Based on 1.031 opinions finded in 2 websites
Based on 1.031 opinions finded in 2 websites
Nº 208 in 319 in Cannock Chase
Nº 27 of 42 Other cuisines in Cannock Chase
Opinions
Did a click and collect recently, was ready within an hour and collection was very efficient. Always lots of nice items in stock
Clare Taylor . 2024-12-12
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Good quality won't go anywhere else for my bath towels
Kate Mayhew . 2024-11-24
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Bought a feather pillow and the feathers keep coming out and scratching my face ,I took it back and was told , because I had bought it longer than 30 days ,they couldn't do anything.it wasn't cheap £30 and NOT FIT FOR PURPOSE. I will be contacting trading standards .
Julie Newman . 2024-11-09
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Its got some very dedicated and committed staff who make the place tick and serve you as if you were the only person to have visited. BUT they cannot contact their other shops unless its by the same route customers use to communicate with them ie via the switchboard at that particular outlet. Now given that staff are keenly dealing with customers by telephone or in person all day long then should you have an urgent or highly demanding query or the simplest type ie do you have that item in stock at your outlet then its almost impossible to resolve it without waiting for an endless age until ( if you are lucky) someone answers in another shop or the phone is cut off. Owning a big retail outlet and not enabling direct personal exchanges between staff???? How the hell is it so difficult to put direct lines in to enable staff to resolve queries instantly??? Its a good outlet spoiled by cheap owners or worse by indifferent owners not interested beyond making a buck from the customer who deserve much better. Very good and keen staff ,nice stock,the place is worth a visit but the management need to revisit how to run a business.
Nick Meehan . 2024-10-17
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Was in store today and trying to get a refund as my sheet had bobbled after one wash. I’d only had it 2 days and the manager Richard said I was not entitled to a refund. I came home and told my children and it would appear that Richard is a snake in the grass. Beware of him, he likes to bully older people like me who don’t quite understand our consumer rights. Richard did not want to help me, there was a big queue behind and he embarrassed me. Shame on you Richard, I will never return to the Walsall branch again.
James Murphy . 2024-10-15
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Great shop Dunalm. Only thing is they have a lot of clutter, not easy to manvauve trolleys around. Lovely cafe great coffee. I wanted a lite bite Food not available after 2 pm Staff said all machines have been cleaned. I only wanted a toasty .
Linda Shearer . 2024-10-06
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A really nice place to stop off. Have a coffee and cheese toastie. Very well-priced, nice and clean, with very nice staff. And a very wide range of things for your home in the shop as well ,
Troy Finnegan . 2024-10-04
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Warning to all with Celiac Disease. On Tuesday 24th September I met my friend at Dunelm's store in Paisley in their 'Pausa Cafe' I ordered Gluten Free soup and a Gluten Free Roll. I told the staff that I have Celiac Disease many times, I was assured that they understood about Gluten Free Food, as they had just had staff training on that very subject that morning. My soup and roll arrived, I took a bite of the roll, swallowed it and realised it was a normal roll, not Gluten Free, I ran over to the woman in charge and told her that the roll was not Gluten Free, but she insisted that it was, I did not eat any more of it. Within minutes the woman in charge came to my table and apologised, saying that I was correct and that a new member of staff had put the wrong roll on the plate, she apologised again, offered me some Gluten Free biscuits, which I refused but she dropped them into my bag anyway and apologised again. When I got home I was severly ill vomiting until my body got rid of the Gluten from my stomach, which meant I could not eat anything for a day and a half until my digestive system healed after ingesting Gluten. My reaction to Gluten is bad enough, but what if it had been someone with a Nut Allergy, they would not be here to report this warning to others. I contacted Dunelm yesterday to warn them of the above, but no one has contacted me on such a serious event, shocking, in light of recent events when people with allergies died
June M . 2024-09-26
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Click and collect for some curtains ordered online. Girl on the collection desk was pleasant, speedy, and no fuss whatsoever. Was in and out within a couple of minutes.
Ben H . 2024-09-15
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Helpful staff. Good range of blinds.
Lisbeth Wort . 2024-09-15
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Cakes etc are lovely, but disappointment with the breakfast. It wasn't very hot and the omelette was tasteless. No mushrooms. The toast was nice, but overall it needs improvement.
Escape50364309590 . 2024-09-13
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Absolutely love dunelm, great quality in everything they sell.
