Yates's Leicester Square in City of London, Westminster

This place was not good. It was dirty. Messy and just not clean at all. The staff spent more time standing round talking than working. We waited 35 minutes for drinks!!!!, they were sat at the bar and the staff just hadn't been arsed to take them. The bubblegum dachary had melted when it got there. Our appetisers came out not long after our drinks. Which were underwhelming. Then the main dishes came out about 20 mins after that. The food was alright but I'm not sure what was 30 pounds about it? Most food is about 20 pounds which is overpriced to start. And some of the larger ones are even more expensive. Overall for 4 people our bill came to 200 pound. Which is quite alot for what we got and given it isn't even that nice. Definitely won't go back and I suggest you don't go either if you want decent food. London is so vibrant full of great restaurants and decent prices. So why waste your time and money at a dirty place with rude staff that don't want to work

Disastrous service, 1h20 wait to get the dishes. 40 minute wait for drinks. The American decor is very nice nonetheless, but the service calls everything into question.

Dirty and bad service. We thought we should have something to drink and maybe something simple to eat. We were told to sit at the bar and wait. The two bartenders working there didn't even give us a glance. The toilets looked absolutely awful, there was dung/pee and used pads and none of the toilets could be used. After approx. 15 minutes only we went, then zero response from waiters and bartenders. Lots of free tables, so they couldn't exactly blame it on a crowded evening.

Been here for a birthday celebration over the weekend. It didn't disappoint. We found this TGIF in Leicester Square to be the best in TGIF chain as the staff is unusually friendly, helpful and patient in taking your orders. I would recommend the Ultimate American Grill where you'll have steak, chicken and ribs. It's well worth the price, lots of meat, sumptuous food! What we like about it also is when we told them it's a birthday celebration, the staff usually put on a good show at the end with birthday cake and a group of them singing and clapping at our table. We love the razzmatazz, lovely gesture from TGIF! For desserts, I'll recommend the chocolate fudge or brownies. If you like chocolate, you'll love any one of these two on offer. Take them both if you have the capacity. When you see the chocolate oozing from it, you'll know what I mean. For drinks, you can't go wrong with any of the draft beers on offer. There ard also cocktails and virgin cocktails or lots of varieties on different aspects of fruit juices on offer. Great atmosphere for our crowd and the waiters and waitresses didn't dampen our crowd celebration. One of them even joined us briefly. The table behind us also joined in with our celebration.

TGIs in Leicester Square really isn't the same since before Covid.. Service isn't all that great.. Although to be fair chap we had was lovely but the rest of the staff just don't seem to be customer service focused anymore. My son had the chicken burger and fries and I had the buffalo chicken bites and garlic fries. The fries were quite bland but the chicken was good as it had the blue cheese sauce.. However drinks on the other hand tgi you have gone down hill.. My son ordered cranberry juice.. All literally almost £4 for a small glass from a carton...anf my gosh I saw Dr pepper on the menu and thought we'll I'd get a good glass. Turns out just a can again almost £4 for can of Dr pepper lady who served us I didn't even get a glass. If I wanted to have Dr pepper like that I could of gone to Greggs over the road for a bigger bottle for under £2.. TGIs you really need to get it together and have a proper revamp

One person made this experience for us- Alex. We turned up at a busy period with a sleeping baby and he didn’t only go out of his way to find us a table, he served us personally- even though it wasn’t something he was set to do on the evening. Thank you so much Alex for making us feel comfortable and accommodating us and the baby. @TGI’s head office- don’t let people like him go!

single adult entertaining 2 kids over half term. day out in London. had lunch here. does exactly what it says on the tin. perfect for what we needed. great friendly service, good location and decent food. kids loved it.

We went to Fridays because I already visited it in Spain several times but it has nothing to do with it, here I saw many aspects to improve. The nachos with guacamole were excessively spicy and the salad should have come cut into small leaves, literally the giant leaves came and we had to use the knife and fork for it. On the other hand, worth highlighting, the chicken which was exquisite and the service from the entire team, very efficient and always with a smile.

