McDonald's in Mendip

Poor service, we just take 30 min for a ice cream.

Had to abandon and went to the kebab house long queues.

I went thru the drive thru and the young lady (Olivia) who took my money was absolutely lovely..... She had a lovely smile and was a pleasure to see.... The young lady at the next window was also lovely, I try to make people laugh as much as possible and she definitely found my humour funny..... Absolutely amazing service and then it was let down by the food that looked like it was made by someone who was blindfolded.... How hard is it to make a double big Mac??? Didn't realise it was make your own food day....

We stopped here, really just to use the EV chargers nice there is a McDonald's here.

Don't use right hand lane on drive through doesn't seem to be manned like left lane. You wait while cars go through on left road.

Its the first time they got the order right and food tasted great weldone mc donalds

There was a lovely chap called Hudson who was very friendly and very efficient. Hudson was very polite and made the whole experience 100000x better than normal. Hudson is a star and is the goat.

Good food hot chips and not too much salt on them nice staff

You really have to check your order before leaving. I’ve had the wrong item or no food item (even though it was paid for) once I got home. Food can be lukewarm when taking it home. Frustrating.

Told to park up in a car park with no spaces. When i said where he just said anywhere whats free. So i parked across 3 of bays They were reserving for their delivery lorry by the looks of it.

It took 25 minutes to get our food. It was barely warm. They are more concerned with drive-through orders. This was clear by the speed they were sending them out.

This McD's never fails to disappoint. This is fast food done slowly and badly. Yet a again, they managed to get my order wrong, I say yet again, because they always manage to get something wrong. Wrong meal, Only luke warm and soooo slow.

The worst FAST food McDonalds I've been to. Often, I have to wait ages. I ordered a Happy Meal and an apple pie at the drive-through. Had to pull up in a bay to wait for the apple pie. Waited almost 15 minutes!! Had to ask for another Happy Meal as the one I had got cold, waiting!

Went through the drive thru waited twenty minutes for our order.They came out and only gave us half our order very disorganised.

We went to the drive thru and ordered our food.We were asked to park up and our order would come out.Waited over twenty minutes for us to only get half of our order.Very disorganised.

Dropped in for a McFlurry but again none available. My secret pleasure when I'm driving, nuisance when you do a detour especially and they haven't any available.

Cool environment with a delicious delicacy

We went to this restaurant on a journey back from Cornwall as needed fast food along our journey. Ordered on the touch screen then waited half an hour for our food while watching chaos in the serving area. Without being disrespectful it looked like a Bunch of kids messing around standing around not doing much while food backed. Up There were people watching with us making comments and we even spoke to another family who couldn’t believe the mess. After 30 mins we approached a lad saying we’ve been waiting 30 mins for our order no 28 … he looked at the board and said “oh yeah ”. Then went off and very slowly put together our order. We finally received it to find one of the burgers were missing which he gave us … still no apologies then we took a seat and ate Our food. Our special order was stone cold and the other burgers were not that much better only the chips were hot. I spend near on £30 on food which was cold and not very nice and was delayed on our journey. I don’t normally take time to complain however on this occasion I felt is necessary and feel management need to take action

Visited today and staff very helpful. Outside areas looked clean and tidy. Bins not overflowing and another tick on the McD database. Enjoyed my McPlant as ever.

Why is this McDonalds even open waist of space. Orders always mixed up, long wait for fast foot, place is so dirty and disgusting, never got ice creams nor milkshakes. This disgusting place from hell must go!!!!!!!!!

Slowest branch you will ever order from. But other then that it's OK

Service was poor, food was not hot only barely warm, could have done with a good clean and tables wiped, waited 15 minutes for food after ordering and the young girl was not very polite when bringing the food out, gave the impression she was not happy

Ok for a coffee. But I wouldn't eat there food

Took my 3 boys here to eat plus my husband at about 5pm 2 hours after eating my youngest son started getting tummy cramps then he starts being sick then he had diarrhoea and is still being sick now at 12am then my oldest son starts being sick after and my middle son they all had the same big mac meals large all had strawberry milk shakes me and my husband have been fine but we didn't have big macs I'm thinking it's got to be the food my boys was all fine before we went in to mcdonalds and now at 12 am I have all 3 still being sick and the have the diarrhoea

Everytime I have stopped at this mcdonald's and not just this anytime after 9 in the evening they are never doing milkshakes,unbelievable

Disabled toilet was filthy and covered with flies. Ladies toilet very cramped. Fries were overcooked. Glad it isn't my local.