Cauly B . 2024-09-10
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I often visit Cannock Dunelm Pausa Coffee Shop and have always been happy with the warm and pleasant welcome from the team there! I visited on 3/9/2024 on joining a queue I observed the various attitudes of customers to the team member on duty. As usual most customers were pleasant but the person before me was terse and somewhat impatient, despite this Karah was pleasant, patient and professional as she had been with all previous customers, I left feeling a welcomed and valued customer as usual! I feel Karah is an asset to Dunelm!
kjcstaffordshire . 2024-09-08
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Asked for item and directed straight to it great service
Ben Airey . 2024-08-24
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Good variety, helpful start and onsite cafe is good.
John Moore . 2024-08-12
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Popped in for a click and collect order. Waited less than 5 mins to get the order and the staff even helped bypassing the check out queue to get out. Very helpful
Nic Banister . 2024-08-06
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Visited today to purchase toliet/ bathroom accessories. Very disappointed, damaged boxes on display, clearly previously opened boxes on display. Blank spaces where no stock was available. Lots of staff walking about but no interaction or interest in customers. If stock is damaged or has clearly been opened, it should be removed from shelves. Everything not in stock instore was available online, but it definitely needs a good sort out and removal of damaged and previously opened stock! Expected better.
craig canning . 2024-08-03
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Most of what you will need for your home
Chris Cadman . 2024-08-02
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We just had a look around the store
Petra Satterthwaite . 2024-07-25
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Good store with plenty of stock, all the usual you'd expect 👍🏻
Mat Walls . 2024-07-19
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I visited the Derby store and stood in line to order coffee. One member of staff, to my astonishment, sneezed into her hands and then proceeded to carry on with her duties. She made no attempts to initially use a tissue or wash her hands after the event. She did not appear to be serving at the time but was in the food and drink preparation area. This poor lack of hygiene is totally unacceptable when working in a food area. I left the store without purchasing a drink and will not return. Unfortunately, I was unable to locate a manager to report this matter.
Annie . 2024-07-13
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Great store very clean and tidy well stocked and friendly staff
Kulvinder . 2024-07-09
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My Wife loves Dunhelm, everything for the home.
DENIS CHETWOOD . 2024-06-13
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Had what I wanted in stock so went and bought it.
mick mick . 2024-06-09
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Staff aren't the most knowledgeable about item locations but are happy to help. Store is a a little cluttered but has a fair amount of choices
kingmoochoo . 2024-05-15
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Nice cafe clean shop nice products
Andrew Hayes . 2024-05-10
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A loverly place. Great disabled access and not bad prices. Staff have always been courteous and friendly and cannot help out enough
Martin Spriggs . 2024-04-24
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I visited dunelm in Hereford we ordered two lattes and the coffee was so disgusting we both left them and will never return
Don . 2024-04-07
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Didn't have in stock the item we made a special trip to see. Plays instore music which is always a negative for us. Parking outside is adequate.
Kelvin Hayfield . 2024-04-04
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Love this store, over 2 levels, lots of stock, great prices
Ali Groom . 2024-03-25
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Good selection of soft furnishings and home ware
Peter Harrison . 2024-03-24
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Went to buy 2 single quilt covers ,couldn't find them, a member of staff helped me to find one and very kindly ordered another for me
Jenny Clarke . 2024-03-21
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Bought curtains, to long so tok them back to shorten but you have to have all packaging etc then it take 4 weeks to do
Colin Grimmett . 2024-03-12
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Great selection of quality bedding
tanya brown . 2024-03-07
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Perfect cappuccino with chocolate of course, lovely clean area, excellent service as usual from Summer, great selection of cakes too
dawn d . 2024-03-06
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Good range always good quality at affordable price and helpful staff
Mark Nix James . 2024-02-27
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Always have a good range of items and happy to help you order/locate if not always available on the shelf. Staff are lovely and can't do enough to help/be useful - especially Lisa, she's always happy to help and super chirpy, she's served us the last 2 times we've been and she just makes the shopping experience so nice.
Em Whitchurch . 2024-02-24
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Always a pleasure to go here always good parking and a very good assortment of quality items
Stephen Delorean . 2024-02-13
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Had to exchange an item due to a minor manufacturing fault, with which staff were considerate and very helpful. Very pleased with outcome.
David Smith . 2024-02-12
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Very good service, many varied types of items available, well worth a visit.
