Costa Coffee in Cannock Chase

Ordered at 11:55, delivered at 1:30 pm

Ordered a nutcracker hot chocolate today, usually not one to leave reviews, but the lad making drinks was wiping his nose with his hand, picking up glasses from the rim and putting lids on takeaway cups with the same hand. Didn’t get my Christmas drink as advertised as well as the customers in front of me. The other lady making drinks reused/reheated some milk from the previous hot chocolate done moments ago. I’ll be back, just expected better.

Visited the store this morning with my son for hot chocolates, I was told once I had ordered they couldn't take card as the machine wasn't working, luckily I had some cash on me, other customers weren't so lucky, we went to sit down and I noticed the furniture was filthy. The profit margins they have they can certainly afford to have them deep cleaned. Its a shame

My favourite costa!! Always make my choc fudge brownie frappe superrr chocolatey upon request😋

Missing straws for the drinks we ordered

Really nice staff, superb coffee as always and really quick service

Friendly staff and polite too. Clean and hi genic stage to do work and table were cleaned when a new customer came in help u out to . Toilet We're very clean no dirty fingers prints all nice and clean space Lovely survive too thank u costa

I asked for my table to be cleaned please, a very pleasant young lady wiped my table very lacklustrely I pointed out coffee cup markings she said these were stains? I rub of my finger showed a different colour of the table? Instead of grey it became nearly white? Very poor hygiene. The coffee was pleasant enough as was my cornflake cake. But hygiene noooooo it’s disgusting, sorry, a hot wat cloth with some disinfectant spray would have my table clean and hygienic

Quick service, warm inviting, great staff.

Friendly delivery chappie food/drink as expected and hot 🤙🏻

The lady on the coffee machine is a wiserd. Never seen anyone turn out perfect coffee as fast excellent service, no waiting bang on.

Everything Is very good quality. But pricey.

White Chocolate Trillionaire's Slice Was missing

A nice spacious Costa, plenty of tables and a variety of seating. Standard menu as you would expect at a Costa.

Very friendly staff, who seem to know a lot of local people, giving the place a good community feel. Coffee and serve are always spot on

Clean, fast great coffee and nibbles

Quick delivery, hot coffee, delicious sandwich! :)

Costa never disappoints. Was busy but we managed to get a table for 2. Coffee was delicious and my daughter enjoyed her billionaires shortbread from the new menu

Arrived 1h30 minutes after order time… clock cold and food items gone hard. Full refund wanted.

Had to stop going every day coffee to expensive I'm a pensioner

I visited this Costa a few years back and was really disappointed at the service and the staff seemed to lack training. However, on a more recent visit, the branch seems to have got its act together. Staff seem to have received the training they need and they are much more friendly and helpful. Drinks and food are served quickly and everything seems to be running a lot smoother. The only downside of this particular Costa is the sound acoustics, or lack of. When it gets busy, the sound bounces round the room making the noise much worse. However, when it's not rammed, it is a great place to visit.

Always great to catch up with a friend, grab a bite and a good coffee, always reccomend!

Cold large hot chocolate no cream much lichfield town center

Trivlig preonal och Kaffe mycket bra Också smk kaffe jättebra

Usually pretty busy so must be doing something right.

My piping how toastie was put in the same bag next to my chocolate tiffin so had melted before getting to me. Both were very delicious though.

Driver was very rude, refused to take an alternate route to get to the house due to a closed road, and refused to walk a minute down the road to deliver to the door, spoke next to no english and only words she could say to me were “road closed” and “i no walk, i take order back” resulting in me having to do a ten minute round trip to collect from her might as well have walked to costa

Afternoon coffee made with lactose free milk 🥛

A Girl Called Hayley Served Me And She Was So Ride , She Had A Really Bad Attitude And Didn’t Smile At All , I Was Very Disappointed With This As It Was My First Time Going To This Costa

Could have been a little warmer but other than that was great 🤙🏻🤙🏻

Excellent service, lots of variety, clean and tidy.

