Woodcote Green in Sutton

Very good collection of all kinds of plants, well display,all your summer garden needs there

Everything you need and more but pay more compared to others. Very helpful staff and well set out

Don't come here for breakfast! Had the worst breakfast I have ever had. Poached egg was solid, cold and rubbery with the yoke just crumbling, the hash brown was so over cooked, it didn't cut, just just crumbled into pieces and the bacon was more fat than meat. We complained and eventually got another poached egg and the comments when showing the hash brown to the server was "we have had a number of complaints", to which he walked off and then proceeded to totally ignore us. Waited 30 mins to get his attention for the bill and when I said about taking money off, he looked away and totalled ignored us. If it wasn't the fact that we had to leave quickly due to the time I would have taken it further then and there. Don't waste your money as they cannot be bothered. Update - In addition to the appalling breakfast and rude service, it seems we were also overcharged as your online menu states two traditional breakfasts for £14.00 – we were charged £15.98. It seems your staff need further training in cooking the food, customer service and their knowledge of the menu.

Nice garden centre, but don't eat the food in the restaurant.

Not the same since Dobbies took over.

Enjoyed a nice cooked breakfast here today. It has changed over the years and now has a smaller menu, but still good. I had a veggie breakfast and added on an extra egg and hash brown. Cappuccino was lovely and frothy. Food was which and staff were great. We went just after 9 so it was nice and quiet, it can get busy at other times, but lots of seating. Having table service is an improvement, as before you'd have to go up to order etc.

A bit on the commercial side but it does offer convenience and tailor towards a wide array of gardening needs.

Great. Everything very practical.

Great flowers and plants and a good cafe.

My favourite garden centre with a huge stock of everything for the garden. The new deli area has a great selection of fresh/frozen foods and alcoholic drinks. The café and restaurant are clean with interesting menus - if (like the rest of the centre) a tad expensive 😳

Brilliant centre with great stock and friendly helpful knowledgeable staff

We ate at dobbies yesterday in wallington and food was awful and I've has a bad stomach since. It was exceptional when it was Woodcote and we went there every Sunday. We will never eat there again. Garden center still great but please do something about restaurant ,such a let down

Restaurant experience was poor food quality was very bad and service was not very good had to wait to get served food came quickly bud was poor, The waitress was not bothered by it charged us 1/2 price but was not apologetic so I was not impressed

A pity the entrance and exit are so pot holed and dangerous. The toilets by the large cafe need a refurb, very shabby. Staff are lovely. Atmosphere very like an airport.

Unfortunately, our family breakfast fell short. The Benedict had a stale, soggy muffin, the traditional breakfast came with burnt toast, and my son's order was missing hash browns. Despite informing staff, the hash browns never arrived, as they were apparently lost. We paid full price but won't return due to the disappointing service and food quality.

Great garden centre covering everything for the gardener plus food, pets, toys and a good restaurant

Went for a breakfast here and I was sorely disappointed, food was stone cold, reheated bacon and sausage. Everything was cold. The waitress who took our order was miserable and dumped the food on the table and just walked off without as so much as a smile. Food and customer service at the restaurant was appalling, waste of money. Never going back.

Good range of plants and the restaurant looks nice

Poor service in cafe and quality of food equally poor

Great selection of seeds and plants. Child and dog friendly, however very disappointed with the 2 for 1 scone deal for members, there were piles of scones but none apparently were the ones for the deal ....

Enjoyed a really nice lunch with coffee today. Friendly staff throughout the centre

Decided to take the family out for lunch and haven't been to Dobbies since it changed over from Woodcote Green - we were very sad about this at the time. Arrived to see plenty of tables but a long queue to be seated. Apparently this was down to being short staffed so they closed a section of the restaurant. Even so, many tables were not being cleared away in the section being used which added to the wait. However, when seated, we were impressed with the selection for food and the fact kids ate and drank for free with an adult main. Made the prices, which were already reasonable, even better. My wife and I chose fish and chips which was really tasty and the kids had the usual child meals. The only downside was either side of the food. Waiting to be seated and then a very long wait to try and pay. Nevertheless, I would definitely come and eat here again as the kids eat for free and there was a decent choice for the adults too. That alongside the plants, fish and other things to look at make it a handy place to visit to use up some time.