They need to improve their food quality, they have reduced a lot of their food menus and it hasn't been very exciting. They need to add a bit more variety main courses like burgers, starters appetitizers and desserts including without chocolate because not everyone can eat chocolate. Staff need to provide more customer service as well because a lot of the staff team including waitresses they have been quite miserable and rude.

Had a really bad experience when I tried to go eat there. Staff was very rude and did not make us feel welcome to eat there. Tried to use some bottomless chicken vouchers and we were told we could not use them because we were too many even though there was nothing written in the T&C of the voucher. Was told to complain to the marketing team. Would not recommend at all.

Mark the manager on the door was awful. Made me almost contemplate not dining there.

Overpriced cocktails, with no flavours, even if it's pay 1 get 2, not worth it. Under average food. Won't recommend to anyone.

For months me and my husband had planned to come to TGI Fridays. Because once, a few years ago, we actually loved it there - the food, the service, the setting. Today was beyond disappointing. It started with the woman sitting at the entry, telling us that we had to wait 20 minutes for a table, although 60 % of the tables were empty. We decided to wait at the bar and start with a cocktail, because years ago this started our appreciation for TGIF, with a great barkeeper and good cocktails. As we arrived, the seat was covered in spill of some sort, the barkeeper cleaned it after we said something. The cocktail was great actually, but after 25 minutes waiting and more and more tables emptying, no one seemed to know we were waiting to be seated. After I asked we got seated at a table that had already been empty for over 30 minutes. Nevermind, we wanted to eat - so we decided fast, but had to wait for another 30 minutes. As the food after another 25 minutes finally came, the staff decided that it was the right time to open the door to get the outside tables inside. We would have understood if they wouldve worked the whole time - they didnt. Most of the 30 minutes it was opened, no one did anything. Although the dishes were warm, our food was cold within minutes. The outside temperature was 10 degrees - after the 30 minutes it felt as though we were sitting outside the whole evening. If the staff had payed attention, they wouldve seen, that we were eating 5 meters away from the door. Crazy idea: maybe they could have re-seated us with the food somewhere else? The food was actually great. But the staff never came to our table voluntarily, we always had to ask for it. No one seemed to care - there were maybe 10 people walking around the whole time we were there, but they didnt seem to look out for guests or anything. In the end, we werent asked anything, but we gave a feedback, so it cant be suprising to read this. We are so disappointed that we will not return, although the food and drinks were good.

Went here for dinner everything was good service was good the prices of food is a bit expensive but overall everything was good until we where about to leave the restaurant and my partner seen a mouse go by are seating area where there was other customers sitting then my partner went to try see if it was still there then he seen it climb up the seat into somewhere so we left and told one of the staff member about it her response was they already know about it and didn’t seem to bothered as if it wasn’t a big problem like smh

Very bad service. Food is not as good as we expected. We had a strawberry daiquiri and it was not that strong as it must be a proper cocktail. Taste was like non alcoholic cocktail and the cost for that was almost £20. It's a joke.. When we complained they said we have to pay for it anyway.

But the lady is young and quick-tempered. She asked me for a beer. There were many kinds of beer, and since it was Halloween, it was sold out. I asked her to go to the desk and order it.

Our favorite shop on New Year's Eve.

The burgers and ribs our group had were good, but the service was slow and the music far too loud, which made talking difficult. We left as soon as we could and found a quiet coffee shop to finish our evening.

Having booked a table we were then placed in another que to wait for a seat. After 15mins late we finally got a table it was dirty. We asked 4 times for someone to take our order and was told buy a very stroppy lady with braided hair that the waitress was coming. After 35mins we did not see a waitress despite asking again for someone to take our order. Left without ever getting served. On leaving found a group.of servers included stroppy server just stood chatting and worst still talking badly about a customer. Poor poor service.

The food took ages to come and it was hard to get staff’s attention we were almost late for our theatre show when we had booked an hour and a half in advance. When the food came it was delicious and the mocktails were really good

Outstanding service, choice is not a big as expected, but what is served is great, staff here were super friendly and helpful, very busy and happy atmosphere, absolutely loved it and so did the kids don't forget to get a picture on the Harley Davidson down near the restrooms.

