The Flying Shuttle in St Edmundsbury

Poor value, poor service will not use again

Great pub food and service. Chicken and chorizo kebab always hits the spot! Nice little spot to drop in as there’s always a good atmosphere.

Bit disappointing, went with friends for our little Christmas catch up as its a good location with where we all are, serving staff at the bar seemed drunk / on something and didn't know or care about a gluten free menu, however I knew from prior research there was one, another member of staff found it immediately... then managed to bring the wrong side dish to my friend. Food was mediocre, bit of a sad veggie burger but the young boy who bought the dishes out and checked back on us was actually a delight so that is one positive alongside my excellent company

Family visit (5 adults & 2 toddlers) - first impressions were great, pub looked lovely. Waiter took drinks orders which were extremely slow to arrive! Eventually took food orders, we arrived about 16:20 & food served approx 17:45!! We had 2 very hungry grandkids at this stage - waiter said the delay was because they were busy with a Christmas booking! Restaurant didn’t seem overly busy to us & customers that arrived quite a while after us got served their meals before us.. personally I think the waiter had forgotten to put our order through until we questioned him about our meals. 3 of the adult meals were missing items (coleslaw, stuffing & cracking) - we were not informed about this when we ordered, when questioned the waiter he said they had ‘run out’! My partner had the Cheese & bacon burger - 3 bites in, he found 2 long hairs ‘in the burger’ 🤢 Waiter informed & said “Errrr”, walked away & came back & asked if we wanted chef to make another burger - No thank you! Waiter informed the manager (who I assumed at this stage would come to table to apologise), she walked past us twice & looked at us but did not say a word! Very poor customer service, the cheese & bacon burger obviously got removed from the bill but after such a long delay & really poor service, I can honestly say that this is the worst establishment I have ever visited & would like an actual apology or goodwill gesture (not for this particular restaurant). Whilst my daughter was still eating her meal, the waiter came over & started clearing the table & asked if we’d like to pay by cash or card - felt like we were being pushed out of there - at least wait for all customers to be finished eating!! Training needed for ALL staff. I await a response. £130.07 for such a bad experience!

We visited this restaurant today and was very disappointed, waited an hour an half for our dinner to arrive, people come in before us and was served in what would have been a respectful time, our arrived eventually with loads of missing items, then my dad found a hair in his burger, drinks took forever to come, all in all was a terrible experience, when we questioned the bill about missing items and hairs in our food we was told they didn’t have it in stock and that they was sorry about the hair, they also said that they was busy catering to a group of people which I think is a poor excuse for the level of service that was provided

Very average. Time taken to deliver the starters was too long, time taken in between courses was too long. Who thought of putting balsamic vinegar and pesto in tomato soup? No mention of that on the menu, and why would you assume everyone would like it? It made the soup inedible. Same with the main course turkey meal- why assume everyone likes cranberry all over the Yorkshire pudding? One slice of carrot and one slice of parsnip as the vegetables was a poor offering, apart from the brussels. The turkey was very nice though. No-one at the bar to serve drinks.

Excellent food and service Had the Christmas menu I doubt any other will come up to this Great lunch

Nice place, nice food, good service however for our first family visit I can say we most likely will not make a second visit. One member of staff repeatedly kept asking us to tip her and not the other girl who was serving us. She said her manager told her to tell us that we need to tip her and even collared my family members on their way to the toilet about how we need to give her the tip in cash and to her whilst she sat and ate her roast dinner on a break. Highly off putting not sure if management know of this lady doing this to customers, extremely embarrassing for the business and has really put me and my family off coming again. And for the record we most certainly did not tip anyone just for that reason. Worse than a begger off the street.

A most enjoyable lunch. Definitely come here again

Friendly staff, good food, good service

Nice food but shocking service from our waitress. Rude, unfriendly and miserable. Seemed very unhappy to be there and I honestly think working in hospitality is not for her as she didn’t smile once. Must be an awful feeling for her having to work in this field when so unhappy to even be courteous. Shame.

Family friendly pub. Tasty food and nice service.

Had a lovely meal, there was 7 of us. Great table, great service. Didn’t have to wait long for our food. Also 30% was an added bonus, making it an afford meal for the family.

Good menu, fairly priced food, relaxed atmosphere, suitable for families, friendly staff, good service 9/10

Had lunch there today ..super quick service and proper tasty food ....recommend.

