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3.3

Based on 1.168 opinions finded in 2 websites

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Nº 589 in 696 in Mendip

CUSTOMERS TALK ABOUT DISHES WITH..popcornchickencooked

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Absolutely the worst KFC experience ever. I returned it and gave it back to them to just have a look at what they had produced. I couldn't even be bothered to ask for a refund...lesson learnt, won't ever return...

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Louis . 2024-11-21

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On a freezing cold evening, the food was lukewarm and the place itself cold and uninviting. I was told that the heating wasn't on because there was a problem with it. Overall the shop was nice and clean.

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adelaide araujo . 2024-11-21

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Taking the piss chicken was tiny paid more for large and the meal was tiny

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Archie Cleaves . 2024-11-11

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Amazing food as always!!! Definitely beats mc Donalds😂

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Korey Fouracre . 2024-10-11

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Probaby the best KFC i have ever had

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MD BOURHAN UDDIN SIKDER . 2024-10-10

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No vegan options in 2024, amazing!!!

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Glen Riggs . 2024-09-29

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Worst experience from kfc glastonbury. I have ordered but the food didnt came even after 1 hour. I contact them they were behaving very bad and worst behaviour from the staff who picked the call on 28 09 24. 6.27 pm. There is no cancellation of food also. Shame on you

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AMJO KURIAKOSE . 2024-09-28

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The food we ordered was very salty , was unsuitable to eat. Wastage of money .

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Ajith Thomas . 2024-09-12

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KFC has CHANGED. I haven't been for a while. I was disappointed with the food, the service : the atmosphere. What happened????

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H N S . 2024-09-02

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No air con and KIOSK not working

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Aktug Sendur . 2024-08-06

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Went hear to collect £70 worth of food was greeted by Emily who was rude. I stated I was wanting to use blue light and was told scanner was not in use. I then asked for a manager for the deductions to be made manually whou was rude and stated that he would not do this as he did not have the authority? (Ment to be a manager ) Waited for like 20 min for food to be served. Overall experience my opinion ludicrous!!!!

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christopher roots . 2024-08-04

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I love KFC but the customer servoce was really poor. Wasn't good and really was off putting. Food was good as always.

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Mark Smith . 2024-08-03

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Edible but very poor service cold chips no sauce just generally awful

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James Griffin . 2024-07-27

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I don't know how this KFC gets it so wrong. Always over cooked and dried up chicken. Must be the worst kfc I've visited.

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James . 2024-07-25

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My husband went to get our food this evening, very disappointed chips cold and I think they left over from lunch. You advertise Pepsi but only have the paper cups. Chicken very dry, not impressed at all

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Elizabeth Crow . 2024-07-22

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My wife and I were driving from Bristol to Devon yesterday, and decided to purchase food from this location. We haven't eaten KFC in a long time, and fancied a change from usual fast food. We were served by a very pleasant and helpful young lady, who was assisted by an equally helpful young man. They assisted us with our order and prepared our selection whilst we waited. The food was fresh, hot and delicious. We consumed the order outside, in the sun, within the seating area. The premises were spotless. Many thanks for going over and above our expectations.

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Michael . 2024-07-18

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I bought spicy wings, I was told ready in 5 minutes. 15 minutes later they arrived and not so hot like you would expect. I now have diarrhea. Don't buy their filthy food.

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Jimney fumo . 2024-07-17

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Don't know what they are putting on the chips but they are very salty and pepperie not nice at all

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Lyn White . 2024-07-10

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Not worth your money, everything tasted Ike cardboard

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Marina Storrødvann . 2024-07-09

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Lovely little branch of KFC. We enjoy stopping there every time we visit Bristol. I'd enjoy it being a little cleaner, but still it's peaceful and the food delicious.

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Sophia Gaki . 2024-06-24

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Previously this KFC had problems, last 2 times it’s been perfect. Seems to be new management. Food ready within 5 minutes, everything present (nothing missing) and food cooked and made perfectly. Really enjoyed the meals - great to see a positive change for this KFC

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mitchell smith . 2024-06-09

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It’s a great place for friends and family

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Susmita Biswas . 2024-06-02

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Awful place, second visit in the last month and never again, staff are useless. Usually visit the KFC in Dunball and have had no problems.

