Woodborough Hall in Gedling - Phone Number, Reservations, Reviews

Visited for a celebration with three others and the Afternoon Tea was great quality. The sandwiches were freshly prepared, with lovely soft bread. We asked for an alternative to the salmon when we booked (as three out of the four don’t like it) and they served egg and cress, which was prefect. The chocolate brownie was nice and soft in the centre and the apple crumble sundae was so flavoursome with hints of cinnamon. The scones were served with fresh clotted cream and tea/coffee was served freshly throughout the whole sitting. I would whole heartedly recommend Woodborough Hall, as the service was excellent too.

allthough the evening reception and buffet was greatwe were all let down by the set afternoon meal we were attending a friends weddingfirst they bought out the gravy boats (after our starter) 10 minutes after the gravy they bought out the veg and 20 minutes after that they bought out the main plates so everything was cold (surely it should of come out in reverse order and closer together)the first people to be served had finished there main course before some had even got theirs which made the speeches and presentations rather latecompletely and utterly disorganisedthe bride actually came to the tables to apologise (which should of been done by the management who unfortunately were no where around)the servers looked bewildered when challenged and did not fathom or understand what was wrong baffling

Treated my sister in law to an afternoon tea for her birthday Living in Woodborough I wanted to support the local businesses and had driven by Woodborough hall almost daily wondering what it was like inside. It almost has a Willy Wonka mystery about itI booked with an open mind, aware that it probably was in need of some TLC. We were the only customers and were met by friendly staff who took us upstairs into a lovely room with views over the garden. Crisp white linen and fresh flowers on the tables gave a good first impression and distracted from the state of the decor that was crying out to be restored to its former glory . We were served a large pot of tea with the promise that we could have unlimited free refills. Shortly after, the waitress produced an absolutely amazing 3 tier cake stand over flowing with gorgeous sandwiches, cakes, scones, macaroons & compotes- see photos The food was fresh and extremely tasty. The balance of sweet and savouries was just right. So to summarise this was one of the best afternoon teas I’ve had. Yes the Hall does need some TLC but they need customers to achieve this so if you are thinking about going do it. You certainly get value for money and afterwards why not have a wander down the road into our beautiful village

This could be quite wonderful .However it is so tired & dated and needs considerable amounts of money to bring it back to the 21st Centuary.I visited this Hall when it was at its peak and unfortunately it ‘peaked’ a very long time ago.You hardly notice it now as it looks so jaded and downcast. It was the place to be seen in Nottinghamshire- heady days , long gone.The staff are doing their best in trying circumstances.Go if you get a Groupon !!

After reading the most recent reviews of Woodborough Hall, I felt I must add our experience. We had a wedding and reception in 2012. We hired the whole location as children would be on site and felt this was the most safest way. Myself, my stepmother and my best friend stayed the night before. We were up until 2am making sure the venue was set up correctly. No one was available to help to help and we felt they couldn't guarantee being reading for the next day. Despite Woodborough's own wedding planner, we were putting out chairs and decorating tables. Through our own hard work the day went off without a hitch. Even though this was 2012, I don't think the venue has got any better. Brides, please double check and don't rely on them, make sure you have back up. Nevertheless, the next day they were more than happy to see us off, as if they wanted a break. It is very run down and lights in the bedrooms didn't work. We booked all of the rooms and spent a considerable amount of money but would have been better with a registry office and a local pub. You have been warned :(

This was my first visit to Woodborough Hall. I had big expectations after hearing from friends what a wonderful experience it had been for them. Had an afternoon tea with a glass of prosecco, sandwiches-beef, ham, grated cheese, soft cheese and cakes-mini meringue, lemon posset, chocolate cup cakes, banana loaf, scones with jam & cream and pots of tea.The food was very tasty.However, I was a little disappointed by the venue. I understand the venue to be a Grade ll listed building. It seemed quite tired and in need of some tlc. There were spiders and cobwebs high up on the ceiling, with cracks in the walls with paint peeling & a terrible smell in the toilet. I missed the entrance to the driveway as it seemed to be flourishing with greenery and a sign small enough to miss. After finding our way in to the car park and parking up we noticed a huge pile of rubbish hidden behind the trees in the grounds. Cannot fault the food or service was just expecting more from the venue.