The food and service were excellent

I have to say the food was well above my expectations. Think it was the nicest mixed grill ive ever had, the lamb and the steak were delicious. The service was fantastic, just attentive enough to not be over bearing

Easy to book, pleasant surroundings, friendly, efficient and attentive server. Great food

Lovely evening, good food. Great service from Carol. Thank you everyone.

Service great and Carol was a brilliant waitress. Food 10 out of 10. Much improved on previous years!

We were served by Daniel also goes by Dan and he was so attentive and it was truly a lovely interaction. He made us feel really cared for. Lovely experience, food was great, a frequent visit from me and my family.

Staff who served us were very kind, gave us plenty of time to choose our food, did not feel rushed. The food was amazing, overall great evening out. I will be booking here again very soon. Thank you

I went for dinner with family and the food was very well priced and though seemingly looking straight forward on the menu was better than many higher priced gastro pubs/restaurants in and around the area.

Sunday lunch was beautiful. Booked for 2 at 12.30pm. It got busy quite quickly but well worth the wait. Roast turkey was moist and not dry at all. Stuffing was tasty. We both thoroughly enjoyed it.

Lovely pub with great food. Had a steak pie and a fish and chips. Big portions - all served with a smile. They do a good deal for lunch menu so hoping to go back soon and try that.

Tomato soup was delicious as well as the signature burger. Onion rings were fresh and pate was perfect size.

Very pleasant, busy but didn't feel overcrowded. Good service, hot dinner.

Everything was great but furnishings looking very worn and tired now

OK food, service can be slow update: spent over £150 on a meal for four money for charity quiz yet still can't order a drink after 10pm

The quality of the food has much improved since it first opened.Staff are always polite,friendly and attentive.I love coming here for a special treat.

Lunch menu 33% of sandwich option not available. Order took over 50 minutes to arrive, and one in three orders were wrong. Awful 😖

Best meal by far highly recommend

Food was good, though service was slow and assume they were having a busy lunch though didn't seem to be very busy at the time.

It was nice to have a meal in a very relaxed, clean and airy restaurant. All the staff were friendly nothing was too much trouble. The food arrived timely and was well presented and hot. Only slight disappointment was no Panna cotta 😕

Very good lunchtime experience good service good food thankyou

All round excellent service and food, Sarah (front of house) did extremely well handling some difficult situations (Parents not parenting!) very polite and efficient as are all the Staff. Carol in the Kitchen excellent food and all good value in a nice atmosphere.

First time to come and dine and our experience is absolutely amazing. Great food, ambience and the lady who serve us was very friendly. Highly recommend and definitely coming back worth the travel as we are not from the area.

Very good and quick service by our waitress, also friendly aswell. Explained to us what food was unavailable .

Lots of things missing from menu including scampi, gammon and so much more !! No coffee as machine was out of order. Glasses had lipstick stains, cutlery was stained, table was sticky and ringed. Chair were very badly marked and stained. Menus had old food stains and finger marks. Will not be returning !

The food was amazing tonight. The lady that served table 28 was so friendly and her manner was so nice. She was so helpful and her service to our table was excellency. She is a credit to your team and such a lovely lady. Sorry didn’t catch her name. Xx

Great staff - friendly and efficient. Tasty food. Easy to find and lots of parking.

Perfect little date venue, came during the week took part in the monthly quiz an to spend quality time with my partner. Food highly recommend and a good range of drinks.

Absolutely fantastic little place. Wonderful atmosphere and great scenary. Look forward to returning again

I have visited a few times for a cheap and cheerful place to eat as a family, however on this occasion my son found a hair in his food. When I complained they replaced his meal but he was obviously a little put off. There was no apology or offer to take the meal off the bill, which would have been nice as everyone had finished eating by the time his meal came. My other two children were getting ratty by this point as we had already waited 50 minutes for the food. Waitress and man who was in charge didn't crack a smile between them. Only saving grace was the barman. Definitely won't return in a hurry.

