good service would recommend 👌

Cracking place, great food, great atmosphere.sign up to the newsletter and get some discount too .

Very lovely dinner, me and my partner have been twice recently and really enjoyed the food. Served by Anna Maria both times who was excellent and very enthusiastic.

Extensive menu. Pricey. King prawns spaghetti was lovely. Staff were great especially Anna Maria

Took wife for birthday meal only 4 tables with other diners. So was quiet. Food was nice. No atmosphere as it was early evening

Card only is annoying when you should be able to have the choice to pay cash. Food is good

Great restaurant, food very good and filling. The service was very nice and understanding for people like me (who didn't know the language). Pati, the bartender, is always smiling behind the bar. I recommend visiting this place.

One of our party had special dietary needs nothing was to much trouble.

dry and burnt chicken a joke for 15 pound!

Service is always spot on. Good food in a lovely ambient atmosphere.

Very good Italian restaurant in the area for Italian cuisine lover

Really lovely food, highly recommend and will definitely return

Waited 15 mins sat down outside to be ignored 3 times when they came outside. Terrible 1st impression. Left as wondered how long we would have been sat waiting and then the wait for food. Not even busy!

The food was delicious and service great, what more could you ask for.

Meal took nearly two hours to arrive and was stone cold. Chicken burger was chewy. Very poor quality. Very disappointed with the whole experience. Would expect a full refund.

Been coming to Prezzo for many years in Chester and Leeds and although service is good the food is going downhill - Prices too high and quality of food and portion size reduced. The Pizzas are smaller and less toppings and rather sad looking Wife had Lasagne that was bland and at 16 quid for a small rectangle of food with no side salad is ridiculous - We had possibly the driest cheesecake with little flavour - Will be going to Pizza Express in future very disappointing

Nearly an hour late and the food wasn’t like warm, it was stone cold. Reheated but pasta become dry and garlic bread was rock solid

Another good gluten-free and other-things-free option: courgette & olive pizza😁

Absolutely amazing food, good selection for vegetarians. Was hot and well presented. Good portion for starters, bear that in mind when ordering the main. Service was very slow..... Food arrived before the drinks, and that was after a near 20 minute wait before taking our order. There was only 3 staff on with the place 2/3's full. So there was a lot to do. More staff needed. Also they cant alter much in the menu when ordering, we wanted to remove some items that came with the dessert (cream) but was told that couldn't be done, it comes as a set dish, so check the menu it may limit what you want to order. The atmosphere was ok, little bit dark and the tables are quite close. But all in all a good place for nice food, would definitely go again, hopefully with improved table service.

Visit got off to a rocky start when our drinks had been sat on the bar for 10 minutes. After going over to the bar we were then served by a lovely guy called Jack who couldn’t do enough for us. His customer service was exceptional, really genuinely pleasant and not forced. Later found out he was a chef, he is a true credit to the restaurant.

Arrived still hot, good quality food bit seemed like a smaller portion .

Lovely staff very kind and friendly but HORRIBLE food! Tasteless and super boring. Honestly it was the opposite of how the menu described it. Drinks are madly overpriced. Wouldn't recommend.

Great tasting food. Reasonable prices

Really good experience. Told the waitress we only had till a certain time, we were out by that time. Perfect. Food was really good.

The food was really bad starter and main. We have visited here quite regularly the staff are very friendly it’s a shame the food has gone downhill. We visited on the 22nd of February and I left a survey no one even bothered to reply we will not be coming back.

Good restaurant, lovely staff and great gluten free options.

Went to Prezzo, ordered two set menu regular pepperoni meals two drinks, one additional drink, one crab and lobster ravioli, large chicken and pepper pizza and a salmon pasta. Large pizza and regular is the same size but stretched and even less meat than the regular but paid extra. Salmon pasta tastes bland. Service wasn’t great as when we put and order through and wanted to add an extra starter. The waitress said that the order has just been put through with attitude. The pizzas we had to cut ourselves. After the bill came the pricing were not right as the set menu included drinks but they charged extra. The phone rang constantly and no one answered the phone so don’t call the restaurant they won’t pick up even though there were only 7-8 tables.

