Wyevale in St Edmundsbury

A tasteless fish and chips.. dry chips... had to fight to get a mug of tea. The outer kitchen (where the teas and coffees are made) looked in great need of a high pressure hose... The young woman that took our order was short, fat and spotty, totally unsmiling and dedicated to being unhelpful... grumpy and snappy when asked a direct question.. My partner ordered a salad.. a bland and tasteless salad. We were allowed mugs for our tea at the third time of asking... one was dirty.. What a disaster!

Today myself and a friend spontaneously took a trip to Wyevale Garden Centre to pick up a few small house plants as we have recently found ourselves as first time home owners. Whilst browsing for house plants, we were approached by Cathrine. My friend and I have no experience with keeping house plants so were very grateful for her help. What stood out to us the most about Catherine was her extensive knowledge and her kindness when helping us both. She was incredible! We both felt like she really wanted to be there helping us and in turn ended up buying plenty of new plants. Her approach to customer service was second to none! It was fantastic to meet such a helpful and kind lady!

We called in to the cafe after a trip to hospital at about 1.30 pm. It was quite busy, mostly over 60's, like us and mothers with small children. I had Hunter's chicken and husband had steak pie. The person taking the order was polite and helpful & the service for the first course was fast. Food was tasty (chips not very hot) and there was plenty of it. We had Earl grey tea and were even offered a slice of lemon. Waited a little while for the second course but I suppose we could have asked. We took advantage of a special over 60's offer and had 2 courses and a cup of tea for under £20 for two -good value for money. Will visit again

We hadn't been to the café here for quite a while, so as we popped in for a few bits last Sunday afternoon, we thought we'd give it a try.Our first impressions were that there was a distinct lack of supervision. One young lad was all on his own behind the counter battling with the coffee machine, while the queue was increasing by the second!! Meanwhile, two other lads were aimlessly sweeping up around people who were eating and drinking & obviously getting annoyed at dust being swept onto their food & drink - really??? Why weren't they told to sweep up later when customers had gone & help the poor lad behind the counter who, by this time, was snowed under??By the time we were served, he was visibly flustered, all fingers & thumbs & things were going badly wrong. The coffee machine was obviously malfunctioning, we paid for our scones & lattes by card - the card machine had run out of paper & he couldn't give us a receipt - what???My husband insisted on a receipt & the lad got a piece of paper to write the amount on & then he couldn't find a pen that worked!!This is disgraceful & not the fault of the young lad serving but the fault of the management - booze ups & breweries came to mind!!!The scones & lattes were fine but the Manager/Superviser should definitely up their game, as there are plenty of competitors in the area just waiting to welcome their customers!!

Called in for lunch, decided on prawn fill baked potato with salad and coleslaw. The prawns were dry with no sauce, and on asking told run out of coleslaw without any comment at time of serving. Poor meal will give them a miss in future,

Went with parents to grab a coffee and breakfast. Started queing at 11.10 and didn't get served till gone half 11. There was one person on the till and a big big long que. Ended up getting served at 11.40 and they said that breakfast menu was over. We explained that we had been waiting for over half hour but they didn't care. We then decided to have lunch menu and we ordered chips garlic bread and a sandwich with a tea and coke. We then paid and five mins later the chef came out and said they had no garlic bread. Even though considering we had paid for it all they said they would give us an extra portion of chips instead. Shocking service. We received the food. Sandwich was nice but apart from that the rest was shocking. Chips was hard and they had cheese on them even though we didn't ask for cheese. There was hair in the tea and it was all such a disappointment as was looking forward to a nice breakfast there. Will not be returning to this cafe ever.

Party of 4 for christmas lunch, pre booked, bit odd we had to pay in advance but food was nice and generous portions, mushroom soup was very tasty and cheescake yummy

Good well laid out Nursery and has a lot of stock, whilst here we bought ourselves a Christmas Tree in advance

What a joke, 7 adults with tiny babies hogging the soft play chatting, while a multitude of kids had to climb around them, no supervision, tables filthy, floor filthy, no one came in to clear tables of mop up unknow spillage in all the time we were there. Staff need to up their game as seem to be totally absent, que at counter as only one poor lad who was obs new and an old bloke who could give a tortoise a run for its money we’re serving. Soft play needs to be expanded to cope with the number of kids

Went to the cafe as there is a play area £2 per child !! For kids right ?? Its more used as a resting place for parents and babies ,it was filthy, if you want to clear the tables,wipe down and sweep the floor first crack on,I complained twice,a little guidance in health and safety needed.If you want a coffee it's a test of will and patience

Had coronation chicken sandwich full of flavour & nice brown breadService a little slow but to be fair didn't appear to be many staff around but we're efficient when serving if not particularly friendlyPleasant venue but I have always found the chairs to be hard & uncomfy for any length of time.

