Subway in Mendip

absolutely useless takes ages to come

Food was mediocre at best. Really poor quality meat.

Took so long to get it it was being ridiculous

Delivery time kept getting changed, ordered at 2:30 was due 3:05. Then changed to 3:20 and then changed again at 3:20 to 3:50.

It still shows 'Thanks for you order'.....I have not yet received my order

I have put the wrong address it is 33 Westhill Gardens, Radstock BA3 3SH

Said it's been delivered but it hasn't.

I expect to wait about half an hour or 40 minutes after placing my order as I’m not that far and I knew traffic was low but it took over an hour from the time of placing it. The only think I can say thank you for was the cookies instead of the muffin

Good food (as usual!) but forgot the salad

Food was ment to be warm was just soggy and cold and ice cream was water

Very late I can understand that you have to make the food and that takes time let alone the drive isn’t actually that far but 2 hours wait for two meals is ridiculous

Awful, over an hour and a half from ordering to delivery, delivery was 45 minutes later than originally stated. No apology or explanation for the delay. Terrible customer services.

Dipping sauce missing for churro

Really good food! On time. Thanks :)

Nearly 2 hours late and the drink bottles were put on top of the salad box so it was all squished !!

11 times rang the store. No answer once

food come cold and over an hour late

we ordered 3 sandwiches and a muffin. muffin didn’t come, one sandwich had wrong ingredients inside and another wasn’t toasted. all sandwiches were soggy and was 15 mins late

I ordered at 1530hrs waited for hours and no show (despite the app saying it was delivered) so I left - I then get a call at 1800hrs saying he's at the place of which I've left. Did not receive my order nor do I want it anymore - may I get a refund.

Delicious food, I rang the restaurant to ask where my order was and I spoke to the most lovely man on the phone

App saying it’s delivered but I have yet to receive my order

The best Subway around. We come here for food instead of a Subway just down the road from us, as the quality of food and the customer service is just SO much better here. Even when ordering a delivery - Toasted food is still nice and hot, it all tastes so fresh... They should add an option on Just Eat to add a tip!!

Food was stone cold - missing item!!! Delivery slot got pushed back by half an hour

Didn’t even turn up and said that I’d received it !!!!! Lost £40 !!!

Foods always lush, never really had any issues.

my order turned up an hour and a half later than their estimate and upon opening it turned out to be completely the wrong order. when I phoned them to sort the issue they just hang up on me, very unprofessional. the only plus I guess is that they send you a random sandwich after they steal your money. should by allowed to put no stars as one is to good for them. AOVID LIKE THE PLAGUE

I had a problem with the delivery: ordered 14:50. Estimated was 15:30. Requested an update via just-eat from the place. New estimate was 16:05. I called them at 16:30 and was told "the delivery guy left 3 mins ago, should be with you in 18 mins". Food arrived 17:10. Had an apology from the delivery driver. I don't mind about the delay. I don't blame the staff for the delay. But at least be honest with the estimate.

Was late and cold. The food was actually very good once warmed.

totally wrong order and delivered late. no one answering the phone.

Food is great but the woman staff is horrific. They tried to give me an allergic reaction by putting olives in my food even tho I SPECIFIED no olives. They spoke in their own language and giggled at customers and refused my free side from my points, made funny faces at customers too. DISGUSTING BEHAVIOUR GET THEM FIRED!!!!

very rude and didn’t care at all. they were getting annoyed at the simplest things. get rid of them. the cheek of the lady when i asked for salt and vinegar crisps she just chucked them on the desk at me.

delivery was over an hour late food was cold!

not only was our food late, but the sub that was not toasted, the bread was stale. on one of the meal deals the cookie was different to what was ordered. Plus the 3 extra cookies we ordered were all wrong. Very disappointed.

Was really nice what I did have although was missing the cookie and drink from the meal deal plus the extra cookies I got additional. Not sure if driver just forgot to give me the bag or something…Everything else was really nice though.

found a mushroom in my sandwich and i’m allergic to mushroom

Didn’t get what I ordered in my foot long and was late

How can I enjoy my food when it’s not even here??

I ordered 14:10, and it arrived late at 16:00, it seemed like there was a bag missing as I ordered 3 subs one of which was a meal deal and I didn’t receive the drink or the cookie, which I’m quite annoyed over as I payed roughly £17 for the meal deal and didn’t get it all, when I could have just gotten a regular sub and it would have saved me £6. Very unfortunate.

2 hours late. Girl at the restaurant wasn’t even looking at the right order so was delaying it even more, food was cold on delivery and then had the nerve to say they wasn’t going to give a refund as driver was stuck in ‘heavy traffic’ I checked… not a single road of traffic, pathetic lies and excuses. Never order here

It was about 2 hours late. Lady on phone was looking at wrong order the whole time. I recommend never ordering from this subway. Shambles

Delivered on time and everything was in order. Tasty food. Thanks.

It hasn’t come yet said it’s delivered enjoy your food

i am absolutely disgusted with the service spent £40 for it only to arrive 2 hours later to then be stone cold 😡

food was left outside and no one rang the door to let us know!!

the bread was toasted and it was cold when it go here

I ordered at 3:50pm and was told for 4:15-40 minute wait and then i was told it was delayed. Until 4:40 - 5:00 and even then it still didn’t arrive I texted a notification to the retailer and said 5:10 and then finally at 5:15 it arrived. It was stone cold and I didn’t even receive a apology when delivered just a here and then walks off. Considered i ordered just so I can have a quick bite to eat whilst getting ready for a important meeting and I couldn’t even have that because I had to leave ad

was lovely, gutted my brie was missed out if my sandwich 🥪

There were multiple items missing from each salad box, chicken was stone cold. Contacted the store multiple times to find out where our order was and just kept being told it was on the way for over and our! Shocking service

Part of my order was not available and a substitute was provided, however, I was not advised or given the option not to accept the replacement item. Total lack of communication and now not confident we will receive what we order in future.

