Otaru Sushi and Grill in Chelmsford

Thank you for the service, it was excellent. The manager is a man with integrity. Definitely give them a try. Thank you to the entire team for making sure my kids were okay also.

Bottomless sushi and Korean BBQ were amazong

Update: no response to email address below… Went here based on reviews. Lava roll was 5 pieces of prawn tempura roll with a mountain made out of mayonnaise for £20! This was recommended on the menu. Ordered tuna tataki which was on the menu but apparently “the chef didn’t know how to cook it” so it was taken off after I ordered it. Katsu was nice but vegetable noodles were ok. Not a great experience.

We attended this restaurant over a year ago and was unaware they have recently changed owners. But what can I say from the moment we arrived to the moment we left we got an outstanding service. We had a reservation for 6 and arrived quite early. The owner met us at the door and took care of us instantly. He explained how everything worked and the offers they had on. I must say it was very reasonably priced for what you get. The food was outstanding and so was the service. We had a waiter named Brad who couldn't do enough to help make our experience a great one. Definately deserves recognition for the hard work and great effort he puts into his work making our experience an amazing one. Would definately recommend and will be attending again.

Great sushi Great customer service Highly recommend

we had an amazing time everything was perfect, there was 11 of us, so we had a lot of amazing food, staff were great 💯

I had the pleasure of trying this fantastic restaurant for the first time last week, and I was genuinely impressed! From the moment I stepped inside, the staff went out of their way to make sure our experience was exceptional. Their warmth and attention to detail set the stage for an amazing meal. Now, onto the food. The restaurant offers a wide variety of sushi, and each bite was a delight. It was a true treat for the taste buds! I also got to try Korean BBQ for the first time, which instantly became my favourite part of the meal. With a grill right at the center of the table, we could cook our own meats and seafood, making the experience interactive and fun. This setup allowed us to savor each dish at our own pace, creating a relaxed and enjoyable dining flow. I enjoyed my visit so much that I couldn’t resist going back again this week for lunch. Safe to say, this restaurant has quickly become a new favourite!

A good sushi restaurant with quick to respond staff.

First time eating BBQ here. We loved a different style of dining. And being able to grill our own meats. The down side of the menu for me was no vegetable options to add to the grill. Typically I thought Korean BBQ was wrapped up in a lettuce leaf, But here the small side salad was shredded. General great very attentive staff but the place was only half full for a Saturday night seemed like they could be busy. I would definitely go back. And maybe ask the staff directly for vegetables and large lettuce leaves next time as I felt my meal was missing some greens!

Went for the first time this evening, it was a lovely looking restaurant and the staff were really friendly and helpful and service was excellent throughout. We had the bottomless menu and it was excellent value for money particularly as children eat free! The food was absolutely delicious we will definitely be going again soon.

Went for the first time this evening, it was a lovely looking restaurant and the staff were really friendly and helpful. We had the bottomless menu and it was excellent value for money particularly as children eat free! The food was absolutely delicious we will definitely be going again soon.

Have visited twice recently, at the end of Sep and last weekend. Staff were friendly and helpful and the menu choices wide, good value and most importantly, delicious! Can't wait to visit again!

I cannot recommend this enough!!! We didn’t realise they had the Korean BBQ table grills when we looked at the website, but once we saw them and the very reasonable menu we immediately went for it. 😋😋😋 The grilling was the most fun I’ve ever had at a restaurant, and it was so nice to slowly eat and chat while waiting for the food to cook. And the meat was amazing! The most beautifully thin slices (which are cut to order) and so flavourful!! Plus they provide you with garlic butter which was the icing on the cake 🤤 A feature they had that I really loved is the buzzers on the tables, so if you needed a member of staff, you can call them over to the table to ask for things! Not that we needed to use it 😂 Even though there was a huge party at the restaurant when we went (we were walk-ins) the staff were still so lovely and checked on us to apologise for delays and check we were ok! Cannot rate them highly enough!!!

Very friendly and helpful staff. Food was great and filling.