Swimming in oil,cold sausage,cold hash brown, inedible mushrooms pathetic single rasher of over cooked bacon £10.50 with toast and coffee.

Restaurant is poorly organised, there were no menus available and staff seemed oblivious of customers, on their phones in dining area chatting and swearing, not normally bothered about this but there is a sizeable children's soft play area so it seems inappropriate.

A friend and I popped in to the cafe after we had been round the nursery. I had a Coronation chicken jacket potato and it was delicious. It was hot ( the potato ) and lots of filling. I really enjoyed it. My friend had a cheese scone and a pot of tea and was equally satisfied with her choice. We sat at a table as near to the conservatory as we could and it was nice and quiet. We would go back again.

For the first time we visited Wyevale Garden Nursery in Bury St EDmunds. The range of garden plants, tools, etc was excellent. Then we had food at the Café....clean and good food for £9.50 each....for pensioners. Enjoyable for the great price.

Place was dirty, we ordered afternoon tea, no scones!! bread was stale, cream was frozen so we complained, so they heated it up in microwave and gave it back to us! No other options, or dairy free alternatives.

Arrived on a Saturday about lunchtime for lunch and there was one very good young man, who was over worked, serving behind the counter. On asking what we wanted we were told that it would 35 minutes for any hot food. We plumped for tea, cake and scone. It is not cheap and the scones are nothing like the quality of size of scones you get from Marlows; a local competitor!!

Stopped in for a lunch. Ordered two fish and chips with profiteroles for desert. Serviced fairly quickly food came out soon freshly cooked fish which was nice chips just standard type. The lady who served us the meals very pleasant and friendly. They is very little atmosphere in the cafe area which is a shame. Cakes looked nice though may have to try them next time we visit.

I saw an offer to pre book afternoon tea. Wow a good amount of food with a pot of tea all for £5. Excellent value.

My friend and I popped in here for a relaxing coffee and cake, and I really do wish we hadn’t bothered.

The service is exceedingly slow for over priced food. We were told there would be a 20 min wait after 45 mins food arrived and was cold.

Just been to Wyevale Restaurant had 2 Flat White Coffee`s £2-50 each not a prob a slice of Victoria Sandwich £2-85 a bit pricey now for the SHOCK!!!!!! a tiny Bakewell Tart boxed size ready for this £2-30 i would not have bought it but there was no price on it (wonder why) my bill was £10-15 my other half asked why so dear to be told it was a Gluten Free one i feel for any one not Gluton tolerant but again it did not strees this NOT GOOD ENOUGHT manager take note think the uniform should be stripped top and mask won`t be buying again!!!!!

Tener un cupón de 2 desayunos por 8 libras elegimos el Bury street Edmunds jardín. Podíamos elegir cualquier desayuno. Pan tostado y bebidas son artículos adicionales. El desayuno completo inglés es muy bueno y el servicio era muy bueno.

Me detuve mientras recogiendo algunos suministros de jardín, y encontramos la cafetería/restaurante tenía el encanto general de lugar de cantina. La zona de comedor era austero y ordenado, pero el servicio era educado, pero le faltaba ese algo. Lo que fue que no pude poner...

Treated my nan and mum to a cream tea (which is not cheap) The cakes were cheap nasty bought in...

A menudo pasan mucho tiempo (y libras) en este lugar - y también a menudo una parada para un almuerzo ligero. No es nada especial, pero está bien. Sopas y bocadillos están muy bien. Tamaño de la porción de las fichas ha estado en el...

Nuestra nieta tuvo su fiesta de cumpleaños en el parque infantil wyevale en Bury. Qué gran éxito en muchos niveles. Desde el mismo entorno al personal que los apoyan en todo no puedo recomendar lo suficiente. A los niños se les da más de una hora para disfrutar de la reproducción y luego se proporcionan con la mejor comida que he visto en una fiesta de niños. Les dieron mazorcas de maíz, pollo picaduras, albóndigas, los palitos de pescado, salchichas, bolos de brócoli y papas cuñas, rodajas sandía y fresas para nombrar sólo algunas de las opciones de comida. Fueron exhibidos en palitos que es más fácil para los niños a ayudarse a sí mismos. Después de esto cada niño me dieron un bizcocho , para decorar individualmente y luego comer si quieres. Había incluso un tiempo para jugar más si los niños querían.

Muy decaída, solía ser encantador para el almuerzo. Ahora tienes que hacer cola, ya que solo tienen 1 miembro del personal teniendo y haciendo pedidos de bebidas. Las mesas no se limpia, el suelo es un desastre. Chaqueta de patata evidentemente ha estado sentado por un rato y la lasaña estaba recubierto en algunas hierbas que eran demasiado para el plato terminado y quemado a un centímetro de su vida. Pan de Ajo fue ligeramente tostado por un lado. Las patatas fritas eran bien. Por el precio que cobran que realmente necesitan sus juegos! Será que le da una pérdida para el futuro previsible.

