Otaru Sushi and Grill in Chelmsford - Phone Number, Reservations, Reviews

Soft shell crab was dry, pot of vinegar was open so all of the gyoza were soggy, sushi covered in mayonnaise. Disappointing

This place is lovely!! The staff are Incredible, friendly and polite. The food portions are generous and delicious. Can thoroughly recommend! Have attached the menu for the bottomless sushi, would definitely be back again to try more dishes

I visited this restaurant when it was Sushi One and didn't think much of it as the food was quite bland and the service not great. I booked Otaru and realised afterwards it was the same place rebranded so I had low expectations. I was pleasantly surprised however and I cant wait to come back for more. The food was delicious this time and I liked the new ordering system where you can order multiple rounds of sushi. The service was better this time around but it did feel like maybe another waiter was needed to make things smoother. Keep it up!

the waitress chloe was AMAZING!!! she was so kind and a great laugh. already been back 3 times for the food. the food makes me ascend to the heavens ❤️

We waited some time for our food and when my wife's food came, I had already finished mine. My £15 tempura was definitely not worth the price. My wife's sushi rice was still warm, which means they ran out of rice, hence the reason for my wife's late sushi. I sadly did not enjoy the time there.

Very good quality food. The Sushi here is top notch. The restaurant is very clean and the ambience is great

Food was nice. Hot food better than the sushi. Apart from they pack everything out with so much rice and not that much fish but the other food was good. Service was awful we were in the restaurant for 2 hours and only got spoken to by staff around 2 times. Had to wait about 30/40 minutes between courses. So the “all you can eat” really didn’t work as it usually is meant to. Then the worst part and this was literally advertised no where. We were told the service charge was mandatory and we had to pay it. Despite the service being bad. Such a shame.

Absolutely brilliant Japanese restaurant in Chelmsford. Went with Rocco and Gambo, and the food, service and atmosphere was absolutely top class. Brilliant!

A busy Saturday lunchtime, but a table available for 4. Great menu (maybe could do with pictures for the uninitiated), really delicious food, a wide selection and reasonably priced. I'll be back!

after visiting this place i can say its the same as sushi one, same management, same menu, same rats...

Apparently not fresh. Are you joking?

This pains me a little because we have been there a few times - first time was amazing, second time, meh. The service and people are friendly and attentive, every time. The food - anything other than sushi was excellent. Now the sushi (which is why we go); first time, almost faultless. Second time, it was virtually just rice. Huge rice rolls, thick, wide, with ever smaller fillings. If you're unlucky enough to get an end cut - might as well just be a big square of rice. Perhaps this is just a "bottomless" menu trick, where they try to fill you with as much rice as possible so you eat less. Just a shame because the first time we went this was not a problem in the slightest. It's still a 4 because the service and non-sushi food was great. But as we go for the sushi, we won't be returning.

Service was very slow considering there were no more than 3-4 other tables being served at the time, a warm welcome and ‘service with a smile’ would have been nice. There were two members of staff who would walk around and it felt like eye contact was avoided the entire time which made it difficult to get anyone’s attention. When receiving food we’d say thank you but they’d place the food on the table again with not as much as a smile or any eye contact again, felt very awkward. Sushi was sub par, ratio of fish to rice was way off it was just like eating balls of rice. The salmon sashimi salad was awful, looks like they just use the really fatty parts of the salmon for this. Food was all you can eat, and after ordering the second round they double checked the food items we’d ticked yet still failed to bring out all the items we’d ticked on the menu. The restaurant was freezing cold so we were sat shivering whilst trying to eat, which in turn made any hot food get cold very quickly. Positives - the chicken teriyaki was nice. All in all, wouldn’t recommend. Service was cold and slow, unfortunately left feeling very underwhelmed.

Went recently and it appears it's same management as before when it was sushi one and subsequently closed down by authorities. Toilets are absolutely filthy. Food has gone down hill and they packed out the rolls with lots of rice and little fish. Also found the manager to be difficult and rude. Didn't like answering simple queries about number of items in a portion etc. I won't be returning.

Great place, good food and staff

Relaxed, AMAZING food. Soooo fulll. Lol but really great. Definitely can recommend 👌

They put regular mayonnaise on top of both the Dragon and Rainbow rolls. Most bizarre thing ever, I had to wipe it off with a paper towel and then deliveroo some Sriracha Mayo

Rude and awful service. Glass and utensils were not clean. Food is overseasoned. Not feeling well 1 hour after.

Food and service was brilliant, however once your 2 hours is over they want you out. Not a big deal since there’s loads of places to go.

