Yumi Ice Cream Parlour in Nottingham

Over rated desserts and staff didn’t even greet or ask for order. Marshmallow cone for ice cream was so hard.

They do AMAZING doughnuts on goosefair , so fresh and tasty ! 100% recommend them.As also they do have amazing desserts , atmosphere and staff working there.🤩🤩🤩 don’t be lazy and go visit them , won’t regret it.😍🤩best dessert place

The experience at this ice cream parlour was absolutely fantastic! 🤩The ice cream here is of superb quality, with a wide variety of flavours, and every bite feels refreshing and delicious. To my surprise, the owner was incredibly friendly and welcoming, offering plenty of recommendations. The decor is also just my style—simple yet elegant, with a cosy atmosphere and a beautifully designed interior. What’s even more amazing is that the owner and I happen to be students from the same university and the same course! 🥰🥰If you’re looking for a great place to enjoy some ice cream, this shop is definitely the top choice!

Amazing staff and service! Very helpful and respectful. The food is delicious and comforting. Thank you for a great experience. I highly recommend you to try this! See you again 🤗

Great service and excellent quality of food, we were served and serviced by Viv and she did a spectacular on her job. Dee also helped and carried out a great service by being patient in taking our order

Yumi was the first desert bar opened in Nottingham nearly a decade ago. Visited on numerous occasions and never been disappointed. They are constantly updating their menu, awesome presentation and attention to detail with everything prepared fresh on site rather than semi catered offered in big national chains.

Nice and clean service. Had a good time. 100% will recommend!

The croissant was stale and the ice creams were too sweet. The quality seems quite different from previous experiences.

very welcoming! Lovely decorations and atmosphere too :)

Awesome place for desserts. Everything on the menu ♥️. Must try Cookie Doh's.

time at this place, it was fabulous. Staff were great, with a lovely atmosphere. Loved the coffee, extra effort with presentation was welcomed. Grandson loved his dessert and had loads of choice, especiallywith the cones. I only wished you lived here as we would definitely recommend this place. By far the best in Nottingham, thank you!

Lavanya, she was so sweet and the food was so delicious. It is in my favourite list now. So kind and sweet, always smiling face.

First visit with my grandson. Attentive service and lots of choice. A real treat.

I love Yumis icecream..They have a bunch of different flavours and all are exceptionally good in taste. Highly recommended.

Beautiful place, amazing hospitality and great food I would 1000% recommend 🤌🤌🤌🔥🔥🔥

Excellent customer service by Lavina. My daughter enjoyed her bubblegum milkshake. Will definitely visit again.

Great selection of ice-creams and desserts. They also have nice snacks to choose from - tried the chicken tikka panini and it was flavoursome. Will be going back for sure.

I love coming here for a coffee latte & cakes. The smell of the place draws me in! The coffee is from Nottingham which is better than the american coffee shops like Starbucksin my opinion and also top customer service great homemade brand Yumi 😊

The ambience was good and the girls at the till were kind and patient....i loved the way they treat me and the dessert's are tastyyy ❤️

1st time at this place, it was amazing. Staff were great, with a beautiful atmosphere, and the dessert was outstanding. I will definitely recommend this place. By far the best in Nottingham, thanks again guys.

In addition to offering something beautiful and good, the staff is incredibly friendly

Amazing place, clean, great customer service and very yummy food. First time trying this place and will be definitely coming back. A shoutout to Genesis, she provided great customer service and made sure we were happy with the food. Would recommend to anyone, couples, families or even if going solo!

Cozy place and great customer service with yummy ice creams 😋

Classy icecream parlour.Every thing tasted delicious .

Going to Yumi is always a pleasure, the staff are always pleasant and helpful. The food is delicious also.

What a lovely cafe! Really good coffee, delicious ice cream and waffles. Very friendly and cosy place with nice atmosphere. Great customer service from the staff. We will be back soon!

They not only serve delicious desserts, but great coffee as well. A perfect dessert place, with a selection that appeals to kids and adults alike.

Excellent taste, good staff interaction &vvery reasonable priced

The lady's looked dliek they didn't know what they were doing but the man was very quick on his feet and made our desserts quickly

Came here for a classic banana split and wasn’t disappointed! Great range of ice creams and friendly service.

Staff are very friendly. The pistachio cheesecake and the ferrerro Rocher cheesecake are brilliant. Desi tea was very nice. Parking available to the rear of the building from Noel Street.

