Zara Indian Takeaway in Basildon

Ordered take away and the order included rice. Firstly it took more than one hour to be delivered. Following delivery, we realised the rice was missing. Called them up and they said they will send the rice with their next driver. Half an hour later the rice still hadn't arrived. I called up again to cancel it as the food had gone called by that point. They agreed to give me a refund. Two days later and the refund had not arrived. Called up again and they said that I should have returned the food to get a refund. Something I was never told or offered on the day. Terrible customer service and obviously their staff don't know what to do in such cases. Will not order from them again.

Very very poor service... 2 hours delivery..

How they have the nerve to call it a curry is beyond me shocking that's the worst food I have ever had

The food was very poor Very disappointing

The food here is actually really nice, this is my indian i would go for. But recently I have been put off from ordering here. I went to go order online and notice the hygiene rating was only a 1, and that was recent as well. Also every time I would collect my food the place didn’t look clean, the light switch, door and wall looks like it could do with a good clean. But from seeing that and the food hygiene rating online it makes me think from ordering from here. I would like to see the rating go up higher before eating from here again.

Food was great have not tasted curry like this in a long time .

As always amazing flavours and top quality. New favourite the lamb chops and Lamb tikka - so tender with great flavour and spice.

Ordered a takeaway, I am a visitor to Laindon & was extremely impressed with the service, the quality & taste of the food & the portion size. It was excellent & will definitely use again 5*

As always amazing food with great flavours! The best biryani you can get in Basildon and it’s all authentic.

Sent one wrong dish which was inedible. The rest of the order was fine.

Wow best Indian I’ve had in a long time .. was round friends and got delivered in no time .. slices and flavours were delicious

My lamb jelfrazi was delicious. Will be definitely coming back

Waited nearly 2 hours. Got lied too food disgusting. Would never recommend this Joke of a shop. I phoned on several occasions just to be lied to again and again

Was really nice the only error was I ordered egg fried rice and special fried rice and I got to egg fried rice instead

nicely presented, delivered on time but my disgusting was meant to be medium spice but it was very bland. No flavour at all.

We have ordered food from here multiple times. We have tried various different dishes. Never been disappointed.

quick delivery and tasty food, can’t go wrong!

always late delivery take 2 hours

Tandoori chicken overcooked and tough. Onion bhaji, very overcooked to the point where some of it was a hard lump and couldn’t be cut. Have used these for years, I will think again next time.

As always the best Indian food around in Basildon. Always fresh and piping hot. Food is full of flavour and has the right spices.

food came really late more than 2 hours… that was so wrong

Ordered at 6pm at 6.50 told delayed til 8pm. Delivered at 7.45 stone cold and pink chicken. Terrible service. Rang and said id go and collect but Zara said it left them at 7.10 for delivery. Only had it delivered as it’s my birthday today 🤦🏻‍♀️ terrible meal. Korma was watery and tastes nothing like korma, rice was salty, tikka was pink. Such a shame.

delivered over an hour late, food arrived cold. customer service at the restaurant was appalling.

Completely overrated. Had it from here a few times and I honestly don’t understand the hype.

Ordered friday nite and Saturday my friend was in hospital due to severe food poisoning, still suffering now!! Will not b ordering again!!!!

Food never turned up want a refund please

Definitely the local go-to Indian takeaway. Food is consistently high quality. Occasionally, delivery takes too long, however, I've received compensation in the form of free goodies. Fantastic takeaway, can highly recommend.

1st order from here. Ordered Zara vegetable but what looks like a chicken curry arrived.

The jalfrezy is mean to be red. Not sure why it was yellowish. The lamp chops too salty.

Always delicious, got prawns last night, still had outer shells on that wasn’t good

My only go to restaurant for Indian food. Always so lovely and still hot when it’s delivered. My order is always correct with nothing missing

We were missing a mango chutney that we paid extra for. Other than that, the food was really nice. But we couldn’t enjoy the poppadoms without the mango chutney.

The food was tasteless ! Like there was no flavour to any of it !

