Gaucho - Richmond in Richmond upon Thames

Very dissapointed with our food.The poached eggs were cold and very undercooked and the chicken millenaise was over cooked and tough..We were expecting good quality food and we were given substanded food which was very over priced.We will not be returning

Amazing in all aspects! — on the expensive side.

Great place for brunch or dinner. Riverside views, delicious food and very friendly service. Second time here and loving it. Today’s highlight was truffle buratta and kids loved their burgers. Service led by Scarlet was nice and swift, we had all meals in 40m just in time for the next event. All family was very happy. Will be coming again.

A gorgeous lunch with delicious food and first class service. Anton our server was brilliant. No ask was too big, he made us feel incredibly special. Will definitely go back!

Steaks divine. Service really good. Recommend trying the Agentinian wine list as well. A little difficult to get to if you have mobility issues so research best way to get there for you. I didn't and struggled but it really is worth it. Right by the river. We sat outside really pretty. Make sure you take a cardigan or jacket as it does get chilly. If you forget don't worry they provide shawls

An Argentinian restaurant run by English people! Delicious food. Just one thing: the empanadas, they must be served without salad 🤭

Went her for a date night around 6:30pm. Restaurant was beautiful inside. Service was amazing and friendly. The steaks are so tastey and melt in your mouth and are quite big for 300g. Facilities need some refurbishment as didnt match the level of the front restaurant.

had the lunch set menu, was great value for money, beautiful prawn starter, and great service.

Great food perfect steaks, friendly service, beautiful view, what more could i ask for. Overall a great culinary experience

A great experience Friendly professional service Delicious food

An amazing service with beyond exceptional food, would highly recommend to visit.

Took my son for his birthday as he loves a good steak. He wasn’t disappointed! They cater for pescatarians and vegetarians too so something for everyone. Very busy when we went on a Sunday afternoon but lots of space to eat inside or outside. Would recommend the Goucho burger. The cheesecake was also delicious. A few places to park nearby with a lovely riverside walk.

My partner and I stopped for a spontaneous early dinner. The views at golden hour of the river were lovely, and the cocktails we ordered were great. The service was really disappointing, starting from it being very slow, to staff not listening to our questions and orders. We ordered a chicken salad and chicken Milanese, both dishes were very average, the meat was dry, with under-dressed salads. When I enquired about the size of the salad before placing the order, the waiting staff seemed very surprised by the question and laughed. I appreciate that the restaurant specialises in steak, but if other dishes offered are not of the same standard perhaps it might be wise to remove them from the menu.

Always a delight to eat here. Friendly service and delicious food. Lovely view of the river

Service could be better, food was great.

🌟🌟🌟🌟🌟 Melvin Was Absolutely Incredible! I had to take a moment to shout out just how amazing Melvin was during our visit. I was out with a friend and her two young boys, who were full of energy — loud, restless, and at times a bit disruptive to the other customers. But Melvin handled it all with the utmost patience and professionalism. He was incredibly kind and attentive, never once making us feel like a burden or an inconvenience. He went out of his way to engage with the kids in such a thoughtful and warm manner, which helped ease the stress of the situation. His calm and friendly attitude made the whole experience feel welcoming and relaxed. Melvin was also just so personable — genuinely kind, attentive to every detail, and clearly someone who cares about creating a great experience for everyone, even in challenging circumstances. He’s the kind of person who turns a hectic moment into a positive memory. Truly five-star service. If you ever get the chance to be helped by Melvin, you’re in excellent hands!

