Based on 857 opinions finded in 4 websites
Based on 857 opinions finded in 4 websites
Nº 243 in 351 in Horsham
Nº 46 of 71 Other cuisines in Horsham
Opinions
Amazing hot chocolate They have a deal going on currently, hot chocolate and a toastie for 5 . Amazing must haves is their very festive nutcracker hot chocolate Loved them
Shraddha Gurram . 2024-12-17
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Lovely coffee, awesome staff and good atmosphere. What more could you want!
Jenny Young . 2024-12-13
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Nice atmosphere, just the drink, apart from basic coffee sometimes they r too sweet for me. The service is very niceee, staffs are so friendly and helpful. 💪🏽
Matahari Sun . 2024-12-11
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I had a very disapointing experience with a lady who provided poor levels of customer service. She was cold dissmissive and arrogant- the opposite of what to expect in a coffee shop. In addition to this i felt like an pest exterminator with the amount of flies in the building. I dont think i stink, i think its the poor hygeine of the shop. I would like to think that this could be resolved but knowing the economy at the moment it may be costly to afford a pest exterminator. Best of wishes to the shop though. Coffee was lovely when the fly wasnt swimming in it.
Dorothy Graham . 2024-12-11
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Always nice here, staff very friendly
Lynda Butler . 2024-12-05
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I ordered a large black Americano at 8:20 this morning while two young ladies were working. Unfortunately, I received only three shots of espresso instead of the four I ordered. When I asked why, they told me that one shot was already in the espresso cup from a previous customer. What disappointed me most was that they didn’t offer a fresh drink with four shots, as they seemed more focused on chatting with each other. It would be helpful if the manager could train the staff to ensure that customers receive what they pay for.
Joseph Yossefi . 2024-10-31
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Well behaved Dogs are allowed. That is always a good sign for me. I had a frappe, which was really nice. The seats were comfy and the staff friendly.
Charmaine Howard . 2024-10-29
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A lovely cafe, normally, ruined today by someone drilling in the bathroom (from the sound of it) it was hard to have a conversation over the noise. Should really plan building work for times when they are shut...
Alex White . 2024-10-25
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This place does NOT accept NHS BLUE BADGE holder discount scheme so you pay full price. Usual costa service, quick and hassle free. I had an issue using my costa app but the staff member happily talked me through the process and how to select what I needed so very happy with the overall service.
Ogion Aihal . 2024-10-01
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As is usual, polite and helpful staff with a sense of humour {:-)
Marie Lawrence . 2024-09-30
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Usual Costa fare but three toasties served piping hot and quickly, ample seating
Robert Lockyer . 2024-09-16
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I used to like it here but WiFi is terrible now.
Jayne Kemp . 2024-08-23
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Not very good coffee and staff are not being trained properly
Francesca Fadda . 2024-08-20
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Plate with my toasted sandwich was thrown onto the tray by a member of staff , who was clearly in a mood
Corrina Towes . 2024-08-19
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Another great coffee prepared by Hannah. We regularly have a cortado and double espresso Hannah is very professional, helpful and friendly. Her coffees are the best. A great experience.
Kate R . 2024-08-14
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Extremely slow service - queues are not even long but the two gentlemen behind the counter take 20mins to make an iced frappe and/or iced coffee.
Amir Smashing . 2024-07-14
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Terrible coffee and rude staff. Went to Costa (the one opposite Swan Walk) today. Got a small cappuccino and medium latte with couple of biscuits. Cappuccino was ok but latte was like dishwater. I took it back to ask for an extra shot, that had maybe been left on the side, when they were making single shot coffees, and they said they’d make another one. I specifically asked for it in a small cup (same as cappuccino size) which they agreed to. It came back in a bowl and was still terrible - dishwater thin and weak. Went back again and was told, very rudely I’d have to pay as they’d already remade it and that I was being cheeky, trying to get more coffee out of them. What really annoyed me was watching the young lad making a number of single shot coffees and, rather than putting a cup either side of spout he was just putting one cup under one side of spout, leaving the spout/shot to run away…total waste of coffee and they had the cheek to say I was being cheeky. Needless to say I left the coffee. Cafe Nero made me a GREAT latte. Won’t use Costa in Horsham again.