I gave my friend a voucher for afternoon tea here for her birthday and she invited me to go with her today. The conservatory setting is lovely as were the linen serviettes and table cloth but there the ‘lovely’ ends! The Prosecco wasn’t chilled, the tea was weak and cold ( no choice of tea either), the chicken in the sandwiches was cheap thin cut tasteless stuff, there was no butter for the dry scone, the chocolate buns were dry and not home made. The shortbread biscuits were tasty. We asked for more tea and all they did was put more hottish water in the pot on top of the existing teabags!!! Very poor and very disappointing- this was supposed to be a birthday treat - the tea is better in the little cafe in my village and certainly better in my own kitchen. Not to be recommended.

It looked a rather run down from outside but it's the middle of winter. No better inside. No drinks or menus offered as we sat downstairs. Taken up to restaurant where we had to wait for a waitress coming out carrying a large tray of dirty pots. Told to put my coat on the back of my chair when I asked the waiter to take it, only 4 chairs although we’d booked for four, no sparkling water and awful menu which could have been picked from the local tiny Co-op! I told them it wasn't what we had expected and left! They still charged us for drinks and they were extortionate. Don’t go.

Voucher for afternoon tea for two given to me as a birthday present. Extremely difficult to make booking, no one ever answers the phone at this place! Finally visited after two bookings were cancelled by the venue, one because ‘chef was ill’ and the other due to the bad snow, of which that was understandable. We were really looking forward to an afternoon at the beautiful Hall with freshly made food, and we were both very hungry when we arrived having saved up our appetite.We were ‘greeted’ by a quiet man at reception who took us through the silent hall to the silent orangery where one table was set for two. The whole Hall inside just needs a bit of a freshening up, a dust, a lick of paint and a bit of love. We wondered if chef was not feeling too good on this day either after a poor selection of sandwiches was brought out. It was not an impressive or fresh selection, dry thin beef on dry wholemeal bread, Bernard Matthews’ style wafer thin ham, on curly cornered dry white bread. Enough Chantilly cream and strawberry jam for 8 people (wasteful) the scones and cakes were also quite dry; it tasted like everything had been made earlier in the day and then left sitting out. We were the only guests there during our visit.There was a nice selection of teas but no decaf. The waitresses were very polite and did pop in on us a couple of times to ask if we wanted anything else. When we left there was no one around to speak to. It is clear that this place is struggling big time and it is a shame that in such a beautiful Grade II Listed building, the care and love for the building, and for providing guests with a good experience has disappeared. It feels like the owner and/or the management has given up on it.

We’ve been for lunch here a few years ago and had a pleasant meal so when the voucher came up again, we went again. The car park was pretty empty and the bar was empty but we were warmly welcomed and offered the menu and a drink. After choosing our meal, we were taken upstairs to the table where for half an hour we were the only couple there.We started with pate and fish cakes which were both very nice and then had roast beef and chicken supreme. The beef was lovely- maybe a little pink for some tastes and the Yorkshire pudding was one of the best I’d eaten. Wine was reasonably priced too.It was a shame for them that it was so quiet as it’s a great old building with fantastic history- ask the staff for the literature to read.Don’t be out off by some of the poor reviews as this has not been out experience on either occasions.

Lovely interesting place to visit, warm, despite the cold outside, a warm welcome; and the most amazing food ever.

Very poor service, by inexperienced staff. Minimal wine list, only very expensive wine available, funnily enough. Wrong food bought out, and massively overcharged, which took 4 months to recover. Please avoid.

We took my parents for Sunday Lunch, courtesy of Groupon. We arrived 5minutes before the time booked, and were directed to the Bar - where we waited for 25 minutes, before being asked if would like a drink and to order. There were several items on the short menu 'not available'. We were eventually provided with just about adequate food more than an hour after arrival. Pudding took another hour and 15 minutes.As the only other customers noted, had we not pre-paid, we would have left this establishment without eating. Hugely disappointing !

These pictures support my earlier posting of our Sunday lunch experience at Woodborough Hall. The worse place ever.

Should have neen special. Could not make it up. Could not have really been worse. However the good natured member of staff trying to sort things out prevented a complaint. Will not return. But have a tale to remember of the total shambles.

Woodborough hall may not be to everyone's tastes, obviously it's old and still has a many of its original features. If you like modern things and want them now then consider somewhere else.

