Kaya In The Park in Horsham

Disappointing. I have not even been to Koffie and the service is appalling. My sister tried to arrange my Hen Do at this establishment, there is no direct phone to contact Koffie, you can either text, voicemail or email, it is a very impersonal service. The owner takes over a week respond leaving you anxious, we had a large booking and obviously wanted to make sure everything was going to be perfect as it was a special occasion. The owner showed us no accommodation or rarely acknowledged our concerns. We ultimately cancelled our booking as we felt the Hen Do was going to be disappointing if we had it at Koffie . The owners response us cancelling was that, our booking was a usual booking and her responses and time spent towards us were appropriate. This translates to us, as we didn’t hire the place out for £1500 we were not deserving of her time. Poor attitude, poor communication and not business minded; they have now lost out on a large booking of 16 people because of this. As well as the recent reviews scream alarm bells.

My third visit to this restaurant and yet again the service is terribly slow, took over 1.5hrs for some eggs. Arrived to celebrate my birthday with girl friends to be told they cannot serve alcohol as they’re in between licensing - no one called to advise in advance. Had to move tables after 1hr (still no food) due to private party. Table was freezing due to draft from the door to the park being opened and closed non stop. Food was average, cold. They gave us a round of coffees to take away on the house. At no point did a manager appear to apologise for the service. The staff look straight through you, at one point came to asked if the food was ok and immediately said ‘lovely, thank you’ before I’d even lifted my head to reply. Avoid. Such a shame as the decor and location is beautiful.

A fantastic surprise. Koffie is a Secret Cafe in Horsham Park serving brunch and drinks. Seating is either in the restaurant, in the Orangery or outside overlooking the park. Very friendly and helpful team as well as an excellent kitchen team producing tasty and attractive plates of food with good portions.

Delicious coffee and breakfast in the most beautiful and friendly atmosphere.

Coffee was pretty bad. Dirty dishes all over the tables. Everything in take away cups? They just walk around with a bin bag and throw stuff in it. Kinda gross. I think they’re understaffed. This points to a moronic owner. I guess just another place that for some reason stays in business.

Great place, had the best Green smoothie ever( Kale, spinach, pineapple and mango), it was a true delight. Lovely team too

A perfect spot for lunch! Beautiful location in the park with outdoor seating and an indoor conservatory area. Normally just stop for coffee but upon eating there we were very impressed - I had wild mushrooms on sourdough which was amazing, my partner the eggs benedict which were perfect. Definitely recommend especially on a nice sunny day.

This could be an incredible spot in town, right in the middle of Horsham park, lovely outdoor seating and a nice vibe. The food is yummy and a nice range. However, the service is absolutely terrible, and has been at every visit. No one pays any attention to the tables, drinks take 20 minutes to come, and food approx an hour - for some simple eggs on toast. It’s also incredibly expensive for such poor service. Really sad as I love meeting friends for a walk in the park and food here, and I wanted to have my mind changed but sadly won’t be attending again.

Delicious eggs Benedict, great service and still the best tasting coffee in Horsham

Rubbish food and watery drinks. Absolutely disgusting. Never again.

Lovely place to go for a coffee or a light bite to eat

This is a great place. We were amazed by the team that work here and the dedication of the staff and manager. They have been great on the occasions we have been and after some hard to deal with issues from previous owners they have done a brilliant job. On sunny days it's a good place to grab a drink or bite.

We are regular visitors and have to say Kandy and team do an excellent job. Coffee is great and the selection of cakes and pastries is always very good. Cinnamon buns are gorgeous.

Service very slow. Ask for pot of tea then received coffee cup of hot water and tea bag, not even filled to top. Had to ask for sugar, received light brown sugar in messy jar with lid, really unhygienic. Food took ages, really expensive. Had smashed avocado on soughdough, charged extra for poached egg. £14 for mushrooms on toast. Charged extra for soya milk, this isn't on as allergy related. Had to ask for cutlery, again unhygienic, waitress picked up and handed each set out from holding them all in her hand. Paid £105, queried bill, paid. Then saw that they had added a 10% service charge of £9.50 on. Not going there again.

