Zizzi in Cheshire West and Chester

Really disappointed with the service, went in for a meal and only two other tables occupied at the time, we were asked for our drinks order, this then took nearly 10 minutes to materialise whilst staff chatting behind the bar. We then thought as drinks came over we could order our meal but the server dived off to greet other customers arriving. Another 2 parties arrived and half an hour later we were still waiting to have our food order taken. In the meantime the other parties that had come in had been served food! There was no apology for delay the entire time we were there and sadly, although the food was good, I won't be back again.

Lovely waitress, very friendly , I think her name was Dass. Very polite and informative about menu choices. Would recommend to family and friends

I came here after a day shopping with my parents. Casey was quick to greet and seat us, giving us the booth my mother requested as she finds them most comfortable. The whole team provided such a superbly friendly and relaxing environment. Every member who interacted with us were polite and helpful. Quick yet personal service throughout, even down to the polite gentleman who brought our drinks over. Personal touches throughout the experience. The food was sensational and the best visit to a zizi we've ever had. A new menu since we last visited and I have to say the quality of the food has increased tenfold. Casey, our main server was super friendly like the rest and extremely helpful/patient when waiting for my mum to navigate her blue light app when trying to use it for the bill. The perfect balance of checking on us without being overbearing throughout the experience. 10/10. We traveled from Manchester and honestly, the staff were so amazing we'd do so again in a heartbeat. I work in hospitality myself and I have to say, the team were so amazing that I'd have loved to apply to join if I lived closer! A real credit to the Zizi brand at the Cheshire Oaks branch. Thank you so much you guys, it was a true pleasure. We wish you all the best! X

Food was delicious, drinks served in ice cold glasses which was nice. Brooke and Casey were very helpful, we will be back again very soon!

very nice experience from start to finish. Brooke and Sophie looked after us well. Food seemed better than another local Zizzi I have visited and due to location no constant annoying interuptions from Deliveroo, Just Eat etc collections. Good value if you receive one of their offers

I came here and we ordered our drinks and they came and they said they had no pasta crisps but they got some out of the bottom for us and then we ordered our food and the food was amazing my pizza was well cooked the dough was soft my sauce was really flavoured and so was my cheese and they put about 30 slices of pepperoni on it it’s a bit pricey but it’s really good

I have avoided this Zizzi’s for a while as the last couple of times the service has been terrible, made the decision to give it another go and am so happy we did as the service and food were really good, will defo go back again now

Lovely visit staff gave great service. Food was good value for money and tasted great. I would recommend when out shopping in Cheshire oaks.

Food was great and the service we received was friendly and professional. The food was not like eating in a chain food place, it was cooked nicely and presented well. Brooke our server, was a lovely friendly lady who did a first class job and made us feel so at home, we will be back very soon. My partner is disabled and Brook made sure she enjoyed her experience at Zizzi’s.

Is sad to see a site I was trained when I joined Zizzi as General Manager for Chester few years ago going down the hill ☹️ empty restaurant apart of 2 other tables, we had to ask to be allowed to sit at one of the tables next to the window ( which might show people passing by that the restaurant was not empty) ordered a bottle of wine (first option out of stock) second came with a very dirty wine glass which we asked to be change for a clean one, waiter came back with same glass passed through the steam of the coffee machine so it was HOT not ideal for the wine. Starters ok ish we had to ask for plates and knives and told that they didn’t have any clean because it was not a KP in the restaurant, but what it really infuriated me was the size of the Calzone!!! It look more like a ravioli if that was my restaurant I will have had a good chat with my kitchen Manager because he was not following the specs or the company has changed them. Either way it was a poor size portion and to finish the experience we had 2 espresso coffee without saucers or spoons or sugar so to be honest it makes me so sad seen this happening at Zizzi.

We were a party of 3. 2 starters served (prawns and mushrooms) with a promise the third was on the way. Waited to eat ours but became clear ‘on the way’ was not a quick option so our friend told us both to get stuck in. Prawns already going cold. Friend’s starter then arrived - raw dough in the middle and not cooked. Her starter was returned and she didn’t want another. Mains - calzone (ok but loads of water came out when cut into it and for a calzone it’s not actually all that big for what the price is!) Hand stretched pizza was nice Harrisa pasta - just average Asked to take deserts away as we were fed up of the wait times and - that took forever and a day too! The place was not busy, we should have guessed to avoid it when this was the case! Our waitress was not at fault at all, it was the slow service from the kitchen, not reading orders/or only reading part orders.she took 2 drinks off the bill and didn’t charge my friend for her starter or desert- she was helpful and again this review does not reflect her service the issue was most definitely in the kitchen Table next to us also sent food back.

