The Crown Pub in Horsham

If I could give 0 stars, I absolutely would. Our team went to The Crown for our Christmas lunch, and it was an absolute nightmare. We paid a £40 deposit for 8 people, expecting a delicious festive meal based on the enticing menu. Unfortunately, everything that could go wrong did. Upon arrival, we ordered drinks and food, and about 20 minutes later, the barman informed us that they were out of turkey for the sandwich. Fine, no problem—I’ll go for the Christmas burger instead. But then, he came back and said, "Your group has ordered 4 burgers, but we only have 3 available." So, I reluctantly settled for a cheese toasty. Another 20 minutes passed, and the food started to arrive—if you can even call it food. My "cheese toasty" was nothing like the description on the menu. It was supposed to be a medley of mature Cheddar, Gouda, and Emmental, with béchamel sauce on toasted farmhouse bread. What I got was a sad, cold slice of basic Hovis bread with barely any cheese and an overwhelming amount of béchamel sauce, which made it soggy. The sandwich hadn’t even been grilled properly—it was cold before it even made it to the table. This monstrosity was nearly £8, and it came with a wilted side salad that had clearly been sitting out in the warmth for far too long. As if that wasn’t bad enough, my colleagues’ burgers were burnt to a crisp yet somehow still cold in the middle. The Karaage sticky chicken was slimy and unappetizing. To top it off, the water glasses had lipstick marks on them, the tables were filthy, and the toilets looked like they hadn’t been cleaned in ages. The bar staff did ask how everything was, but at that point, we just wanted to leave. Honestly, it wasn’t their fault—they were just doing their job. But the chefs and management need to seriously listen to the endless bad reviews. If you can’t make a proper toasty, then don’t offer one on the menu. And if you’re going to serve a festive menu, at least make sure you can follow through with it. This was a total disappointment, and I will never return. An embarrassment of a British pub.

Had a great evening in The Crown, great atmosphere. Also had the pleasure of meeting the new General manager who was very professional and welcoming. Great pub would recommend.

Stale beer, smelly toilets and the same bland uninspiring food they've shoehorned into all of their establishments. I don't really understand Greene kings plans these days. Make everything worse and charge more. Least there's a pool table.

This pub looked good from the outside, seating inside was comfortable but cold. We placed our order using the app. 45 mins later still no drinks or food. The table next to us was the same. They complained and the food arrived 15 mins later but they had to return a dish that was still frozen inside! We asked about our drinks only to be told the app wasn't working for drinks ( we had paid already on the app) They took our order and the drinks arrived 10 mins later. Still no food. After about an hour the food arrived...except for one order. We were told it would take another 15 mins. It eventually turned up when everyone else had finished theirs. But no chips. We were told they would be another 10 mins. When challenged the member of the bar staff was polite but defensive, passive aggresive he just said they were busy- looked half empty to us! 15 mins later all meals were eaten and still no chips. When they did arrive we asked to return them and get a refund. This was completed by a very helpful member of staff. We will not be returning.

A couple pints had waiting for a bus. Welcoming pub with decent beer....Badgers 👌

Visited on a late Tuesday afternoon so atmosphere as expected but staff were really welcoming, helpful and efficient. Didn't have food just drinks.

Very friendly staff excellent service

Good sized centrally located Greene King pub. Have put in a pool table so must be getting desperate. Hopefully, an incoming change of manager will improve liquid offerings....

Fantastic in every way. Very efficient and friendly staff. Delicous food. Excellent chef. Good relaxed vibe. Very central. Varied menu.

Visited for lunch with friends, friendly attentive service, efficient service times whilst busy. Overall and enjoyable lunch.

Visited for lunch with a friend, enjoyed the steak sandwich lunch meal deal, great value & delicious food. Friendly attentive staff, Reece was very welcoming & couldn’t do enough for us.

I came here with my grandfather whom has Alzheimer's, the service was amazing, food piping hot and fresh, music level was perfect making the atmosphere amazing. Couldn't recommend more

Went to take dad out for dinner , but stopped to watch the footie!! Good atmosphere run of the mill priced pub. Will be back

Bad service, forgot my order, the roast dinner was pretty awful. Service not much better, will not be spending my money there again and especially not taking family there again either

Was quite quiet for a Friday night bit the staff were really friendly. One came and said a special hello to my dog which made my day

Excellent town centre pub. Very good selection of drinks. Food menu excellent, wide range for all tastes. The 3 for £15 small plates are perfect for a snack lunch. Service is very efficient and friendly. Definite recommend for lunch.