What a disappointment! As a frequent visitor of TGIs all over the world, this branch has always been top of my list when i visit London. My business is bringing people to London to experience the best that the city has to offer and that always included TGI. In the last week we have visited twice with 2 different groups and I have to say that I probably will not be back. It all started on the first night with the cold and unfriendly and very transactional interaction at reception. Then the long wait until somebody came to our table to take our order. Once the server did arrive, she too was grumpy! Then there was the shortage of beer, no draught at all and limited bottles. Once we decided on the bottle beer, we were then told they are warm not cold. I have always raved about the ribs and the amazing legendary bbq sauce, on this occasion they were average at best. Anyway, I put this down to them having a bad day and decided to return. Big mistake! The greeting at the entrance was even colder and we felt that we were bothering the lady at reception. We were then sat at a table, but we overheard the servers discussing that they didn't want us there, so after 5 minutes we were moved to another section. Then we came to the beer, which we expected would have been replenished after 4 days, but oh no it was worse. This time there was one bottled beer available but at least it was cold this time. Our server was a bit friendlier but not very attentive, but the runner who brought our food out was really moody. As mentioned, I am really sad about it but with all the choices of restaurants around, we definitely will not be returning to this TGI.

They were extremley good with my coelic friend. However, the service was so slow. We booked a table that we had to wait 15 mins for dispite the resaurant being half empty. It was more than 15 mins before someone cam over for us to order drinks. The food came with good time. But then we were not given a check back at all during eating, and noone came back over until almost 20 mins after eating. We booked in good time for our theatre show, but due to the lack of service, I went up to the counter to ask to pay. I was told to be seated by the waitress and she'd come over. She didnt come over for another 5 mins, and it was to tell me to go up to the bar and pay if we are in a rush. So I go to the bar, ask to pay for the table specified by the waitress, and was told bluntly I cant pay here by the bar staff who then bought someone else older. I explained the waitress asked me to come over, and the 3rd member of staff basically scoffed and called me a liar becuase I cant do that. The waitress came to me at the bar and took payment there. Horrendous service, mid food, expensive for what it is. Good with allergies however.

2 for 1 cocktails being £19 is an absolute joke... absolute scam and tourist trap. Avoid.

So bad avoid this resturant at all costs

I had many better experiences in another TGI.. This one is one of the worse

Service was shocking. We were about 40 mins sitting before our order was taken. Kids getting hungry and anxious. I had to chase down a staff member to get service. It wasn't his area but he was helpful when I flagged him down. I tried to order a drink and was ignored at the bar as well. The food was pretty good when we got it to be fair. We wouldn't go back.

I recently had the pleasure of dining at TGI Friday’s, where I was greeted by a vibrant atmosphere that is ideal for a casual night out. Although it had been a few years since my last visit, I found the experience to be quite enjoyable. The ribs I ordered (full rack ultimate) were tender and bursting with flavor; however, I felt that the glaze was somewhat limited, and a more generous portion would significantly enhance the dish. While I appreciated the 2-for-1 cocktail deal, I found the overall price of £19 to be a bit steep, and I anticipated a greater value for the cost. Nevertheless, TGI Friday’s provides a pleasant dining experience, with a diverse menu that caters well to families and children. I look forward to my next visit.

Honestly so disappointing. We waited for ages before getting sent to the bar where we were told it was 241 on cocktail but then got charged £18/19 We asked why they said 1 cocktail is that much. That’s not a deal that’s just misleading. That’s just selling 2 cocktails for the price of 2 cocktails by making 1 cocktail the price of 2. We waited for ages again to be sat. Then we saw the prices. For what it is, it’s extortionate. We decided there was better food to be had elsewhere but we thought may as well get a starter to share so paid like £9.95 (roughly) but what came out was tiny and nothing like the picture. It sounded good on the menu but looked like something I could get out the freezer section at Aldi and was tasteless. At least we got a giggle. It also took over 30 mins for the tiny deep fried cheese dish to come out and took ages to ever order and took ages to get the bill it was just long and expensive and not worth it. It’s a tourist trap and that’s about it