Was ok but bloody expensive little places up road cheaper. Plus someone hounding you to get membership soon as get in door then following you around

Love coming to Dobbies every now and again thought to sign up to their membership card when approached by a nice lady at the centre, saying we would get 10% off our purchase. We sign up, go to the till and only get 90p of the total bill, when it should’ve been £2, I only realised after I’d sat in the car. Might not be keeping my membership.

Overpriced and the range of products has been significantly cut down over the past few months. There are better garden centres out there so I can't really recommend going to this one.

Restaurant, minibreakfast served lukewarm, only thing hot, baked beans, disappointing

This cafe was once our favourite place to go for breakfast/ brunch. This is sadly no longer the case. The place is dirty,tables and chairs disgusting even first thing in the morning,and the food very disappointing.

Drastically understaffed. Took half an hour to queue for a coffee and they don’t have enough people to clear the tables either. Shame because the garden centre is great.

Went for breakfast and it was really nice. Scrambled egg on toast and traditional breakfast really well presented and filling. Great friendly staff.

Beautiful plants and goodies. One of the dirtiest coffee shops. Food all over tables. Crumbs all over. Floor under tables full of kids messy bits. Was too embarrassed to take a photo as I did not want it on my says out list.

Very nice place Has fishes displays so interesting for little ones Good food -1 star there is no baby change room, only a table in the middle of doorway in front of sinks no privacy for little ones

Great garden centre, everything you could need!

First time back to this garden centre since leaving the area to find its no longer independent and is now a bland, corporate dump with staff wandering around like extras from the walking dead. Never had to queue up 40 mins for a coffee before. Free tables everywhere but still standing around to get seated. I won't go on, just won't ever be back and strongly suggest you swerve it and try and find a business that wants your trade. Granted, food is cheaper but quality is no better than average. Didnt get as far as looking at the plants but it just seems a shadow of what it was before being bought out.

Have used this place for lots of occasion and always been delighted with the service and quality of the food. Staff have always been very friendly. Met a friend for breakfast a few weeks ago for breakfast, we placed our order, food came very quickly but it was cold. Scrambled egg was cold, bacon was not cooked enough. My friend sent it back to the kitchen and when the breakfast was replaced it was slammed onto the table. We also asked for more drinks and they never came. Ask for bill and that came straight away. Such a shame because we will now not be returning.

It's huge. Great variety of all sorts of stuff. Amazing flower selection. Food great, although they the restaurant had run out of a considerable amount of stuff. The staff in the restaurant were efficient, but not very engaging or happy looking. They weren't rude, just miserable looking. When we paid for our flowers, the young lady serving us then was very sweet and polite.

No EV charging a place that size and no charging available

Dobbies Woodcote restaurant is a disaster..! visited today with 2 of my sisters..we sat in the dog friendly area...went up and asked for menus...as it was 11.40am we were told we can only order from the brunch menu as lunch does not start untill 12.00?.. a lady left us 10 min came back we ordered 2 teas 1 coffee...1 fish finger sandwich ..I bacon n lentil soup.. 1 bacon and brie sandwich ...we sat there for over 30 mins ..got up and asked if the order was coming ?...still no tea or coffee!.! It was now gone 12.00 so we could of ordered off the lunch menu ! Another 20 mins still no food or drinks ..then the server came over and said no bacon n lentil soup only tomato n basil!?..this was ridiculous as we had placed the order ages ago...lady apologised and then the drinks came ...no food.. eventually the food arrived ...the fish finger sandwich had stone cold fish n the middle obviously frozen food not cooked...the soup was lukewarm ...the brie n bacon sandwich had streaky uncooked fat ...so again not cooked ... the server was by our table when my sister took a bite from the fish finger and immediately took it out saying it was stone cold ..my soup wasn't heated properly...I told her we wanted to speak to the manager but she said he was rushed off his feet ? She said il take the whole lot of the bill ...what an utter waste of time... we were collared to sign up to a dobbies card on the way in so hat you get 2 free coffees.. and a discount off the plants ...but when we walked around the plants are much more expensive than other garden centres so it's a big CON! you are paying much more to start with so ur no better off... the restaurant was manic with people queuing to get in but they obviously do nit have enough staff in the kitchens and definitely not proper chefs they do nit know hiw to cook food properly and people will end up getting food positing especially if it was a child.... big mistake...dont bother going ...!!