Lynne O . 2024-07-06
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Delivered to wrong place, I didn't received my coffee
Rachel . 2024-06-13
MORE AT Just Eat
As part of a chain it's the same wherever you go. Convenient and well established but never outstanding.
Ron Ron . 2024-06-12
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Came here for a quick coffee this afternoon around half 4 . The young lady was very good but one younger boy made me wait a good 5 minutes to be served and the other gentleman was complaining about making the drink infront of me and brought my experience down. Its also interesting to see you getting more lower reviews instead of higher ones says a lot about your staff.
Caitlin Drury . 2024-05-25
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Good place to go have a coffee and eat something for breakfast. It's spacious and they serve you right away. The service is good and fast. Some things are a bit expensive, but to have a coffee in the Horsham area and have a quick breakfast it is well priced
Pablo Peiró Rodriguez . 2024-05-18
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Have not been in here for a while as the service was very poor. Everyone deserves a second chance so popped in today. Service worse than ever. Waited at the till, no one in front, 3 staff on, no one said hello. Then a member of staff came from behind the counter and proceeded to fill up the biscuits and completely ignored me. Thanks off the Pret I go
Dave . 2024-05-16
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The reason for the 3 star rating is the fact the restaurant is so dirty. The floor is not clean. Everything else though the drinks is fine. I can't speak for the food but It is very nice.
Gabriella J.o. . 2024-05-09
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Well it's safe to say I won't be rushing back to Costa in Horsham... I was stunned by the behaviour of 2 of the staff members, the oldest members too. I approached the blonde lady on her laptop regarding a missing item on the receipt. I was very polite and reassured her that I don't need it in a hurry as I could see they were busy. She huffed and puffed and said 'Yeah, I'll get it'. Another member of staff gave me the wrong item and huffed when I corrected him. The blonde & miserable lady seemed to think it was ok to comment on our table and compared it to a creche. It made me and my friends feel uncomfortable and not want to return. As we left, I witnessed her slamming the highchairs down and doing more of that huffing. Maybe she should find a better career if she doesn't like parents and their children coming in to the workplace. After all, it's a coffee shop and us mums need somewhere to feed our children. The food was dry anyway so an overall 0 for me.
Paige . 2024-04-24
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Staff were extremely rude. Made to feel like an inconvenience at all times. There was 3 of us with our children (3 children). Had to re arrange the table to be able to fit 3 high chairs around it. Staff staring at us like it was a problem. Ordered almond croissant, wasn’t given it. After 10 mins, I asked the staff member (lady with short blonde hair) who was very abrupt and rude and told me to wait a minute. After waiting 5 minutes, one of the other staff members comes over with a plain croissant, I explained I didn’t order this and had to show them the receipt?! He said ‘oh right’ in a very rude manner and walked off. They finally then gave me the correct pastry. Children cry, make fuss, have the occasional tantrum, it’s normal. The staff were looking at us and commenting. The lady with short blonde hair was cleaning up and then said to 2 other staff members ‘it’s like a crèche in here’. Why work in a coffee shop if you are going to complain about children?!? Absolutely beyond me. We spent £30+ between ourselves and what a mistake that was. Awful customer service. Made to feel like an inconvenience. New staff needed.
Ellie Louise Waite . 2024-04-22
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Why do people buy this awful coffee and food? Desperation?
Immortal Joe . 2024-04-19
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Some of the staff have a terrible attitude.
