Yates Club in Cannock Chase

I was greeted at the bar by a toothless man who was shortly replaced by a miserable lady who couldn’t care if she served or not And in all it was awful, never again. Wonky tables that spills drink everywhere Not even a mirror in the toilet Awful place

As you expect from Costa, sat outside with the dogs watching the world go by

Its got some very dedicated and committed staff who make the place tick and serve you as if you were the only person to have visited. BUT they cannot contact their other shops unless its by the same route customers use to communicate with them ie via the switchboard at that particular outlet. Now given that staff are keenly dealing with customers by telephone or in person all day long then should you have an urgent or highly demanding query or the simplest type ie do you have that item in stock at your outlet then its almost impossible to resolve it without waiting for an endless age until ( if you are lucky) someone answers in another shop or the phone is cut off. Owning a big retail outlet and not enabling direct personal exchanges between staff???? How the hell is it so difficult to put direct lines in to enable staff to resolve queries instantly??? Its a good outlet spoiled by cheap owners or worse by indifferent owners not interested beyond making a buck from the customer who deserve much better. Very good and keen staff ,nice stock,the place is worth a visit but the management need to revisit how to run a business.

Disappointed to be told that Blue Light Discount is now only honoured Mon-Thurs at the Winding Wheel Cannock, whereas it used to be accepted there 7 days a week. A shame that NHS and emergency services staff are no longer valued by Marstons as much as they used to be!