The ice cream is ok but the staff are really rude, there was one particular staff member who had me waiting 15 minutes for 2 ice creams while serving the people who had ordered after me. Will never go there again but will definitely speak to the manager.

It was indeed great experience. Keep the good job going. Do y'all have frozen yoghurt (froyo) in your menu for next time?

I nipped into Yumi yesterday afternoon and ordered the Biscoff Extra Thick Milkshake. I can honestly say that it was the best milkshake I have ever had! The customer service was also outstanding! Highly recommended! 😀👍

God tier ice cream All ways welcoming and amazing flavours It’s our go to ice cream place for date nights

I always drive past this place but never tried it. I was surprised when I visited here last night. Lovely desserts and tea selection, loved the presentation, there is good seating space inside, I liked it, will visit again

A great place to sit down and enjoy ice cream. The menu is quite complete with lots of choices for sundaes, milkshakes, and gourmet ice cream cones. There's a good choice of ice cream flavors, and they are happy to give samples if you can't decide. An easy walk from the tram station.

Great flavours of ice cream. And the staff were great. Highly recommend

Found this place on google and decided to give it a go. Weird design, and it was cold inside. The coffee is proper handcrafted and delicious. Waffle is fresh, fluffy and almost too much. Ice cream tasted nice too but they forgot my whipped cream what they were also happy to remove from the bill. Would definitely return. The ruby chocolate spoon looks nice and it's a good idea but for me was a no go.

My go to dessert parlour. Amazing waffles, milkshakes, coffee etc.

Great find - fantastic ice cream

Visited this disgusting dessert shop today. I ordered 2 scoops of ice cream and waited. I then asked the assistant if there was any way she could do the order as I had a car waiting outside. She said it wasn't possible so I said that's OK I'll wait. Then, the man who was doing the orders (who looked very miserable and stressed preparing orders) came over and verbally attacked me for no reason and without no provocation. I was afraid he was going to get physical. He was abusive and ranted for ages at me. He shouted at me for no reason in front of a full shop, swearing and insulting me. He threatened me into agreeing that I was grateful for him doing the order. He carried on for 5 minutes being verbally and almost physically aggressive. I listened and then responded in my defence. I was determined to take my order as a little boy waiting outside would have been very disappointed. The whole shop was watching his threatening behaviour. This man would not have degraded a man. He was an asian man; sexist and was intimating me as I was an asian woman. This is a disgusting dangerous man. WOMEN should avoid this shop as this man is dangerous. He apparently was the shop owner's brother. Never seen or experienced such vile customer service. Boycott this shop. This Muslim man thinks he can degrade women. Vile human. Vile shop. I did report him to the police and logged the incident

Great tasting icecream, good size!

This place does literally the best strawberry milkshake ever 😍😍 always good service too and they make the desserts look so fancy. Definitely my favourite dessert shop 👌🏼

Savs and Gen look like young waitresses making a few extra quid at the weekend. They are not. Savs is a combination of the head stewardess at Emirates Airlines, Sidney the chef-artist from Neflix's The Bear, and your warmest-witted favourite family member. They smooth your visit with gentle attention, making you feel safe and treasured. The cappucino was beautiful, although I have had a good cappucino before. I have never had cheesecake presented like Savs did. I won't ruin the surprise. Just go and try.

Really nice place with good flooding and milk cake. Sabha was helping us decide on the items and was friendly

Such a great place they close at 10:30 and stayed for us till 11 sum tysm and the food was greatt

The beautiful worker suggested croffles and it was delicious!! Definitely coming back to Yumi. And great customer service thank you jen for a great experience for dine in.

By far one of the best desserts place in town!💗✨️

I always had a delightful experience, thanks to exceptional customer service provided by Saba Hussain. Her warm and friendly demeanour made my visit truly enjoyable and made my day little sweeter.

Tasty ice cream, great service, lovely staff. Thank you Saba.

Lovely atmosphere and the waitress was very nice. The family really enjoyed. The food was presented very well and good value for money.

Nice food. Looking instagram pretty. Nice place to go with a child or go on first date.

Just ordered an American waffle magnifique and it taste like it’s outdated one thing for sure either the dough used wasn’t new or the waffle itself cuz tastes horrendous and I’m a regular too so disappointed

ordered for takeout on this occasion - the lady working today was so friendly & has great customer service !!!!

Yumi is the best desert place in Notts the food is always amazing and always hot definitely recommend

Been there twice and the staff are super lovely and friendly. The food is amazingly presented and it's really tasty. Would definitely recommend 100%!

Great staff and delicious waffles!