Ash Jean . 2024-03-15
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Shocking service waiting 10 minutes to be told they couldn't serve me as the manager had the discount code for food that was on offer
Keith Coleman . 2024-03-02
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Cold hotchoc gingerbread no gingerbread on top twice drink was cold expensive
Michelle Sharp . 2024-02-12
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Queued for table. Individuals sitting at tables for 4. No drink/food but paperwork spread out. Costa will lose business if they allow this.
Geraldine Mustard . 2024-01-31
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stone cold food and drink. Assuming it was made an hour ago when I actually ordered it.
Anjela . 2024-01-22
MORE AT Just Eat
the barista Jameyson was very helpful and quick to serve me when it was very busy. coffee was excellent and I recommend coming here.
David Soup . 2024-01-22
MORE AT TripAdvisor
Staff are always nice and friendly 😊
Maria Pilbeam . 2024-01-21
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West street NOT next costa coffee - west street was awful. Got the drink wrong when we asked them to change it they just wanted to scrape cream off the top. We advised we’d like it remaking. Which they did but (it was a bubble drink) they didn’t inc the bubbles or enough flavouring. How many times do you need to ask someone to make a drink to get it right ?
Julie W . 2024-01-15
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The till person needs to understand customer service, and that it’s not a social centre, very unprofessional and seemed like I was an issue for wanting service
Callum Mitchell . 2024-01-14
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Christmas sausage roll eas lovely but stay away from the brie and bacon toasties, appaling quality.
Dan . 2024-01-01
MORE AT Just Eat
Although it was very busy, the staff kept the tables clear of dirty glasses etc. There was a big queue, but customers were served as quickly as possible.
Lynn Harris . 2023-12-29
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Drinks were made very quickly, and while busy, we were able to find seating quickly
Kerri Pafford . 2023-12-20
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Great although be aware that food products that are warm are not hot but just a little warm this isn’t a problem tho we reheated in the air fryer for a minute and they were hot again. Everything was lovely
Poppy . 2023-12-19
MORE AT Just Eat
It's a costa what's not to like oh yeah the price 😏
Ryans car audio . 2023-11-16
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Much as any other Costa really. However still a nice enough place to be and the staff were very pleasant
Cris Woollacott . 2023-11-10
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One of the worst costa I have ever been to. Rude customer service especially the lady who’s name starts with letter M.
N L (PF) . 2023-10-21
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Disinterested staff. Customers treated as an inconvenience. Toilets closed. Card machine not working.
Peter D4 . 2023-10-16
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Staff (two girls) looked miserable to be there ( it was 16:30 so may be end of the day) . I ordered a latte but was not asked if I wanted it in or takeaway, so when the girl went to pour into a glass I asked sorry but could it be in a take away cup. This is because I wasn’t staying in. She rolled her eyes got a cup and then just left it on discarded to the side without a word. I assumed it was mine and took it. Made me very uncomfortable, a shame as I use to like this costa.
Cerys . 2023-10-13
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Well, you know me, I like Horsham; and these franchises, they're alright, innit. But come on. Not getting political or nothing, but these recent adjustments to labour supply have taken their toll. Don't get me wrong; staff are blinding. Gonna give it a 4, cos I got rememories of reading Iliad II wiv me boy (what a lad!), yeah, the old diaereses, the big question. Shout out to Milman and Adam
James Rodgers . 2023-10-12
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One particular staff member was huffing, she couldn’t even serve with a smile, blonde lady with glasses. Made me feel like I was being a burden to order., just when I thought it couldn’t get worse, staff are caring more about their own drinks than paying customers. People who I think work here but not in uniform are getting the attention rather than customers. Bald man, mopping with no wet floor signs and making a crazy amount of noise whilst we’re trying to chat and have a nice coffee. Wasn’t the best experience
Kym Easter . 2023-09-05
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No staff take a way cup's charged full price, floor being mopped around us while we sat having our coffees, mop bucket left next to our table!.
Helen Bryant . 2023-08-09
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Costa toujours une belle réputation et pour celui-ci je confirme ! Staff très accueillant et à l'écoute. Produits de qualité et frais.
