Wyevale Garden Centres Cafe in Horsham - Phone Number, Reservations, Reviews

Pleasant enough as far as the 'garden' aspect is concerned although not sure if it was an intentional play on words when observing a sign stating: "Bare with us as our Christmas tree delivery has been delayed", so much for modern day education, faulty Spellcheck or as mostly the case these days staff for whom English is not their first language. As for the café the indifference to customers is as bad as ever, bordering on arrogance because nothing has ever been done about it by those responsible. The service is slow with staff seeming to enjoy operating at a gentle pace that suits themselves, pausing to have little chats with each other & often content to engage in a long conversation with a customer, all the time working hard to avoid eye contact with the usual long queue of customers. It's the indifference that is so overwhelming. The staff need replacing as I suspect they have done the job for too long & imagine they have earnt the right to do as they please. The breakfasts are fabulous but my lasting impression is that I have to pay a price, not for the food but to have to endure the dreadful service.

Very helpful and mindful staff. We ordered a child's sandwich and then went into the play area, the assistant came and found us to give us the sandwich. Very polite staff, and they seemed very patient.

Visited this wash last week .....polite and friendly staff who were happy for us to go for tea at garden centre cafe. Today arrived in different car and saw a queue.....approached staff member and asked if I could do the same . In a very rude and arrogant manner he replied if I did that the car would still be in the same place, not washed. I had to stay with car. Needless to say I left immediately. This man needs to learn some courtesy and manners and his employer needs to ingrain some customer service standards into the staff.....ignorance and rudeness, wherever you come from, is never acceptable. They have lost my business for good. A shocking way to behave towards anyone and reflects poorly on the Garden Centre who probably franchise this aspect of their business out.

Good breakfast, cheap and tasty. Fast service, clean tables, would definitely go back for lunch next time as had a lot of variety.

Avoid at all costs! Shocking job. Car washed at its dirtiest area with mitt, then mitt was immediately moved to bonnet/windscreen. Same mitt used all over without refreshing once. Car was still filthy and drying was a joke - smears everywhere. Wyevale need to take responsibility for this service as it is within their grounds. Absolute scam. £24 for a real cowboy service. No pride whatsoever for top price!

Visited a few weeks ago and the queue was fairly big.... took ages to take orders not sure if deliberately done to ensure kitchen not swamped. However the front of house staff really fail this cafe because the food is decent cafe food. The manager of the cafe front of house staff is deluded by defending his god awful staff poor management by taking on staff who clearly can't read their own menus... so my dad's chicken bites the person on the till couldn't find and my sons kids meal came with a drink which I said to order milk and they charged extra 50p for the cup of milk for my son who is 2 years old so apparently they think kids meals don't come with the advertised drinks on the kids menus.... After the absolutely slow and poor front of house service to order we weren't expecting much with the food but pleasantly surprised by the decent food. If I was running this gaff the manager is clearly in on poor front of house service and clearly inexperienced with dealing with complaints! time to get rid of the front of house and start again! If you can get past the rubbish service once you get food you'll be OK :)

Oh dear here we are again after a brief improvement back to slow service by very switched off staff (with one long serving exception). God help you if there are more than 2 people ahead of you. It might be the influence of a younger female generation that has led to their being allowed to entertain themselves & annoy customers with a strident racket emanating from a portable radio/CD machine. I suspect I'm not alone in switching the dam thing off as I pass it. Not only is service slow but because some staff don't listen properly (their heads are miles away) rarely is an order delivered accurately, there is frequently an item missing or not even recorded at time of ordering. Best get there the moment it opens, enjoy the lovely new tables & comfy chairs in the tent, forget trying to order a second coffee or tea then get out the place ASAP.

Garden centre is ok, nice selection of plants outside, inside is a bit disappointing. Uneven floors, buckets everywhere due to leaks in the roof. We come every month or so for lunch, it’s never been great but we always give it another chance. After today we probably won’t ever go back. We found 3 hairs in my husband’s sandwich. Eeekk!! It was horrible. In fairness the manager and assistant helped straight away, apologised, we got money back for the sandwich and got a different sandwich which was adequate. BUT, it should never have happened. Seeing hairs in your sandwich is utterly revolting. It could be such a lovely place to visit but too many things are letting it down.

