Zinnia Restaurant & Lounge in Chelmsford

We had booked a table for 20:15, arrived at 10 past and was seated straight away. We noticed it was busy and there weren’t many staff. At 25 past someone said they’ll be with us in a moment. We walk out at 20:40 having been there for 30 mins and not even had our drinks order taken. The table next to us who had arrived before us ordered Prosecco for arrival, it was not there so they ordered it straight away. By the time we had left, there was still no Prosecco on the table. After having seen a couple of people complain throughout the restaurant we got up and left because we didn’t want to waste any more time or our money. This is such a shame as I’ve been once before and really enjoyed it. I felt bad for the staff because they were nice but were clearly over worked and overwhelmed. Hopefully this along with all the other bad reviews sparks awareness that there needs to be more staff on a Saturday night. Until then, I won’t be a customer.

Absolutely terrible, booked for 8:15pm, we got seated and admittedly the restaurant is beautiful inside however the service is shocking. I say service but there was no service at all, after sitting at our table for 35 minutes and not been seen to at all for any drinks we walked out and went to Zenxi for a much nicer dinner. Will be my first and last time going to Zinnia, how are they still operating with service this bad, it is obviously a common problem as there is many other reviewers stating the same thing. They didn’t even seem bothered when we walked out!

Food was amazing, cocktails were 10/10! I asked for an off the menu cocktail and it did not disappoint! Love the vibe here! Thank you Viraj for great customer service!

Just been there last night. Nice and helpful staff. The decoration was gorgeous accompanied by ambient music. The service was fast, the food was fantastic and very well presented. The atmosphere was salubrious to enjoy our meal. It made our day. Would definitely come back!

The food was amazing and lovely ambience music. The staff was very helpful. We will definitely be back. Thanks for the service.

We were so disappointed by our visit to Zinnia the service was very poor and the food not quite as expected. It took ages to be seated, ages for a drink order to be taken and then to come, staff couldn’t understand simple requests and the sushi we ordered we sent back because of the lack of any crab in the middle. They also then put through a transaction on my card once I had paid the bill without my permission using the card confirmation I used when booking the table. Unfortunately we won’t hurry back.

What a beautiful restaurant with the most beautiful food and the best cocktail I've ever had! Amazing atmosphere and very attentive polite staff. I'll be back and would thoroughly recommend. Thank you Zinnia x

The decor is lovely and the cocktails are delicious. We had the six course tasting menu but were really disappointed as it was expensive and the food was lacking in flavour and seasoning. Some dishes had hardly any taste at all. We did appreciate the congratulations plate we were given at the end and the pistachio cake was tasty. We won’t be going back as can get far better pan Asian food elsewhere, this place is definitely style over substance.

Great atmosphere and friendly appealing stuff, enjoyed my time with friends for a couple of cocktails and sushi. recommend it lots

Highly recommend you avoid this place ! Came here with my partner for a date night, started of the night slow by not asking if we wanted a drink for 15 minutes to then waiting 10 minutes between staters delivered, it wasn’t a great start but it was what it was, We didn’t get asked if we would like another drink all night to having mains delivered and waiting again for sides, by this time it was pointless as mains where nearly finished. The worst part is after they cleared the table the waiter spilt soy sauce all over my partner, over her coat, her bag, herself, the table and the floor! He then said ‘sorry here’s a napkin’, leaving her to clean for herself, we sat there gob smacked, the manager didn’t even know what happened, when explained he’s response was, ok sorry, For the sake of other people eating there meals I didn’t want to make a scene so I stayed calm but my partner was absolutely livid how this situation was handled, and wanted to leave asap, I asked for service charge to be removed from the bill at a minimum and no offer or any incentive from what happened was offered to us, even a ‘drink’ or ‘free starter’ would of been nice, Please for the price of the food here you would expect half decent customer service, don’t take the risk. I’ve heard about the awful service from other people but I tend to judge how I find! The hard way unfortunately.