The house is incredible, so beautiful, yes it is tired but it is still so so beautiful.The gardens provided a wonderful playground for our family today playing hide and seek. The staff were brilliant.

what a let down, empty car park, was that a sign? The menu was poor and the one item we decided upon was not available! They even had the cheek to check with the chef if they could fit us in that evening!!

Yes it is quirky and shabby and out in the sticks but if you can get a voucher deal for a meal here it is well worth it. Decent small menu choice with food that is presented well and an ample portion size. Service from the staff was good and they were chatty and friendly.

This was our third dining experience at Woodborough Hall, a beautiful 17th Century Manor House, now a five bedroom hotel set in beautiful spacious grounds. The food came piping hot and well presented. The choices on the dinner menu were rather limited but we were pleased with the attentiveness of the staff who had noted our dietary preferences made at time of booking, Recommended.

Arrived to find only one other car in the carpark. Place looked closed although greeted on arrival in reception and taken to table in an empty restaurant.

Arrived to enjoy a groupon dining experience, It was raining and pitch dark on arrival and the hotel looked shut !! I drove around to the front of the hotel to see some lights on.

Went to a lovely couples wedding reception but we had trouble finding it as we went passed it beware there is no lighting at the entrance to the driveway plus along the drive it was very dark, there was just a tiny porch light also two candles on the steps but one of them had gone out when we left it was pitch black l had to guide my husband down the steps has he as walking difficulty surely this is classed has HEALTH and SAFTY so beware if going at night take a torch.

Visited for lunch a few months ago: Despite having booked it took ages to find any staff, we were then ignored for a while & had to wait ages for drinks/menus. We were then informed that several items on the menu were unavailable.We were the only people there but the food took ages to arrive & was poor when it did arrive. We have since found out that the place has a Council hygiene rating of 1 & has had for well over a year!! - It's a shame as the place is lovely (but sadly neglected)

I had always wanted to visit Woodborough Hall, and then after recent negative reviews I was dubious.

We were guests at a very close family wedding, the meal afterwards was held at Woodborough Hall where they had exclusive use of the Hall. The Hall is a very picturesque setting and also provided the back drop for some beautiful photographs too.

Timothy Lock tried to ruin our day by not having a stocked bar, not enough staff and no management on our day. Our band served dinner to the guests and collected drink for our guests from the supermarket, we had to pay for more staff to come in and help the 6 waiting staff. Our guests cleared the tables of glasses and plates because none of WH staff were doing so! Thanks to our guests and hired help, they helped us enjoy our day - not the lack of communication, staff, management and drinks from WH. How you can embarrass yourself by saying WH is the number one wedding venue with a food hygiene rating of one, is beyond me. See the pictures and the other reviews. This place was once fabulous and well maintained but this current owner is not interested in any bridal party having their perfect day. It's so unbelievably sad. Shame on you!

A beautiful period building but has the worst management and customer service. In addition to this, Woodborough Hall Management allows young teenager girls to run the venue, stay over night in a store room on a blow up mattress!! On our day, the owner promised he would be there and he wasn't. In fact he wouldn't answer the phone to young girls of 14/15 & 16 years old when problems cropped up. He promised 13 staff I had no more than 6, 1 being over 18 years old. However this person has contradicted himself so many times he has forgotten who he has told what. Apparently there was ample staff for our wedding but he told another person that his staff didn't want to work for us - which one is it?? He lied saying that I threw stuff at his staff which I have more than 100 people to stand as witnesses that I never did anything to his staff. It is isn't their fault he doesn't know how to run a wedding or a business. This owner is ruining a beautiful wedding venue. Food took over an hour and a half to be served, The bar ran out of drink and we had to supply the drink at our own wedding! This venue still has a one eating for hygiene he pictures say it all!!

AVOID at all costs!!! had my wedding booked here for febuary 2017 after seeing the reviews and the fact with nearly 4months to go i have not recieved any menus any wedding planner and i have called numerous times and emailed and not had one reply i decided to cancel i booked through groupon and was advised i could have a full refund pending conformatiom from the owner i had not yet wed there, due to the fact he does not anwser emails or phone calls i made three visits in one week to get the conformation i needed i was promised this on two occasions! On the 3rd i decided was not going to leave with what i came for and the owner basically refused and threatned me with the police he has left me with no wedding venue and has almost £3000 of my money which he won't give back!!! And i only gave it one star as i have to choose an option or i would of gave none

food came out hours to late and stayed overnight and breakfast was also late but tasty and plenty of it

Where do I start? Do I start with the long wait to be offered drinks? Do I start with the 40 minute wait to take our order? Do I start with the running out of sparkling water when there was only 9 diners? Should I start by them running out of lemons and not being able to offer a slice of lemon in G&T;? Should I start with having to reject a bottle of warm prosecco? Alternatively, should I start with our party of 9 diners having to clear away our own wine and drinking glasses?

