Zai Cafe in Richmond upon Thames

I recently completed a two-month stint at this restaurant. Unfortunately, during my time there, I encountered issues with late payment, with delays extending over a week in the first month and two weeks into the second. My attempts to contact them have been met with silence. However, I must commend the dedicated staff who consistently delivered excellent food despite limited resources. While the restaurant upholds public health and quality products as core values, my experience behind the scenes revealed inconsistencies in meeting these standards.

I had a terrible experience at this restaurant. On the day of the Kew Gardens Market, they were serving burgers outside. My wife was refused service and couldn’t order at the table just because I was planning to eat outside. The staff was rude and inflexible, making us feel completely unwelcome. Absolutely unacceptable customer service.

Had a lovely brunch, didn’t book but were lucky there was an available table!

The waiters and staff were excellent and very knowledgeable about the meats and all the meals. The non alcoholic cocktails were delicious. The beef tacos were a great starter. I thought the sirloin steak and the fries were a great choice for the main course and the Mille feuille was a dessert worth trying. They even brought out a candle for a birthday, which showed the friendliness of the waiters and restaurant. Great try for any occasion or nice meal

Lovely place for a special occasion lunch. We really enjoyed the food and it has a great atmosphere. The service is very effecient and professional!!