... Fab place... Got everything... Ideal for a wet Sunday.....

Lovely garden centre, only negative is its has always been a long wait at the coffee shop at the back of the store near the restaurant

Great outing. Fantastic shop and lovely waitrose store in it. Garden center very comprehensive. Decent coffee shop. Def worth a visit

Understaffed, have to wait over 20 minutes for the coffee shop every time. Won’t be coming back

Very helpful and friendly staff. Lovely place to visit for an afternoon or morning out.

Dry sandwiches, lukewarm food and miserable, indifferent, service... At 12.15 the hot food was luke warm and felt like it had been around for a long time. The sandwich was dry and 80% was left... I mentioned this to the, very miserable, server, who just said "oh" no apology, no offer of replacement.

Had this as a nice place but unfortunately can no longer say that. Everything in the store seems overpriced including the Waitrose (when compared to Sainsbury's just down the road). Restaurant is expensive for the quality of meals and the cafe is so slow to get a coffee it's ridiculous. (Even in a small que it can take 20 mins to get served), as well as cakes etc being more expensive than other local cafés. It's a shame but overall it feels like a glorified Supermarket and has certainly lost its charm that was always there in the past.

Great space, lots of choice as well as children's activities (like playground and softplay). I wish the train for young kids was around until end of December instead of until Christmas only as a lot of people visit after Christmas leading up to New year. Reason for 4 stars is just the slow service in the restaurant. Food is good though

Great garden center, lots of products, good restaurant and big parking

Plenty of parking space. A very nice cafe restaurants inside. There's also a very good butcher shop in the Waitrose supermarket section.

After driving to the garden centre for 45 minutes with excited toddlers who were going to get a pizza for lunch!!! To be told we were not able to take our none walking babies into the sitting area with the pushchair as there was no room!!! We have been going to dobbies for lunch at least once a month with the same pushchair and children so was absolutely shocked to be told this!!!! Believe they were just making an excuse as it was busy and under staffed… What a shame as treating customers like this will definitely lose customers!!

So slow I wouldn’t bother again, brought my elderly mum here which is a task due to mobility issues etc and when we get here the restaurant is closed and the cafe is being run by one poor lady. Mum ended up on her own for 30mins while I queued for a hot chocolate for her. Please get it sorted out you need staff!

Haven't had lunch at Woodcote for a while but it used to always be fabulous - not so this time, standards have really dropped. Went with my partner and we both had sausages and chips - yes I know dull but let me tell you the food was duller. The vegetables were not edible and the gravy very poor, sausages very average but on a positive note the warmish chips were OK (but not hot). Real disappointment and such a shame as it used to be so good.

Lovely place to get what i needed x

Good but pricey on some items and slow service. The soft play facilities for children are fantastic. The cafe attached is fine but pricey. £4-£5 for a slice of cake and £1.69 for a small 330ml bottle of water. The main cafe is better priced. £13 for fish and chips is ok. Jacket potatoes £5 approx. Queues and slow service at times. I think this is because they have expanded too far and too fast like many hospitality businesses post-Covid.

I was hoping to see more Christmas decorations but overall I enjoyed my visit to this garden centre. If you have a Dobbies plus card there are some good offers otherwise quite pricey. I couldn't find any of the plants advertised in the brochure but was told they hadn't arrived yet. It has two small coffee shops and one restaurant but I still waited over half an hour for a coffee even though there was only three people in the queue!!

Today our food was cold and hard. £20 down the drain.

