Based on 872 opinions finded in 4 websites
Based on 872 opinions finded in 4 websites
Nº 154 in 319 in Cannock Chase
Nº 23 of 42 Other cuisines in Cannock Chase
Opinions
been sat here for 30 minutes in the car waiting for click and serve, they have not once bothered to look to check outside if i’m here, i can see that my drink is done on the counter but unable to get it due to my child. the drink has been on the side for twenty minutes now 🙃i will be leaving and i best get a refund for this, surely they can’t give me a drink that’s been left out for how long and haven’t bothered to try to give me it
Jet63913004481 . 2025-03-11
MORE AT TripAdvisor
joshy barker is amazing! his drinks are impeccable :)
Joshua Barker . 2025-02-24
MORE AT Google
The most useless hot chocolate I have ever had at a costa. Might as well have ordered milk
Hassan Abdullah . 2025-02-16
MORE AT Google
I essentially ordered 3 iced coffees for £18 and I received some random hot coffee. Where is my order, clearly the wrong order as I wanted frappes but got 1 singular hot coffee for £18!!!
Dean . 2025-01-04
MORE AT Just Eat
Amazing coffee. Barista Harry went above and beyond. Excellent coffee and toast. 😊
Pippa Stevens . 2024-12-28
MORE AT Google
10.30 am and costa coffee has no coffee available due to the coffee machine having a service - do you not service during closed hours? Anyway these things happen what annoyed me more was the engineer with something obvious to say and then the round of laughter as I walked out between staff member and the engineer . New Starbucks around the corner from now on
mr Sgw . 2024-09-11
MORE AT Google
10.30 am and costa coffee has no coffee available due to the coffee machine having a service - do you not service during closed hours? Anyway these things happen what annoyed me more was the engineer with something obvious to say and then the round of laughter as I walked out between staff member and the engineer . New Starbucks around the corner from now on
mr Sgw . 2024-09-11
MORE AT Google
Ran out of cinnamon roll but did leave a note - would’ve preferred a substitution than nothing but overall drinks are fab.
Annalise . 2024-09-02
MORE AT Just Eat
Ordered two of the same drink with different milks. They didn't come labeled so we had no idea which one was which.
Lillie-Mai . 2024-08-10
MORE AT Just Eat
Great Costa. Very fast service :)
Sara Nahid . 2024-06-02
MORE AT Google
Great Costa. Very fast service :)
Sara Nahid . 2024-06-02
MORE AT Google
Loved it. Coffee ☕🫡 blame. The staff is also friendly
Ro.Shivan . 2024-03-17
MORE AT Google
Delivery women very good. However the hot chocolates I ordered did not have chocolate dust on them or caramel syrup we did not get what we paid for. Would help if the staff read the order correctly considering I go in there all the time! Very disappointed waist of money this time not happy
Chloe . 2024-03-15
MORE AT Just Eat
Friendly staff & delicious coffee
Christine Glaves . 2024-03-14
MORE AT Google
Always a good cup of coffee and cake nice clean place good service
theresa taylor . 2024-01-31
MORE AT Google
Much like any other Costa. Staff at this coffee shop helpful. Busy most of the time. Gluten free options of food very limited, if any! Plenty of parking nearby.
Fran Bedford . 2024-01-24
MORE AT Google
A busy Costa next to Tesco and B&M... loads of free parking and a few seats outside. Clean and well run, service with a smile! A good range of coffees and treats 👌
Angie Edwards . 2024-01-22
MORE AT Google
Friendly staff, quiet and lovely place. We have a problem with the internet and the phone does not work inside the coffee. . They don't have free internet
Shivan . 2024-01-13
MORE AT Google
Went in this week at 17.30 and when the staff make you feel like you are a burden to them!! It's not a very welcoming atmosphere to be in!!! No hello, the team member grunted his words when he eventually spoke, no communication what soever, no customer service skills, I asked if they did BLC, which he said Yeh & on both orders he didn't apply it. The drinks were okay, food okay but again no communication, they were just left on the side for us to collect 2 Very miserable staff members and the place was very untidy a lot of mess everywhere, especially by the food prep area If I was a mystery shopper, it would have been a Big 0 I've used this costa in the past, would I return? Definitely not.