OK, it was getting late in the day but not a very friendly reception by either of the ladies behind the counter. We were told that coffee would be in a takeaway cup even though we were sitting in. Flat whites ordered - not overly hot or strong.

Typical coffee shop, coffee was nice Usual décor and choice off drinks / food

Typical Costa Coffee shop. Same setting as every other you visit. Hot drinks were good, premises themselves were a little tired. Staff were friendly and had good service

Fantastic service, we even had a call to confirm flavour drinks for the kids

Best delivery I’ve ever received Order 100% all correct and hot Delivery early friendly happy delivery Perfect 😍

I was supposed to have my 2 drinks at 8:15 it's now 9 30. I would like to have a full refund because the drinks were spilt and the cold frape tasted off The man that diliverd it was nice, he was apoplectic but I'm angry

Brilliant experience. Best coffee in years. Staff fantastic

Lovely breakfast for a lovely price. Not sure if there was a deal on but got toast for a £1 so with a pot of tea (that you easily squeeze two cups out of) it only came to £3.25 for a simple breakfast.

Food service & Quality spot on.

Good sized Costa very clean and tidy

Staff act like they don't want to know . And that makes you want to leave . The place just isn't like it was . Your better off going Starbucks, the only problem is Rugeley doesn't have one

Great place to pop have a coffee snack..and a bit of socialising

Every time I have ordered from Costa, there is something missing. And no choice but to just get a refund or pay for delivery again - its frustrating

2 missing items. I want them refunded.

Dreadfull coffee Wake up people and smell some Real coffee...

No caramel in the coffee caramel frappe had to add my own. Toasties stone cold had to warm up in my toastie machine

Always nice and tasty, very friendly staff who work hard to provide a great experience.

Coffee was good, staff were very friendly, well maintained and clean coffee shop

I would like a refund as I've got a wrong order

Had a nice hot chocolate today t just eat delivery thing I don't understand is every hot chocolate I've had always had cream and marshmallows in them come on rugeley please do the same 🙂

Usual Costa standarda Littlestone due to being very busy

Was in for take out the staff were friendly and efficient can not ask for more

Nice cozy place to have a drink!

Morning coffee always great to have before going work, sometimes busy and ques are with regular old ladies out for the morning sun, they love their cakes and teas :) good to see them joyful for a coppa, and staff always helpful, cheerful and on spot with extra service fast and cordial. Yes, definitely stop by, family friendly also :)

It's local, it's convenient, provides good service and value.

As always coffee caramel was perfect service excellent what else can else can I say

It had moved premises, a lot smaller. Felt cramped.

Put it notes for delivery driver to come to the front door, he rang me at the back gate, I said can you come to the front door please? He huffed and put the phone down! very rude

Driver was aggressive, didn’t even attempt to come to the specified address and then decided to say it was delivered and I haven’t received my coffee. How hard is it to deliver to the place specified

Nice clean and friendly service.

Excellent service staff always friendly and happy 😊

Staff polite enough but there were many tables full of used crockery etc and I had to clear a table. That's not acceptable whether we are in pandemic or endemic status....cleaning is cleaning in any event and front of house responsibilities should be maintained to a good standard level. Maybe it was a one off...it was 4pm but saying that it shouldn't matter what time of day it was should it? I would've left but my daughter wanted to treat me!

Love Costa they know what I drink and every so often I get a free drink

Nice friendly Costa staff friendly and Can get a seat

Very good service was excellent 👍

Freindly branch of Costa convenient for the town centre.

Tried to pay cash , but refused legal tender , £50 note they don't except according to management ????? And requested to take away , and served in sit in cups, then just tipped them in to take away cups , so very cold because of the cream

Some staff were standing around chatting to some people in the shop for quite a while. Both when I was being served and afterwards

Disgusting service. And treatment by assistant manager Sunday. Poor customer service skills and embarrassing me and my wife to the point of tears.

Staff member who served at the till was coughing in to her hands. And didn't wash them afterwards.

