The Ivy Cafe Richmond in Richmond upon Thames

Had a really lovely time here, the food was excellent and so was the service!

Extremely disappointing experience at The Ivy in Richmond. We specifically went to try the truffle burger, but what we received could have been called the ‘charcoal burger’ instead. It was completely burnt, leaving a bitter, unpleasant taste. After requesting a replacement, the second burger arrived just as overcooked and bitter as the first. To make matters worse, there was no hint of truffle flavor at all. This was such a letdown, especially as I’ve always had great experiences at The Ivy in Brighton. I expected the same high standards but was thoroughly disappointed here.

Had lovely time on my birthday with my family.

Celebrated my birthday here :) and loved it. My favourite part is the snowman, it's a wafer shell with different ice cream fillings, comes with a smoky entrance, under the foam there's a hidden pop rock surprise with a few different textures. The staff was just so lovely as well, would recommend for the snowman menu

Buzzy, friendly, tasty, loved it.

The restaurant has a magical touch to it. You should definitely try the bread with salted butter and the Shepherd's Pie.

Went here for my little one's birthday dinner. Absolutely loved the service and his allergies were taken care of as well. Kind and efficient staff. My child says his best birthday dinner ever 😀

“Absolutely outstanding breakfast experience at Ivy Richmond! From the moment we walked in, the atmosphere was warm and inviting, with impeccable attention to detail in the decor and service. The menu was beautifully curated, offering a range of options to suit every palate. I opted for the classic eggs benedict, which was perfection on a plate—perfectly poached eggs, a velvety hollandaise sauce, and a hint of seasoning that elevated every bite. The accompanying fresh juices and barista-quality coffee were the ideal complements to the meal. The staff were attentive without being intrusive, ensuring our every need was met with a smile. It’s clear that Ivy Richmond values quality and hospitality above all else. I can’t recommend this place enough for anyone looking for a breakfast that feels indulgent yet effortless. A must-visit!”

Been back again to try a celebration dinner with my family and again got really disappointment with the food, overpriced for what it is and too simple. Food was okayish as expected to be impressed, steak £40 by itself not even few chips with it. Had calamari starter, dry, hard and small portion. Venison tartar, not great idea, too big pieces and taste let down, toast was too crispy. Arrancini balls look like sample, never seen so small Arrancini before... Service was not great over all big disappointment. Not sure will be back soon

Sunday roast at The Ivy, how very posh of me 😊 They didn't have my usual go to pork belly, but I had no complaints with the beef. The only thing I could moan about was that there was too much food and I was so stuffed 🐷 Wheelchair access ♿ - there is a side entrance with a few steps but they had a ramp for that. There is also an accessible toilet 👍

My favourite local restaurant, amazing place to be with family, friends or you want to treat your special other half

Very enjoyable place to visit for lunch.

Such a disappointing breakfast. Service was good but the eggs Benedict with avo was awful - mouldy avo that tasted rotten and stale bread. Barely edible. They changed the avo to spinach in cream which was fine but even that didn’t taste great - tasted like it was frozen originally and just no flavour. Left hungry and had to go get a Pret to fill myself up. Was about the worst breakfast I’ve ever had. Still paid full price, really poor for The Ivy.

Food always good here and exceptional staff.

It was a busy day & service was bad. They tried to kick us out after an hour whilst having brunch. They literally grabbed our plates while we were still eating

Excellent. All 6 of us enjoyed lunch. Shania looked after us really well.

Great interiors and setting on the river.

Really enjoyed a fantastic 3 course lunch.. prawn & lobster cocktail, fillet steak & chocolate bomb dessert! Would recommend all 3! A special mention to Beatrice who provided very efficient & friendly service!

We are always warmly greeted without a fail, excellent service , staff are very attentive, food is delicious and atmosphere is amazing! Today we were served by Beatrice, she was so wonderful! We highly recommend!

Always great going down My local breakfast place

true “French style” brasserie as we like!