Had very enjoyable Sunday roast, minus 1 star due to grumpy waitress

Good pub for food and drink, part of Marstons

I visited your establishment on the 25th of September at approximately 3 pm. This is my fourth visit in as many weeks and was a disappointing experience. My companion and I ordered some drinks at the bar, indicated to the barman that we would like to sit at table 19 and asked for some menus so we could order food. Menus were provided which were literally falling apart and having made our selection we waited patiently for someone to come and take our food order. After waiting what seemed like a lifetime, but was probably only 15 minutes, I approached the bar and asked if someone could come and take our food order. I was told that table 19 was considered to be the “bar area” and as such food orders must be placed at the bar by the diner. There was absolutely no indication that certain tables do not benefit from waitress service. My suggestion would be that this information is displayed prominently either on the relevant tables or in the area where this condition applies. The pastry on the steak and ale pie that I ordered was absolutely rock hard and when I attempted to cut into it, it fractured into large pieces which skated across the plate. The long handle spoon presented to me to eat my chocolate Sundae was filthy. A replacement was provided which was only a slight improvement on its predecessor. The gents toilet comprises two cubicles and the lock on the one furthest from the door is broken and has been since my first visit. As mentioned above, this is my fourth visit and I am pleased to report that on my three previous visits the food and the service had been good. In fact, on my very first visit the food and service were so good that they precipitated my subsequent visits. Based on my experience described above I am not planning a fifth visit.

Great food, nice place and just missing the kids area from before covid. But all good.

Love this place very friendly food good

Good well priced pub grub. Staff were polite and efficient.

Friendly staff. Excellent menu choice. Delicious food. Very reasonable prices.

Very nice all good,just not much choice of food for me

A busy eaterie which provides plentiful tasty food, soft drinks and alcohol at a good price. Just a chance to go out without going too far.

Amazing restaurant and the food was Devine

The staff were very welcoming and friendly and the food was excellent. All round, a very enjoyable lunch.

Really lovely evening. Service was 5* Food was hot and quick Very polite and happy staff

Good food and service, spoilt by 3 toddlers running around the bar area all evening screaming their heads off. No attempt to to stop them, by the staff, and egged on by parents. 8.30pm so you would have hoped they would have been tucked up in bed. This is why I hate 'family dining....' Love me, love my kids ......Sod everyone else.....And they moan about dogs.....

We arrived at 1515 for a roast dinner. When the waitress came to take our order we were told they had run out of Roast dinners despite your website saying it is all day on a Sunday. We then tried to order from the normal menu and we met with a list of things they didn’t have. The poor waitress had to keep returning to the table to tell us that the items we had ordered had “run out”. The list is below; Mixed grill Ribeye steak Mashed potato Macaroni cheese Sea bass Scampi Roast dinners It smacks of very poor stock management by the kitchen staff and pub manager. It should not be for the wait staff to inform the customers that the pub has run out of so much food.

Nice surroundings. Very pleasant staff. Lovely food. Can't fault the flying shuttle.

Excellent experience staff were attentive and the food was very good and value for money we will certainly go back again soon

Filthy glasses and cutlery. Disgusting

I had arrived at the restaurant service was very slow I actually got up and got myself a drink the restaurant was very empty the food was very bland and dry rather go Wetherspoons

Great visit, as usual. We pre-booked and so no issues with finding a table. Server was lovely and gave us time to chose our food and got drinks started while we looked. Food was lovely as usual and we had dessert. One only wanted ice cream and so gave the option of a kids sundae instead of having a large adults pudding, which was great appreciated. Overall, will defiantly keep going back. This was our 4th visit.

Really good atmosphere and very attentive service from our waitress Good food and well presented

A family lunch out at the Flying Shuttle. Gutted they’ve not got rotisserie chicken, but we found other great options. The fish (as part of the fish and chips - £15.50) was beautiful, large, delicious; but the chips were slightly overdone. Still enjoyable however. We indulged in an 8oz steak with fries and was a bit sad, the fries were all very overdone, most were inedible and left and the steak was average, very fatty - this was nearly £20 alone. Upsetting. Our daughter enjoyed a macaroni and cheese with garlic bread which she enjoyed thoroughly. The pub was very almost empty and the staff were lovely - shout out to bossman for the 30%. I did have a moment with our waitress where I tried calling her over for the dessert menu, had to shout three times to get her attention away from her phone. Again, the pub was almost empty and I don’t expect people to sit and do nothing, but just be a touch more attentive. Big love to all the staff though.

Fantastic food and service Great place to eat Staff smart and friendly Clean and tidy Food cooked to perfection Reasonable prices Service great

Visited for a family lunch on Sunday. Great service, good range on menu and good service

Nice food and good service. Not very busy at time.

Affordable prices, friendly staff,

Food was good but portion sizes were a bit small, and the chicken tenders weren’t as crisp as I’d expect. Halloumi fries were spot on, pints were spot on, service was spot on.