Glad it was early as I was starving!

Ordered chicken biriyani nd butter chiken tikka,doesn't taste like mentioned biriyani it was just a rice with some small chicken pieces, without salt i have to add salt for taste.. Butter chicken was not at looking like butter chiken not at all appealing for eyes.. Very less quantity and Overly priced when compared to other Indian restaurants.

orderd Lamb rogan, got chicken.... food ok, just not very hot, on arrival... not Zara's usual high standard.... usually order direct from the restaurant, but there app was saying restaurant closed.....

First time ordering, stone cold!! Very poor, never ordering here again!

Was impressed as arrived early. Food was nice only reason I didn't give 5 stars was it leaked in the bag so was a bit messy. Other than that was impressed

Sauce bland with. Chilli on top to make it spicy.

Used to be really good, not anymore. Last two orders had a missing item. On the second time we called to let them know, they did send out a replacement but took an hour to arrive and was cold. Food is ok but a bit bland for the last year.

Really nice, turned up quickly, thank you again

Food is excellent as always but we was missing our onion barges

As always top quality amazing tasting food! Always fresh and piping hot even in this cold weather. My go to for an authentic curry

curry and rice had no flavour. poppadoms were stale. awful and waited over 2 hours.

Do not order from here! I haven't ordered from Zara for a little while but for some silly reason decided to tonight. Big mistake! Ordered through deliveroo at 6pm and waited the estimated time frame for delivery of 40 mins. Waited and waited and still had not received it after 1.5 hours. I then called Zara multiple times to ask about the status of the delivery to possibly cancel but was unable to speak to anyone. Decided to drive and collect my order myself and met my deliveroo driver inside the takeaway. Very nice man. He had been waiting some time, along with what appeared to be several other drivers and disgruntled customers. I still had to wait another 20 mins while they quickly made up my order. No apology from the guy on the desk for the delay and poor service. I feel he is in desperate need of a good customer service refresher course !! Please don't take orders if u are so overwhelmed and if you do, atleast answer your phone to explain the situation so the customer can make alternative arrangements if necessary. Also your recorded telephone msg is very outdated. It states you recently won best in Essex award. I believe that was in fact 2017 , so not very recent. Yes, you used to be good and possibly the best but sadly have deteriorated over the years. I think you have a long, long way to go to achieve that status again. The customer service is dreadful, food mediocre and by the way, the chicken sizzler also promised in recorded msg never arrives. Will not be ordering from you again.

Ordered food around 18:30 didn’t arrive till 20:45. Food was cold as well when it finally did arrive

We ordered a takeaway for date night to which the first driver refused we feel due to how long the restaurant was taking. The order time kept changing so after 1hr 30min we got our order for one of the mains to be missing. When calling the restaurant, they said it would be an hour to replace but we could collect. Collection wasn't an option so asked for a refund to which we was told we had to call back at 10 when the manager was there and they hung up the phone. I will NEVER order from there again and I advise people not to. Food that we did get had not alot of meat in and not match taste.

Delicious meal a little late but wasn’t a problem as sat nav doesn’t always give correct navigation

Never even arrived called repeatedly to request where is was , contantly told 10 mins 10 minsn, never arrivec after 3 hours iv given up ,, people on there phone lines are rude ! If yoh want food to arrive dont bother with this place !!!

Delish really enjoyed it thank you

Lovely set meal for one and good price could have been a little bit warmer

Items missing waited an hour and 45 minutes and everything was cold and was missing Zara grill and a chicken tikka madras also got no free chicken tikka starter like it says on phone if you spend over £25 to be honest was the worst £50 of my life really bad service and food

Took 2.5hrs from ordering and they are really close to where I live, with delivery taking so long the food was luke warm at best, also didn’t taste of much really. Never again

Usually food is OK and it still is however, Came to collect my order I placed online forgot my cash my fault went and got cash so they had time anyways to correct my order. Picked it up got home they forgot one of my items went back myself as I was told it would be at least half hour to deliver to me. When I did come back I could see their delivery driver just sitting there so he could've easily done my order. 3 other staff members were also just sitting there chilling All I got was a half hearted apology. Got back home the madras I has ordered was a lamb Tika massala and the chicken tikka my girlfriend had ordered was a chicken madras. Me going back and forth for that is just unacceptable

This was nice and it did come really quickly but it was cold. It’s still tasted good but had to reheat it before I could eat it x

A very lovely meal. All food was full of flavour and really hot and the dishes looked like art work. No complaints whatsoever. Keep it up guys, will be ordering again soon.

