McDonald's in Mendip

My husband did an order arrived with a missing burger, incorrect items and all stone cold. After calling advised to take it up with the delivery company! However McDonald’s packed it…the missing and incorrect items should come down to them! Won’t be ordering again! I appreciate your busy but very poor customer service.

As McD goes it's ok. It causes a lot of litter in the area which makes me very sad, but that's a customer issue. The staff are friendly.

The Frome McDonald's is one of the worst. Orders are wrong, takes forever to come, food is cold and staff don't appear to care. Hardly ever have milkshakes or muc-flurries. Don't waste your time go elsewhere.

Waited 30 minutes for breakfast that arrived barely warm. Feel sorry for staff who were apologetic but obviously overwhelmed due to being understaffed

Had a server by the name ben on the drive through till (31/10 around 9am) and he was very upbeat. Really nice to hear in the morning! Did compliment at the time. Keep it up Ben!! Food was great also!

Slowest maccies in western europe

Drive Thru. Long queue out onto main road. Limited cold drink menu although app states otherwise! I asked the reason and the staff member was unable to provide an answer. Luckily for him another staff member appeared by chance and he asked her the reason. She replied rather grumpy that it was because the machine had not been cleaned and there were some broken pieces. No apology from either staff member. The food was warm, just. Terrible visit all round. First & last time of visiting.

I don't know why I keep coming back here, the food is ALWAYS cold, every time. Save your money go elsewhere, they serve hotter food in the local Iceland.

If they sorted out the issue with the McDonald's app I wouldn't have any issues visiting here!!!!!! It doesn't like to recognise that you have arrived when you order via the app, so you loose out on your free coffees as it's all done via the app now. Sort out the problem...................please

Poor service , so slow and staff unresponsive and poor cooperation. Food looked thrown together , although it did taste OK.

The burgers were cold as usual and the ice cream machine was probably permanently broken

Staff need to be trained more (management including) I walked out left wife to sort out the problem (she remains calm)

Walked in for take away. Took well over 30,minutes to get my food after ordering on the screen. That was after complaining! Food was then shabby! Uber or just eat Drivers seem priority there. Drive through on previous occasions has pretty much always got my order wrong. Worst McD I’ve been to.

Today we made the mistake of visiting Frome McDonald's for breakfast! Firstly, no pancakes available, no wraps available, other items on the menu blanked off and unavailable.....why?? The order we were actually able to place and pay for was at 10.17am and despite not being busy either in the 'restaurant' or the drive through it took 28 minutes to actually receive our food and others were seemingly having a similar wait for their orders. For the entire 28 minutes I watched food just sat ready and going cold that could've been sent out to customers while staff did very little. One customer came in and ordered nothing more than a coke and stood waiting for it for 8 minutes, again while staff did very little. When our food was finally ready to collect I asked the person who brought it to me why it had taken 28 minutes to which she replied 'I'm busy' and walked away. I did say to her 'actually you're not' but she simply carried on walking away. GREAT CUSTOMER SERVICE........NOT!! Appalling service and clearly no care or consideration given. Let's be honest, the food is rarely even warm let alone hot, the bread is always stale, the Big Mac should surely just be called Mac nowadays as it seems to shrink in size every year, they serve lunch from 11am but whichever branch you visit the ice creams and milkshakes are never available, the fries are always cold.....the list goes on.

Received wrong food. Definitely not chicken.

Its hit or miss. Honestly my main gripe is that 9/10 times there are no mclurrys on. And you know its a simple case of the machine just needing to be cleaned 🤷‍♀️

Just the worst McDonalds we have experienced. Without fail, we have encountered an issue with ordering through the McDonalds app, through Uber eats and through on site ordering. Every time has taken way longer than any "fast food" restaurant should and there is usually an incorrect item or things missing. When(if) food arrives, it is cold or room temp at best. Trying to report issues to any customer service feels like speaking to a brick wall, where a loose brick falls and hits you on the head every so often.

Not the best food but chicken wraps are nice. And if you ask for no salt on your chips they make you fresh hot crispy chips

It's a Macdonald what can I say !

Went for breakfast, quick and friendly service

I asked for the burger bun to be extra toasted but this was too much for this giant multinational corporation 🤷‍♂️

All Great, perfect order all hot and fresh, even got an un necessary apologie for very short wait. A+

Happy staff. A little too chatty behind the counter when waiting for the order.

I went for a pre-lunchtime rush burger and fries and it was gorgeous. Thank you McDonald's 👍

Slow, no table service things, no napkins.

Burgers have lost their taste, but Mc Muffins seems to taste the same

Literally just been told by the shift manager Nickola that they can not, can not, do me a bun with just cheese and quarter onion in it. Absolutely impossible! I didn't know its really difficult for the staff to put their hand into one pot, instead of the pot next to it! Had driven 25 minutes so we could eat there. Left with nothing. No McDonald's ever has been unable to preform this very simple bun with just cheese and quarter onion in it. Beggars belief, I've been having them since I worked in McDonald's 30 years ago. Would not recommend.

