Zapatista Burrito Bar in Newcastle upon Tyne

Molly was a super helpful member of staff and the food was lush

changed the sweet shredded pork to some new recipe that doesnt taste anywhere as good and is spicy, how you gonna replace your only sweet meat option with a spicy flavour, the new pork they do is spicier than their "spicy shredded beef". Please for the love of everyone bring the sweet shredded pork back. Went from being my favourite fast food place to not so much anymore like im actually begging.

fed me raw chicken that was still frozen,serious health hazard,the general public should be aware that they are serving dangerous foods to customers as of the likes of myself who is most likely going to be very sick in the coming days.please steer clear from this establishment and take caution when dining!

Food is great. Music is great and varied. Screaming heavy metal and rap - not my usual, but enjoyed it. Very family friendly, they let my daughter try some foods she was unsure on AND kids eat free. Apparently the manager controls the music and creates a very eclectic playlist for all popular tastes.

Food is ok. Music is awful. Screaming heavy metal and rap. Not family friendly. Apparently the manager controls the music and doesn't care.

Food was very soggy and very cold would not order again….

This place used to do really good food. Over the years the quality has slowly gone down. Huge disappointment. The staff are nice and friendly. Ingredients of the burrito felt like they have been sat for ages.

Mis amigos y yo hicimos una reserva de brunch sin fondo para cuatro personas. Queríamos agregar una persona extra, así que volvimos a llamar para intentar agregarlos, pero no respondieron. Durante los siguientes cuatro días llamamos varias veces, pero de nuevo no hubo respuesta de ellos. El día que intentamos de nuevo lo que logramos llegar a ellos y se negaron a dejarnos agregar a nuestra persona extra porque no habíamos llamado dentro de las 48 horas (lo habíamos intentado pero sin respuesta) y aparentemente había un problema de personal. Decidimos probar suerte e ir al restaurante como un 5 y ver si podían apretar la persona extra en. A la llegada, había una mesa en todo el restaurante, y 4 miembros del personal presente. No parece problema de personal y no estaba nada ocupado. Tratamos de discutir nuestra reserva y agregar a la persona adicional, diciendo que estábamos bien con solo apretar una silla en el extremo, etc. nos cerraron en cada etapa y nos dijeron que no discutirían más con nosotros. En general, un trato muy grosero y desdeñoso para un evento que estábamos deseando y habíamos viajado una distancia considerable para hacer. No hay nada más que hubiéramos podido hacer como clientes, habíamos tratado de contactarlos dentro de un tiempo razonable y nos cerraron sin una explicación razonable. Parece improbable que agregar una persona extra al total de 10 en el restaurante haría que el lugar fuera un caos. Es una lástima ya que por lo demás hemos tenido buenas experiencias con Zaps en Durham, pero esta sucursal parece frenada por su personal.

Been into the shop many times, but 1st time ordering, lovely food & didn't take too long time be delivered either! my drink was out of stock but send an alternative

had a burrito here, and it was delicious—fresh ingredients, well-seasoned, and packed with flavor. They also have a really wide selection, so there’s something for everyone. Definitely worth a visit!

Me and my friends made a bottomless brunch booking for four people. We wanted to add one extra person, so we rang back to try and add them on but they didn’t answer. Over the next four days we rang multiple times but again there was no answer from them. On the day we attempted again which we managed to get through to them and they refused to let us add our extra person because we hadn’t called within the 48 hours (we had tried but to no answer) and apparently there was a staffing issue. We decided to try our luck and go to the restaurant as a 5 and see if they could squeeze the extra person in. On arrival, there was one table in the entire restaurant, and 4 staff members present. No seeming staffing issue and was not at all busy. We tried to discuss our booking and add the extra person on, saying we were alright with just squeezing a chair on the end etc. we were shut down at every stage and told they wouldn’t discuss with us further. Overall a very rude and dismissive treatment for an event we were very much looking forward to and had traveled a considerable distance to make. There’s nothing further we could have done as customers, we had tried to contact them within reasonable time, and were shut down with no reasonable explanation. It seems unlikely that adding one extra person to the total 10 in the restaurant would send the place into chaos. It’s a shame as we’ve otherwise had good experiences with Zaps in Durham, but this branch seems held back by its staff.

