The Flying Shuttle in St Edmundsbury

Went today for Sunday lunch . Served by Jen who was really attentive and knew what she was doing . Everything was all good .. if I had to offer Improvements the main could have been slightly hotter otherwise it’s a 9/10 .

Very good food, very good service as always. I’ve been before and I will come back again and happily recommend. Thanks very much

Great service and good food. Great service from Jen for our order. Good food and great prices. Good time for food and enough time between courses

Good venue for a friend’s get together. Great service from Lisa

9 of us came for a casual lunch. Had a fab time thanks to Lisa service and a happy smile. X we’re be back. X so lovely to have real service thanks Lisa x

Lovely meal, lovely service and quick to rectify a minor mistake! Will definitely visit again. Lisa was great and really helpful!

We eat out 2 to 3 times a month and I can honestly say the steak I had was fantastic, perfectly cooked and the service was excellent we will be back very soon all the best Neil

The staff were very helpful and knowledgable. The food arrived quickly and was hot tasty and well presented. I enjoy coming here

Lovely meal there was 10 of us and we really enjoyed it. Great service very quick very hot.

Lisa given to the whole family a great service …always checking on us that everything was good from start to finish

Great food and Lisa who looked after us was very nice, friendly and helpful in our choices 10 out of 10 for service 9/10 for the food only because it could have been hotter.

Food and service was very good, the only thing I would ask is that the manager dress the part. He was friendly welcoming and helpful as are all staff, but the staff where more presentable than the manger.

Absolutely fantastic little place. Wonderful atmosphere and great scenary. Look forward to returning again

It has to be the worst fish and chips that I have ever had. Everything on the plate was dry. The fish batter was rock hard and the chips, what few there were, were very dry. I ate mine because I was hungry, but my wife could not finish hers. I reported this to the Manager and all he could say was “I’m Sorry”. I really don’t know why I bothered. What a disappointment as it was my birthday. I will never visit there again.

food was good service was good not much else to say

Very good food and service drinks were nice

After booking a table we arrived and was seated and then staff proceeded to set the table around us🤫 The food was good even if the roast veg was well we'll cooked. Was a quiet time but only one serving behind bar, one taking orders and one serving food, just meant waiting little longer

Surprised really good food with a great menu(not all burger and pizza) try the sea bass excellent

Good service, excellent range of options, with our voucher it was really good value - we were a party of 7

Served by Jen who looked after us really well, very pleasant and professional.

Jen was lovely & looked after us really well.

Helpful staff. Food fine not amazing

Since leaving the review below, we have visited 4 more times. Each time beng served by the lovely Lisa. The meals continue to e very good value for money & delicious. Lisa is always friendly & patient, even hunting out a sherry for my Mum. Delicious Sunday roast. Having sampled most of the Sunday roasts available in establishments around Haverhill over the past 6 months, I can honestly say this has been the most delicious. The thick slices of pork were tasty with crackling that melted in my mouth. The huge yorkshire pudding was beautifully light and just the right amount of rich gravy covered the plate. The roasted carrot, parsnip & potatoes were crispy but tender & fluffy inside. With the peas, green beans & sugar snap peas (declined the red cabbage), the meal looked colourful, appetising and did not disappoint.

Very good meal generous portions well cooked fabulous service very friendly will definitely be back

We had a lovely Sunday meal. We had booked for only 2 people but ended up with 6 more, a table was organised for us really fast with no fuss. Jen our waitress was really friendly and accommodating. Only down fall was the gravy, could have been thicker.

Very good experience today . Food good and excellent service. Jen was extremely pleasant and helpful with.

Nice meal, good service and atmosphere

Nice food, good friendly atmosphere, our waitress Jen was top dollar.

Our server Jen was fantastic. Really friendly, polite and helpful.

Our waitress Jen very attentive and friendly.

Mother’s Day roast , food was good and service was great .

Lovely food , great service would definitely recommend .

The staff were very welcoming and friendly and the food was excellent. All round, a very enjoyable lunch.

