YO! Cheshire Oaks in Cheshire West and Chester

The quality is not there for the price, hard to get drinks, some rude staff(brown haired lady was lovley but the blonde Germanic/polish? Lady was very rude). Wouldn’t dine again.

Plenty of parking easy yo find lots of food choices

I picked up a too good to go bag last night and went early to pick my mum up son vegetable gyoza for her birthday as they’re her favourite. I was told that the kitchen was closed (7:23 on a Sunday evening) but was also told the kitchen closes 30 minutes before the closing time. I asked if there was any chance they could quickly be made and the waitress kindly went to check with the kitchen. She came back to me and said the kitchen had turned off the fryers. This was really disappointing, as I said it was my mums birthday and it would’ve been kind of them to turn on one fryer quickly (especially since they had clearly turned them off early) and make them for my mum.

Love our local Yo! restaurant, it's a but pricey but we always enjoy it, especially the kids! Staff here are great, really nice people and more than helpful.

Food excellent service good and good prices

It was really great, freshly cooked food. Delicious. Highly recommended.

Even on a busy day the staff were fantastic and very accommodating.

Had bottomless belt previously and left a great and well deserved review. I recently returned however with the new belt rules (60 mins with hot food) as I arrived I waited 20+ mins to be seated even with a booking then after being seated there was nothing left on the belt and no hot food. Words cannot describe how disappointed we were I tried asking the waiter but I did not get a response I had to ask him much later to which he said he would ask so overall I am very disappointed and will not being coming back! I suggest you do the same and try another branch!

Been here before for the bottomless belt and it was great, it was 90 minutes and it was just cold food on the belt but they have changed it for my second time to one hour and hot food included. The booking said arrive 5 minutes early so we did but we didn’t get seated until 16 minutes past our booked time, there was a decent amount of food on the belt but mostly all of the same things and there was no hot food in sight, terrible service we barely got the attention of staff and when we asked about getting some things on the belt like the desserts, hot food, California rolls etc. we was told they’d go ask the kitchen but we never saw any on the belt then we got brought 2x mochi and 2x pancake when there was 5 of us at the table and we all wanted 1 of each. Really disappointed this time because of the waiting, lack of food and hot food on the belt and the service. Probably won’t be coming again because of this

There was quite a long wait for food and not a lot of food on the conveyer other than edamame and peas! When it arrived food was good though. I miss ordering on the app as the food came so much quicker and you didn't have to call staff over. They don't have buttons to call staff anymore so you have to get someone's attention which is hard at the bar as you're not facing anyone. Staff were lovely though and very helpful and friendly!

Amazing service, staff were very polite etc helped us all out. The conveyor belt system was really cool, how it works is you can literally grab anything you want from it, whenever you want. It's pretty amazing and a unique selling point for this restaurant for sure. The food itself was alright, I had the spicy seafood ramen with the sour apple drink, along with the yo fries and the cotton cheesecake. The quality was there, the portion sizes were not. For the price they really need to up the portion sizes cause it's way too much money otherwise. On average you'll be looking at around £25-30 a head, which can get you a seat into many all you can eats. Overall not bad, would like to see the prices come down but other than that, a great restaurant👍🏾

The staff are so lovely in here and the food is 10/10.

Food is always good, order miso and no one ever checks back if you want more. That has happened multiple times. Sando was tiny and overpriced for what it is. Salt and pepper squid was very good. Toilets are horrid.

Good deal, food freshly made. Thank you to Merin who was a very attentive server.

Me and my Family of 4 had a large amount of sushi, managed to save a bunch with the bottomless belt thing they do. 180 quid saved! Staff are great and the food was lovely! Highly recommend!

I love this place! We always feel comfortable here! It's a pleasure to spend every minute here.

Server was extremely rude. We waited two hours for a promotion that was in a window to only find out it wasn’t correct and when questioned got spoken to very rudely and that it wasn’t possible. One of the worst yo sushi’s around- was a loyal customer not anymore. Extremely disappointed at the level of respect towards us. Also note to everyone bottomless belt is only on Thursday not all the time like the sign outside says

One of the better YO! Sushi chain restaurants. Decent kids menu and offers.

Great food shame you can't book tables

Elżbieta, our waitress, is not only very nice, but also a polyglot. We started in English and ended in Polish and Russian. The food is fresh, but the ramen noodles are hard to eat. Please replace it with something edible. On Thursdays, from what I understand (we were there on Friday) you can eat to your heart's content during certain hours in the afternoon for a certain fixed price.

We were made to wait 20 mins despite the restaurant only being half full and the servers were just stood around. The food was good though once we were in.

