Yr Hen Dderwen Wetherspoons in Carmarthenshire

Came here at 9.30am had a poor breakfast, sat outside for coffee, went shopping came back at 2.10pm to find said coffee cups still in same place as when we left. Went to the bar for drinks 20 mins to be served TERRIBLE SERVICE IF IT WAS POSSIBLE TO GIVE NO STARS I WOULD

not happy whith the service only 1 serving had a pint of leffe flat 2nd pint not much better disabled toilets disgusting all blocked won't be going back 😒

We were there to celebrate my wife's birthday, my daughter works there, she went in early and finished at 19 00,her shift complete.She then joined the party of 9. Then trouble by the manager by saying she left her shift short handed, yet the manager himself hid away in his office. Proceedings went worse when waiting our food, to find he popped up to the bar area and our food order was cancelled??. Duty of care to staff is non existence and also to the customers as I have Diabetes and needed to eat thus putting my life in danger. This manager should be replaced before someone is hurt or has an incident , he just doesn't care.. Mr T Martin, this manager is a liability to your company. Yours sincerely Mike

I must continue the theme of awful reviews on this dump, the tables were covered in used plates and glasses and had still not beeen cleared when we left. Several meals were returned by others we would not consider eating there owing to the dirty condition of the place. Whoever is the distrct Manager for Spoons in the area needs to be embarassed by what they are allowing to happen on the premises, the wait at the bar was unacceptable with only 2 bar staff the one I ended up with insisted that i had ordered a Jim Bean when I actually ordered a Cider and a wine when I corrected him he made a big issue of it unbelievable. Now it was obvious they were understaffed but sorry that's your issue to deal with not the paying customer, I have used Spoons sll over the UK this one is the pits.

Food was fine. We arrived a little later in the evening. All tables littered with plates and food scraps. It seemed like there had been an all-you-can-it moment and everyone had run out of the tent afterwards.

Called in for a cup of tea,no China cups left,why? because they were either left used on tables,or stacked by hatch waiting to be washed,had to have a paper cup instead.Plates left on tables for hours,empty glasses everywhere,and a load of wasters outside smoking.

Just walked out of Wetherspoons Carmarthen. Bout 40 people at bar with one serving. I had waited 10 mins. Empty glasses all over tables. A few staff might be a help.

Never had a bad meal at wetherspoons, and this restaurant is no exception.

Very poor service , portions are disappointing, food cold on arrival, probably the worst weatherspoons I have been in

Popped in for a late lunch. Tables were filthy and probably hadn't been wiped all day. Empty glasses left on some tables when we came in were still there when we left. Despite not being very busy, waited 45 minutes for our food. Under my chips was a piece of fish batter, although I didn't order fish, so I am not convinced the plates were properly washed. Definitely will not be returning.

UPDATE - The manager has responded positively by email. My wife ordered the Burrito bowl and veggie chilli which should have included rice. When it arrived, no rice was present. On pointing this out to the staff we were told that they had "run out of Mexican rice" My wife asked if she could have chips instead and was told no. As we were in a rush due to the food taking a long time to arrive, we couldn't wait to raise it with the manager. Stocks of food run out, we accept that, but to deliver the food and not mention it, then when it's raised not deliver a reasonable request as a satisfactory solution is unacceptable. Further customer service training is required for the staff.

I am always of the opinion that you get what you pay for. Therefore, I wasn’t expecting much when a group of us ventured into this pub. The place looks tired and is quite dirty. Against our better judgement, we decided to get a bite to eat. What a mistake. This was the worst meal that we have ever had- uncooked, cold, simply inedible. How on earth is this place able to serve food is beyond me Don’t eat here

The food ain't for me I won't eat at at any sort of place like weatherspoons spoons unless desperate as it's all microwaved but everything else and most others love the food lol is brilliant staff go above and beyond they deserve a pay rise everyone does especially in the mi mum.paid jobs x

Left my pint on the table whilst i went to the toilet and one of the male staff had taken i it away. He should be sacked. It isn't safe to leave your drink.

Always a decent ale in Wetherspoons, food excellent value.