Appalling service, lack of availability. Quality of food was fine. First time in McDonald's since 1991 and now I remember why.

Based on last visit, lowering my review from a four to a one. Went to drive thru and our food was warm, but terribly packed. The BigMac didn't have any cheese at all and the little boy at the window looked like I had ruined his day of playing Fortnite and Minecraft by making him turn up at McDonald's to earn money. Really bad vibe, awful example of McDonald's. I hope they change the manager here soon as possible.

McDonald's Frome excellent service under pressure with equipment not working but did well bit disappointed with the double big MC though

Took the drive through option. Paid and then asked to wait at least 10 mins for my food in a bay. Got home to find I was a drink missing.😒

Orders food most of it came but never put sauces on 😡😡 chips are cold

Drive through lad taking orders was absolutely lovely and really cheerful His name is Joe and he made my day Thank you Joe 😌

I love mc Donald's lovely place, staff are a bit miserable

If you like Macdonald's it does what it should well here

The best McDonald’s we have ever been in! Very clean. Very friendly. The warmest porridge I have ever had! The crispiest hash browns! Amazing. Shame we’re only visiting in the area else we would be back.

Quite busy so little longer to wait for food to be served

Busy, but just what my son wanted for his birthday. Carpark a bit small, we parked over the road and walked

Very clean place, friendly staff.

Good fast service , just what you would expect from a fast food restaurant

A place tthats makes rubbish for kids to distibute around the countryside.

Food was slopped together Chips were cooked in old oil Drinks half filled

Great wraps, great burgers, kids very much enjoyed themselves

Very busy. Car Parking rubbish. Had to park in sainsbury's next door. Toilets ok. Not a mcdonalds I use just did the job after a day out to longleat.

this spot is really good if you like undercooked food that feels like rubber. i dont think ive ever had an enjoyable meal from this mcdonalds. all other mcdonalds are really nice, its just this one that seems to hire peoples afflicted with DS.

Very busy and slow with food no apologies

I know its a bank holiday, i know its busy but I've been sat here now for 35 minutes waiting for my food after going through the drive through. My advice get more staff in . Poor representation of a fast food restaurant !!!

Waited over an hour to receive burgers/wraps then ten minutes later the fries arrived and still ten more minutes to receive drinks. Shocking service and no staff seemed to care.

The best fries and best chicken big Mac I've had, actually made well, Frome will now be my go

Strawberry milkshakes are back at last!!!

Waited 40 mins after going through drive-thru, extremely busy! Went in to find out what was going on, to find out our order had been given to someone else. Adam the restaurant manager was extremely helpful and so apologetic. Stood in a massive down pour to re- take our order, and it was delivered to us ASAP with some extra treats and a full refund! Couldn't praise him enough, an ASSET to the team! Handled with pure professionalism.

Quite a good clean place, food good, atmosphere good, very halpfull

Nice McDonald's outlet. Staff very Helpful. Probably the cleanest McDonald's I have ever been in. 10/10

Went to this McDonalds for breakfast. Ordered through drive through. Ordered a Mcmuffin meal and was asked what sauce I wanted and I am weird and like both so asked for Tomato and Brown. I was told I can only have one of them. I then wanted to order an extra sausage patty for my dog. I was told they don't do that either. Both requests have never been an issue at any other McDonalds I have visited. The guy on the drive through window couldn't have cared less about what the customer wants, I can only imagine he couldnt be bothered to process the changes. Disappointing! (Service was 10am 23/4)

McDonalds is usually pretty rubbish when it comes to customer service and order accuracy. It was a pleasant surprise visiting this particular restaurant for the first time! Staff were friendly and they got my order right first time (including modifications). I would recommend!

One of the best Maccies in the south west

My order was very tepid when it arrived. It was just after the lunch rush. The milkshake was good. I didn't have time to wait for a repeat order. I was disappointed as this branch has improved since its refurbishment . The staff are lovely.

Clean restaurant. Efficient service

Hygiene and safety obviously not important to this branch Not a single hairnet in use on the floor ,staff chewing gum face piercing on several both managers working the floor no ties shirts untucked all the food piled high getting squashed staff wondering complete lack of focus.

Great little place although gets very busy very quickly

Great all round, very clean and speedy service but McDonald's have 1 of the slipperyist floors every and that's across the bored not just 1.Maybe on the next revamp a grippy tile

Yet again no milk shakes very disappointed Macdonalds going down hill iny books

Went on a Friday evening so was busy, food arrived quickly but my latte had to go back as it wasn’t full to the top or even what I ordered!.