Booked a table for 10pm for NYE. Sat down and ordered drinks and couple of plates. Asked to order mains only to be told the kitchen is closed! Should have been advised this when booking or at least upon arrival/seated. Left hungry and disappointed. Why take bookings if the kitchen is closing imminently.

Great food. Went for my birthday with friends however very disappointed they have removed the best item on the menu, the prawn toast. Mainly go for prawn toast. Bring it back please

We visited here yesterday evening for what I thought was our anniversary dinner. However, my partner got down on one knee and proposed! The staff videoed it and sent it to me after and I couldn’t be more grateful. Thank you so much for capturing such a special moment ❤️ To add to that the food is absolutely incredible and we’ll be back time and time again to eat.

This is an outstanding restaurant with fantastic food, drinks and service. There is a wide variety of food and good vegetarian options, which pleased our daughter. We highly recommend the Bento boxes, which provide variants of different foods and a great way to try alternative items on the menu. An extensive cocktail menu and outstanding festive cocktails, perfect with the Christmas-themed restaurant. The service was fantastic, and our waiter, Garth, was helpful throughout our stay and table never short of drinks. 100% planning our next visit to Zinnia very soon.

Went to celebrate my sisters birthday! Really yummy food and fast service! staff were very attentive and helpful :) Mansi was our server and she was lovely :)

Absolutely stunning restaurant, incredible food and impeccable service. Our waitress Siv was a credit to the restaurant. It’s definitely our new favourite!

Really enjoyable experience, staff were extremely attentive and did not in anyway rush us. Food was delicious and comparable to many London restaurants. The Crab Sushi was the best sushi I’ve ever had. Will be back!

Had an amazing meal last night at Zinnia, the food was incredible and highly recommend the Dragon Roll. We had a couple of waiters but the main one was Mansi who was absolutely fantastic and made our experience great. She was so attentive to us and made sure we were ok throughout our whole meal. Thank you so much Mansi for your 5* service! ❤️

Came here on a Saturday night with a group of friends. This restaurant divided opinion amongst us. The food was pretty good, but the service was quite slow at times, particularly for drinks orders. The menu has a big variety of dishes, but it wasn't really clear what was a sharing dish, versus a single dish for an individual to eat. As a result, we had some dishes arrived which weren't designed for sharing, as well as some rice and noodles which arrived without an accompanying main course, meaning they were cold by the time we needed them. I thought it wasn't great value for money, particularly the drinks which we felt were expensive. On a more positive note, the DJ and general ambiance were really good. Not sure if I'd return though, there's better options in Chelmsford for a group get together

Had a very good meal here last night with friends not a place to bring kids as everyone around is drinking, restaurant is absolutely beautiful, on point service, attentive staff. Definitely coming back.

Amazing decor, visited on Saturday had a nice meal, food was delicious and pleasant service. The servers were doing their best, food took a while but when it came it was delicious. Definitely going back.

Food was OK but the service was absolutely shocking, it felt like none of the staff wanted to be there or actually do anything (highlight of the poor service was having to ask for a desert menu and then literally having them thrown on the...

This place we decided to go for lunch the food was out of this world as we had like a mixed lunch platter type thing, but had a load of extra sides with it and with the drinks it come to around £130 bit spenny...

Visited on a Sunday evening. No staff visible u til we’d waited for 5 mins by the bar. When somebody did appear and take a drinks order they disappeared again for 15 mins before coming back and making the drinks at the bar. The restaurant...

Excellent customer service! The scenery was beautiful, we took lots of photos🥰 Gave a free vegan sorbet for a birthday!

Very stylish. Stunning presentation.I cannot believe this restaurant isn’t busier or have better reviews. It is in my top 3 in Chelmsford area.

Beautiful restaurant Fantastic toilets We all opted for bento boxes , I had the chicken and enjoyed all of the dishes in it . Service was good I would definitely visit again

Tejas was exceptional and attentive to our needs and even brought my wife a birthday dessert. Stunning toilets also!!!! Food is spectacular!

