Based on 284 opinions finded in 2 websites
Based on 284 opinions finded in 2 websites
Nº 415 in 462 in Hastings
Nº 87 of 90 Other cuisines in Hastings
Opinions
Really cheap drinks, fun atmosphere and easy to get served despite the place being really busy. Us girls had a great night.
Brighton1998 . 2024-10-03
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Stopped off here so my hubby could watch the footy and I made light work on the 2-4-1 offer on the cocktails. Great value for money with this offer and lots of screens to enjoy the football.
Vicky23EppingEssex . 2024-09-20
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Yet another 5" visit, this is the best pub in Hastings by a mile! It has everything for everyone. It has hundreds of sports channels showing pretty much everything you could imagine. Then 2-4-1 Cocktails and Spritz all day every day. Five amazing Cask Ales, loads of great Craft Beers including Camden Hells, Beavertown Gamma Ray and Neck Oil, Brixton Reliance and Breeding Wingman. My favourite is the Birra Moretti and a Blackberry Gin whilst watching the F1.
Peter K . 2024-09-09
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Popped in for a spot of lunch, discovered that they had several meals on offer for just £5, chose the fish and chips, it was lovely! There were loads of other tasty meals to choose from too.
Peter K . 2024-07-30
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What a great pub. Amazing staff, excellent drinks and prices, entertainment several times a week and always a warm w come.
Alan M . 2024-07-18
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Honestly was a fav when first arrived in Hastings! Great benefits program as “Mixer!” Which credits your spending towards points towards pints or food! Gotta say - fantastic work crew - esp. Jamie, Alfie, Laura…just a great crew! Great specials on quick fast foods! A must do while in Hastings! Just an amicable staff!
747riversong . 2024-07-18
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Visited for food and drinks , I had a burger which was very tasty , service was perfect & even ended up staying for the evening , the atmosphere was great and we will certainly be back
Jackyboi85 . 2024-06-19
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Very disappointed, me and my fiancé were trying to eat our dinner in peace and we were just fed up with it the person who owned the dog could’ve controlled the dog. We were very disappointed as the dog kept on coming back 🙄😒. Very unhygienic 🤢. Dogs should not be allowed in restaurants unless it’s a guide dog or support dog. Please keep this in mind for future. Honestly so disappointed
Alicia S . 2024-06-16
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If you are in Hastings this pub is a must visit, offering something for everyone from amazing Cocktails with a massive selection of draught and bottled beers, six Craft beers and Six Cask Ales. Food is served from 08:00 right through until 22:00. They have entertainment every night of the week with DJ's at the weekend until 3am and Karaoke every Tuesday and Sunday. 7 Large TV screens mean that you can enjoy the very best of Sky Sports with all televised football, Rugby, F1, Tennis etc being shown 7 days a week. They served lovely Sunday roasts and Kids and well behaved dogs are welcome until 21:00.
Peter K . 2024-04-08
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Such a brilliant atmosphere and such welcoming staff such a great pub to go to with friends or family the staff were so attentive and welcoming just a lovely place overall
USERUNKOWN . 2024-04-08
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We came on Friday for few drinks and we stayed till late hours as music and atmosphere were fantastic. Nice range of drinks and cocktails and quick service.
Fishthekot . 2024-03-31
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The staff were welcoming. Both food and drink were nice and delivered in a timely fashion. The place was busy but not too overcrowded.
mattdimmack28 . 2024-03-28
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Great night out. With friends , only place to go in Hastings great deals & great food, can’t wait to come back for a night out
Jackyboi85 . 2024-03-28
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Visited late at night for a few pints and a bit of entertainment. I was not disappointed, there was some amazing music being played by the DJ and one of the best beer ranges that I have ever seen including a great selection of Cask Ales and Craft Beers along with Stella, Fosters, Birra Miretti, Carlsberg and San Miguel to name but a few. Plus loads of screens to watch the sport too.
Peter K . 2024-02-24
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Great spot, great food and drinks. was my first time in yates on my second visit to Hastings and i was served by Laura who was lovely, made me and my party feel very welcome. Laura was very attentive and had a great knowledge of the bar and even some tasty cocktails
Jay M . 2024-02-20
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Food was average but it was just a quick stop as travelled to visit the area for the day. Staff were friendly enough. Typical chain venue experience
DayTrip24951099647 . 2024-02-04
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Stopped for lunch. Service was very good. Food nicely presented and staff were very friendly and helpful. A welcome break on a drizzly day. The cheesecake was delicious!
tazzat7 . 2024-01-25
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Sundays are a great day to visit, they have amazing Sunday Roasts along with the best selection of great beers topped off with the best Karaoke Night in town with Duggy Fresh!