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Toby Brown . 2024-05-31

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Chicken very well cooked was told there was available kurshum aero drink then was told machine not working and couldn't get refund so had to have gravy which was disgusting staff not very helpful and didn't understand .Will never go back to KFC at Glastonbury oh and it was not that clear

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melinda daly . 2024-05-31

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The food was really good but the toilet was really bad and smelled horrible

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Grandelf Wonderbra . 2024-05-30

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Best concern deserves no stars what so ever start with the food you get a bucket of ice very little liquid whatever it was which I believe was supposed to be chicken was so hard you had great difficulty in eating it the chips were stone cold unfortunately I was with two other people otherwise I would have made a great first but I did go to the toilet absolutely disgusting dreadful the bin was overflowing with paper had not been cleaned in anyway in a week I lifted the toilet seats brown stains liquid brown stains absolutely disgusting one of the worst circumstances I've ever seen and this is where they sell food it ought to be shut in immediately please please stay away

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rodney parker . 2024-05-27

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Quick and efficient service from the drive through with a plesent young lady serving. Food okay, could be put together a bit better as the burgers and wraps look a bit slap happy and fall apart when you are eating them. However, they are hot and tasty. Bit on the pricey end of the market but that is due to price inflation within the food industries (which is a shame) used this drive through a few times while passing trough from Dorset to weston super mare. Very handy. Parking, toilets indoor seating and drive through available

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Melly Kennedy . 2024-05-27

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Fast service to prepare the food. Saw the smiles in the staff faces.

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steven yau . 2024-05-14

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Awful, won't be back. Nothing is like it looks like on their pictures. 1.99 for a handful of chips & 3 pieces of chicken in a pot with sauce. Should have gone across the road to tescos for a meal deal , at least you see what you get b4 you pay and a drink is included. Staff were OK, doing what they are trained to do.

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Neerod Snikta . 2024-05-11

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Food sometimes good, other times dry, chips are pure seasoning can choke on them. Bridgwater dunball KFC same so guessing it's a company thing

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Wayne . 2024-04-30

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Brilliant.. such a shame. It used to be brilliant. But seems have gone down hill . Cold chicken.chips have shrunk. Will think twice about going there again.

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Nicholas Williams . 2024-04-24

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Good service, delicious food, standard staff behavior, and a clean and tidy seating area.😀

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Andy Mike . 2024-04-20

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My KFC Experience: A Tasty Treat I recently had the pleasure of dining at KFC, and I must say, it was a delightful experience from start to finish. The moment I walked in, I was impressed by the cleanliness of the restaurant—it was spotless. The staff were incredibly friendly and attentive, making me feel welcome right away. What stood out to me the most was how efficiently they handled a customer complaint I witnessed; they addressed it promptly and with a smile, ensuring the customer left satisfied. Now, onto the food—the main event! I opted for the Party Bucket, which was a feast in itself. It came loaded with original chicken, mini fillets, hot wings, gravy, beans, and fries—a true treat for the taste buds! The variety ensured there was something for everyone at the table. I also tried the zinger burger meal, which was packed with flavor and had just the right amount of kick. And let's not forget the large popcorn chicken; those bite-sized pieces of crispy goodness were addictive! Overall, my experience at KFC was top-notch. Great service, impeccable cleanliness, and delicious food—it's everything you could ask for in a fast-food restaurant. I'll definitely be returning for more finger-lickin' goodness!

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muz al . 2024-04-20

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Cooked great and tasted better! Well worth a call in for a drink and chicken

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Melody Curious . 2024-04-10

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Cleanest kfc I have ever seen, food service was quick and efficient. I wish mire kfcs were like this one!

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adi paul . 2024-04-01

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Absolutely dead at lunchtime. The toilets were dirty. The staff were vague and unhelpful. Our order was wrong, which we didn't realise until we were on the road. Usually, a KFC, wherever you go, is consistent, but this one was well below their usual standard. You might want to do an inspection on your franchise KFC.

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Adam Raw . 2024-04-01

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Wrong order given, poor customer service

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Katie Ferns . 2024-04-01

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Great parking, so clean and food was hot and fast

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Kate Wright . 2024-03-22

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Great service. Great food. Would love to come back again. 🙂

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Farzana Munni . 2024-03-11

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So I just ordered a meal, they got it wrong and told me there's nothing they can do! Lol may I add it cost 17.99 😅 this is the worst customer service I've ever had in my life I will never return DO NOT GO TO THIS KFC

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leaf dog . 2024-03-11

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21.22pm CLOSED??? Website states 22.00pm ??? Saturday night ???? Your loss !!!! Domino's gain

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Sandra Crocker . 2024-02-24

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The best KFC in my region. I absolutely love these guys !! They are like family. I drive a lot just to eat there.