It is just a comment about not being able to go a la carte during the festive month of December and being kind of obliged to go for the festive menu while trying to book for a group of more than 6 people. A convivial place though but should be flexible as all the items I would like to go for such as your beautiful prime beef or your mashed potato's cannot be made available. It is frustrating 😒

Had a great time with a friend catching up.

A magic experience since the start until the end!

Really enjoyed...place for everyone thats why it's unique...great service..smart and friendly staff

Great vegetables curry, delicious 😋

Always loved the Ivy in Richmond but not sure we’ll be heading back anytime soon. The restaurant is starting to feel very tired with our chairs missing fabric on the arms due to their age. The service wasn’t great (verging on rude) but the prices have now rocketed. This restaurant has long felt like a real treat without being a rip off. Sadly, we felt last night that we had very poor value for money. Food still tasty but if the Ivy is going to charge top prices it needs to do better. Two main courses (with sides) and two drinks each was well over £120. Until now a trip to the Ivy was an easy decision - sadly, we think we’ll try somewhere else next time.

I have been to Ivy many times but it was my first time visiting the Richmond branch. The atmosphere is good. The quality of the food is great. The service is good too. We had burgers and I loved the chips so much.

Had a wonderful brunch wonderful atmosphere staff amazing .already booked for pre xmas get together..

Not as busy as the other Ivy restaurants, but a very nice neighbourhood restaurant. You can have a decent-prised main and starter, but the sides are very expensive.

Shared a celebration birthday meal on Friday lunchtime. It was very busy and a bit noisy. Roman was our waiter and was excellent. All the dishes were served with a smile and pleasant, polite and friendly chat. The food was excellent and the champagne perfectly chilled. Altogether a really enjoyable experience.

Birthday lunch treat for a friend, the Ivy was the perfect atmosphere for a special occasion as it is beautiful. Had t been in a few years. Food was good, not excellent, both the options or taste not as special as the restaurant decor and price would lead to you to expect. Service is excellent though and a big thank you to Marco who looked after us very well, he is an asset to the team.

We went for lunch to celebrate my birthday. When we walked through the door the noise hit us it was like a school canteen. We ordered from the London Festival menu. We ordered zucchini fritters for the table and both had the chicken skewers for starters. The zucchini was really disappointing it was like fried batter with very little zucchini. The chicken was okay.For mains I had crispy duck leg which was nice, my husband had the plant based curry which was okay. I didn’t have dessert but he had chocolate brownie which was just like lumps of chocolate. When the bill came it was incorrect as it had been charged as if a la carte, although this was corrected when I pointed it out. The best thing about the experience was the service, the staff were excellent. We both felt the food was very average rather than the quality we expected.

we went to the Ivy as a gift , we have been there before for cream tea not a meal so we went for lunch IT WAS BAMGING the setting and the staff was so good and the food was banging we will go again soon

Meeting family for lunch Good choice on the 1917 menu which was well priced. Service was a bit slow but met our needs as we were talking a lot!

Restaurant atmosphere is great. Service was good. But food was OK. It was all of same texture for me "gooey"

Denis provided fantastic service. Consistent not only with me but with people sat next to him.

Dining alone for lunch, seated at small table beside service area, clearly no server assigned to my table. Waited unusually long intervals for service, eventually had to flag someone on two occasions, yet still needed to get up to find someone to pay the bill after waiting and putting on my coat. Spoiled the experience completely.

Attentive service and lovely atmosphere. Food was delicious 😋

As usual at an Ivy restaurant, our table was not ready at the time we booked. I think they deliberately overbook. Once you're in, though, it's fine.

Had a Sunday lunch with 5 friends at Ivy Richmond, and it’s was fantastic!!! Great food, service and value. We didn’t want to leave.

I had a wonderful experience at Ivy Cafe Richmond. The ambiance is cozy and elegant, making it the perfect spot for a relaxing meal or coffee. The menu offers a great variety of delicious dishes, and everything we tried was fresh and flavorful. The presentation of the food was also top-notch. The staff were friendly, attentive, and made us feel very welcome. Whether you’re there for brunch, lunch, or just a coffee, this place is a gem in Richmond. I highly recommend it and will definitely be visiting again!

