Zerodegrees - Blackheath in Lewisham

Dear Restaurant Management, I am writing to express my profound disappointment following my recent visit to your establishment. I chose to return based on a previous positive experience, but this visit proved to be deeply unsatisfactory for several reasons. When I arrived, I was surprised to see that only three tables were occupied while the rest of the restaurant sat empty. Despite the apparent lack of customers, the service was far below expectations. In fact, I had to request the menu four separate times, as if the staff were entirely preoccupied and unable to attend to us. Furthermore, when we placed our order, no one inquired about food allergies—an essential aspect of customer care. Our meals were served without proper attention: the cutlery was not provided until we specifically reminded the staff after our food had been served, and we even had to clear our plates ourselves due to the overall lack of attention. Adding to our frustration, when we requested a beer from a passing waitress, we experienced a delay of nearly ten minutes. We ultimately had to alert the bartender again to receive our drink. The situation deteriorated further when we discovered hairs in our food. Initially, we suspected it might be an isolated incident; however, when a second hair was found, it became clear that this was not a one-off mistake. The response from our waitress was shockingly unprofessional—she laughed and dismissively insisted that the hairs could not have come from your establishment. Additionally, we were asked to leave at 9:30 PM, despite the restaurant’s website stating that you are open until 10:00 PM. When we inquired about this discrepancy, the waitstaff explained that they close earlier if there are no customers. This further added to our sense of dissatisfaction and confusion about your service practices. I must add that it is a pity we did not have to pay any service fee on that occasion, as the food was actually tasty. However, good cuisine alone cannot compensate for the overall poor service and disregard for proper customer care. I sincerely hope you will take these issues seriously and implement the necessary measures to ensure that such service oversights do not recur. I look forward to learning about the steps you plan to take to restore the high standard of service that I once admired.

A top-notch restaurant! Incredible pizza with homemade dough, excellent mussels, and the cherry on top: a free tasting of several house-made beers – one with mango, the other with coffee/chocolate notes. The fresh vegetables were also top quality. The service was lovely and super friendly! I highly recommend it!

Abrupt bar staff no snacks available on a Saturday.Couldn't serve food told it would be a long time as they had a party

Great beer, I usually go for the pizza as it’s the best in Greenwich/Blackheath, but this time went for pasta which was equally as great. The desserts were lovely, staff were attentive. With £5 happy hour pints our bill was very reasonable.

Quick stop at Zerodegrees nice calamari even though I personally prefer the old version with the sweet chilli sauce, king prawns linguini cooked perfectly just in my taste I prefer the asparagus and chilli you used to do, but all together great team and great atmosphere

Love it. Good service and selection of beers 🍻

First visit here. Food was average at best. Bruschetta starter was tiny for £7. Three pieces of bread and three pieces of tomatoes on each. Mussels and chips for main which was very mediocre. Wine list poor. Won’t be returning. Bill of £80+ crazy for what we had. No wonder people don’t bother going out any more.

My go to place after football. Great pizza and I would recommend the black lager.

Ran out of half their beers. More of a restaurant than brewery.

Overall this is a fantastic brewery with an amazing menu. Extremely targeted to a fun day out and they offer roasts on Sunday!!!! Perfect pizza on any other day! I love the atmosphere. Staff are very accommodating and lovely.

Had a terrible experience and was humiliated by the staff 22/03/2025, 12:15 pm. I was hungry and went in and I tried to go use the toilet first and was verbally attacked by one staff asking why I wanted to use their toilets without permission and why I didn’t say hello or excuse myself even though at the entrance behind the counter there was a staff who I had spoken to n left my water bottle there. In a minute all front of house were onto me saying am rude and entitled and shouting at me to go away . Felt it was even racist . I couldn’t even go to another place to eat because of the experience. Utterly shocking experience

Love this place, the mango beer is my favourite and the food is great. I can recommend the fried zucchini, goats cheese salad and chicken sandwich. Plenty of indoor and outdoor seating.

