McDonald's in City of London, Westminster

Came to this McDonalds with my mum on Thursday 28th November Placed the order at the till, service was slow. Getting the food was even slower, then when eating the meal the burger was really cold and had onions and pickles in which I did mention that I did not want any onions or pickles Took the burger back up and said that it’s cold, the manager did not seem happy at all about changing it Then the hot chocolate was rubbish so my mum took that up to get it changed but it still wasn’t good Never going back here again because of the issues I think the staff and management needs to be trained again

The first worst MacDonald's I ever went to. Given the plenty of beautiful shops in the street, we could imagine this MacDonald's is more warm than it is actually. But the real issue is that you can't yell at any customer who does not understand why you want to take his command back (host with terrible accent). And the poor guy got the sauces or something else thrown by the host in the bag. It fell on the ground and the guy had to ask the host to calm down. I've never seen that. I've seen similar other incivilities in other places. It's supposed to be London, how's this even possible ? How much did it change in 10 years ? About my command : mine was marked as ready and when I asked for it, the host stared at me and without saying anything, continued to yell illegible things. I spotted my command and I had to wait that the guy distribute maybe 6-7 other commands before I decide to take my command by myself. We ate in the place but I would discourage doing so. I think this is an overcrowded MacDonald's and the workers may be burning out, but that's he worst MacDonald's I ever seen. Actually, I'm quite shocked. Moreoever London people do not clean their table after they ate and left all their trash. I'm not sure it's a London people thing but I've seen that in many places. Not a good image for London when visitors need to clean the place they eat before they can sit. If you have choice, you should avoid this MacDonald's for another one or a competitor, which will be better for sure.

It's gets busy around midday but the food has always been consistent

Not a regular at McDonald's. In fact only second ever visit and both this year! Food and service good and quick. Can't fault them in any way.

Avoid unless desperate. Order numbers on screen saying ready to collect were not correct. 10 minute wait for Big Mac and small fries, how can that be for the basic items of the McD menu? No sauces offered for fries. Fries themselves were tepid and soggy. No napkins. Big Mac was at least fresh. WORST McD EXPERIENCE EVER.

I ordered food by app before coming to the restaurant. When I got there . I waited longer. At the end I left without food . And no refund . Very disappointed

Food was very cold and didn’t get half my order.

Went to order the new Mc rib today. Waited half an hour for my order and this is what i got. Worst McDonald’s in the UK

Always happy to have always arrives quickly it's 50/50 tho if it's hot or lukewarm which can take the enjoyment out of it a bit but the kids are always happy and I like the seasonal/limited edition items it keeps the variety fresh so don't get bored of same burgers Even after a bad experience I do go back coz you get what you expect 9 times out of 10 Staff at all locations are typically good the loyalty scheme in the app is good giving a fair few freebies mostly use for the mini mcflurrrys Recommend for breakfast lunch & dinner

Went for breakfast yesterday only to find a workman, recovering the seats. No PPE whatsoever, tools all over the place, old seat covers on the table right next to people eating, a compressor going off every few minutes, working on a table with no protection and the area not barriered off! The old seat covers were covered in rotton old food and drink waste which was laid on a “live” table, right next to members of public, eating their breakfast!!!! Absolute disgrace!!!

The manager wasn't good with customer service. Even after complaining about the quality of food....he didn't take the action and asked to go ahead with it. Disappointed.

Clinical. I didn't enjoy my experience.

The old on-demand system has been eliminated Currently there is only one way to order: Equipment available in abundance in the restaurant.

didnt even turn up was delivered to the wrong place

APPALLING. Bad workers and horrible service. I paid at the automatic machine and the ticket did not print. When I went to get the order I saw how another person took it. I complained and nothing. Without the ticket they paid little attention to me.

my child who is 6 years old had diabetes and I went to go get him a ice cream with sugar and sprinkles and when we got their they said we would have the ice cream because it’s only for non-disabled people. I feel really offended by this since his blood levels were low and you guys were being rude.

Mac Saudi Arabia hits it 10 zero times and it's not delicious honestly 👎🏻👎🏻👎🏻

Order takeaway today. When I got home, my chicken burgers were beef and the cheese sticks were missing... Not serious!

Still good quality food but not as affordable, can recall in 90s going to McDs in Watford most days and you got free coffee refills back then. Online ordering now in store which is time consuming whilst waiting for terminal to place order. Also long waits for food at counter as staff appear to prioritise the numerous take away orders for delivery riders.

If you order table service, don't expect it to be quick. Had to go and find out where our food was 15 minutes after ordering and then waited another 5 to receive it. It wasn't as if the place was actually busy at the time!

the say that my food it was delivered and i not received my food to the time

Had a lunch at this location today. Fries were pale, dry and tasteless. Staff was rude. Location was clean and decent looking.

There are far better McDonald's branches...

The food was good! 💪 The service was.... Okay. The atmosphere, is also fine.. Overall It was fine.

Rude staff, horrendous waiting times. I am also to believe the Franchise owner engages in illegal conduct.

my order was never delivered. where is my order?

Waited soo long as they missed my order

Found a bug in my food and the lettuce in my burger was brown and looked old very disappointed.