We booked Zinnia for a friends leaving meal at her request, as she had been there before, in the summer, you will realise why this point is important in a moment. It was the first time for the rest of the group. The ambiance score...

Lovely food, definitely recommend the Gyozas! We went on a Wednesday evening so definitely quiet but can imagine it’s lovely when it’s busy !

Wouldn’t recommend zinnia. One minute it’s so loud you can’t hear each other speak, then it’s quiet . One minute it’s dark you can’t see your food, then it’s light. Some dishes lovely and hot, some luke warm. We had 2 different sushi’s which were...

Came here when it first opened and the service wasn’t quite up to the same standard as the food and decor but it’s bedded in now and the service was as good as the lovely food and beautiful interior

The front of house was lovely & the food and service was great. The only reason is put 4* and not 5* is because the price. I don’t mind paying for a good meal but the prices were very expensive. The salmon sashimi is £12...

Dinner was amazing especially the bento boxes. Katie was very friendly and went the extra mile to ensure we had the best dining experience.

The restaurant looks nice and the food was ok, but I felt it was over priced, 30.00 for 12 bits of Sushi, Sushi one is much better value round the corner, quick service and tasty food and a whole lot cheaper, just not as fancy...

Really lovely restaurant in a great setting with friendly staff and amazing food. I get the whole concept but our food just came out far too quickly and all that once. We were literally in and out within an hour which was a shame.

Zinnia is a great local restaurant that serves high quality sushi and other Asian dishes. The service was great, especially our waitress Rebecca. Rebecca made sure we were comfortable and well looked after. I would definitely recommend Zinnia for a date night.

Absolutely terrible service and management, do not go if you're celiac. Initially came into the restaurant a couple of weeks before to discuss gluten free options where we was told that many dishes of the menu can be converted to gluten free and was even...

Good ambience, excellent food and cocktails, great service. I’m surprised this place isn’t busier, I’ll definitely be coming back. Thoroughly recommend.

Absolutely gorgeous food and lovely decor. Loved the dj and great vibe great place to go with friends

We were here for my birthday and the food and service was fantastic. George really made out night he is a diamond ✨

Nice decoration but wouldn’t return. When ordering, the waiter couldn’t speak a word of English (which isn’t me being rude by saying this) and couldn’t understand what we was ordering even when pointing to the choices. We then got parts of food we didn’t order....

Such an amazing restaurant. Great atmosphere The staff are brilliant. So quick. Constantly checking on us. Food is amazing and so reasonable. We had such a great time. A need to visit. Especially for a special occasion. Don’t agree with any of past negative reviews....

This was the second time we have visited and once again, the food was amazing. Our waitress Rebecca was so professional, polite and super helpful - She really made the evening feel special!

Second visit to this Restaurant and second time we had the 6 course tasting menu. Different menu each time. Food was beautifully presented and delicious and definitely great value for money. It was a lunchtime on a Wednesday and was pretty quiet. Service from Dan...

We had a lovely evening, fun atmosphere, delicious food and fabulous service from the wonderful Jocelyn!

The service was lovely and we were welcomed into the restaurant, when sat down he gave us some recommendations and ordered a few plates in between two people. The food was amazing, and would definitely recommend the pork belly and volcano crab roll, as well...

Lovely food & decor. Jocelyn was a fantastic waitress, would never have guessed it was only her 3rd day. Really friendly and attentive😊

Beautiful decor, impeccable service and amazing food. The menu was so different and interesting. We tasted stuff we hadn’t had before. The desserts were mind blowing! Really really recommend if you want a dining experience.

Had an amazing experience food was lovely, and was served by a very caring young lady called becca, she made sure we had everything we needed and that we were okay 10/10 would recommend.

Lovely restaurant and the food was great. We were served by Rebecca who did a great job, very attentive and helped make the experience as enjoyable as possible.