Took an absolute age to get served. As it usually does at Costa s. Assistants acted like I was invisible.

Great costa shop. Very helpful staff. Would recommend.

We did not get our order!!! The restaurant phoned to say they did not have the breakfast wrap or muffins offered us an alternative and then did not send it!!! Very disappointed

Very clean and tidy food was very good as usual

Nice, cosy place, friendly staff.

The staff are so friendly especially the one girl she always takes time to chat and ask after my dog

Staff are friendly and the new location size is great. Handled the covid situation nicely too.

First class service, staff friendly and helpful . And coffee second to none .

Nice and friendly staff and clean, take grandson for treat

Very friendly and helpful staff.

I can’t go to a gym but I can go in and get a coffee. No thanks reject this Coca-Cola owned corporation that serves overpriced products

I order from here 3/4 times a week as a treat to myself after the school run. I usually have a croissant, hot chocolate, chilled latte and a cake. Today (mothers day) was no different apart from the person who made my order up left a lovely little note to say have a lovely day 😊 little things like that keep people going and give them something nice to focus on. Lovely gesture.

This Costa is now closed..... for good 😡😡😡😡

Great Coffee Shop. Totally different due to the Socially Distancing rules. One way system in store. But the same great Coffee that we all expect from Costa. Great Staff.

Staff going the extra mile to ensure customer comfort and safety. Very friendly and excellent service.

Lovely and clean friendly staff.

It's Costa, excellent.... Nuff said.

Nice shop, friendly staff, good coffee

Nice staff and friendly staff nice and clean and quick service

As it say's in the title we stopped here for a couple of coffee's to recover after our long canal walk. Obviously this branch were obviously getting used to re-opening after lockdown. Good social distancing measures in place set out by the government. Felt safe. Good coffee and, a limited menu. Only gripe was we don't think the air conditioning was working properly or turned on as they seemed to be alot of flies flying around, a little off putting - but due to the current circumstances, this is a trivial matter.

Nice place coffee is nice but way over priced for my liking all Costas are too expensive for what you get.

Real helpful staff good service tables are cleaned straight away Can not fault in away way well done to the team

I went to pay a visit in this Costa on Friday where the town was pretty busy that evening and the Xmas lights were being switched on. I witnessed an awful experience where a man and a lady in her wheelchair where entering. As her husband held the door this gentleman went to enter the premises not realising the lady in the wheelchair. Her husband was very rude to the gentleman and he profusely apologised not realising what he had done. He even had the decency to apologise to the lady in the wheelchair and held the door open for her and showed remorse and again apologised to the couple. Obviously she didn't have the decency to say thankyou and accept his apologies. But what was upsetting was as the gentleman went to enter the premises the husband slammed the door in the gentleman's face which was very unpleasant and also totally uncalled for. The gentleman didn't react and was clearly upset and just walked away. That persuaded me not to enter the premises considering everyone in the town were enjoying themselves. There was no need for that to happen but unfortunately things like this do happen no matter where you go.

Come here regular for a morning coffee.. nice place nice friendly staff.

Love the different flavours of the coffee

I visit here often and walk past a lot. It’s obviously typical Costa and the food and drink is lovely. However the staff are always so chirpy and friendly. They welcome you and are always happy!

I visit Costa a lot. Manager Sam got promoted and was missed. New manager Kelly has settled in lovely always friendly chatty and bright feels like she has always been there. All the staff are so helpful nothing is too much for them to do. Kelly Enid Alex Paige Tom and Millie are the best staff ever they remember your name and what you drink. Great team brighten up my mornings. Keep up the good work

Millie is my favourite in costa! Always so attentive, bubbly and a huge smiley face! Always makes my son laugh and recommends drinks to me as she knows I love syrups in my coffee! I’m gutted when I go in and she isn’t there. Xx

I stopped at Costa today with my mother to feed my baby the barista named Millie was a very helpful young lady very attentive and very polite. There should be more people with her customer service manners. Made me feel very welcome. 😌