Very good selection of vegan dishes. Had a beetroot salad because I don't really like beetroot but like to challenge my taste 😉 it was super tasty! And the vegan burger was one of the best I ever had. Not a meaty kind but made of mushrooms I think? Lovely and flavoursome. Deserts could be better, I don't consider sorbet or fruit salda are rather healthy food 😉

We were always choosing Ivy for our special days, not actually particularly for food but for great ambiance and extraordinary customer service, but sadly yesterday after having such terrible experience,it is now definetely going to change and we will never ever going to Ivy again. It was celebration for my husband's birthday. Everything started great, we have been showed our seat and get the menu. Then after waiting 20 minutes finally waitress came and get our order. We waited for drinks for a long time. Then one of the starter came.. But still no drinks.. Then another 2 starter came but still after giving order 40 minutes all starters were not on the table. I got my starter after 10 minutes my husband and my son got. After one and a half hour later still no main course... It was even impossible to speak with the waitress, I managed to finally have an eye contact to express my feelings and hunger.. It was such disappointment actually happened after that. I was just started to explain to manager (I guess he was the one) - he just cut me in the middle of my sentence and he said "he needs to go and check if I am correct then he will come and talk to me ".. Then suddenly our main course arrived and he never come back to our table again. That's why I tried to give my feedback to the waitress serving us and I said it was very upsetting to wait such a long time without food and explanation and she just told me she will speak with her manager do some discount. And she left, she did not even talk anything else even asking if this is fine etc. Because we were not after a discount or sth, we just want to have a good service and food. Then she did not even asked if we would like to have coffee, she did not bring the menu. She did not bring me spoon for dessert etc. I am really failing to understand in general what is going on in this beautiful restaurant.. It was half empty, people were coming and were rejected.. May be there was not enough staff etc. I don't know what was happening because it was not explained to me there but there was something definetely wrong. When you mention on reservation that you have birthday, a birthday candle with a piece of pudding also comes, but this time of course it was missing as well. Finally bill arrived and waitress brought the bill and said as agreed she removed the dessert.. We were not agreed on this, tbh we could not even communicate.. I am not after a compansation or sth, I just wanted good time with my family and celebrate a moment in a nice place and all ruined... I don't think noone deserves such service. I don't want to say it is also waitress' mistake because she was very busy.. But if this is the case it supposed to be explained beforehand to us, such as service time is going to be longer and apologise for that etc. But no, this is also never happened. I am deeply sorry that we will not continue our tradition, but it will not be hard to find another celebration place in Richmond... I will avoid Ivy and suggesting you do the same if you are looking for a proper customer service..

We had brunch. It was all very good except I did not like the coffee

A nice environment to eat out in. We thought the food was pretty good, bit overpriced for what it was and modest portion sizes. We ordered the salmon main for our 12yr old daughter and had to order extra mash potatoes as the salmon only came with some broccoli. £30 total for both. We thought this somewhat poor value. There are plenty of other locations in Richmond to choose from where value for money is higher.

Beautiful. We celebrated our son's birthday with a lunch at the Ivy. It lived up to our expectations.👍🏽 Food was amazing.👍🏽 Our waitress was on the ball and top notch. Please pass on our thanks (i think she was South African, blonde hair, massive apologies if i got that wrong) They also provided a little cake for our man to blow out. You get what you pay for here 😀 The only tiny negative was it was abit loud but was only due to how busy the restuarant was.