Always enjoy going here great staff helpful and great coffee ☕ and food 😀 A1plus

Lots of help from the staff in the Aquarium area. Very good choice of fish and plants. I often visit the cafe here as by paying £15 per year you get 2 coffees per month free. Such a bargain and a nice chance to relax while mooching round the centre. 7th Jan. Very disappointed with the lunch today. Jacket potato with tuna mayonnaise, but the tuna was as dry as anything. The top of the tuna was actually a different colour as it had dried out so much. Other half had vegan sausages which were also very dry. Food is normally a lot better than that.

Very nice Garden centre. Lots of different varieties available and nice cafe

The meat sold here is perfect, you will find it hard to get better anywhere. This also a very good place for plants and all garden stuff. Come Christmas the stuff they sell decoration wise is brilliant as well. I have not tried the cafe yet but the food looks 10/10

Nice selection of plants. Place is vast and maze-like. Stunning butchers counter.

Went for breakfast. Made our order. Once the order was made we were told they had run out of bacon. Eventually got the food. Poached egg was undercooked. Food was very bland. It's a shame to see this garden centre ruined after Dobbies took over. Everything has just gone down hill. This isn't the same family friendly place it used to be.

I love visiting this garden centre, I think it looks amazing, they have an amazing selection of plants from outdoor plants to houseplants and the restaurant there serves great tasting food. I must say it is ashame to see the pond not looking its best at the moment hopefully one day the pond might had a tidy up so we can enjoy it again.

Great place, two lovely places to chill and have a drink or something to eat. They have a cafe, and also a restaurant. Good merchandise, too.

Went to see Santa was okay but wasn’t all that

First experience at the cafe for a birthday lunch with my mum. Terrible food quality for the expense. Left most of mine, no question if the food was ok by servers. Eventually managed to pay and left. Won't personally be returning.

It certainly has a fantastic range of products but it's expensive and very 'corporate'. I do miss Woodcote Green as was.

Was able to buy all items that i needed.

Went to meet a friend for a coffee and it was halfway between us. I needed to get a Christmas tree, usually I get one locally in Ashtead but found they were half price here so I risked it and bought one. The guys were fantastic in picking one for me. Service and price you could not fault. I've just taken the tree down and there are hardly any pine needles on the floor this has never before. I will always buy my Christmas trees from Dobbies from now on. Thank you

It's a hollow shell of what it used to be. We used to come at least twice a month before it was sold off as things were always changing and you could always find something nice in the giftware section. The restaurant always served good food, and this brought in many customers, although it used to be busy and you could struggle to find a table at peak times The previous time we came to the restaurant a couple of months ago we stood there for 5 minutes and nobody arrived to show us to a seat, so we walked away. Yesterday we gave it another try and watched as the staff member had a chat with a colleague for around 3 minutes before coming over to seat us. Throughout this conversation he kept glancing over so knew we were there. The most painful bit about the restaurant experience is the insistence on not allowing you to pay at the time of ordering. It's infuriating having to sit around like lemons once you've finished until somebody's attention can be grabbed so that you can pay and leave. You can be there 10-15 minutes sometimes. The difficulties in entering/exiting are the main reason that we rarely visit now and will go some way to explaining why the restaurant was barely a quarter full

Ok. Cakes delicious, staff a bit brusque and had my Mum's tea poured into the saucer and the server was oblivious.

Successful visit, 2 nice rhododendrons. Beware the road though, potholes galore, and some deep ones too. Take a spare wheel!

Me and partner had a luxury hot chocolate and it was amazing

Went here to see Santa in his grotto…. Was extremely disappointed, it was extremely quick , Santa didn’t ask what her name was or anything to do with Xmas. Just sat my daughter down and they took a picture then said goodbye. The gift was awful and not appropriate for a 5 year old. Will not be booking to go here again.

The cafe had run out of food at 3.30pm 🤔

The garden centre is nice and it’s worth having a club card. But my god queueing for coffee is PAINFUL. It’s incredibly slow no matter how many people are in the queue and we’ve given up on several occasions. It’s about time they improved this and ran it more efficiently.