Mrs Seab . 2024-01-10
MORE AT Google
Noticed that when tables are cleaned lots of stuff is just wiped onto the floor! Staff polite, coffee was ok but experience let down by the way tables cleaned. I don’t like sitting drinking coffee in a cafe where litter and food is on the floor.
chris . 2024-01-09
MORE AT TripAdvisor
Great staff, seems to attract tedious toddlers (every single time!). Good coffee though!
Lostie . 2023-12-08
MORE AT Google
These were all stone cold and the order was wrong everything we paid for was missing in regards to extras.
Lee . 2023-12-01
MORE AT Just Eat
Great local Costa, friendly staff, providing great service.
John Michael Kennedy . 2023-11-27
MORE AT Google
I am missing items from this order! This is the last time I use Just eat! Absolutely shocking service! Pay money to not be everything included in the order
Nathan . 2023-11-18
MORE AT Just Eat
Fantastic, Jo is a credit to the team!
L H . 2023-11-18
MORE AT Google
Never seems to be hardly any flavoured syrup in drink that we pay extra for and Original delivery said 15-30 mins, time kept updating eventually delivered about 50 mins after ordering. Just eat or Costas problem I’m not sure.
Kayleigh . 2023-11-08
MORE AT Just Eat
Went to collect a paid for Too Good To Go Bag and the boy had no idea why I was there and stated there was no surplus food. Although there was plenty to be seen. Costa, this app is about saving waste and helping the environment I had a completely wasted journey to your store today. These boys need training on how to work the app or you need to come off and allow other businesses to help prevent waste and help the environment
Benjamin . 2023-11-05
MORE AT Google
Terrible latte very foamy. After working for costa for 7 years i don’t believe this standard of drink is acceptable. We were delivered a mango bubble frappe without any mango bubbles and NO STRAW. Luckily i have some at home but its not good enough. I have pictures to prove this. The driver was lovely though on the plus side. But costa this is not acceptable.
Charlie . 2023-11-03
MORE AT Just Eat
As regular visitors to this store it seems to have gone down hill. And Holly the new woman gets orders wrong plus shes puffing and blowing when store gets busy not very professional. looks like going elsewhere We miss Julie she was fab very pleasant its not the same anymore.
Andrea Evans . 2023-10-27
MORE AT Google
Do not use, this restaurant had my order and was preparing it to be delivered at 13:55pm at 14:30 still no sign and still stated on the app that it was being prepared to be delivered at 13:55. Contacted just eat who are looking into it. The order now states delivered at 15:23 when it wasn’t. Phone lines are currently unavailable so unable to query at the restaurant. Appalling service.
Becky . 2023-10-19
MORE AT Just Eat
I used to love this Costa but over the years the staff have changed and every time I give it another chance it always disappoints. The staff are disorganised and service is really slow. I couldn’t have bought food if I wanted as all of the cakes were mislabelled and I couldn’t guess by reading the labels. There was only one couple in front of me with two drinks however it took over ten minutes to be served and finally to receive my order.
Mariano Salvatore Di Martino . 2023-10-15
MORE AT Google
Stood waiting 5-10 minutes before anyone served me and the staff came out laughing and being very rude Service was appalling Julie was rude and had a bad attitude with the way she spoke to myself and my family member was disrespectful don’t know how she has a job with her attitude
Tanya Sandhu . 2023-09-21
MORE AT Google
Great cost coffee a little hidden as it's around the side of the big Tesco so you have to look for it
Leon Barnfield . 2023-09-02
MORE AT Google
That's the way you should make coffee.
D . 2023-07-23
MORE AT Google
I am now a frequent visitor. This coffee shop is lovely, well all costas are but the staff here are lovely and helpful. The staff will explain what they sell and offer alternatives if they haven't got what you want. There are regulars that go here and I can see why.