Peter K . 2024-01-21
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Amazing selection of drinks! There probably isn't another pub in town with such an extensive range of beers and spirits!
Peter K . 2023-12-14
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Had Lunch with my daughter today , it was great , new menu fasntastic and Cody member of staff was very efficient and friendly, a tightly runned ship ......
groove b . 2023-11-19
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Popped in for a drink on a Thursday night. There were about 5 customers, including us, and at least 3 people who looked like bouncers/security staff meling around. It didn't feel relaxing there and would not be keen to return.
Wanderer99999999 . 2023-11-04
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Amazing pub, so many drinks available, from Craft Beers to the beautiful Lilley's Tropical cider, 6 big s teens showing all the sport you could imagine! 👍👍👍
Peter K . 2023-09-08
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Went into Yates this afternoon 19th August 2023 to watch the rugby as advertised on their website Wales v South Africa at 15:15 followed by England v Ireland. When I asked about the rugby I was asked what channel and I said Amazon Prime was was told they weren't putting it on. Why advertise on their website they are showing it when they aren't as I consider this misleading. I had previously watched Wales v England on 5th August and England v Wales on 12th August. Hence disappointed Yates decided not to show the rugby today contradicting their website. If you aren't going to show the rugby please don't advertise you are.
Toby L . 2023-08-19
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Popped in for a meal whilst in the town and it was lovely and quiet with helpful staff and they let us bring our dog in. The food wasn’t bad for the price although the steak was over cooked.
Melanie037 . 2023-08-03
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Amazing night, fantastic choice of beers and all the gins you could imagine! Apparently this is not enough words for a review....how bizarre!
Peter K . 2023-08-01
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Rudest DJ i think i may have ever met. The plave had around 25 people inside. 1 person on the dance floor and no one dancing, as a large group we thought we would ask for a genre of songs, we approached very politely and asked him - before we opened our mouth. " I DONT TAKE REQUESTS" It was a simple ask for a genre of song " WHY ARE YOU UP HERE WHEN I DONT TAKE REQUESTS." WHAT A GREAT DJ YOU HAVE IN YOUR ESTABLISHMENT. knows how to keep them guests coming through that door. ON A SATURDAY NIGHT AT 11PM see the photo below of the lovely gentleman.
Jessica S . 2023-07-01
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Went to visit ye old Yates Hasting. Music on , dancers up, it was almost radioactive. I need a minute just to take it all in. It was Natural for me to head up to the bar and grab a beer and whatever it takes I was going to be hitting that dance floor. I felt On top of the world. I bet my life this would be my last beer as I heard Thunder coming and thought Its time to leave. My friend said the weather is fine, hes a Bad liar but I said I would follow you back here anytime How I missed out shots in this I will never know Would highly recommend
F4978JFjamesd . 2023-06-28
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Came here for dinner one evening while away on work. Terrible food the floors are all sticky wouldn’t come back
Davidmars100 . 2023-06-15
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I took advantage of the 5 small plates for £12.99 and the sourz 5 for £7 deal in a lovely sunny outside area. Pub was clean, staff were friendly and all round a 10/10 experience! Will defo be returning!
Louise E . 2023-06-10
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We decided to go to Yates rather than Spoons, as we had been there for last 364 days this year. I didn’t like the pop music, the tellies with cricket/darts/football or the big one armed bandits. I am 68, Yates is for a younger set. Never mind, I had a nice glass of wine. BUT! My partner had a coffee. It was milky and weak. Horrid. We complained. Nice barman Jamie refunded us, so they went up from 2 to 4 stars, but there is work to do guys, get that coffee machine sorted.
Andrew B . 2023-05-19
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Was looking for somewhere to stop by for a bite to eat and a few beers, wow! What am amazing selection they have, I settled for a lovely pint of Beavertown Neck Oil and a selection of small plates, plus live sport on the screens followed by a DJ, what more could you wish for? I will be back.
Peter K . 2023-05-15
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Fantastic karaoke host and brilliant songs played till close. Bar staff Luke, Laura and Lydia were fantastic. Wayne as always was the best door supervisor of the night, I had a few issues but Wayne sorted it straight away. Would definitely recommend DuggyFresh Karaoke
lizza891 . 2023-05-07
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The best pub with decent prices, great selections of both food and drink, sports events religiously shown and great evening entertainment too! Would recommend to everyone!