Bins were overflowing, rubbish on the floor. Tables are dirty, flies everywhere. Doesn’t look like there’s enough staff. Floor in the kitchen where visible from the counter is filthy!! Tables stayed like this the whole time we were waiting but the kitchen did get swept eventually.

I really don’t know how you guys manage it, just got back to tuck into my chicken selects…..

Everything was piping hot, sensational 🙌

Food and staff are both well turned out, but don’t go at peak times, as it’s chaos and they can’t seem to handle the increased workload. Have tried a couple of times and just gave up after waiting 20 mins

Breakfast post-Glasto - hit the spot

Food was actually hot! Staff were polite, if not exactly smiley. About all you can expect from a McD.

Why do they show food on the TV that looks nice nothing like it in reality run by kids.chicken and bacon burger like eating rubber.my mates never got chips in their meals luckily a one of visit after many years.

Very slow service if you actually go into the place

This mcDis getting better overall

We dropped in for breakfast whilst staying in the area. One of the better McDonald's we have been in, very clean and quick service.

The manager was really clueless. We asked about Vegan options and she had no clue what was vegan even with the tags on the menu. Worst Mc Donald's we've ever visited 🙈

Didn’t put cheese bites in our order and also didn’t put any of the garnish on the quarter pounder just cheese ….. don’t waste your money

This McDonald's has somehow managed to mess up every single order I have placed here over the last six months or so. This runs the range from incorrect customisation on burgers, to missing or completely incorrect items. The staff just seem to amble about with a completely disinterested look the entire time, so it's no wonder the service is so shoddy. If you have to eat here (and I'd advise against it)... CHECK YOUR ORDER

Been here many times but I don't know why. No milkshakes ever!!!! No ice creams!!! When we speak with the manager she advised its broken. It's been broken for over 2 years. I'd say around 20 percent chance of getting one. Also, went for a breakfast wrap to be told they weren't available. The worst McDonald's buy unfortunately the only one in my area and my daughter loves them. Oh well. Maybe they will read the review and get the milkshake machine fixed once and for all. Moan over Paul Hallam

Standard maccies food. The iced coffee wasn't very cold tho. Toilets were clean.

Tbh the food wasn't bad but we could have booked a restaurant drove there sat down ordered and paid the bill by the time we got through the drive through . They need a significant change in system as there was a backlog through to the main road which isn't great .

All in all one of the better outlets we have visited…they were very busy however the food came quickly and was fresh and hot. Clean toilets. Reasonable size parking spaces and full disability access throughout and disabled parking spaces too. Also E charging for cars too.

Blimey, hottest McDonald's I've ever had., almost burnt my mouth. Has something changed there as service was totally different to that we've had there before! Massive improvement.

Went here today. Freezing cold inside. Had to wait 14 mins for food while all the drive through and delivery orders were being dealt with. Lukewarm food. Getting a little tired of using this MacDonalds. Went here again today 14th May, thought we'd give it another try, why bother. We got in at 10.50 to wait for main meals after sitting down for 10 mins I asked when the burger etc.. menu would be up. A member of staff said at 11, so after waiting another 2 mins I was then told it will be up in 2 or 3 more mins. On this statement we walked out. So definitely never again in this McDonald's

No salt on my chips and i asked for extra ketchup and they gave me NONE

Patates frites missing back to base, guted

Service only got three stars because of the excellent service from the drive thru window otherwise one star at best! Food was mediocre at best NO Milkshake which sarcastically means NO McFlurry (it’s the same machine) Ironically I chose to drive to Street (11 miles) as it normally better than either of the Bridgwater restaurants If only they could try a little harder

Haven't managed to have a thick shack this year. Every time I go in they are either cleaning the machine even they say they only clean it on a Monday and I gave been on a different day of the week. Now they say it is broken but it has been out if action fir over a week and this isn't the first time.

I decided to eat in on this occasion, I would normally collect via the drive through, however after receiving several luke warm meals using the drive thorugh service, so I opted to eat in, hoping the meal would be hot. WRONG, the food was luke warm, scabby soft chips, awful, I was going to report it, but it was busy and being on a time restraint I didn't. I decided to bin the food and go. So much for the improved, hotter food TV ad.

Mcdonalds food as to be expected. But the toilets are filthy, the mens and disabled. Really gross.

Food was fine, service was fine but all the shouting in the kitchen was very off putting. Couldn't tell whether it was in jest or was people arguing. Unprofessional.

Waited 20 minutes for a simple order and by the time we got our order it was barely warm. Was disappointing, thought it was meant to be fast food. Some of the staff looked like they were not with it.

Over one hour wait for "fast" food to be prepared, missing items , cold and sloppy. Management really needs to get the grip on this place, also ordered big mac and got chicken big mac? Seriously no word for this place anymore.