Some of the tastiest, freshest most delicious food we have ever eaten! Order was perfect, food was amazing and the staff left a really thoughtful note within the order! I forgot to select dips so they gave us a variety! Absolutely brilliant service

We were the first people to try out their bottomless brunch and the food, drink and service were all amazing! Staff were so lovely and were so quick - and food portions were HUGE so well worth it!

Very nice, juicy burrito place. We had sweet shredded pork burrito with lime rice/black beans/guac/salsa/sour cream/jalapeños and Spicy shredded beef burrito with tomato rice/bean/lettuce/salsa/guac/sour cream

I really enjoyed my vacation to Mexico oh wait I never left England I just went here the food was so good It transported me to a euphoria of Mexican culture and the food delivered a powerful message to my taste buds and I think that if Donald trump tasted this food he would feel the same way tearing down the wall. Accompanying the food was a ensemble of Mexican music flowing through my ears making my hips move like they never have before like a big booty Latina. Portion sizes were MASSIVE and could feed an orphanage for weeks idk why homeless people don’t come here it’s like a cheat code. 10/10 will never forget my trip to Mexico if i could leave juan more star I would.

Fajita had onions in when didn’t request them, so didn’t eat it. Ordered a large fajita and large burrito and the burrito arrived looking like a medium. Worst meal I’ve had from here

Amazing service tonight from the staff. So understanding of parent trying to order for 3 children...she was patient, kind and understanding. Thank you so much!

They don’t know what fajita, burrito and quesadillas are nor how to differentiate them from one another. You won’t get anything worth the money you would spend this place.

Thanks esp to Ally who made the experience especially special. She was very professional and always happy to suggest alternatives if what I am looking for wasn’t available and THAT is what is going to get me back here - the quality of the service such staff provide (as the prices increased and menu slightly changed putting me off, but after today’s service, thanks Ally, I am coming again and again to enjoy dinner from cuisine I always liked).

Not good flavour. Disappointing

Kyle was great. Really nice and friendly service and the food was great.

Quality of food has nose dived. Everything about the food is soggy. Chips were hot but soggy. Burrito was just a tasteless mess.

The best burrito spot ever , must try if you have the opportunity.Best place to enjoy mexican food and culture.

After a long trek along the dusty trail, my steed and I spied a red star rise on the horizon. With bellies a'hungry and tongues a'dry the scent of spiced meats and sight of refrigerated beverages had us bounding to this fine establishment's gates. The server, a kind-lookin' lady with funky hair, immediately diagnosed our issue and sprang to quell our needs. The food was delicious - and a much needed nourishment in comparison to the canned beans the long trail had me acclimated to. With a belly full of burrito and in my hand a lemonade can, with a tip of the hat I bid the kind lady fair-well and continued down the trail. My companion and I highly recommend this establishment to all a wanderin' folk.

Have always loved going to zapatista for food, but this was the best experience! The food and atmosphere was lovely and my server Emma made the experience so much better - made me feel very comfortable and welcomed and it was great talking to her ! I was being indecisive with my order and she was extremely patient and helpful x

I eat here whenever I'm passing by the station. The store is always really clean and the food is well priced and very filling. Staff are also lovely, especially Kyle who always takes the time to ask about my day!

Not my first visit to this establishment, good quality fast food that leaves you full and satisfied. The staff were lovely as soon as we walked in. Helpfully explained what they had and did not have, unfortunately one of the machines broke when it came to my order. But no worries as both ladies were very happy to suggest other alternatives. Great work girls 🌟🌟🌟🌟🌟

Andy has great customer service and the food is amazing!

Andy great customer service and great food,

Worst burrito ever. If you can call it that. Don’t know how this place gets any good reviews. The food looks and tastes like it’s been sat there for many days. Barely edible… threw most of it away and now looking for lunch elsewhere.

foods great, i just wish there were screens i could order from because i can't hear a thing

Lovely little lunch spot for a quick bite! You can’t help but have a little boogie to the music whilst you wait in the queue! Staff are always lovely and super accommodating. Would recommend!

Used to be the best in Newcastle, portion sizes have decreased (or they’re just far stricter now), quality has decreased and the chicken is always bland and dry. The staff are super friendly but often seem a little untrained now.