The service was friendly and helpful. We chose the all you can eat option and declared after 2 rounds of six dishes, They were ready to bring out more if we had wanted. There was a wide range of options and the sushi particularly good. Will go back.

Lovely people, amazingly delicious food and great atmosphere! We will be back for sure. Thanks for the great dinner!

Big sushi fan, excited to visit. Went for a Friday evening meal. Had a range of about 8/9 different dishes. Service second to none. Nice atmosphere. Saki okay. Terrible loos. I truly hope the kitchen's installed by a different fitter and are of better spec! I mean, I couldn't quite believe the state of them. Mixed review of the food. Some was fabulous - pumpkin fritters a big hit. Salmon tempura delicious. Some was disappointing e.g. loads of mayonnaise on everything, crab flavoured sticks...!? Sea food just didn't taste fresh unfortunately. Might return for the "bottomless" deal, but prefer Yo! and Chelmsford's Jet Sushi tbh.

Fantastic all you can eat restaurant. Love to go back soon.

Some of the best sushi I have had locally. The food came incredibly quickly after ordering and the hot dishes came piping hot. All of the sushi was wonderful, with good quality fish. The staff were incredible, topping up drinks without needing to ask. Would absolutely recommend and we will be coming back in the near future!

Great value..excellent food ..staff really helpful…definitely going back

After we complained about our coke being flat and weird tasting, the service went downhill. The manager very defensively said the cokes were from cans, no apologies from him and did not offer to replace our drinks. We were sure he was not telling the truth as the drinks tasted awful. After this, we waited ages for our food, and when they did arrive, definitely not worth the price they are charging. I don’t think the place has improved from One Sushi. In fact, it’s worse.

Top service and food was delicious. Definitely coming back.

A must visit!!! Bottomless sushi, hot apps and drink (alcohol included) for only £33 An absolutely incredible deal, and the food is so so so delicious Service very friendly, everything was explained very clearly. We were never left without a beer either Can't recommend enough, my new favourite in Chelmsford and we will be back!!

The best sushi restaurant in Chelmsford. The waiters are friendly and the quality of the food are just surprisingly good with reasonable prices. Really worth for a visit!

Such a cozy restaurant! Great value for money and awesome dishes. Highly recommended!

Ignored for a bit since walking in on a not particularly rushed night, and then when I politely asked about the possibility of a quieter table due to guest having autism, they replied with a very hostile "no.". Following this we decided to go elsewhere and were met with a rude tut and glare. Abysmal customer service and plain lack of tact.

Exemptional sushi and service. Highly recommend this place. Best sushi that ive had so bravo. We will be back. Thank you

Amazing food! Great value for money, and such a lovely atmosphere! Will definitely come back again. Thank you 💚

We just happened to walk past and decided to give it go. Great food and service at an excellent price. Highly recommended

We went for lunch on a Wednesday so it was a little quiet but the food we had was amazing. We had bottomless sushi which is great value for money, everything was made freshly there and then, the quality of the food was amazing, the sushi was soooo good and all the hot food was perfectly hot as it arrived, I would 100% go again. The service was also great, all staff were super friendly, helpful and very attentive. We have also ordered take away sushi from them before which was also great!

Mixed Experience at Otaru Sushi I recently visited Otaru Sushi after hearing great reviews about it. I opted for a takeaway instead of dining in. The restaurant's interior was impressively clean and had a modern ambiance. The waiter, though friendly, had a noticeable cigarette smell, which was a minor concern for me. For my order, I chose the Dragon Roll, Salmon Nigiri, and Chicken Katsu. The Dragon Roll and Salmon Nigiri were decent, but unfortunately, the Chicken Katsu left much to be desired. It was disappointingly dry, and this marred my overall impression of the meal. While it's possible that dining in might offer a better culinary experience, my takeaway order fell short of expectations. As a result, I'm hesitant to return to Otaru Sushi. Despite the letdown with the Chicken Katsu, the cleanliness of the restaurant and the friendliness of the staff do leave a positive impression. Perhaps trying different items on the menu or giving the dine-in experience a chance could lead to a more satisfying visit in the future.

Me and my wife were really impressed. Food was lovely and service was fantastic (we visited on Monday evening). The fact the food was unlimited was amazing considering how nice and affordable it was. We will definitely be visiting again!

Outstanding. High quality food and service. Very reasonably priced. It’s a much better restaurant than its predecessor

Incredible sushi in Chelmsford. Extremely welcoming and attentive hosts, and an enormous selection of sushi and hot dishes to try from their bottomless dinner menu which we found to be great value. Would highly recommend.