Louise E . 2023-04-16
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Was a bit hesident about coming for food however the quality of the food was exceptional. Staff were great
F5133EIdaver . 2023-04-11
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Stay in Hastings for the weekend so went here for breakfast on the two days we were there always a nice breakfast very reasonable price too, the service I got here was fantastic I thin he’s name was Jamie behind the bar very pleasant young...
elaine f . 2023-03-26
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Brilliant service, table looked lovely. Food was good and staff were brilliant! We’ve already decided to book again for next years Christmas do!
laurabJ7582OP . 2023-03-16
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Amazing pub and stuff. Had really good night out with friends - birthday party. Good value for money and such a good drinks choice. Will be back soon
M3747LMrachels . 2023-03-02
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Had a lovely breakfast here, very reasonable prices. All the staff were accommodating even with my fussy order. Will definitely return and recommend
Compass07824542068 . 2023-01-25
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Had some time to lose so popped in and tried the breakfast. Could not recommend it highly enough. The full English I ordered was not only quickly made but served and cooked to perfection. Will certainly try and make this a regular place if in...
Simon H . 2022-11-02
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Visited this venue over the weekend and can honestly say it was a bad experience. Firstly the bar was busy and the venue was clearly understaffed, waited 20 odd minutes to place my order and grab a drink. The bar staff was pleasant to be...
J1315QN . 2022-08-20
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We visited at lunchtime to have a drink & something to eat as we have visited Yates in Hastings before & thoroughly enjoyed. Found a nice table, used the app to order, no problems at all. Food & drinks arrived promptly with friendly & helpful...
Paula C . 2022-08-14
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Came in with my family on holiday and had such great service! Food was lovely and there was a very friendly atmosphere! Would definitely come back again! :)
ciarac701 . 2022-08-14
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1. Apparently traditional breakfast is only available until 12 (we ordered 12.10pm)so we had to order an all day breakfast with the exact same components as a traditional just 2x everything. Go figure. 2. Toast was stale and they gave brown to me and white...
400erisd . 2022-07-26
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We came in and had a lovely Sunday roast, well worth the cost. Drinks were good price also. The staff are very polite. I asked about there karaoke on the Sunday and asked if I stayed would we get more than a couple of songs...
AlanJBack . 2022-07-22
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Absolutely disgusted at the way the manager spoke to me on the evening of Wednesday 29th June 2022. I only asked in a polite manner, was a simple question, “If we could use the disabled toilet aswell” as the manager had just came out of...
NorthStar30510638716 . 2022-06-30
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'Unclean' is the word that jumps to mind. As I walked around I could hear and feel my shoes sticking to the floor, and so would have my elbows if I was silly enough to put them on the table. The meal, Sunday dinner, was...
Dreamer186385 . 2022-05-23
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Had lovely breakfast in this pub, drinks and food arrived quickly. Staff was very polite and friendly, definitely i will be back
437basiak . 2022-05-16
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Was refused entry because i was hard of hearing and he sidnt understand what I was saying although the man behind me obviously smelt of drugs. Its stupid I'm early 32 years of age but you will act like that towards someone who is disabled....
F2561YOchelseag . 2022-05-14
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On a visit to Hastings decided to have breakfast at Yates. On entering premises the floor was very sticky, should have left then. Ordered 2 breakfasts and 2 teas. Teas arrived with lipstick all over one cup. Sent it back, sure he just wiped it...
colingI1645PB . 2022-04-17
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A spontaneous visit after getting lost on the train... what a pleasant surprise, lovely food, fantastic service and made my visit worth while. Thank you so much will be back and highly recommend.
Compass07824542068 . 2022-03-29
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Visited here last Friday . The music was brilliant. Great atmosphere great drinks deals . Door team very welcoming .. will defo be back next week. Great Night thanks Team Yates 👍
railways2013 . 2022-01-28
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We visited on new years day. Although service was good (friendly staff), the place was filthy dirty. There had been no attempt to clean up after the night before. Floor was sticky, confetti everywhere- even upstairs in the toilets and the chairs need an upholstery...
Stephanie M . 2022-01-05
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this might sound a bit petty but when told no sunday roast i went for the cumberland sausages mash&gravey ..sausages not cumberland but some old pork sausages left over from breakfast..that was bad but powdered mash not even mixed well but the gravey was ok(...