The burger ,the cocktail , the location .. I’m amazed 🙏🏻really happy with my wife choice 🙏🏻thank you for having me

We had an easy fancy amazing English breakfast, highly recommend this gorgeous place

Couldnt get a table where we wanted as told it was booked although the table we requested was empty when we got there and empty when we left. Had to send the late back as it was cold (less than room temp) and the sausage sandwiches cam as rolls and the sausage was over cooked almost burned. Had to wait ages to pay the bill. I was being generous with 3 stars. Shame as we work round the corner and would use more if a better experience.

Exceptional almond and cherry slice from here the other day. Environment 10/10 in the greenhouse surrounded by plants. Average flat white, but lovely friendly staff.

Dropped in for family brunch on a Saturday morning. While the service was slow, the food was worth the wait! The coffee is one of the smoothest in Horsham and coffee service is quick! A beautiful space to enjoy time with family and friends. Definitely recommend. If you need fast service if suggest saying this to the super friendly staff when you arrive! Will be back.

My granddaughter had a nasty fall, and they provided us with ice to help reduce the swelling on her head. Service was lovely and delivered with kind, thoughtful young ladies. I am pleased to place a high recommendation to visit this delightful cafe or should that be KAFE! . I am also pleased to inform that granddaughter is now absolutely recovered. Thanks.

A really nice place to have a coffee and some delicious food. If you're walking around the park, stop here, you won't be disappointed. 🙂

Gorgeous staff and a lovely place to have a tasty coffee 🙌🏻

Beautiful premises & location. Love the interior & decoration here. Have been coming here a while but met Candy today who has recently taken over. Her friendly & welcoming personality shines bright. Her act of kindness today was greatly appreciated & wish her all the best in her venture. Thank you Candy. The Croque Monsieur is the best!!!

I organised a brunch visit for 15 people yesterday and was very happy with the experience from the booking to the food, service and atmosphere. 15 people paying individually didn’t make it easy for the staff but they coped cheerfully and well.

Atrocious. Awful - a huge disappointment. Despite the rebrand the same issues still stand... Poor service, small overpriced portions, flavourless and overcooked food, sullen employees, poor hygiene in the toilets and throughout - mud covered floors. But most notably, the 'baby changing' facilities. The changing mat was dirty, and the bin open, stinking, and unsanitary as it wasnt sealed and was full of soiled nappys in bags. I ordered the chorizo and beans with hash browns, described on the menu as a 'stack'! It was measly and bland. In lieu of the chorizo which was missing (I was not informed when ordering), I requested a sausage as a replacement to try and jazz the dish up a little - I was told this would incur a £4 additional charge, on an already £13 dish! It took 20 minutes for our drinks and my Mums sausage roll to arrive!! When explaining the poor service and experience to the on duty Manager, she couldn't have cared less. She just repeated 'that's OK' and 'I know' over and over. Not listening at all. The lady that tended to our table removed my meal from the bill as it was so poor, she then got a very public telling off by the abovmentioned manager for 'over compensating'. Appalling. We will not return, it's such a shame as the potential here is huge. Bring back the Kaya of Lockdown! Great Chefs, hearty food, and a sense of community. Don't waste your money going to Koffie.

I recently visited your establishment for a relaxing Sunday morning with my family, but unfortunately, my experience was far from satisfactory. Upon entering, there was no one at the till to welcome or serve us. When I looked around the corner to find assistance, I was met by a young staff member who responded with a sigh and an eye roll, giving the impression that my presence was an inconvenience. Throughout our visit, her demeanor remained disinterested, as if she was more focused on returning to her conversation than on assisting customers. As a loyal customer who has frequented your establishment and recommended it to others in the past, I was disappointed by the lack of attentiveness and professionalism I encountered. I hope that improvements can be made to ensure a positive experience for future guests We won't be returning

Awful. What has happened to Kaya? Used to come here a lot but now we’ve had too many awful experiences in a row that we won’t come again. Today we came with some friends who ordered their daughter the children’s chicken and chips and when they cut into it it wasn’t just a bit pink, it was RAW. Totally raw, so raw it was almost clucking. Never seen anything like it. To her credit the young waitress handled it well, even though they seem understaffed and stressed. The time before this in the summer we waited 1hr45 for coffee and sandwiches when it wasn’t that busy and no one was checking in or apologising. Time before that we waited half an hour for take away coffee that was tepid and I do think £4 for coffee with oat milk option is just a bit silly. It’s such a prime location and used to be a well oiled machine. Sadly don’t think we will ever trust going again.