Worst meal I have ever had at a green king pub And an atmosphere and service to match! Ordered at till server took part of our order then said that's..... I then replied that was the start of the order and went on to order food, I mentioned I had a discount code to which I got told by the young girl "just scan it" with attitude. We ordered our food and drinks and paid, the latte came out as a small coffee in small cup mostly throth little coffee, food followed steak small and chewy, service was appalling literally second we finished server a male in shirt reached before saying anything and cleared a plate then said I'm clearing your plates thanks, and very expensive for drinks £9.90 for double gin and lemonaid! Overall worst green king I have experienced and to which it used to be good when I went before 2 years ago. Rude service was the most part.

Food was brought to the table lovely and hot,and was very tasty, one childs meal was mixed up but dealt with quickly, great atmosphere, with misic playing, friendly staff

Nice and clean almost clinical, staff ok food ok music TERRIBLE and too LOUD. Why do modern pubs think loud music is a turn on ?????

Went in the Crown due to the stout house closed for refurbishment. The problem with the Crown is the drinks are pricey.

First time here as visiting from Worthing. Food was great staff all very friendly would highly recommend this lovely pub

Lovely place, friendly bar staff, chatty locals. Nice food, great value for money

We had just visited the Horsham museum and art gallery and needed to eat dinner before driving back to London. I had the macaroni cheese and hubby had the stake and ale pie,all delicious!

Always friendly staff and management. Food is also very good quality.

Absolutely amazing service, especially from the bartender sophie, very kind and friendly!

Sophie is very nice and very good at her job l would recommend her for her work in the crown pub horsham caroline Dunkley

Great food. Everything was delicious. Kind people. Good place to be! Willy come again

Crown is well worth a visit, Sophie the best bartender in town!!!

Decent pub food and friendly staff. Sophie was fantastic and made us feel welcome. Great atmosphere at the quiz on Thursday nights.

Sophie is very polite and helpful, always wanting to please the customers and likes a banter too 🥰 we come to the crown for the weekly Thursday quiz and we highly recommend 😀

Sophie was excellent. Service with a smile!

I came in last week for a drink and food. A man named Alan served me, he was very helpful regarding what to order & was friendly and funny, I will be back😄

Deen the chef was amazing he was very social and and loved the food their, the building itself was amazing and the atmosphere just left me shocked at how much it’s changed , it’s heavenly just like the service

Came in for some food and drink and was served by a lovely lady called Kira, she was so friendly and helpful with me and my daughter. A credit to the pub. Well done kira❤️❤️

Donna and Rhys was brilliant 5 stars for both best good and did anything the was asked for

Came in over the weekend, had a lovely meal, food was great! The service was also great, I was served by sophie. Will be coming back soon 👍🏻

Fantastic lunch Lisa bar staff was so helpful

came in for a pint and alan served me, very polite and friendly, would recommend

To be honest most service here was alright but I’d say Matthew definitely had the best, had good communication as well as gd looks 😉

A great place for a Friday evening

Popped in for a pint and lunch. Loved the sharing platter, really good

What a wonderful venue, food is absolutely delicious! Service is really quick and staff are very attentive! Massive shout out to Rhys and Lisa who always have a smile on their face, non stop working and nothing is too much for them.

Fantastic place. Great service. Lovely food. Staff so lovely

Been going every Thursday for the quiz night for almost 2 years now. Best it's ever been since Sophie and Kira took over the bar - service with a smile always

Great pub! Sophie is great and always hospitable. Rhys has a great team.

Great pub, Sophie is always helpful. Would recommend.

Very pleasant place , great staff Megan kerra and Sofia

Excellent food drink and service

Very friendly pub and staff, Kiera, Megan and Sophie makes everyone feel welcome

Great service. Served by Sophie who was incredibly polite, friendly and helpful. Thankyou

Came for a Sunday roast I have been a few times but today with the best it's been chicken was perfect and my Mrs enjoyed the beef. Wish I had taken a picture of the giant Yorkshire puddings

Ty made me some amazing cocktails and the service was amazing. The staff made me feel welcome as I stepped through the door. Highly recommend to those new to the area

I had decided to have lunch in the Crown. It was very quite so I was able to secure myself a good table. I discovered why they were so quite, & when I went up to the bar to order I found out. They were out of nearly everything on the menu!!! The young lady behind the bar was very apologetic, but needless to say I left