Jamel Brahami . 2023-07-25
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Just had the worst treatment I have ever had from a young woman working here. Because we had stood for ages waiting to be served while a young lady ignored us and carried on cleaning something, my husband said, "Come on lets leave" but I decided to give her the benefit of the doubt, and said "Is anyone serving" This obviously annoyed her very much indeed because she glowered at me, literally threw the saucers on the tray, chucked a spoon from some distance away onto a saucer and then proceeded to slam a glass of water onto the tray as well. So rude! Never coming here again. It wasn't even busy. We were the only ones at the counter?
Jenny Clarke . 2023-07-20
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Der Kaffee von Costa ist der beste Kaffee den jeweils getrunken habe in England
Klaus Wihowski . 2023-07-15
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If your looking for a good customer service along with the tastiest coffee you'll ever drink, find evie. Most charming barrista I've encounter and definitely makes the atmosphere worth the journey. I will be coming back
dannyv117 . 2023-07-13
MORE AT TripAdvisor
A young lady called Evie is an amazing young lady with customer service.
John Lynch . 2023-06-14
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This place is super. Ok it’s a coffee store. It’s really clean. The two young ladies are so pleasant to talk too. Really happy go lucky attitude. If you stop at Horsham central come out if the hotel turn right towards the silver benches turn right again. Follow the road. Ignore Nero and Pret you don’t want any of that junk. Boom your there
Honest Travel Reviews . 2023-05-11
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Went in Sunday morning and greeted by a very enthusiastic member of staff that made me laugh straight away. Customer service was great and so was my coffee. Will be coming back for sure
Daniel Valentine . 2023-03-05
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Extremely unfriendly staff and would not recommend it to anyone visiting or living in Horsham. Worst service. My daughter came home crying after a poor interaction with multiple members of staff targeting young people and making them feel uncomfortable and unsafe in the café environment.
Amy Kerr . 2023-03-03
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Blad barista with glasses soo rude arrogant and racist when my turn came he asked the girl on the till to leave, didn't feel welcome at all and it's not the first time, people like that shouldn't be behind the counter, terrible costumer service
Moe Zegnani . 2023-02-14
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Always the best coffee at Costa!
Derek Sanders . 2023-02-10
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Right on main st. Huge store, lots of seats. Cool staff :) Below scores are out of 10 Customer Service 9.5 Food Quality 8.5 Atmosphere 9 Presentation 9 Products 10 Wifi Yes Location 10 Parking: Lots of paid parking available 🅿️ Overall 9
Luca “Otago” . 2023-01-17
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Always a line to wait through, nice coffee. Comfortable chairs, if the venue a little noisy. Will go back
Liz O . 2022-12-16
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Slow unorganized chaos and the staff don't listen and aren't very enthusiastic
charlie hanson . 2022-12-10
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Worst service ever Cold baristas, didn’t even look at us and was very snappy and not a friendly environment at all Slammed spoons down, and trays And the worst gingerbread latte ever, like gingerbread milk more like Bald barista with glasses was the worst and unkind man I’ve ever met, should be ashamed
Ellie Newell . 2022-10-27
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Wouldn’t even give it 1 star. Got my drink wrong twice. Ordered a mango frappe and got a smoothie and then the second time the forgot the tapioca balls and as I watched them make the drink the THIRD time they put mango syrup in the drink before blending! Was going to pull them up on it the third time but I wasnt going to in bother. The baristas are extremely rude The first time my partner took the drink back he had it slid across the counter at him and the second time i took it back they all rolled their eyes at each other. I wasn’t trying the only one complaining about an incorrect order either!
zoey louise . 2022-10-24
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I usually don’t go to Costa but everything else was closed on last Sunday morning so popped in to grab an early coffee. There was quite a decent queue of people and just one barista - was really impressed by his politenesses, positivity and speed - rare to find. Please give Steve a promotion!