One of “my spots” that I love to bring people to when I want to impress, incredible value for money, top notch service that makes the visit feel unique every time and the best food I’ve ever had in a bottomless offer. Can’t recommend enough and worth the over an hour drive.

Food was absolutely astonishing. If you do three rounds of the bottomless menu and as many drinks as you can it is totally worth it. Brad our waiter was lovely has great jokes and was better than almost every waiter I’ve experienced in even London. Would totally recommend.

We have been here a few times this year and the food is always amazing, cant fault it. Service of drinks can be alittle slow or just forgotten if you order with the manager. We will be going back though.

Brilliant service and great fish

Come here with my pals for a bottomless brunch. The food was superb and the service was just as good. Brad served us and was amazing from start to finish. Top man!

OK but won't go back service not so great

We were out for a birthday meal with a table booked for two, went with the bottomless with drinks. Arrived at 7 and by 8:30 we had had a bowl of rice, edamame and pork skewers even tho we ordered chicken. Really disappointing as we loved it before. We wanted to be home by 9 so just asked to leave. Wasted evening

The first time we ordered a takeaway here was few days ago, Salmon Teriyaki rice, they gave us about 7-8 salmon slices, today we ordered the same and was given only 3 salmon slices, with the same price paid at £15. Not very consistent hence given them 2 stars for the food.

Went their 3 times this week, and the first was my first time ever. Amazing hidden gem of Chelmsford just off the main street, food was amazing I couldn't get enough. Service was welcoming and just great, all the staff were friendly and had no problem helping with our orders, the main waiter, Steven, was amazing, so friendly and it was nice to meet him. Amazing food and an amazing experience, can't wait to go again, thank you!

Food was excellent. We had the unlimited sushi menu and the Korean BBQ. Both were sizeable portions. When it gets busy, the waiting staff can get a bit busy so don't be afraid to attract their attention if you want service.

Soft shell crab was dry, pot of vinegar was open so all of the gyoza were soggy, sushi covered in mayonnaise. Disappointing

Quite literally the worst customer service experience I’ve ever had. If you’re going to go, don’t use the bottomless sushi and drinks offer. Not only do they not bring your drinks, they delayed them for two hours, pretended the barrel had gone but then served new customers that individually ordered drinks and finally after asking 5 times, they brought the wrong beer. Paid for unlimited drink to receive one incorrect beer. The food itself is not too bad, it’s a shame the whole experience is ruined by the overall service. When I tried to mention this at the end, she waiter didn’t even acknowledge me, or apologise. Just stared blankly in front of her.

This place is lovely!! The staff are Incredible, friendly and polite. The food portions are generous and delicious. Can thoroughly recommend! Have attached the menu for the bottomless sushi, would definitely be back again to try more dishes

I visited this restaurant when it was Sushi One and didn't think much of it as the food was quite bland and the service not great. I booked Otaru and realised afterwards it was the same place rebranded so I had low expectations. I was pleasantly surprised however and I cant wait to come back for more. The food was delicious this time and I liked the new ordering system where you can order multiple rounds of sushi. The service was better this time around but it did feel like maybe another waiter was needed to make things smoother. Keep it up!

We waited some time for our food and when my wife's food came, I had already finished mine. My £15 tempura was definitely not worth the price. My wife's sushi rice was still warm, which means they ran out of rice, hence the reason for my wife's late sushi. I sadly did not enjoy the time there.

the waitress chloe was AMAZING!!! she was so kind and a great laugh. already been back 3 times for the food. the food makes me ascend to the heavens ❤️

Very good quality food. The Sushi here is top notch. The restaurant is very clean and the ambience is great

Absolutely brilliant Japanese restaurant in Chelmsford. Went with Rocco and Gambo, and the food, service and atmosphere was absolutely top class. Brilliant!