368kieranj . 2021-10-04
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Spent Saturday here when our festival was cancelled, good drink and better than expected food. Bathrooms need some attention
staceymariej . 2021-10-03
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Friendly service and 5 star food! We booked today for lunch for 3 adults and 3 children and we were very pleased with the wide variety of options on the Menu. The Manager on shift Sian was very helpful and accommodating on arrival offered us...
Climber20035917233 . 2021-09-18
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Visited sat night an it was a absolute sh*tshow I cant believe how poor this place is run. I used to come in a bit before Covid not a regular but enough to tell a difference in management. The tables wer rank coz the wasnt...
eddyw848 . 2021-09-14
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friendly pub good food at the right price, the manager was a nice guy as were the staff, came to make sure our meals were okay, would we visit again YES
alan1708 . 2021-09-09
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Lovely young lady named Crystal looked after us . She had no idea about red wine because no one had told her where it was ! She was very eager to please a real asset and promoted the food , new chef and made recommendations....
29davidpb . 2021-08-13
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We were visiting Hastings on our way home from holiday and wanted a quick lunch before getting on the road so popped into Yates. We ordered a drink and the staff were friendly so sat down to look at the menu. Unfortunately the table was...
TracyPitcher1962 . 2021-08-03
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Called in with family for lunch very welcoming host. Lovely clean surroundings. Food was lovely and great value for money. Nothing too much trouble will definitely be back again
cobralin . 2021-08-03
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I've come in semi regularly for a while now however I've noticed a lot of change in atmosphere since new management has come about. I came in the other night and staff seemed a lot happier before the manager had come in. The staff kept...
MrR90210 . 2021-07-28
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For someone who has worked for stonegate pubs before, I don’t understand why everytime I come into the venue the General Manager is sitting down drinking on a busy Friday and Saturday night whilst his staff are busy running around. I thought the GM was...
F8834DTkellyb . 2021-07-09
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Went here for a meal and all the staff were absolutely lovely amazing food only downside was one member of the staff named jamie who was rude and miserable no smile seemed everything was an effort for her she appeared to not really want to...
Caz36789 . 2021-06-15
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Absolutely amazing service at Yates! The food and drinks are amazing, the staff are all so lovely and helpful, and the atmosphere is lively and enjoyable! My favourite place to go out in Hastings! In particular there was a girl with mid-length dark hair, think...
Jennyfletch0 . 2021-06-13
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Visited for a quick beer, Covid regs clearly being adhered too, apart from one guy who apart from thinking his mask below his chin was acceptable and while the rest of the staff were running around serving, he didn’t move or do anything to assist...
alfredandy . 2021-06-04
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Me and my family came in yesterday, it was very busy. I’ve been in here many times before and everytime I leave regretting it but yesterday I didn’t have that. a young women with long dark hair took all three of our orders which were...
391maryannet . 2021-05-30
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My and my freinds were really hungry, so we decide to go to Yates. The food looks decent and we decide to sit outside in the sun. When we walked in the lady at the door told us she would send someone to get our...
Sara6585586280 . 2021-05-30
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Was in at 6pm for Food and drink it was lovely but the staff just stood around chatting couldn’t get there attention for a drink could be so much better
me456789 . 2020-12-13
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We visited on 26th october around 2pm. The place was half full and we were offered a table next to the door, which we declined. We were then given a table which was unclean and in no way socially distanced from the others around it....
Thistledoo1 . 2020-10-27
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We visited on the Monday lunchtime of half term break. We were not greeted on our way in and had to ask where we could sit. The tables had not been cleared, but when asked a girl said she would do it and sprayed the...
cazmc-29 . 2020-10-26
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Place was dirty, come here every Saturday but this Saturday was awful. Different person in charge this weekend and he quite clearly had no idea or care in the world about the place. I would not be coming back again!!!
Rickshaw124 . 2020-10-25
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When we arrived we were told the basics - table service only, wear a mask when not at the table and that we could sit where we like and she would come over to take our details (not sure if this was for covid track...
katiedE7456LU . 2020-10-18
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My husband and I visited here for a drink on a Saturday evening. We ordered a prosecco and an alcohol free beer for the driver. My prosecco was white wine and the beer was normal alcoholic. We returned them and was told it was prosecco...