Food and service was amazing, Gareth was are waiter he was so bubbly and sweet and made the evening great!

Went for a friend’s birthday, restaurant and bar are beautifully decorated. DJ played great tunes all night. The food was superb, as good if not better than Ivy Asia or Roka in London. Service was great, Inessa was our main waitress and she was helpful...

We came here for our mums birthday and I’m so happy we did. The food was gorgeous and came out at a great pace, we ordered cocktails which were also great (I’d recommend the rose and lychee martini) and finally, we were so well taken...

We waited an hour and half for food, when asking staff at 45minutes when we were likely to expect our food they assured us that orders can take a while to come out of the kitchen. We ordered 6 dishes between 3 people and not...

Such a lovely place to visit with great vibe… this is thanks to a great dj playing a great set throughout our evening and followered by our amazing waiter GEORGE! He honestly made our night can’t recommend him and the food enough

The food was great and the service was excellent. George waited on us and was extremely polite and professional. Because of him, I'll bring some more customers. Music and ambiance as superb.

I have been to Pavilion Colchester many times and therefore had extremely high hopes for Zinnia Chelmsford. I read many of the reviews and was a little apprehensive, however I have to say, we were welcomed at the door by front of house and shown...

Beautiful unique setting, so pretty and stylish. The food was delicious and the cocktails are some of the best we've ever had. The live DJ playing deep house music in the background was a a great addition, just a shame there isn't a dance floor....

We actually went quite some time ago, but thought I’d better chime in. Go here so you can make out to your influencer friends that you’re cool. Curry tasted good but full of spices that should’ve been removed. Overpriced. Service bad - in that we...

I dined at this restaurant a couple of weeks ago and have been charged a no-show fee even though we ate at your restaurant!!! Called head office to query this and it turned out I had booked the table online for the wrong time in...

Excellent food. Excellent service. Food was fantastic, vibes were great. Me and my wife will definitely be returning soon. The pork belly was unbelievable

We had a fantastic night here. The food was so so tasty, especially the pork Belly and dragon rolls. Atmosphere was really relaxed, and great music. We were served by Alicia who was so friendly, and attentive and gave us great recommendations on what we...

Me and my friends visited Zinnia and had an amazing time! Our waiter Gareth gave us the best service and was really welcoming towards me and my friends. Our meal was lovely and the food was 10/10. Will definitely be visiting again.

"Whilst the place has been decorated beautifully unfortunately we did not enjoy our meal at all. The soft shell crab was like mush, the beef rib was cold and had a big strip of gristle in it so we did not eat those. The wagu...

Our waitress Alicia was amazing! So friendly and attentive! Our food was very very delicious! The vibe and atmosphere was great too! Quick service & great night!

Great service, polite and patient waiter ❤️☝🏻 very helpful and polite waiter, quick service, wonderful atmosphere

Staff disorganised, nobody in charge, no coordination with food and drinks. Had to ask for drinks order 5 times before it came. Food tasteless. Avoid!!!

This place is superb. Food, service, ambience, all absolutely perfect. We had a brilliant evening with friends. Would highly recommend.

I was very much looking forward to a date night with my wife but left with a sour taste in my mouth. After arrival for dinner at 6:30 we sat down and ordered our food about 15 minutes later. After this the sushi came out...

Honestly, I don't know where to start. On arrival we were shown to our table, and we were served quickly. When placing the order, I specified that I would like to order the Chilean Sauvignon Blanc. Our wine was served, and starters arrived quickly except...

Was taken here to ZINNIA for my Christmas present from my son… Was lovely we wanted to try the new sister restaurant to The Pavilion & Mimosa. And the layout, decor & atmosphere was good! We however made the mistake & ordered the ‘8 course...

Amazing place Amazing staff especially Gareth could not do more for us. Food Amazing and cocktails. We'll definitely come back and recommend.