As always delivers reasonable food for a reasonable price

Drinks where delivered to wrong table had to wait an hour for stuff to be sorted

Great prices which is typical of weatherspoons and there is always a good atmosphere

Refill untill ur brimming with caffeine heap but amazing quality

Quick service, lovely food, and excellent value. Two chicken tikka massalas and two pints of Leffe, £20!! You can't beat it!

Had fish and chips, portion size was good, and was well cooked. Had a few issues, length of time waiting for meal and one of the drinks machines needed attention (hence 4 stars for service). The accessible toilet was very clean.

Tablea were dirty and even after staff cleared dirty plates and condiments, no attempt to wipe any tables over. Food quality even though it is only wetherspoons was poor. Margarita pizza seemed to have forgotten the cheese.Would avoid next time.

I had to wait 30 minutes for my breakfast and it was cold and the butter all melted. I do understand when they busy but today wasn’t the busy day not happy at all. And something caught my attention a waiter walking to the lady’s toilet without even checking if there was anyone in there

Busy place, not enough staff serving but seemed plenty hanging around

There was 5 of us at the table and we all ordered the same time, automatically we thought we'll get our food served together, unfortunately we didn't, 3 out 5 got served first and ate there's and the last 2 had ours last.

Food would be good value if cooked properly. Bar service atrocious. Multiple tries at edible food and it's a random roll during daytime. Evenings usually walk out after failing to be served 3 times by distracted bar staff. Should be fine if use app.

Very busy but food good & staff polite

When we first moved to Carmarthen 3 years ago tried Wetherspoon’s twice. The food was awful and staff poor. Lots of plates of uneaten food, glasses not collected although one of the staff was changing the numbers on the tables. A friend told me that it had improved. My husband and I have now been a few times for drinks and pizzas. What a difference, everyone was tucking into their food, the staff were lovely especially Megan. Spoke to the manager and told him about our experience a few years ago and what a difference. Think the staff are new or certainly not the ones who we met on our first visit.

Daytime the place is great and clean. Not sure why at night it's a disaster. Maybe it's because of the daily specials? But there are at least 10 dirty tables every time, the dishwasher area is always full.

A modern clean pub with a really nice outdoor terrace.Pity it was raining

I ordered the pasta alfredo, the portion was very small! Garlic bread was like eating cardboard! Not recommended! So disappointed.

One of the worst wetherspoons experiences in the country. I remember it opening over 20 years ago, t was just ok then, now it’s even worse, you can be waiting at the bar for up to 45 minutes without the bar staff even acknowledging g your existence. Terrible place. Massive thumbs down on this one.

Great value food and drinks, always a nice atmosphere, Russ Abbot would be proud (if you know you know 😉) Ordering on the app is great and you get table service. Upstairs seating is a nice bonus and rooftop terrace is great. It can get quite busy there so don't expect the place to be to be spotless but it's such a convenient place the meet up and grab some food can't fault it.

Great spoons upstairs Great spot

Really bad spoons. Staff are not professional or welcoming. Avoid

Group of 6. The only child's meal was completely forgotten and after 'reminding' staff, still took 25 minutes by which point everyone else had finished. It was the most pathetic excuse for a pizza I've ever seen. Rubbish.

Can get quite crowded and sometimes bar service can be slower than normal for a weatherspoons but nice enough pub ate food there what we had was quite good.have used this pub several times on visiting Carmarthen

Decent size pub, loads of downstairs and upstairs seating and a terrace. Can be hard to find a table on a busy Saturday evening. Find there are always tables piled high with glasses and plates, and usually nearly always a spillage on the floor that hasn't been cleared up. Food is typical pub grub, which is enjoyable. Reasonably priced. Can be a nightmare to be served at the bar when it's busy, so usually order through the app, normally about a 10 minute wait for the drinks to turn up.