We were served by Pratima and she was so lovely/hospitable. We felt so welcome and she made our experience! I hope her manager passes this message on! Keep up the great work! Food and cocktails were great! Thanks again 🙂

You get what you expect really. One of the nicer TGI’s but once you’ve seen one you’ve seen them all. Tasty food and fast delivery for reasonable prices

It was great. Every TGI are great and the the ambience is always unique. The food was amazing although i couldn’t ask for the kids menu but i ate an appetizer option never tried and it was incredible! It came quick and Sam B who was our waiter was so nice!

Second time I go and I still think everything is wonderful.

Food is always great. We hadn't booked but was lucky enough to get a table quickly. Only downside was lighting was very dark where we sat and couldn't read the menu well.

Nice ambience, great service (typical USA), delicious food! Especially the ribs with Jack Daniel BBQ sauce!

Honestly I ordered an old fashioned from a bartender called Kaz, and I was blown away, it's probably the best old fashioned I've had for 20 years, the price was reasonable but if I'm honest I would pay double for the one I was served. Don't knock TGI as a 90's leftover, the cocktail bartenders know their stuff. Cheers Kaz !

I am not putting this here to complaint but really to educate and hope that improvements are made. When arriving the host did not even welcome us or say hi. All I got was stared and and I ended up speaking first and saying he we.have a booking. When walking round the restraunt the tables that was empty where filthy and with food all over the place. When coming in you don't really. Want to be seeing that. We waited for over 15 mins for drinks when we could see that the bar staff where just chatting. While we understand that it can be busy but 30 mins later our food did not turn up and was not told there was a delay. And ended up waiting 45 minutes for food as one serve say they are busy and the restaurant was full but yet most of the tables where full lof rubish and empty we found plastic in the food which was rather off putting. The server could not be poligetic enough and even the manager came over. It really put us off. The food was luck warm. We could see that the staff on shift where overwhelmed and our serve was working hard but others not really doing much. Sadly really put off. We cam for a.bir5hday meal but really just wanted to go and it really was not a great night. And put a sligh5 downer on our day. I am hoping this is used.to help improve fridays.

Food was amazing! Service shocking!!! First waitress didn’t speak English so we had to go to the bar as we were missing part of our order. Wanted to order drinks no one served us for 20min. Tried to pay the bill had to make couldn’t as staff were dancing in the kitchen. Security guard had to help us pay the bill! Cannot believe that staff and management were so unprofessional

We had a reserved table but noone cared and we still had to que for our table. It took 30 min after we ordered to get our drinks - they even came after we've finished apetizer. The mains also took a bit of time to be done. We noticed several tables that came after us hot theor food sooner. Over all the service here is very poor, which you would mot expect at this location

Service was awful. Waiter was more interested in his phone than serving tables. Waited so long for food and the restaurant wasn’t busy. Waiter was also very rude and never really spoke, just slammed down items on the table and walked away. Do not recommend at all.

Mid afternoon dinner. Around 10 tables occupied so you would expect food to be freshly cooked and hot. What we got was the exact opposite. I would add that we did complain at the restaurant. Ordered Nachos with added pulled pork as a starter. Nachos arrived covered in a mass of different sauces with a very small amount of pulled pork. Nachos were a soggy mess. Pulled pork was luke warm. Whilst still eating our starters the mains arrived. When we commented this the server said our food could be put under the hot lamps! No-one wants “kept warm” food so we just accepted it. One meal was a chicken burger. Arrived without the sweet potatoes fries which the server went off to get and then never came back. Caught the attention of another server who then returned with fries. 2 bites and realised the sweet potatoes fries were still raw and chicken burger cold. Eventually got someone’s attention who offered to “warm up” the burger and fries. At this point we just asked for the bill. The chicken burger was removed but we don’t go to a restaurant to get a meal credited back. Basic service - get the food out timely and hot Basic cooking - if you cannot cook a chicken burger & fries you’re in the wrong job. Similar episode 2 years ago so avoided all TGI’s but decided to try again today. Now know we will never return to any TGI’s.