I recently ate and the food was nicely made. The service from Jordan was prompt and attentive.

Great service by Jordan, cheers

Great busy day at the Shuttle, going for Sunday lunch on the 23rd March. You always made to feel welcome as soon as you arrive. We had the lovely Jen, ( No 1) serving and keeping everyone topped up. She is a bright light for your company. Very professional and happy with the customers. I’m sure she gets good compliments. So will be back Shuttle, see you soon

Me and my partner recently visited the flying shuttle, and had a lovely time. We entered having no idea what to expect but the place had a lovely atmosphere, very clean overall and looked well kept. We sat down and I went over to the bar to order our drinks, the bar was very clean and the barmen (Jordan) was very friendly and polite with helping what drinks were available and recommended several choices to choose from. The food was okay and nothing to write home about, average pub grub but the atmosphere and staff made up for it!

Excellent Sunday roast. Great service. Jen our server is a credit to the Flying Shuttle. Very professional, friendly and attentive. Thank you!

Had a great meal at the Shuttle this weekend for my mums birthday. Jan our server was amazing, she was beyond helpful and such a happy, friendly person. Food was spot on and we were sat just where I had requested with in easy access of disabled toilets for one of our guests to use. The disabled toilet itself is one of the best we been to in a long while. Whole experience was more than we could ask for to make it a special occasion. Thank you Jan and all at the Shuttle.

Service was great, food was good and we enjoyed our visit

Enjoyed the meal, sadly no Chardonnay available and no fresh cream available for desserts or liqueur coffees. Service was first class, would recommend Toby for any employee awards available.

Lovely family meal, pub was very busy but we received fantastic service from Jen who looked at us brilliantly. Thanks Jen!

Had a lovely meal and special mention to Jordan behind the bar who couldn’t do enough for the whole party

Jordan is best Bar man in all Haverhill, hands down! Great service

Tasty food and great service from Charlie - thank you!

Lovely food and staff were helpful and friendly, especially our server Jen. Starters were amazing and the main was a new item which was a steak and mini pie. Those were both terrific and cooked to perfection. Only issue I had was the gravy that was very lumpy and almost jellified.

A good family meal with great service.

Lovely pub, great food and friendly staff. Our server Jen was great! Kind, funny and cheerful. She made our dining experience comfortable and made sure we had all we need for a pleasant experience. Food was bought out quick and eas tasty.

Very good quality food, lovely ambience & friendly staff. Charlie the barman was 10/10

Family friendly pub. Tasty food and nice service.

They have a new menu and a week ago I tried their chicken schnitzel ceasar salad with fries on the side Great! Today I ordered the same thing and NO WAY did it resemble anything like the original Either the chef didn’t know what a Caesar salad was ( or a chicken schnitzel) or. Couldn’t care less! My schnitzel was covered in bbq sauce and what looked like mozzarella cheese! The ceasar salad was 3 lettuce leaves and tomato!!!!! The dressing was some clear bitty liquid/ not ceasar dressing! AND no Parmesan cheese. What a total fun up. ! Finally the waitress gave me the bill without 30% discount for mains, Don’t they train their staff?!!

Food was cold when it came out. Table was pre-booked and I received a text the day before asking to confirm the booking. When we arrived at the place we were not informed that quite a few items on the menu were not available, i.e no roast potatoes, turkey and other items of which I can't remember. I ended up just having roast beef and Yorkshire pudding, which was cold and the beef was like boot leather. We waited over an hour and a half and in that time only 2 starters had come out. We explained this to a member of staff and the response was "and". We had a 4 year old who was getting very hungry and asked if they could at least bring out the children's dinners. The response was " I will have to speak to the kitchen". When the meals did start coming out, it wasn't the children's. The place was not busy at the time. No one enjoyed their meal. We were a party of 10 and was celebrating a birthday. When I paid there was no apology for the delay and no money off offered. We were not even told to have a good evening when we left. We will not be going back

Please don't come here for food. I think all their meat is out of date.