Came for a rare date night, and the food was lovely; the Wild Garlic & Pesto Bombe was absolutely gorgeous. The staff member (Casey) could not have been nicer, she was polite, friendly, and amazing. Service was second to none. Also, a shout out to Sian who assisted in the kitchen, as I think a chef had rang in sick. She stepped up, and handled the night amazingly.

I know it's a chain but this was very good, food was spot on. The belly pork was really good, and the service (thanks, Justin) was excellent. Lovely lunch after some hectic shopping !

I had a set 3-course meal for £25.95 the service was slow and the portions were small by the time by the time we got our main it was only lukewarm.

My wife and I called in for a meal mid afternoon after shopping nearby, we go seated OK, the service was friendly enough but the meal a bit of a disappointment, my first choice King Prawns was off the menu so I opted for the Beef Ragu, which was spoiled buy being served in a cold dish with a very weak sauce, and very little evidence of beef. My wife had the sea bass which she said was quite good, we both had a bottle of Peroni, which even by restaurant prices was well overpriced. No reason to rush back, there is plenty of choice in this area.

Lovely place to eat. Helpful and friendly staff and they told us about the discount for staying at the travelodge. Very tasty and hot food. Would definitely recommend and use again.

We couldn't even get in to the restaurant they only had one of the 2 doors unlocked and my daughter was in a wheelchair there was no staff to help

Went here for lunch yesterday with my Mum and Dad. Great location in Cheshire Oaks with friendly and professional staff and lovely food (I had the triple pepperoni pizza and lemon and blackcurrant cheesecake). The free crisps at the beginning were lovely too! Highly recommended!

Went here today for a late lunch as we had Tesco vouchers. We've not visited a Zizzi before and it was very quiet when we walked in although this was expected as it was late afternoon and midweek. It's nicely decorated inside and clean and we received a prompt and pleasant welcome from the young (chatty) waitress. It's a very large menu with all the usual Pasta and pizzas dishes you would expect plus a number of other more unusual choices. Myself and my son both chose their 'Rustica' style pizza, were the base is spread thinner, much like the Romana style that Pizza Express offers. My wife chose the Salmon and Avocado salad. Drinks arrived together with a bowl of complimentary pasta crisps, a nice touch. The food arrived quicker than anticipated and was nicely presented. Our pizzas were a generous size and absolutely gorgeous, perhaps the best base we have had, very thin and crispy and perfectly cooked. The pepperoni topping my son had got full marks for both quantity and taste. I had the 'Sticky Pig' with various toppings including pulled pork, meatballs and honey. Again, the toppings were plentiful and tasty, although I did not like the 'nduja' but that was my personal preference. Sadly my wife was disappointed with her salad or I should say, her Salmon. She said it did not taste fresh and was neither hot and crispy or chilled. It was a small portion as well for a dish costing what it did, or would have done without the vouchers. She did try some of my pizza and also raved about it and said she'd have one of those next time. For pudding, two of us had the baked Lemon and Blackcurrant cheesecake which was gorgeous. The bill came to nearly eighty pounds so its not cheap and we probably wouldn't come to this type of place if 'paying' but will certainly return on the Tesco deal......for the Pizza !!

I went for my birthday and I was let down as soon as I walked in. The layout was lacking and dusty / tired looking and the waitress evidently didn't want to be there. The waitress let the whole experience down for me - no attention to detail, put cutlery down with no eye contact and walked away, forgot to provide basics of salt and pepper and when I asked for parmesan cheese, I got a little pot with no spoon - the other table (served by someone else) got a big block of cheese grated over their meal. We didn't feel special at all - despite costing nearly £80. The food - nice, if you had pizza. Kids and other half loved their pizza. The prawn linguine was under seasoned, tasteless and average. The garlic bread was overcooked and slightly burned. I realised that I have been to a Zizzi on London and it is was like a different restaurant and worlds apart.

