McDonald's in City of London, Westminster

Pésima la atención al cliente , un trato horroroso, se ríen de la gente las dependientas de la caja. Se burlan ya que ellas no entienden el idioma. No le doy menos puntuación porque no se puede. Denle las gracias por esta puntuación a las 2 señoritas indus de la caja. Un saludo.

Delivery Driver was extremely rude it said it should take between 10-25 minutes it took over one hour and 20 minutes. When he arrived the bag was completely drenched with my sausage and egg McMuffins completely ruined covered in Coca Cola I said you need to take this back he sped off on his bike not listening. I lifted the bag and the food fell on the floor I have all the pictures and videos to prove this.

The APP took the driver to a different address.

If I could give this place zero stars I would ! Absolute chaos. No structure. No slips. No que process . Poor trained staff

Forgot the medium fries and both the sauces for the cheese dips and have charged me for the fries food is also cold

Ordered a Cheesy McCrispy and Got given a regular McCrispy. Basically, I got scammed. Never going here again 😒

Rubbish service. Old India woman staff.

Staff were nice but food and area was disgusting. My fries were crushed despite being freshly made and green. Felt ill after eating too.

The worst Mac I have ever been in!

I’ve never been here but it’s my favourite McDonald’s, I aspire one day to go here and enjoy the magnificent food served there, my friends speak highly of it. I’m from Scotland but will soon be making the trip to eat here

Not at all the same taste as in France. Really not good.

Bad coffee, bad cheese bites, bad Service, bad experience.

Horrible, there are almost no options and when I asked, the attendant didn't deliver what was ordered and then the MC rib came, the worst thing I've ever eaten at MC, I just don't give it zero stars because it's not possible.

Worst Mc Donalds I’ve ever been. They forgot our sauce, there was almost no sauce on the burger. We waited 12 min for to basic meals without extras, in a room of 3 guests.

Biggest issue with this mcdonaldsnis there is no way to partition people who have already ordered and people waiting to order, so it's all just becomes a very big confusing jumble of people and you waste time waiting in line behind people who aren't even actually waiting to order

This is the best McDonald's I've had in the UK period. The fries are always crispy, and the burgers taste phenomenal. You wouldn't think McDonald's would taste so different from eachother, but this one stands above the rest. Mind went for dinner yesterday and had to come back for lunch today!

You guys are great.Thank you.Great courier as well.❤️❤️❤️

The two manager unfriendly the one with long dreads especially the guy who serve me happy meal never gave me my son chips I couldn’t return has was on bus so annoying

A McDonald's with a free bathroom

Always hot and tasty.Thanks Guys your the best.Great couriers as well.❤️❤️❤️

Food arrived freezing cold. This McDonalds is the slowest branch even when you order in store.

Great courier.Great food everytime.❤️❤️❤️

I don’t take my order. But in program stay delivered how is it. How is can take back my money

Great courier.Great food everytime.❤️❤️❤️

Ordered via app and they missed one item. Tried to contact the branch five times but no reply. Careful when picking up your order on drive through.

didn't send with no sugars no straw no napkins.

I made it to twix! The sticky sweet caramel sauce tastes like twix!

Stale food. Service did not cater to people who can't eat meat. Dissapointing. Fish was stale and not fresh. However they did listen to my request to add extra sauce to my burger

❤️just love you guys.Best couriers and great food everytime❤️

They served us the food very quickly. So quickly because they had it made... we don't know since when. The potatoes were cold and chewy, it took them 10 seconds to serve me because I had a lot of them. I do not recommend it, it is not accessible, no

Absolute satisfaction for me. It was fast, without queues and complications. The place to sit is also cool.

Great courier and food and a big thank you to customer service for checking that I received my food.❤️

Service at the counter is really hit or miss. Theres an east asian lady whos english is quite hard to understand, and an asian manager with a beard who is usually standing around doing nothing even when its busy. I usually order my burgers with extra cheese or pickles so they have to make them fresh. I've had a couple of occasions where the buns are so dry and stale theyre almost impossible to eat. Fries are made in bulk then sit...usually cold, rarely fresh. Good cheap spot. In a push.. it is McDonalds afterall.

The hot chocolate was missing from the breakfast meal, meaning someone went without a drink at breakfast.

Excellent courier.Nice hot food but no extra cheese 🥺.

Awful service. No proper management. No self service machine. The lady manager doesn’t know what she doing ! So disappointed with managing the customers!

It gives a lot of confidence to have a McDonalds nearby.