My recent experience at The Crown was nothing short of appalling. I entered the premises expecting a pleasant evening but was met with an atmosphere tainted by incompetence and disregard for customer safety. Upon entering, I immediately noticed a staff member behind the bar who was clearly intoxicated. Not only was this individual visibly drunk, but their behaviour became increasingly erratic as the evening progressed. Despite this obvious red flag, the staff member continued to serve alcohol, demonstrating a blatant disregard for responsible service practices. As the night went on, the situation escalated when I, along with other patrons, became uncomfortable with the behaviour of this intoxicated staff member. Despite our concerns being brought to the attention of management, no action was taken to rectify the situation. Instead, I was shocked to find myself accused of being violent when all I was trying to do was express my discomfort with the unsafe environment. It is completely unacceptable for a business to prioritize the sale of alcohol over the safety and well-being of its customers. Not only was I left feeling disrespected and unsafe, but I also witnessed a blatant disregard for responsible service of alcohol laws. I urge potential patrons to think twice before patronizing The Crown. Until they address these serious issues and ensure the safety and well-being of their customers, I cannot in good conscience recommend this establishment to anyone.

Stopped for lunch and had a chicken burger with katsu curry sauce - it was great. And thanks to Blue Light discount the food was 20% off! The service was excellent.

Food awful had to return steak. Some food was incorrect i.e order chips get mash, order mushy peas and get garden peas. Veg nearer raw than al dente and cold. Mac and cheese looked like vomit. Very noisy due to rugby being on. Staff friendly enough. Will never be going back.

OMG ... the BEST place in the centre of Horsham to get a delicious home-cooked meal and decent priced drink. The bar was well stocked (almost too much choice!!). Everywhere I went was spotlessly clean and you could tell that there is a lot of pride taken in all areas of The Crown, including how much the staff clearly value this historic building. We had Donna serving us our lunch today and she went above and beyond to ensure my steak was cooked to my taste. I'm a bit of a fussy one and like my steak to be very VERY well done (cremated!), which I've found a lot of chefs won't do for me and they generally produce my steak how THEY would like to cook it, not how I want it cooked. Not at The Crown ... I was asked to confirm how I wanted my steak cooked a couple of times by Donna and then Ty (I asked for the Chef's name) came up trumps ... cooking the most delicious steak, cooked just how I'd asked, and the Salsa Verde on top was to die for. Really wish I'd asked for the recipe but I expect it's a closely guarded secret! But there's always next time to ask, as there will DEFINITELY be a next time very soon. Thank you Donna and Ty for such a wonderful lunch. We'll be back for more of your wonderful service and your delicious food very, very soon. Only problem is, if my chair is as comfy next time as it was today, then I won't want to leave! Thank you all again.

Amazing food, staff attentive and friendly

Ordered a bacon and cheese burger took over 30 minutes to arrive during a quiet period and forgot the bacon.

A Great Pub! The staff are always super friendly and accommodating. The pub is always clean and feels welcoming. Would 100% recommend if you're in the area.

An amazing pub, great staff, amazing food and Rhys the manager is a delite would recommend.

Always a good idea to get to the Crown Great raft options 👌

Long waits at bar for food and drink with one server working tirelessly 👏 for long period, not helped by being a busy stop for boxing day people, but got better once another staff member arrived, friendly.

needs a refurb and some happy staff.

Absolutely disgraceful. Paid £37 for two roasts on the 9th December with my daughter. Three Brussels sprouts three carrots and a few potatoes. Every thing on our plates were frozen. I am 77yrs old and couldn't believe what was in front of us.thank you for ruining my birthday.stunned.!!!!!!!!!!

It is always a pleasure coming to thi pub. The bar lady (Lisa) is so polite and friendly. The food is great, and the service impeccable.

The staff and manager were very attentive and looked after us well

Had a great experience when we visited. Food was 5*. Staff were very helpful and friendly. Would definitely recommend

My partner and I popped In for some dinner - we were amazed ! Fabulous menu , executed wonderfully by the amazing chef food melted in your mouth . Awesome value ! The staff team were absolutely fantastic! Warm welcoming and attentive and really friendly too. Ambience was great too - Thank you what a hidden gem ! We will be back highly recommended! The ghostly 👻 experience was an extra bonus 😉

Had a great visit with friends,reasonably priced, good food & atmosphere.

Pity they're part of a corpStructure

Good Dj ! Saturday night. Bar service drinks good 😀 Thanks! .

I'm not sure what the point of this place is anymore? a few occasions i have tried to eat here and the kitchen was inexplicably closed. Even if you just want a drink your lucky if it tastes anywhere near decent. To say this place has gone downhill is an understatement.