Carole Hughes . 2023-07-06
MORE AT Google
Walked out , staff happy to chat to each other and not a will be with you in a minute .. stood there for 4 minutes without a word only me waiting .. no idea about service..
Peter Stirk . 2023-06-20
MORE AT Google
15 minutes, to get 2 small coffees, from 4 members of staff.
Luke Lloyd . 2023-05-07
MORE AT Google
Missing parts of the order even after I had paid £58 for the whole order
Natalie . 2023-05-03
MORE AT Just Eat
Always a good experience and good coffee ... any issues which Is rare is delt with in a sufficient Manor. Lovely staff who are polite and helpful
Wendi Dean . 2023-04-27
MORE AT Google
Came in for a bacon roll and tea
Brian Oshea . 2023-04-14
MORE AT Google
3/4 staff on, yet no table service, when your order was ready, it got called out, even though, the shop was not busy. Food and drink was lovely as usual. We had to clean our table, before we could sit. Staff not that great. Pleasant, but. Didnt clean tables after taking cups rubbish away.
Patricia Chapman . 2023-03-20
MORE AT Google
Julie served my food today and was extremely rude and standoffish. This was unprovoked by me or anyone else in the store. I have lodged a complaint in regarding her conduct. This is a shame as the other staff are consistently professional and polite.
Tom McDonnell . 2023-03-12
MORE AT Google
Delivery driver was really nice n had a great way of delivering food, all in all food was great n the man was a legend
Paul . 2023-02-19
MORE AT Just Eat
Ordered a hot egg, mushroom and spinach breakfast bap and got sent a cold egg and cress lunch sandwich. Not really what you want for breakfast
Rebecca . 2023-02-14
MORE AT Just Eat
Good cup of coffee, but staff need some training in customer service skills. If you have a queue of customers waiting for drinks it may be worth calling out the orders so that customers know they can collect their drinks. Oh and it may be worth your staff not looking at you with surprise when a customer asks if their drink is ready after 10 minutes of waiting.
Joshua Birch . 2023-01-21
MORE AT Google
Was ok waited over 10 minutes to get served!!
Tracey Snape . 2023-01-08
MORE AT Google
Didn’t get the caramel waffles! Drinks were good but no waffles, just a bay that empty :/
Dean . 2023-01-01
MORE AT Just Eat
The perfect place to go to unwind or for your office party. An electric atmosphere but you're still able to grab a comfy seat and watch what's going on. Maybe even join in. Staff are great and work at lightening speed to serve everyone. Remember where there's a queue there's a great cafe.
Russell Wilkins . 2022-12-23
MORE AT Google
Great if you can get a seat!!!!
Carol Lawton . 2022-12-19
MORE AT Google
No barcode on my receipts though to scan
Sarah . 2022-11-20
MORE AT Just Eat
Drinks were ok shame they didn't send any of the toasted sandwiches I ordered
donna . 2022-11-13
MORE AT Just Eat
Fab food and service - delivery driver was really polite, took a while to get a driver from store x
Jenni . 2022-10-16
MORE AT Just Eat
A really nicely decorated space especially given it's not a big shop - there's a feature wall and the board behind the counter is well laid out. Staff are friendly too. The hot chocolate was only OK though - a little bitter and made with semi-skimmed. Not sure if it was worth the price. The food on offer is a selection of the usual Costa fare, and is quite pricey so we didn't partake. Will probably stick to one of independent cafes in future.
Beti-Blodyn . 2022-09-30
MORE AT TripAdvisor
Awful ! No tea. Place is filty. Staff are blunt.