Until recently we were regulars at the Cheshire Oaks branch but since the removal of the QR code we have been consistently disappointed. The food is fine and very quickly delivered but otherwise the service is exceptionally slow. It's almost impossible to flag down staff and most of the time they look in your general direction and walk away before you can say anything. On occasion we have waited 30+ mins to find someone to pay the bill and then to be asked to pay a service fee feels quite antagonising. We ordered items that did not arrive and some that were wrong. When we checked, the bill had been incorrectly input to begin with. This will be our last visit.

I echo the sentiments of so many others: the server who served us was truly awful. What a shame - we travelled 1.5hrs to visit here and the kids’ first visit to Yo Sushi ever, so we were excited for lunch. First up, the sign at the door instructed us to wait to be seated..so we did.. Turns out this wasn’t even necessary and the staff didn’t understand the purpose or use of the sign they had put in front of the door (so we ended up moving the sign away), so we have been waiting outside for no reason whatsoever. We found the staff member who eventually came to us to be disparaging, unwelcoming and with an attitude problem. Her manner was so poor that my husband just left. She wasn’t British, perhaps Germanic European, so maybe if the cross-cultural differences and need for politeness is too much for her, she’d be better in a non-customer facing role before the branch gets too many low reviews. That being said, I think greeting customers with respect is a universal standard, so it was probably just her as a person rather than the language & culture aspect. So the kids weren’t totally starving, I bought them a quick £3.50 plate, so we could just quickly leave the scenario and the weird atmosphere. During this time, the unkind staff member tried to upsell loads of products, seemingly oblivious to her manner and oblivious to us as people. I have no doubt this was probably not their usual standard on the whole, as a lovely dark-haired member of staff could see what had happened and tried to revive the situation. She was observant and kind, but Unfortunately it was too late by this point and we were all walking out of the door, our total visit lasting about 4 minutes. Sadly won’t be buying Yo Sushi again or driving 1.5hrs out of our way for the visit, not that anyone will care.

Ordered a lid for a large Prawn Katsu Curry and received a regular size. Food arrived on time just wish it was the size I ordered.

Had a lovely meal. Always enjoy choosing something I've not had before.

Awful staff. I wanted to complain about a member of the staff called Elizabeth as she was aggressive. When I tried to talk to the Manager walked off saying “She is not”. Very disrespectful

Poor quality, expensive, highly salted food 👎🏼

Good food, but a bit expensive. Nice atmosphere and friendly staff.

The Oaks is always a hit or miss shopping experience for us, but it is always very clean and tidy too walk around.

Not sure what the recruitment process is for staff here is, but clearly, speed, service and personality isn't considered. Sat waiting to order just out drinks, and there was no sign off life, took a couple of dishes off the side and waited...again, no sign of life, not even a glimmer. Others getting served drinks. I tried to make eye contact as you do, but was as though someone had left a light on and I was looking into an empty room. Gave up and decided to leave. We paid for the 3 dishes we had, and still there was no comprehension of why we were unhappy or leaving. Not even an apology. Safe to say the hamster has well and truly fallen off its wheel. I have to fill in if we dined in, wouldn't call it dining in, not even dining. What did we get, nothing.

we have ordered food online and 3 times there is a item missing ,3rd time a whole meal missing can not get intouch with them what a joke of a outfit ,don't bother with ording with them as they never get your order but they always happy to take your money. avoid at all costs

Good food and great service from a lovely lady waitress.

Ordinary sushi and ramen, but the vibe is quite Japanese

We waited outside for about 30 minutes to be seated however assumed it was quite busy so had no issues with this initially. When we were seated the restaurant was in fact very quiet. About 20 minutes after being seated, having had a number of plates from the conveyer belt, we had to approach a member of staff to ask for water and to order from the menu. The food ordered was served quickly however the tap water didn't arrive until we had finished all of our food. We were at the restaurant for approximately 35 minutes and the service wasn't great. The staff were friendly but not very attentive.

This was our first experience at a Yo! location and despite being understaffed and extremely busy on a bank holiday, the staff were extremely kind and lovely. They really took their time and helped us make sure we were getting the best possible deals for our food! Will definitely be back!

Very busy, long wait for food, then sadly told they didn't have it. Lock broken on disabled toilet door, so couldn't use it. Think this one's off my list in future.

Never even received the order! It said for well over an hour the courier was at the restaurant and in the end we just ordered from somewhere else! The only thing I can put it down to is that the driver has taken our food! The number given is just telling me to go online! Absolute joke!

Gets very busy and a tad noisy but the food is amazing

The sushi was great, I got the YO! Rolls. However, the salt and pepper squid lacked flavor, and the Korean fried chicken was served lukewarm. On the positive side, the staff were friendly and ensured quick seating. Overall, a mixed experience

First time visiting, and found the food delicious! The staff really friendly & helpful. Would recommend a visit.