We had hoped as the garden centre had changed hands things would have improved,but the defiantly have not,all the wanted was 2 hot drinks and a muffin,We had to wait over 40 minutes in the queue,the service was truly awful.And when the drinks did arrive they were cold.Why they can’t use both tills at the same time and other people to do the drinks is beyond me,or at the very least have two queues one for hot drinks and the other for food.The garden centre plant wise has improved a little but the same cannot be said for the restaurant.A great pity need to do much much better.

Reliably good car wash at a good price. I go every six weeks (until Tier 4 restrictions). They always do a great job efficiently, Definitely recommend them.

Dont bother, I called in on my way to an appointment, surly man told me £30, told him too expensive, walked round the garden centre, paid my £ 15 , only when I got home and straightened the mats, realised they hadn't even hoovered underneath.So don't bother, go somewhere else.

First visit since the re-opening & what an improvement. Clear direction signage & at the café it's very clear as to the ordering procedure which is a million times quicker & efficient than ever before. Hopefully the new younger staff are a permanent fixture because gone was the desultory slow service & studied indifference to the inevitable long queues. This is one garden centre/café that had the sense to make the kiddie play area sound-proofed, currently closed of course.

Appalling service, they try to con you and charge you an extra £10 for what you want when is written on board. Man in charge is very arrogant and rude, do not recommend, every time I have had this happen to me it’s like I’m picked on! Terrible service. Man has such a rude nature and is very money grabbing and personally does a awful job.

Absolutely diabolical! I asked for an interior and exterior clean (option 3) which was £20. I was told that for an extra £10 (option 4) they would do a “really good clean” and that my car really needed this. Foolishly, I agreed. All of the windows are completely smeared that I can barely see out of them when driving. They also spent no longer on my car than they would have if I had only paid £20. I am so disappointed as my car is a state and for £30 I expected it to be immaculate. I shouldn’t have to clean my own car after spending so much money to have a “really good clean”. Never going back again! Terrible!

This cafe offers restricted opening hours, a very limited menu choice and the service is low and lethargic. Food is expensive and not good value for money. Wyevale (a somewhat shadowy company) has taken over too many of these former locally-run nurseries and garden centres and imposed mediocre standards on them. Some, like the one of the old A3 north of Petersfield in Hampshire are still well-run, but this one is less appealing.

We were attempting to enquire about hiring out the soft play facilities for my sons 3rd birthday. However after being promised to be called back on three separate occasions and having emails ignored we shall look elsewhere. Rarely anyone answering the phone, ironically after selecting the 'customer service option'.

Somebody has to reinvent the way service is delivered in the cafe! A long wait, always, to deliver your order, a long wait for your beverage and then a long wait for your very mediocre food. Staff look bored and lacking in enthusiasm.

Have a fabulous afternoon tea on our anniversary. Staff were loverly and the sandwiches and cakes were so tasty. We will be back.

We visited the garden centre with my small son. We went to use the miniature railway which was a huge success. Unfortunately the food service from the garden centre was horrendous. We attended on Saturday at around 12:50pm. Most things on the menu weren't available. The kids packed lunch menu didn't even include a sandwich? The main part of the meal was a pack of Darilea Dunkers (hardly a balanced meal option!). We placed the order at 12:50. Kids nuggets, two adult meals, one of which was a bacon sandwich and the staff were told at least twice and confirmed "no butter". The service at the till was incredibly slow, not to mention, they put the kids nuggets through as fish fingers. Thankfully this was resolved and we avoided a toddler meltdown!The cafe was virtually empty. We waited 30 minutes for the meals to arrive (nuggets, mash [size of two tablespoons] and sweetcorn, bacon sandwich and a cheese toastie) I cannot even think what took so long to make this. When it arrived, lo and behold, butter when we specifically asked not to have it several times. They took it back. 20 minutes later, the bacon sandwich arrived back on the table. The time scale of this is so unacceptable. If the cafe was busy then I could understand the wait or if my order was more than a new two slices of bread that needed swapping over then I would understand why it took so long to remake. On a 30° day, in direct sunlight, with wasps landing on us constantly, the slow and unreliable service was just not something we could ignore!

Reasonable food with a very convenient soft play area for the children right next to it! Its in an enclosed room but with a glass wall so you can eat whilst keeping an eye out for the kids. There is also a small train outside which little children love.