Absolutely delicious like always piping hot and fresh

Amazing!!! Had 3 different specials and they were unreal portion sizes massive too!

Food was not authentic to their dishes

Ordered onion barjis and wasn't included. Unacceptable.

For ££55 I thought some poppadoms or a side dish free like they use to would be nice

Food was lovely but didn’t receive the curry I had ordered. Ordered a lamb passanda and recieved a chicken one.

Food was awful didn’t eat a single item

Amazing food, i order regularly and never have any issues and it’s the best Indian around laindon

Great food and service once again

When booked stated delivery time was 35 minutes. Once book it stated over an hour and 20 minutes.

Disappointing that you order tandoori chicken and get something completely different it’s not even the same spice or on the bone , had this twice now in recent months it’s not the same starter at all and when your ordering 3 or 4 of them would expect a call if you’ve run out not just a replacement which is not the same meal at all completely different quality

Zara are known for good quality food, feels like the meal was sub standard in comparison to previous meals ordered here. The ingredients used have most definitely have the current economy in mind☹️

Delicious, generous, quick delivery. Their chicken tikja masala is a triumph, one of the best I've tasted.

Was late, but not too bad given it's saturday night.

Ordered at 7:55 to be told it would arrive around 9:05-9:20pm. At 9:30, we called Restaurant & they said "yes your order has just left the restaurant". At 10pm we received a call from the driver saying I hear there's been a mix up with your order & that our order will be coming out on the next delivery so will be delivered in the next 5 mins. We call the restaurant back at 10:30 as the app said it had been delivered which it hadn't been! We were then told for the second time it's just left the restaurant & will be with you in 10 mins. At 10:45 the order was delivered stone cold and inedible!!! With my Wife being diabetic, she could not wait this length of time & had to make herself something to eat. Almost 3 hours to wait for an order is absolutely disgusting & to receive the order inedible is the icing on the cake!!! We requested a full refund as £40 for this RUBBISH is an absolute insult to the Customer. Absolutely awful Customer Service with lying & deceiving & giving us over-priced Slop.

Ordered at 7:55 to be told it would arrive around 9:05-9:20pm at 9:30 we call restaurant and then they say oh yes your order has just left the restaurant. At 10pm we received a call from the driver saying I hear there’s been a mix up with your order and that our order will be coming out on the next delivery so will be delivered in the next 5 mins. We call the restaurant back at 10:30 as the app said it had been delivered which it hadn’t been! We were then told for the second time it’s just left the restaurant and will be with you in 10 mins. At 10:45 the order was delivered stone cold and inedible!!! With being diabetic I could not wait this length of time and had to make my self something to eat. Almost 3 hours to wait for an order is absolutely disgusting and to receive the order inedible is the icing on the cake!!! We requested a full refund where this has been refused so this will be taken further and trading standards contacted!!!! Absolutely awful customer service lying and deceiving!!!!!

Never ordered before but my usual was closed today. Absolutely vile; chicken tasted old and reheated, rice cold, keema naan bread had a bitter taste to the mince. Won’t be ordering from here again, the only redeeming factor was the delivery time and the pleasant driver.

Delicious as always. Friendly courier

I don’t normally leave reviews and have ordered from Zara many times but tonight the order was 3 and half hours late and the food was cold sorry to say we won’t be ordering again

Always really nice. Good quality and quantity.