Very poor service - simply do not have the staffing capacity in the kitchen for restaurant orders and delivery orders. Appear that delivery orders were being prioritised over restaurant orders.

Waited a while to be served. Drinks took a lengthy time to arrive and we was not made aware a shandy would include the price of a full beer and pint of lemonade, when only a quarter of the opened bottle was poured into a glass. The is open, you can see. We paid £10 for a pernoi shandy - ridiculous. We was not made aware of any wait times, we only ordered mains but took a little over an hour for food. Service to be said was not the best, lady who served us was nice enough but felt we were being avoided incase of any concerns. Food portions for the price are laughable. Overall we left angry, annoyed and a little hungry still after paying £50+.

Service was laughable. Left for ages without drinks, food luke warm at best and drinks mainly ice. Quiet Sunday night and it was the slowest service ever. Avoid!

Love this place always prompt on service and the food is amazing, after ordering our food came too our table quickly by the lovely waitress called Jo she was very tentive and chatty. All staff were very friendly the place has a lovely environment and food is fab.

We went here for a meal this evening the waitress that served us was quite rude and abrupt in her manor We ordered the little Saul breads with dips One of the dips had obviously been dipped in by a previous customer!and the breads were burned and had soot on them We ordered our main course and and about 15 minutes later the waitress came to us and said we haven’t got what you ordered pick something else!! When the food arrived it was piping hot But microwave blasted hot!! And had no taste and the chicken was not edible When we wanted to pay a very nice waiter came over to us asked if everything was ok We explained that our experience from start to finish was terrible He waved our bill as he said the service and the food should have been better We explained it was not his fault and we left Needless to say we won’t be eating here ever again

Spoken to Luke the chef, brilliant man and a great cook. I first met Jack in Liverpool great guy. Food was great and service was excellent

Our first visit to this chain of restaurants and the food and services was excellent. Reasonably priced and very tasty. Will definitely use again when we can.

Service was fine, no complaints there. However, size of the portions were a joke. Son had spaghetti bolognaise and it was like a starter size, we had pasta and wasn’t much better. We were still hungry when we got home. The average price of a main course is about £17 and so I wasn’t happy to see how little food was on the plate. Wouldn’t go back.

Awful food with lack lustre service. I asked for a glass of wine and watched as 3 staff stood by the bar chatting for 5 minutes and then thought about getting our drinks. It took over an hour to receive our food and the place was empty! They got our order wrong and the calzone was mainly dough and no filling. Won’t be returning.

Starters were cold and rubbery tasting, had to wait 1hr and 30mins for mains. Manager was arrogant and rude, left workload to one member of staff

Came here for dinner with a friend, I had to send an item back due to the flavouring not tasting like the description. I was very apologetic and polite to the staff asking for a switch on the item and I felt like the staff member I spoke to (possibly manager) was very rude to me, he looked at me like I spat on him or something. To make matters worse in relation to the situation, I could hear three members of staff saying belittling and degrading comments about myself due to wanting an item change, I felt that this was rather unprofessional from the staff present, I don’t feel comfortable coming back and I believe staff need training on customer service, I felt uncomfortable during the whole meal.

Absolutely awful - both food and service. Waited ages for our mains, but only two of the three came, the first two were cold by the time the third had arrived. Had to call the waitress seven times before she acknowledged us to ask where the third meal was, she was only a couple of metres away! Even when the third meal came, the chips were cold. We were charged for the three course set menu but only received two of the courses. Ended up paying via app and leaving no tip as we were so late for our cinema booking. Considering only 4 tables were occupied, we saw others leave as they had waited too long for their food, and the two ladies on the table next to us waited so long to pay. Very disappointing and not Zizzi's usual standard. Won't be returning.