After the original owners sold the business it's steadily gone downhill. Now on its third owners, at least. Although it's within walking distance of my house, for larger items I drive to Chessington, and for plants I walk to one of the other nurseries just up the road.

Can you just turn up to visit santa or do you have to book? If so how do I book please?

Evie at the customer service till today was fab, I had some trouble with prices and she took the time to get it sorted all with a smile throughout. Thank you for going the extra mile helping a customer ♥️

*Christmas Santa review* We've taken our daughter two years in a row to Woodcote Santa, because it is very good value for money. You cannot fault the price compared to other experiences locally. However, unfortunately this year our experience fell short of the usual. We arrived to a very long queue, despite booking a timeslot. It just seemed there was no organisation. You joined the back of the queue even if those in front of you had a slot after yours. This meant that we waited about 50 minutes in a queue with a 2 year old, who obviously doesn't understand the concept of waiting. It is misleading to give people a timeslot, and then just have a general queueing system, because we had planned our day around this, including work commitments. Again, you can't fault the price. But waiting times were disappointing.

We had an issue with some lights. I have to highlight 'Amy' the Trading Manager who's customer service has been one of the best I have ever had the pleasure of dealing with (and I've been in retail all my life so have seen it all!!). Uber-quick responses, decisive and genuine empathy whilst looking for the most reasonable solution. Dobbies, you are very lucky. The true sign of a company's values is how they deal with a complaint. Amy's care with this situation clearly indicates that Dobbies have decent values. Thank you Amy, we look forward to continuing to shop at Woodcote and hopefully will cross paths to say 'hi' and 'thank you' in person. You are a huge asset to Dobbies.

Having been coming to Dobbies, and previously Woodcote Nursery to eat for many years we were extremely disappointed with our experience on Sunday 26th November '23. Firstly, we queued for an hour for a table between midday and 1pm, despite there being ample room in the restaurant but seemingly far too few staff on duty. We were a party of four, three of the party wished to order the Sunday roast (beef brisket) but were advised that it was actually the Xmas roast (turkey) - this was not published anywhere; the young waitress was friendly but not particularly knowledgeable about the menu. In the end we ordered two roasts. What we received was frankly appalling, many items were inedible, including the red cabbage and Brussel sprouts which were virtually black. Evidently the plates had been sitting beneath a hot lamp for quite some time. Given the length of time we had waited to be seated, I was reluctant to send the meals back, I barely ate anything and my son ate nothing. On requesting the bill we raised a complaint with our waitress who referred the matter to the manager (a female with blonde hair). Her attitude was also appalling, she reluctantly agreed to remove the cost of one roast from the bill, but at no time did she issue an apology and she looked thoroughly miffed quite frankly. Needless to say, and disappointingly we will not return to Dobbies at Woodcote Green to eat in the future.

The shop and choice was really good but the restaurant was very poor wasn't anyone seating people even though were plenty of tables available and u can't seat yourself. Staff were more concerned about bringing cakes out than seating more paying customers 👎

What does it take so long to get seated Turn up to a queue, around 15 people in front in various groups. Seven tables free in the bottom seating area, 6 tables in the top seating area and nine tables free in the dog friendly. Seven members of staff walking around the restaurant area, serving the odd person or just standing around not really doing much It took 15 minutes to get seated in the end even though there were plenty of tables. Surely you should get people seated asap if there is space and not make people wait around for so long

In the restaurant, I had sausage and mash ,it wasn't enjoyable ,the sausages looked enimic, and tastless ,mash was creamy and hot ,but the presentation wasn't good .

Well, it is a great garden centre. Great opportunities. Great options or garden bits. Outdoor garden bits even has a butcher's a cat, a kid's play venture. Cafes multiple cafes Hot and cold food coffees catext you name it. They have excellent customer service from all staff. Easy accessible, wheelchair friendly.

What a lovely place to visit, food is excellent, had a great time

Was there for a firework display which indicated to be there for 14.30. Said display didn't start until 17.30 and finished at 1800. During that time we had to wander aimlessly as there was only food stalls, no seating area except where the band was playing and that were all taken and as it was pouring with rain heaving. No other shelters anywhere. Definately not returning. The display was good.