The wait is ridiculous wrong orders. Cold food. Have tries here 3 times and ech time the same.

Sadly, they had sold out of the Biscoff Frappe, but the fresh salt covered chips made up for it.

Burgers not fresh chips cold ice cream melted

Forgot how disgusting a McDonalds was.

All I did was drive past, I didn't go in.

Ordered 2 sets of pancakes and 1 breakfast wrap. Waited 18 minutes from ordering until food was ready. Paper cutlery is worse than useless.

The quality of the fries was good nut the burgers were cold and chewed, nuggets were overcooked. Staff looked like they were on auto pilot.

Has to be one of the cleanest and fully stocked stores we as a family of 4 have attended.

Not only was my burger cold - again I also wasn't given my full order. Every time I go to Mc Donald's there is some form of mistake.

McDonald's: You know what you're getting! Excellent fast food dining. Cheap prices. Moreish!

Chips were just warm, but super efficient hot replacement provided when requested.

Forever getting orders wrong even though whats on the receipt is correct, the wrong food goes in the bag.

Really bad as mcdees go! Plenty of better offerings few as bad, the greasy side of the box is actually the lid, that’s because the outside of the bun was absolutely saturated where some little pothead with a degree in agriculture or some other vague and useless education has learned it’s not worth a patch of cabbages in the real world and is now stuck working in one of the worlds least healthy eateries and is abusing people’s food with the back of a greasy spatula out of spite, and you know if this is your level then life has delivered you to where you really need to be, with all the other clowns!

Good burger Shame the thick shake machine was down... Coffee was bloody awful as always in these places...

I went on a lesbian couple blind date that got filmed for downs for love. My sever was Owen and he was great!👍🏾 very polite and would recommend his services. My date’s wheelchair wouldn’t particularly fit through the door which wasn’t ideal for me due to this this the date had to leave and I’m still sadly single but is shay and Owen available

Hate the cheese. Never having anything with cheese again. Normally love cheese but this bright yellow stuff doesn't taste like cheese.

Unreal? Waited ages for meal, when it turned up it was wrong and as it turned out they gave ours to some one else! Kids were upset. Staff were kids who didn't care 1 bit! Terrible !! Rude

Parking can be a bit tricky but good place to pop in for a coffee on way home.

It's mcdonalds the food is exactly what you expect The staff are wonderful its clean but as expected at a certain point in the day and it is everyday there will be a group of youths but have had no issues.

It was very busy, packed but the service was still 👍.

Don't usually frequent McDonalds but my wife and 3 children had a great meal here. We were visiting Clark's Village and the food outlets there too expensive so this was a great alternative. All the staff were very polite and friendly and when little George (he's only 4 years old) spilt his drink the lady cleaned it up without question and just said that these things happen. Wasn't angry at all and made us feel comfortable. The prices seem to have gone up a little since my last visit but still represent great value. The wait for the food also seemed less than I've experienced in other McDonald outlets. I would say this is a very well managed restaurant with an excellent team.

Who is in charge of this?!? What a joke, literally was parked up in the drive through with no other car in front and waited 5 minutes for somebody to speak to me. Eventually we were spoken to and then we were told to find somewhere to park up and wait for our order. 23 minutes later……….. someone came over with our food and did not even offer an apology. ( by the way we only ordered a Big Mac meal!!) Who ever is in charge of this show is a complete muppet with no idea on organising or customer care. Will never return to this outlet ever again!!

It was a macdonalds just like any other. Everytime I eat at a macdonalds I'm reminded why I don't eat at macdonalds and with the push for touch screens and less and less human interaction I'll be going there even less. Ok for a focal point to meet up and grab a coffee but thats it really.

Bob offered absolutely lovely service. He was super friendly. We're on holiday and he told us to visit the Wookey hole caves. We went later that day and It was amazing. Thank you so much Bob for your amazing service.

I’m absolutely appalled at the food here I bought a bbq wrap and I found a rather large chunk of lettuce. Pictures below. This is so bad even as a cheap fast food chain. This order had no care whatsoever put into it. Disgusting

Quick and cooked well. One of the better ones.

I came here in a dire time of need at my lowest…. Life was cold hard and dark and I was miserable. I saw the golden arch and decided to take a chance.. to turn over a new leaf. I entered this establishment cold hearted and distraught and left a new man.. the staff were angelic… sent from the heavens… the food was unlike anything I had tasted… each bite an explosion of flavour and joy. I truly felt happy. Thank you. I will come back here again. I love you.