I booked an afternoon tea for my parents and in-laws as their Christmas Gift for Sunday 05/06/2016. On arrival there was a note on the door to say they have 'staffing issues' absolutely disgusted that they didn't even have the courtesy to call us. Happily took our money when I booked though which I am sure I wont see a penny of this back. If the place is experiencing 'issues' with staff or cash flow surely you should be honest with your customers and not take any more bookings????????

Three of us went on Sunday 22nd May for afternoon tea. We were seated on arrival, asked what we would like to drink, tea or coffee, and then ignored for 30 minutes. i went in search of a member of staff to be told she thought we'd had tea and there was a miscommunication. Some time later the same staff member brought us a dismal selection of sandwiches with very little filling and garnished with limp salad leaves and a poorly presented choice of stale cake. I again searched for someone to ask if we were to have anything to drink. The very embarrassed waitress/receptionist apologised and went to get a pot of tea. I had to request milk. We left, hungry, and without seeing anyone. I emailed the manager the same evening and have yet to receive even an acknowledgement of my comments. Stay well away from an establishment with such little regard for their customer, staff or food preparation. Absolutely appalling.

Woodborough Hall is in desperate need of repairs. Dirty inside and falling into disrepair. Poor service and food. staff are clueless and not best presented for a wedding.

The organizational skills of this place is zero.

Where do I start, there appears to be a problem, no one running this place, if Groupon Weddings are all they want to do then don't take bookings for Dinner. The young waitress was lovely under the circumstances. The white wine was locked away only the Manager had the code only Hardy's white available at £18.50 per bottle, the only coffee was instant, the food was ok, the menu not as it used to be.

Me and my partner attended a wedding at Woodborough hall this month and were appalled at the lack of knowledge by the staff. I can only imagine that it was every member of staffs first shift. No-one behind the bar knew what they were doing, prices of alcohol varied throughout the night and serving 100 people there was only one member of staff. Food wise, I was informed at the start of the meal (after pre booking a meal months in advance) that due to the fact I had ordered pate to start, I was not allowed the vegetarian main.

Well we have some vouchers left over from the company outing so using them up tonight.

So, you buy a groupon voucher, you make the booking and confirm the date, you arrive, the place is closed, empty...

Was given a group-on voucher as a Christmas present; 3course meal for 2, with canapés and preseco on arrival.

We were contacted by the restaurant with an excellent offer of canapés, dinner, prosecco for 2 or the same deal with wine. We had visited the restaurant twice before and had really excellent food and service. We purchased 2 vouchers and took my sister and her husband on March 10th.

Booked a Groupon deal, table of 4, on 29/11/15 for 6/3/16 so well in advance to be left a voicemail message on 21/2/16 to say my table had been cancelled as Groupon had made a mistake although not giving any details. I did wonder it it was because the night before Mothers Day (which I didn't realise when booking)

This was our valentines meal booked with a Groupon voucher. No-one answers the phone, you have to leave a message and they don't rush to get back to you. Arrived to be told we were not booked in, even though it was booked a week before, we were not offered a table and told they only accommodate eight per evening and we're fully booked!

I attended a wedding at Woodborough Hall in February 2016. While the day was fantastic because it was a special occasion celebrating with friends, some things didn't match up to the version that's promised on their website.

We bought a Groupon voucher for an afternoon tea here as a gift for a friend. It was a nightmare trying to get through to book it and no one returned any email queries. Which we felt was really poor.

If you like nasty over priced this is the place to visit. It cold be a great place but mistakes price for class. Go to the local pub. For better food and value

we have been to the restaurant at woodborough hall over 20 times. if this had been our first visit we not have gone again .

We visited yesterday. I must admit id read bad comments and were slightly worried about our visit. But from the moment we got there it was fantastic. The staff were young but provided fantastic service, nothing was too much trouble for them. The building was warm and welcoming, so much character, its stunning. Our meal was presented beautifully and was delicious. We will be returning and would recommend to others.