Cherryp22976 . 2020-09-22
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just here for a couple of drinks and not many people in here which proves that not very good. Cannot comment on the food
jules2769 . 2020-09-04
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Cannot speak highly enough of the mgr ( georgie) or the staff.... polite & very helpful- nothing was too much trouble & we had to wait for friends to arrive Many many thanks Gaz & Caz
312gazm . 2020-08-24
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Well what can I say other than why did I suggest eating here? I popped in with the family after a day on the beach. The food was ok, but that was as good as it got. Our table was sticky (despite enhanced Covid cleaning...
TheDeeTeam . 2020-08-13
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Firstly the staff don’t know what they’re doing .very very unfriendly , I mean if you’d like your staff mainly outside smoking and you’re wanting a drink or dinner is much more of an afterthought to the business then the Yates Hastings is the place...
Gaz1066 . 2020-08-11
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Disgusting place bad service. Drunk staff. Drugs. Not good won’t be going bk place needs looking at very closely
me2436 . 2020-03-21
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Dirty plastic gin glass, that was smothered in lipstick and the guy behind.the bar just wiped it off no doubt with a dirty tea towel, he did try 2 get another glass which was also wrotten. Not a very nice experience.
Michelle R . 2020-02-22
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Grubby!! Dirty!! Smelly!! And that's being nice!! Not like any yates I've been in before!! Smelly beer, dirty glasses, I could go on!!
Wozza1234 . 2020-02-22
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I go to yates all the time, great for cheap drinks. Although what baffles me is how someone can write a tag on a pump saying ‘comeing soon’ and when asked about the girl behind the bar wasn’t even sure what it was meant To be. It’s not the first time the staff have been rude, or unaware of stock. It may just be a spelling mistake, but clearly even small things should be checked by a member of staff who knows what they’re doing.
Ezz_1419 . 2020-01-19
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Terrible. I wasn’t asked for I’d by Jemma from behind the bar neither was two of my underage friends she was so rude and honestly don’t understand how she’s aloud to be employed there if nothing is done about this I will take it further
954hayleyk . 2020-01-18
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I’m a regular to Yates Hastings and at glance it’s nothing special, but compared to prices and quality of food its a win! I’ve had perfectly cooked steaks every time which is such a rarity to to find in busy chain restaurants. Compliments to the chef!
Hideneater . 2020-01-12
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Me and my wife and two children have lunch today in your pub, Was served by a young guy in a polar bear shirt was polite with great service and read my order back to me. Then a tattooed gentleman gave us our food who was great,Great teamwork. Will decently be returning.
DougR1982 . 2019-12-14
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As usual the food is lovely and the staff are so friendly. We were served by Tony. We'll be visiting again for sure.
SianneBetts . 2019-12-14
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The table was decorated with Christmas hats, crackers, little trees very festive, was really pleased it was for 6 of my team for Christmas lunch, the service was amazing really lovely girl very helpful and the food was so yummy as always. Very reasonable thank you Yates x
HollyD913 . 2019-12-13
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I haven’t been in Hastings long so I haven’t had much luck finding somewhere nice to eat. I’ve visited Yates three times since being in Hastings and all the visits have been completely different. My first visit was incredible, me and my husband come in on a Saturday morning to watch England in the rugby final, we was shocked that the pub was even open that early. Although the pub was very busy and they were definitely understaffed, the atmosphere was brilliant and the lady (cant remember her name but she was definitely in charge) who was behind the bar held it very well and served us as quick as she possibly could, polite and friendly I even offered her a job as she was outstanding. The place was as clean as it could be considering how busy it was, we had an amazing time and loved every minute.My second visit was incredible, we decided to go for a couple of late night drinks. We had an amazing night, the drinks were very cheap as they call it “dirty Thursday” the lady who served us all night was fantastic, very popular to the customers, polite, so friendly and made us and everyone we was with feel so welcome. We noticed that her till said (boss lady) and was very glad to see the boss getting more involved in talking to customers then her staff who looked like they didn’t want to be there. But today was disgraceful, we walked into a empty pub but it looked as if they had a bus load had just left. It was dirty, there was no where for us to sit as most tables weren’t even clean and the staff were just standing around talking to customers and themselves and didn’t even bother to offer to clean our dirty used table. The service was horrible, by both members of the staff and because of this we decided to have one drink and leave. We wasn’t really sure who was in charge so we didn’t make a complaint, I feel like Yates should make it more clear on who we need to speak to if we needed as it just seems everyone wears what they like. We hope if we ever do come back that it will be a better experience for us as we can’t praise enough how lovely our first two visit were but today definitely let it down for us.