Bearded, long haired male member of staff wandering in and out of food prep area/kitchen with no beard net or hair covering

Good place to visit, huge selection of plants plus all the equipment that you could ever need then the bonus of a place to sit with a coffee/tea and a nice selection of food too

Nice soft play area for young children visited several times now.

Visited wyevale at Stanway for afternoon tea and had a brilliant time. Lusia who attended to us was so attentive and friendly we will certainly visit again. All the staff were polite and friendly. Brilliant place to go.

We’ve been visiting this garden centre for about five years.

I cannot stress enough how awful the garden centre cafe shop is.There is always a really long queue for service ,nothing is done with any urgency,they need more than one till open at a time.we never even got food the last time we visited as we had to wait so long.Horrid experience.

I asked for basic inside and outside wash of an average size car.

Went to garden centre cafe 2 days in a row mainly because I love looking around the actual garden centre & was planning to buy several items. The first day I had a scone & latte the scone was dry as can be. The next day we all had jacket potatoes they where ok but small portions for the price & when we asked for butter for them they where stingy & I felt like I'd asked for something exceptional. I'd go back for a coffee but not food.

This is a lovely place to eat but not if you're short of time. Every time I have been it's always the same, one person serving behind the counter, taking orders and preparing all the drinks, so the queue just gets longer and longer.

Drove up from Eastbourne to visit the garden centre which was ok,then decided to have something to eat in the cafe,what a mistake,a twenty minute wait for Hunters Chicken which wasn’t,a cup of tea which was horrible,I think they used Sainsbury’s red label tea bags,the hunters chicken had a piece of silver foil in it,I would have complained but didn’t fancy another twenty minute wait,all in all a shambles but what do you expect from staff who look like they would love to be elsewhere,vastly overpriced,won’t be back.

Waited 20 minutes just to tell someone we were booked for afternoon tea.

Bright spacious Cafe within the Garden Centre. Outside seating and children's play/party area adjacent but separate from the Cafe. Dogs allowed. Hot meals,snacks, cakes. Have visited several times and always served with freshly cooked food, well presented and reasonable price.

Had very nice americano coffee with cream on side in little jug. Followed by jacket potato with tuna mayo. Good selection to choose from. Nicely cooked and presented. Comfortable seating. Light and airy.

Waited over 30 minutes with my wife to be served for breakfast with 3 people in queue. No cheese scones ready at 10am, so ordered a standard breakfast. One person serving taking orders, making drinks, payment, etc. Restaurant virtually empty, but then waited 30 minutes for food to arrive. When breakfast arrived, the sausages were undercooked, the bacon was hard through recooking, fried eggs broken & hard. The toast, which is an extra cost, was so thin it was brittle like a cream cracker. Never again - I'll go elsewhere.

Went there for a late lunch, 2 had fish and chips, 1 had scampi and I had jacket potato with beans and cheese. All came together hot, and staff were very friendly and helpful. Will go again.

Nice enough food but there never seems to be enough staff serving and it's very frustrating. Will try again in the future though.

Went here to have a spot of lunch and a little shop afterwards. Queued for 20 minutes before getting served - so slow. Then after waiting for 40 minutes was told that our order had been lost! Never again. It was raining heavy here and there were puddles of water in the restaurant and throughout the Garden Centre itself. We left after getting a full refund. We will not be returning and would definitely not recommend.

I like this garden centre. The staff are very friendly and i can take the dog. What i really like is that there is a specific area to sit in the restaurant with a dog which is a huge draw for me and i applaud Wyvale for adding this.

We had the over 60 lunch special which is available Mon-Thurs . For 9.50 you get a main. dessert and a tea/coffee. I had a beef lasagne which was in a hot dish and stayed hot for ages and came with garlic bread and salad. My wife had cumberland sausages and mash. The lasagne was perfect. The sausages were a little burnt on top. For dessert they had run out of apple crumble so I had ice cream and my wife had spotted dick which was disappointing and only had a small amount of custard. Staff were friendly and efficient. Loos very clean.