My daughter bought us the groupon voucher deal for Christmas. We turned up to find a wedding on. The apologised and promised to rearrange. No contact by phone or email. I have no confidence that if we did book it would be open. So we are are getting a groupon refund instead. A very disappointing outcome!!!

My daughter bought my wife & I a Groupon voucher for a 3 course meal + glass of Prosecco as a late Christmas present.

I have in total purchased 3 pre paid voucher for Woodborough Hall, the first was a very positive experience and the food lovely. The subsequent two vouchers, one of which has gone unused to to the inability to book a table, despite being very flexible with times and dates, have been a disaster. I have made countless phone in an attempt to make a reservation, eventually resorting to an email which was replied to letting me know that they couldn't accommodate me on the requested date. I have since tried to make contact by both phone (leaving numerous voicemail requests for a return call) and emails to give alternative dates over a three week period and have heard absolutely nothing from them.

We booked our wedding a year and a half in advance we got married in August 2015. The service was great when Emma was the wedding planner but as soon as Joanne started things started to go down hill she never listed to what we were asking and saying everything was a fight for her to get in contact with us.

Booked a Groupon Deal for 4 of us - 3 course lunch with Prosecco and canapés. No issues with booking for a Saturday afternoon and went via the Groupon website. Service was a little slow to start, but as we were a group of friends we were chatting a lot so were not in much of a hurry. The canapés were a cocktail sausage each with a sticky glaze and sesame seeds, plus a small pastry cup with cream cheese, smoked salmon and cucumber. Not exactly over filling, but nice enough. We were given a menu to choose from which was fairly reasonable until we were told that some of the choices had supplements. The supplements were NOT detailed on the menu which is a little bit naughty and not a great start. Whether these supplements are charged if you are non Groupon customers I don't know.

I am sorry to add to the poor reviews, but I feel the owner need to be shocked into action. I have dined at Woodborough Hall several time in recent years and have had meals of varying quality. We have thought for a while that the beautiful building was looking shabby [notably the Ladies] with missing light bulbs and broken chandeliers and the place generally feels understaffed [no-one ever seems to be in charge]. I visited with friends on Tuesday - after a cancellation due to the 'gas leak' and several attempts to make contact and rebook -and felt that the menu had gone downmarket, the service was only just ok and the ambiance was non existent. Overall, the food was very average [and even with a voucher it could not be described as cheap]. My starter was ordinary, the risotto was quite horrid and the so-called Eton Mess a disgrace! The vegetables [for which you pay extra] were barely cooked and did not really go with the fish and chips dish [why not include some peas?], Very disappointing. This time we will not be going back.

We went for our belated Christmas Groupon meal with daughter, son out law and grandaughters today.

Finally managed to book a table with my Groupon voucher (rang 4 times in Dec & emailed twice with no response) my husband had to go in to speak to someone, the excuse being the phone lines were down! My Dec booking was sorted, only they rang 2 days before to say there had been a gas leak!!! Mmmm okaaay. After a rather to the point telephone message I was booked in Sat 23rd Jan. On walking inside we were merely gawped at by 3 members of staff! Then a young woman bruskly told us to follow her upstairs where I was asked rudely for my voucher! From then on we had a delightful young lady serving us, sadly I didn't ask her name (she had an accent) then for the remainder of our evening young children from the wedding party downstairs continually came running up stairs being extremely annoying! On leaving we didn't so much as receive a goodbye or thank you! WOW if this were my business I'd be very concerned. Sort it out whoever you may be!!

We went with some trepidation after reading reviews and having some difficulty booking. Our Groupon lunches had to be rebooked after the gas leak problems at the Hall in November but called in to rebook after calls were not returned.