Keith Nunn . 2024-02-10
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Good selection and café very nice
Simon Lunn . 2024-02-06
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Perfect for linen and household goods.
Emelda Hairwadzi . 2024-02-04
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Lots of house items to choose from for drapes, linens and kitchen pans that we needed.
Mel Angier . 2023-12-23
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Should change the name to slow to nearly stopa! Coffee and biscuits were ok though. How come brunch stops at 12, it does mean breakfast/lunch. Re the lunch menu, not everyone likes cheese!
Sandra D . 2023-12-22
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Always quality stuff to buy and nice cafe to rest and have coffee, toilets are very clean and smell fresh
Lee Carpenter . 2023-12-16
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Lots of little things, I like this shop.
Valee Norris . 2023-12-16
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Went to see the leather sofa and dining table that I'd seen on the online site. But very disappointed that they weren't able to stock them . Only get online. I don't want to buy a leather sofa without evan being able to see it our site on to see how comfortable it was. And no sample of table . I did speak to a lovely member of Staff at the cannock branch called Lisa, She was very helpful and such a lovely lady . A credit to the shop .. I think there should be a stand with samples off leather an material for each sofa that is advertised on line . And a sample bord of the different types of wood so you can see the proper colour too for the tables and chairs. Due to not having room in the stores . I am worried about ordering on line without seeing the items I want in store 😫 if the sofa not suitable they will have to return it . So what happens to all the returned goods. Do they send them back out to a new COUSTMER our sell them off to discount store . 🤔
JACQUELINE SHIPPLEY . 2023-12-09
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A good selection of all products,friendly staff,helpfull staff
Teresa Hartshorne . 2023-12-05
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Excellent . Good products and a good price
Teresa Tolley . 2023-11-25
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Picked up some forks from the home section in dunelm today. Was told by the shop assistant at the till that she needed to see my ID as she said I look too young to be buying forks, I hadn’t got ID on me so she said she would keep them behind the till and I couldn’t buy them as they have to be extra vigilant. My nan asked to purchase the forks and the lady behind the till said she couldn’t, she checked with another staff member and she said no to my nan purchasing the forks aswell. Awful service and won’t be returning. Went next door to pound land to a very pleasant lady who didn’t ID me and now I have my forks which are safe in the cutlery draw at home.
L . 2023-11-13
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This is the third time coming to the cafe, and every single time the staff act as though they don’t want to be there. They never give you a smile and talk rudely to customers, hardly ever look you in the eye, and when they do it’s uncaring. Perhaps offer the jobs to people who actually want it/ need it.
Jasmine M . 2023-11-12
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Been trying to get through on phone for half a hour
Pauline Devine . 2023-11-09
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A very good shop with great choice. Unfortunately we could not get a sofa bed or tv unit as they were "out of stock" so we were very disappointed😳.
Teresa Bartlett . 2023-10-28
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Great shop with a lovely cafe and such friendly staff in the cafe, always a pleasure to visit
Natalie Barrow . 2023-09-28
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Local shop ideal location plenty of parking
Chris Mayers . 2023-09-19
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Love this place ❤️ would go every week if I could afford it ,awsome place ,lovely cafe and nice staff to ,
Elizabeth Mcnally . 2023-09-17
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Very nice well presented interesting store with friendly staff.
Richard Guest . 2021-12-28
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Plenty of good quality bed wear here
Paula Dobie . 2021-12-22
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Had just what we needed. Large, well stocked store with helpful staff.
M H . 2021-12-20
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Had a lovely walk round and made some purchased and a coffee at the café 👍
marina Jones . 2021-11-14
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Love to have a browse they have some lovely gifts and Christmas 😊
Margaret Susan Harley . 2021-11-12
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Great store nice items reasonably priced and good staff.
Phillip Walmsley . 2021-11-03
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Do not buy on click and collect, because they say they have the item in stock and pay for it, you wait for a text to say its ready to collect but non come, the next thing is you sre told they are very sorry its not in stock, Then you have to wait for a refund thats takes a week to process !!? I needed this item snd wanted to go elsewhere to purchase but because they are hanging on yo my money I cannot do!!! So ring the shop snd make sure they have one in stock then go pick it up and pay st till. Terrible service kn click snd collect .you are failing your customers i am abdolutely fuming
Jo Sowton . 2021-10-16
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I love this store, it has so much to offer. Hand wash as you walk in. Staff are always friendly. Coffee machine wasn't working. But we had a great deal which was on offer. Large mince pie, and an instant coffee £1 delighted. Got all my purchases that I went for. But I need to go back for another item. Looking forward to our next visit
Val Wheeler . 2021-10-15
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Love to wander around spacious store .
