Big Easy in City of London, Westminster

Where do I start. We were a party of 8 adults and 5 kids and most of the party had a decent meal of burgers but I didn’t and I’m the one leaving a review. I ordered a fillet steak which, at nearly 40 quid alone I was expecting to be pretty damn good. Add on chips at 5 quid and peppercorn sauce at 4 quid and you’re talking fifty quid for a steak and chips. It ought to be great. When it came out it looked miniscule, and when I cut it open it was well overcooked, so I told the waitress and she took it back and said she’d get another. I was then left with a pot of chips and my sauce going cold. 10 minutes later my same steak reappeared after having been put back on the grill to be cooked to oblivion. Not sure why my message got interpreted wrongly but you obviously cannot uncook a steak so they just cooked it more..?! I then spoke to the waitress again and explained what I wanted as simply as I could and she then took my plate away again. 10 minutes later a manager appeared and I explained what had gone wrong and she said she’d get me another steak, I reiterated medium rare. I told her my chips and sauce were also now cold & she said she’d sort them too. About 15 minutes later when my fillet steak reappeared it had been butterflied like a chicken breast and looked like a pair of attached beef burger castanets. It was cooked on the outside and also cut and opened and grilled so it was cooked on the inside too. It was as thin as a minute steak and again, well overcooked. Never seen anything like it. To make matters worse. About 35 minutes had elapsed since everyone else’s food had arrived so I basically would have eaten alone. Really disappointed.

very good value, daily specials are a nice touch, food and beer is good

Very very average. Went for a work’s Christmas do, luckily boss was paying. 2 rounds of drinks sent back as G&Ts were completely flat. My steak and lobster (£43) was 2 out of 5, I could hardly find any lobster. I left very hungry.

Alia was a great host she was very welcoming and made us feel great,she smelt amazing!!! and has amazing hospitality service

Service 10/10-we’ve been to another branch with a just as big party where the service was subpar but Mike was accommodating, welcoming and patient. Atmosphere was wonderful with the live singers, my friends and I loved them. Food was very good (steak, platters, burgers, ribs and wings) but some of a bbq was a little dry and but the extra bbq and buffalo sauce helped. Thank you again to Mike for a great evening !!

We visited with a group of 7 friends and had an extremely underwhelming experience. When booking. I specifically requested standard seating due to a back problem, but the staff, particularly a disrespectful lady, insisted on seating us at high chairs with ridiculous excuses. The food was less than mediocre, with portions that were embarrassingly small. The steak was edible though. For a total bill of £400, we left hungry and feeling completely let down. The ambiance was also disappointing – it was so loud that we couldn’t even have a proper conversation. We ended up leaving and finding another place, which turned out to be much better. All 7 of us agreed that we wouldn’t return to this chain. Definitely not worth the money or the time.

There was 5 of us, 3 of our meals turned up Luke warm,so we had to wait while our food was replaced,you only get a 2 hour slot we was being rushed of our table b4 our time

Never got served, and was in there for 30mins. Had to ask for everything including menus and to order and they never came.

Going downhill. Visited quite a few times but each time the quality of the BBQ seems to be dropping. Poor quality meat and sauces. That said value is ok as part of the daily deals.

Everything was good...service a little lacking in topping up prosecco, but straight on it when eye contact made

Amazing food!! My partner and I went for a date lunch in London on a Saturday. First of all, I'm amazed that there's such a great spot for bottomless brunch on a Saturday, considering that most places don't do this kind of deal on weekends. Also, most bottomless places seem to skimp out on quality or portion size. This place does neither. We got the lobster and steak and bottomless BBQ. For both I was pleasantly surprised with the size and flavour. Our waiter was Mike. Even though it was super busy, he was attentive and made sure that the bottomless drinks kept coming. Honestly it's a fantastic spot and I'd definitely recommend it and come again!

Average food and service, uninspiring atmosphere but above average prices

All good. Would go again. Ribs are fantastic. Cost £30 quid for a couple including drinks

It may not be lobster season. The meat is too lean and most of it is shell. Not recommended.

Great food and superb service! Brisket was very nice, no need for sauce when the meat tastes great. Mac n Cheese was kinda good Will come back to try the bottomless brunch

Super loud for a restaurant, so much so some of our party had to leave and tje servers couldn't hear our orders so got it wrong. Food was average, but given the price was exceptionally poor.

Visited a couple of weeks ago and the place was absolutely heaving! Clearly very popular. I arrived solo and couldn't find my people, two different members of staff acknowledged me and tried to help which was nice and appreciated. As for the overall dining experience, kind of average. I felt a bit bad for our server because she was obviously run off her feet and needed help. But due to this we were just left in a corner. The food was fine, 3/5. We all had a mix of brisket and chicken sandwiches. The truffle fries can't be called truffle fries because of a sprinkle of truffle salt and truffle mayo. Not at £7. From my first and only visit... I can't say I get it.