Now don't get me wrong. The food was very well cooked, tasty and potentially great. However, if I order wild mushrooms on sourdough for £14, I do expect a little more than a few button mushrooms and two pieces of seared oyster mushroom. Perhaps it's just me, after all I have been eating wood blewitts, golden tubed chantrelles and saffron caps picked in the Alps for a week (pretentious eh?) But really. Still. "Wild" mushrooms on toast it wasn't. It did look cool, with lots ( and lots, and lots) of green micro herbs covering the top (my cynical thought was to hide the last of wildness in the mushrooms) and on a bed of delicious green pesto, which did remind me of the moss I picked the girolles from. But no. I don't think £14 for button mushrooms on toast and two pieces of oyster mushroom constitutes wild mushrooms on toast. And unforgivably, I was still starving afterwards. Meaning I had to order soup, spending another wad of money. Not value for money but potentially good.

Found it very pleasant . Good service and very nice food.

We recently had a wedding reception for my son and wife at this venue. There were 33 guests and a Mediterranean grazing menu was served. The food was excellent and plentiful, the staff were extremely efficient and very welcoming. The venue was beautifully decorated with a green floryl theme. I cannot think of anything negative to say . The whole experience was wonderful and I would absolutely recommend this to anyone looking for a smallish intimate venue for a function. We had a short live music session to add to the atmosphere which worked very well.

The new team are very friendly and caring. Service was good and attentive, food portions were generous, tasty and high quality. A stripped down brunch menu and a great coffee.

The restaurant itself is lovely, but the service really let us down during our visit on Friday. From the moment we walked in, it felt a bit disorganized. No one greeted us, and we had to ask if we should seat ourselves. When a waitress finally came over, she barely said a word and simply handed us the menus. A few minutes later, another staff member informed us that certain dishes were sold out, which we were fine with. However, after that, we sat there for over 20 minutes without anyone coming to take our drink or food order. Eventually, my friend had to go up and ask someone to come over. When the waitress did come to take our order, we were told that the kitchen had closed and they were only taking drink orders. No one had mentioned the kitchen was closing soon, so it felt quite misleading, especially since they had just informed us about dishes that weren’t available. The lack of communication and inattentive service was very disappointing, and sadly, it overshadowed what could have been a nice experience. Unfortunately, I wouldn’t return based on this visit.

Food was good but service was very slow. We asked about our order after waiting 35 minutes after placing it and the server asked us to remind her what the order was. In my mind, that was a strange question to ask us. The order arrived shortly after that conversation. Two guys beside us put their order in and ten minutes later they had their food.

1st time in here sice the change the dec core was lovely and fresh like service slow as only ordered drinks

Got 2x caramel latte but turned up warm not hot

Burnt coffee, service inside was confusing and it took a long time for staff to stop and speak to me. Shame as its a lovely location

Thought I would give this another try after my last visit over a year ago. No. Just no. No improvement whatsoever. It has all the glitz and glamour deco but none of the substance. The owner should look into the best service and food available elsewhere. The Swedish cafe in Horsham are spot on. Take a leaf out of their book for improvement.

We celebrated our wedding at Kaya and it was the most fantastic day! Candice was an absolute gem with everything and went above and beyond to keep in touch with us from start to finish, dealing with last minute changes no problem and she really made sure that the day itself belonged to us. The food was incredible, the decorations were beautiful and the staff were lovely. Extra credits for them even organising a DJ and late night pizzas! I

Food was lovely and service was good, the only negative was the music playing. My friend and I went in for brunch and sat in the conservatory part, and they were playing what I would class as "clubbing music" at 11am. It just didn't go with the vibe of the place, nor did it suit the clientele that were in there. So it was creating the wrong atmosphere. Some chilled music would be better suited.