My wife, daughter and I went to Dobbies to stock up on Christmas decorations. Ever the optimists, we decided to have brunch in the restaurant first, in the hope that we'd have a better experience than the last time we there. We were wrong. If anything, it was worse. We stood in a - relatively short - queue for about 30 minutes or so, watching serving staff waft about without acknowledging the fact that anyone was waiting to sit down - despite there being several empty tables. When we were eventually seated, we were now too late for brunch; they'd moved on to the lunch serving. After another interminable 30 minutes, we managed to flag someone down who told us there was no point ordering anything as the kitchen had put a hold on orders for 10 minutes. Would we like a drink though? I mentioned to our server how disappointing the whole experience was. They just shrugged and admitted that, yes, they were rubbish and we weren't the first people to mention it. We gave our food order nonetheless, thinking it was probably worth getting ahead of the system. Nothing ventured, eh? When it finally came, the food was perfectly adequate. Except for the fish finger sandwich which arrived for my wife - a vegetarian - who'd ordered an egg sandwich. "It was definitely a fish finger sandwich," snapped the server. "It definitely wasn't," snapped I in return. We ate. We chatted. We finished. We paid. We vowed never ever to come here again to eat. We bought decorations and everything was good with the world once more. TL;DR - long queues, terrible service. Don't eat at Dobbies. Happy Christmas.

So disappointing. Went here to have lunch and then do some shopping around the garden centre. Every single table in the large restaurant eating area was covered with trays of dirty crockery and food but very few tables were occupied. There was very limited food left. In the long queue to get served the only lady behind the counter advised it was 15-20 minute wait for any food. It was so disappointing we ended up leaving with no lunch and did no shopping which was a shame as I had £200 voucher I was hoping to spend on plants. To top the lot the route from Banstead means you enter ULEZ which would have been fine if things had been better - all in all really disappointing. Many staff in other areas of the garden centre not very busy. Will not be returning.

Went to look for Christmas decorations but found mediocre displays and selections, which was a disappointment knowing that they are a good garden centre.

Went to coffee shop this morning, it was very busy but the two ladies serving were so cheerful and efficient, and even offered to carry my tray to the table despite the rush. Absolutely first class service. Thanks

Sadly went for the Christmas Dec's and only half was out in display. Staff wasn't the most friendly

This is one of my favourite places to go and meet friends for a coffee and cake ... Hence why I've just booked my birthday tea here ......

Great soft play and lovely restaurant too

Lovely products and beautiful Christmas section. Staff extremely slow in the cafe - 45 minute wait for a cup of tea! One staff member watching toast cook under the grill instead of doing other things whilst it was cooking.

Dog friendly helpful staff reasonable prices

Rather long queue/wait for waiter serviced restaurant, compared to previous self-service.

Great garden centre with so many different sections, the Christmas area in particular is absolutely full of a vast range of different decorations. Always lots of offers available to members. Enjoyed a lovely hot chocolate and slice of cake in the cafe. Staff were all very friendly and helpful

Nice garden center with lots of things to see, buy and enjoy hot or cold food and drinks. Kid can have a nice family day out. Their's lot's of garden plants and garden furniture for all the different people and family and more over there's also Waitrose stores in the Dobbies Garden Center.

This place has really gone downhill since I last went here. Went for breakfast. Server was almost rude when we ordered. It was obvious that she’d rather be anywhere else. The food had been left under the lamps for so long before it got to us that the scrambled egg was rubbery and inedible. When we complained we received a huge sigh and a “well what do you want instead?” as a response. We ordered the mini breakfast but were not told that we had been given vegetarian sausages as they’d run out of pork sausages - we knew by the taste as they were over cooked anyway and hard as bricks, but we overheard a different waitress telling someone she was serving that they had no regular sausages. We didn’t like to complain again, but we won’t be going back.

Pricey, but they have a great variety of things for sale, The two free coffees a month with the club are an attraction.