Very noisy but friendly atmosphere. Very hot in the restaurant. The food I found to be sweet and dry( I had pulled pork) much too sweet. With steaks at £39 I found it very expensive and I would never eat there again.

Extremely dissapponted, went there for the unlimited bbq brunch and was not nice. Food tasted like it he'd been cooked this morning and just say on a hot shelf, it was luke warm, dry and just overall wasn't nice. The best part of the meal was the coleslaw and thats saying something when it's supposed to be a bbq pit resturant. It's certainly no Bodeans thats for sure!

Value for money it’s not. Average flavour. Better options around

Amazing on all counts, generous portions and fantastic venue

Decent enough food, decent enough service. Quite expensive though, and nothing particularly special to make me want to rush back.

This place offers a Texas experience, with a rustic and lively atmosphere. I went with my partner for their £11 meal deal and it's unbeatable: generous portions of BBQ and classics like ribs or chicken, accompanied by side dishes that complete the dish. In addition, the shakes (I ordered a Chocolate one) are creamy and delicious, the perfect complement for a meal of this type.. "A great place to enjoy good food and atmosphere at an excellent price!" Don't waste it!!!

Great restaurant. It was full of happy people. Service level was very high. Food delicious. Beer choice pretty good. We love this restaurant.

Food was good, but the service was horrible. Had to wait 30 minutes to get our drinks, by then we had already gotten our food. Had to ask a second waiter to get the bill, our waiter wasn't interested. Live music was ok, but they played so loud it was impossible to keep a conversation going around the table.

This is a place for fab food, very much BBQ and huge and noisy. Good food and great fun singing along ( embarrassing your kids) . Great place , top notch fun . Great place for meeting up and feeding teenagers.

Great value for money. Lively dinner venue

Food and service are very good.

Cant beat this place, the food is epic

It is expensive so save it for special meaty feast for celebrating as this is a yummy food eatery

We drank a Guinness. Live music was prepared.

Very expensive for what you get. Disabled toilet had no paper, told the manager and he just said 'I know'! No apology. Only got a chicken leg when others with the same meal got a breast. Good choice of beers. We won't be returning.

Food was decent Lovely atmosphere with a live band playing Toilet facilities were aweful, dirty smelly

The music was to loud , the food was very cold the prawn was very oily , we book a table and you had to wait long time before we was located a table .

Enjoy the Brunch Steak and lobster. Taste good and good value. Nice restaurant and nice staff.

literally the worst food i’ve ever ate in my life. the mac&cheese was dry and tasteless, the chicken tenders where also dry and tasteless and the nachos that come with it were so bad. the fries were tasteless and the burger meat had a weird taste and the buns were hard and bad. nothing in the whole place is nice not even their sauces. all the food is literally dry and tasteless

My first time at big easy, so much to choose from but the food was lovely.

Food was OK but what do you expect fo 40 quid. Don't order the cocktails because they are frozen and won't get a refill until it's all gone. Ribs are good wings are good and so is the burnt ends. The rest are so so. Cheap lunch for the city

As always, impeccable service, food and ambience. The best value Texas BBQ diner in London (& quite possibly the UK)! Please expand to other major cities around the UK eg. Milton Keynes. People outside of London don't know what they have been missing!

Excellent food and service from Remslee

Me and my son very much enjoyed our lunch today. Very tasty food throughout. My one criticism, maybe chips could be included in the price if the BBQ platters.

We didn't have a reservation but they did kindly find us a table for 2 in the annex. The steak was lovely but the lobster was over done looked like it had been sitting on a hot plate for a while. They also didn't bring anything to crack open the lobster and they offered us 1 glass of wine as compensation when we really had 2 bad lobsters.

Service needs to be sharpened.... It was a bottomless lunch and we were forever trying to get the attention of the waiter. Manager was very good about it when he realised we were struggling being noticed but wasn't the best. We had surf and turf and it was bloody gorgeous... Frozen margaritas where like shaved ice with tiny flavour..... just get the prosecco or better still big easy should just serve normal margaritas. I would go back but would sit near bar

What an amazing place! Wish it opened later

Fantastic food and great atmosphere. Highly recommend

The Big Easy used to be amazing and Chelsea still has a great vibe. But this is the 3rd visit with colleagues over the last 6 months to Covent Garden and its amazingly terrible. The staff behaviour when a colleague asked for refill made us feel awkward. It's not for staff to judge and whisper to each other if a customer takes up an offer. This wasn't just for us, it was obvious about another table too. It should be expected that customers will ask for a refill of something thats advertised as 'bottomless'. It was frankly pathetic. The restaurant was quiet and they took so long for each refill that it was actually pathetic. Like footballers with no talent just time wasting. The Big Easy was never like this. The atmosphere was poor with several waiters talking to each other instead of customers. And overall it just felt awkward and tired. Its simple If you offer something bottomless, when people ask for more, your staff shouldn't judge. Even being a previous Big Easy regular, I'm not sure I'd return in a hurry, there are so many great places like this now. Just a shame.