Had a lovely meal at wetherspoons carmarthen came in after attending a Christmas event food was hot and well presented everyone in our party was happy

We had a traditional breakfast here at 9.30am on Sunday 17th November and the service was second to none. A young girl ran the whole restaurant on her own and she was extremely competent, polite and efficient. Even the coffee machine was filled and working x Breakfast was good too 👍 Lovely to have a positive experience

On arrival staff were friendly. We placed our order and sat down to our table. After waiting 40 minutes we asked why the food was taking so long, we were told that we had been told when ordering food had an hour delay - we were not informed of this when placing our orders. Had we been we would have probably gone elsewhere. When the first two meals arrived the plates were extremely hot but the food cold. My nan had a steak and kidney pudding with mash and mushy peas, the pie was piping hot but the mash and peas were stone cold. We complained about the food temperature but the staff member didn't seem to care. On the burger my auntie had the chips were cold and the burger barely warm, again they didn't care. Twenty minutes after their food arrived the rest of the table got their order (four of us) we had four burgers. The burgers were just about warm and most of the chips cold. After complaining the chips were cold on three of our four meals they got the kitchen to do a small bowl of chips for us which were warm and done in about five minutes, which was great and the only slightly redeeming thing about the whole visit. My partner's meal was incorrect and missing components from the burger. They called the kitchen to send up the missing pieces from the burger including bacon which was cold, he went back to complain that they hadn't fixed his order and just given him cold bacon to add to his burger. They told him "that's just how it is". After making several complaints about the food and issues with almost every order all we got was a small bowl of chips, no apologies, no ownership of the mistakes, no reduction on the bill. We were so angry to have paid full price for several cold meals, had we not waited an hour to receive the food and were starving we wouldn't have eaten it but I doubt we'll ever be returning after today's service. I appreciate there are bad days and things go wrong, we could have handled the cold food if the customer service had been decent but to have poor food and poor service and in some instances rude staff it's just not acceptable. Very disappointed

Whilst the drinks are well priced the staff are simply the rudest I have ever encountered. the app ordering if they have enough staff works but clearly doesn't here

What a great Spoons which I recommend highly.

It’s a Wetherspoons! Food arrived in 10 minutes or so but drinks ordered with it came 40 mins later, long after we finished it! 2 visits to bar in the meantime got a ‘it’s coming soon’ followed by apology when they eventually arrived which was unacceptable. Come on Wetherspoons, get enough staff to cope with demand!

Will never again step foot into this place again ! The food was absolutely disgusting! I think a toddler could have cooked better to be honest !

Good food and drinks for a good price, worth a visit

Food and drinks are okay but it is always untidy and dirty here. The upstairs always looks like it has been ransacked and the toilets are unclean.

My wife and I always call at the pub on our occasional visits from Swansea and can't believe some of the awful reviews. Our observations are always extremely positive. On a Tuesday lunchtime in October, we couldn't help but comment how spotlessly clean and tidy everything was. Nothing was left on tables very long, condiments containers were cleaned and tidily lined up on the shelf and toilets were superbly spick and span. Food and drinks were served promptly and always spot on and hot. We regularly visit most Wetherspoons in South Wales and we would rate Yr Hen Dderwen the cleanest and most welcoming of them all, and this if from someone who's friends refer to as Mr. angry!

Really good sized pub which looked as though it had a terrace as well as a beer garden but not sure. The service was really quick and the food was hot and well prepared. There's the normal great spoons menu with something for everyone. The best carpark is St Peters just up the street.

We didn't eat but service was fantastic. Would visit again

Fantastic food serviced quickly

Lack of bar staff leaves you queuing and after ordering food and paying told that there's a 45 min delay as your drinks were presented! Cancelled my food and drinks and asked for a refund. Lack of staff is always an issue at the bar

I’ve just had the most surreal experience: I’ve been asked to leave Wetherspoons for being rude to the staff! The bar was empty and the two female staff were talking together at the far end of the bar so I tried to call their attention in the normal way, waving and looking their direction, this didn’t work so I politely called out “Yohoo ladies, excuse me” apparently this is rude and the manager, John Beaney upheld the complaint and I was ejected. I will be taking this matter further; Mr Beaney, you have a dreadful attitude, I will be making a formal complaint.

Good food, good prices. Friendly and quick service. Lots of seating and good central location.

We love a Wetherspoons, but this one was the worst. Massively understaffed... Tables full of plates where the customers had left but the staff hadn't cleared the tables due to them having to serve other tables. We waited 30 minutes for our drinks to be delivered when we ordered off the app. No fault to the staff - they were lovely but so over worked.