Very disappointing. I was debating whether to give it 3 starts or 2 but for the price it has to be 2. We have eaten at Goucho in Richmond several times before but never again. This time it was to celebrate my wife’s birthday, the 2 of us and our 6 year old. Our table was booked for 1.45 but we arrived early at 1.15 and were told the table wouldn’t be ready till 1.45. That’s fair enough. We took a walk for 15 minutes and then went back to sit in the bar and have drinks until our table was ready. Nobody came to take our drink order. We thought maybe we need to go to the bar but the barman told us someone will be round. There was a cocktail menu but no wine list. I had to go back to reception to ask for a wine list. The man on reception said the drinks menu is at the bar but I couldn’t find it. He handed me a wine list and we ordered some champagne. 1.45 came and went. At 1.55 I flagged down a waitress and she said she would go check. She came back and said our table would be another 10 minutes. We asked for menus to save time when our table did eventually become available. Around 2 o’clock we were eventually seated. We ordered at the first opportunity. Both myself and my wife ordered starters. At 2.30 her starter arrived. After 10 minutes and my starter not arriving I flagged down a waiter and evidently there was some confusion. My order for a starter had not been taken but they assured me it would be along imminently. I told my wife not to wait any longer and start eating. About 5 minutes later our lomo steak main course was brought out (2x steaks at £136 not including sides). My wife had just started her starter and I was still waiting for mine. I told the waiter I was still waiting for my starter. He looked puzzled and took the main courses away. After another 15 minutes my starter arrived. I ate it quickly because firstly my wife had finished eating hers and secondly, I had this horrible feeling our main course was just sitting on a counter somewhere. Everyone makes mistakes, but it’s how mistakes are dealt with that defines an establishment. Bringing back the same plates that were first brought out 25 minutes earlier is not the way to deal with the mistake. Fresh steaks should have been cooked but these were clearly the ones brought to the table earlier. I can’t say they were cold but to call them lukewarm would also be a bit of an exaggeration. They were tired and at this point rather unappetizing. The table next to us finished their food and as they were leaving a lady commented on the mix up with our main course coming out before I had received my starter and she remarked they had also had a difficult meal with poor service and she thought they were understaffed. They give you strict timings for eating. A table of 3 for example is allowed 1 hour and 45 minutes. We only had 2 courses and didn’t get out of the restaurant until after 4.00 but that was none of our doing. I read that the management has changed, both at the Richmond branch and overall at the head of Goucho. My wife commented that it was like night and day. The business model now seems more in line with a budget airline - cram them in and make them pay for everything (gone are the lovely dough balls at the table). I’m sure it will work as there are queues of people trying to get in so who cares what the dining experience is like, the tills are ringing up. It was more like a bank holiday at a motorway service station than a fine dining experience which is fine, everything has its place, but at £363 for 2 courses for 2 adults and one children’s main course it’s simply not good enough. It is no longer a pleasant place to dine and the food now can be described at best as very average. They are trying to turn over the tables as quickly as possible so care and attention to detail are sacrificed as they churn it out factory style. Shame. It used to be a nice place to eat.

The best sunday roast l had. Good wine and amazing service from Emil made my day. Thank you.

The Richmond waterfront can’t be beat for location, and the service is professional and attentive at this very popular restaurant. However, the quality of the menu items is uneven at best. The tuna tartar was wonderful, but the chicken in the chicken salad was a bit dry and I had to search for the “broad beans”. The scallops in the scallop appetizer were tough and perhaps overcooked. However the ravioli was delicious, as were the desserts. It may be that we missed the boat by not ordering the steak, so give them a try, and enjoy their lovely location and attentive service.

Visited with my boyfriend over the weekend and the food was amazing! Staff were very welcoming too. Definitely the best Guachos branch :)

One of my favorite spots in Richmond for a proper steak dinner. Their signature cuts are unmatched and the dulce de leche dessert is a must-try

The vibe and food were good . Really enjoyed Thank you

Amazing food, and the service was just perfect, I've traveled all over the world and you won't get better service anywhere better than this, truly amazing, I still have dreams over the food as well☺️

Nice place. Food is great and also the service was good. Recommend to everyone

Nice spot, service was good also. Very busy so you might have to wait a little longer than expected which is understandable but when you’re hungry it can be annoying. Food was good, drinks also hit the spot and staff extremely polite. Don’t like the fact that dog are allowed in an establishment like this as it comes under fine dining. Right by the Thames which is dope but also for summer can be a little underwhelming due to the fact of that nats or busy flies whatever you want to call them, they bite so takes away a little from the experience as you want to eat outside in the sun but I can’t fault the place as it is a vibe, inside or out. Not their fault to be fair. We did have a nice experience to be honest and would return.