Great early lunch, relatively quiet which made it easy to talk, food was prompt, hot and very tasty! Service was great without being intrusive. A thoroughly enjoyable lunch. Thank you.

What an awful restaurant. Very much about the gimmick rather than good quality food or service. I found the restaurant below harvester quality as a comparison and charging you on avg £20 a main without sides. Which £6.50 for the same £2 chips but with some dried truffle thing sprinkled on top was highly disappointing. Also very small portions. Pulled pork bun was VERY dry we had to order extra sauce to make it every the slightest bit edible. If you wanted the happy hour promo you had to go up stairs and buy them yourselves at the bar. And when I went to leave they had moved all the other tables so close together you couldn’t get through and where there was a gap, the ceiling lights are so low I couldn’t duck far enough down to get under. Wouldn’t recommend, overpriced, gimmick.

Loved the food and the vibe of the place was so fun! Staff was really lovely and the service was so quick. Can’t wait to come back!

Overall an ok experience but was let down by the main. I was looking forward to some American style brisket and what I got was 3 slices of very dry meat. The other guests I were with shared the same thoughts, however I will go back to at least try the lobster/sea and/or the pork ribs. I'll Update this review following a revisit.

Visited with a couple of friends and the food was amazingly good. We've been looking for a restaurant that does the perfect American BBQ-style food. I think Big Easy is in my top 10 list. Service was good although very busy. Atmosphere was great.

This place is so worth going to! What a great meal and atmosphere! Decent prices too!

Food very nice very nice dining

The food was amazing, however, the service was very poor and below the standards you would expect from a Big Easy. Although our initial order was taken quite promtly, service once our food arrived was non existent. At no point were we asked if our food was what we had expected, no one came and asked if we wanted additional drinks or even a dessert. It took us 15 mins to get the attention of someone to pay the bill. Come on Big Easy, you are better than this and I hope this is an isolated incident.

Amazing food all round, good music and more than great value for money. Would good back in a heart beat

Amazing as always and our waiter Om was fantastic.

Great food, great service, great vibes. I'd definitely come back

Was excited to go but food was only ok, came it cold overal. The service was poor, extremely slow. No sugar and cinnamon on the outside of the churros so hugely disappointing. No white sugar for coffee!!! I specialist milks at all either. Just overall lacking. In taking care of the customer. Real shame.

Great brunch experience. Would definitely recommend.

Lovely food, great value. Good selection of food and drinks on offer.

Friendly welcoming service Great menu. Good interesting deals Lobster and steak amazing Will be back soon

Great BBQ food and service. Try the lobster roll, it is absolutely amazing. Delicious fries. Their hit and run lunch deal that is only £10 includes a drink - which you can choose between beer, cocktail, prosecco or soft drink. Amazing value, really enjoy this place.

I recently visited Big Easy Covent Garden with my partner to celebrate our four-year anniversary, and unfortunately, it turned into a disappointing experience. The food was the main letdown—dry and tasteless. At one point, I even gagged from the smell. I’m usually not a fussy eater, but this was beyond what I could handle. We tried all items, hoping for something redeeming, the best part about the meal was the side of beans. We both ordered the Monday Big Pig Gig with a stein of bud. While the staff were pleasant, they were not attentive. We ultimately decided to pay and leave without making a fuss, but it was disheartening to end our special day like this. I wouldn’t recommend this place if you’re looking for a good unlimited BBQ experience.

The BBQ Platters, Burger & M&C were delicious, the staff were helpful & pleasant , the atmosphere was brilliant with music and all aspects of different people, well done.

Amazing food, wonderful service, great atmosphere. Will definitely visit again when we are back in London!

The food here is fantastic and a great fun atmosphere with live music.

My favourite restaurant in London by far the food was exceptional and the service was excellent. We will be back again soon!

So disappointed! Having been here before for a bottomless brunch I went back with some friends. Felt really let down by the incredibly slow service, lack of value and no real consideration for providing good customer service. Rest assured, I’ll not go back again.

Im a regular customer to you, the food taste is so bad??? Worst taste ever

We love to go to Big Easy, you do have to book as we've never been able to just walk in. The weekend bottomless brunch is really good value and our party were really happy. We did have to ask to move to a booth downstairs as upstairs was so busy it was difficult to get into our seats and there was no space to move when seated. Thankfully the staff were able to accommodate us and were really nice about it.