Great courier and thanks for letting me know that there was no hot chocolate ❤️❤️❤️

Plenty of space in the basement. Lots of people in the area. They serve very quickly

I’m so annoyed at the stupid delivery guy because he didn’t deliver my order

Let me tell you, this particular McDonald's is an absolute treasure trove of deliciousness! Nestled in the vibrant heart of London, this McDonald's is a shining beacon of fast-food perfection. The Big Macs here are like culinary magic, the fries are crispy bites of joy, and the milkshakes are pure bliss in a cup. The staff? Oh, they are angels in aprons, always ready with a smile and top-notch service. Whether you're a local or a visitor, stepping into this McDonald's is like entering a fast-food paradise in the midst of the city's excitement. A definite must-visit for anyone seeking a taste of fast-food euphoria in London!

An old style McDonald’s with the flip over menus. Pay at cashier style. Fastest service I’ve had with McDonald’s even when busy. Seconds after paying, food is ready to collect. Fast, cheap and easy. Recommended if you want to save money in this part of London. The downstairs eating area has a strong bleach smell however which was bothersome. Fast food, literally.

Regular McDonalds but not very big so can get crowded easily

Henali a trainee staff was super efficient. Amazing service

Not sure if this is racism or some kind of discrimination but got ripped off by a staff here. He kept saying my visa card didnt go through thus cancelled my order while i waited standing for 30mins. I had the bank history for the transaction that my money did go through and never came back even after he said he ‘cancelled’ it(i even showed him the screen and he didnt care). I used the exact same card right before and after the visit and it worked just fine. I literally used it in a store across the street 2mins after i got outta there and got food right away, no problem. The security tried to help but ended up saying its not a big amount of money so forget about it like what? Like who expected to get money stolen by mcdonals in the middle of london😂never had an experience like this in my life and i want my money and time back.

Staff treating it more like a social gathering

That's the worst McDonald's I have ever seen.

Thank you great food lovely fresh fillet of fish.So much better South London Macdonalds.The West is the best.Great courier as well❤️

Sorry but I have never seen such a poorly behaved employee in my life. It's simple, she remained silent. But they will always have customers so it must not be very important.

Inattentive service... The person who was in the lobby treated us very badly!! What a bad service, it didn't let us choose with peace of mind! It's totally disrespectful!!

I never expect anything from McDonald's. It’s just a place where I go to eat when I don't find anything better nearby or I have less money in my wallet. Apart from that, I don't like McDonald's.

Good service. You can also go to the toilet if you are passing through.

No wrap and no side salad. I order 2 I only got one

Have always loved McDonald’s! This particular one had great service and the staff was extremely friendly! The restrooms were also clean.

An unbelievably bad experience. Because I am in a hurry to complete a task, I hope to finish it as soon as possible and then have my breakfast. And the staff walked up to me in front of the restaurant, which was almost completely empty, and said, 'I can't use this table here.'. If the restaurant is very busy, I may be able to understand, and I will attach pictures of the entire dining area at that time. As a customer who frequently consumes McDonald's products, I don't understand whether such service personnel are untrained or if they are acting maliciously. In short, it was a very bad experience.

Standard mcdonalds service in sunny london. Watch out for the homeless and pickpockets

chips weren't cooked properly - underdone!!

Little attention to the customer! Without trays!

Some staff is great and helpful but get an order system. This is unbelievable. I dont even get a receipt and have to ask after 10 minutes if they forgot. Absolute garbage system when there is a big queue. Stuck in 2003.

Very unpleasant location for eating especially in the UK There are many other opportunities to take eat I regret of eating there

They are not even have Qr code to scan and really rude customer service

Would be much better if there was seating available at night

Very convenient to Piccadilly Circus, takeaway done, very little wait and served well.

Absolutely disgusting behaviour from staff. My lads first trip to london literally ruined by a couple of staff that were there on Saturday the 8th at around 9.30am. My lad was desperate for the toilet, so though no problem we will go and get some breakfast from McDonald’s as we were hungry, and he can use the toilet at the same time. So we went straight to the toilet as he seriously needed the toilet by this point, and was told we had to get a key as it was for customers only, I totally get this opinion. So ran back upstairs after trying to explain to some visitors to this country, in the same situation, that I will be back with a key. Only to be told by a lady serving, that the toilet was out of order! (we knew it wasn’t, as the other employee told us to get a key) and then another employee that was serving told us we needed to buy something. So I said absolutely, I wanted to buy something and can we have the key, and both of them decided to ignore us at this point! I wasn’t rude or shouting and was very reasonable so decided I needed to help my lad out that was in distress at this point. So decided to walk out and find somewhere else that was even further for my lad to walk, who was in total distress at this point, that he was going to embarrass himself in the middle of london!! I genuinely cannot believe that someone would treat another person that way, but obviously this is the policy at this McDonald’s. I don’t know how the story went for the traveler’s that I left downstairs, but I can only apologise for the lack of any humanity in my country.