Staff are friendly and helpful and the food is great

Food good Staff competent and helpful

We'd been told not to stop in Carmarthen and took that as a challenge. We stopped in Carmarthen. Challenge accepted. We'd been told that Yr Hen Dderwen was worth avoiding. We went to Yr Hen Dderwen. It was worth avoiding. Yr Hen Dderwen or 'The Old Oak' is named after Carmarthen's Hen Dderwen, or Old Oak. The Priory Oak stood in Carmarthen for over 300 years, which ironically was the last time some pf the tables in the pub were cleaned. After 'enjoying' a coffee in the place, we came to realise that it might not be a bad idea to replace the pub an new Old Oak. The staff were going through the motions, the pub was tired, drab and we were deeply unimpressed by our visit.

Cheap beer but not enough staff. Tables were left cluttered with discarded plates and cutlery for ages. Not a pleasant experience

Full english and chips and a pint for £1.20. What's not to love?

Not the best Wetherspoon that I have visited. The member of staff that served us was, very slow and made way too many mistakes with the order; not only ours but the customers infront of us also. Pouring wrong drinks giving wrong change etc. On top of the fact that we had to order one drink at a time because she couldn't remember more than one at a time and even then we would we had to repeat the orders a few times.

Popped in for a quick drink while exploring Carmarthen yesterday sat upstairs on rooftop terrace . Food looked and smelled so good ordered a wrap and chips with a pint of carling for about £6 50 on the app. Quick efficient service, food was hot and delicious. Enjoyed so much went back today for a cuppa, under £3 for 2 cups which were refillable. Can't fault anything!!

For a Wetherspoons it is good. The prices are good and the food is nice. It is in a good location just by the castle. There are a few paid car parks not far away.

Not a good experience. The food was bad. The chicken could have been used to repair the sole of your shoes. It was very busy but still no excuse. I have been to loads of Wetherspoons and this has definitely been the worst buying a long way.

Shocking. Waited over an hour.when eventually came if was cold. Absolute shambles.customers leaving. We did after getting our money back.waitress in tears she was so stressed so short staffed.manager was nice enough.did apologise.always use wetherspoons but will give this one a miss.

It's the same as all the rest if u want cheap bear and plastic atmosphere

Usual good service, food was good quality for a reasonable price. Portion size was smaller than usual. Beer was great!! Friendly staff. Chilled atmosphere although a party later in the evening were seriously noisy😁

Had money spent on the building so very nice inside. Food came and was cold though

Don't get a breakfast from here, bacon was rock hard, egg was like rubber and cold, beans were cold, hash brown relatively warm, presentation on the plate was awful aswell seemed to have justbeen chucked on the plate, I know it's just a breakfast but least try and make it a little appealing to the eye. Would not recommend at all

Waited nearly an hour for food. Overcharged, which was rectified. Adult meals came 25 minutes before child meal. Jacket potatoes were okay but chips were rock hard. The apples that should come with child meal never turned up! Grubby interior.

Put me in hospital for two days with gastroenteritis. Been warned about Weatherspoons. Should have listened. Avoid at all costs

Waited an hour for food to come and they brought the wrong order. I wouldn’t care so much but I was out with someone with special needs and diabetes. Just not acceptable. The bar/waiting staff are great just rushed off their feet. I advise the staff to just leave and get a job that actually pays you well and is less stressful. You clearly aren’t treated well or have else you wouldn’t be so short staffed.

Amazing place, great service, I even met my soon to be wife there!

The manager happily accommodated us with our guide dog even though it was evening rush hour on a Saturday i ordered the chicken shwarma it is was quite delicious. Others went for salad and gave similar 👍

Ordered nachos , when they arrived i thought these are probably the worst I've ever had. Avoid!!!!!!!

Waited over an hour for food, cancelled as they hadn't started cooking the order. Understaffed, in the hour we were there lots of the tables still had the empty plates from when we arrived

There is a good selection of Welsh beers which keeps us coming back to the pub. The staff are efficient and helpful. Angharad was a gem and looked after us well.