We had Alex as a server at Reading Tgis and he was amazing! Very friendly and attentive even though they were clearly very busy!:) excellent service.

I want to thank my amazing waitress who served us Paschee. You made me and my family’s TGIs experience remarkable. The food is always lovely with you guys and your warm service made our food even more delightful.

Alex was a great server he got our drinks out to us as fast as he could and was very friendly

Terrible service. After the time they made us wait, despite the place being half empty, they brought the incomplete order.

Food was great really tasty the staff were great especially a lad called sam. He could not do enough

Food delicious, but extremely overpriced. Service is nice, but not like it used to be. Unfortunately the shop was almost empty. Probably due to a cinema premiere next door. We could hardly find the entrance because of the barriers

Family meal as dad and 4 children. Had the cable in the corner by the till. Could smell a smell coming from the bin. Sat for at least 15 minutes without offer of a drink. When the waiter came over, he was pleasant enough. No beer on tap as it was not working. Did drink and food orders at the same time as had been waiting long enough to choose food. Starter came - Nacho's and 5 sharing plates. Was. It was nice. 15 minutes later, the main courses came. They took no plates away and just kept putting more and more on the table. The food was nice enough. Nobody came over to see how anything was or to offer any more drinks at any point. Finally, I had to stand up to get attention to pay the bill and leave. I would have had deserts, but with the service so far, it would have taken another hour. Also, toilets could be cleaned more regularly. Not in a hurry to repeat the experience. They should do better with a flagship London venue.

Absolutely amazing drink! However, I was told it was 2 for 1. The waiter didn't tell me the price before paying. I was overcharged by £10. Bad service.

It’s nice to meet friends here! Easy to find! Common and acceptable American food (it’s not bad for chain stores! Remember to book in advance during weekend and there’s no promotions for students at weekends. Something awkward was about the payment time and our service staff asked if we would like to pay for gratitude! Normally in UK, proper restaurants will charge service fees, but we felt like this one is more like fast food restaurant? And my Flemish ppl said he wasn’t used to that culture…

The atmosphere is really good and the food is delicious. We were served by a red-haired guy named Bailey and his service was attentive, friendly and fast, just perfect. In short, very very good food and even better service. Highly recommended

Can not fault it. Great staff great service very good food

Food was as expected. The poor waitress was rushed off her feet but so nice.

The first and last time I step into a TGI Friday. Cold, congealed food. They say always judge a book by the cover. This is the gents.... Don't Go.... The staff, shrugged shoulders... and said sorry. Never came to check on food, did nothing to apologise... just charged full price. Door to food to leaving...15 minutes.

The ceiling was leaking, the shop (floor and tables) were dirty and the staff was not friendly at all. We were waiting for 15 minutes to be seated to our reservation. We didnt even tried the food and we left.

false advertisement 2 for 1 cocktails, lies they argue and say all cocktails £19 each I will now report them to trading standards

Awful took ages when we were on a rush to get back to the theatre weren't cooperative and ignoring us needs so much improvement

I would give 0 stars if possible! We were told the only space available was the order at bar tables. The tables were dirty. The order was delivered with missing items. 2 meals were cold, 1 was dripping in grease, the garlic bread was uncooked! Impossible to speak to anyone. Would never go there again. Save your money an go to burger king!

2 for 1 cocktails sounds good but its still £19 !! And they're sloww to clear tables

Food covered in grease line out of the door no respect at all not my favourite location for tgi

Food here has completely changed over the last 3 or 4 years. Sky high prices and minimal food. Cost £100 for 4 people with mediocre, cold meals. The service was great but was certainly let down by the food. Won’t be coming back.

Got served 10 minutes after being sat. My seating area was fairly busy but rest of restaurant was not busy at all which was frustrating. Particularly as I was on my own wait and service time was disappointing. Macaroni cheese was flavourless with spice if that makes sense. Corndogs were okay and had more taste than the macaroni cheese. Cheesy donuts were the tastiest aspect, and enjoyed those the most. Took over a half hour for food to come which isn’t bad but i do I wonder how long it would’ve taken if restaurant was busy

Came here for my birthday! Amazing service & great food!