I paid for 4 pots of cheese and they didn’t come. My food was cold.

Enjoyed a lovely meal here. Staff very good. Will visit Prezzo again.

Food is average and staff are friendly but Jesus Christ, the prices don’t even make sense. How is a single bottle (330ml) of beer nearly £7? I understand it’ll be more expensive at a restaurant but we’re not in London. Madness. The garlic bread was half a 9” pizza size, I was wondering where the other half was. It’s not like it’s a fancy establishment (staff weren’t in uniform so all seemed a bit random) so I just felt a bit mugged off in all honesty. Not good value for money at all so I wouldn’t recommend. Just go to Nando’s next door guys you’ll leave a lot more satisfied

Always enjoy this Prezzo. Light, airy, clean, good service and food!

Food was lovely but very expensive if you're paying, we used Tesco vouchers. £8 for a small piece of Cheesy garlic bread nearly 18 pound for a small lasagna no wonder their struggling.

Food took over two hours to arrive and was cold. Had to be heated and went chewy. Very poor service.

Great food and service and well worth a visit

Food was nice, waited ages for first drinks. Long waits between courses. When our mains arrived, they hadnt even cleared the table from our starters.. Could do a lot better. It was busy but I go to a lot of bigger restaurants when it's busy and have far better service. Needs a lot of improvement..

We had wonderful times over here with good drinks delicious food and watering desserts. We had complete food from starters till dessert its best time. Our Server Jess took great care of yourself. Well our daughter loved the tricks while dessert was brought to our table… all the best whole team for Christmas👍👍

I have always eaten in this restaurant a long time but unfortunately this time things just went so wrong .. i have always complimented the very attentive staff who have always gone the extra mile to make sure we have been looked after but this time unfortunately it just wasn't the same .im not sure if it's because of new staffing but little things mount up and then the whole evening just feels spoilt . Firstly my favourite pizza calzone has been changed on the menu and mis communication or so it was put down to ruined my meal ...I wanted the veggy option with pepperoni and chicken but when I got my pizza it contained mushrooms and warm rocket which I would never had ordered in a pizza and a pot of cold salsa which used to be served hot so you could pour it over your pizza ...it used to be delicious but no not this time apparently its now served cold ...but who wants a cold salsa to do what with ?eat it with salad ?...im sorry but this has changed for the worst ....the waitress looked defensive when we tried to explain to her the pizza was wrong and said oh you deal with this to another waitress in front of us to the waitress in charge who was really pleasant and offered me another one but to be honest it would have meant my friends meal would have been cold by the time we had got it plus I had eaten enough of it looking for my chicken and pepperoni so no we didn't want that.......then twice we had to ask for the French fries we ordered ..to two different waitresses.they came at the end of the meal ..it was just a catastrophe these things ruin a meal which you have looked forward to ....the senior waitress offered take my pizza off the billl and the late fries ...which we thought was kind of her but the meal just wasn't right at all ....then the next thing ....a lady from behind the bar came over to us explaining why the other waitress was taking a long time with my phone at the till it was because the till had not taken off our bill that we had paid ???....so many things going wrong ruined our night ...then i went to the toilet and the same waitress who was defensive was in there cleaning and said oh im cleaning the toilet so I will leave all my cleaning things in there ...it goes on and on ....we decided to stay for a desert thinking nothing will go wrong here ....but when we asked the lovely new waitress what a desert was she didn't know ...I felt sorry for her because it was her second night in her position as waitress and she really was lovely but management please train your staff .make sure they know the food they are serving and can advise and sell your products in a confident way because this is very important .with my staff I always sat them down and let them try the food on the menu so they were confident in there jobs and could build up a good rapour with customers and explain what the food was they were serving .we always came in to see your last manager we found her pleasant and very caring but found out last night she had left to go to a different area we hope your new staff will understand that constant professionalism and food products are essential..to know what they are serving and to approach you in a caring manner .and no waitress should be on the defensive and not come back to your table and send a new one to handle a situation she should have done and certainly not carry on staring and making us feel uncomfortable because we did in the end and all we came in for was the usual friendly atmosphere that prezzos has always shown us .but last night changed for us unfortunately .