We have been here many times as a couple and always been pleased. Looking to meet family for a pre Christmas get together. Thought 3 course Festive Menu looked good so we suggested and booked. What a total embarrassment. We waited ages to be served and we finally got our starters 50 minutes after arriving. One had been kept hot and was like cardboard. There were 2 chefs and 2 waitresses and a Supervisor. The restaurant wasn’t that busy and they should have coped. I asked if they were short staffed but was told normal staffing for a Monday. Table slow to be cleared and never completely cleared and the cutlery was dirty. We spoke to Supervisor about waiting time and fact they had no potatoes for the Chicken calabresse. Potatoes can be stored for several weeks so how could this be? We were told the delivery on Saturday had not brought potatoes!! Sainsburys over the road? The chips replacing the potatoes were overcooked and you couldn’t get a fork in them. The pizza came with charred bits of dough indicating pan had not been cleaned properly. The desserts were the best course. The Supervisor apologised and took the drinks off the bill. We appreciated the gesture. However this was a family get together for Christmas and we were happy to pay the bill for good quality food and service and a pleasant experience. Which this was not. We won’t be returning and in the current climate if this branch don’t up their game they won’t survive in my opinion.

Always a gorgeous meal here! I know Zizi is a chain but it just doesn’t feel like one. The food is always fresh and tasty. Really good menu choices which is updated so it always feels new. I love going! I’ve our new favourite place

Mediocrity at its worst. Average food, poor service and over priced. Better options in the immediate vicinity. Zizi used to be mid to high level Italian. Not anymore.

First time visiting. Staff slow. Standing about talking when we were waiting ages to order drinks then our drinks left on bar waiting . No cutlery on table had to ask. Didnt clear glasses had to move them out of way on another table. Calamari...

Came here as a family of 4, I understand it was a Saturday night at a busy time of 8:30pm but the service was terrible. Took 15 mins for staff to come over to take our drinks order, which took long enough to arrive, and...

Where to begin… my partner and I came for dinner and were seated very shortly after arriving, we then realised what we were in for as it took about 15 minutes to order food, our starters took 40 minutes to arrive… we both work in...

Basic main courses not available lasagna and carbonara, chicken on a skewer was tiny, no chocolate brownie for pud, white wine had not been chilled, all this on a Friday not a Monday. Would have expected the restaurant to be fully prepared. Staff could not...

Arrived for our booking for 2 people and provided with a small table and given menu. Took lady 20 minutes to return to us to take order and then advised that there was no lasagne. We asked for another few minutes. Lady took another 10...

Very average for the price, but definitely couldn’t fault the service our host Suzanna looked after us. Just wished the food was better!

The restaurant was quiet and so lacked atmosphere. The staff were still hard to attract when we wanted parmesan, should not have needed to ask, as well as seasoning. They were too busy gossiping with the chef! Our starter was cold and my pasta was...

Was only 2 in there at 1.30 in afternoon only went because we had a voucher order 2 drinks and 2 pizzas took over 40 minutes to come told they had problems with oven .when turned up pizza was like crispbread with soggy bottom worse...

Service was deplorable we practically had to wave someone over to take our order. More than thirty minutes later we received the smallest portions of chorizo carbonara with only about 3 cubes of chorizo. The garlic bread was so soggy it was awful & the...

My wife and I had a lovely evening at zizzi for my wifes birthday, the food was lovely and the service was second to none, a big thank you to Suzanne who was our server nothing was ever to much for her and she went...

£15.95 for the worst pepperoni pizza ever. The thinnest base ever and as a result like eating a crisp bread. See photo my knife was almost as thick! Pepperoni pieces the size of 1p pieces and not existent mozzarella. Do you know you’re supposed to...

The first time I came to Zizzis there was one member of staff and we had such an amazing experience. However since this we have been back twice and it has been so disappointing not once but twice they bought out our mains before our...

Food was great, our waiter was a great (can’t remember name but was from Manchester and wore glasses) he made us all feel very welcome and took care of us

Absolutely dreadful! The service here is shocking, we got seated straight however we was sat there 10 minutes and still no waiter had come over to take our drink order. Staff looked absolutely clueless This is our first time we have ever walked out a...

We decided to go in here last minute after trying to get into Las Iguanas and Nandos but not being able to as they were heaving. Well after our evening I know why we got into Zizzi so easily. We arrived and were seated right...

My experience at Zizzi's in Cheshire Oaks tonight with my partner and her sister, who had traveled to see us, was highly disappointing. Our evening started off well, but our mood quickly declined after waiting for 20 minutes just to get our drinks (a beer...

Went for lunch with my wife very disappointed slow service and restaurant not busy only half of our meal arrived and told rest would be a minute but never arrived at all ,not even an apology will not be going back there again

Always an amazing experience here. The food is absolutely gorgeous. Cooked fresh every time! The staff are always great here too. We love coming here. Doesn’t feel like a chain at all.