I find the hygiene at the street restaurant most troubling, a short time ago the water was shut off, but this restaurant remained open even though the staff had to used sainsbury across the road as there toilets were not functioning, I also over heard staff complaining they couldn’t wash there hands correctly, sadly I believe there is bullying amongst staff, so I not be returning to this restaurant.

Service was fine, food taste passable. My complaint is the drink. My banana milk shake taste like coffee, there is a clear lack of quality assurance here. It seems that someone placed coffee grounds in this cup or reused it. What a waste of money.

Ordered 2 Big Mac Meals with coke and Quarter Pounder Cheese Burger with Sprite at 545pm. Got served promptly and was asked to wait for food as quite busy - no problem, food came out 10 minutes later, chips were scorching and burgers were stone cold. Took them back in and spoke to a young lad behind the counter and asked for hot ones, he threw my cold ones to one side then he put 2 Big Macs in a new bag, chucked it with other customer orders and walked away to serve another customer. After he had served that customer I asked what was happening with my order, there was a lady beside me who had to go back in for half of her £50 order as it had not been put in the bag - his reply a huff and a rolling of his eyes!! Seriously mate if you don’t like your job, quit, you don’t need to give the customers attitude because there order was messed up especially when I was polite to you and didn’t blame you for the mess up!! Then the manager asks what’s going on with the bag (the one with the hot burgers in), I explain, she rolls her eyes at me and says ‘You can’t have Quarterpounder yet as there’s none cooked!’ - No problem I can wait for a hot one but can I have fresh chips based on the fact they are gonna be cold now?? Again she says yes. 5 mins later I get my order - hot chips on my cold burgers (wish I’d checked in store not when I got back to the car). How did I know they were the original burgers?? Because I ripped the burger in half on each coke one and put them back inside the bun!! Absolute joke - pay day treat for me and my family after a long week at work. Customer service from staff member and MANAGER absolutely disgusting, attitudes are shocking. Poor lady with half the missing order was still sat waiting and they are STILL taking ordered despite people queuing round the car park waiting for food.

Over the last few months, everytine we go in there is never any milkshakes or ice cream. When I questioned it on Saturday I was told the machine overheats and needs replacing. Conr on McDonald's this has been happening for months - sort it. Also since you've been doing deliveries, the customer service has gone downhill. Endlessly waiting longer. Diners instore seem to come last. Improvement needed.

My son didn't even have his chicken nuggets in his meal and the food is always cold ask to cook it again because it was cold come back cold with half the food not there I'm disgusted with the service and how the food is cooked and the fact you order it and your meal isn't even there worst place ever it's not upto standards who wants no food and it cold to

Not much to say really, its a McDonald's, service was quick, food nice. The only complaint was that it was a bit chilly inside.

I get take aways, the service is usually quick and efficient. I love the mcplant burgers.

Staff friendly and work hard. Generally too small for demand so crowded. Car park is also too small and badly laid out, and the EV charger is oriented so you have to go round the car park to get to it, at busy times that means you get tangled up in the drive through queue and the "deliver to your car" service means the chargers are probably ICEd anyway. Definitely not recommended for charging

I really enjoyed my chicken big mac

Service was quite quick and the location was clean.

First time at street McDonalds pleasant staff ,tables cleaned immediately after being vacated, very clean immpressed

I have far too many Loyalty points (20000) to say I don't like it. But still feel automation has changed the atmosphere and service experience. I want more than just cheap and chearful. Staff are hidden. Grabbing the attention of them is impossible. Do we really want this?

Easy parking, easy to order on the App then delivered to the table. Especially useful if you are on your own and places are busy.

Great food friendly staff great prices

They have no milkshakes. What is wrong with McDonalds and milkshakes these days? It's practically not worth going to them anymore. There's never any explanation or apology. They must be phasing it out off the menu.

An average Maccies all things considered. Walked in and ordered the order itself seemed to take a while, with staff rushing to satisfy drive through orders first it felt like. The order itself was placed around 2:00 on a Tuesday so it wasn’t overly busy all things considered. Would probably still go again but maybe do drive through for that quicker service I guess, it wasn’t just me but a bunch of us waiting 15+ minutes which for McDonald’s is relatively slow

It's McDonald's what more can you say

I ordered for delivery in the app I was given a 45-60 minute wait. I could have walked there and back faster. I check the tracker 3 times and the ETA kept getting extended. The final time I checked the app my order had just been cancelled by McDonald’s. Awful service, the company cares nothing about customers they just want to take the money. Nothing offered as a good will gesture for just cancelling my order without notifying me after I had waited 1.5h

No ice cream available and forgot half of our order