We had a warm welcome as soon as we walked in. The manager was very informative and polite. We sat outside, which again the manager gave us the instructions on how everything works. Drinks & food came pretty quickly, food was nice. Kids loved the food, and enjoyed the outside play area. The lady who brought everything out was extremely polite and tried to have a laugh with the kids :) (Sorry I didn’t catch your name) Overall its was great, thank you again to everyone

Great fish and chips, never feel hurried here, nice friendly staff

A nice, quiet and clean pub on the outskirts of the town.

We've been here twice before without issue, once eating in the restaurant area and once ordering from the bar. However, this time we had absolutely atrocious customer service. We were told that there weren't tables in the restaurant, and that we could order from the bar. A member of staff cleared a table for us and we ordered drinks. After having a look through the menu we went up to the bar to order and were then told that now we couldn't order food. I can only assume that there is terrible communication between the staff and a general lack of basic service skills, but this doesn't excuse the attitude of the young lad we spoke with. Pretty poor, especially as my partner is 8 months pregnant. Sort it out. Edit: On a Wednesday? Evidently you lack the ability to take responsibility for the disorganisation, or to properly apologise. As said previously, you have different staff members saying different things. Any decent person would say sorry for the misunderstanding that they caused. Looks like that isn't the case here.

Didn't get half of what was ordered, had to go and chase up only to find they hadn't put it through to the kitchen, quite small portions and not value for money.

The food was excellent but the serving females were sullen and reluctant, this made the experience far less pleasant. We came for my daughter’s birthday, great pity.

Great service and great food. Waitress Carol was great attentive and efficient

Friendly helpful staff with particular mention to Kelsey who was very attentive. Service was quick. Food arrived hot and big portions..and delicious.

Good pub in town away from the town centre, for a chain pub the beers are good and tv to watch football. Not like a traditional place with atmosphere so great for cosy meetings and family get togethers. See you next time, Atilla x

4 of us went for food before the quiz. The food was lovely but slightly over priced we felt. Service was good although a little slower when waiting for dessert. Overall a nice atmosphere and friendly staff. The quiz was really good too!!

We enjoyed a very delicious meal at this establishment. Our server was Lisa who went out of her way to look after us. She was not only attentive but very efficient too. We will surely be coming back again and again.

Always service with a smile when I come in. Food is great and beer is always cold. Staff are always friendly and welcoming and always go the extra mile when I come in nothing is too much trouble. Will definitely keep coming in thank you everyone

Good service and good value for money.

For a chain pub this is pretty nice.

No issues all good, service, food, drinks and staff on this occasion

Delicious roast pork.. dog friendly too!

Took our family out for a meal at The Shuttle. Our son over from Australia was very impressed with the Sea Bass he ordered. Said it was the best Sea Bass he had tasted. Great evening, great food and great atmosphere. We will surely be back very soon.

Good food, great service, easy to park.

Had a lovely meal here a few weeks ago and was served by Carol who was very helpful and friendly and dealt with my two kid's allergies very well - felt confident what they were eating was safe.

It was my first visit, and it was a pleasant experience. We were a party of four adults and one child, and we were greeted and seated promptly. Our drink orders were taken and served quickly. The food was delicious. We will definitely return. Thank you.

We booked for lunch to catch up but was a little disappointed with the steak,I had gammon and pineapple last time I had it I got a egg aswell but maybe different staff on

Excellent food...starter, main and dessert options were fantastic. Steaks were cooked to perfection. Service was fantastic (staff attentive and always there when i needed a topup, without feeling rushed or hounded at all). And i love the feel of the place. I enjoy a warm, welcoming and cosy place to enjoy a good hearty meal with my partner as an evening treat. Would highly recommend a visit to support this great local place. They also normally have at least one ale on tap (i recommend the Wainwright), with a good selection of other drink choices.

Always attentive staff, food is always excellent, decor is modern but cosy, very clean and a lovely relaxed atmosphere. 100% recommended.

We had really great food and great service here, we'll definitely be coming back again.

Had children with us and staff were really helpful. We will definitely return.

Nice food, friendly staff and good prices. Will happily come back in the future.

As always amazing food and amazing service. The shuttles staff are friendly and helpful.

Lovely food great staff. A pleasurable dining experience, thankyou!

no pepsi, food straight out of the freezer and into the microwave. Shame, because it is a nice venue

Well placed seating, excellent service and lovely food!