The service was excellent, the staff was very cooperative especially the sister in hijab . Cookie dough was bit expensive interms of the portion size but taste was nice.

Strongly recommended, If you are looking for a friendly family place to enjoy a wide variety of really tasty treat, it is a no brainer.

Everything fresh!!! I’ve been in uk for 8 years and it’s the only place that makes everything fresh and the taste magnificent❗️❗️❗️

Incorrect order received. Manager unhelpful and didn’t/wouldn’t resolve the issue. Manager refused to replace the incorrect item delivered. Very unhelpful and disappointing

Visited this disgusting dessert shop today. I ordered 2 scoops of ice cream and waited. I then asked the assistant if there was any way she could do the order as I had a car waiting outside. She said it wasn't possible so I said that's OK I'll wait. Then, the man who was doing the orders ( who looked stressed preparing orders) came over and verbally attacked me for no reason and without no provocation. I was afraid he was going to get physical. He was abusive and ranted for ages at me. He shouted at me for no reason in front of a full shop, swearing and insulting me. He threatened me to agree that I was grateful for him doing the order. He carried on for 5 minutes. I listened and then responded in my defence. I was determined to take my order as my little boy would have been very disappointed. The whole shop was watching his threatening behaviour. This man would not have degraded a man. He was sexist and was intimating me as I was a woman. This is a disgusting dangerous man. WOMEN should avoid this shop as this man is dangerous. He apparently was the shop owner's brother. Never seen or experienced such vile customer service. Boycott this shop. This Muslim man thinks he can degrade women. Vile human. Vile shop.

We tried the matka tea here. Quite good masala Indian milk tea. Good ambience as well

Lovely place for desert. Highly recommended

We’ve been coming to Yumis for years and I’ve always liked it but our last visit was disappointing. On entering the staff member told us to order at a new kiosk which I did. After bringing the desserts she asked if everything was ok and I said we’re just waiting for a milk cake. She requested to see the receipt where the payment was clear and then told me they don’t have milk cake and I should have known to check what they have in stock before ordering. I told her that wasn’t something I would have known to do and she told me to remember for next time. I’m sorry, but I think that was quite rude. The owner/manager did substitute for a different dessert which is fine and the server may have been training because he seemed to have to constantly remind her what to do. The food was lovely as usual but I’ll probably avoid sitting in from now. Edited to add another star for the polite and professional reply

Pricey, ordered milkshake was OK. No whipped cream. Tasted alright

Approchable nice staff Exquisite desert Clean

So this is on the driver and not the ice cream parlour. I write comprehensive instructions for the driver to follow but he didn't. By the time the ice cream turned up it was soup rather than ice cream. This app only gives the option to criticise the food outlet and not Just Eat, their satnav system always sends the driver to the wrong place. There is no option for " food inedible due to delivery error". There is no way to store delivery instructions so you are forced to type out the same instructions every time. There is no option to contact the driver for the customer or food outlet. There is no way to contact a live person at just eat when things go wrong. There is no option to say food arrived in an unsatisfactory condition only it arrived cold. Of course ice cream is cold but no use when melted! Sorry for the bad review on the vendors profile it really wasn't your fault.

An amazing place and absolutely incredible taste. Never miss biscoff milk cake. Highly recommended.❤️✨

Hi there! I have come here a few times! The desserts and drinks are all fab and we really enjoy them! However we have noticed that the few occasions we have come - the owner is ALWAYS criticising his staff. Complaints about her scooping skills, latte art etc! We really do feel sorry for the employee! Please be kinder to your staff :)

The ambience over here is sooooo good and the food is very yummmm like the name of the store, the staff are so welcoming and sweet mainly saba and rabhiya was super nice and made my day😍. I left the store tummy full, with smiley face❤️ overall it’s a 10/10 store

1st time at Yumi, there was 4 of us. Had a couple of Desi Chai’s & some ice cream scoops, with raspberry sauce. When the order arrived I requested some more raspberry sauce & I was shocked when the girl who served our order to say “sorry that’s what u get with a portion” bearing in mind I had a double scoop! I was speechless !!! My friend intervene & said he only wants a little more & please charge us, then she got the syrup bottle over & ask for my ice cream so she can put the sauce on it her self !!!! Unfortunately I don’t think I will be going again!

It was really a great experience.amazing ice creams. Various flavours that you can try and finalise. The best part was presentation and friendly staff. Highly recommended.