Very friendly staff,made to feel very welcome,food was lovely will definitely be back

So disappointing! Slapdash meal! Why can’t restaurants take pride in what they put on a plate! Haverhill has no decent restaurants-absolute waste of money!

I am so grateful to be able to find a restaurant that copes with my fussy eating. I swapped various items for others items and you were able to accommodate my wishes. At another previous restaurants my wishes had been refused, saying I had to have what was listed on the menu only. One area that could benefit others more is by having another vegetarian dish on offer. Thank you all.

Lovely local pub, run by really friendly people, always happy to assist with anything you need. Happy to let you leave your car over night if needed ;)

My local is the best! Great atmosphere to have dinner and perfect for a pint of beer.

By far the best pub in Haverhill, brilliant service, brilliant food and spectacular customer service. Been coming for years now and will never get tired of it.

Lovely pub. Had lunch with a friend. No photos this time. A pint of Wainwright's and Sausage and Mash. Yum

All very straight forward. Friendly staff who seemed to have a handle on everything. Food was good.

Wonderful little pub, great views and a warm feel. Friendly service great food. Highly recommend to friends and family

We are new to the area so we are still finding our way around but you place is a keeper we loved it bright airy clean excellent food lovely atmosphere we will be back again made a superb evening thank you

Comfortable and great food thank you. Recommend you visit and enjoy.

Nice surroundings. Very pleasant staff. Lovely food. Can't fault the flying shuttle.

Nice food. Service terrible. Bad attitude from young blonde waitress. We waited over half an hour for our table to be cleared & was only cleared once my husband went and asked. Waited absolutely ages for our dessert, and when the waitress came with our desserts, she banged them on the table and said "here's ya tart' and skulked off. Think she needs training in people management. Her attitude needs to be more friendly towards paying customers.

Warm welcome on arrival, manager was polite and courteous as was Jen the lady who served us. Unlike some pubs she was attentive but not over bearing and was always smiling. Food was hot and portions were of a decent size. Overall a very pleasant experience. Will definitely visit again.

We came as a family and weren’t treated too nicely. Our cutlery and napkins were dirty. We then waited an hour for our food. We ordered a ribeye steak to be told that wasn’t available only 30 mins later. Our sirloin steaks came out well done, when we asked for medium. The service and food was really bad. The staff seemed rude and not bothered.

Great restaurant, great staff and great food. Well done flying Shuttle. Will return again shortly

Had dinner here Monday and have to say absolutely fantastic. The staff are friendly and the food cooked perfectly. Well done team 5 starts from us

We went for an early dinner and we were greeted by a member of staff with a smile who escorted us to our table, our food was excellent and it was very tasty, all the staff that were allocated to look after us were very helpful and treated us with respect. The Pub/Restaurant and toilets were spotlessly clean. We would like to thank the Manager and all his staff for a very enjoyable time. Regards Johanna

Very good meal reasonably priced

Amazing food good section of food and drink didn't feel rushed when choices what to have friendly staff nothing was too much trouble would recommend to everyone and definitely coming back soon

Most of the menu had ran out so nobody could order what they wanted. The party was for a birthday and the persons whose birthday it was is a vegetarian so had almost nothing to eat. I reluctantly ordered a burger which was supposed to come with coleslaw but found out after I got my food that there was no coleslaw either! So I paid full price for a meal which had items missing. My burger was burnt in some places and so were all the Yorkshire puddings that people had. Why do you think it is acceptable to serve visibly burnt food?! The staff were dressed like they were popping down the job centre and lacked the capability to smile. I paid £15 for a main meal which I could have made in my air fryer for a few pounds, and it would have tasted better. Absolutely awful experience. It’s a shame because the restaurant itself looks fairly nice but that is the only thing going for it. I would like to say that it was a one off bad experience but every time I’ve been here it has been the same problems. I was gutted when we were told where we were going because I knew what I was in for. Never again.