I am glad they have gone back to the old way of service, will start going back there now

Food is not good and price expensive.

Lovely meal, excellent service from Merin and cooked beautifully by the team with excellent accommodation of my dietary requirements. Enjoyed a sharing sushami platter called all salmon love set 18.50 which was super freshly made to order. We had a chicken teriyaki bowl which was sweet and delicious. Also recommend the chicken Katsu and teriyaki chicken gyozas. Thanks again Yo Sushi Cheshire Oaks and especially Merin you were superb 👌🏻❤️❤️❤️

I had the chicken teriyaki raman bowl which was delicious. Nice to see food on the conveyor again, we picked out a few dishes all of which were very nice.

Everything we ordered was delicious, service to order hot food and drinks was a little slow

Massively downhill and way more expensive that it used to be. Used to enjoy Yo Sushi 3-4 years ago but visited today and was massively disappointed. Supermarket sushi is tastier and bigger than what we had and the chicken yakisoba was worse than an instant noodle pot - dry, tasteless chicken and almost no sauce. The prices are not far off double what they used to be - remember Blue Monday? They've also taken away the table tap water and now sell bottled at £2.85 a piece. Rip off! There are much better and cheaper options in Chester and further afield for Sushi/Japanese food.

Staff are fantastic but the prices have increased hugely and everything meat based seems to be disappearing for the sake of more and more vegan options

They didn't open on time so when we tried the door to get in it was locked, the member of staff saw us so we assumed he would open the door or at least acknowledge us but he completely ignored us and walked off. We have visited this branch quite a few times but looking at other reviews it seems to have gone downhill. Went to Slim Chickens instead and had a great meal at a fraction of what we would have spent at YO.

Food was mediocre, overcooked noodles, avocados gone bad yet still were served to us and curry portion was ridiculous for the price. All the sushi looked the same, not worth coming back

Over priced lacking in taste menu choices unavailable overall comprehensively disappointing, the noodle and fried rice dishes were flavourful but extremely small

plenty of shops and variety not impressed with the amount of dogs especially them on extended leads where the owners have no control

kept changing the est time, so was 'officially' on time, but really late.

Food was great as always but i was missing my duck chips :(

Driver was friendly and smiley - makes a huge difference to the order. I hope he gets the feedback!

Some good shops and decent deals , food options are very good something for everyone, dogs welcome in most shops and they clearly show which ones. Parking is free which is rare and staff were friendly.

Slow service and food on the belt was stale but the fresh cooked food was nice and we always enjoy the experience

The food is not tasty. Very poor service and asking for tips. . They just want to do business once.

Can't really rate this location, plenty of shops and restaurants, only stopped at Costa, and they are always spot on

The food was good, anything we ordered off the menu came quickly

Went to Yo as they had some lunch offers on, but haven’t been in years due to increasing prices and quality. However for £15 lunch for 1 including drink, it wasn’t bad. I had the firecracker rice (so spicy! 🥵), California hand roll, tempura roll and chilli squid and a drink. Pleasantly surprised for the price, quality was ok. It wasn’t amazing, but wasn’t bad and would return.

Food good ,little on the small side for the price, would go again, quite tasty

Great staff, food yummy 😋 always a positive vibe!

guy who deliviered was nice & food was gd ♡

James at YO sushi Cheshire Oaks is amazing! He's always very polite and always makes our meal at YO sushi enjoyable. The service he gives is above par. Super! Thank you James.

I have to admit, I'm not the biggest fan of sushi, but whilst my family are picking from the parade of fresh dishes, I choose from the Street Food options. The app was out of use, so we had to rely on table service. Unfortunately, the staff spent more time chatting between themselves than attending to their customers, with many tables visibly frustrated with the waiting. Food quality is good, and there was no waiting to enter the restaurant on this visit.

Great food, ordering through the Internet wad a faff but found staff to help.

Be careful what you take of the conveyer belt it soon mounts up ..but the food is good and worth the money..just be aware of the price.

Food cold and one main item missing. Very expensive for very poor service

Ordered for 6pm. Started cooking at 6 it seems. Arrived at 6:50ish. All cold and a missing item. Tasted ok but was cold.

If you love Sushi, this is the place to go. Food was excellent as was the service. Great deal on Mon-Fri 3 dishes for just under £10.