Used to love this place. They used to get the balance of food price/quality just right, even in the face of inflation. That seems to have changed. Our latest visit will likely be our last. £80 for an 'ok' meal and a couple of drinks is too much. Real pity. I've been going here for over a decade.

Great pizza, great beer. Staff welcoming and attentive and lovely touch with a complimentary dessert for my father in law’s 87th bday.

Really good beers and nice pizzas.

Great quiz on a Monday with Lauren!

He estado aquí un par de veces y siempre ha sido una experiencia agradable. El frente del personal de la casa siempre ha sido muy hospitalario. Fuimos un sábado por la noche y nos sorprendió un poco encontrar personal viniendo a decir últimas órdenes a las 22: 30 . Cuando el horario de apertura se indica claramente en el sitio web como cierre a medianoche. El lugar más o menos vaciado por 11 y el personal de espera en realidad se estaban preparando para ir a casa antes de que nosotros mismos nos fuimos. La comida era agradable, el único defecto era que las alas salieron un poco frías, pero aparte de eso todo lo demás era agradable.

We had a lovely lunch. Great service and the food was a cut above.

Best restraint I ever been to I never seen better pizza 🍕 than this. this is better than italy pizza. 🍕

The pizza is excellent. A great starter option is the vegetable platter.

It had such a lively atmosphere and I really enjoyed my meal but the jalapeños were not hot enough 😂

Went for pizza at lunchtime. Was very quiet. Service was friendly and food was delicious albeit pizza was maybe a touch sloppy. But flavour was good. We also ordered a salad as a main which was really good. Useful to have such a reliable place nearby. We have always had a good meal here.

Amazing Pizza, I mean outstanding. People absolutely lovely and welcoming. The beer is brilliant. It is a hidden gem. Please don't tell any food influencers about it.

Went out with my family yesterday to eat at zero degrees for the first time, i can honestly say i would recommend. the food was really nice , especially the pizza i’d say it’s the best in the village. The atmosphere was nice , as the staff were very welcoming and the Manager made us feel especially looked after. Great customer service and overall experience, will definitely be coming back!

Siendo asiduos a cero grados recibimos un correo electrónico promocional ofreciéndonos un entrante o postre gratis cuando pides un plato principal para cada persona de tu fiesta bueno mi pareja y yo fuimos tuvimos un entrante y un postre es decir uno cada vez cuando sale la cuenta los dos estaban en la cuenta explicándole esto a la camarera que consiguió la gerente que fue muy agresiva cuando señaló. Fue solo para una persona después de mostrarle el correo electrónico claramente indicaba uno para cada uno de su grupo. Ella dijo que estaba mal, así que pagué la cuenta y luego envié un correo electrónico a servicio al cliente, servicio al cliente señaló que éramos blancos y ella se equivocó pidiéndonos que volviéramos y en nuestra próxima visita nos darían cervezas de cortesía si hubiera tenido tiempo de mirar su cuenta, habíamos pedido anteriormente dos vinos blancos, así que ¿de dónde vinieron dos cervezas? No sé por qué decir que no volveré allí.

Popped in for a pre dinner drink. Some great beer available and friendly atmosphere.

My Go-To Spot for Mussels, Chips, and Craft Beer! I recently had the pleasure of dining at Zero Degree in Blackheath, and it truly stands out as a gem in the area. Despite being a large restaurant, the space is beautifully decorated and thoughtfully divided into different areas, making it feel cozy and intimate. There’s a special charm to every corner, whether you’re settling in for a relaxed meal or celebrating something special. One of the highlights is their event room, which is perfect for hosting gatherings or celebrations. Plus, they have a fantastic rooftop — ideal for enjoying food and drinks, especially on a sunny day. The food was the highlight of our visit — especially the mussels! The menu offers an impressive variety beyond just the classic Moules Marinière, each dish bursting with fresh flavours and expertly prepared. Pairing the mussels with their well cooked chips made for an unbeatable combination. The menu offered a diverse selection of options, blending traditional and modern flavours beautifully. We had also delicious pizzas, which were cooked to perfection in their wood-fired oven — a thin, crispy base with generous, high-quality toppings. Every dish we tried was fresh, flavourful, and beautifully presented. Their craft beers, brewed on-site, provide the perfect accompaniment, with something for every taste, from light and crisp to rich and hoppy. The service was top-notch — friendly, attentive, and knowledgeable staff made sure we felt well taken care of. And the best part? It’s all at a reasonable price, making Zero Degree an excellent choice for quality dining that doesn’t break the bank. If you’re looking for a place to enjoy mussels, chips, and beer in a stylish yet cozy atmosphere, Zero Degree is the place to go. I’ll definitely be back!