We hosted a baby shower at Koffie yesterday afternoon and it was everything we hoped for and more. I was in touch with Candy leading up to the event, and we decided to opt for savoury & sweet sharing platters/graze boards and we were not disappointed. The food was so so lovely, with many different options, and everything was decorated with beautiful edible flowers. Despite having sharing platters, there was plenty for us all and even tonnes of food left over which the team kindly popped into takeaway bags for us. Due to dietary requirements, Candy even made us a sugar free cake! Everyone and everything was truly catered for. The conservatory is a lovely setting, with surrounding views of the park. The perfect setting for a sunny afternoon! All of the staff were so polite and helpful throughout our visit, and even let us stay past their closing time. Thank you team Koffie!

Went here for a baby shower and the staff were brilliant - our waitress couldn’t do enough for us.. We had sharing boards and the food was amazing - so much of it. Will definitely go back, such a lovely setting too

Very disappointed by this cafe in a prime position in a beautiful part of Horsham. Do they realise that it's 2024 and the plant-based/vegan demand is growing exponentially! Do they read 'The Grocer' and all the other trade magazines and sites like Vegconomist which show the surge in demand for these foods? Talk about behind-the-times! Whether for health, the planet or (most importantly), the animals - the world is changing. I was truly shocked at their lack of vegan cake options - i.e. none. It's not hard to make a vegan carrot cake and many other outlets don't even bother labelling them (you don't need a warning that you're about to eat something delicious!). (Try South Downs Nurseries in Hassocks for a great example - their cake selection - plant-based and non plant-based without making a big deal of it) is second-to-none and the place is always packed with people). Horsham has its own vegan market.. and so what's with Koffie??? The waiter did forget my drinks order but that's an everyday error but it was sad to go hungry on my day out in the park.

Worst place I have ever been to. So incredibly understaffed that the few staff in are so overworked. This made the service so poor and slow while the staff were trying their hardest bless them. Management needs a sort out it seems! I spoke to a staff member as well at 4 o’clock and they said they also hadn’t had a chance to get they’re lunch yet! Food was alright and the place was nice but this ruined it for me.

Unfortunately our food was not ready even though we waited an hour. We had to then have a takeaway which as I was attending a meeting I couldn't eat the toastie when it was hot. We had brought it to the attention of the team several times. Our optional service charge was waived. The team were apologetic but that didn't help. Another lady said they waited 45 mins for their food. The food and drinks are not cheap but it's a lovely location so we were prepared to pay a bit more. Definitely will not be going there again.

You can never get an answer to book as I invite people from London here, not really impressed as I would like to be, sad as I live here as well.

Took a long time for the food to arrive.Only a Burger with no salad or fries All extra and also breakfast many items are extra so works out expensive give it a miss. Used to be good but not now. Only 3 things available on the menu so little choice.

The food is OKAY but the place as a whole has taken a real turn sadly. The service is incredibly slow even for just a couple of drinks and that’s after paying an extortionate amount. It’s also so badly run in terms of making it clear where/how you order takeout or if you need to wait to be given a table etc

This place has gone down hill big time since we last visited. Service was very very slow and I mean slow. Food portions were small and over priced. Other customers left their food uneaten. My food was OK ish...... but my wife's poached eggs were so undercooked almost raw!!!! This business will not survive for very long with this level of service and quality of food. Not at these prices!!!!

This place has declined drastically since we last came here. Service was very very slow. Food portions were small and overpriced. Other customers left their food uneaten. My food was ok ish. My wife sent hers back as eggs were so undercooked. This business will not survive long with this level of food and service. Not at these prices.

The service is very slow we waited over half an hour for our drinks. We then had a further long wait for our food. It’s such a shame that the service is so bad as the restaurant is very well designed and in a good position but will not be recommending or going again.