Austė Petrauskaite . 2022-10-21
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Okay. Service from bald barista is often cold and slow.
Mr Murray . 2022-10-08
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shocking took 25 minutes for 2 coffees
Philip Price . 2022-10-01
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Good and friendly customer service as always from Costa.
Tonya Santos . 2022-09-02
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Fast service and friendly staffs.
Patrick . 2022-08-12
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Tables and chairs covered in crumbs, floor too, just wasn't a nice place to relax. Coffee ok
Ward Tuitions . 2022-07-31
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Not the best coffee shop staff r average and if its busy the clilieness isn't kept up some members of staff can b a little rude and snappy I ad a very snappy staff member the other day not helpful to someone who is in a wheelchair
Reuben Farhall . 2022-07-30
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Another great Costa Coffee experience.
Christopher Gayle . 2022-07-22
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Fantastic coffee cold drinks and food and if u haven't got a reuseable cup u have the option to buy one there and the app is fantastic for the days u have little time to hang around as u can order on the go and by the time u get there is should be there waiting 4 u if u have to wait its never that long
krystal rice . 2022-07-14
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Good flat white, even better when its a freebie from Vodafone
John Robinson . 2022-07-01
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A nice place,to sit and have a coffee and read my book.
Sandra Baines . 2022-06-27
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No food,just opened,went elsewhere.
john Bardsley . 2022-05-23
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Great service, I just hate the layout of the queue, with the wall in the way/walking through people's tables to exit 😅
Rachel . 2022-05-17
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OK quality of coffee at expensive prices with average service.
Andrew Hughes . 2022-05-12
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Went on mother's day sat upstairs which I didn't know was there, nice clean and peaceful and great coffee as always.
Angela Hay . 2022-03-30
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Worst cappuccino in my life. My wife took hers back and was so hot it took over 15 minutes to drink I complained to who I thought was the Manager who was indifferent to say the least. The single star is that at least it was warm inside. Won't be revisiting again!!
Michael . 2022-02-26
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Went there today to get my free cake as it was my birthday. Coffee was OK, but not thebestive had. The staff were friendly though.
Richard Armstrong . 2022-02-15
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Went to costa today (21/01/22) and was hugely unsatisfied with the hospitality. One employee witnessed a friend of ours take a chair and join it to a six person table, it wasn’t any inconvenience to anyone but she still refused to let him sit there even though he was going to buy something anyway. Bearing in mind another group of people who were behind us were sitting on a four person table and they were a group of five, she didn’t have a problem with them whatsoever. She was incredibly rude and made us want to leave, which we ended up doing. This isn’t how any employee from Costa should act and to be honest I expected more from the chain. The Costa in Swan Walk is a lot more inviting and friendly so I encourage anyone to go there instead.
E8374UEbellab . 2022-01-21
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Staff are very slow at clearing tables and are losing customers. Interior is quite tatty and dirty.
David Saxby . 2022-01-12
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Friendly staff comfy looking seats
Sarah McNeil . 2022-01-05
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✅ Coffee is legit the best in Horsham. ❌ Seats inside are naaasty. 3 stars for coffee alone. It's that good! +1 for staff. They have been really polite and smiley.
Mr Tucker . 2021-11-16
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Good coffee, friendly staff. Point off for no gluten free, fresh cake.
Stu H . 2021-10-28
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Excellent service but very run down establishment which needs refurbishment.
Roderic Laird . 2021-10-28
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A reliable stop with decaffeinated coffee of good flavour and excellent gingerbread cookies!
Peter Hellyer . 2021-10-19
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Very nice staff and a lovely "Rocky Road" cake
Brendan Walsh . 2021-10-06
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Great place to sit with a coffee and people watch.