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Dagoberto Lazzari . 2024-02-20

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I mean, the food was absolutely shocking. So overcooked, cold, thrown together. Basically inedible. No wonder it’s got the title of worst kfc in the UK - proper rank.

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Famous Wolf Design Co . 2024-02-19

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Waited 15 minute for a simple Barbecue wrap. When I got it the chicken was over cooked and stuff. It was disgusting. I asked for a refund. While waiting other people were taking food back that was incorrect or cold. Only 1 member of staff seem to have any idea what was going on. An experience I never want to repeat. Get it sorted KFC

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Chris Launn . 2024-02-18

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My chicken was not undercooked.I spent 30min in the toilet,never again

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Marcin Zarzycki . 2024-01-19

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Great management & staff, guys always a pleasure to deal with. Highly recommended

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Danny Barras . 2023-12-31

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Great food amazing prices friendly staff

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Charley Oldham The f1 guy . 2023-12-18

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Absolutely awful. Ordered a collection of a boneless banquet box and was there to pick it up before it was ready so expected it to be fresh - nope! The box which should contain three mini fillets, contained one CUT IN HALF and then half of another one so really only one and a half mini fillets! The gravy was exceptionally watery and everything was cold. The chips were burnt but still freezing, and the popcorn chicken had obviously been sitting out so long it had gone soggy. The only saving grace was the pepper mayo on the mini fillet burger which was surprisingly still warm(ish). Definitely a KFC to avoid if possible.

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Cate Norris . 2023-12-07

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Alway seem to have to wait for staff to get off there mobile phone before getting service today was 6mins wait even to be greeted with a hello. They really need to sort customer service out or just simply ban mobile phones at the work place.

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s k . 2023-11-20

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Very slow drive through waiting 30 min…

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The One . 2023-11-15

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The food wasn’t very warm and my husband is still suffering from our experience on Saturday, would like to know what temp controls you have in place let alone waiting time on food cooked,

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Rachel Cundill . 2023-11-14

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Absolutely disgusting, 40 minute wait for something that resembled dog food🤢 appalling customer service don’t waste your money or your time because they literally don’t give a toss.

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Sarah Merry . 2023-11-04

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40 minutes wait food cold, manager was extremely rude when we tried to talk to him, just laughed at my wife and walked off. Avoid this shambolic restaurant

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Ian Merry . 2023-11-04

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Tish a female employee should be given a promotion.She us everything kfc needs,Polite & Kind and extra Helpfull. Patrick-lee my 8 year old none verbal Autistic boy lights up when he sees Tish. Promotion For Tish for the help she gives to Children.

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Jesse Lee . 2023-10-31

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Everything expected from KFC, no problems.

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Fletch Martin . 2023-10-25

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One of the best we have had, clean and tidy too. Food was nice and fresh and service was great too, nice friendly staff.

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Tracy Mann . 2023-10-23

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worst KFC in the country so slow rude I think there was more hair in my burger than chicken 🐔

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Marc Donovan . 2023-10-14

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One of the worst KFCs I've ever had the misfortune to visit. From the staff member who served me being totally disinterested in being there, to the hash brown that had obviously been sitting around for hours and was like cardboard, to the overcooked chicken that was like rubber. Wasn't any point complaining as the staff didn't care. What's worse is you can't have a drink that isn't full of dangerous aspartame, they don't even do orange juice or hit chocolate as a choice. It's a shame as KFC used to be a good experience generally, I guess that's what happens when big corporations take over.

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Rob Drinkwater . 2023-10-03

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To start they had no original chicken or soft drinks available. Then when I get home to eat I find that I have revieved half a portion of chips and the worlds smallest wings. Incredibly disappointing.

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Benjamin Millner . 2023-09-23

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I stopped going to KFC years ago as the food wasn't cooked and cold . Not a lot has changed the cips were hot but not cooked. Chicken was ok.Dissapointing .

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Sue Hamlyn . 2023-09-14

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Each time I’ve gone they’ve ran out of chicken

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Alfie . 2023-09-14

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Chips cold chicken fillet cold went back and response wasn't great saying it can't be but was no apology just a joke there

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darren hall . 2023-09-11

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From one extreme to another... hot wings that look suspiciously under cooked to tenders that were so over done they were anything but... ordered sides weren't available.... and then no dips in the boneless banquet... got to feel for the very young team that seemed out of their depth with no support

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Andrew . 2023-09-03

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Terrible place, always got the order wrong and super slow service at the counter

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yanti kiung . 2023-08-29

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Has to be the worst KFC I have ever had .Tasteless, dry and cold .No coating on some of it ..Burnt hot wings.Staff were so miserable and the place was filthy. Puddles of drink on floor, dirty tables .Don't waste your time and money going here

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LISA NASH . 2023-08-29

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Rude staff members, unclean environment. Food tasted like it was reheated under someone’s armpit, after it had been recycled twice. Do not recommend.