Standard McDonalds, my large fries had less in it than a medium. The service was really quick though. There is limited seating downstairs, where you might be waiting for a while during busy periods.

Ich habe nichts bekommen luser

The persona was very rude and didn’t wanna give me a refund but they still gave it to me. The manager was speaking really rudely and rolled his eyes at me. When I gut the refund the lady stated saying that she told me the price before but she didn’t.

I have seen rats on the floor below, and also the burguer I ordered was not the one I recieved at all. seriusly disgusting.

my drink has pour over the order given it tasteless and the order arrived after 2hrs.

This mcdonalds has started ripping and folding their fries packets differently so that you get fewer fries.

I have ordered a simple McWrap Chicken Caesar, I got some other Wrap. A friend of mine Ordered Fried with ketchup and didn’t get the ketchup. So only 3 stars. Food is ok and

Ugh, unfortunately a cramped restaurant and not very friendly. The fries are better than in France on the other hand but the burgers are nothing exceptional... Fast food has been losing momentum in recent years, it's all becoming very bland. So-so.

No Mayo. NO VEGGIE NUGGETS. Straw in my milkshake is slowly dissolving as well. Toilets resemble the food. bad overall. 👎

Small but clean, very good welcome

Cold and stale burger. Dry Bun. Cold fries. Coke with no gas. Miserable service.

Good compromise between "quality" and price, a stone's throw from Piccadilly circus, there is a comfortable seat

This was ordered for work and it never turned up, delivered to incorrect address

It was super crowded, the service was bad and the food was ok. If you want a fast and cheap meal, go for it. Otherwise, try to find a good restaurant, since you are in a nice area full of options.

No choice in the menus, poor hygiene but fair price

Cheeseburgers without cheese, toilets are extremely dirty and service is also unfriendly and bad.

This Macdonald disgusted me, my friend had a tender in his burger and everything was cold, the service was also not pleasant

i never received my order bit status says delivered

never opened at 6am! If you dare a cup of coffee and a breakfast in the morning, you need to go somewhere else. (my second attempt in two weeks)

The first time a restaurant found without self service or can't order thru app. It means cannot earn point or use offer. I can't imagine and hopefully someone can explain if it's common in London and why.

Restaurant keep delays order for no rezon

No machines to order at in this location.

Food was quite hot, which made a nice change.

The food arrive in the basket of a bike. Not hot box. The food was stone cold. Also no straw to drink the chocolate smoothie

A great double sausage McMuffin. Good quality.

I was scammed by a Mc employe i buy a Mc crispy Menu and i wait 20minutes for The Menu and i dont get The menu and i payed 4.99 pounds // i was scammed from. McDonald’s Bye Bye

Food was perfect but the service was a bit long.

Chaos chaos chaos!! McDonald’s have come a far way in the past decade at improving customer service and order logistics - this McDonald’s appears to have not got the memo.

Ugly dirty and long waiting times… Toilets are absolutely filthy…

was so late and food was completely cold

Very good. Sometimes delivery takes time

Vraj the manager best service I’ve ever received in my 27 years of going to McDonald’s. Please take note corporate. This is how you run an establishment!

What’s wrong with the staff???? My bf is ordering so I am waiting on a seat. A female staff asked me to go away as I am not customer!!! I told her my boyfriend is ordering! How stupid she is???? (Brown skin middle aged women, 15:20 downstairs)

Delivery time kept changing, why do you as it’s still late from the original time that I expect it. When it eventually came everyone’s cold. Most of the cold coffee was spilled. The has brown was cold an flat as everything else was thrown on top. It was so disgusting. Waste of my money it went in bin. Very disappointed. I don’t k ow whey I always think I’ll give it one more time.

Surely the worst attention received in all of London.

The most disgusting McDonald's I have ever seen in my entire life. The tables are located in the basement, so no natural light and above all no possible accessibility for people with reduced mobility or with babies in a stroller. Everything is dirty, the tables, the chairs. The toilets to vomit. The service is deplorable. No tray for those who eat on site.