Sunday 26th August was a really awful wet cold day and as we had already arranged to visit the grave of my mother in the nearby cemetery, we decided to have lunch in the small restaurant and then buy the flowers to take to the grave. Due to the weather being so poor for August the restaurant was only moderately busy so a table for myself, husband and sister was found very easily. In the past this restaurant used to serve Sunday lunches but it now seems that these have been taken off the menu and other relatively fast food is now served along with Fish and Chips. Not wanting fish and chips on a Sunday we selected quiche and salad with new potatoes. When the meals arrived there was a small quiche and a great pile of very limp salad leaves which obviously had just been tipped out of a bag on to the plates. No cucumber or onion and on searching for the tomato found just one very small baby tomato cut in half. Some kind of dressing had been poured over the 'salad' and that was that. We could not distingquish what the quiche contained although it did taste quite nice and was acceptable. The salad was so limp it looked as if it had been laying in the bag for quite a few days and certainly had not been refreshed or washed. A very poor effort. The service was very slow despite around 4 or five staff milling around the serving and cash counter. The girl making the coffee from the machine almost fell asleep it seems as a long queue for the ordered coffee became the norm. I would hate to see their reaction if it had been a really busy hot sunny day with many more customers, they certainly would not have been able to cope. With regard to the salad this restaurant should take a few tips from other establishments who manage to serve a well balanced salad with ALL the main ngredients or if they cannot be bothered to provide a very easy dish as it was described, don't offer it, the salad as they purported it to be was a very sad limp offering, in fact quite insulting for those who recognise what it should contain. We won't be going there again, they should in our opinion just stick to serving afternoon tea with their vey good selection of cakes and scones.

We visited Wyevale in Pulborough in mid-August on a Saturday with our young son (now two), mainly for the railway. We stopped by the café sometime between 12-1pm - it was almost empty.

Took our 2 granddaughters here for the soft play area and train ride which they

The garden centre is ok But the cafe is ok for light bits.Sometimes if you go after 2pm there is very little left

On our way to Parham House, we decided to stop here for a quick bite to eat. We both thought that their Lasagne is the best we have eaten for a long time. The Garlic Bread was pretty good too.

Stopped here one day for a full english at 10am. Very good. Good service and food was very nice. Disappointed that for the price a tea or coffee wasn't included in the price which made it verging on expensive once added in. Nice cafe though in a nice setting and the staff at the time were great. We were pretty much the only people in there though. Not sure what the service would have been like at busy times.

Waited 40 minutes for a bowl of soup and 1 portion of chips got my money back they had obviously forgot my order.

The adjustment knob for the drivers seat has been damaged during the service. I discovered it only when parking the car at home. Went back talked to the manager - very impolite and dismissive. Discussion was unpleasant, he didn't want to refund for the service at least. Claimed that the cleaning staff already saw during 5he cleaning that the know was broken. In that situation I'd expect that they inform me before I left the service.

Went here with my friend yesterday. One poor little bloke struggling by himself taking orders, making drinks and working the till. Meanwhile the queue was getting longer and longer whilst one woman came out from the back with a batch of scones. She studiously put them out on the counter, one by one, completely oblivious of the frustration and mounting queue. Then another woman joined her and they had a little hug and a kiss and a little chat whilst rolling their eyes. Neither knuckled down to help the poor guy still trying to deal with everyone all by himself!! He was probably too shy or quiet to have a go and ask them to flipping well get on with it and give him a hand. Where is the restaurant manager, or even the general manager? Have you no idea what your staff are doing, or not doing in this case!!?? Goodness me, absolutely hopeless attitudes. No wonder these places are suffering........Oh and the tables needed clearing and wiping regularly!

Had a nice hearty breakfast in the cafe. Great choice, try the bacon, egg with bubble & squeak cake. Service was a little bit all over the place but didn't take it away from the taste of the breakfast.Good selection on the menu and great deals of OAP's.

Given my tea in a takeaway cup! Don't know why as hadn't asked for a takeaway tea. It tasted ok but would of been much nicer from a proper cup. Friends that joined me were given a pot etc.

My husband and I went here for lunch on weekday the car park is very small and it wasn't obvious being our first visit that there were actually an overflow car park at the rear . However that aside the restaurant area is slightly raised above the main shop floor and is spacious with comfortable wicker seats. I had the cod and chips and my husband had the lasagna. The service was swift the restaurant was clean and the food was enjoyable

3 toasties at £6.55 each came with no salad no coleslaw as stated on menu when questioned ‘oh they probably run out’! I guess as the end of the day order they were doing me a favour? Won’t bother again. Only plus side is it has a dog friendly area.