Omg! Loved the mussels and pizza so much my children want to celebrate every birthday there. My husband had the mango beer en ch was really tasty. The service was child friendly which helped us enjoy a great experience.

I usually come to Zero Degrees for the mussels and chips, but their Festive Feast is amazing too! Lovely wine and cocktails. The service was super friendly as usual. My favourite place in Blackheath by far!

went here for lunch with my friends and bought a pizza. place was very welcoming enjoyed it and had a amazing time. definitely coming here again.

Popped in for a quick beer, on a wet Sunday afternoon. Good options, brew their own, very spacious seating. Might have caught them on an off day, but the staff didn’t seem very happy to be serving customers and didn’t seem to like one another…. Turn those frowns upside down as the atmosphere had much to be desired!

Superb beer - really friendly service from John and all the team a few nights ago

Beer very tasty, specially Mango Beer Service Amazing! Thank you for Unbelievable Welcome! 👌

Good discovery after a stroll over to Blackheath from Greenwich. Spent a nice couple of hours sampling their brewery beetrs with the odd coffee too.

Mi amigo y yo nos reunimos regularmente en Blackheath. Siempre nos dirigimos a Zero Degrees desde nuestra primera vez almorzando aquí. Encantador ambiente limpio, deliciosa comida, ambiente relajante. Los chefs hacen un trabajo increíble! Hoy entramos y de manera inusual mi amigo recibió la comida equivocada, fue reemplazada sin alborotos. Pedí una bebida y olvidé estúpidamente decir solo un poco de hielo, así que técnicamente fue mi culpa, sin embargo, mi bebida fue reemplazada, de nuevo sin problemas. Este tipo de servicio es lo que uno espera, pero no siempre recibe! Verdadero enfoque y respeto por sus clientes! Siempre volveremos aquí gracias a la actitud mostrada anteriormente y hoy. Gracias a Agnes y Spencer que sirvió es tan bien - gente encantadora merece una reseña encantadora!

They have fine selection of beers and amazing food. The garlic bread was perfection. Although we were disappointed to know the wheat beer isn't available, and they told me the person making the beer isn't going to come back, when I asked.

We visit Zero Degrees Blackheath time and time again for the wonderful food and excellent service. We were there again yesterday celebrating our son's 18th birthday. Our Server Christina was excellent. Helpful and so smiley and professional. The manager was also kind, helpful and clearly wanted us to have a great experience and he too helped us celebrate. One small critique was that our drinks took quite a long time to arrive BUT the evening was wonderful and many thanks to all the team both FOH and kitchen too. Well done.

This place is great. Staff are amazing especially John behind the bar. Thank you for an enjoyable evening 😊

Went on a Monday evening. Loved it. Tasty food, good atmosphere, great service, and delicious beer.

Special Lobster bisque mussels- not a bisque, not even broth... Just water, no flavour. Creole mussels was slightly bit better. Would also argue if it's 1 kilo... Beer also not as it's used to be back few years, flat, no flavour. Service sort of fine, but was not delivered what we asked for. Probably last time we visited this place.

Absolutely love this place. Adel (spelling probably wrong!) and his staff are incredibly welcoming and attentive. The food is great value and tastes amazing. Highly recommend the mussels and the wide choices of sauces, but it’s the attitude of the staff and manager that puts this place above many others and will keep me coming back. Fantastic.

Went for a drink only but really nice place to chill with friends

This place is fantastic and the staff are extra nice even when swamped

Great pizza and beer brewed on the premises

Excellent food and excellent service.