Great service, great ambiance, great food

Nice place. Friendly staff and really delicious food

Amazing experience at Gaucho Richmond. Food was delicious and the staff were so welcoming and friendly. Would highly recommend any of steak options. 10/10 thank you! ⭐

Had the best experience at gaucho Richmond, the staff were all very attentive and accommodating, they couldn’t do more for us! The food is absolutely delicious and we will definitely be returning! Been to alot of gaucho branches and this is by far the best one we have been too🙌🏼 thank you to the gaucho Richmond team.

Great service, beautiful steak, very good table host

Nice atmosphere, good food, well served dishes. The staff is very nice, especially our waiter, a Polish guy (if I remember well), who was so careful with my intolerance. We ordered gazpacho and steaks, chips and vegetables. We spent a lovely lunch, I personally recommend this beautiful place!

Great view on the Thames, one of the best locations in town. But the food quality has gone down significantly. It’s a pity

Wonderful place! Located at the river side. Clean and spacious with both indoor and outdoor dining area. Set lunch is worth to try. Appetizers look Gorgeous but the main course is a bit small portion. Caring services and must try the dessert! Lovely place for lunch and dinner.

location , service, drinks all 5 star, starters , sides all great. unfortuntately the quality of beef was not up to standards. filet mignon had a very gamey taste and not appetizing at all so 3/4 was left on the plate, rib eye was decent. There is very little information on the steak's origin besides argentina which has huge variations in quality where as top quality steak house would tell you the region or even the farm it comes from. still a nice restaurant to visit but martin williams could be spending more time on sourcing better quality for the price he is charging

Visited this restaurant recently on an absolutely gorgeous day! We didn't get front seats by the river but that was expected as very busy so we appreciated the views and people on the terrace at the back. Service was good friendly and on time drinks were wonderful and food was tasty!!! An all rounder for sure!!

The location on the Thames was really beautiful. The restaurant is very modern with a large terrace. The service was good and friendly. The food was ok for the price. In my opinion the meat was a bit streaky, but maybe I should have known that (because I have no idea about the different cuts). The brownies were a bit rubbery though.

Lovely restaurant in a great location on the river. Our steaks were cooked perfectly and the chips were delicious! Oksana was a fantastic host, was super friendly and efficient.

Steaks where really nice and staff where lovely. Have to mention the pancakes were delicious.

Great atmosphere, lovely staff and steaks where cooked to perfection. 👍

Perfectly cooked steaks ,lovely ambient and very great service…!!

A nice place by the river, with both a garden and an indoor area. The staff are attentive, and the price-quality ratio is good.

Great value (set menu) and superb service

I visited here for my birthday back in January and the service from start to finish was incredible, they made me feel so special because of my birthday and were so kind and generous. The food and drinks were perfectly delicious. Our waiter and the manager working that day were amazing. My mother and I left there very happy. Thank you for a wonderful time. 😊

Excellent service. Fantastic location on the Riverside.

A tasty steak must try Expensive

Our server was attentive and knowledgeable the staff were friendly and accommodating, ensuring a seamless dining experience.Cozy atmosphere, perfect for a date night or special occasion.

"Absolutely fantastic experience! The food, particularly the steaks, was truly exceptional. Each bite was a masterclass in flavor and tenderness. The staff were warm, attentive, and made sure every need was met. Highly recommend this gem to anyone looking for an outstanding dining experience. Can't wait to come back!" 5/5 stars.

5 🌟 Had an amazing experience at Gaucho Richmond! The food was top-notch and the service even better. Cesar was incredibly knowledgeable and really helped us choose the perfect cut of steak. To top it off, he surprised us with a complimentary dessert to celebrate my birthday — such a lovely touch! Will definitely be coming back again.