Excellent food and service, althought wasn't that busy when we went

Staff were very pleasant. Efficient. Ordered a starter and a main. Food was lovely

Black Friday 當天光顧，雖然制作時間較長，但食物質素不錯，價錢尚算合理

Food was ok but it's hard to create authentic Italian food. The portions are small and very expensive. At £177 for 5 adults and 2 children meals will not be rushing back. The staff were very good but, they do not set the price.

Overall, it is good value for money, I wish they didn't get rid of the Peroni beer.

We stopped to enjoy a nice meal but were disappointed. First when we arrived the waitress tried to sit us next to a family with two small children who hadn't been trained how to sit on a chair. She did this to put us in the eyesight of customers walking past to make the place look full. She should have seen as middle aged adults with no child in tow, we wouldn't choose to sit there when there were other free tables. The food came. Basic starters with no garnish. Mine was calamari which had come out of the freezer which I don't have a problem with but it's a restaurant so at least put some effort into the presentation. My drink ran dry. No one came to ask if the starters were ok. When the waitress did eventually ask if I needed a new drink, it was another 15 minutes before she returned saying they couldn't change the barrel. She did give me a bottle on the house instead so that was fair enough. The main came. I had ordered crab and lobster ravioli and my wife had ordered rigatoni ala rusticana. My wife enjoyed hers and I thought it was tasty. Mine however was terrible. I didn't complain because I didn't want any fuss and I didn't want a replacement and sit eating after my wife. I know restaurants want the opportunity to resolve but it is pointless when you then have to eat after whoever you are with. It should just be right first time, everytime. The ravioli was floating in a thin flavourless sauce. It had sundried tomatoes, about four that were flavourful. It had spinach which was wilted to death and awful tasting. The ravioli itself was bland and flavourless. I cut one open and it had a disgusting looking paste in it, that could literally have been anything. It was certainly devoid of any flavour whatsoever. £72 for two starters,two mains a pint of lager and a coke. When the food is bang average with controlled portions and poor service I am going to review. It only scores 2 instead of 1 because my wife's food was tasty.

I had the chicken sambucci it was dry and tough and lots of space on the plate. A couple of our party had pasta dishes - these were served on cold plates. Overall very poor value for money.

Food was excellent especially calamari

Nice food,drink our favourite is Tre Carne Calzone and Spaghetti Carbonara with Chicken and use our Taste Card to get better price with cost of living at the moment

Good food well presented service patchy

I'm afraid tonight we were let down by the service, the time it took from order to food arriving at the table was unacceptable. The restaraunt wasn't anymore than 50% full. The waitress did apologise for the delay but did no more.

Really good food but I think they gave me the wrong pizza. Ordered regular pepperoni and got a meat feast which I’m not keen on

Very disappointing, service was good, food not so good, soggy risotto with dry chicken, my granddaughters chicken burger was dry and chewie she couldn't eat it, and her pudding was a bit if dry bread to dip in some nuttela,

Took a dear friend for a birthday meal. All 3 courses were lush. The honeycomb cheesecake in particular. It came with a candle for my friend . Thank you to the staff.

The calzone was empty :( The rissoto was like a soup and hardly any rice on it. The food was absolutely terrible!!! Thr price was too expensive for the quality of the food!