Come here often when in the area but tonight was so disappointing. 6pm and there was barely anything left. £10 for a half empty burrito bowl, no fillings left or even lettuce and when I asked the server if they had anything else I was just offered some red onion? Supposedly still open for another 2 hours but serving what I don’t know. Everything had a skin on it and so wont be going back.

A hidden gem of Newcastle. Amazing food with plenty of gluten free options for myself!! The staff are always friendly as well 😊

Una noche recibimos nuestra orden. La comida era agradable y caliente. El menú tiene una gran selección de rellenos frescos y sabrosos. El burrito tiene pollo, arroz, ensaladas, cebollas, un relleno vegetariano con garbanzos / especias para agregar sabor y proteína. Vino con un increíble quack dip y chips de tortilla. En general muy contento con el pedido, pero obtuvimos un 40% de descuento, lo que significa que realmente vale la pena y un gran tamaño de porción con el descuento. Por el precio completo tendría que estar realmente ansioso por un burrito para conseguir uno al precio, pero solo iría aquí!

Chipotle mayo is falsely advertised as mild, it is not. Most of the sauces tasted like feet not nice. And they forgot lettuce with my order (even though I didn’t order rice with it, and burrito lovers know that the lettuce is needed to make up for no rice)

Decepcionados con el sabor, todos los elementos eran realmente sosos, en particular el arroz. Todo el tazón de burrito sabía a tomates enlatados y a cebolla roja cruda abrumadora en el pico de gallo. El curry de camote no tenía condimento y solo había un poco de queso. Lo positivo fue el hecho de que la comida sí sabía fresca y era una porción decente.

I have visited Zapatista a number of times over the years however in recent visits I have not noticed that the prices continue to rise and the quality & standard of the food continues to fall. The Hot Salsa there this week was severely watered down and lacking any real flavour at all, the Crispy tacos were all so stale. I won’t be back.

Visited Zapatista yesterday (25/07). Firstly the group wanted to sit outside so I asked the server to clear the outside tables. She said she was the only staff on, so I said okay I'll clear them. She then said we couldn't move the tables together because she'd have to move them back. I said there is seven of us, I'm already clearing the tables and we will put the table together. She said I was rude and refused to serve us! I had already cleared the tables for her and then she refused to serve seven people cocktails and burritos!

We were given the wrong fries but everything else was spot on. Big portions, tasty food, will be back!

Got my food and walked out and the bag ripped and the food fell out - guy made me a new bowl free of charge. Kind gesture that I appreciated.

Great food provided hot and well worth the money

This is a relatively comfortable, student-oriented space with some nice wall art. The burritos are produced in the style of Chipotle (or Subway) with a limited set of options to fill them. We found the food a little bland, the pork unexpectedly sweet - we were expecting something closer to carnitas in flavor. The chicken burrito was fine, saved from blandness by a liberal portion of their spiciest sauce. To be fair, we're from California so have certain expectations for Mexican food that may not pertain to tastes in Newcastle.

Cold burrito, cold chips. Environment is cool, Team member who made the food was quiet and moody.

Had a lovely burrito but this wasn't the highlight of my experience, my server was one of the nicest staff I've ever met, very polite and had a smile on his face constantly, he should be very valued as an employee making the restaurant brighter, he was wearing pink shorts, had some tattoos on his arm (31/05/24, 16:15)

Just queued 15 mins. Got to front only to be told you couldn't sit cos they were closing due to being short staffed. Ridiculous. Could they not tell you earlier. That was a 6.30 pm. Awful service.

The burrito was nice but as I never been here before it would have been very helpful if the staff makes you aware of what is included and what is not, and what you can add on as an extra. I felt like the lady who served me was a bit annoyed by me asking what i can have in etc. The guy was much friendlier. The tables were a bit messy and a bit annoying that you do not provide toothpicks. Now I have to walk around Newcastle with food stuck in my teeth. :p

Repeat customer. Food was fantastic, medium burrito was so generously filled. Delivery was slow, but no fault of Zaps and the driver was from Just Eat.

I never received my delivery, never got any notification that it was here

Food is delicious as usual, but unfortunately didn’t arrive for almost 2 hours. Chips were quite cold when they arrived. Unsure whether this was entirely due to courier availability, the restaurant being busy or both, but would have been better if the original delivery time estimate had been more honest.