Centro jardín encantador. Buena variedad de plantas. Lindo Arreglo de navidad. El personal era amable, especialmente en la zona de afuera Kim plant, muy atento y entendido ella es una ventaja para la empresa.

Llevamos a nuestra nieta de 2 año para el almuerzo seguido de una sesión en su área de juego suave.

We saw a local advert for afternoon tea, so decided to try. We arrived at 4.15pm today only to be told that chef is not serving afternoon tea. What a joke , what a waste of advertising . We have visited the restaurant a few times before though today will be the last time we visit the garden centre

After giving these a great review last year, I now feel they have rapidly slipped down the scale somewhat!!My order was, A cheese and onion tart, with new potatoes and salad. Delivered to my table was, A dried up old tart which I couldn't cut with a knife and new potatoes which resembled prunes! It was nothing to be proud of and how they could allow that to leave the kitchen, remains a mystery!!I requested a refund which was obliged. I won't be returning in a hurry, that's for sure!!

Arrived at 9.30 Easter Saturday to find the Restaurant half full with children enjoying an esster treat so found a table at the far end. Was told there would be a long wait as there only appeared to be two members of staff present. Just after sitting down there was a terrible racket of barking , fighting and general dog noises. It turned out that they are allowing the pet shop franchise to hold puppy socialising in a pen right by the restaurant. After waiting 30 minutes for breakfast and trying to shout a conversation with my friend we both vowed never again. I contacted them to find out if this will be every Saturday but they have not bothered to reply.

This was an excellent christmas experience, the children arrive and they have a delicious breakfast and then decorate cookies.Then the excitement begins, Roxanne (the manager and christmas elf) hypes it up, she interacts with the children building the excitement which culminates with a call for santa, santa arrives to a hail of shrieks with a jolly hohoho (the best santa Ive seen) Santa interacts with each child (and the parents) the children can then sit with santa and parents can take photos. The children left with a small present and big smiles.It was much more than I expected the atmosphere was fun and very christmasy

Have been numerous times,Fish& chips always excellent as are the sandwiches & scones,But this Sunday had the Lasagne,was Absolutely horrible,no taste whatsoever,could have been eating a bowl of dogfood,will Not be having that again!

The staff were extremely helpful and friendly, they explained that the fish batter is gluten free, I eat gluten but much preferred this batter it was light not greasy and the fish was flaky and moist, delicious, the chips were yummy too. The manager roxanne made a round of the tables asking us and other costumers if everything was ok. she was smiley and friendly without being intrusive. would definitely return again, next time for breakfast.

Great Staff and great food. Good value for money. Will definitely be organising some Christmas lunches in December.

Great value cream teaStaff very helpful and friendly, Roxanne always goes that extra mile to make our experience most enjoyable Would highly recommend a visit

First time here for breakfast. Only one other couple in the restaurant who had already ordered.I ordered the Great British Breakfast and my wife ordered a bacon sandwich.Good food however the bacon sandwich took 20 minutes whilst the breakfast was 35 minutes before it was servedWhat the service must be like if it's busy!!!

Well and truly lived up to the name! Pleasant and helpful service, food well prepared and good sized portions.

We visited Wyevale at Bury St Edmunds at the end of July. Two of us had fish and chips, the third fishcake and salad; the meals were well cooked and presented, and the staff were really friendly and attentive. Will certainly come again. And no, I've no connections with them beyond being a satisfied customer.

Just dropped in for lunch and thoroughly enjoyed it.Service was quick and there were several busy tables.Well done we'll be back again soon.

Food good and an initial warm welcome, but things turned sour! Three of us met for lunch; a good selection of food and drinks - we ordered 2 jacket potatoes and a toasted sandwich. A few minutes later we were told there was only one potato left! However they offered wedges with a tuna salad for one, or choose something else from the menu. I chose the former, and both potato dishes were appetising BUT no toastie arrived. A reminder a few minutes later prompted a waitress to go into the kitchen...but still no toastie came, so a further reminder... When it finally came it had clearly been reheated and was almost burnt rather than toasted. The replacement was thrust onto the table (no smile, no apology) just as the potato dishes had been eaten!

Thought we would give breakfast a whirl and we were glad we did! Bacon tasted like bacon, a good sausage and the little round hash brown was the best we had ever had. Didn't quite get the concept of the baked beans in a bowl (more to wash up) but we managed. The only criticism was from my husband - why can't it go on a bigger plate instead of making him struggle? We would be happy to return and eat the breakfast again. The young lady with the pony-tail who served me (I am ashamed to say I have forgotten her name - but she will know whom I am talking about) is friendly and helpful and a credit to Wyevale. Thank you.