Lovely food, lovely staff and great cocktails 🥰

Cené aquí con mi hijo por mi cumpleaños. La comida era deliciosa como de costumbre. Nos atendieron Naomi y Christina que eran increíbles. Gran servicio, personal encantador. Noche perfecta.

Had dinner here with my son for my birthday. Food was delicious as usual. We were served by Naomi and Christina who were amazing. Great service, lovely staff. Perfect night.

Great beers and nice food, lots of space in the restaurant area unlike many other restaurants in this area. Decent options on kids menu also.

Delicious pizza with a good selection of beer. Also in a great location near Blackheath Common. There are a variety of pizzas flavours including classics such as margherita and American through to unique pizza flavours such as Jamaican chicken. The venue has an outside patio and plenty of space inside and is a good spot for groups. The picture is of a Jamaican chicken pizza.

Wonderful brewery with super friendly staff. Will definitely come back in the future and very excited to try the food!

Absolutamente horrible / El servicio fue muy hostil - te persiguen con Bill - Nunca volveré a este establecimiento sin alma

Great staff, great cocktails, great food, cool building. Loved everything about this place. Will make a point of popping in from time to time

Estuvimos una semana en Londres y cenamos cuatro veces en este sitio. El personal súper amable, la comida muy rica y los mejillones espectaculares. Si volvemos, volveremos.

Very nice meal and service. All the personnel were friendly and there was no rushing on eating your food. Prices were very reasonable and would recommend

So irritated. Spent nearly 3 hours here, but 1.5hrs of that time was waiting to be asked about dessert or brought my bill. Neither of those happened. Really wanted dessert, but not that bad. I had to go inside to pay, and the bartender had an attitude when I asked what was going on. Not worth it.

Food 8/10 Atmosphere 8/10 Staff 8/10 Staff speed 0/10 Music 10/10

Classy pizza with very nice dough. The mozzarella mix very well with the portobello mushroom. Beer is not bad but mango beer felt slightly too sweet for me. Nice vibe overlooking the church with live band.

Just moved to the area and this place will clearly be a regular haunt. Great beers and a great venue with nice outdoor space :)

no más batir el reloj los lunes por la noche. ahora es 2 de descuento de las pizzas menos elegantes por £ 15 , las que realmente quieres tienen un recargo. efectivamente al 50% de aumento si solía pedir a las 5 pm ! ! ! Lástima que fuera un gran negocio y que valiera la pena salir el lunes temprano por

Comfortable, well run establishment with professional staff offering excellent locally produced beers and cocktails. I had some pizza whilst there and I was excellent. Easy access to Blackheath Station, limited parking. Well worth a visit.

Had a nice lunch here in the sun. The pizza was good without being mind blowing. The beer was very nice. We tried the pilsner. Service was excellent and prices were good. Their £15 for two pizzas on Monday deal looks great value. Sure we’ll be back for that soon enough.

I have been coming here for 10 years the food is still tasty but the service from HALO is awful so miserable and rude. And got order wrong, makes you feel uncomfortable to make any changes to the pizza. Tried to take our menus before we was even finished ordering as if us being there was a bother to him

Scored a random spot at Zerodegrees the other day! We were just wandering around and stumbled on this place. They do a beer taster for £13 with 5 different types of beers, and let me tell you, the mango beer was FIRE. The food wasn't mind-blowing though. The Arancini was a bit bland, to be honest. But the chicken wings were tasty. I'd definitely go back for the beers - they have a sweet beer garden, perfect for summer vibes! ☀️

We’ve been coming here on and off for 5 years but last time left a sour taste in the mouth. Ordered a beer and a cocktail and the cocktail never came, they claim they were waiting for a glass. They should have refused service if they didn’t have a glass to serve it in. We ask for a refund on the cocktail as we were just going to leave it. The person then authorised to give the refund won’t give it as he can’t match the card then number from his reader? They then can’t even find the card transaction. He won’t give us the refund for a drink that we paid for yet wasn’t delivered. Utterly unacceptable. And then he started to get funny with us when we challenged it. We probably won’t be coming back as this is not the first time there has been poor service, but this is the final straw.