Service took a very long time, and the food is so expensive for what it’s worth now. You can’t advertise cocktails as a 2 for 1 deal when it’s £19!! That’s not a deal that’s an insult! However food did taste great and the atmosphere was great.

Service friendly but useless. Forgot orders, no drinks, no knifes with the mains, no plates with the starters, didn’t clear the starters, different staff every time. No excuse we wasn’t even that busy. Really disappointing.

Very poor service. Sectioned like cattle for booking and arriving 15 mins early while walk ins got tables. Understaffed and the staff we encountered were rude… probably best to avoid.

Amazing and best Indian food we have in London.loved the ambience.

Excellent place to eat. Great staff. Food is excellent and we enjoy all our 3 course meals. We couldn't fault it. Thumbs up from my family

Excellent place for dinner when out for a show, or anytime near Leicester Square. Have been several times to Leicester Square location and always amazing service from waiters, better than other TGI’s we’ve been to. Definitely get anything with the legendary glaze, simply delicious!

Food was nice enough, but service was really slow

My nephews bday celebration dinner but no one even mentioned this even though we noted it down at the time of booking. The food was lovely hot and piping when we got it. Drinks felt watered down but ok. Staff never came to chk everything was ok after we got the items which was a let down Service was on our own via bar booking just as we wantes to sit half near the outside area

It used to be good a few years ago, so I decided to take my children back there but was very disappointed. The food wasn't great. The menu has literally no variety, and it's gone so expensive for serving cold food. It was boiling hot and at times no waiter to be seen. Needless to say it was a disappointing birthday party and won't be going there again.

Staff really helpful and the food was the best I’ve had from a TGI’s restaurant

Very good reception by staff on this beautiful evening of 02/08/24. We were excellently served by Louann, the food was very tasty, very large burger. Serene environment, I loved the wall art.

The waiter barely spoke to us and never checked on us, I had to flag staff for refils, and the floor was littered with other people's food squashed on the floor around us. And when it came to paying, I had to walk over to the counter and ask to pay as I was tired of waiting to ask for the bill. Altogether, AVOID !!!!, the food is good but terrible service spoils the experience which is the point of eating out. If you want to wait an hour for a burger and terrible service, this is the place for you. Otherwise, go to Hard Rock just down the road, the staff there are so attentive and helpful and the food is better portions for same price. Plus, the decor there beats TGI.

First TGI Friday, would go again

Wow my time here was so amazing!

So shocked to see a poor service from TGIF. It took half n hour for a staff to take my order. In the meantime we saw a family leave due to the delay in service. Funny fact is the family who had left, was seated before us. Currently the time right now is 8.30pm and it really took nearly an hour for our food to arrive. Really disappointed. Having second thoughts of visiting this place again. Been to a variety of TGIF around the world, and their services was amazing, but Leceister Square branch failed all expectations.

We were waiting for more than half an hour no one came for us yo take the order and very poor customer service .

Perfect experience! Enjoyed a lovely catch up with a friend,l. Fun settings, casual dress code. Our host Paasshee (hope I spelt it right lol) was very helpful when it came to making our choice of what to eat, along with bringing positive vibes. Venue is nice and clean, food and dessert was tasty, I'd definitely recommend and will be visiting again as this branch seemed a lot better than others I have been to. Only downside is that TGI Friday is a bit over priced, we did have a few jump scares going through the menu pricing lol But they say you get what you pay for ey

Ordered the Ultimate American Grill. Took an age to come, it wasnt hot and we were missing items listed. Asked for them but they never arrived even though they said they'd bring them out. The food was average. I wouldn't bother with this location, certainly won't be eating at this chain in future.

Long waiting time for tables, food, drinks as well as paying. The menu felt limited compared to many other TGIF restaurants and when the food was served it was cold. The wait staff felt understaffed and that made the experience suffer. The toilets felt stale and the whole place would probably benefit from a renovation and a fresh start. The drinks in the bar felt good, but otherwise the visit left a lot to be desired.