Food was nice. Hot food better than the sushi. Apart from they pack everything out with so much rice and not that much fish but the other food was good. Service was awful we were in the restaurant for 2 hours and only got spoken to by staff around 2 times. Had to wait about 30/40 minutes between courses. So the “all you can eat” really didn’t work as it usually is meant to. Then the worst part and this was literally advertised no where. We were told the service charge was mandatory and we had to pay it. Despite the service being bad. Such a shame.

A busy Saturday lunchtime, but a table available for 4. Great menu (maybe could do with pictures for the uninitiated), really delicious food, a wide selection and reasonably priced. I'll be back!

after visiting this place i can say its the same as sushi one, same management, same menu, same rats...

Apparently not fresh. Are you joking?

This pains me a little because we have been there a few times - first time was amazing, second time, meh. The service and people are friendly and attentive, every time. The food - anything other than sushi was excellent. Now the sushi (which is why we go); first time, almost faultless. Second time, it was virtually just rice. Huge rice rolls, thick, wide, with ever smaller fillings. If you're unlucky enough to get an end cut - might as well just be a big square of rice. Perhaps this is just a "bottomless" menu trick, where they try to fill you with as much rice as possible so you eat less. Just a shame because the first time we went this was not a problem in the slightest. It's still a 4 because the service and non-sushi food was great. But as we go for the sushi, we won't be returning.

Service was very slow considering there were no more than 3-4 other tables being served at the time, a warm welcome and ‘service with a smile’ would have been nice. There were two members of staff who would walk around and it felt like eye contact was avoided the entire time which made it difficult to get anyone’s attention. When receiving food we’d say thank you but they’d place the food on the table again with not as much as a smile or any eye contact again, felt very awkward. Sushi was sub par, ratio of fish to rice was way off it was just like eating balls of rice. The salmon sashimi salad was awful, looks like they just use the really fatty parts of the salmon for this. Food was all you can eat, and after ordering the second round they double checked the food items we’d ticked yet still failed to bring out all the items we’d ticked on the menu. The restaurant was freezing cold so we were sat shivering whilst trying to eat, which in turn made any hot food get cold very quickly. Positives - the chicken teriyaki was nice. All in all, wouldn’t recommend. Service was cold and slow, unfortunately left feeling very underwhelmed.

Went recently and it appears it's same management as before when it was sushi one and subsequently closed down by authorities. Toilets are absolutely filthy. Food has gone down hill and they packed out the rolls with lots of rice and little fish. Also found the manager to be difficult and rude. Didn't like answering simple queries about number of items in a portion etc. I won't be returning.

Great place, good food and staff

Relaxed, AMAZING food. Soooo fulll. Lol but really great. Definitely can recommend 👌

They put regular mayonnaise on top of both the Dragon and Rainbow rolls. Most bizarre thing ever, I had to wipe it off with a paper towel and then deliveroo some Sriracha Mayo

Rude and awful service. Glass and utensils were not clean. Food is overseasoned. Not feeling well 1 hour after.

Food and service was brilliant, however once your 2 hours is over they want you out. Not a big deal since there’s loads of places to go.

The service was friendly and helpful. We chose the all you can eat option and declared after 2 rounds of six dishes, They were ready to bring out more if we had wanted. There was a wide range of options and the sushi particularly good. Will go back.

Lovely people, amazingly delicious food and great atmosphere! We will be back for sure. Thanks for the great dinner!

Big sushi fan, excited to visit. Went for a Friday evening meal. Had a range of about 8/9 different dishes. Service second to none. Nice atmosphere. Saki okay. Terrible loos. I truly hope the kitchen's installed by a different fitter and are of better spec! I mean, I couldn't quite believe the state of them. Mixed review of the food. Some was fabulous - pumpkin fritters a big hit. Salmon tempura delicious. Some was disappointing e.g. loads of mayonnaise on everything, crab flavoured sticks...!? Sea food just didn't taste fresh unfortunately. Might return for the "bottomless" deal, but prefer Yo! and Chelmsford's Jet Sushi tbh.

Fantastic all you can eat restaurant. Love to go back soon.