Always used to rave about Zapatista, but the last two visits have been quite poor, the "lime" rice has no flavour like it used to and is incredibly dry, and the Pork on the last two occasions has had pieces of this tough Jelly-like stuff in it, not very pleasant.

Ate here yesterday, I've always loved Zapatistas since it first opened but I have noticed a slight decline in quality over the years. It's still delicious .... Just not as delicious. I ordered 3 tacos. 2 pork and one chicken with spicy beans, extra hot salsa (not that hot), sour cream and cheese. The pork tacos were great But the chicken tacos were so dry I nearly choked to death, in which I would have fell into an eternal slumber only dreaming of moister taco goodness. The young lad who served me was a nice enough dude but it would of been nice if the young lass got off her phone and attended to customer needs. Still though the foods decent and at 12 quid with a beer in Newcastle City centre it's a good deal x

We were so excited to try this place after being on the train and had spare time until I nxt connection oh boy was I wrong too this was by far the Worst ever Quesadillia I have ever seen or tasted. The chargrilled chicken was tasteless and had no seasoning, salsa or sour cream, literally flat . Guacamole is not just mashed Avocado like what was served, disgusting. No homemade nachos these were out of a bag, nothing authentic about it at all. Pico was tasteless too Fast food! Definitely but no care in making it whatsoever. The customer service was very poor as a chap stood for ages until he was acknowledged as staff too busy talking to their Alexa and faffing about in the background which could of waited. Waste of money as the meal was left due to being unedible The 1st 2 photos are of the meal purchased, the other 2 are if what a real Quesadillia should look like

Food and delivery was good but missing our dips

This place used to be great. Not bad now, but nothing stupendous. My last visit I think. Will try somewhere else next time.

paid for 2 meats the burrito was much smaller than usual and be lucky if it actualy had 1 portion of meat in it, never have I had a large burrito from here with 2 meat and still been hungry after, if this is the new norm then IL probably not bother any more, shame because it was my favourite place, not cheap but was worth it not so much now it seems, the order before this was very late and cold no good 😔

Such a shame, years ago the Ridley Place shop used to serve up the best burritos in Newcastle - however the last few orders from this newer offspring of Zapatista have done nothing but disappoint. There’s two flavour options for your burrito now, spicy or bland. I persevered a few times in case it was just an ‘off day’. Sadly if anything they’ve just got worse. The OG lime and coriander rice from Ridley Place used to taste of just that, now both rice options are often undercooked cardboard tasting pellets with no discernible flavour difference. With so many other Mexican eateries popping up in Newcastle, albeit with better offerings, tonight’s order from Zaps will be the last.

Great food plenty of flavor and arrived early

Waiting for my train so had the large burrito meal deal, very filling.

All food was delicious as per usual - but the menu says there are 8 chicken strips in the family bundle and we only received 5. Otherwise perfect though!

Excellent food and very friendly staff - loved it!

Zaps will always be Newcastles most banging burrito but we are going to be avoiding the Grainger street store from now solely because of one member of staff. I didnt ask her for her name or complain directly in-store as she seemed to be in charge (bossing her colleagues around in horrible fashion) so didnt think my complaint would see the light of day, however, this young girl is truly awful. When we were ordering she was aggressively confronting her colleagues who were trying to serve us, making us feel really uncomfortable. When i pointed out that behaviour was ridiculously unprofessional she must have overheard me and was serving other customers whilst staring at me like she was going to fight me! 😂😂 I wasnt intimidated at all but couldnt help but feel that she could've really scared someone with her bully-ish aggressive behaviour. Needless to say.. IF i ever return to the Grainger street zaps. She will not be serving me, i feel terrible for the poor souls who have to work with her too.

Food cold. Ordered a meal deal with seasoned fries and an extra portion of seasoned fries and got rubbish portion of tortilla chips instead. Very disappointing

Took an hour and a half, then arrived cold.

Tasty hot food, quick service, good choice as well, friendly staff

Staff seemed nice enough. Food tasted old , there is 1 vegan option, it was disappointing and tasteless . Meat option had a bit more flavour . Chips well seasoned . Overall disappointing but big burrito, chips and drink for £9 isn't too bad . There's other places that do that with more flavour though.