Went in 40 mins from close but for some reason the food was rushed through and taken out the oven half way through the allotted time, leaving food not that warm and not toasted!

Food was Luke warm at best & 30 mins late. Had to call restaurant to chase.

Was left outside. Had no voicemail to say it was left outside

My sub was clearly smacked together. Bit disappointing. But it’s cheaper to order in store than it is on Just Eat or Uber eats so

Food didn't arrive, nobody answered the phone. Want my money back, absolute joke of a store

Waited 2 hours for a cold subway on stale bread.

Chased delivery when it was ten minutes late. Was told it would be a total of 20 minutes late.

Awful experience. Will never return.

Delivery driver had the most appalling attitude. Calling me to tell me to hurry up as he was waiting outside when he was no where to be seen. Then arguing with me about my address and telling me it was my fault he could not find the house. The house name is clearly shown outside the house. Then I had to stand out in the rain waiting for him, to then be told when he arrived it was my fault still that he could not find my house. Previous delivery drivers have found the house no problem and been be

Still waiting for it to arrive

Terrible customer service! I was not pleased.

Over 90 minutes to get 2 sandwiches delivered is ridiculous

Late and cold. Food taste nice

The order arrived nearly an hour late and was stone cold. We had to microwave it which made the meat very chewy and the bread a dry stale like texture. We couldn't really eat it

Sorry but it took and hour n and half to get here and i just think that’s mad. Delivery driver was really nice though :)

My food still hasnt came i want all my money back its a joke

Ordered at 2:40pm for my kids treat dinner and still hasn’t arrived at 4:40pm.. no one answering the phones.. absolutely shocking…

Food was cold. No sauce. Wrong cookie. Over an hour late

It’s not been delivered yet and it’s 2 hours after I ordered it

Delivery time was 12:30 - 1pm arrived 1:30 cold

This order was 3 hours late!! I ordered this at 2.26pm and its just be delivered 5.06pm its an absolute joke and I want a refund the food is freezing cold my kids can't Evan eat it so now having to cook them food I will be taking this further if I don't get my refund!

The food was an hour late, and it took me 3 attempts to get through to the restaurant on the phone..

Ordered food at 12.30 arrived at 2.36 Food was cold

Ordered at 12, now 2pm and still hasn't come. Tried calling the restaurant but no one picked up or it didn't ring through.

Ordered at 11:45 arrived at 2:15

Ordered it at 11:20, 1:30 still not arrived. Terrible customer service

Food was absolutely freezing and they where both tosted so should have been warm

They told us it was ready to collect so we drove to the store and they then proceeded to make the subs from scratch in front of us

I still haven’t received my order and have no idea as to where it is :(

It’s an hour late now and it’s been half an hour since the app changed to “enjoy your food” and still no food has turned up I wouldn’t mind if the delivery time was set later and it stayed on on its way!

Ordered at 6:30 was meant to arrive at 6:55-7:15. Didn’t arrive until 8:10 horrendous customer service.

Nachos burnt somehow, chicken pieces dry. How does subway burn nachos? Black, charred and bitter tasting

Joe the “area manger” is absolute joke of a bloke can’t deal with customers can’t make a sandwich to save his life waste of time talking too avoid at all cost

Can’t even put on this app how late they was 3 hours late and my food wa cold

food was over two hours late, was delayed multiple times. quality of food and service was terrible

Two hours late. Missing an item. Sides arrived cold except for nachos which were burnt. The missing item arrived 4 hours after ordering...

Ordered originally said delivery between 5:10-5:30 it finally arrived at 6:35 stone cold and not even cut in the middle. Absolutely pathetic attempt hugely disappointed.

Was a little late but food was good and guy I spoke to on phone and driver were both very nice and polite

Had to call twice. Ignored my delivery note. Hash browns were burnt. Sub wasn't toasted, soggy and generally unpleasant. The cookies are good. Absolutely not worth the money. It was my first Subway. It will absolutely be my last.

Really tasty but over 2hrs late! Needless to say we were absolutely starving when it arrived which did make it harder to enjoy.

The salads looked awful, like some ones left overs, all mixed in and messy and small portion... Usually buy from Radstock subway and they are layered neatly, look appetising and you get a box full!!!! Shame on you frome... Take your standards from Radstock subway!!!

It was over an hour late which was frustrating

Apologised for being late was lovely would tip but didn’t have any spare money. Lovely delivery man

The chicken was so hard I couldn’t eat it, the sun was stone cold and crushed , tasted horrible

We live in quite a rural area so was surprised to see Subway come up as an option. Especially since it wasn’t the closest Subway to our house Food was lovely though understandably not warm given the distance

It was delivered 2 hours after said delivery time and half the order was missing… the food was cold from waiting 2 hours. Really really disappointed!!!! :(

Didn't deliver and claimed they did, and never offered refund until i got justEat to do it.

Meatballs were forgotten so requested refund on them then after being out for a couple hours found to have been left on doorstep :/ the rest of the food was okay but has been better

2 hours late to be delivered, the man on the phone said they had been extremely busy but couldn’t let his customers know that. Was said to be arriving at 13:15 didn’t arrive until 14:35 when ordered at 12:30! Was showing on the app at 13:30 that it had already been delivered when it hadn’t. Wasn’t even worth it. Absolutely disgusting.

One of the worst subways I have had

Absolutely shocking it took 2 hours to arrive on a Monday lunch time I wouldn’t call this a peak time when I rang after the first hour had gone I was informed the food was prepared so after it sat sweating for another hour you can imagine the state of it when it arrived I have never written a bad review before but this order has gotten me fuming