Jonathan Austin . 2021-09-23
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Great coffee, friendly staff, feels a little dark inside tho
Melissa Woodason . 2021-09-18
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We go there because we have great service and interaction with everyone who works there since it has opened it is our 'go to store "
Adèle Inalsingh . 2021-09-07
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Very tight squeeze in places for disabled Staff polite
Paul Godfrey . 2021-09-05
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Nice place to have a cappuccino.
craig nelson . 2021-09-04
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OK. Nice design inside, the back - albeit a little chilly from aircon, I think - was quite sultry, darkish and cool. So good. Costa is Costa, so the coffee is the Costa way of making lattes, poured from a cup into your paper cup.
ItsReviewed . 2021-08-18
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The sandwich was not right it was ham and cheese but it looked like spam and cheese disgusting should of taken it back but just didn't eat it it was very disappointing
Deborah Smith . 2021-08-08
MORE AT Google
As usual great customer service nice to sit and enjoy your drink
norman beese . 2021-08-06
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Dull and uninviting. Constantly cold with the aircon running. You wont be hanging around for a 2nd coffee
Stro Stro . 2021-07-30
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Always great staff,walk into latte and cake,lovely
Ian Naldrett . 2021-07-27
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Great coffee good staff. Clean tidy Costa can get very busy especially at lunch times and weekends. Would recommend
John Beales . 2021-07-25
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Not too crowded and not a long wait whilst our drinks were being prepared.
Karen Buckland . 2021-07-24
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Excellent freshly made brew as always 👌
Christopher Basten . 2021-06-29
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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If I could give 0 stars, I absolutely would. Our team went to The Crown for our Christmas lunch, and it was an absolute nightmare. We paid a £40 deposit for 8 people, expecting a delicious festive meal based on the enticing menu. Unfortunately, everything that could go wrong did. Upon arrival, we ordered drinks and food, and about 20 minutes later, the barman informed us that they were out of turkey for the sandwich. Fine, no problem—I’ll go for the Christmas burger instead. But then, he came back and said, "Your group has ordered 4 burgers, but we only have 3 available." So, I reluctantly settled for a cheese toasty. Another 20 minutes passed, and the food started to arrive—if you can even call it food. My "cheese toasty" was nothing like the description on the menu. It was supposed to be a medley of mature Cheddar, Gouda, and Emmental, with béchamel sauce on toasted farmhouse bread. What I got was a sad, cold slice of basic Hovis bread with barely any cheese and an overwhelming amount of béchamel sauce, which made it soggy. The sandwich hadn’t even been grilled properly—it was cold before it even made it to the table. This monstrosity was nearly £8, and it came with a wilted side salad that had clearly been sitting out in the warmth for far too long. As if that wasn’t bad enough, my colleagues’ burgers were burnt to a crisp yet somehow still cold in the middle. The Karaage sticky chicken was slimy and unappetizing. To top it off, the water glasses had lipstick marks on them, the tables were filthy, and the toilets looked like they hadn’t been cleaned in ages. The bar staff did ask how everything was, but at that point, we just wanted to leave. Honestly, it wasn’t their fault—they were just doing their job. But the chefs and management need to seriously listen to the endless bad reviews. If you can’t make a proper toasty, then don’t offer one on the menu. And if you’re going to serve a festive menu, at least make sure you can follow through with it. This was a total disappointment, and I will never return. An embarrassment of a British pub.
1115 Opinions
Had a work lunch for ten of us. Lovely atmosphere, friendly attentive staff. Delicious food served piping hot, will definitely be back and highly recommend.
1669 Opinions
Had a really lovely evening and meal. The lady serving us was extremely lovely, polite and funny as well as being super attentive. The food options were really interesting and unusual and so delicious. But beware the portions are big ! Great little pub and would definitely visit again !
111 Opinions
155 Opinions
Service very good. Food so so. I had full English with poached eggs. Hash Brown's very good. Eggs cold. Bacon hard. Tea bag left in the tea cup - which was OK- but nowhere to put it. Pancakes - 3 - came with 3 fried eggs which was a surprise.