Searched for a restaurant near a park where we could sit outside, enjoy the sun and celebrate a family members birthday. Thus looked the perfect place. Website boasted cocktails and good food. They only took bookings by the Web site and it asked questions about dietary requirements and if the occasion was a birthday. They asked for credit card details to make the booking! I didn't give mine but booking still was acknowledged. There were only a handful of tables occupied and yet people who hadn't booked were being turned away as they said they were "fully booked". This was at 13.15. We waited with waiting staff walking past us to be seated. No front of house to greet us and seat us. Eventually we were shown to seats and given a menu. We queried whether we had been given the right menu as it said "Brunch" , was very limited. Mushrooms on bruchetta, scrambled egg with smoked salmon, avocado and tomato on toasted bread, hummus and flat bread, chicken burger, beefburgers. Tiasred cheese and ham sandwich. Tiadted cheese, ham and egg sandwich. Extras - chips, avocado, eggs, bacon, As I remember. We were hungry so decided to order a plate of 'extras'. Avocado, smoked salmon, poached egg and chips. Not what we had envisaged fir a birthday celebration but thought it would suffice. Also birthday girl was looking forward to a cocktail. "We no longer serve cocktails" ! "We have run out of smoked salmon" "Oh, avocado? Sorry we don't have any" A total disaster and very embarrassing for me who had booked this as a birthday present. If you want a coffee and a pastry and don't mind a wait you'll be fine.

Mixed opinions about Kaya. The decor and setting is superb. Gorgeous conservatory feeling to it But that's the good part Coffee is weak Service is mixed Food is bland Come for the setting, leave for the food

Beautiful venue in a superb location! We visited for our daughter’s 11th birthday meal with a group of friends, staff were friendly and extremely accommodating. Thanks Kaya in the Park, we will be back soon!

Have been going to kaya for a while but recently it seems to be heading downhill (check out other recent reviews). We went here for a celebratory family brunch with a party of 6. We had prams and the staff were clearly not interested in opening the doors or finding a place to leave the prams. When ordering food the menu is limited and rather expensive, £16 for a very small full english. I appreciate food is expensive but when compared with other cafe's/restaurants Kaya's portion sizes leave you wanting more. Addiontally food takes a long time to come out. I must say though the food was good and is consistently good when having eaten on previous occasions. It seems like they are catering for a certain clientele and just dont seem very attentive, nor helpful anymore.

Expensive, slow and poor quality when it finally arrives

My 3 year old sums it up... "it's actually good" 😂. It's a beautiful cafe in a beautiful location. Well worth a visit.

Very expensive will not be going back.

This place uses to be so busy and bustling. We went on a Saturday lunchtime and it was dead. Service was very slow. It took over an hour before we had any drinks. Very mediocre, if that. Not sure what's happened.

If you want to wait 30 minutes for a coffee then this is the place to go. I also saw a man have an accident on the bench by the food serving hatch, after reporting it to a member of staff it was still there after my 30 minute coffee wait, even though I reminded them twice. I had to stop people sitting in It the whole time I waited. Surely this is basic food hygiene practice? I certainly will not be eating here or waiting for a coffee again.

We waited for 20 mins at the hatch for takeaway coffee with only ONE person infront of us

Really lovely little place, great staff and excellent coffee. Gets busy so book in advance, worth it though 🙂

2 cups of tea in paper cups,milk already added £7.50.So weak it was undrinkable.For that price I expect a decent pot of tea.It couldn't steep because there was so much milk added.Milk should be on the side not added.A man allowed his retriever dog to sit on one of the b3nches at an outside table.Disgusting.I know it is Bank Holiday but if they're going to make tea like that,don't charge more than an artisan tea cafe.As for dogs on seating,that's not acceptable and staff were aware as one was serving at hatch opposite and another member cleared tables. Dreadful.I won't be going again.I'm not the only one complaining about the quality in reviews. Time to improve the offerings.Food is massively overpriced too.£13 for avocado on toast!!!

Service is slow especially if you have children with you and the food is not worth the money, both food and drink are overpriced. The staff don’t seem to care either. Such a shame as it’s a great location and has huge potential. It seems like the owners have either fallen out of love with the business or don’t have the money to run it anymore. With the summer holidays fast approaching they could be so busy but if they don’t continue with the slow service and long wait times I would rather do the short walk into town which I am sure many others would as well.