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Shaun Smith . 2023-08-29

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Food cold, staff with attitude problems and a can't be bothered body language, staff eating customers food as it comes out from the back

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Stuart McIvor . 2023-08-28

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AVOID !!! This place is absolutely disgusting all the staff are outside smoking besides the overflowing dustbins . I don’t know where to start with the hygiene? Every surface is covered in some form of grease. KFC can do better than this.

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Jason Cockram . 2023-08-28

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Ordered ahead online to try and save time but when I got there about four staff were loitering outside the door by the drive through, with a bin pulled into the drive through lane; one of them saw me and barked that the drive through was closed. Not sure why that would even be a thing, but okay. As a result it was very busy and crowded by the counter as most fast food restaurants these days only have one or two tills so can't deal with this many people. The entire facade of the building is glass so it was unpleasantly muggy inside, with the music too loud. Staff announced order numbers very quietly and took forever to put orders together. When I checked my bags the sides weren't there; I went up to the counter intending to mention it but heard a staff member telling someone else that they were out of most them. Decided to cut my losses and go home rather than spend more energy trying to sort it, only to find the limited time teriyaki burger that was the only reason I went had no teriyaki sauce on it at all. All the food was lukewarm and they had just thrown in random bits of chicken in lieu of the sides. Drinks weren't cold, they didn't even have any ice in them. This branch is an absolute shambles; I cannot recommend it to anyone.

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Chris Le Cras . 2023-08-28

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Ordered a zinger stacker meal and got a standard zinger instead. Bloody 8.99

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ryan pilmore . 2023-08-28

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The chicken was exceptionally greasy and wasn't very crispy. The server was a lovely person though!

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Karl Mitchell . 2023-08-24

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Poor customer service even when empty and no drive through customers! Chips always cold chicken rarely has a proper crispy coating but is mushy or really "really" dry

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Eekybod Mogwai . 2023-08-20

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Drive through hygiene absolutely disgraceful watched various staff handle our food one had just came from outside the back smoking as we see on way through didn’t wash and started handle one of the wraps the sweet Chili chicken dips were so dry even though they had just squeezed a load of sauce on them the chips were so small one bloke scratched his beard whilst doing the food none had covered beards and when handed some Chili chicken dips they gave you nothing to eat them with as they said they didn’t have anything I mean this place has been well under standards for a long long time I gave all our food back and went to Mc Donalds instead my advice unless your drink stay well clear

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mrsodama e . 2023-08-15

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What a dive, massive wait and staff were shocking...... Never going there again 😷

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David Crossman . 2023-08-14

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Food was cold and no cutlery to eat the rice then got offered beans instead of rice obviously still no cutlery to eat the beans.

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Robert Spiller . 2023-08-13

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Had food from here before and nit had this problem with my stomach. I have eaten god knows how many kfc in my life and never have I had I found myself feeling so bad like i have the past few days. I bought food form them and it was cold and been there a while. After eating it caused me bad stomach pain that felt like burning. Then it passed and I felt off. Then I have had diarrhoea for the past 2 days. The food wasn't digestible and made me impacted. This is a problem never experienced before with kfc and tbh it normally does the opposite to me than constipation me. The food was not good and I would advice people to stay clear of this place and do not go here unless you want a bad upset stomach. This is My anniversary trip with my boyfriend and I have been trying to deal with stomach cramps, constipation and feeling off until It passed. I am sorry for the gross TMI but i think people need to know the details off what this food has done to me this weekend. Never has kfc done this to me other than this one

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Karl Ogden . 2023-08-13

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Disgusting. Food had been sat there for a long time as was over cooked, hard and greasy. Watch the man throw food into a bag without a word of acknowledgement. Whilst waiting I couldn’t take my eyes off the disgustingly dirty warmers where the chicken was stored and the flies busily trying to get in. Worst KFC ever

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Ben Worton . 2023-08-11

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Great place to buy chicken in the area. 🐔

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Nick Westlake . 2023-08-10

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I found this restaurant not very clean, there was 2 men not in uniform helping their selves to drinks, when we eventually got our food, a corn on the cob missing and a dip, also rubbish overflowing out of in restaurant and toilets were filthy