Brilliant meal and atmosphere. Our wait Michele made our experience even better. Thank you!

Amazing service and food can’t fault it one bit overall was brilliant

We had the bottomless brunch. Food was delicious. Waiters were all very attentive always refilling our drinks. We will be back soon.

Amazing food as always. Can’t wait to come again soon

Our Server Michele was so helping with the menu and constantly making sure we didn’t have an empty glass! 10/10 will be back

Great staff, great food, great drinks! Lovely cold beer. Servers were very friendly and attentive. We had a lovely time, will be back.

My mussels source was very rich and fatty. Mussels were fresh and plenty. Value for money is true. Excellent service.

Had such a lovely meal. Our server, Michele was so helpful answering all our questions about the menu and directing us to the best choice! Mussels were amazing!

BBQ burnt ends , brisket ,and pulled pork were very good. Anson gave great service and this was one of our best experiences and value for dinner in London. We will be back on future trips

Anson, was amazing. Food was Legit. Definitely recommend..

The food we had was amazing I can highly recommend the burnt tips and the pulled pork is amazing, not the cheapest place to eat but it is london we had 3 starters and 3 mains a cocktail each which were very strong and I had a stein

It's not too bad, but only the steak we ordered was juicy and enjoyable. Other combinations of BBQ meat were too dry and cold served. However, the servers were friendly and very attentive and the atmosphere was quite interesting too

everything was excellent! Will be there for sure when I‘m next time in London. Edit: because it was so fantastic, we were there the next evening too!

Visited here last Friday. I had an exceptional experience, food was great with exceptional service from Joao. I would highly recommend him to anyone looking for reliable and top-notch service!

Brilliant food. Good quick service. Will definitely go again and again.

Best girls day out ever 😊 Just came across this restaurant, when I was in Covent Garden with my friends. So we decided to give it a go , the atmosphere was 10/10 , food and drinks were just amazing , specially the popcorn shrimps and pulled pork which was suggested by our server Joao , he was very friendly and professional with his service . Received the order very quickly . We had a great time , we will definitely visit very soon .

I had the pleasure of dining recently, and I must give a huge shoutout to Joao for his exceptional recommendations from the menu. Each dish he recommended was not only delicious but also beautifully presented. Thanks to Joao, our dining experience was elevated, and we left feeling satisfied and happy. Highly recommend seeking his suggestions when you visit!

I would definitely say that the Covent Garden restaurant is superior in every way to the Canary Wharf one. Staff here are friendly, polite and attentive. Food is great at both.

Delicious food. Attentive waiters. Very expensive. Don’t think £5 for a small portion of chips was reasonable.

Staff could not have been more professional and kind in serving our party of 8 on Saturday early evening

Particularly good service last night.

Ansom was our waiter. He was amazing!

✅ the most awesome atmosphere (there was a live band performing) ✅ great music ✅ the most fitting interior design ✅ the servers all seemed to be in great moods ✅ servers are all very friendly and accommodating ✅ pricing is reasonable ✅ we had the half rack of ribs and half lobster with house-slaw, creamy mash and baked beans - all very delicious and perfectly tasty ✅ biggest bar we have ever seen ✅ very clean (even the bathrooms smelled like fresh lemon and looked freshly cleaned) ✅✅ has been the highlight of our trip so far

Food was decent - the Canary Wharf branch is overall better.

Anson is wonderful, if you are nice to this amazing General Manager you will get looked after. Waiters and servers are lovely. So is Matthew.

Good food, good value for money. Had a lovely time

The staff was very friendly and it was very loud as there was a blues band playing. The food came out very fast. But, overall, service was rather slow. It appeared that there was only 1-2 servers in the entire restaurant so if you needed anything, there is a long wait before the server reappears. I ordered the Taste- O- Rama which consisted of BBQ Chicken, a St. Louis Pork Rib, Carolina Pulled Pork. I paid $3 extra for a slice of fatty brisket. My biggest complaint........ the chicken, brisket and rib were very dry and severely lacking BBQ sauce. Perhaps this is how BBQ is prepared in the UK? As a life long resident of the USA, what I ate was not BBQ.

Disappointed. The menu choice was not explained very well and ended up getting a larger bill than expected. My partner's food was very dry. I ordered sticky toffee pudding, and it was so small I burst out laughing when I saw it. We sat next to a bin, which wasn't very nice to be sitting next to while eating. My friend went to the accessible toilets, too. But she couldn't lock the door and had to get her partner to come hold the door closed for her

The ribs were amazing. As were the Southern Belle cocktails.

Great food and service. Kids menu portion are a little small so we have to order off the main menu for our kids. But the live music crated a great atmospheres. We had a great time.