Sandwiches were lukewarm but it was £3 for 3 things. A deal for sure. Real British beef, raised on antibiotics?, not sure. Chicken chopped and formed but crispy but mayo chicken was lukewarm. 😐 But maybe you only get hot sandwiches for the more expensive ones. McDonald had a farm you know but that was a lonnnnggg time ago. Quality has left the building? Er... I mean the farmhouse? Maybe.

Shocking food Staff unfriendly and didn’t want to be there. avoid

The meal that we had ordered was not exactly a good one but our complain is with the fries. We ordered the Mayo Burger because it was cheap and we were short on money but we instantly regretted it because it was just so sad to even look at. The fries were very soggy and looked like they had been cooked hours ago, which is unreasonable - Fries should be the same with every meal. The only thing that was appetizing in the meal was the Coke, and the Barbeque Sauce. Even though it was a cheap meal, it should at least look edible (the lettuce and chicken patty was falling apart when we opened it and it didn't even look like a burger). The location is nice and convenient if you want a quick snack.

I don't prefer this place, try another one.

Nothing wrong with it, it's a McDonald's so no atmosphere and we didn't eat. The milkshake was the same as anywhere. And the service was quick. What I will say is the toilets were disgusting overflowing sanitary bins and smelly.

Terrible toilets, almost died here and no sauce, when I buy 4....

The delivery driver went out of the usual direction for my delivery. It should have only taken 5-10 minutes instead he went all over the area before reaching me!

Clean and modern but the slowest breakfast service I have ever experienced in any McDonald’s anywhere. Avoid unless desperate!

It’s good place and good food. Unfortunately we could not use washroom 😉

Walked in then back out as there was blood in the toilets was horrod me & friend was shocked

It's a McDonald's you know what your getting, it's convenient when your a 100 mile a hour in London

Their self order machine doesn’t give out the receipt for the order number placed. On top of that, the person at the counter was interrogating regarding the order! He was asking questions as if it was a viva/oral exam! Wouldn’t recommend this outlet at all

Forgot about my order, processed lots of higher numbers then handed over a cold filet . Toilet area shared MF was very cramped and hard to get back out. I did raise concerns to customers service but they never replied

Bit into my burger and found what seems to be plastic or rubber or something similar. Very disgusting to find in your food.

Ordered myself a McFlurry and didn’t get it for 20 minutes whilst people were getting there’s who had ordered way more then me and after me. Asked the lady where it was and she said I don’t know and carried on.

Prepare to wait at least 15mins for your food....the new system is in place.

Really bad service, ever if the staff mention to us they will close in 15min (and we are aware of it) they take it off my sauce and clean the table in front of me while I am eating 8min before the closing time..I’m working in hospitality and I know the rules..I don’t deserve this kind of treatment even if is McDonald,I eat in rush cause I understand they are closing but I paid for my food and I still had enough time to eat.. manager “imran” apologised to me at the end,he tried to explain his side but still it was 5min before the closing time so there’s no reason to pull up the chairs next to us and tell us to leave..

He knows his way and delivered right at my door

Posted even though I wasn't their.

They were very busy. The pubs were closed. I ordered food from the kiosk. I got no order number and no reception insole 3 different people Including the manger my order 10 times. After an hour I just took what they gave me. He said they check the receipt paper every 10 minutes. This is not true. I was there an hour. No one check the developer. Lots of abandoned orders.

Just eat delivered on time so no fault to them but half order missing and soggy chips. Won’t use again

Very polite delivery driver pleasure to deal with thank you

Macdonald's is Macdonald's what more can be said really. Walk into any Macdonald's you know what to expect, it's not haute cuisine

Breakfast starts too late, and finishes too early. Still awaiting the Philly Steak to reappear. Why take the best fast food burger from the menu?

Really busy, nice couple of beers before going into the theatre right next door

McDonalds food as usual, handy and discounts on the app used. Went with my kids and the place was too crowded, but expected considering the location. The bathrooms are a falling hazard as stairs too narrow and people queue to get in and you try to get out with your kids...

Wasn’t salt on my chips pretty disappointing like the parents of the staff here

All food is cold and the driver drove the wrong way for about 10 mins

Ordered porridge and on arrival it was tepid at best.

Great experience. Toilets way up 2 flights of stairs so not easily accessible for disabled or those with physical difficulties climbing stairs .

lovely quick service , location is convenient but the tables are always full

Ordered my food and had been waiting over 40 minutes still without my food. They said it was due to it being too busy but I didn’t accept that as a reason for the unacceptable service

Merci à amzod et khadidja très bonne personne qui ont su me conseiller et m'aider Garder des personne comme ça dans votre équipe je reviendrai avec plaisir !!! Encore un grand merci à eux pour leur sourire et leur bienveillance (the french guy merciii)

Drink dropped all over food couldn’t eat delivery time kept changing.

Poor service towards wheelchair users and the food took over half an hour to be brought to us. Also when the food was brought to us the food was absolutely freezing cold. The staff was disgustingly rude to me and my resident carer/husband. People with children tried to on numerous occasions attempt to sit where we was placed (priority seating area) and customers hated the fact that a wheelchair user was parked in the correct seating area. I will NEVER come to this McDonald's ever again because of the discrimination I cruelly endured in my visit.