Food over 1h30mins late although ordered before they had opened for delivery. Requested update on when arriving, still didn’t arrive. After speaking with the restaurant who said ‘sorry running late my food is still in the kitchen with two dishes to still be completed’. Requested money back via the app due to being so late which was declined by restaurant because they were claiming driver stuck in bad traffic! I just spoken to you where you said it was still in the kitchen!? …. Still waiting for the food to turn up…

Food was delivered at 22.25 , I called around 21:23 I was told the driver was on the way to be after 20 minutes and no food I called the restaurant 22:42 they reported having technical issues so they didn’t even process my order the guy on the phone said they would get to me in 10 minutes the food was delivered around 22:25 for an order that was placed at 20:00 , I was left very dissatisfied overall with the delivery time and food quality

Waited almost 3 hours for our food phoned the shop multiple times given the run around saying they couldn’t get hold of the driver and the driver had been out with our food for an hour. When the driver arrived he said he had just picked up our order and the restaurant never had it ready before .asked for a refund multiple times to be told the food was coming he would be there in 2 mins

Unfortunately the sauce pots leaked all over my Popadoms so they was all soggy and everything was a mess. Onion bargi was very burnt aswell.

Food was Luke warm. Not very enjoyable

Haven’t used Zara for ages,we used to use them a lot and always being bombarded with offers .So as I’d been travelling for work hubby ordered takeaway for us.It’s got massively expensive but was supposed to be a treat .Long story short order not picked up,no dinner and money not going back in for three days .Will stick to Deliveroo in future methinks .

No hot bag brought to the door so I cannot say wether they used one when I asked. The food was hot enough to eat ..

Food was still hot Good portion size Sturdy containers Very very tasty 👍

Poor service by both the restaurant and just eat, usually there has previously been instant chat in just eat to complain about the poor orders but this time and seems going forward this is no longer the case. The restaurant didn't receive any of my notifications via just eat to contact me so I ended up contacting them. The provided eta was before delivery and the restaurant didn't think to provide customer service and contact me to advise me of this. Really unimpressed by all parties in the customer service part. The food was good. I can't say it was fantastic as even here there could've been elements that could've been improved such as chewy meat wasn't cooked enough and naan bread with meat inside had areas with no meat. Certainly in no rush to return to both this restaurant or just eat going forward.

Chicken in my bhuna was extremely tough

Food was greasy, chicken tasted old and double cooked. Nann bread was sweaty wet. Would not recommend

Food was amazing, delivery just a little late, but kept informed

Good size portions and a tasty hot meal

Absolute perfection! Highly recommend.

Order was over an hour late even after I called them and they gave me an exscuse as I could here them on the pone trying to find my order, no appology, the order was wrong, part of it was missing, the food was of poor standard and we couldn't eat it, try to call them back and they didn't or wouldn't answer,I will never use this poor exscuse of a takeaway agin

Chicken Tikka Massala Looked and tasted nothing like Chicken Tikka Massala

Food was lovely but on the cold side

Meal for one. Was lovely. Could serve two people. Will order again.

Best Indian to order in Laindon, such tasty food. We order once a month on payday and wouldn't go anywhere else. I have recommended it to all family/friends.

Brilliant service outstanding food thank you 😄

2nd time it's recently happened in a few months.(Has happened before a long while ago) Need a new bag checker!!! Order with a dish missing, part of someone's meal. After a call, they will send it out. Two calls chasing, over half hour later the missing dish arrives. Everyone else has eaten. Very frustrating. Can't fault taste of dish. Just don't expect it all to arrive! Just poor service and regular missing items.

Just about worth waiting for.....over an hour late, but it was clear from the phone call that they were having a bad night. Anyway, food was excellent even if it was slightly cold.

I pre ordered my order and after 15 mins I called the restaurant to ask what’s happened with my order the restaurant replied it was on its way and until 30 mins later it had arrived

Scheduled delivery for 11:10pm, the latest delivery time as I was working, as mentioned in the delivery notes. Only to have my food arrive before 10pm. And it being stone cold by the time I returned from work due to the lack of following instructions. Additionally didn't call me, as requested upon delivery.