Sammie400 . 2019-11-17
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walked in sat down on a chair which was not stained, there was a funny smell about the place, picked up a menu which was greasy to touch,table was not properly clean,put coat back on and walked out.i dread to think what the kitchen is like.
pete1952 . 2019-11-05
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Went back to Yates for fireworks night. Only had a drink. Saw person I mentioned before no name badge but had tattoo on hand saying mum. As usual talking and serving friends as they came in not people waiting.last time was Monday 26th August so no improvement yet.thanks for your reply before I await your response
Linda C . 2019-10-25
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Decided to give Yates a try for lunch today and glad I did! The Bar lady (I believe her name was Sian) was very polite, welcoming but most of all nothing was too much trouble! Would visit again thanks to you Sian. You have a very enthusiastic and hard working team member in Sian, keep hold of her.
Nbrooks84 . 2019-10-24
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Out of season, the pub was quiet, but with plenty of room for busy periods.There are quite a number TV's located around the pub that would satisfy most sports fans. At the bar the service was friendly and pleasant, with an amazing number of whiskies, brandies and liqueurs to choose from, but no Pernod.
rodswetnam . 2019-10-14
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Jemma is brilliant, wonderful service and excellent service from all team members at Yates Hastings. 😁😁😁😁😁😁😁❤️❤️❤️❤️❤️❤️
Johnroth4 . 2019-10-01
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During my visit, Alex was extremely helpful & friendly, making it a pleasure to be there I will definitely return
Jason M . 2019-09-23
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What can I say ? Nothing good. Place dirty table's not cleared. Drunk men outside swearing and shouting everyone we walk past. Female manager standing talking to friends all time we were there didn't work at all. Other two ladies working hard. Shan't go back don't bother to go there
Linda C . 2019-09-08
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I booked a cocktail masterclass and a 2/3 course meal for 9 people for my sisters hen night. This was the worst mistake because everything that could of go wrong did!
jodiek514 . 2019-08-23
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Delicious flavoured vodka shots 6 for £10 and 2 for 1 cocktails (there a loads to choose from that are new and interesting rather than just the classics)
emilybailie . 2019-08-19
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Nunca se ha comido demasiado bien. No ha mejorado con los años. El fish and chips está regular, y eso que es difícil.
tremassimo . 2019-08-06
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We called into Yates for a drink at about 9pm. There weren't many people in, so you couldn't really say there was a good atmosphere. However the staff were friendly, the beer was good and so was the side-dish of chips we ordered. We appreciated that the music was genuinely 'background music' and not blasting out!
Lozzatrip . 2019-07-29
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Greasy my word and i dont mean the chips i had skanky hair on my plate. Very angry will not be coming back the Staff are mr/mrs stinks by the dozen. The doorman more like failed bodybuilders. The management phil Mitchell and Stella Crawford. This needs to be shut down immediately.
Kieron A . 2019-07-11
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Love coming here on the weekend! Aways such a great night! Everyones really friendly and to top it off the music is insane!! Best DJ around by far! 100% would recommend a visit.
Lewisk22 . 2019-06-29
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26 Opinions
Fab breakfast, real food, real prices! Not a chain not mega bucks, just basic decent grub. Lots of regulars and locals so must be good! We enjoyed it. Clean and tidy, tucked all my boxes
2 Opinions
Disgusted by Lee Murphy's behavior tonight, a complete disrespect to this company. As someone who has spent a lot at this club, you have lost my business forever.
109 Opinions
Fries were raw, jacket potato with shrimp still frozen on the inside. En pie was tough and barely warmed up in the microwave. Glasses dirty and tables sticky. I've never had such bad food.
143 Opinions
First time here The Breakfast was fantastic Only £7.99 with Tea/Coffee and Toast Highly recommend
836 Opinions
Took my elderly mum in here for a lunch. Paper signs up everywhere saying they would be using takeaway cups due to a leaking dishwasher - the same signs have been up for almost a week ! Anyway I wasn’t ordering coffee so didn’t think anything of it. I ordered two toasted sandwiches and a bottle of juice. The sandwiches were plonked down on the table in paper bags with no napkins or cutlery. I questioned the Barista who simply said “you’ve read the signs “!! Wow - the customer service in this place is terrible - email sent to Head Office! Incidentally this was NOT the trainee barista but the fully trained one!!! Not good enough! So much so that I will definitely not be returning to this which is my local Nero! For this dreadful service I paid £14.30!!!! Ps the sandwiches were actually quite revolting and not like some I have recently had in Bury St Edmond’s Nero.