I recently visited Woodborough Hall for my good friends wedding . First of all I was overwhelmed by the beautiful building everything looked stunning from the obviously very carefully chosen decore to the perfectly set dining room it was like a I had stepped into a fairytale. Secondly the staff made everyone feel very welcome and at ease which was wonderful as places like this can sometimes be a bit daunting. I had made the wedding cake for them as a gift and was involved a bit with the planning but I had never visited before the acctual day. My friend had told me about how lovely it was but still it managed to exceed my expectations even after the months of her gushing about it. Thirdly I have to mention the wedding breakfast which without a doubt was my favourite meal Iv had in a long time. There must have been 100 guests and we were ushered politely and efficiently into the beautiful function room where we were quickly seated. Staff were always on hand to sort out any last minute changes and make sure we were all comfortable. The wedding Co-ordinator rushed round making sure all the food got delivered to the correct guests even the "surprise" vegetarian didn't put them off there stride and the food was second to none. I want to shake the chefs hand as every course was perfect and I will definitely go back to eat in the restaurant soon.

Worst meal ever and service was second rate and poor meal came cold even never said when they took the order you have to order vegetables as extra so our meal came with none was not expecting such a poor service groupon should never allow this company to accept orders from them as it also gives them a bad name besides Woodborough Hall chip shop would have been better to go out for a meal than this we had to walk out service was that bad and they never even offered an apology or refund after enabling woodbourgh hall and complaining at the time

A Scam if using Groupon! They will tell you all sorts of 'stories',gas leaks etc, to cancel your booking to allow full paying customers in. Avoid it like the plague

Your organisation seems to have mixed up the Nags Head pub (not on Bank Hill but is in the village of Woodborough) with the Woodborough Hall Hotel. This is most unfair on the Nags Head as it's a welcoming venue with decent pub food---whereas the Hall Hotel has mixed reviews.

We visited the restaurant last night on purchasing a groupon deal. The deal was for a 3 course meal, along with canapés and a glass of prosecco on arrival.

What an amazing experience. My Father for his 91st Birthday, wanted to take us somewhere special. He chose Woddborough Hall. It was amazing. We checked the web site to make sure they served Steak as he wanted a good steak. The menu confirmed this. On arrival we were greated nicely after waiting over 5 mins. We were asked to take a seat and after about 5 minutes we decided we would ask if we could order predinner drinks. Some time later we were invited to go to our table and once there waited another few minutes before asking if we could order our pre dinner drinks. Later we asked again and our order was taken. When the drinks arrived my wife pointed out to the waiter, who appeared to speak little english, that there was a fly in her wine, he did not undertsand why my wife had a problem with a fly in her wine. Some time later we were given the menu on a4 copy paper that had obviosly been around several meals from the stains they contained. We examined the menu and were amazed at the selection. My wife and I could not find any thing we could eat. Perhaps the lamb shank with a rogan josh sauce was the biggest surprise. There was no mention of steak. We enquired as to if steak was availble and we were informed not. we pointed out that the menu given bore no resemblance to the one on the web site. This was a complete surprise to the staff, despite earlier comments on this site. We paid for our drinks and left. The meal we had at Frankie and Benny's was outstanding with excellent service.

We came here in September and have been here a few times over the years. This time we had such an awful experience and have no plans to ever visit again.

I would like to start by commenting on how beautiful this building is and how the surrounding area is wonderful. a perfectly situated and beautiful venue in a lovely area of Nottinghamshire. however it is completely wasted on the way this "fine dining restaurant" really runs.

I booked afternoon tea here with my mum to go last Saturday. It had been booked since march. Woodborough hall is a good half an hr drive from my house and my mum had previously travelled to get to me. We arrived and noticed it said closed for private function. We went in to reception to be told our reservation had been cancelled. Apparently a message had been left. ..but when I returned home and double checked my messages there was nothing at all. The staff member that dealt with us really didn't seem bothered that we'd had a wasted journey. ..basically we weren't getting an afternoon tea and that was that. All he offered was for us to re book...I don't think so. There was no real apology and no good will gesture to encourage us to return. I will not recommended this venue nor will I return.

We celebrated our marriage here in September 2013 and due to the fantastic sunny weather and gorgeous venue we had an amazing wedding with our family & friends.

11/09/2012 Dinner booking for my mother's 88th birthday.

I havnt eaten or stayed here, but I feel compelled to document the brief expereince I had with Wodborough Hall. Safe to say it was not good, and on the strenght of my interactions I wouldnt go nor recommend that anybody does.

Unfortunately, I have nothing at all good to say about Woodborough Hall. I will try and keep this as short as possible as I could go on in lengthy detail about our horrendous experience on Christmas Day last year. You may be wondering why I have only just left my review now, in September, nearly 9 months later? It's because we wamted to give them ample opportunity to rectify this situation and make it up to us but that has never happened. The experience was so stressful that we felt like we couldn't deal with it for a long time either.