Jess Pink . 2022-07-23
MORE AT Google
Had a large hot chocolate which wasn’t very hot, should have been called a lukewarm chocolate. Was really tasty though so can’t fault that. Both my mug & my brothers were chipped which I don’t think is acceptable. Service was slow. Non of the tables were clean & most of the walls had coffee spilt up them. At £8 for two coffees you expect the place to be not so shabby.
russellbrown181 . 2022-07-02
MORE AT TripAdvisor
Fantastic service and coffee was delicious
Catd Dan . 2022-06-25
MORE AT Google
Went in today for a treat with my sister for a good catch very disappointed it was dirty chairs tables trays and even the cups will not be going again
Jacqui Little . 2022-06-11
MORE AT Google
First time of visiting this Costa, friendly staff, plenty to choose from.
Val Wheeler . 2022-06-07
MORE AT Google
One of best about. Team really friendly. Great coffee. Lovely atmosphere
Amy McCombe . 2022-06-02
MORE AT Google
Excellent as always, coffee great and friendly service from staff.
Phil Broadbent . 2022-04-29
MORE AT Google
My treat after shopping i really enjoy
Roseanne Colligan . 2022-04-20
MORE AT Google
Worst costa ever. I had a vanilla latte, the boy with brown hair and glasses and spots made it with the wrong sauce, I took it back and He had to re make my drink and all he did was swear and grunt under his breath in front of many other customers, When he re made it it was all Froff. His customer skills and manners are atrocious, he really needs some training on his drinks. costa hednesford you should be ashamed of him working for you. It was a bit of a mess in the shop no staff knew what they was doing and all seemed so unhappy.
Holly Everfield . 2022-03-07
MORE AT Google
Not the cleanest today. Had to clear the table myself, then request for the table to be cleaned. Also unable to scan the app and use blue light card together here, whereas some costas do offer this.
hannah baguley . 2022-03-05
MORE AT Google
We had two large latte's. Mine was fine and tasted of coffee. My partnes was milky and weak. I returned it and was promptly made another. It was worse than the first. It was really busy and I felt uncomfortable returning a second drink. Sorry Costa Hednesford but better coffee in the cafe upstairs that's cheaper too!.
Claire Evans-Bowers . 2022-02-27
MORE AT Google
I am really disappointed that I placed an order for 3 millionaires shortbread and I was only delivered 1. I mean I’m not sure how you can miss that to be honest and I’m really frustrated. It’s not like they’re cheap, especially as you are t always guaranteed a refund through these apps. How disappointing. 😔 otherwise lovely thank you. Impressed with the anti spill coffee cup design.
Emily . 2022-02-19
MORE AT Just Eat
Left my order on a neighbours doorstep after spilling it everywhere. Not a problem with Costa; never had an issue with them before but the delivery service was awful.
Chelsea . 2022-02-11
MORE AT Just Eat
The most friendly delivery man ever!
Claire . 2022-02-07
MORE AT Just Eat
Not the most dynamic staff. Avoid lunch times, unless you rather like queing.
peter finazzi . 2022-01-05
MORE AT Google
Incredibly slow service. Definitely will go elsewhere in future as this is consistent everytime I come.
Christian S . 2022-01-02
MORE AT TripAdvisor
Had the purple latte..... MMMMMMM. JUST LOVELY
samantha Webster . 2021-12-03
MORE AT Google
The gingerbread Latte was delicious
Joy Williams . 2021-11-16
MORE AT Google
The only thing that let's this place down is the dirty sticky tables inside been a few times and it's been the same each time
Jacqui Little . 2021-11-15
MORE AT Google
Easy access friendly and helpful staff typical Costa great
A S M . 2021-10-27
MORE AT Google
Could do with a, good clean and friendlier staff
albert dred . 2021-10-07
MORE AT Google
Friendly staff, wonderful coffee.
tim mccammon . 2021-09-11
MORE AT Google
I am sorry to write this but Costa hednesford is really dirty needs a deep clean the sofa needs to be hoovered and floor needs a good clean
Karen Sheldon . 2021-09-09
MORE AT Google
Nice guys, mixed up the coffee but soon sorted
Helen Ing . 2021-08-17
MORE AT Google
Great coffee. Good service. Felt safe - good spacing.