So I went to have my car washed, In and Out. Took them whole of 15 mins to "wash and clean "my car. Charged me £15, for me to drive off and find out that my car was not cleaned properly inside. They had only hoovered. My dash board and all the rest of the interior was untouched. By the time i noticed it was too late, I was going to an appointment so did not have the time to go back.

We went for lunch with 25%discount voucher. At 12.20 one of the specials was already sold out. We were told there was a delay, think just one person preparing. We waited about 30 minutes but the macaroni cheese was delicious and worth the wait. My husband said his lasagna was good too even though his second choice. Staff very pleasant. Food definitely improved.

A very good nursery, and a decent cafe. Friendly helpful staff. Good drink and very good food, we had the...

Went there for lunch, they are meant to start service at 12:00, got there at 5mins before so we'd get...

Ordered a cheese and tomato toasty with a small salad and a pot of tea at lunchtime today. Restaurant not...

Quite a nice place,it's clean and comfy and has a good variety of things to eat.Once you've eaten have a...

Passing called in to have something to eat and drink .The garden centre is a lot bigger than you realise On entering the restaurant it is to the left , the foods ordered was a fruit scone and a cup of tea .All OK no problems .

We popped in there today having been there before and know that they had a great courtyard in which to eat with plenty of tables (not enough parasols though). we both had a jacket potato which was fast in arriving and was very tasty, staff friendly and helpful, would recommend.

Cafetería encantadora en este jardín. Que ha tenido una renovación muy acogedor. Parece acogedor y luminoso. El servicio era muy bueno. Tomó un cliente alergias en serio y pude averiguar la mejor comida para ellos. Tomamos el té de la tarde. Estaba delicioso. Volveré para una taza de té y una porción recién tartas caseras.

Ten cuidado, vale la comida del restaurante puede ser engañosa ya que me enteré. Recibido un bono que muestra fotografías de una hamburguesa y patatas fritas y un postre (helado de refresco) por £4 cada uno. Sin embargo, cuando aparece en el restaurante moderno wyevale, me dijeron que la burguesía y las patatas fritas eran más de £8 y el desierto (refresco) era el único que era de £4. Esto me pareció muy confusa, ya que pequeños diseños en la parte inferior también dice que abastecerse extra puede ser añadido a la burguesía para 50 p!

Fue vacaciones escolares y había unos niños en el restaurante, pero los clientes eran principalmente ancianos. Un pedido tienes que hacer cola y me hizo cola durante 20 minutos. Había dos chicas en el pedidos hasta pero también eran preparar té y café. Si hubiera niños probablemente no habría querido estar en línea durante tanto tiempo. Yo estaba bastante harto de llegar mi turno. Una vez que las órdenes estaban esperamos más de media hora para la comida. Para los niños, con salchichas y puré de verduras recién preparado, fueron excelentes. La lasaña estaba sabrosa pero cocidas. No fue una buena experiencia, pero la comida casera era mucho mejor de lo que esperábamos.

It is some years since I have been here and, on a visit to the area, I called in for lunch. On a weekday lunch time it was very busy {and noisy!}, but only one member of staff was preparing coffees, taking orders and taking payment. This was far too much for one person to do and inevitably there was quite a queue. I ordered a toasted sandwich and settled to wait - after half an hour I queried my order and it then appeared quite quickly. The sandwich itself was fine, which has raised this review from 'Poor' to 'Average'. I was rather surprised to see that the side salad contained half a cherry tomato and one slice of cucumber! Overall, I entered the café at 1.15 and received my modest lunch at 2.10. I won't be back and I suggest others look elsewhere. It seems that considerable money has been spent on updating this café, so the question remains, why has money not been spent on employing sufficient staff to cope with demand?

The garden centre itself is fine. It is well stocked and although fairly expensive it is a nice garden centre.We've been there three times now and the service is so slow. The food is variable and the staff are lethargic.We don't visit there any more even though they have spent a lot of money revamping the restaurant. It looks lovely but I am sorry to say neither the food nor the service met our requirements. There are better places to go locally.