We came here due to limited availability at other restaurants and the fact we had disabled members of our party who couldn't walk much further in search of other food. We were seated within 5 minutes, for a party of 6. However we were put on a 4 person table - clearly the largest table type they have. It was difficult to access the belt, and considering we were at the "back" of the restaurant the choice on there was terrible as we got last pickings. I felt so cramped. The drinks arrived promptly, but the food was very slow. It arrived in bits and pieces - with one of our party finishing their entire meal (the portion sizes are quite small) before another received any food at all! The kitchen staff serve the food so you can't ask for extra cutlery or napkins (which we needed as the table was only set for 4 people). Staff attentiveness was patchy at best. When my main meal finally arrived I had to eat with my body rotated sideways, holding the bowl to my face as there was nowhere for my arms to move (as a plus the bowls are easy to hold with one hand). The food was absolutely delicious however, which made it somewhat worth the wait. This seems like it could be fun for friends in groups of no more than 4 people. For the options at Cheshire Oaks the food is tasty enough to go for a visit.

Compared to its price, the portion was a little bit disappointing. Food itself was good.

Great fun place to eat for special night

Two to three pieces of sushi costed on average £5. Ordered yakisoba for £5 and the portion size is ridiculously small. They served it in a small saucer. Food is ridiculously overpriced for the portion and it doesn't even make up for that flavour. Might as well go to a proper japanese restaurant.

Take a look at the chicken yakitori that your staffs made for us today. I know it's a very busy day on Boxing Day but this is unacceptable and you should feel ashamed before serving it like this. Very disappointed with your standard.

Waited ages to be seated. Little attention from staff. Filthy/ broken bathrooms. A rubbish dining experience. I think they assume that everyone wants to stare at their screens and order through an app too, so staff aren't actually checking in on anyone (and the style of food usually requires more than one order to be taken). Even took the time to email in, as Yo used to be a favourite of ours, but just got a bog standard automatic response.

It is definitely on the more expensive side for an average lunch but it is also delicious. The staff are great, super helpful and friendly. Will definitely go back as a once in a while treat.

Food a bit over priced... staff were great and very helpful though.

Been twice to this place, first time I had a hair on the sushi and the staff thought it was funny and made jokes about it. Second time, done an order and my partners came but they came to tell me that they had no tuna which was my whole order. The staff said will be back in a minute to see if I wanted to reorder anything. Never came back and had to ask the chef behind the belt to shout him to come back. Poor service. As my partner had eaten some of her meal we felt compelled to stay and order something else. Will Go somewhere else the next time I visit Cheshire oaks.

Friendly staff, quick service and very good food

Not great sushi, pretty expensive

Good it, never been before however definitely will in the future.

Wrong item Avocado maki has basically no avocado in

Yo Sushi is always a quality experience. Tasty food and quick service.

I love coming here, so much so we did a sushi making class here too. Food is tasty and there are loads of options. Great vibe too.

Olny card payment no go this place

First time trying Yo sushi. I was not disappointed. Even my fussy wife found something she would enjoy. The table next to us had young children, and the chiefs made changes so they would like the food very accommodating.

Ok. Overpriced for the standard of sushi.

QR code website ordering is terrible. Does not match printed menu. Staff no help!

Ordered a bowl on the menu and they just straight up ignored the order. Avoid it unless you just want the ready made stuff.

Kept updated on delivery status by the app. Driver was very considerate and knocked rather than using doorbell. Food very tasty 😊

I ordered the noodles and fried rice from YO. The portion was less but the food was really tasty. They have these conveyers with food and you can pick anything you like from sushi to desserts.

Delicious food, needs better phone signal or WiFi to effectively order from the table, also seemed understaffed, had to wander round looking for someone to pay.

I loved the food here. Lots of variety to choose. Miso soup was great. Portion size is very less for price. It was served in a saucer. 6 piece fried Korean chicken is about £8. Meal for 3 is about £50.

Finally an meal worth the price..

Went here yesterday for a impromptu dinner with my family. We have dined yo! In the past but it's been a while. We had a 6 year old and a 8 month old and the service we received was excellent! All the chefs had smiles on their faces and nobody was waiting for anything. The waitress we had, Shannon, genuinely is a credit to the restaurant! She was all smiles, helpful at every stage, knowledgable and was wonderful with my children which made us feel right at home. Several years ago I was an MOD for a 5* hotel, and if I had still been there, I would have poached her in a heartbeat!😂 Will certainly be returning. Keep up the good work

The worst experience ever in yo sushi.. at least have some staff that are well trained and respect the customers

food was nearly 30 minutes late to collect and the salmon was grey and wasn’t even cut

It's a good yo sushi, you can book a table which is surprising for Cheshire oaks. They have changed it so the belt doesn't stop with a light now and you can just take what you want but also order from the menu if it's not on the belt.

If you like sushi, this place is yours. We love it...