Excellent food and nice service.

Not quite on the ball with service more interested in regulars, food lacked flavour

It was my first time at Zero Degrees and we were served my Abdul. He was incredible! Super friendly and very attentive.

Great bar, great service. Good beer

Came here for lunch today with my family and the food was lovely! Staff was exceptional couldn’t do enough for you! Very polite and positive! Will definitely be returning!

Extremely pathetic service staffs were very unprofessional and bias as being Asian felt humiliated by staff. Really need to have proper training for the staffs. Asked for new glass and he replied how many time should i cater uh extremely unprofessional.

I haven't been here for a while, still a great place to go, excellent starters, pizza, service, drinks, vibes

One of the first Micro Breweries and where my Child had his 1st birthday party .Love this place

Stunning venue, lovely food great staff

We have been to the restaurant several times since 2022. Last time we celebrated my nephew’ s birthday on Friday in the evening. There were a lot of people. We were waiting for our order for a long time . The food was fine but the drinks were tasteless. There was too much ice.

Zerodegrees is definitely a gem for beer enthusiasts and foodies alike! The craft beers are a true delight, and the risotto was deliciously prepared. The atmosphere is relaxed and inviting, perfect for a social evening out. An absolute must-visit for anyone who appreciates good beer and good food!

Have always loved this place. It was the first place we visited on moving to the area more than 20 years ago and are regulars. I have been twice recently and left following very slow and very rude service. Clearly understaffed and staff just miserable. Every where else in Blackheath is jumping but this place is empty. Please sort it out. You’re a gem venue.

I recently decided to dine at this establishment however, I found the maitre d (manger) lacking in interpersonal skills. The food was average and the staff seemed beleaguered by the managers management. However on the bright side the young lady who served us was wonderful. Moving back to the manger she began to gesticulate negatively with her subordinates. The glasses were too tall to drink from with the straw which were too short for the glasses and my lemonade (aka sprite) was definitely too sprite like. It lived up to its name as it was a seriously cold atmosphere.

Considerata la cultura culinaria inglese questa era un ottima pizza. Consiglio la margherita o la salane piccante … non la pizza con pollo jamaicano… ma comunque un ottima pizza. Personale simpatico, disponibile, cordiale. Buonissima la birra HOME MADE.

To make the long story short, we waited for almost 2 hours for our food. We ordered the meter pizza. After 1 hour, we chased up our order and they said that their oven only fits one order of meter pizza. Apparently, the group that came after us got their meter pizza before us. We waited for another 40-50minutes until we got our orders. We were very disappointed. Although the manager was nice and she offered us chips for the long wait. But still, 2 hours was too much.

Nice venue, friend staff & good pricing

Outstanding food and service. Ordered the chicken, spinach, and mascarpone pasta and was blown away by how delicious that was. Unfortunately, they didn't have their apple crumble that I got to try during Christmas, but their nutella bannofie made me miss it way less. All in all, absolutely try this place.

Amazing food We had battered prawns for starters which are a must have absolutely amazing. I then had the teriyaki chicken stir fry and my husband had Jamaican chicken pizza five star 🌟 everything was perfect. The manager Staff are second to none and nothing is to much. 100% we will be going back very soon.

Great spot for weekday lunch set menu. Food and service great. Will be back!!

Ordered a gluten-free pizza. It was clearly on arrival a pre—bought frozen base which had not thawed before cooking, so went soggy in the middle when heated. Absolutely inedible. Not fair for gf customers. There was also no way to contact the Blackheath branch as no one answered the phone. My husband had to go and buy me a gf pizza from a supermarket. Disgraceful treatment of gf customers.

The staff couldn't have been more helpful and accommodating with our children and allegen needs. Such a lovely, family friendly place to eat with delicious food and beer. Definitely recommend!