Great service, Wonderful time, great environment Good food Helpful staff

While I typically refrain from leaving negative reviews, I feel it's necessary to provide an honest account of my experiences at The Ivy. The ambiance, as always, is pleasant, and the staff are unfailingly polite, though regrettably inattentive. However, the true disappointment lies in the food, which remains consistently below par. For a restaurant of this calibre, one expects far more than the mediocrity consistently served. Moreover, there remains a rather disconcerting issue with their point-of-sale system. When the bill exceeds £100 (an easy feat for two), diners are required to enter their PIN, which then appears on the receipt as the "table number." This information is seemingly stored in a database, which raises concerns about security. The PIN is displayed, and with little effort, an unscrupulous individual could easily memorize the CVV code from the back of the card. I have raised this issue with management, but it seems this practice has persisted for years. It is perplexing why such a system remains in place, especially given the potential risks involved. In summary, while The Ivy may exude charm and grace, it falls significantly short in both its culinary offerings and safeguarding of customer data. A rather unfortunate combination, to say the least.

Excellent food and service on a busy Saturday night. A misunderstanding was quickly rectified and we were looked after extremely well. Highly recommended!

A really great place to eat but the choice of puddings is simply dreadful. Get yourself a decent pastry chef…the place cries out for an apricot soufflé

A wonderful impromptu visit to The Ivy Richmond with bar seating and a great mix of atmosphere, great friendly service from Harry and Martin who deserve a big shout out. My Steak Tartar & Truffle Fries didn’t disappoint, along with the delicious Ivy Rosè wine. Lovely also meeting Ines with her running the show. I look forward to returning soon!

My 2nd time, always a pleasure to enjoy a meal with friends in such a beautiful ambience .. love the decor and the food !

Very nice, as always with The Ivy. I’ve marked the food down as the new-to-menu French Onion Soup wasn’t to my taste, consisting mostly of bread cubes, and I’ve marked the atmosphere down as the table was quite cramped. But, overall good.

Went to a friends birthday dinner in a private room and the food was super good and service was prompt

My family and I had an amazing time at the Ivy. The food was perfect and the service from Mercedes in particular was first class. We will definitely be returning.

Food and service was excellent. I shall be back for afternoon tea.

Today my family and I came to the ivy richmond for a birthday dinner. We had the pleasure of being served by a lovely lady called Mercedes who made sure that we where having the best experience possibe. What a great experience!!

Good night out. We did however get out right next to the disabled toilet. It is just not a great place to sit when you have come out for a birthday meal. I highly recommend the Ivy removes that table as it is not right. Also the Apple Tart dessert is off the menu. Gutted.

Great service and chilled out atmosphere 👌🏽

Disappointing food. Small portion sizes and very bland for the high price. Service was really good. Very friendly staff

Always a amazing experience Food is always amazing, Staff are so attentive Food is quality not quantity

Great location, just down road from station. Friendly staff, reasonably quick to serve. Quite expensive for what you get but it is quite a posh place. Food was good quality. On the day I visited the server said the table is just for 1 hour, not sure if that's always the case I don't live nearby but would reccomend 👍

Our server was excellent . The shepherd's pie was delicious and the place was warm and cosy

Absolutely lovely atmosphere friendly staff Food is delicious every time I go

The burger wasn’t much better than one you’d find in a school canteen. The St John’s Wood branch is a lot better.

Been for brunch before which was nice. Lunch was unbelievable.Well done to all the staff.

I always enjoy that place. Just don’t forget to remove the « service charge » from the bill. We are not in the US!

Had an impulsive solo breakfast when in Richmond last week and enjoyed the set breakfast outside in the sun. The staff were chatty and offered very good service. Rebooked for a couple weeks time for my anniversary.

The decor is lovely and the staff very lovely and friendly, but in comparison to the Ivy in Brighton it was disappointing. The noise was horrendous we couldn't hear each other at all, it was that loud it made me feel anxious. The food was just OK, nothing special, I have had been in less well none establishments. Overall it was ok, I wouldn't return to this restaurant but I will still try out other Ivy's in other destinations, iam sure there are more special ones just like the Brighton one.

Excellent food and environment!

Great, friendly service. Good atmosphere and beautiful space. The pancakes were delightful and the English breakfast was everything we were looking for! The tiny little accents like serving warm milk with coffee are details that deserves a 5 star experience.