My car was damaged by Ricardo one of the car wash people who refused to aplologise.Terrible attitude and service

Waited over half hour for food. Very few people in restuarant. Had to ask for gravy to go with sausage and mash. No shepherds pie although on specials board. Lasagne overbaked. Pleasant staff but unorganised.

Went for lunch Saturday 18 Feb and walked out.Asked the price of meals on the blackboard and the response was "we don't put them up there" but didn't offer to let us know. Server's colleague interupted to add to the conversation with a "wot?Overheard customer in front of us being told at 12.15 that they had run out of jacket potatoes - on a cold Saturday!Decided to go elsewhere and found excellent café in Storrington.This was a good place until last summer but each visit of late has been an experience of ultra slow and poor quality, basically untrained service. The two behind the counter were just ill mannered. Wont be going back now.

Staff rude and clearly have no idea what they are doing. No communication between them what's so ever. Waited an hour to order just a sandwich. Spoken to very rudely with no apology or reason as to why it's taken so long. Won't be coming here again and will be telling people to avoid it at all costs

Food is massively overpriced and really very average, service is ridiculously slow, cleanliness is poor and the ceiling leaks when it rains. What more can I say???I wouldn't even set foot in this place if it wasn't for the soft-play.AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!

Went for a meal with the family. The food was very good but the service and time the food took to come was very slow. Our grandson wanted to go in the soft play so we paid our money and got a wristband. No one else in there had paid and it appeared that no one checks!

We were served by a lovely member of staff, who was very talkative and friendly.After paying we tried to find an area that was clean to sit down. Considering this was first thing in the morning, clean tables, clean seating or swept and washed floors were hard to find. We eventually sat ourselves in an area that was ok, but did remove sweet wrappers from the seat and mopped up the sugar from the table top. Unfortunately, we had to tolerate the sticky floor.The hot beverages were very tasty and being a cold morning very welcome. Because of the state of the eating area, we were put off having lunch and chose to leave. Hopefully this was just a bad day and doesn't reflect the rest of the time.

Really slow service at lunchtime yesterday. We waited 40 minutes for a sandwich order, there were people queuing to be served and several people complaining at their tables as they hadn't received their orders.On top of that there was a printed email left on the counter (which I thought was a leaflet) from someone else complaining!Best avoided unless you have a couple of hours to kill.

We hadn't visited here for some time - and we now remember why! The staff seem very nice but the service is extremely slow. The poor lass behind the counter has to take orders and make tea/coffee to order. I ordered a toasted wrap which should have contained brie, butternut squash, peppers and chickpeas. OH ordered sausage and mash. After a lengthy wait (for which they did apologise) we received our order. My just warm wrap contained brie and rather large chunks of red and yellow pepper which were very cold. I had assumed that the wrap would contain hot food. There was no sign or butternut squash or chickpea. What is the point of toasting a product only to put stone cold food in it?OH's sausage and mash was hot. There were 3 sausages atop mashed potatoes and a sprinkling of peas. Apparently, the mash tasted more like Smash (if anyone remembers that!). There wasn't any gravy.Our lunch, which included 2 coffees, came to a shade over £19.00 which is extremely poor value for money.

As this is my local garden center I often stop for coffee here. It offers plenty of seating and value for money lunches. Friendly staff and there are often offers in the resturant. Especially recommend the fish and chip lunches.

Lovely lunch arrived hot and was well presented and cooked just to the way I like it . The staff were polite and friendly asking if I needed help as I am disabled.

We booked out a Saturday afternoon slot in the well-equipped, clean, soft-play area adjoining the café, for 10 kids. Parents, grandparents, and friends of the family all came along. It was a wonderful, safe, contained place for the kids to play, and the staff were incredibly friendly, helpful, and accommodating. We felt a little guilty as it was closed to the general public, but it meant we had a lovely relaxing time. Food for the kids (with enough chips and sandwiches to feed the adults a little, too), a party-table layout, and coffees for the adults were incredibly all included in the very reasonable price. Our son is diabetic, and they even changed the menu they offered to suit his needs, which was brilliant. We really felt cared for.With a miniature steam-railway outside, and a garden centre to wander about, there was plenty to keep everyone occupied, and a lovely time was had by all. Thanks so much for having us; many of the friends we had along are likely to make bookings for their kids, too (so they say)! We'll try to find our way back next year. Thanks again!