Food would have been good and the staff were lovely on the phone at the restaurant, but just eat themselves took over 2 hours to deliver the order. Unfortunately, the nachos had gone soft by then and it was essentially mush.

I ordered a fajita with halloumi, butternut squash and chickpeas as the filling due to being vegetarian and was given chicken instead, which I only realised after taking a bite since they're wrapped with closed ends. It was also missing the rest of the fajita extras aside from the rice. The order also took 40 minutes longer than originally estimated.

Perfect for a quick bite. Good quality food and speedy service

Been to the Zapatista near Central Station many times for great burritos over the years. In the last year or so it's sometimes been understaffed and slow even at peak times, but the food is usually always tasty.

Good burrito. The spicy salsa is very spicy

Lekker snel en smakelijk een Mexicaans hapje eten. Simpele zaak, maar niks mis mee.

Delicious food, slightly cold but perhaps to be expected with salad being involved

Nice little place to visit foods alright

Great food, good gluten free options, good atmosphere and friendly staff

My burrito was cold and needed heating up in the microwave. Otherwise a good portion and delivered quickly.

Very nice place, and the food is delicious and come in big portions. Price is a bit much but still justifiable for what you get.

Absolutely delicious food and good vibes

Compared to my usual orders from here, the portion size was significantly smaller than what I have received in the past. With the cost of delivery and additional fees, this ended up being a very expensive snack. Hesitant to ordered again as this has typically always been good.

Not Zapatistas fault at all, it's the best place for burritos it's amazing and I order regularly but Food was freezing cold and soggy the delivery driver decided to go pick up more orders probably from a different app I saw him sitting at chilli PADI for 10 mins then drove to jesmond to drop it off and picked something else up in jesmond and dropped it off before me aswell awefull worst service I've ever had then he had the cheek to say it was just traffic, fed it to the dog, propper joke spending 23 quid on a meal for a dog.

This was a great find after traveling over 10 hours from the US. Needed something different and this was it. Spicy squash was awesome in the bowl. The workers were helpful too!

The staff were helpful when choosing my order and the food overall was very tasty

Not been here for a while, the food was as excellent as it was!

Food was amazing, decent price, loads of seating. Service a slightly slow but there was only one person serving so that was understandable. 100% would recommend

I normally love Zapatista but it wasn’t great today. All the meat/cheese was wedged in one end of the fajita and then the other end was all rice/veg. It must have been rolled up wrong. Hoping this is a one-off mistake!

Some of the chicken was undercooked and the food was cold. This was not due to delivery time as the delivery time was quick, therefore it just be left the restaurant cold, appalling.

Lettuce begin. Here's my beef, I'm not going to chicken out, you have pork'ustomer service, clearly it's nacho strong point. I hate to sound like a sour cream but I'm never going guac. For the last two years I've done nothing but be jalapeño business. Even when I'm desperado for some good food I'll be taco'ing my custom elsewhere. I'm sorry to pepper you with insults, it's bean nice knowing you, but for me that's a wrap. See you next week.

A really lovely informal, great tasting mexican food. Recommend the butternut squash and halloumi burritos and dirty margaritas. Fantastic service and fun decor.

Great choice of really fresh food. I was helped by a lovely girl called Courtney, as I wasn't au fait with the ordering process and choice of fillings. I wasn't disappointed. I wanted something hot (I haven't had a curry for a while) and chose Tacos with Chilli with the hot sauce. It was lovely, washed down with a San Miguel, outside in some long awaited sunshine 🌞 A great experience 😀

Well worth a visit food delicious

The sealable bags for the tortilla chips were much better than the boxes, the food was fast and tasty as usual, and the delivery driver was kind and courteous.

Excellent food pity one of the sauces spilt open in the bag. love food

Perfect delivery, driver polite.

Chips were so dry they were hard to eat and the delivery could not follow instructions. Considering the cost of the delivery and that I had to walk to meet the driver and that the chips were £3 (almost) and are practically inedible.

Delivery driver was super awesome! And food was delicious!

The burritos were not what we ordered

Really cheerful service, great food at a very fair price. Really liked the place, my only complaint was that it was really cold. But that's more of a half star thing. Go on a warm day 👌🏻😁

Great food, great service. Was really quiet when I went (only people there) so can't say much for atmosphere.

yummy in my tummy but 4 quid delivery