We always enjoy the Ivy menu and this was no exception. Originally not given the reduced price set menu available until 6.30 and then the bill had charged as if we hadn't ordered off it - so check the bill! However service was very friendly and food was good as always.

One starter came out before the other went cold, did not give us plates or our drinks. Chased us barley any apology. Had bread which was nice and arancini balls which were dry. No apology when the bill came, the drink came after we chased for the 3rd time. Would not recommend at all, £33 still hungry with terrible service given.

Good food, nice vibes. Imogen was great

Very nice place, great food, great service. Special thanks to a very smiley Imogen, nothing was too much trouble for her

Helpful staff but seemed to need a bit more training( not aware of the menu and meeting different dietary requirements). Overall good place to go with family or work colleagues.

Beautiful restaurant experience. Great friendly service from our waiter Enoch, with fab recommendations. Delicious and beautifully presented food. Can't wait for our return trip!

Came to the ivy at 945pm on a Monday with thr restaurant 80% empty and told the host me and my partner wanted just a couple of glasses of wine but no food since the place was empty suggested if we can have a table which he kindly obliged and seated us. When we were about to order the manager said no you have to sit at the bar only because this area is reserved for food and drinks. Which I can understand if it was a Friday and busy but this manager was extremely rude and was discriminating me because the colour of my skin for no reason what so ever especially when we were spending £40 for 2 glasses of wine. But his attitude stunk and he should never be in a position of a manger as he has zero hospitality skills in particular I have come to this restaurant many times before and spent tons of money. My advice would be go to Scotts far more classy place and respect their customers. The managers approach was horrendous. The senior management need take this seriously as I will be taking this further based on the discrimination and embaressment I felt after being seated to be moved. Would love to have the feedback from the headoffice.

Very average experience and just another chain restaurant. Service was appalling even from a phone to to change the booking by 15 minutes and seats packed so close to one another. Food isn’t what it was. Grateful that the bulk of the spend was via a voucher but had we paid the full amount we’d have been mightily disappointed.

On arrival myself and my mother were met with what can only be described as pure bewilderment. The lady at the front seemed almost offended by myself and my mother’s persons being there. At first I thought it may have been myself but as time went on it was obvious to see that she treated everyone incredibly differently to how she treated us. It is important to note that I had decided to take my mother out to celebrate my birthday and wanted a wholesome and kind environment for her. I highly suggest that she learn to smile or better yet take into consideration differences in people. What made us stay was our waiter Jacek. A kind, thoughtful, patient and caring server. Jacek you made a quality experience for myself and my mother you are truly and asset too The Ivy and should be appreciated and celebrated for you manner and attention to detail, thank you.

Great experience for my 22nd birthday. We were served by Enoch who was so lovely and really made the experience so great. Definitely would return

I brought my sister here for her birthday lunch. The food was delicious and Enoch, our waiter, was very attentive and helpful. Thank you!

I booked this restaurant a while ago to take my son & daughter in law as they had never eaten here before. The food and service was amazing and very good value. Unfortunately it was disappointing as we were sat directly in front of the disabled toilet / baby change so had a constant stream of diners pushing past to enter the toilet. I complained to the waitress who was lovely by the way and she immediately took it up with the manager. He completely ignored us and didn’t even come over to apologise. I suggest in future that the table in question is removed so that others don’t experience the inconvenience that we did . Would I eat there again ? Only if I could guarantee a suitable table as our enjoyment was spoilt .