Gone right downhill. No atmosphere. Food so so. Beer Ok. The Bar staff excellent. They pull it up from one star to 3.

We visited midweek on a very hot afternoon. Some nice beers available and nice bar staff. Although we didn't have anything to eat, the menu looked good.

I enjoyed a nice Sunday roast with the family. The food wasn't exactly 5* but with the price as a factor, it was pretty good.

The food is great and the staff are even better!!

Do not go here for dinner. I booked for my mums birthday, Sunday lunch. I booked 5 days in advance. They open at 12, we had a table for 130. When the 5 of us got there they only had two roasts left and ZERO roast potatoes, so we were offered two remaining roasts, minus the potatoes. We obviously got up and left. The waiter was very sorry and embarrassed. We all live in Horsham and wanted to support one of our local pubs, unfortunately none of us will ever return, and I suggest that if you’re looking for a roast the go to The Red Deer, across the road, the roast was outstanding at The Red Deer… highly recommended.

Not really sure why this scores highly in many reviews. Choice of food is limited, food was adequate only and came out like warm at best. Bit disappointing, to be honest.

Lovely friendly pub, great atmosphere and good pricing. Highly recommended. X

Went for a quick bite of lunch, was quick service, staff welcoming & attentive. Nice range of cask ales

First visit to both Horsham and this pub. Very friendly welcome from the young lady with black hair in the bar. When my father was undecisive of choice of ale, she immediately offered a small sample of the local one. Beer and house wine very good. She explained that food would not be served for another half hour, she was more than happy to take our order in advance. Had a mixed platter to share, of course we knew it was pub food and not cooked to order, but all cooked perfectly, lovely fresh salad and well presented. Excellent value. The new manager (or ABM) walked around and really cared. Clean toilets. Sorry, I had to knock one star off the atmosphere as I don't like flashing lights from the fruitmachines. To be fair, the sound was turned off. Would come back, good value food well prepared. Good wine and ales.

We went here after our first day at Knepp, I booked a table online as I wasn't sure how busy it gets! We didn't realise it didn't open until 6pm! Considering we were one of the 1st ones in, there was urine on the floor in front the toilet and on the seat which was surprising to see as they'd just opened. The restaurant was clean though and welcoming with friendly staff. Food was lovely and very filling.

Harry is incredible and gave the best service, Shanky's Whip with coke

popped into the Crown to watch lady's football quarter final x great atmosphere and Harry the waiter was brilliant 👏 x

The Crown was ok staff friendly and helpful. Food as I would expect from a Green King chain.

Very nice food and friendly staff.

Booked a table for 12.30. The chef had not turned up but was supposedly on his way. 1.15 our order was taken. One of the party ordered scampi with garden peas and got mushy peas instead. Cheese and Bacon burger, they didn't have bacon. Not the kind of service you would expect especially when eating out is such a treat when we are living in a cost of living crisis.

Great selection of lagers, wines etc.

Lovely vibe in here, friendly. Only drinks.

Went here for lunch on father's day, unfortunately at least half the menu was unavailable, so just had a drink and went elsewhere, nice pub and staff shame about stock levels of food.

Nice pub with plenty of seating. Staff are all very friendly and welcoming, always chatty and up beat. They hold a weekly Quiz night every Thursday which we like to attend, free to enter and is a great laugh with friends. Food is great, a variety of dishes to choose from. Definitely recommend a visit

Didn't eat, just in for drinks.

Very disappointed ☹️ I've been here so many times and this was the worst,the bread was so hard you could break a window,and the burger was just a bun full of grease, I won't be back in a hurry 😡

I visited the crown for dinner. The staff were friendly and welcoming, as well as helpful when asked about the menu. The food was lovely and came out quickly! We will definitely be returning!

Friendly staff, great service, food was excellent

The Crown public house is my favourite place in Horsham. Mainly due to the service from the wonderful staff. Tye is exceptional. Good food too. Clean & a very warm welcome to all 🌟🌟🌟🌟🌟

We were greeted as we entered the pub , nice environment and clean . All staff were friendly and helpful. Our meals arrived quickly and the food was cooked perfectly tasted gorgeous. Big Thanks

We visited Horsham for the first time on a Market Day. The Crown is in front of the market. It is a Greene King pub, surprisingly quiet on the day, Very clean and comfortable.

quick sunday lunch away from our normal spot. a lovely little pub rite in the centre of town. food was quick and tasty the menu was quite varied aswell which meant we had a lot more choice was normal. this place does an excellent Guiness