Extremely busy as it’s on Oxford street! Ordering very easy by using the automated screens. The machine was out of paper so we had to get a staff to look up our order number and he was quite helpful. It took almost 20mins for the order to be ready. Ordered the cheese dippers and they forgot the tomato dip. Whilst waiting for the order we noticed a lot of people coming back complaining of wrong order or missing items so please do check your order thoroughly before leaving the pick up point. Food was fine just wasn’t impressed with the overall service and missing dip. But it’s a very busy please. I will avoiding it next time.

Toilet smelled heavily of urine

Delivery person had no idea where my building was which is totally unacceptable. I had to walk down the street to collect it from him as he was at the wrong building and proceeded to argue with me about his sat nav. What absolute nonsense

Very busy mcdonald's in a very busy road in London! Service was very quick though, food was ok, appeared rushed prepared..

When I ordered my food was did at 12:30. After 3 further delays it arrived at 1:25 awful service

Hire someone to clean the bathrooms full time.. or even it's. It's way beyond a developing country bus stop bathroom.

Everything wrong and took an hour to get to me.

Die Toilette hat ein schlimmes Geräusch bei jeder Spülung gemacht.

The coffee spilled in the bag and soaked everything.

Hi, it took over an hour for this delivery to come. I understand it’s a large order but we waited for over an hour to receive this.

Well over an hour late and it was stone cold. It’s in the bin now.

Standard McDonald's - nothing fancy, the usual efficient

Experienced a phone being stolen from the pocket at this branch (Oxford St). The staffs were just oblivious of the incident. Apparently it happens 2-3 times every day here and the management just tells you to call the police. No security personnel, very busy, crowded and best of luck getting a table service.

Fast service, food was very hot, and the seating areas were spotless.

Det er en meget rodet restaurant.

餐點一切正常，服務生有時會給不屬於餐點內的東西，例如毫無關連的醬料包，但有時候又會忘記給紙巾 餐點非常便宜好吃，出餐速度也很快，都使用自助點餐機，機台螢幕靈敏，不會卡頓，菜單設計也非常方便點餐及付款 某一區的餐桌上甚至有無線充電，充電速度很慢，但吃完大約可以充5%電量，對於有急需的人很有幫助 用餐區很大，座位非常多，都很乾淨，桌上不會油膩，地上也不會黏黏的

Obnoxious miserable staff behind the counter, they shouldn't be let anywhere near the paying customers. Food is also generally cold and badly made. Also most of the self service machines never have any paper in them

Coke dropped and spilled over the food

The Just Eat driver refused to come up to the flat door stating that he could not leave his bike, and left the food outside and left. The food is cold and unacceptable. I have photographic evidence that I'm willing to publish online.

mcdonalds so cant give it more than three. mcflurry was good, where is the caramel option??

all My food was ridiculously cold and it took so long to come. I ordered at 9:30, and it came at 11

Met a nice girl who gave sound advice

Was ok...very basic,quality of service not that good

When paying, a check was not issued.

The burgers I ordered were cold and the mozzarella sticks box was ripped and some were missing with some unknown red sauce on the inside of the box not Impressed in the slightest wether I get any form of refund for this or not is another matter.

Toilet out of order. How incredibly disgusting.

Fast food, the only thing you need to be aware of, it card only. You can either do your own order or order at the counter, but you still have to go and collect it. Can get very busy at times.

This McDonald's has a great location, right across from Uniqlo. The food was okay, but the atmosphere was not great. There were a lot of people just sitting around, and it didn't feel very safe. I was fine because I was solo, but I wouldn't want to bring my family here. I placed my order at the self-service kiosk, but I didn't get a receipt. This was a bit frustrating, because I wasn't sure of my order number when I went to pick up my food. I had to guess, and luckily I was right. The food is delivered to you by automated system. This is kind of cool, but it also felt a bit impersonal. Overall, I'm not sure if I would go back to this McDonald's for dine-in. The food was okay, but the atmosphere and service were not great.

It's alright. Food was good, love a big tasty. I wish they would just leave it on the menu instead of continuously adding and removing it. Little seating considering how busy it can get, so I wouldn't count on being able to eat inside.

I order my food at 9.20 and received it at 10.46 after they twice rescheduled the times this is Terrible service and twice this has happened and it’s not cheap I need a full refund please for the inconvenience

Everything is damaged because the soda is open

Got the complete wrong order. Not sure what happened.

You need to hire employees who can actually speak and understand English. One of your employees got my order wrong simply because she couldn’t comprehend what I was saying clearly. Also fix your system. It’s too hectic

I paid for two meals and I paid for extra Sauces and I didn't receive them I'd like a refund

was a whole different experience different lot of food out of choices

The McDonald's breakfast is a thing of beauty. Get a bottle of orange juice with your MEAL, and your joy will be complete. (Less than £5!).

We just got home from this McDonald’s and they literally forgot our 20nuggets and our sauces, im mad cause the tickets aren’t working too. So we got no proof but our card that we paid with