First experience of a Korean BBQ. Lots of options and an enjoyable meal

Went for an evening meal with family, ended up ordering the unlimited menu which had lots of choice to select from and then all freshly prepared. All the sushi was fresh and delicious and the hot dishes were also spot on. Great value for money but also excellent quality. All staff are friendly and professional.

Have visited twice in the last two days with my brother and have chose the bottomless sushi both tines at it is really good and great value for money. Service was really good and all the staff were very friendly

Too noisy for a date. Waiter talked too much while we were eating.

Good service and good 🍱 food. Sushi is fresh and Korea grill is delicious too. Will definitely come back

Really good service and lovely food !

celebration with my mum birthday. Excellent service, fresh food. Definitely will coming back.

We went in on a weekday where we all had a dish rather than get the all you can eat deal. Chicken teriyaki was super sweet and punchy, bone broth was so creamy you will swear it has cream in it. Good food, will return to see what the sushi is like and maybe some of the deep fried stuffs. There were some teens in chowing down on the all you can eat and drink deal and what they had looked good from a far.

Lovely Saturday evening dinner at Otaru. Excellent staff, excellent food and a bottomless Japanese menu on a Saturday evening for a very reasonable price. Will definitely be returning to try the Korean BBQ with family and friends and the bottomless drinks/ sushi will definitely be a revisit for us when neither of us have to drive. Nothing like its predecessor and worth a visit for any lovers of Japanese and Korean food!

The staff are very friendly and are happy to assist where they can. The bottomless sushi is delicious and extremely filling with big portion sizes. I would definitely recommend eating here and the warm dishes are delicious too.

Clearly very different from Sushi One new owners I should imagine. But the food was great and the service was really good.

The food was delicious and the staff were all very friendly. Our food came quickly and the atmosphere was relaxed. Will be going back.

Shop is newly renovated. Food is fresh and is located close to car park.

Amazing food and impeccable service. Sashimi’s very fresh and u can even preorder specials if u want. Great place to dine in👍

Excellent ambience, had an amazing food with a great service

Best place for Japanese cuisine.

Delicious food and drink, excellent service, reasonably priced. Will come again.

Amazing place, food was excellent and the service was first class. Had the bottomless menu and it was outstanding.

Exact same as SUSHI one which was shut down for health issues, just a different name. Same manager and everything, don't eat anything from here unless you have a death wish

3 for the price of 2. I like it. Food quality was good. Good service. Jake and Kai are big eaters. Money well spent. 👍🏻👍🏻👍🏻👍🏻👍🏻

Very nice and fresh food. The staff were very attentive and helpful. The price is very reasonable. I would highly recommend

Fantastic service, food and atmosphere. Stumbled across whilst deciding where to eat and had the best meal me and my friend had in months. Value for money is incredible. 11/10 will be coming back again.

Excellent service and great food. There was a huge selection for vegans, so we were very happy. The plum wine is yummy 😋 Food came out very quickly. We came in as a couple but there’s lots of space in here so could accommodate a large group. Also, the art on the walls is coooool. Thank you Otaru for a lovely dinner!

Came across this fantastic restaurant. We went for the sushi bottomless brunch. There was such a huge variety of food and the quality of each dish was fantastic. The servers were so attentive. Highly recommend!!

We stumbled across this place looking for the breakfast club and noticed the bottomless menu. Thought we’d give it a try and were very happy we did. The interior, service and food were amazing. Definately coming back.

Me and my husband was debating on where to eat and came across OTARU. We was welcomed by the owner who was very welcoming. He took time and went through the menu throughly as I'm not familiar with Japanese food. The food was delicious and amazing for the price at £12.80pp for the lunch time menu. We will defo be back! Ps. Brand new owners.

Amazing staff Delicious food! 5 stars 100%

Thanks to the team for a wonderful evening, the food was amazing, we recommend it to everyone 🫶🤗🤤

Delicious, authentic Japanese food, with very attentive and polite staff. The bottomless menu is a great idea as a group of friends, allowing those of us who were new to the cuisine to try a variety of dishes. The restaurant was very clean with tasteful decor. The only small negative was unavoidable as a part of the building, as it was a bit echoey which made it slightly difficult to hear each other.

The restaurant we went on last Saturday that was just refurbished a week ago, which is a pretty dinning place with friends and family. Food was very clean, delicious and presented beautifully, the staff were amazing and the service provided was fantastic, we would eat here again. Thanks a lot.