Slow service and small portions not matched by price. Chose a fresh pasta dish clearly wasn’t fresh.

I won't go back. We went yesterday, pizza's are half the size they used to be 1 year ago. Garlic breads never arrived. We waited such a long time, they give a colouring sheet for children but don't have any pencils. My little boy took...

Gave Zizzi a try for a change, wish I hadn't. On arrival, we were advised they had a limited menu but we said that was fine. Not overly busy yet still waited 40mins for our starter of garlic bread. Meals arrived, sea bass was over...

Tasty meal and arrived in no time. Excellent service by Chloe throughout - so pleasant and efficient.

amazing experience and great food. couldn't fault the staff today one bit. will definitely be back. thank you again to lovely lady who served us

Great experience from start to finish. We were greeted at the door with a lovely hello and guided to our table, within a few minutes we had our drinks. The food was superb, we had starters, mains and puddings which were all cooked to perfection...

We were both really happy with the level of service and the excellent food. I enjoyed the hot smoked salmon salad and my client had spaghetti bolognese. Both delighted with the speed and quality. Lovely staff too!

Fantastic meal and service tonight at Zizzi. Really attentive, waitress and bar staff, food was delicious, highly recommended

Waiter was particularly rude serving us and nobody cleared our starters for ages even after making eye contact several times with the waiter that knew we had finished. Food eventually arrived cold. Again nobody came over to clear our mains so we could pay the...

Food was good , staff were great and drinks were nice . Inside the restaurant is nice and modern. Will be coming back

We had a lovely experience at Zizzi Cheshire oaks. We were welcome and sat down immediately. We used the app to order which we had a minor issue with, but the lovely Emma helped solved and rectify this. It was a breeze and when we...

Fantastic food, amazing staff Oli (waiter) Luke ( chef), thank you for making our family visit so special. Atmosphere is out this world. Can't do enough for us. Will definitely be back.

Highly recommend Zizzis at The Coliseum, Cheshire Oaks. Enjoyed a perfectly cooked starter and pizza followed by a heavenly dessert to celebrate our Wedding Anniversary today. Believe the chef responsible has only been employed there for last few weeks, but well done Zizzis she’s certainly...

Really surprised to read such mixed reviews here. If we'd read these before, we probably wouldn't have visited. We visited early on Saturday lunchtime. I'd booked the table online and in the special requests had stated it was a birthday lunch. The restaurant was empty...

We have been here a couple of times now and the food just gets better , Luke the head chef has really turned the food around and it has been a pleasure to dine here and the the front of house staff have been spot...

First class service,amazing food(shout out to the head chef Luke,nothing too much trouble),lovely atmosphere and would recommend to everyone,second time in the area and second visit here too.

Somewhat shocked when I saw the young 'chef' drop chocolate ice cream from the scoop into his hand and then place in the bowl. He then picked up a piece of cake and placed on a plate. He followed this by making a caprese salad...

Booked a table for 3 arrived and restaurant was quite Seated and drinks order taken arrived quick then placed food order and thats where is goes downhill The restaurant was quickly filling up waited over 50 minutes for staters then seen the starters sat for...

9 of us were booked for dinner yet the staff seemed surprised when we turned up. It took 40 minutes to get a drink. No sign of our food after an hour and 20 minutes and there seemed to only be one or two members...

I visited this restaurant with my daughter. It was 8pm and we sat outside because we had our dog. We orders off the menu, starters ,mains and drinks. We sat and watch one of starters , chicken kebab , just chilling on the counter !...

My husband and I came for dinner to celebrate our anniversary, we didn't book a table in advance, and even though the restaurant was almost full and you could tell they are short of staff, we got a table quickly and we had a really...

I visited zizzi with my sister and we are both gluten free. There were plenty of choices although a gluten free menu would be better than searching through an allergies app. We both close pizzas. The pizza bases were freshly made and were the best...

Quite possibly the worst service I have ever received took forever to take our orders, our food was delivered to the wrong table arrived at 5:45 was out by 7:45 and we only had two courses took over half an hour to clear the table...

Great food ,great service ,highly recommended !!!!Great stuff aswell! I will come again for sure !!!