Some of the best sushi I have had locally. The food came incredibly quickly after ordering and the hot dishes came piping hot. All of the sushi was wonderful, with good quality fish. The staff were incredible, topping up drinks without needing to ask. Would absolutely recommend and we will be coming back in the near future!

Great value..excellent food ..staff really helpful…definitely going back

After we complained about our coke being flat and weird tasting, the service went downhill. The manager very defensively said the cokes were from cans, no apologies from him and did not offer to replace our drinks. We were sure he was not telling the truth as the drinks tasted awful. After this, we waited ages for our food, and when they did arrive, definitely not worth the price they are charging. I don’t think the place has improved from One Sushi. In fact, it’s worse.

A must visit!!! Bottomless sushi, hot apps and drink (alcohol included) for only £33 An absolutely incredible deal, and the food is so so so delicious Service very friendly, everything was explained very clearly. We were never left without a beer either Can't recommend enough, my new favourite in Chelmsford and we will be back!!

Top service and food was delicious. Definitely coming back.

Ignored for a bit since walking in on a not particularly rushed night, and then when I politely asked about the possibility of a quieter table due to guest having autism, they replied with a very hostile "no.". Following this we decided to go elsewhere and were met with a rude tut and glare. Abysmal customer service and plain lack of tact.

Such a cozy restaurant! Great value for money and awesome dishes. Highly recommended!

The best sushi restaurant in Chelmsford. The waiters are friendly and the quality of the food are just surprisingly good with reasonable prices. Really worth for a visit!

Exemptional sushi and service. Highly recommend this place. Best sushi that ive had so bravo. We will be back. Thank you

Amazing food! Great value for money, and such a lovely atmosphere! Will definitely come back again. Thank you 💚

We just happened to walk past and decided to give it go. Great food and service at an excellent price. Highly recommended

We went for lunch on a Wednesday so it was a little quiet but the food we had was amazing. We had bottomless sushi which is great value for money, everything was made freshly there and then, the quality of the food was amazing, the sushi was soooo good and all the hot food was perfectly hot as it arrived, I would 100% go again. The service was also great, all staff were super friendly, helpful and very attentive. We have also ordered take away sushi from them before which was also great!

Mixed Experience at Otaru Sushi I recently visited Otaru Sushi after hearing great reviews about it. I opted for a takeaway instead of dining in. The restaurant's interior was impressively clean and had a modern ambiance. The waiter, though friendly, had a noticeable cigarette smell, which was a minor concern for me. For my order, I chose the Dragon Roll, Salmon Nigiri, and Chicken Katsu. The Dragon Roll and Salmon Nigiri were decent, but unfortunately, the Chicken Katsu left much to be desired. It was disappointingly dry, and this marred my overall impression of the meal. While it's possible that dining in might offer a better culinary experience, my takeaway order fell short of expectations. As a result, I'm hesitant to return to Otaru Sushi. Despite the letdown with the Chicken Katsu, the cleanliness of the restaurant and the friendliness of the staff do leave a positive impression. Perhaps trying different items on the menu or giving the dine-in experience a chance could lead to a more satisfying visit in the future.

Me and my wife were really impressed. Food was lovely and service was fantastic (we visited on Monday evening). The fact the food was unlimited was amazing considering how nice and affordable it was. We will definitely be visiting again!

Outstanding. High quality food and service. Very reasonably priced. It’s a much better restaurant than its predecessor

Incredible sushi in Chelmsford. Extremely welcoming and attentive hosts, and an enormous selection of sushi and hot dishes to try from their bottomless dinner menu which we found to be great value. Would highly recommend.

First experience of a Korean BBQ. Lots of options and an enjoyable meal

Went for an evening meal with family, ended up ordering the unlimited menu which had lots of choice to select from and then all freshly prepared. All the sushi was fresh and delicious and the hot dishes were also spot on. Great value for money but also excellent quality. All staff are friendly and professional.