We loved eating our lunch in the orangery beautiful decor, friendly atmosphere and staff were very helpful.

Area was stunning. Food and service were below par. Our food took an hour to come. They had run out of a lot of things even though we were the first ones there at 9-30 am. We had a their version of a croque monsoir and it was dry with no cheese sauce just cheddar cheese and ham. so, in our opinion this was falsely named. We also had the scrambled eggs, sausage and bacon and some-how the bacon was burnt one end and under cooked the other, the sausage was anaemic and dry and the toast was again dry with no butter and no option to butter. For £16 the portions were also small. Personally, I would recommend going to bills for a cheaper, better cooked and heartier breakfast.

Beautiful place for a coffee bar shame about the service !!! I had to ask for my money back and 2 other people walked away after waiting far to long.

Waited 45 minutes for drinks and over an hour for food. With two small children. We absolutely won’t come back. Ordered a granola bowl and the fruit was frozen solid. Poached egg was overcooked. Children’s food was brought out much later than everyone else’s. Which you just don’t do. Awful.

Been here twice in the last few months. Service slow, food wasnt good. The last time after an hour + wait for food we had to walk out

Beautiful location . Lovely interior. Courteous staff. Lovely food. But experience spoilt by a ridiculously long wait to order and then for the food to be served.

Don't go there hungry or thirsty! When we sat down, my husband pointed out the table felt sticky. We had to wait for 30 minutes to even get our drink order in, and only after we flagged the waiter, who rolled his eyes and acted like it was a huge inconvenience. When our drinks finally arrived, we took the opportunity to order the food, again this was met with hostility. They did not have the lunch menu available, even though it was after noon and only select items from the brunch menu too. It was a full hour between being seated and receiving our food. The food was entirely bland, with fairly small portions. Over-salted fries were the high-point. All of the tables in the conservatory had similar waits to us and had been there for 30+ minutes. While eating, I witnessed what passed for clearing a table: the waitress took the plates off a vacated table and then wiped the table with her bare hand. That's it. No cleaning products, no sanitiser, no towel. I thought surely she would return to finish, nope. Suddenly our sticky table made sense! We paid (almost £70 for 2 people having one course meal and drinks) and got out of there in a hurry.

Such a brilliant meal and fantastic friendly service. Love the relaxed atmosphere

What dreadful place . Waited 15 minutes for 2 coffees which arrived in paper cups ! told to move when we sat down at table .( no one else turned up so wasn’t booked).croissant put in bag not even on a plate. Asked for sugar and it was thrown at me by untrained youth. Obviously find customers an absolute pain. Service was non existent.

40 pounds, for four small bottles of beer and four small fries, is too much.

Shame on this place! It’s hot out and my 2 kids needed a treat to stay cool. I went up and asked if they made milkshakes. I was told yes. I ordered 2 chocolate milkshakes…. Paid £12! £6each I thought they must be good! Came out in a takeaway coffee cup with no straws. I asked for straws and was told bluntly they didn’t have any. I asked how a child was meant to drink them and I got a shrug and just walked away! I didn’t need to worry as the milkshakes where inedible!!!!!!!! They’d clearly used hot chocolate powder and just mixed with water and milk! It was a powdery watery disgusting concoction! 2 very disappointed children and a really upset parent! Shame on you Kaya! This isn’t the first time we have been let down!

We really wanted to like it here as it is really well located in the park and the building and decor is beautiful and we are looking for our new local cafe having not long moved to the area. Unfortunately this was a real let down. The service was super slow. It took ages for us to be able to order, and then we waited over 45 minutes for toast and eggs. I appreciate that everything is cooked fresh, but it wasn't even particularly busy and that's far too long to wait for a simple brunch. It is very expensive too, e g. If you want avocado and toast with smoked salmon that will be £20 (£13 for the avo toast, £7 for the salmon). We both commented it is more expensive than most the places we frequented in London. To be fair the food was excellent quality when it did arrive, so we might have been semi regulars for an occasional treat if the service had been better. But for those prices I expect much quicker and more efficient service. On the brightside, it is dog friendly inside and out, and they have plenty of highchairs for young kids.