Friendly staff and good service

Coffee was cold and very watery taste , lamb kofta taste horrible (probably the cheap meatballs from tin will taste better ) calamari like Haribo gummy, fish and chips -yeah chips was ok , desserts -vanilla ice cream - doesn’t taste like vanilla at all,brownie wasn’t good either -we tried lots of pubs ,restaurants and this one was the worst one unfortunately. Quality of food is very poor (well there was lots of elderly people and it looks like they enjoyed) Menus -falling apart and dirty (disgusting 🤢) We spent more than £100 and came back home hungry 🙈 Shame because pub looks very nice and is good location. They should change a food company Next day I woke up with big sore cold on my lips🫣

Food is a little overpriced, not enough staff, and when it's table service and nobody comes and asks for drinks only once it's not enough. It's always cold, Facebook page showed lovely Christmas decorations unfortunately it was very dull and lacking in festive cheer.

Very poor all round you don’t cough in you hand then have you fingers in food fortunately the food was cold so the waitress didn’t burn her hands 🤢

No complaints at all. 3 generations very happy.

Grandsons 18th birthday Great atmosphere Will come again

Ok, nothing fancy. Overpriced, especially on alcohol.

We visited the Flying Shuttle last night. We come to this pub regularly, visiting 5 times in the last 2 months. Usually our experience is great, food is nice and service is full of smiles. This time however not so great. My son (16) asked for a cider to go with his meal, of course accompanied by his parents. He carries his ID too. On ALL our previous visits he has had cider with no issues. However this time the young waiter asked for ID. My son of course handed over his driving licence. The waiter then told him he is under aged and cannot be served. Me and my wife both made him aware of our son's rights. The waiter went on to tell us its policy to not serve anyone under the age of 18. We asked to speak to the manager who also told us its policy and its in fact the policy of Marston's. We asked to see this policy and was told to go online. We spent a good 10 minutes going through Marston's policies online and Flying shuttles website. We could not find such policies laid out anywhere. It was because of this we decided to leave and obviously won't be returning. It's a real shame they have such ridiculous policies which completely embarrassed our son. We have made contact with Marston's to check that such policy exists. And if it does we will request for this to be made more clearer for future patrons. It baffles me a public house can afford to loose custom over something that is completely within the law. Update pending, once we have heard back from Marston's. Thank you for ruining a family meal out. **Thank you for your reply Carol. Would you also be able to point us to where this policy is outlined ? Thank you.**

Welcoming staff. Lovely cooked food. The service was fantastic, by head of house & the lovely 2 waitresses who brought our food out. Food was cooked very well.

Boxing Day 2024 lunch - over cocked, cold, slow and no smiles. Really disappointed. 3 hours to get a 3 course PRE ORDERED dinner for 5 people. Salmon starters - one thin sliver only, no garnish and frozen butter. Soup was lukewarm. Roast dinner - well, yorkshire puddings were cold yet burnt. Roasties were cold and rock hard. Sprouts not trimmed correctly so not cooked right. Turkey, as dry as Gandhi’s flip flop. Pigs in blankets not cocked fully. Crumble would have been ok if there was more custard than a thimble…. I know the place is a fry and microwave kitchen mainly, but pick you game up guys…. Only one real ale on, after been my told there wasn’t any. Service with no smile or any enthusiasm what so ever. And yes they sat us right next to the toilets… carpet was dirty, clearly not hoovered that area (we were the first table of the day there). £200 wasted. Went for a Macdonald’s after to fill ourselves up - which was hot and fast 👍 Will not be going back while under current management.

Excellent Christmas dinner today .. lovely food .. friendly welcoming staff .. thank you all.

Had a good time there. Sharers food was nice, though small portions. (Said serves 3-4, but was enough for one person)

Service good but food absolutely awful

You may like the food, you may not like the food. But for me, I was dissapointed and I wouldn't like to go back there to eat again.

First time we've been here despite living close by. Staff friendly and welcoming but very slow service, the place was packed though. Sharing 'signature' starter was really nice.