It was packed when we came in for our champagne lunch I was gifted. The staff was fast and attentive, but because it was so many people everywhere I felt like I was sitting in the lap of the person next to me and it was high volume of talking. A bit stressful especially with my social anxiety sometimes. Food was both good and not so good, the starter I chose was a burrata. The mashed peas wasn't my cup of tea but I suppose some people like it. Mashed peas has a weird grainy consistency and is not salty enough to accommodate the burrata. Classic juicy pesto is way better. The pine nuts on top was not necessary, they tasted like nothing. The "cracker" on top was hard to chew and old rubbery. The burrata itself was dry and more like a mozarella, I've had loads better in for example Ave Mario, Carlotta etc. The main was great and fresh, had pan fried salmon with creamed spinach. Yum. Desserts was not good, my wife had creme brulé and she was sad that the top wasn't cracking when she put her spoon through it. Very underwhelming. My dessert was berries with youghurt. The berries came straight from the freezer and was literally rock hard and like chewing ice. I was full at that point so I didn't complain because I didn't want the trouble of getting another dessert. The white chocolate sauce on top of the berries was great. All in all, if I'd paid the £120 for lunch myself I would have been quite unhappy with the standard of food served but was ok because it was a gift. The waiters was fantastic. Might be back to try dinner but I know many more places with a nicer atmosphere and food.

Great lunchtime meal. The staff were very friendly and gave excellent service, especially Vitorino Fernandes. The food was very good and price very reasonable. I would highly recommend this Ivy Brasserie. Also, get the App to enjoy the special offers :-)

Mari was brilliant and she was doing an amazing job, the food was brilliant and well presented and the atmosphere was a bit too warm inside but nothing to deter me from returning for that lovely chocolate bomb!

You have to have the Negroni. On the food front.the duck curry is to die for.

The service and atmosphere were brilliant and everything was delicious. Our waiter was Vitorino was very professional and I strongly recommend him and the place. Thank you. We are from Richmond and we will visit you again. Dora

The welcome atmosphere is priceless, the staff who served us was brilliant, the salad was delicious, but tasting the steak tartare makes me feel unwell and sick for a few days . It seems it was not the best quality meat.

Really nice place. The food was very tasty. Service good.

Walked in without a booking, was welcomed by front desk and given a perfect table by the window. Food amazing as expected. Server: Enoch welcomed myself and baby boy with open arms and even personally retrieved a forgotten item!

We waited a very long time for our food. We asked three times for someone to wish a person a happy birthday, but it never happened. They charged us excessively for champagne and service, and there were mistakes in the bill. The waitresses were quite nice, but they took too long to bring the food.

Hierarchy of serving means the poor lad bringing your food can stand there apologetically until he has an approved server present the food. Watching our hot caramel sauce go cold. Having said that everything else was amazing. Food was faultless. Wines are well curated.

Visited on a Sunday with the family and had a great time, staff lovely. Roast was great and well portioned.

I have booked Alice of cake for my wife but they forgot to bring and I have to order from the menu and they realised that I have order online the birthday cake. Not very happy with the service. And have to wait like 25 minutes for the table. Not recommended.

Lovely decor and ambience. Good menu choices, nicely cooked and presented.

Absolutely delightful breakfast experience from start to finish. Upon arrival, we were warmly greeted at reception and seated immediately. The service was impeccable, with the waitresses being both polite and professional throughout. The food was simply superb, each dish perfectly cooked and beautifully presented. Couldn’t have asked for a better way to start the day.

Not the biggest fan of this branch in particular. The staff need to work on their customer service skills. The food was mediocre and I wouldn’t be returning due to the poor customer service. The staff look you up and down and are extremely unhelpful.

This evening, my family and I dined at The Ivy Richmond Brasserie Restaurant. The Ivy is our regular haunt, a place we visit quite frequently. We had made a reservation, and the table reserved for us was in an excellent spot. The wine( Pinot Grigio Blush)was superb, and the food was delectable. For the main course, we ordered Grilled Chicken Salad and lobster linguine which was truly exquisite. However, there was one issue regarding the details of the food deal that our waiter did not explain well.(It is worth mentioning that our waiter tonight did not display a friendly demeanor.) During our previous visit to Ivy, Vitorino was our waiter (I hope I have spelled his name correctly). He is a wonderful person who always takes great care of us. Although he was not our waiter tonight, he came over to greet us warmly. I must extend my heartfelt thanks to him for that.