The only downside is never try and order the special from deliveroo. It is advertised as £39 for 2 pizzas and 4 cans of beer but there is a catch ... there is no way to actually order two of the same pizzas. This has never worked on the Deliveroo site and no matter how many times they are notified about it, they simply do not change it. So if you want two pizzas that are the same .. with the beers .. you need to spend at least £55 as the special does not apply. So I just received a message from Deliveroo ... they advise to set a review of 2 or less otherwise, the issue on the Deliveroo site will never be fixed. This is a strange way to get the attention of Deliveroo especially since is really reflects badly on the restaurant. [response] - thanks for the response. This is a pretty poor customer service from Deliveroo.

Love this place! Staff are lovely, beer is made in house and delicious and the food is great. They have excellent offers during weekdays on pizza. Cheers!

Excellent pizza and the lunch time deal is a steal. £10 for any pizza, salad or chips and a soft drink. Will return.

Great food and service in a quaint restaurant in the centre of Blackheath. We ordered the seafood linguine and garlic, chicken risotto along with garlic bread and chicken wings. All the food was delicious and had an homemade feel to it. Our server Abdul was particularly helpful and polite. We will definitely be back again soon!

Appalling service, exceptional food. Despite the delicious food, our experience was marred by disappointing service. Booking issues led to a confrontational start with the manager, who questioned our reservation, making us feel unwelcome. We waited excessively for service and had to flag down staff for drinks. Despite enjoying the garlic bread and generous portion of mussels, the lack of follow-up from the waiters was disappointing not been given the opportunity to reask for something we did not receive. Other tables received attentive service, while we were neglected. Even though we raised concerns about the service charge and ask it to be removed, we encountered a hostile ending to the day with the women’s attitude changing when I asked it to be taken off. While the mango beer and mussels were undoubtedly outstanding, the overall experience was overshadowed by poor service and how we were made feel.

The staff were really lovely and friendly. Lovely food and mango beer. Highly recommend!

Nice menu and drinks. Something for everyone. The interior is cool also.

Fantastic service. Had originally denied my husband many an opportunity to visit here as I’d either wanted wine or cocktails. They do both! Great espresso martini. Really good selection of drinks, excellent priced beer owing to the brewery on site and the food smelled great!

When did the pizzas get a 3rd smaller ? Restaurant service as chaotic as normal but not in a good way. Still no black beer !!

We came to Zerodegrees, Blackheath a few times before because NO ONE makes a caramelised pear and gorganzola pizza like they do. We love the place so much we decided to hold our son's first birthday in the space upstairs. Shab liaised with us and answered all of our questions meetings all of our needs... nothing was too much. On the day Shab and the team were on hand, Mic was the go to guy helping with drinks, food and everything else. We had the best time, everyone loved the venue and food and the event will be something we remember forever and always. So many of our guests tried the range of beers and food and cannot wait to come back. Thank you Zero Degrees team and we'll see you soon

I invited friends at zerodegrees yesterday for my birthday and I must say I had the best time here! The place is lovely , they have great selection of beers, cocktails and food and the metre long pizza exceeded my expectations ( soft, tasty , fresh ingredients , it was properly made) The atmosphere was nice, it was busy but you could easily talk with your friends since it was not too loud. The staff is amazing , they are all very friendly and helpful , from the manager to the team , they all very welcoming , we received the best customer service. 100% recommended !

Great place with great beer! We booked a table for 2h but ended up saying for 6! Thoroughly enjoyed both the pizzas and the beers. The mango pale is packed full of flavour and definitely with a pint or 5. Pizzas were served very quickly (we were there at lunch time), although the beers took a bit longer than we'd expected each time we ordered another round. Overall we thoroughly enjoyed our visit and will definitely be back again!

Pizza was yum, but there was a quiet a long waiting time despite the fact the restaurant was half empty. Mango beer was our favourite part of the meal haha, the desert we wanted was unavailable and we have been offered waffle which didn't impress us as we could get it easily from the shop. One of our purposes of going eating out is to try something new or have what you not gonna make home / can't easily buy everywhere.

Great place, plenty of variety, good food, a lot of space both indoors and outdoors, and excellent value