Food and drinks excellent but a little pricey. Staff efficient and friendly and coped well on a very busy Saturday teatime. Restaurant nicely designed but it was very noisy as popular with families. Would return at a quieter time I think

Food was 1hr late ...and stone cold .

Been here a couple times. Always a great atmosphere and the food is very good and arrives promptly. Would recommend.

Very small and expesive portions. Very slow service. Will not come back again

Food was barely average with supersonic pricing. £30 for an £8 bottle of wine. £6.50 for a 6” square of plain garlic bread. £18 for a minuscule portion of desperately under seasoned lasagne which rendered it virtually tasteless. £19 Ravioli dish with the edges of the pasta very el dente. Bill presented with an “option” of 10% 12% or 15% service charge - cheeky or what? £101 of the worst value ever.

Delivery by was excellent, delivered with a lovely smile. Good georgous

Can’t fault the food or the service. However the seating is dreadful. The chairs are hard & you sit at a different height to your guest opposite if they’re on the sofa. Sort the seating please!

Incorrect sauce delivered and food cold. Garlic bread undercooked

Went to celebrate my daughter getting her university place. Busy but well looked after and good food.

I would like a refund for 1 of the pizzas as it came wrong please, phoned the restaurant and said to get a refund from just eat

Crab and lobster Pasta was very hot in centre but cold out side and extremely small. Also the filling was like a paste i was expecting little chunks of fresh crab and lobster but i was wrong, felt microwaved. I did ask the waiter but she was clearly unaware how things are cooked. 52 pound and I'm leaving hungry I won't be returning here again Italians will be disappointed with this place.

Food hasn’t even turned up. Driver must have taken it to the wrong address and the occupants have taken the food.

Waitress was very attentive and friendly.

Service was very slow but seemed understaffed. Restaurant wasn't too busy either though Food was okay and came out quickly Not superb value for money, may give it a miss in future

Ordered large chips and got half a portion and pizza was all over the place

The food is nice enough but expensive for what you get. The pizzas don't have enough topping on them to warrant prices. £64 for 3 mains, 1 apple juice and 1 breakfast tea is excessive. I now know why it was almost empty in there. I definitely won't be going again, and I wouldn't recommend.

Walked in, saw you don't take cash, walked out and went elsewhere. There was 5 of us but will.not return until cash is taken

Not the best neither the worst Italian restaurant. Because Zizzy can't manage their restaurant well, overflow customers coming here but the manager and waitresses are a bit tired and unmotivated. Chicken BRG combined and was stodg

Not the best neither the worst Italian restaurant. Because Zizzy can't manage their restaurant well, overflow customers coming here but the manager and waitresses are a bit tired and unmotivated.

I loved the atmosphere of the restaurant its just so good so many people come from so far just to have lunch here I would like to give this restaurant a 10 on 10 because its really good my review is just less so highly recommended.

Arrived after an hour and 20 minutes, freezing cold and stale. Couldn’t get through the the restaurant. Waste of time and money

Great food, great service and a really good atmosphere my first time coming would definitely recommend and will be coming back to try the rest of the menu

Went to prezzo for our 40th wedding anniversary which is this coming sunday the food was excellent good service. Parking is free. Would highly recommend xxxx

Great meal, staff are friendly & knowledgeable prices are rising steadily but still good value compared to other restaurants.

Used to come here all the time before moving away from the Wirral. Visited the last night and I’m shocked at how much it’s gone downhill. Staff seemed like they couldn’t be bothered. Our server Jess came over to us as she was midway chewing through some food she’d just put in her mouth, this happened more than once. People just stood round on their phones which just looks terrible. Finally the people in the kitchen screaming and laughing was just odd and not what you’d expect in an up market Italian restaurant. Food was okay, nothing special.

Not bad, also not Cash friendly, I won’t return in a rush

Food was lovely but the main star was the floor manager who gave us a table right before they closed and accommodated for allergies amazingly. Fantastic service.