I think this must take the award of, worst Wetherspoons in Britain.The food is awful the service at the bar is a joke.The tables are littered with empty plates and glasses, it's so bad that regular boozer Scott has taken it upon himself to clear the tables.

Nice little Witherspoon's in Carmarthen town, lovely breakfast give it a go, nice staff, disabled toilets were spotless

A busy Saturday as usual, and as usual, not enough staff to serve. Waited over an hour for food, finally left with a refund pending 3-5 working days for the food that we never received. Plates stacked up on tables by all customers just to find a seat as the staff have no time to clear them (although I'm sure when they go to the tables delivering drinks, they could take a few plates back with them). Many people left the bar after waiting over 15 minutes to be served at the bar for just drinks. For a busy pub, they may need to re look at staffing and the way they operate

In all fairness I had a refund for the food but seriously the chef needs replacing. Meal 1 orders beans came without. Meal 2 order peas, came with beans and had a grey hair on plate. Meal 3 ordered medium rare sirloin steak and steak came cremated. Meal 4 ordered rare sirloin steak and steak came cremated and was horrible chewy burnt - looks like the chef does one type of steak burnt and over done. Meal 5 probably the best meal of the 5 but again over done steak. Oh and I waited 20 minutes to buy 2 cokes at the bar! Very disappointed as we were watching a show across the road and didn't have time to get more food.

As always great value food and drink. Great rooftop veranda.

Fish was delicious but sadly the hardened microwaved peas and cold chips didn’t do it for me. If you want fish and chips go to a chippy. Bad choice, should’ve known better 😟

We had been looking for hours for a place to eat, so eventually decided on a Wetherspoons, not expecting anything great. My expectations were wrong, as it was friendlier than a typical pub, and had the standard cheap Wetherspoons prices. The food provided, whilst not particularly fast, was surprisingly good, surpassed all expectations. The Mixed Grill was amazing, cooked authentically on a griddle, and the meat was high quality, not dry or tough. Would recommend for anyone visiting Carmarthen, as Drinks were also cheaper than any Modern Pub, so a great place to go no matter what you go for.

Nice pub. Staff like to talk instead of serving some times. But are always friendly

Do not use the gambling machines. What a con

Had breakfast and it was of good quality and represented very good value. The place was quiet and relaxing with the exception of loud mouth members of staff discussing at the bar while serving, having a shag. I appreciate no children were present, but listening to two of the LGB+ community staff members discussing personal sexual preferences is totally unwarranted.

Credit where credits due, I had wings and gourmet steak last night, absolutely the best meal I've had in a spoons. Well done guys, spot on 5*'s

Served promptly and good food. Thanks to the staff

Food was luke warm and 2 items wasn't on the plate

Called at Yr Hen Dderwen (The Old Oak Tree)for breakfast for four mornings. The decor is very nice upstairs. Ground floor has plenty of seating. The whole pub was clean and tidy. Has toilet upstairs and ground floor. Recommended if you are in Carmarthen.

Small bright spot on a scruffy main street.

Steak came out raw when asked for it to be rare and curry came out freezing with re dipped chips and Nan dripping in garlic, will not be returning

Friendly staff make for a nice meal not expensive,refills for tea and coffe not for beer unfortunately

Newly renovated with roof terrace dinning

Great beer garden upstairs, but be prepared to wait a loooooooooong time for your drinks (whether you're ordering at the bar or on the app).

Usual spoons cheap and cheerful 😊

Visited with my mother, ordered and paid on app - they brought out the drinks that were part of a meal deal THEN informed us they had run out of our food - we didn’t fancy anything else so was told I could get a refund, which I asked for and they said was processed - found out the next day they had charged us for the drinks.. emailed them, was told they would refund the drinks - STILL WAITING FOR THE DRINKS REFUND😡

I love a Spoons, but since the refurbish this one has suffered from poor staffing. Certainly not all, but the attitude that use to be there from the staff was to help and be of service, now it’s couldn’t give a dam type feel. I haven’t tried the food of late but usually Spoons are a very good pub food . Bar staff need reminding it’s not about them and their mates but the customer.

Great staff and no hanging about