Poor value, poor service will not use again

Bit disappointing, went with friends for our little Christmas catch up as its a good location with where we all are, serving staff at the bar seemed drunk / on something and didn't know or care about a gluten free menu, however I knew from prior research there was one, another member of staff found it immediately... then managed to bring the wrong side dish to my friend. Food was mediocre, bit of a sad veggie burger but the young boy who bought the dishes out and checked back on us was actually a delight so that is one positive alongside my excellent company

Great pub food and service. Chicken and chorizo kebab always hits the spot! Nice little spot to drop in as there’s always a good atmosphere.

Family visit (5 adults & 2 toddlers) - first impressions were great, pub looked lovely. Waiter took drinks orders which were extremely slow to arrive! Eventually took food orders, we arrived about 16:20 & food served approx 17:45!! We had 2 very hungry grandkids at this stage - waiter said the delay was because they were busy with a Christmas booking! Restaurant didn’t seem overly busy to us & customers that arrived quite a while after us got served their meals before us.. personally I think the waiter had forgotten to put our order through until we questioned him about our meals. 3 of the adult meals were missing items (coleslaw, stuffing & cracking) - we were not informed about this when we ordered, when questioned the waiter he said they had ‘run out’! My partner had the Cheese & bacon burger - 3 bites in, he found 2 long hairs ‘in the burger’ 🤢 Waiter informed & said “Errrr”, walked away & came back & asked if we wanted chef to make another burger - No thank you! Waiter informed the manager (who I assumed at this stage would come to table to apologise), she walked past us twice & looked at us but did not say a word! Very poor customer service, the cheese & bacon burger obviously got removed from the bill but after such a long delay & really poor service, I can honestly say that this is the worst establishment I have ever visited & would like an actual apology or goodwill gesture (not for this particular restaurant). Whilst my daughter was still eating her meal, the waiter came over & started clearing the table & asked if we’d like to pay by cash or card - felt like we were being pushed out of there - at least wait for all customers to be finished eating!! Training needed for ALL staff. I await a response. £130.07 for such a bad experience!

We visited this restaurant today and was very disappointed, waited an hour an half for our dinner to arrive, people come in before us and was served in what would have been a respectful time, our arrived eventually with loads of missing items, then my dad found a hair in his burger, drinks took forever to come, all in all was a terrible experience, when we questioned the bill about missing items and hairs in our food we was told they didn’t have it in stock and that they was sorry about the hair, they also said that they was busy catering to a group of people which I think is a poor excuse for the level of service that was provided

Very average. Time taken to deliver the starters was too long, time taken in between courses was too long. Who thought of putting balsamic vinegar and pesto in tomato soup? No mention of that on the menu, and why would you assume everyone would like it? It made the soup inedible. Same with the main course turkey meal- why assume everyone likes cranberry all over the Yorkshire pudding? One slice of carrot and one slice of parsnip as the vegetables was a poor offering, apart from the brussels. The turkey was very nice though. No-one at the bar to serve drinks.

Excellent food and service Had the Christmas menu I doubt any other will come up to this Great lunch

Nice place, nice food, good service however for our first family visit I can say we most likely will not make a second visit. One member of staff repeatedly kept asking us to tip her and not the other girl who was serving us. She said her manager told her to tell us that we need to tip her and even collared my family members on their way to the toilet about how we need to give her the tip in cash and to her whilst she sat and ate her roast dinner on a break. Highly off putting not sure if management know of this lady doing this to customers, extremely embarrassing for the business and has really put me and my family off coming again. And for the record we most certainly did not tip anyone just for that reason. Worse than a begger off the street.

A most enjoyable lunch. Definitely come here again

Friendly staff, good food, good service

Nice food but shocking service from our waitress. Rude, unfriendly and miserable. Seemed very unhappy to be there and I honestly think working in hospitality is not for her as she didn’t smile once. Must be an awful feeling for her having to work in this field when so unhappy to even be courteous. Shame.