We had a wonderful meal for a friends birthday! Our waiter Liam was wonderful! Great food! Lovely steak! Couldn’t have asked for a better experience!

Loved my experience here- great food and fantastic service. We had a very warm welcome from the boy on reception, and had great service through out from the friendly Liam!

What a wonderful birthday dinner I had! Thank you so much. Amazing food, incredible steak. Our server Liam & the manager Ales were so helpful and accommodating. Jack who greeted us at the at the door was a delight! Such a lovely time!

What a wonderful night! Great Steak! Great service! Great Views! From the warm welcome for the lovely gentleman, I think his name was Jack to our server Liam they could not have been more helpful if they tried! Ales was equally wonderful! Thank You for making my friends birthday so special!

Fantastic Steak and Service. The food was amazing and our server Liam was so attentive. The manager on shift Ales was welcoming and lovely also. Had a great night!!!

The restaurant looks very posh, clean inside and outside. Very helpful and kind staff. The food was a good portion and delicious. Dog friendly.

Amazing food, best steaks in london , great service...we love it !!! Defo coming back again !!!

Era un hermoso día soleado cuando paramos aquí para un almuerzo tardío. Entorno perfecto en Richmond a lo largo del Támesis. Estábamos sentados fuera y teníamos una hermosa vista del Támesis. El personal era muy amable y acogedor con nosotros y nuestro perro. La comida era genial, sí un poco en el lado caro, pero estás en un entorno hermoso, en un restaurante con clase que tiene excelente calidad de comida. Tuve un delicioso filete y el marido una excelente hamburguesa con patatas fritas. Todo delicioso y no dudaría en recomendar o volver a visitar. La ventaja añadida fue que es muy agradable para los perros también.

Amazing food and lovely staff! Valdis was so friendly and gave the best food advice and we recommend him to our friends 😋

What an incredible experience. Steaks cooked to perfection and an amazing lunch offer. Thank you!

Always enjoy visiting Gaucho Richmond! Food, staff, atmosphere, everything is perfect! ⭐️

such a lovely atmosphere, we were sitting by the riverside on a sunny day and it made the perfect combination with the best steak! the staff were so kind and welcoming as well. 10/10

Anton S served me and my family & friends ! He was extremely attentive to the guest needs and very professional. Great food and great staff!

Gaucho in richmond was fantastic and Anton S who served us was highly professional ! He is a great asset to any hospitality company or team!

Our waiter Maria was great but very slow service... We asked for a bit of mayo( to a different waiter) and it never arrived, only towards the end of the meal nearly finished we asked again but by the time arrived we had already finished all the food! We also ordered a mojito and never again ! Was tasteless, hardly any alcohol lots of ice not flavour at all was like almost drinking water! We will stick to wine or beer next time!

Another excellent lunch and just £26 for 3 courses including perfectly cooked steaks. Service was perfect - thank you Anton!

Food was decent but the thing that really stood out was the service from Anton! He was extremely attentive and made us all feel at home! Honestly would come against just for the service :)

The view to the river is great in the patio. Clean place and the food is delicious. Friendly staff

Hoy 8 de abril de 2025 La camarera es Yolanda encantadora. Manager es increíble. Comida tan jugosa y de alta calidad como de costumbre. Ambiente elegante y relajado. Preciosa vista del río La familia ama aquí. Es nuestro lugar semanal.

Fabulous beautiful restaurant The finest steak ! Caring staff Best service possible Our no1 #

I love the setting, a big terrace by the river, under a huge tree. The meat is good (don't get creative, this is a meat restaurant), the prices are medium-high, and the service is good. During week days they have a Lunch deal that is good value for money.

My date wouldn't stop gushing over how fantastic the meal, environment and service was 👌😘

The view from the window, the service, and the juicy, delicious steaks - it was a perfect restaurant in a sense. I enjoyed everything.

Superb ! Fantastic service and food and it’s dog friendly! Pricey but worth it.