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Donna Janes . 2023-08-03

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Ordered a couple of things including a zinger burger, fries and a boneless bucket. I managed this after watching and listening to 2 staff arguing behind the counter. The girl asks her manager, what should she do next. He replies with "whatever ". Her black trousers were see-through too so when she bent over you could see her underwear...This went on for 5mins before they even realised I was waiting to be served... No gravy at all, chips were cold by the time I arrived home (5min drive)...boneless bucket was full of rock-hard covered chicken, obviously been there a while but the zinger was fine....not a great interaction

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Pat Broughton . 2023-07-31

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It appears there is a lack of staff who have not had any form of customer training or experience and / or enthuisam. I have witnessed the staff not dealing with complaints and / or becoming confrontational about the complaint! It feels as though you should feel you are lucky to be served and that you are an inconvenience. The whole place, in general, lacks management oversight and procedure. The place is often dirty with overflowing bins.

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john collings . 2023-07-25

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waited at till behind someone else both of us totally ignored wanted to pay cash we ordered on screens using card when finally got food person serving was good not best kfc I've had

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Kev meg . 2023-07-22

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Arrived at 9.45pm and closed, on the website says open until 10pm 🙄

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Sally Cave . 2023-07-21

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If you like KFC and feel like being messed about by a group of smug rude children this is definitely the place to go. Horrible service, smug attitudes pathetic service. Oh! And don’t make any special requests, they deliberately mess up your order.

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Francis McGrath . 2023-07-05

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👌 service with a smile and hot 🥵

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Lee G . 2023-06-22

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Waited over half an hour food, and when it came the order was wrong! Shocking service, staff was just rude and laughed about everything. Friends waited the amount of time, order was wrong as well. Went back to see how much longer it would take and was rude to them.

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Chelcie Hole . 2023-06-15

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Really bad service disappointed

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Ferhat Yasarsoy . 2023-06-09

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Went last Monday, service was abhorrent, lady behind the toll couldn’t care less and was brutally rude. Th food was disgusting, one of the hot wings was the size of a breast piece and was made up of the hardened slimy white stuff that was in the rest of the chicken. KFC has gone down the pan, no wonder they now charge so much, trying to make the same amount of money as they did before they ruined their customer base. Don’t waste your money.

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Steve Watts . 2023-06-09

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Not the best KFC, tend to have a mixed service. Sometimes very good, other times slow service with cold or overcooked food. Make sure you check your order before you leave as often something missing.

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Samantha Hale . 2023-06-06

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Asked for party bucket sent chips and popcorn chicken. Rang them up asked if they could send the rest and they ended up putting phone on us

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Cathy Cox . 2023-06-03

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Possibly the worst KFC in the South West due to the lack of standards of the employees working there. Don't risk the drive-through, as there will be a mistake 50% of the time. No leadership skills or proper management is visible on site.

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Stuart Burrows . 2023-05-30

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The mini fillets were not great and chips are cold

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simon rowswell . 2023-05-27

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Dirty, slow service, toilets are vile

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Jenny Cole . 2023-05-15

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I really think a manager is needed food was appalling, waiting time horrendous, health & safety ignored as witnessed accident by staff member, due to him rushing around. Tables not cleaned , very unkempt premises

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Ms Mabel . 2023-04-16

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Good food, and amazing for such a tiny area.

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JumpingPedro . 2023-04-15

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It's a kfc so you know exactly what you're going to be getting. That said, service was quick, staff are friendly and the order was correct (although they didn't have any gravy available when I went.)

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L L . 2023-04-15

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El servicio KFC drive-thru puede ser mejorado, es muy dificil acceder alli. Por esto no esta utilizado por muchas personas

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constantin roman . 2023-04-14

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Slow poor service and inept staff who didn't know what they were doing !! The order was wrong .... no gravy and double the amount of cold chicken. Cold limp chips which was jammed in carry bag. All of this could of been avoided had you at least had functional staff... Pathetic........

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Kevin Snell . 2023-04-14

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Food is very hot and miss here, sometimes amazing and most of the time something is missing from the order Always have to park up and wait for service. Card machine breaks for fun

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Bryan Rhodes . 2023-04-10

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Shocking. Only cash on drive-through. So I had to go in. Staff uninterested. Food, although boneless strips looked like road kill, for a KFC rated against others. Taste was passable.

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Peter Bessell . 2023-04-07

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