Have visited twice in the last two days with my brother and have chose the bottomless sushi both tines at it is really good and great value for money. Service was really good and all the staff were very friendly

Too noisy for a date. Waiter talked too much while we were eating.

Good service and good 🍱 food. Sushi is fresh and Korea grill is delicious too. Will definitely come back

Really good service and lovely food !

celebration with my mum birthday. Excellent service, fresh food. Definitely will coming back.

We went in on a weekday where we all had a dish rather than get the all you can eat deal. Chicken teriyaki was super sweet and punchy, bone broth was so creamy you will swear it has cream in it. Good food, will return to see what the sushi is like and maybe some of the deep fried stuffs. There were some teens in chowing down on the all you can eat and drink deal and what they had looked good from a far.

Lovely Saturday evening dinner at Otaru. Excellent staff, excellent food and a bottomless Japanese menu on a Saturday evening for a very reasonable price. Will definitely be returning to try the Korean BBQ with family and friends and the bottomless drinks/ sushi will definitely be a revisit for us when neither of us have to drive. Nothing like its predecessor and worth a visit for any lovers of Japanese and Korean food!

The staff are very friendly and are happy to assist where they can. The bottomless sushi is delicious and extremely filling with big portion sizes. I would definitely recommend eating here and the warm dishes are delicious too.

The food was delicious and the staff were all very friendly. Our food came quickly and the atmosphere was relaxed. Will be going back.

Shop is newly renovated. Food is fresh and is located close to car park.

Amazing food and impeccable service. Sashimi’s very fresh and u can even preorder specials if u want. Great place to dine in👍

Excellent ambience, had an amazing food with a great service

Best place for Japanese cuisine.

Delicious food and drink, excellent service, reasonably priced. Will come again.

Amazing place, food was excellent and the service was first class. Had the bottomless menu and it was outstanding.

Exact same as SUSHI one which was shut down for health issues, just a different name. Same manager and everything, don't eat anything from here unless you have a death wish

3 for the price of 2. I like it. Food quality was good. Good service. Jake and Kai are big eaters. Money well spent. 👍🏻👍🏻👍🏻👍🏻👍🏻

Very nice and fresh food. The staff were very attentive and helpful. The price is very reasonable. I would highly recommend

Excellent service and great food. There was a huge selection for vegans, so we were very happy. The plum wine is yummy 😋 Food came out very quickly. We came in as a couple but there’s lots of space in here so could accommodate a large group. Also, the art on the walls is coooool. Thank you Otaru for a lovely dinner!

Fantastic service, food and atmosphere. Stumbled across whilst deciding where to eat and had the best meal me and my friend had in months. Value for money is incredible. 11/10 will be coming back again.

Came across this fantastic restaurant. We went for the sushi bottomless brunch. There was such a huge variety of food and the quality of each dish was fantastic. The servers were so attentive. Highly recommend!!

Amazing staff Delicious food! 5 stars 100%

We stumbled across this place looking for the breakfast club and noticed the bottomless menu. Thought we’d give it a try and were very happy we did. The interior, service and food were amazing. Definately coming back.

Me and my husband was debating on where to eat and came across OTARU. We was welcomed by the owner who was very welcoming. He took time and went through the menu throughly as I'm not familiar with Japanese food. The food was delicious and amazing for the price at £12.80pp for the lunch time menu. We will defo be back! Ps. Brand new owners.

Thanks to the team for a wonderful evening, the food was amazing, we recommend it to everyone 🫶🤗🤤

Delicious, authentic Japanese food, with very attentive and polite staff. The bottomless menu is a great idea as a group of friends, allowing those of us who were new to the cuisine to try a variety of dishes. The restaurant was very clean with tasteful decor. The only small negative was unavoidable as a part of the building, as it was a bit echoey which made it slightly difficult to hear each other.

The restaurant we went on last Saturday that was just refurbished a week ago, which is a pretty dinning place with friends and family. Food was very clean, delicious and presented beautifully, the staff were amazing and the service provided was fantastic, we would eat here again. Thanks a lot.