Great Gaucho steaks by the river. Excellent

Lovely food. Zac our waiter was amazing. Very quiet but it was 1pm.

I came here for my boyfriend's birthday and had an amazing time. The waiter was really helpful, and his suggestions made our experience so much better. The food was delicious, and the location was perfect. I will definitely be coming back.

staff are all lovely . As per usual. Valdis is brilliant today Osakana is great Today 19th march 2025 Again , excellent service from waitress and front desk manager

Amazing service from zarko!! Also amazing food will definitely be returning :)

Great food and service and very nice location next to the river

Absolutely superb service from Yolanda, she is been exceptional and kindly suggested the best options, thanks Yolanda for the amazing service. Will come back because of her.

Great experience and service, thank you very much

Since you asked for the review, here is my experience: the so called Argentinian Stake house is a totally scam! The burger doesn’t have flavour, it doesn’t even taste like meat. I could feel more the lettuce and catchup flavour than meat, which was also dry! The Yerba Mate Jasmine drink tastes like cheap Prosecco with sugar and was warm than tea. To put a cherry, the sold the chicken main dish followed with two sides and charged us for the side, which was not mentioned during the order! This place is a total SCAM!

The waiters and staff were excellent and very knowledgeable about the meats and all the meals. The non alcoholic cocktails were delicious. The beef tacos were a great starter. I thought the sirloin steak and the fries were a great choice for the main course and the Mille feuille was a dessert worth trying. They even brought out a candle for a birthday, which showed the friendliness of the waiters and restaurant. Great try for any occasion or nice meal

Special mention to Melvin, our waiter. I have dined in some of the finest restaurants in London and the service/attentiveness provided by Melvin is probably the best I’ve received to date. A true asset to Guachos. Visited Gauchos this afternoon (02/03/25). We originally ordered the never ending Sunday roast but as we had arrived quite late in the afternoon our waiter (Melvin) informed us that they had run out of some of the meats so we opted for the normal roast instead. The food arrived very quickly and whilst the potatoes and veg were quite nice, the meat wasn’t to my taste as it was rather chewy. Melvin kindly informed us that he could get a leaner cut from the kitchen but we decided to send the plates back and choose something else from the menu. Second go round we went for the sea bass ceviche and prawn al ajilo as starters and rump steak and chimichurri chicken as mains accompanied by various sides. I also had a Banana Pecan Old fashioned and pinot noir. All were delicious. Melvin then offered us desert on the house and when presented with the bill I was pleasantly surprised to see that they had given us a discretionary discount which I thought displayed excellent service as it wasn’t something I requested nor expected. Top marks and credit to Melvin for turning what could have been a slightly disappointing experience into a positive one.

Finest cocktails and food i tasted in London!

Agata was absolutely amazing, incredible service and made my husband, my dog and myself extremely comfortable. This is the hidden gem in Richmond.

It is a lovely place to have dinner with the beautiful terrace outside, even if it is raining

The winter lunch offer is great. Delicious food and really lovely staff.

Nice location. Pleasant service. The real problem was the quality of cooking of the food. We ordered steak & chips for both myself and my wife. Requested medium rare but the steak came dry and severely over cooked on the outside about 1.5 cm into the meat and then a small centre portion was raw. It was like the steak had been taken from a cold fridge straight to the pan and tried to cook it on a high heat, (basic recipe for disaster). The chips were limp and soggy and extremely greasy, (again putting chips into oil which is not hot enough will produce this disgusting result) If you fancy a great steak and chips I would give this place a wide berth unless they've had a change of chef.

We visited last week Wednesday for an anniversary meal. The entrance was a little hard to find but once inside we couldn't fault anything. The service was great, the food delicious, maybe one of the best meals we have had in the past couple of years. The bill when it arrived was reasonable for the quality of the food! And we had a complimentary desert for our anniversary (which had to be dairy free) which was a lovely touch. We are looking forward to returning!

I ordered a Sunday roast and a birthday cake when making a reservation on OpenTable three days before my visit, but I never received a response. On the day of my visit, the Sunday roast was sold out. Since my husband had been looking forward to it, his birthday ended up being a disappointing one.