Dominique Powell . 2021-07-05
MORE AT Google
Good experience. Clean covid restrictions in place well managed
Maggie Coultas . 2021-07-03
MORE AT Google
Good service from friendly staff
Paul Smith . 2021-06-27
MORE AT Google
Dropped a star yesterday 17/6/21due to no drinks holders in store, awkward, left doing a balancing act to get the drinks home intact 😬
Andrea Groom . 2021-06-18
MORE AT Google
Friendly staff and quality drinks. Pleasant place to sit and have a drink
Jeffrey Ward . 2021-06-09
MORE AT Google
Staffs attitude was acceptable.
Dawn Kinsella . 2021-06-09
MORE AT Google
All the staff are lovely. Clean environment too.
Mel Griffiths . 2021-06-02
MORE AT Google
Great service. Staff are great at their job
Steven Rigby . 2021-04-29
MORE AT Google
Regular Customer , drinks are always hot and staff are super friendly and welcoming ! If there has ever been a mistake usually when their busy so no fault of their own their only human at the end of day they quickly to apologise and make the drink quickly again.
bernita shran . 2021-04-19
MORE AT Google
Great service just need a little more organised after serving customers that came in after me was served there drinks before me n I only went in for one drink overall great
Lee Gallear . 2021-04-17
MORE AT Google
疫情下衹提供外賣,職員衹有2或3人工作,每人排隊要合符適當的距離,到買完所需飲料或食物後,便要靜待(可座在椅上或企在一旁)等職員叫你的編號來拿取你的外買食物或飲料拿回家或戶外享用。
Jordan Chan . 2021-03-05
MORE AT Google
A bit of a queue, but, otherwise, a nice drink and pleasant service.
Dean Savage . 2021-02-16
MORE AT Google
Used the app and it was waiting when I walked in.
Geordie Lumsden . 2021-02-16
MORE AT Google
Love it gd service great coffee
Alison Roadway . 2021-01-11
MORE AT Google
Usual great coffee but staff let people without masks stand around in the shop even when they had their drinks.
Dave . 2020-12-31
MORE AT Google
It's a Costa. In Hednesford. You know what to do.
Craig Squire . 2020-12-19
MORE AT Google
Excellent coffee. I will be back
Linda Cox . 2020-11-21
MORE AT Google
Noisy place as are all Costas tables needed cleaning more regularly
Shaun Looker . 2020-11-09
MORE AT Google
Same problem as every Costa 2bh ... Great for coffee but the food range is appalling... always running out.. if you've ran out of most food by 1pm there's a problem!! This is a consistent problem at every costa I go too Hednesford orbital Lichfield... all as bad as eachother
Lex Smith . 2020-10-12
MORE AT Google
Went for coffee and cake with a friend and was met with “in or out ! “ from the trainee .. quite rude and needs more training from his parents in manners before being let loose on the customers. We sat on a table in the corner and although a man came around and cleared the dirty cups, no one wiped or cleaned the table. With Covid 19 still around I carry antibacterial wipes and used one of those to wipe the table over . I was shocked on how much dirt came off on the wipe !!! When was the last time this place was cleaned !!! Certainly no deep clean has happened in the last few month it was filthy !! On a plus note the coffee and cake was lovely as always but for everyone’s sake CLEAN THE BL**DY PLACE !!! 😡
stewartcharlesworth . 2020-10-08
MORE AT TripAdvisor
Great food and drinks as usual......friendly staff and good measures for covid too x
Kelly Lockley . 2020-09-21
MORE AT Google
Helpful staff, well organised. Good coffee.
linda . 2020-09-11
MORE AT Google
It's Costa ! You know what you get , expensive and cheerful.
Matt Hopwood . 2020-08-28
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Staff are so beyond rude, we were waiting at the bar for around 10 minutes while a member of staff was stood behind the bar texting, and then received Baby Guinness's like the picture attached. When we asked for them to be remade we were told no and that’s how they come. i’m not being funny it’s not. Thankfully Stewart remade them for us and he was lovely. They really need to reconsider their staff and their attitudes.