Wanted to praise McDonald’s Frome on its help with disabled customers. We have a severely autistic son, who was unable to come into the building. Jessica, one of the managers was amazing and the food was brought out to the car park. Jessica was amazing, please can she be rewarded. Thank you 😊

Small and some unfriendly stuff some lovely

First visit in a long time, nothing has changed very slow, rude staff and cold food

Got served by a lad wearing a Hoodrich hoody 2 days in a row. Must be the new Mac uniform twerton style. Food comes out wrong most of the time in this place or your burger is missing ingredients where they've ran out or forgot it! Disgusting standard's.

I only come here out of convenience. I'm not really a fan of the chain, and I have only used the drive-through service. The food is as you would expect. The coffee is actually alright. The staff have always provided excellent service. They are friendly and helpful. I have been here twice, and on both occasions, the milkshake hasn't been working on either occasion.

Standard mcdonalds. One staff member did have a lot of coughing whilst there, chips slightly undercooked but generally fine

Still the same as any other mcdonald. Always hot though unlike Trowbridge and midlands

So the lady that handed me my food tried to tell me I was wrong about what I ordered and that a Breakfast wrap meal was £9+ because of sugar tax on a drink untill I showed her the receipt she stormed off got the rest of my order and slammed the window closed

Food warm hot chocolate great so ok can could do better

It pains me to have to say anything negative about my beloved McDonald’s but unfortunately their mathematics skills are poor and have ended up having a direct impact on my burgers. I wanted a double burger but only got a single, to me that doesn’t seem right and I only got a C grade in gcse maths. Perhaps some basic training in added and subtracting burgers would be useful for the staff. The burgers were delicious as always though.

Standard McDonalds, nothing of note!

Well, what you can say... McDonald's is McDonald's. Either you are lucky and get decent and warm food, or you get cold fries and a burger that looks like it went through a lot lol

Super slow service, no longer fast food

Great place to have something to eat very friendly staff highly recommend

Missing items from drive through order

Food correctly served Staff friendly

Often a long wait at the drive-thru, if eating in you can watch several delivery drivers go with food and come back for more while you continue to wait, likely you'll still end up with only warm (or worse) food. Convenient if you can get in but prepare to be disappointed in the food

It's a mcds. The ice cream machine was working tho.

Starving hungry, so Maccy D's was just the place. Mighty Macmuffin and a large cappuccino sorted me out.

All Mc Donalds suffer the same problem these days of being over subscribed. Getting your food is a pain. But what food! Tastes awesome and is brilliant value for money. And the coffee is as good or better than any coffee chain you can mention. Mc Donalds we love you!

Ordered at the table using the app, very easy to use and nice not to have to que. Food delivered within 10 minutes, it was all hot and well cooked.

Really nice friendly McDonald's. Pleasant staff and hot fresh food.

Food was fine, what for me ruined the whole thing and wanted me to give such a low score Is the jumped up little man of a manager who was awful to a member of the team. Whether or not she did anything wrong is a moot point, the way that man shouted at her is beyond disgusting. How there is any staff when they are treated like this is beyond belief. Will not be going back.

Food was good .... But not happy that there wasn't thick shakes on a very hot day !!! Food wasn't as good as last time and the wait was definitely not worth the end product 👎

Not bad xx I do like a maccy d xx

Usually good, only got half my order, and by the time they sorted it, the 1st half was getting cold.

Worst McDonald's ever, food took over 15 mins and was wrong when finally came

Food and service is fine but this McDonald’s has such a stressful parking arrangement when it gets busy!! Some of it overlaps with the drive thru so good luck getting out of your space when that’s busy!

The backroom boy crunched the car with his shopping trolley as my wife returned from buying the shakes. He said Sorry but wouldn't show his face. Reckless! Don't take your car anywhere near this place.

They sold out of halloween kiddies plushies! Books are not adequate replacements!! Otherwise quite good.

Waiting for over a hour food got money back in the end

Did an online order for collection, I'm glad I did as when I arrived the place was heaving. But give the staff their due, they were quick to get though the orders, my order was correct and the food was hot. It's Maccy D's, we all know what to expect. Staff were constantly clearing tables and tidying up. They even offered to clear my rubbish once I had finished.

New philly cheese steak was mixed burgers were warm but everything else was cold just ruined the burger

Yet again for the umpteenth time our food was incorrect / missing when delivered. I understand it gets busy but when this is a regular occurrence I think management need to be looking into sorting out the problem staff.

Shockingly bad. No one can take an order and get it right. Food was cold and was thrown together. Avoid this place, its disgusting

It’s hard for me to get excited about Mc Donald’s. But my kids love it as a treat and the Frome one is fine. Sensible parking and local.

Typical McDonalds, service was quick and restaurant was clean