Oh Dear 😍 everything was perfect, starting from the very beginning to the end. We already booked our anniversary celebration here. I would like to thank Stanislava, such a lovely lady she is. We hope she will be there to serve us another time. She is professional, friendly and really helpful when it comes to recommendations. Thanks a lot once more. We will be back really soon ❤️

Terrible Valentine's Day Experience: The restaurant has a prime location by the river, with easy access by various modes of transportation. We booked the Valentine's Day menu two weeks in advance for £110, which included an appetizer, main course, dessert, and wine to share. We arrived early for drinks, but there was no room at the bar, and the outdoor waiting area was uncomfortable, with the heat constantly shutting off. The restaurant was packed, which negatively impacted the experience. The tables were too close together, and the noise was excessive. The quality of the food was disappointing. The steaks were bland, and the chimichurri sauce didn't meet expectations. We were charged an excessive price for an extra steak, £52.50 instead of the additional £10 we expected based on the Valentine's Day menu. It was even higher than the price on their regular menu for 100g less. The stubborn manager didn't acknowledge the error in the menu and only offered a 15% discount after a long discussion. It was like arguing with a mule who discriminated by asking about our origin. The best thing, and what keeps this place afloat, is the good service from the waiters and waitresses.

Oh Dear 😍 everything was perfect, starting from the very beginning to the end. We already booked our anniversary celebration here. I would like to thank Stanislava, such a lovely lady she is. We hope she will be there to serve us another time. She is professional, friendly and really helpful when it comes to recommendations. Thanks a lot once more. We will be back really soon ❤️

Really happy with the service here and the food was delicious. It was a special occasion and a very busy night but despite how packed the place was, we experienced no delays or issues whatsoever. The staff here are clearly very hardworking and attentive. Our waitress (a blonde lady, I think her name was Roxana) was just brilliant, super polite and fun to chat to. Server at the door (Anita) was very welcoming and friendly as we came in too.

February month! 2 degrees outside and we got seated outside. As we are celebrating Valentines Day I am wearing a dress and heels. How can you possibly explain that in February a restaurant will seat you outside??! I’m so so disappointed. Never coming back. They just wanted to make money out of Valentine’s Day and didn’t care at all to seat the customers outside in cold. I pre booked my table a week in advance. SHOCKING!!!

Overall good experience. The red wine needed to be cooler (room temperature was too warm for that Malbec). We had the large 900gr t-bone which was good but undercooked and like warm when it arrived.

Welcoming, accommodating, friendly, informative and delightful

We have heard nothing but good reviews about this restaurant, so we wanted to give it a try for Valentine’s Day as it seemed the right occasion and decided to go with the valentines set menu. The decor and look of the restaurant was stunning, however the service and food did not match. The service was very slow and was sat for quite a while waiting for our food, once the food did arrive we was shocked to find the starter was to share, which definitely was not enough for one person so ended up ordering another starter off of the standard menu. The steak we ordered was exactly the same, barely enough for one person and even though ordering it medium well it came out near enough rare. I’m not a fussy person when it comes to it but for a steak restaurant you would think they would be able to get the steaks cooked to what you have asked for. The shining part of the night was the desert and even that was to share, so while leaving still rather hungry and quite disappointed, for how much I had paid for the evening I don’t see myself coming back. All in all a very disappointing experience.

Oksana was an amazing waitress, she was so welcoming and lovely. The restaurant had a wonderful atmosphere with waiters being super friendly and quickly cleaned up. Food was delicious and came very quickly!

Valentines meal out with partner had driven over a hour. Never been before but attended due to word and mouth. Both me and my partner ordered steak and 3 sides to share. food looked marvellous but tasted the complete opposite. steak had no flavour at all broccoli was completely frazzled and over cooked even the chips was disappointing. For £160 without any alcoholic beverages we definitely expected more. Left leaving disappointed, and unsatisfied tastebuds.