My wife and I have been going to wyevale for breakfast once a week for months And it has always been a great experience staff are alway friendly and helpful And the food fantastic we can't fault the service would recommend ti everyone Looking for a great place to go

We, as several others were too, taking advantage of the offer of two main meals for £10 today but there were only two members of staff on duty at front of house. They were working very hard and apologised for the 20 minute delay but perhaps this store isn't big enough to cope with these deals. We usually use Wyevale at Bressingham which have all the dishes on display to view and a lot more variety but having said that when we did get our meals they were very nice and the staff very pleasant.

My friend and I visited here last Wednesday with a lady we care for , she is in a wheelchair so going out isn't always that easy , but our experiences in the garden centre and the restaurant has always been pleasent and staff extremely helpful , food is always of good quality , freshly made , unlike other places , nothing is to much trouble , there's always a smilie to welcome us back ! We've been many times and will continue to do so.

My mother and I visited for breakfast with my daughter, and we were very happy with the food served. The staff are friendly, and you are not made to feel rushed so you can take your time. There are activity sheets for children, and a colouring book which my daughter loved. A lovely place. We will return.

Visited for afternoon tea with a friend. Food was nicely presented. Not huge quantity but plenty for an afternoon treat. Sat in the sunny courtyard which was very pleasant, inside looked comfortable too. Service was very friendly and quick enough. Will visit again as it is nice to look round the garden centre, then have a sit and chat.

I am a garden center member so after receiving my buy one meal get one free voucher my partner and I thought we would try restaurant. It was very busy but the staff were friendly and seemed very customer focused.Because they were so busy I thought I would have a long wait but the freshly prepared food arrived within 20 minutes, ( I could not make it myself at home in that time). It was delicious and hot. whilst clearing tables the manager made a point of stopping at our table and checking that everything was ok with our order, we noticed she did that with other tables also. I would definitily return again

Fried crust not a proper slice of bread. Half a mushroom? 1 egg? At £6.25 for a breakfast we was well and truly ripped off! Complained to member of staff but just a sorry. No response from management. Only good thing was it was hot and the sausage was nice!

I was unfortunately extremely disappointed with the meal due to feeling that the food wasn't prepared as good as what I thought it could be. As well as this, the bacon wasn't cooked to a high degree and the toast was already cold once first placed on the table. I have eaten here once before and the food was great but unfortunetely this time, it wasn't that good. Furthermore, the manager was also very unprofessional considering the fact that we are guests.

We arrived for sunday lunch. Were not phased by the broken oven meaning no roast, but exasperated that they had not anticipated the fish and chips being everyones choice! It was sold out. My daughter was exasperated to be told, no jacket potatoes, wedges or baked beans. In fact the list went on. She ended up with vegie croquettes. But we fell for the chicken fricasse. It was revolting. Grey defrosted thigh trimmings in powdered sauce. And of two sides of chips only one arrived . We had to repeat requests for cutlery and never got glasses of tap water. One member of staff was doing his best, whilst the other kept the chef company and left the tables piled up with plates from 1.35 til 3..yes we returned for a coffee before going back to london and beccles. This will not be a meeting place in future

We recently visited this restaurant, with a view to having a cheese scone and coffee, however were disappointed to discover that the oven had broken down!.Overall thought the slice of cakes were expensive charging £3 a slice.This was our second time visiting, but generally felt that the prices were high in the Garden centre.We are a card holder but don’t think we shall make a regular attendance at this particular branch.

Overpriced second rate food, came with a bonus hair and then returned and replaced, only to have really bad guts 4 hours after eating the prawn sandwich. Wrote to complain to the manager via the website, not heard anything back and that was weeks ago. Very unhappy, will not return.

Had a very nice meal here for 4 people, was expecting the worse but had a very nice meal at 9.50 each for a main meal a choice of drink to start with a side order with the meal + pudding and tea r coffee to finish I didn't think was a bad price! If you are an OAP and go either M T W T you get it cheaper. The food was well cocked and tasted OK! Service was a bit slow but we weren't in any hurry. It is what it is a restaurant in a garden centre and would we use it again you bet we will

Very overpriced food , not too well cooked. Lack of staff means you have to wait a long time to get served. Will not be visiting again !

I am a gardening Club member and had bad experiences there in tithe past, but decided after a long interval to actually use one of the 2 for 1 offer of scones as I felt it must have improved. How wrong I was! I arrived 3 40 and there was only 1 cheese scone left ( they don'lose until 5). To make matters even worse the scone was really heavy and stodgy despite being warmed. The layout and decor look really inviting but the food really lets it down.