Went twice to the café. Once to meet friends and have breakfast. Only to be told that there was no chef and lack of staff, and all you could get was coffee! Second time, again went for breakfast and this time asked for Full English. Firstly they said no sausage, then no mushrooms! Anyway, food turned up fine, apart from the potatoes were roast not chips ( had forgotten to order them apparently)!! Its a real shame, as the staff really try hard.

Sat morning 10:30 & why so very few customers in the restaurant ?.. The answer came quickly. Nearly 15 mins to get a coffee with just 3 people in the queue !!! The staff were lovely - but clearly training & effective management appear to be totally lacking. Plenty of 'will' but very little 'skill'.... We won't be returning.

I have been a number of times to the Garden Centre and usually have Coffee and Cake lovely quality and very efficient cannot fault it at all

I have eaten here a few times, Over all the food is okay thought it does depend on what you choose to eat.Avoid the fish and chips as these are awful, the batter is disgusting.The place does need improving and the service is very slow.Having said that most of the staff are friendly.

Nice garden centre and cafe ,food ok but really annoyingly slow,seems to be an ongoing problem ,shame but won't visit again as a big part of going to a garden centre is for the cafe .

With family living locally I have visited the restaurant a number of times and each time the service had been slow. The wait to place your order is slow as staff are making coffee and teas as they take the orders the machine for the coffees is very slow. The food then takes ages to arrive. It's a shame as the restaurant is laid out nicely and could be very productive.

Very slow. All outside tables cluttered with uncleared dishes. Dead flowers on tables. Whole area very tatty. Only went for a coffee.

I went here for a family birthday light lunch, and I wish I never did. The food (sandwiches) took around half an hour to arrive. No apology, no indication of the time to wait and the cafe was not that busy. I received a sarky response that the time I had been waiting was wrong by 2 minutes, poor, no excuse for that. In fairness, the food was tasty but of very small portions.£30 for 4 rounds of sandwiches and a drink each was a bit steep and I doubt I'll be back.

A well organised garden centre, good choice of in and outdoor plants, garden equipment etc. Knowledgeable and friendly staff, car wash and model train on site. Also pool care.

Popped into cafe whilst my car was getting a wash which is something I often do. Sadly it doesn't seem to matter when you visit it's always slow service and on occasion limited menu as chef didn't turn up or other staffing issues. When you do order food it takes a age coming and it's nothing to write home about.

Wouldn't normally go to the trouble of reviewing a cafe in a garden centre but I have to say the lemon drizzle cake might be the best cake I've ever had - enough reason for a return visit on its own

As a family of 4 we don't get to eat out much, so whilst visiting for garden we decided to pop in for a quick bite which was meant to be a treat but ended up so disappointing.Surly staff on the till, we waited 45 mins for 3 sandwiches and a panini.The fillings were half missing from 2, no cucumber with the tuna or watercress with the egg and the panini burnt to a crisp that crumbled.Tables needed clearing away and the outside area was very shabby and could have benefited from a sweep down at least-food on the floor etc.Next time we shall visit the pub opposite.

the café is well furnished, nice coffee and has a very good children's play area for which there is a small charge

I have eaten here many times over the last 10yrs, so have seen and experienced the highs and the lows. Towards the end of last year (2015) it was at a very score, but after an e-mail to head office they are doing very well now, so I hope they can keep it up, and with all eating establishments, it's down to the staff all working together and staying together.

On visiting the garden centre,we went to get tea's and hot chocolate,we had to wait some time to be served,even though it was not very busy!! Staff didn't.seem to know what they were doing,they ran out of clean cups as they were not clearing away. Very unorganised and didn't seem to be bothered about the customers! Needs a customer care/service training !!

We visited the Pulborough Wyevale Garden Centre on Saturday on our way to the Bignor Roman Villa. We ordered an afternoon tea for two using a Groupon voucher we bought online the previous week. Normal price was about £16 but we paid only £10 thanks to the voucher. We got there with very low expectations as we have never paid before such a low price for an afternoon tea for two but I am glad to say it was very good value as the food was nice and generous. It consisted of: teapot for two, six finger sandwiches (two fillings: cheese and cucumber, ham and tomato) on brown and white bread, two fruit scones with Roddas clotted cream and strawberry jam, patisserie cakes and macaroons.The service was quick and friendly too.The only downside is that when we got there we found most of the tables busy, not with people just with dirty plates and glasses, and the ones that were free were covered with crumbs so we had to clean one table by ourselves.