Cake wasn't amazing but rest of food was.

went in and had to leave as they had no dough so any pizza or anything with bread which was nearly all the menu. an Italian restaurant with no dough?? went to zizzis instead.

We were seated in a corner and the host proceeded to throw the menus on the table and walked off before we even sat down. No one took our drinks order and we sat for 10 minutes and walked out, we went down to zizzi and got much better service and the staff were friendly.

Good atmosphere and great food but service was a bit slow ,but that's ok as it was busy

First time ordering. Said food was due 8.20. Arrived 8.50 after being stuck on looking for driver for ages. When arrived it was all cold.

Shame 0 isn’t available. Don’t bother. Staff walk around the restaurant with YOUR phone, argue with you when you want to use a tastecard and are just generally downright rude. Food is dreadful. Frozen pizza has more taste and when they ask if you enjoyed it (even though you’ve left literally all of it) and you respond with no, they shrug and walk away. Absolutely appalling.

Would recommend highly. Service , atmosphere and most of all food was top class.

Always enjoy Prezzo when I dine in but so disappointed tonight with a home delivery. Spent over £160 on meals for 6 of us and the pizza and garlic bread arrived as if it had been cooked hours ago. All dried up. Spicy chicken and pepper pizza had 4 pieces of chicken and 2 slices of pepper, zero cheese and dried tomato….nothing more than a base. Unless you’re going to eat in don’t bother!

My food said delivered but I haven’t received anything.

Brilliant evening. So from start to finish no complaints all fantastic. A beautiful valentines meal. So we was served by the lovely Nicole. Service was fast and perfectly done. Food was served and tasted great. Presentation etc all spot on. Drinks were wonderful. Also some great recommendations. The restaurant was beautiful and clean and tidy. Nice music. And all staff we met were lovely and polite. Overall great evening. Definitely glad we picked prezzo for our first valentines together we will definitely visit again.

Went on a Sunday around 12:30 so it was too busy, just about 2 tables. Pretty much straight away someone came to greet us as expected, considering how many were here. We sat down and the waitress came back to take our drinks order in about 2 mins. We ordered a jug of water, a large pizza and garlic bread to share. It came so quickly, took only 8mins, which I guess should be expected if its not busy. Our table was very cramped though, the pizza boards are very big, what if we had each had a large pizza and a side? Which our drinks, I don't think everything would fit on the table 🤔. You also have to cut the pizza yourself, abit annoying there just trying to save time for themselves. After we'd eaten took 10mins for someone to take away our plates, it was busier now though. Then another 10mins for someone to bring the bill then 5 mins for the card machine. The woman was quite rude asking if we wanted to split it and then couldn't hear over all the noise. She then was leaning over our table saying "what?". Anyways the food was really good but just staff abit unaware and slightly rude.

Dined at Prezzos for family birthday meal. Lovely selection of food. Service amazing, really friendly and accomodating staff and lovely experience.

Everything tasted fantastic, the pasta was perfect. Only downside was that the pizza was cold when it arrived but otherwise tasted good. Didn’t go into restaurant but they handled allergies well through delivery.

We were seated quickly by the friendly host, our server was efficient without being intrusive and seemed to be working alone but was always there when we needed him, food was all great didn't are long to come out at all, loved dessert the tiramisu was beautiful! Matt was great!!

Salty pizza, tiny pasta portion.

Ripped off. The price of that food and the portion size is ridiculous. It's like paying for food at an event or airport then needing to go maccys afterwards but you can't afford it because of what you have just paid. Would have been cheaper to go out to eat. Food was good but I'm starving still as it was food portions for a hamster! Won't be ever ordering again at those astronomical prices.

We were cold and hungry and most places on the other side of the retail park had queues of people waiting outside to get in! We drove around to the Prezzo side and were warmly welcomed by the staff and shown to a table. Drinks and food order was taken promptly and the food came shortly afterwards. The food was ample and tasty! Very reasonably priced!

Not really good value for money