We have been to Kaya a few times as we live in Horsham and it has really gone downhill which is such a shame. The service is shockingly bad. Today we attended as 4 adults for brunch. We all ordered cold drinks which didn’t arrive until half way through our food (one had to be sent back due to being incorrect) despite chasing multiple times. The drinks arrived nearly 50 minutes after we arrived. The food is nice but quite expensive. 2 people didn’t have cutlery which had to be asked for more than once, the pepper grinder didn’t work and another had to be asked for and everything for just SO slow. It was embarrassing. They then had the cheek to put the service charge on the bill which we asked to be removed (something we would never usually do). I think we will find somewhere else next time.

It was nearly £20 just for 2 coffees and 2 slices of cake. We also had to sit outside as there was a sign up stating that you could only sit inside if ordering meals even though there were tables available. When I went inside to use the toilet I saw that the Oat milk used is just Lidl's own brand, I was very disappointed for the price of the coffee.

Nice food, but very expensive and very slow service

Great food, atmosphere and service. If being picky loo's are small and tight to get into.

We arrived at 9.30am and was told we could not order breakfast until 10am, by then it had filled up. An hour later still no food had arrived and no one else had received their food. Lots of unhappy customers. They cannot cope with people inside as well as takeaway orders. We left after an hour waiting. Such a shame as it’s a lovely place.

We attended on a Friday morning for our pre booked table at 10am. I ordered a tap water and my friend ordered a coffee. The coffee arrived but the water did not, so I then ordered a hot chocolate and our food. 15 minutes later I still had no water or hot chocolate. I went to the counter and took my own water and asked them for my hot drink. 20 minutes after arriving it arrived. At 10:35 the waitress said our food wouldn’t be long and asked if we’d like another drink. I thought it would have been nice if it was a complimentary drink but she did not say this and so we declined. By 11am we had no food and no drinks so we left hungry and disappointed. It later materialised after speaking with other unhappy customers who left with us without their food that the workers were prioritising take away orders over sit in customers who often pay a tip at the end of their meal. The customer service was poor, we can’t rate the food because it never appeared. To make matters worse we’d only ordered mushrooms on toast, hardly a strenuous meal and wouldn’t expect it to take over an hour. I think they need to rethink their priorities. It wasn’t even busy, half full at max and throughout the hour there was no food to be seen on any of the tables! Sorry but the pretty decor doesn’t make up for poor service.

On arrival we were not asked if our coffee was to have in or takeaway. We was then served coffee in paper cups, waited quite a while for our pastries, then we wasn't aloud to sit at a table in the conservatory? We was told to sit near the entrance on the high chairs. But unfortunately one of us had a, bad back and the chairs were to high. The lady reluctantly let us sit in the conservatory. But we felt very unwelcomed. When served our pastries we was not given serviettes. No spoon for coffee or offered sugar. Not a very satisfactory visit 😔😔

Food was lovely but was charged £5 for a side of bacon and £4 for avocado. Then they added a service charge on top and handed the bill to us before we had even finished. We had only been there 40mins and it was empty?

Having had an amazing lunch here back in 2022 we were keen to visit again. However, on this occasion the experience fell flat. Hugely over-priced. £16 for a small breakfast squeezed onto a slice of toast. Having to negotiate adding milk to coffee by way of an espresso cup because I guess they’re just too trendy to use an actual jug. Surly waiter. There’s only so long you can get away with relying on your lovely decor and location. You really need to live up to expectations. We won’t be returning.

I used to go to Kaya quite a lot - either for take away or for brunch/lunch. That was about 2 years ago. I think that since then the service has worsened with long waits to be served and for food. I also think that food and drinks are overpriced. Today I got a smoothie, flat white and latte (all take away) and paid £14.70. That is very pricey for 3 drinks. I would have questioned the price but I was busy talking to a friend, so I just paid and left. On another occasion I stayed in and got 2 coffees, a cake (£5) which was burnt at the bottom and was surprised that my bill included a service charge. Another thing that I don’t like is that they charge £1.50 for babyccino which is served in an espresso cup. For that price, I’d expect a full glass of milk.