Food was amazing, drinks even better well done TGI Leicester Square is a must go dining spot. Sam is great

Too expensive compared to other countries

I know the TGI from several large cities and unfortunately the one in Vienna closed a few years ago. The ambience and service have always been great at TGI, including here in London. I also think the idea of ​​the “Endless Refill” for 4.95 is brilliant. But - the food is average and the worst of all the TGIs I know of. Plus, you get almost nothing on your plate for the price. There were three of us and we left over £80 - 1 starter, 3 normal mains, 3x refill Coke

I am very mad. I am sitting her waiting for 1 hour and it is a joke. This should be ready and this is not okay. My daughter is starving and almost fainted because of hunger and I’m so angry. The service is bad and even if the food is good, our family’s mood has been ruined. Thanks so much for your terrible experience

Portion is so little... Taste is not so good. Service is super bad, rude waitresses, not welcoming faces.. Not recommended at all.. It's been one of the worst restaurants I have visited.

Very small portions, taste and quality isn’t all that either. No side served with food. Staff not very friendly. I will never go there again.

Heard a couple and 2 families complaining when we walked in and should have known from then. Really slow service, staff are rushed off their feet Sticky tables, left before mains. Shame because the food is good

Cool restaurant right on Leicester Square in downtown London. Prices are rather high and the quality of the food is mediocre to good. You can tell that everything is geared towards tourism and the places are filled as quickly as possible. Service was ok. Ambiance is definitely great. Beautifully and modernly furnished.

Food was good as was the service. Good cocktails which were 2 for 1 so that's always a bonus

Had the most amazing waitress, paashee! Honestly made the experience a 10/10. Have been before and it was just like any other restaurant but having paashee as our waitress really made a difference. Deserves all the credit and made it feel like we knew eachother long before today!

The restaurant owners are racist and their food is not good

Had a great afternoon here, especially due to the great service by Paashee - funny, helpful and very friendly 😁

10* service from Paashee. Made the experience a lot more enjoyable. Been before and service was standard, Paashee has stood out as the best waitress I've come across in a restaurant, friendly talkative and funny.

So bad , I will never eat a meal at this restaurant

For a price of 30 to 40 pounds it's not really worth it, as the service deteriorates a lot, the restaurant tries to sell something far below the actual quality it presents. As if the dish shown was one, but the dish it arrives at is something totally different, as if it came out of a horror movie, the taste wasn't really good compared to Brazil or the USA, as well as they also lack quantity, since the portions are extremely small, probably having fewer calories compared to what is shown on the menu.

The worst experience, the people assigned to work are very despicable, disrespectful and racist

I usually love TGI Fridays but I had a terrible experience here. Booked a table but were treated like kids in trouble at school by the hosts and bar staff...then when we were finally seated the service was far worse. Took forever to take our order and our food took ages to arrive. It arrived before our drinks did and we had no cutlery. We had to ask about three different servers for our drinks and cutlery and they weren't apologetic at all...food was good and drinks were fine but atmosphere and staff a joke. We had to physically go up and chase our waiter down to pay the bill because we'd already asked twice. We were late for our event because we had only expected to spend an hour and a half there but we were there for over two hours because the service was so bad. The whole place seemed a bit dirty too and totally chaotic - so disappointed!

After booking a table we were still left waiting for a table in a queue. We where sat down and completely forgotten about for around 15 minutes, when our order was eventually taken we waited 10/15 minutes for a coke and a Dr Pepper (cocktail prices are astronomical at £19). We received our starter 35 minutes after ordering at which point we were sat down 50 minutes already. The main course quickly followed after asking the waiting staff how long it would take. The the first beef patty was cooked to perfection, the second one was burnt to a crisp. Very disappointing level of service and quality of food in the end especially considering the prices. I would strongly suggest going to different TGI Friday branches and around this location as they can’t seem to cope with the volume of people (despite some wait staff standing around doing nothing)