Amazing dinner and service. Gareth was wonderful and a true asset. Will go back again. Tasting menus was awesome

Dinner was lovely and our waiter Gareth was v v great, very chatty and great service ! lovely night x

There is a reason why this place is currently ranked 236 out of 239 restaurants in Chelmsford. I walked out of here last night, I’ve never done that in a restaurant before, but the service was truly awful. We waited over 40 minutes for our...

This is the first time I am making a review but feel it is needed. We opted for the 8 course menu. We ordered 3 drinks throughout and waited over 30 minutes for each one. Having to re ask several times each time. We were...

The decor is beautiful, I think it will become a good restaurant but only if they iron out the service which at the moment isn’t great. Three in my group had finished and I was nearly finished but clearly still eating and they came over...

Having watched the slow fitout transformation during 2021/22, we were intrigued to visit. Friendly welcome , coats taken and shown to our table. Lovely waitress, explained that dishes come out when kitchen is ready and not by course. (Think wagamama). Started with nibbles and sharing...

I have never met a manager running a restaurant with such little interest in service levels. Let’s say first the food is good - but so overshadowed by the service level. Facts Ignored on entering to be seated Ignored while at the bar - no...

Went on Saturday night for 8 people table was late. Main courses for 4 people arrived minus dishes when one finally arrived it was thrown onto the table as the dish was too hot. After 20 minutes trying to get attention of staff we managed...

What an awful experience disgusting service and the manager couldn’t care at all … he even threaten us with the police cause we wanted money off the bill You won’t last and the manger needs sacking

Booked on the 3rd October for my boyfriends birthday, they called me the night before at 8pm to cancel as apparently there was building work going on. Wrote a review on an Instagram picture of my bad experience, their marketing department got in contact with...

Went for a birthday meal with my partner and was absolutely disgusted by the price and quality of the food. Our service was very good however the food was not. All of the fish tasted stale and dry, the pork belly was basically jelly because...

Booked Zinnia for dinner 9.15 as a party of four. We were all looking forward to a nice evening as we had read good reviews. Arrived at the restaurant slightly early to have a drink first. Was greeted as we walked in and was informed...

We dined earlier on in the evening on NYE and had an excellent meal. The venue is absolutely beautiful - theres nothing else to be said about it. The food was also really excellent. A selection of panasian sharing plates and mains. We opted for...

We visited on a Monday evening for a special birthday celebration. We'd read previous poor reviews, but the venue is so pretty, and the food reviews were good, so we decided to give it a try. Our observations; The venue really is VERY pretty The...

Waited over an hour just to be asked for drinks food never turned up over two hours, only two dishes which was small portions arrived and there was 6 of us leaving 9 dishes missing ended up walking out paying for What we had 13...

The restaurant is stunning, decorated to a very high standard! We had read some previous reviews which gave us the impression that perhaps they had a few teething problems being a new restaurant but we decided to try for ourselves! We visited on a week...

Visited as a group on Saturday afternoon, there were two maybe three other tables and that was it, we had the place virtually to ourselves. Have been to this location many times and seen it in various different guises this is by far my favourite,...

Service level is horrendous. One member of our party of 6 ordered noodles with their main. The noodles never arrived despite us asking 3 times. When we complained to the waiter he didn’t seem to care. The bill came which included the noodles which we...

Lovely decor and food was delicious. Unfortunately the front of house waitering team let this beautiful restaurant down, one waiter (man) in particular. Cocktails tasted very nice and it definitely gave you a London bar vibe which I loved. Our waiter when we ordered seemed...

I have visited Zinnia twice now in the past month, both times for lunch once on a Saturday and once on a Friday. Unfortunately, the restaurant was very quiet on each occasion so I hope for the business's sake, it is much busier in the...

Booked Zannia Saturday 12th November for 4 persons . Arrived at 9.10 for 9.15 booking. Ambiance was good , very nicely decorated throughout and we immediately looked forward to our meal.. Checked in at front desk and was told to have a drink at the...