Ally Bagnall . 2021-10-14
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I go to Dunelm regularly. They have a great variety of well prices items for the home. The staff are excellent. We often have lunch or a snack. Again excellent service and reasonably priced, good quality food.
Lynne Hodge . 2021-10-12
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Lots of stuff to spend your pennies on
kevin price . 2021-10-09
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Really good items for sale and the cafe does a great bacon butty!
Dawn Kinsella . 2021-10-09
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Nice easy parking and entry to the store, clean and well laid out.
kev pearson . 2021-10-05
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isles a bit narrow but not busy so social distancing was not a problem.
Keith Pearson . 2021-09-14
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Good quality products and great selection. Nice cafe too
Wendy York . 2021-09-14
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Smashing well laid out store with helpful staff ☺️
ajgfive . 2021-09-13
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Nicely set out,some great bargains and even a little cafe upstairs. (There is also a customer lift)
julie thompson . 2021-09-12
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We’ve got a curtain pole from Dunelm is good shop
Terry Bicknell . 2021-09-05
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Big fat dunelm with lots of extra home goodies! Recommended.
Katie May . 2021-09-01
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Got a lot of help from gentleman on shop floor. Really appreciated that.
Margaret Johnson . 2021-08-25
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Love this store, they cater for all budgets, you can buy as cheaply or expensively as you want in all departments, nice cafe also
Josephine Parrish . 2021-08-24
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My wife loves the place... enough said!!
Colin Humphries . 2021-08-20
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Went to buy pillows but many out of stock. Nice store and very quiet but was 6pm on a Wednesday.
Charlotte Davies . 2021-08-18
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Everything you need for the house in the way of curtains, bedding etc.
Lee Axten . 2021-08-14
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Love this store.Wide variety of household items.Excellent quality goods.Staff always friendly and helpful.Small cafe in store that is great for a coffee break also have customer toilet facilities in store.
Margaret Williams . 2021-08-14
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Dunelm take your money for stock they do not have then it takes them two weeks to return your money, so then they ask you to review your purchase but refuse to publish it & ask you to edit it because they don't like the truth, but buyer beware!!
Maurice Bettany . 2021-08-13
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Good quality goods helpful staff, with a wide range of products.
Wendy Kilford . 2021-08-10
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Nice store with plenty to offer
Richard Wilshaw . 2021-07-30
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Great shop. All quality for home.
Stephen James . 2021-07-21
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Stop all the 'you can only do that on the Internet' rubbish and give people proper customer care - and regardless of you only having a customer service telephone number I will find an address to write to. Do not assume that you will always get away with shoddy customer service just because technology allows you to and do not sneer at customers willing to stand up and complain.
Amanda Meakin . 2021-07-21
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Love the store, huge selection of home goods, many discounts, nice caffe inside.
Vitali Smirnov . 2021-07-18
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Got everything needed at good price
jennie owen . 2021-07-14
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Helpful & friendly staff. Quick service. Even better when items have a discount x
Tricia Whitbread . 2021-07-06
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Great place to go, lovely things to buy
Tracy Perks . 2021-06-30
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Staff very helpful in finding things i had seen on website.. Well stocked.. Range of prices.. Good selection.. Got everything i went for.. Plus a bit more!!
Yvonne Johnson . 2021-06-23
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Assistants very helpful But didn't have line props as they sell pegs and washing lines
Jeanette Follows . 2021-06-19
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Great bargains and the coffee upstairs is not bad too.
Paul Smith . 2021-06-13
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Staff knowledgeable & helpful, plenty of stock, nice light clean store, all safety precautions in place, easy free parking
Rach Everton . 2021-06-12
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Good shop but always spend to much money
John Snape . 2021-05-24
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Nice to be back instore shopping
joan faulkner . 2021-05-17
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They sell some really nice items in store
sean joyce . 2021-05-15
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All good not very busy so straight in.
Keith Woods . 2021-05-10
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Does what it says on the tin brilliant
patrick healy . 2021-05-10
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I just love everything in this shop
Louise Evans . 2021-05-03
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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