We visited to have lunch and let our children have a play in the soft play area. The actual play area was well equipped but the temperature was ridiculously hot. Kids were coming out all hot and sweaty and it wasn't pleasant to sit in. There was no heating settings and apparently the staff unable to turn it down!When we arrived the place was really unclean. Trays and plates had been left on the tables for long periods of time and there was food all over the floor. No one came so we got our baby wipes out and gave the table a good clean! Then came a lady who I can only invisage to have been an ex army sergeant... she demanded to see our wristbands for the play area and spoke to us very abruptly and rudely. I felt like i had been to see the Headmistress! When she left, all the parents looked flustered and commented on how rude she was.The queue was long for food/ coffee with only one till in operation. We ordered a cheese and tomato baguette, soup of the day and a children's cheese roll. I was told after ordering by another lady that no one had bothered to order any baguettes so I'd have to have a sandwich instead. The soup of day was advertised as one thing, on the receipt as another and when it turned up (a while after all the other food) it was something completely different. It was watery and flavourless and no roll (these hadn't been ordered either!)My daughter's plate didn't look clean, something was left on it from a previous meal and also on my sandwich, which I left because it was so dry and filled with plastic cheese. The children's roll was tiny and randomly came with a shot of smarties? The same army lady bought the food and didn't even say a word... just dumped the food and stormed out.We complained to the shop manager who explained there was no manager in the cafe at present and they were having a nightmare because of it. He was very apologetic and refunded our money. Such a shame. We won't be returning again!

We were served by a wonderful lady Fiona, who made ordering the food so simple and so easy. My husband ordered the ham, egg and chips and I ordered the cottage pie. The size of the coffee we ordered made us laugh, it was enormous extremely tasty and what was needed on a very cold day.When our meals arrived we were surprised at the portion size, once again, large. It was all very hot, not greasy and extremely tasty. Definitely comfort food and extremely nice too :)The restaurant was extremely clean, beautifully laid out and was comfortable. Definitely will be returning to try the rest of the menu

We had breakfast, which was quite nice, we were the first in and were disappointed to see crumbs on the table from the day before. A shame as someone was cleaning the farden centre, makes you wonder about the kitchen!

Typical garden centre, some good plants and nice railway. Changed hands though and the restaurant has had a change of look. Been there lots of times for a nice place for a drink or something tasty but we found new seats uncomfortable, tables uncleared and had a grimy look about it so didn't stay.

Really is a shame to say this but, it quite possibly was my worst experience locally at a food establishment. Having eaten here previously for a quick brunch, the food then (around a month ago) was acceptable if not amazing. My wife and I ordered a vegetable broth and carrot and corriander soup with bread and a sausage roll each. The entire process of queueing, ordering, paying and waiting for the food took an age. It was not overly busy either. When we received the food, one bowl was warm (I mean warm) and the other stone cold. The broth looked like an unkempt garden pond to be frank. A weird red water with chunks of vegetable lurking at the bottom. It jad absolutley no taste whatsoever. Carrot and corriander had SO much corriander it was inedible and it's consistency was like baby food with a thin watery film across the top. Famished, we ate the sausage rolls. The pastry underneath was wet and slimy and meat filling tasted like value sausages... On the back of this and the money spent for a lunch we did not eat, we shall not be returning. Shame, as local busines owners we like to pop out a couple of times a week for lunch.... Ironically, the Toat, our local as it were (and appreciate is what it is) never fails to deliver without the pre tense...

Do not leave it late to visit, food is nothing special but you have to take into account it is a garden centre first and foremost

I felt I had to leave a review regarding my recent experience at Pulborough garden centre restaurant. I took my parents for lunch and we had baked potatoes with cheese and beans. The potato was barely warm, baked beans cold and the salad was fit for the waste bin. I was shocked that any person would serve salad looking so bad. I complained to the waitress serving who just looked at me said sorry and walked off.(not a caring or helpfull attitude at all) I was dumb founded. I have eaten here over the years but noticed it may have changed hands as all the staff, chairs and tables were different, it has gone downhill and I am so dissapointed with the reaction I got when complaining that I will be writing to the management and will not be eating there again which is a shame.