Ignored for 15 mins when entered restaurant. Offered a table for 4 although there were 5 of us in the end agreed to make a suitable table. (We had booked for 5 adults). Food all came at different times which was ok but no plates...

Service was TERRIBLE! We were waiting for 90 minutes for the food to arrive, never once did any member of staff come over and ask us how our food was, if we would like any drinks etc. Had to call the staff over every time...

Had a table for 6 booked for my son's 16th birthday at his favourite pizza place (it's a Z thing). Turned up on time (early evening Sunday) to a small queue with one other family in front of us who said they had also booked...

Waited patiently to be served. Staff walked past and deliberately avoided eye contact. Gave up. Food might be ace but service was crap.

Great atmosphere, lovely food and great service tonight. Staff were friendly and attentive. We will be back.

Had a table booked for 8pm for Mother’s Day. Walked in to an empty restaurant, about 3 tables occupied. When we walked in, I was in shocked how dirty the restaurant was, all remaining tables hadn’t been cleared and looked like it had been there...

Zizzi's is a favourite of ours for a while and we have returned a few times for special occasions - mainly Valentine's but this time for Mother's Day. We knew as soon as we arrived that they had a shortage of staff but we were...

When you want to complain I guess it best just to state facts. Table booked for 15:45 on Mother's Day (March 19th) for 4, Mum, Dad and 2 young boys (10,5) queue for 30 minutes at the door, finally seated at 16:15. Waiting till 16:45...

Absolute disgrace booked table half five queuing outside no staff,tables a mess and food in top left for people going cold.never again if u book a table for a time you should be able to sit down at that time.managers,supervisors not bothered

We visit Zizzi quite often the two new choices on the menu were luvly cooked to perfection by Luke great food x

We were impressed with a varied food and drink menu. The food was good quality for the price. We enjoyed all three courses! Wesley was friendly, professional and brightened our day and keen to hear our feedback on the dishes, The chefs were friendly and...

Me and my friend visited 06/03 for the first time and had such amazing customer service from Wesley, could not praise him enough he was great. The food was also amazing will definitely be going again!

The hostess was really welcoming and friendly when she sat us down. Ordered food, took around 20 mins for the food to arrive. They all arrived at different times which was a bit awkward as we were waiting for everyone’s food to arrive to start...

We went to the Cheshire oaks zizis with our family and children. We were waiting for our food and there was a lady at the drinks bar standing around doing absolutely nothing, so I asked her nicely excuse me please can we order a drink?...

Amazing service. Amazing food. Nothing was too much trouble and Matt made sure we had everything we needed. We had two toddlers with us and one has a dairy allergy and everything was done to ensure she could enjoy her meal without any worry. Not...

We arrived at 7.55 for 8.00 booking we had to queue at the door we were seated in a booth by the Door at 8.10 our drinks order was taken at 8.20 our Food order was taken…..at 9.00 I asked for another drink and enquirer...

Difficult one as overall probably the worst Italian food I have had. The spaghetti Bolognese were so overcooked could have made mashed pasta. The chicken dish could be compared to a bad KFC ( supposed to be chicken milanese but looked more like a Nepalese...

Late decision to eat out and so glad we did! The service and food was exceptional. The front of house gentleman was a credit to Zizzis and himself as he offered amazing service with attention to detail and was very attentive with a welcoming and...

Booked a meal for valentines night, absolutely terrible, waited an hour and a half for our meal. Started arrived afterwards, burnt and cold and not what we ordered. Usually my favorite meal arrived cold and tasteless! However i will say the server did his best...

I couldn't find a page for the Chester City centre restaurant by the market but wanted to make sure Eliza (red hair) gets the credit she deserves. Food was OK, nothing special, but Eliza was so polite and attentive I couldn't help but write a...

First time I've ever felt I had to leave a restaurant. As the table wasn't ready we were put on 4 mixed sized single tables pushed together, which isn't really an issue, but after 30 minutes we'd not even had a menu, let alone taken...

Staff were very polite and friendly, however we had to wait a little too long for someone to take the food order and to come and offer us the bill. 2 out of 3 meals were fine but one quite poor unfortunately. Could taste gas...

Fit us in last minute, happy for us to move table as well as we were under an air con. Pasta was lovely, boxed up our leftovers too. Matt C looked after us well, super friendly, would return just for him.