Absolutely terrible service. Grabbed a coffee the other day and the guy working in there, when I managed to get his attention away from his phone, suggested I pop sugar in my coffee with a fork as there were no clean spoons. No offer to clean a spoon, too busy texting. Sort yourselves out honestly.

Brunch with friends. Lovely decor and menu. Delicious hot chocolate. Quite expensive (£3 for a poached egg to add to mushrooms on toast). Staff were friendly but we were asked to leave as soon as we had paid due to other bookings. However there were 5 vacant tables and noone waiting to be seated.

A very pretty conservatory style cafe right next to the beautiful Horsham Registration office! The interior is very beautiful. Food was tasty but the portions a bit small. The burgers unfortunately do not come with a side of chips so you’ll need to order one separately!

The staff is lazy and rude. The coffees were watery and expensive. Worst coffee I’ve had in my life. Staff seem to be annoyed to serve you and take years to give you the order. Food was meh and also expensive

Lovely atmosphere, food was good but £££ for what we had! Amazing hot chocolate, lovely spoons, and water jugs!

Sadly over-priced and over-rated. Our brunches were £16 each and it all fit on a single slice of toast. The place is beautiful but it ignores all the small details. Milk in an espresso cup instead of a little jug so that when you pour it, it spills everywhere, no salt & pepper on the table. If this is trendy modern dining then they can keep it.

Came here for a brunch with my sister, Upon entering Kaya, it’s beautiful, furniture is lovely, decor is very instagrammable and welcoming. I originally ordered the waffles but was then informed they didn’t have them in because of a late stock, which I understand so instead I chose the avocado toast, to which the lady asked me if I’d like a fried egg with it, I said yes. The food was ok, nothing amazing but it’s avocado toast, so what can you expect. I wasn’t however informed that the egg I was upsold to, cost £3? It was a hard yolk and cold. My sister also had the English breakfast, which consisted of 3 ingredients on a plate, one of them being a sour sausage which embodied hospital food. It was squished and clearly had been left at the bottom of the freezer too long. The iced coffees were lovely, however, a bill of £44 for some avocado toast, 2 coffees and some egg bacon and sausage seems slightly over priced 🤕

Beautiful cafe. We come from the office everyday for the coffee and occasionally lunch. The interior is very aesthetic and brilliantly decorated. Very friendly staff and a great experience all round.

Had a delightful brunch today. An amazing brunch selection here...it was hard to chose but I went for the waffles with fruit compote, maple syrup and creme fraiche. It did have bacon, but I'm veggie and they were happy to take it off to make the dish veggie. Only downside to the place was that it was hard to catch the waiters sometimes, but it was very busy and they tried their best. Such a pleasant view in this place, was able to see the gardens and dogs walking by. Will definitely return 💖

Only stopped for a coffee with friends. It was very busy and the coffee took quite a while to arrive, understandably...

Dreadful value. Over £19 for 1 piece of toast, scrambled egg, 2 rashers of bacon and 1 small sausage with coffee. And when they brought the ketchup they hadn't even removed the seal

My first visit here was ok but could have been better with a bit more attention to detail. The food was good if a little pricey for what I received. One of the hand wash bottles in the toilet was empty, the waste bin was full, and you are expected to dry hands on what looked like small napkins. I left feeling a little underwhelmed really especially when comparing with many other food outlets in and around town.

Unfortunately I was violently unwell after eating a chicken burger here. I ate all other meals that day at home with my family and was the only one who was sick. I have tried to reach out to Kaya to discuss in multiple ways and heard nothing back. I even spoke to someone who knew about my email and who said they would respond. I don’t feel that they have taken my complaint seriously, which is concerning.

Just picked up a take out drink but seems very nice

Incredibly friendly and helpful staff sorted out a perfect table for us including my elderly father who was in a wheelchair. Great food.