Recently visited this desert shop and got smoothies with buy one get one smoothie offer. Got the coco loco twice cause only two flavours was available at the time. The smoothie had a hint of mint flavour to it which was not mentioned in the menu. Didn’t like the flavour much because of the mint. Store was not well lighted. Customer service was excellent.

Nice. The presentation of the food delivered was next level. I really loved it. And the food was really yumi.

Sweena is a fantastic host and the food was amazing!

Impeccable customer service so friendly and smiley. The dessert was beautifully presented and tasted amazing my son was very happy and I was very impressed we will be coming back 😊

I've been coming here since they opened, which i did not realise until recently, it was 14 years ago! They deserve the success they have had and hopefully it continues. Still the best dessert shop in notts; big variety of desserts, cakes, and milkshakes with realistic pricing. Food options also. Shop decor and music is good. the place is always looking super clean/immaculate. The staff here inc the 2 managers are exceptional, really do give a 5* star service and make you feel valued. If you're looking for a dessert shop which is excellent value for money with amazing quality in their products but not crazily overpriced like all the other dessert shops in Nottingham, this place is the one 🙂

Sweena made the experience so much more Sweeter! The waffle just melts in your mouth. And the matak chai was like I was sitting in delhi train station waiting for my travels.

A perfect sweet experience. This was our first time visiting Yumi and we were pleasantly surprised by the service, the quality of the food & drink and the portion size! For this type of quality and portion size, you would expect the bill to be substantial but it was quite affordable!! We'll definitely be back again. Highly recommended!!👌

I love coming to Yumi. Their deserts are exceptional standard. They master in presentation. They are reasonably priced. I highly recommend this place. Mehmood

Food absolutely delicious, gave extra chocolate sauce on my waffle at no extra cost!

I love your ice cream. The best one i tried in notts.

Great customer service, food of high quality and standard

This is the best place to be literally if you love ice creams, desserts, or shakes. Their customer service is exceptional. Hasan, John and Rabiya attended to my orders and they are great staff. They do a fantastic job to ensure customers are happy. I will definitely come again.

Always lovely when we sit in but on this occasion we had ice creams to take away. Staff are always excellent and very kindly spoken. On this occasion my son dropped his ice cream outside and the lovely gentleman who I believe to be the owner replaced his ice cream without a charge which was so kind. Lovely atmosphere great for kids families and couples. Their presentation is always outstanding. 5 stars all the way. Thank you guys

Every time I have came in, I have been greeted by amazing staff, especially Haider. Service is amazing and the desserts are to die for, especially from being out of town, I wasn’t let down.

I often come with my husband, and we both think the milkshakes always taste great every time. What is off putting, however, some of the service and how some staff speak when we are trying to enjoy our drinks. Last time we went in, we left a tip for a gentleman, but as we were walking out, he was told to put in the till, and today the place was busy, but one of the staff was in a fit of rage and used foul language in front of the customers, for an Uber driver that accidentally came in to the wrong place and had just asked the man for help. Please do improve your service, as everything else is okay. We do not want to be seeing or hearing unnecessary things when we just want to enjoy ourselves.

Great range of ice creams and other desserts. Friendly atmosphere. Just a lovely place to go.

A calm and relaxed atmosphere with amazing staff members who cater to your needs, the food is freshly made and always made to perfection. Visit Yumi if you are looking for a positive experience.

The dessert was nice but what really impressed me was John’s customer service. He’s a nice guy with manners and very attentive to the customer’s needs. John’s customer service was 5 stars 😊

Great service, friendly staff and yummy desserts. The presentation is always a work of art.

Rude staff don't have any knowledge of dealing with costumers. Very poor service, waiting 30 minutes just for an ice cream, staff waste time to look busy. None our family or my work colleagues will visit again.the shop will close down soon the way service delivery is going.

My waffle was missing and I was told when i rang it was there fault and I would get a refund but not my waffle because it was ordered through just eat. Very disspointing as this was for my son as a treat. I will not be ordering again.

Took longer than your average parlour, however the wait was definitely worth it. Thoroughly enjoyed the beverage!

Enjoyable experience, drinks took long to come however, the taste was unrivalled

Nearby desert parlours need to take a leaf out of YUMIS book. The premises is clean and the staff well mannered and helpful. The used gloves when preparing my waffle with all the trimmings, which is very important to me (as so many takeout don't) The manager was sooooo nice and gave my the history about the parlour e.g family run business. The service was great and the food was great. Will deffo go again.....

Amazing. Service. Would recommend 100%

Highly recommended dessert 10 out of 10