Booked a weekend break through groupon and were delighted by our welcome, the hotel is a grand old country house with a modern funky twist of furnishings in a shabby sheik kind of way. just a few small thing let down the attmosphere. the gardens are lovely but the patio areas are covered with cigarette buts and the tables need cleaning. Get some perminant ashtrays out there....you never know people might use them. Our room was incredibly spacious and creatively decorated but just a little tired. The restaurant looks oh so elegant with crisp linen table cloths and napkins, lovely glass wear and cuttlery but the food was just a little lacking. Goats cheese beignets...when i trained a beignet was deepfried choux pastry either piped or doughballs. i got a sliced breadcrumbed fritter. which was tasty just dissapointing. my husbands scallops were devine whilst my chicken with pesto was missing the pesto and the potato rosti was tiny. the chunky chips were to die for. didn't bother with sweet, hubby had selection of continental cheeses. ie stilton! double gloucester and Brie. fridge cold and boring. 2 courses £20 3 courses £25 but not really because when totaled up they add 20% VAT on everything including the wine. nowhere on the menus did is state this would be added seperately. everything was oh so close to good just details left it dissappointing. the afternoon tea £10.95 plus VAT was a waste of money, the queen may not like much filling in her butties but i like to taste what i'm eating. there is plenty of it though. coffee was cold. so close yet so far. sorry. the staff are lovely. Oh and since when is full english breakfas either scrambled eggs with bacon or smoked salmon. what no sausages!!! or a tomato. Oh yeah and somebody take Nora jones off the CD player, i like her but not 24/7 afternoon , eve and breakfast

We first came here when it opened as a restaurant and the food "was" fab and certainly was fine dining. We started to be disappointed about 8 months ago. We had a meal care of groupon and was very disappointed - however, there was a large wedding on and we thought we would give it the benefit of the doubt and try it for Sunday lunch today. We did not arrive until after 2pm and asked if Sunday lunch was available and was told it was. We were shown through to the bar and given the menus. Whilst deciding what to have my husband had a gin and tonic. Alarm bells started to ring when the G&T; was served with no ice or lemon/ lime!

We visited Woodborough Hall recently for a meal and were really impressed. Woodborough Hall is a grand mansion set in beautiful gardens. Inside has been lovingly restored featuring modern and old decor in keeping with the building.

We were given a gift voucher to go to Woodborough Hall, which said it was worth £75. When we arrived we were greeted by receptionist who escorted us to the restaurant which is on the first floor - up a very well worn carpet with loose stair rods.

Took my wife for an anniversary meal as it was fairly local and we had not been here before. We were very disappointed with the whole ambiance and service. On entering the hall there was a gentleman sitting at a desk on the phone fingering through a book. Having waited several minutes with no acknowledgment we were there I decided to walk through to the next room to find someone. Finally found a waiter. Our dining room downstairs had seen better days and was in need of being decorated, as indeed much of the hall did. The orangery looked nice and is a recent addition I understand. During our meal jazz was the background music, not ideal for a relaxing evening out. As our main course arrived we were offered different sauces to go with the meal. The waiter went away to get a sauce for my wife. On his return they hadn’t got any. Second choice, of he went and came back, they didn’t have any, in fact he said they only have one sauce, which did not go with salmon. Our main course was cleared away and the waiter said he would bring the desert menu back. After some time we called the waiter back over, were he asked if everything was OK, and we had to request the desert menu. We asked for the bill after desert which we paid in cash and the waiter took away. After a long time sitting there waiting for our change we got up and walked out to the bar and found the waiter. When he saw us he shot of to find our bill, which they couldn’t find. Eventually we received our change. The whole evening was disappointing, as the food was excellent but badly let down by the service and poorly maintained surroundings. Could be so much better.

We went for afternoon tea there recently which is priced at £10.50 each. The cups were ordinary hotel cups, not a china cup in sight! One cup had to be returned as heavily stained. Dry sandwiches made that morning and kept in the fridge until we got there at 3pm! No tea leaves in the tea pot, teabags instead! No cream with the coffee. Dried up scones and squirty cream on top. Surely if you call it an afternoon tea these things should just follow without question? Tea bags and dry sarnies - not an afternoon tea in my book!